[Q] Headphones not working anymore - Xperia Z2 Q&A, Help & Troubleshooting

I got my z2 last Tuesday and my headphones (Logitech UE 350) were working perfectly until I tried using them today. For some reason they aren't being recognized anymore and the music just keeps playing through the phones speakers.
I tried plugging them into my old iphone and they work fine. I also tried plugging in another pair (Shure SE215) into both phones and they work fine. Except on the z2 it makes a clicking sound whenever I change songs now.
Does anybody know any way to fix this? Or could it be a faulty headphone jack?

Could be a number of things mate. Firstly, check and see the headphones are not physically damaged and even make sure that the microhpones in the in-ear pieces aren't affected by water exposure. Next check the headphones out by moving the wire around while they're plugged in and see how the sound comes out and if the phone reacts to any movements. When I used my phone in water even after hours of drying the headphone jack still wasn't dry so even the slightest movement switched tracks etc. Alternatively, it could be a headphone jack fault in the sense that it may be shorting? Or the 3.5mm 5pin connector on the headphones itself is damaged. It could also simply be a software glitch. Go into "Sounds" in your settings and change what kind of accessory it detects the headphones as. Try "Other", it may solve your problems. Alternatively take it into a Sony store or a phone shop and see if there's anywhere with a similar headset which you could test out.

