xperia z2 - headphone port issues - Xperia Z2 Q&A, Help & Troubleshooting

hi guys, basicallynim wondering if anybody else is experiencing the issues that i am.
Essentially im ecstatically happy with my z2, except the headphone port seems faulty. While driving i use the 3.5mm jack on the z2 to connect tk the car.
This is when i noticed the faults with the headphone port. If i insert a 3 or 4 pid connector, either a 3.5-3.5 cable, a standard 3pin headphone connector, or a 4 pin headset, a slight nudge on the connector disconnects the headphones/cable and music stops. Sometimes, google now gets triggered as well. The same things happen if i twist the jack, whatever is connected. It also seems quite loose, and there is no positive click when a jack is inserted.
I would upload a video showing what happens, but my only video camera is in my z2.........
It has also not been submerged/wet at all, and is kept in a case (i tested the jack without the case as well, but it still happens)

In my brand new Z2 I also don't hear that click when inserting headphones but they are in the deep all the way. I tested 4 different earphones and speakers but none gave me any problems(I was twisting jack and trying to move it but connection was too tight), no loss of sound. I think you should get your Z2 serviced or replaced. Also I have a question. When you plug in normal headphones or speakers(not the noise cancelling ones), do you get a notification saying that you connected them or not? I only get something like this when Smart Connect is enabled...

I have issues with jack too. When you pulg in headphones, it sometimes wont recognize that something was plugged in, but if you try to twist the jack in the phone, it may get working (the sound is clear, no loss). The problem is when you put the phone in a pocket and walk, the jack is moving there so it is very likely to stop working and u have to twist it again.
When I bought the phone, I had no problems with it, but after first water test (which resulted fine, there was no water inside), the problem started.
Got the phone for 2 months and the issue still persists.
My solution is plugging in, search for the right spot before it starts worrking and walk with phone in a hand, holding the cable so it wont move in the jack.

i got it replaced in the end, had the new one for 2 weeks with no issues, so definitely a hardware fault.

Headphone jack not working after submerging in the water
Hi,
I submerged my xperia z2 last night in the swimming pool. It's been 12 hours since I submerged my phone. Every thing is running perfectly except for my headphone jack. The first time I used my earphone there's small amount of water coming out from the hole. The headphones is not working because it's not fully dried from water? I tried cleaning it up and blowing some air for some particles to get dry but it still not working.
I need help please because my phone is not insured because I bought it online
What should I do?!

Related

[Q] Problems with audio jack

Hi all,
to my great frustration, I've discovered that my SGS2 line-out / headphones jack seems to have a slack joint, i.e. if you turn a connected plug around its long axis, a crackling sound is heared in the speakers and at some angular positions the stereo signal will be reduced to mono (i.e. one speaker gos silent). With one device (mobile outdoor speaker) I even had no sound at all at when inserting the plug with the wrong "orientation".
Did anybody experience the same problem or am I just out of luck here?
I am wondering whether sending back the device to the retailer (Amazon) or directly to Samsung (I'm situated in Germany) will yield the faster round-trip time, any experiences here?
Thanks!
PS: I know this may be a stupid question but can somebody PLEASE tell me how to search for multiple keywords with AND logic in this forum? Tried "+word +word" and "word AND word" (without the quotes) but nothing seems to work.
Are you using the headphones that came with it? My better half went through 4 sets of the stock samsung headphones with her original Galaxy S and all produced the same issue of losing one channel after a matter of days/weeks. having the jack inserted to about 2/3rds is a workaround but not ideal as you still lose some frequencies and it's insecure... They're just a bit pony.
No, I used different kind of headphones, including Sennheiser in-ear headphones and a standard male-male audio jack connected to some bigger hifi system. With some jacks I did not encounter the problem, but most of them lost some part of the signal with some orientations: I persume that the manufacturing tolerance of the jacks also plays a role...
Anyway, it's definitely not a problem of the jacks but of the device since I tried it with the SGS2 of a friend yesterday and it worked with the same jack that made problems with my device.
I will proceed sending my phone to Samsung for repair, I hope that won't take to long *sad looking*, I am so used to it now, it's card to survive to weeks without it.
I had the same problem, all I had to do was insert headphones cable "HARDER" into the audio jack until I herd a "click" sound.
I was way to over protective of this phone when i first had it, and wanted to handle too much with care, forced the dam cable in, and "click", sounded like it snapped into place, the audio worked correctly without cracking noise or without the need to wiggle to cable get clearer sound.
Perhaps your friends SGS2 is already used to headphone being inserted, but yours not. Just add a little pressure until you hear clip into place.
If this doesnt help, then repair or return.
Thanks for the hint, but unfortunately I had the jack inserted to the very end, so this was not the problem... sent in for repair now, let's see what happens.
I have a fix for you i think!!!!!!!!
ok . when i got my s2 like 4 days ago (at&t usa version) i noticed that when i plugged into my aux cable in my car that it was low sound cracking more volume on the left side , very annoying . NOW FOR A SIMPLE FIX FOR SOME TO TRY! PLUG IT IN ALL THE WAY! i noticed when plugging it in i wasnt fully plugging it in . it should go all the way down FULLY! the sound is perfect once this is done . I HOPE THIS HELPS YOU !!!!!! good luck

Headphone jack problems...