Related

Headphone port causing phone to go crazy

I was on my nightly bicycle ride using Cardio Trainer and my Skull Candy Smokin Buds, and everytime id move the phone in my bicycle jersey near the headphone jack it would cause the music to skip/stop/ff sometimes try to voice search and sometimes try to redial out ... I can replicate the problem here at home by jiggling the headphone jack around abit .......... anyone else
Yes. I posted the exact same thing in Q&A forum. Got no response but I figured it out.
Sometimes when you plug in your headphones they are detected as a headset. It doesn't occur that often, just make sure the notification icon doesn't have the microphone part. Otherwise any shaking causes songs to skip, phone to freak out and voice dialer starts.
Apparently there's also an app that makes sure they always do connect in headset mode. I think I'll go replace my phone anyway.
Sent from my PG86100 using XDA App
I had the same thing happen yesterday. I was testing some speakers at a job site and the phone was going CRAZY. I pulled the phone out of the otterbox case and re-plugged the headphone in and it was fine. I think my problem was the case + cable was not making the correct contact. Today I had the headphones from a PSP plugged in (with case) and it was fine.
Looks like its the same thing that was heading to my evo4g. The headphone input is design for 3 ring conductor (for remote control) but your headphone jack has 2 ring conductor thus making your phone act weird. I brought an adopter (you can go search amazon) and it fixed the problem.
go to marketplace and download "headset blocker". it wont show up in your apps list. go to 1 of your homescreens, and add its widget. its a toggle that you turn on and off. when its on, none of the headphone control features will work, and it it should just play your music without skipping tracks and what not.
I have the same issue did you ever figure it out?
Like previously mentioned this is because it is designed for a 3 ring conductor. 1 is left, 2 is right, 3 is microphone/control. The controls are back track, forward track, pause/play/answer/hangup. If you have a pair of headphones with 2 conductor (which is fine and it is also designed for) you are good. If, however, you aren't making full contact (because of cases being in the way or you have a 'non standard' headphones, read: cheap ****) wacky things can happy from intermittent contact of the various points.
I've never experienced this on either phone, but, it is a thing and it makes perfect sense.
There is another possibility...that the jack is fncked up. Poorly soldered, defective jack, abused (all it takes it one good jerk on the cable to ruin everything).
It's not as random and wacky of a situation as it sounds like.
I have two different 2 ring (stereo) headphone cables from two different manufacturers and the cable has nothing to do with the issue in my case. The issue is not with headphone/earbuds and not with the cable not plugging in all the way. The issue for me is that when you have the headphone cable plugged into the jack and the other end is feeding any type of amp: stereo equipment, Aux input in a car, whatever, the phone absolutely loses its mind. I've tested it on three different phones now and it does it every time. The phone is unusable until you download, install, and activate Headset Blocker from the market. Then everything works perfectly. It appears to be a defect in either the hardware or the software because it is picking up electrical noise as headset control signals.
BTW, I've measured the cables and tested to be sure they plug in all the way. They are standard 2 ring (which means three conductor) cables that should not be triggering any headset functionality. Something on these phones is falsely triggering the headset connection: maybe some very small electrical signal or voltage coming from aux inputs because as I said, earbuds/headphones with the exact same connector don't have the problem.
Mike
I had the same problem and just swapped it for a new phone. If you're still under 30 days just take it back.
mikeyxda said:
I have two different 2 ring (stereo) headphone cables from two different manufacturers and the cable has nothing to do with the issue in my case. The issue is not with headphone/earbuds and not with the cable not plugging in all the way. The issue for me is that when you have the headphone cable plugged into the jack and the other end is feeding any type of amp: stereo equipment, Aux input in a car, whatever, the phone absolutely loses its mind. I've tested it on three different phones now and it does it every time. The phone is unusable until you download, install, and activate Headset Blocker from the market. Then everything works perfectly. It appears to be a defect in either the hardware or the software because it is picking up electrical noise as headset control signals.
BTW, I've measured the cables and tested to be sure they plug in all the way. They are standard 2 ring (which means three conductor) cables that should not be triggering any headset functionality. Something on these phones is falsely triggering the headset connection: maybe some very small electrical signal or voltage coming from aux inputs because as I said, earbuds/headphones with the exact same connector don't have the problem.
Mike
Click to expand...
Click to collapse
It sounds likely that it could be a grounding issue, probably on the amp side...though it could be on the phone side, especially if this happens to some phones and not others. If this is pro gear there is probably a ground lift switch on the back...give that a shot, if it doesn't help then it is definitely the phone...which I am leaning towards since it seems to happen on some and not others.
Headset Blocker from Market. I had a video on youtube about this and my thread is here.
i am having the same problem. thanks for the heads up for the headset blocker app. beats using up warranty or paying deductible for now.
I know this thread is 2 years old, but I figured bumping is better than starting a new thread. Anways, this issue has been driving me crazy to no end. Headset blocker stops the false signals. However, if it's in your pocket and the base of the jack is bent, (at least on Skullcandy products + HTC Inspire), music stops playing from the left ear.
Anyways, I figured out a solution to this. Cut a 3.4mm hole in a credit card, and then insert your headphone jack. Trim the card around where you insert the headphone jack. To get the right size hole, I use a knife to penetrate the card, and then use a screwdriver to widen the hole until it's about right. It should stop all interference and false signals, audio cutting when your phone is in your pocket and the headphone base is bent.
This also works on heaphones that have microphones; however, you have to remove the plastic piece if you want to use the mic.
Abaout those adapters on Amazon that someone mentioned; what do I search to find them?
daneurysm said:
It sounds likely that it could be a grounding issue, probably on the amp side...though it could be on the phone side, especially if this happens to some phones and not others. If this is pro gear there is probably a ground lift switch on the back...give that a shot, if it doesn't help then it is definitely the phone...which I am leaning towards since it seems to happen on some and not others.
Click to expand...
Click to collapse
Nope, it's certainly on the phone side.
I've had the same issues plugging it into my car and into professional audio equipment.
Headset blocker is great. I just keep it on all the time.
It was pretty funny sitting in the car and realizing that it's dialing everyone on your contact list though. Couldn't make it stop even after unplugging it. It went crazy.
DjDom said:
Nope, it's certainly on the phone side.
I've had the same issues plugging it into my car and into professional audio equipment.
Headset blocker is great. I just keep it on all the time.
It was pretty funny sitting in the car and realizing that it's dialing everyone on your contact list though. Couldn't make it stop even after unplugging it. It went crazy.
Click to expand...
Click to collapse
i have the exact same thing on my device, but it happens with any headphones i have plugged in
moving them just a bit causes google now to launch repeatedly and the music to skip,play,pause,etc
to fix it i remember using a blocker from the market and editing the code that launches google now via headphones so the blocker would block it aswell