I got new headphones about a week ago (shure se535) and had been using them with my note for at least twenty hours already. Yesterday while walking to work I was using them with my note and they were working just fine, and same with right after. Then when I was getting ready for bed I wanted to listen to some music so I popped them in and picked a song and only the left side worked! so I threw them in my laptop and they both worked. Tried them in the note.. only the left works.
When I push on the headphone jack slightly to one side, the signal returns to the other ear.. I checked for lint in the hole but it still looked brand new. It seems as if the little connector inside the jack for the right side has somehow become almost flush with the rest of the jack, if not pushed in somehow. The weird thing is, when I tried it with the stock headphones with mic, both sides worked! wtf!. It doesn't make any sense lol.
What should I do? Send phone in for warranty repair? Has anyone else had similar problems?
It happens to me too. But it's random.
ParaNOTE Android
I had the same issue with my old Shure headphones the other day. The Samsung headset works fine with the Note. The Shures work fine with my laptop. It's intermittent though with the Note.
This is discouraging to hear. 3.5mm jacks have been in use for so freaking long that you'd think there wouldn't be any problems...
I'm worried that if I do go to Telus and get a repair done that they will say there is no problem and not even touch it. I wonder why my $500 shures out of the blue lost connection, yet the cheapo OEM headphones work lol. I'm very careful to not let anything put pressure on the jack when plugged in..
Sigh.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2

Audio issue via AUX connection

Whenever I connect my phone to my car stereo via AUX, I'll have to unplug/re-plug the cable multiple times for it to register. Basically, it'll continue to play through the phone speaker(s) instead of coming through the stereo. I've tried multiple music players & even tested the cable itself on my old Rezound & iPod and it's working fine with them(it's not the cable).
Is there some setting to fix this?
May sound stupid, but do you have a case that may be keeping the plug from going all the way in.
Sent from my HTC6435LVW using xda app-developers app
there are no stupid questions here my friend.
and no, it's a soft case with enough room around the jack. the cable plugs in securely.
When mine is connected with no case I get a constant fuzzy static noise unless I hold the side where the red grill is then it goes away
What Rom are you running? Is it stock unrooted or a custom Rom, if rooted what kernel are you running?
Sent from my HTC6435LVW using Tapatalk 2
I should have mentioned... just got the phone a few days ago. It's still stock everything(haven't bothered unlocking/rooting/etc yet)
I had this same issue two months back. I did two things, i don't remember which did it.
Take a cotton swab and put a tiny bit of rubbing alcohol on it. Stick it in the aux port. Don't overuse the alcohol. Next, blow into the aux port. I had a small hair inside the port, causing the headphone jack/aux to not register.
I tried flashing several roms before i found out the simple issue lol. Let me know if this helps, my friend.
I had this problem and then I took the ota and it disappeared...
Sent from my HTC6435LVW using xda app-developers app
kushmacdaddy said:
I had a small hair inside the port, causing the headphone jack/aux to not register.
Click to expand...
Click to collapse
I think this is it. My phone did it yesterday and today. Both times I unplugged it, blew in the aux hole and on the stereo cable, and then it worked. Probably small piece of hair or dust in there.
This shouldn't be a problem with a new phone, but on previous phones/mp3 players I owned (ones that actually fit into a pocket) I ended up having to clean the inside of the aux plug with a paper clip (or any small thin object that wont break in there) from all the pocket lint that gathered in it.
well i tried cleaning the slot but it didn't help.
i have noticed that if i leave the screen on, plug in the cable & wait a few seconds, it registers.
any other way and it doesn't really work well/at all.
I just had this problem happen to me too...
My headphone jack has been fine since I bought the phone on release day, well yesterday after a walk, I pulled the headphone plug from the jack and noticed my music was still playing but through the phone speaker... weird.
well in my friends car I wanted to use her aux input and it didn't register (aka show the headset icon in status bar), nor did it play through the car, only the phone speakers...
same thing when I tried in my car. Also tried again with the iBeats I used when it first happened... nothing.
I tried the cotton swab thing (most cotton swabs are too think though xD) and used compressed air to blow any hairs or specs out of it...
I can get headphones to register now, but I have to plug it in veerryy sloowwllyy ... :/
thing that sucks is I don't have a warranty... I mean maybe the stock HTC one but no verizon or 3rd party warranty

[Q] Headphones not working anymore

I got my z2 last Tuesday and my headphones (Logitech UE 350) were working perfectly until I tried using them today. For some reason they aren't being recognized anymore and the music just keeps playing through the phones speakers.
I tried plugging them into my old iphone and they work fine. I also tried plugging in another pair (Shure SE215) into both phones and they work fine. Except on the z2 it makes a clicking sound whenever I change songs now.
Does anybody know any way to fix this? Or could it be a faulty headphone jack?
Could be a number of things mate. Firstly, check and see the headphones are not physically damaged and even make sure that the microhpones in the in-ear pieces aren't affected by water exposure. Next check the headphones out by moving the wire around while they're plugged in and see how the sound comes out and if the phone reacts to any movements. When I used my phone in water even after hours of drying the headphone jack still wasn't dry so even the slightest movement switched tracks etc. Alternatively, it could be a headphone jack fault in the sense that it may be shorting? Or the 3.5mm 5pin connector on the headphones itself is damaged. It could also simply be a software glitch. Go into "Sounds" in your settings and change what kind of accessory it detects the headphones as. Try "Other", it may solve your problems. Alternatively take it into a Sony store or a phone shop and see if there's anywhere with a similar headset which you could test out.

Faulty USonic USB Type-C connector?

Hello guys, I finally have my beloved HTC U11, and I simply love it. I have just a little concern for the headphones... The quality is very good, and they work fine..
However, I noticed that when my phone is in my pocket or on the desk listening the music, when the Type-C connector moves very very slightly on the sides the music pauses automatically. Of course the connector does not move out, just a little on the sides.
Is that normal or may I have faulty headphones?
Hello,
That never happened to me. I always listen to music with my u11 in my pocket but I never experienced your issue.
You might have a broken headset or a broken usb port on your phone.
If you don't have a warranty you might want to try cleaning the headset connector with alcohol.
It´s true. The movement forces connector mechanically. I have an original USB to P2 Adapter useless because I have had this kind of issue

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