[Q] Problems with audio jack

Hi all,
to my great frustration, I've discovered that my SGS2 line-out / headphones jack seems to have a slack joint, i.e. if you turn a connected plug around its long axis, a crackling sound is heared in the speakers and at some angular positions the stereo signal will be reduced to mono (i.e. one speaker gos silent). With one device (mobile outdoor speaker) I even had no sound at all at when inserting the plug with the wrong "orientation".
Did anybody experience the same problem or am I just out of luck here?
I am wondering whether sending back the device to the retailer (Amazon) or directly to Samsung (I'm situated in Germany) will yield the faster round-trip time, any experiences here?
Thanks!
PS: I know this may be a stupid question but can somebody PLEASE tell me how to search for multiple keywords with AND logic in this forum? Tried "+word +word" and "word AND word" (without the quotes) but nothing seems to work.
Are you using the headphones that came with it? My better half went through 4 sets of the stock samsung headphones with her original Galaxy S and all produced the same issue of losing one channel after a matter of days/weeks. having the jack inserted to about 2/3rds is a workaround but not ideal as you still lose some frequencies and it's insecure... They're just a bit pony.
No, I used different kind of headphones, including Sennheiser in-ear headphones and a standard male-male audio jack connected to some bigger hifi system. With some jacks I did not encounter the problem, but most of them lost some part of the signal with some orientations: I persume that the manufacturing tolerance of the jacks also plays a role...
Anyway, it's definitely not a problem of the jacks but of the device since I tried it with the SGS2 of a friend yesterday and it worked with the same jack that made problems with my device.
I will proceed sending my phone to Samsung for repair, I hope that won't take to long *sad looking*, I am so used to it now, it's card to survive to weeks without it.
I had the same problem, all I had to do was insert headphones cable "HARDER" into the audio jack until I herd a "click" sound.
I was way to over protective of this phone when i first had it, and wanted to handle too much with care, forced the dam cable in, and "click", sounded like it snapped into place, the audio worked correctly without cracking noise or without the need to wiggle to cable get clearer sound.
Perhaps your friends SGS2 is already used to headphone being inserted, but yours not. Just add a little pressure until you hear clip into place.
If this doesnt help, then repair or return.
Thanks for the hint, but unfortunately I had the jack inserted to the very end, so this was not the problem... sent in for repair now, let's see what happens.
I have a fix for you i think!!!!!!!!
ok . when i got my s2 like 4 days ago (at&t usa version) i noticed that when i plugged into my aux cable in my car that it was low sound cracking more volume on the left side , very annoying . NOW FOR A SIMPLE FIX FOR SOME TO TRY! PLUG IT IN ALL THE WAY! i noticed when plugging it in i wasnt fully plugging it in . it should go all the way down FULLY! the sound is perfect once this is done . I HOPE THIS HELPS YOU !!!!!! good luck

Headphone Sound 1-sided

To who ever can help...I'm experiencing an ongoing problem with headphones on my m8. Trying to listen to music is either one sided (left bud) or none at all. If I plug into my stereo, the Jack works and music is played normal. Coming from headphones to stereo, it goes one sided (even playing through the stereo).
I've changed ROMs with full wipe & clean install, the problem still occurs. Various headphones all do the same. I'm almost positive it's a software glitch somewhere but can't find a setting for it. I've tried freezing music apps with TB, I've also installed HK to see if that would tweak something. No clue what else to do.
To clarify, are you saying that using a line cable to connect the phone to your stereo receiver/amp plays both sides. But all headphones, it only plays on one side?
Correct...I CAN play music via aux cord but CAN"T play through headphones of any kind (I've tried three different ones).
Bump
Different headphones use different rubber moldings around the wires, especially near the plug. Some can be thicker and some have little plastic protrusions which prevent the cable from being fully plugged in. If the cable isn't fully inserted, you will sometimes receive no audio in the right ear or no audio at all. I have this problem with a pair of Sony earbuds on my S4 and my M8, and as a result, they're dedicated strictly to my laptop.
Try this...get a male to female aux cord and plug one end to the phone, then plug your headphones into that.
Also, you can try pulling back the plastic sheath around the plug and see if that helps.
slapdaddy said:
Try this...get a male to female aux cord and plug one end to the phone, then plug your headphones into that.
Also, you can try pulling back the plastic sheath around the plug and see if that helps.
Click to expand...
Click to collapse
I'll definitely try this out and see what happens. Its just weird because when I first got the phone the headphones worked (any and all). It wasn't untill I rooted that I started noticing an issue.
Or just cut a bit of the rubber off the edge of the headphones. With the case on my phone I had to do that for the aux jack in my car so that it would go all the way in. Of course only if they are your headphones and don't mind to do that.
Sent from my HTC One_M8 using XDA Premium 4 mobile app
How about the headset that came with the phone? This shouldn't need any jiggering to make it plug in properly.
I would also agree with the notion that if you have a case on the phone, it may interfere with the headphone plugging in. Definitely try taking the case off (if you have one on) to see if it makes any difference.
Have you tried any headphones that don't have the microphone ("normal" headsets that aren't specially intended to use with smartphones)? Its just odd that a AUX cable works, and headphones don't. The only thing I can think that can be different is the hardware and software differences that are associated with the microphone (buttons, etc.).
Are there specific lines of code I can look at in the build .prop? I've gotten half the battle covered by Uninstalling HK and fixing permissions /wiping dalvik. Again music plays perfectly through stereo, whether aux, wifi or bt. One sided when headphones are used. There has to be some funky code going on.
I know this is old but did you ever find out?

xperia z2 - headphone port issues

hi guys, basicallynim wondering if anybody else is experiencing the issues that i am.
Essentially im ecstatically happy with my z2, except the headphone port seems faulty. While driving i use the 3.5mm jack on the z2 to connect tk the car.
This is when i noticed the faults with the headphone port. If i insert a 3 or 4 pid connector, either a 3.5-3.5 cable, a standard 3pin headphone connector, or a 4 pin headset, a slight nudge on the connector disconnects the headphones/cable and music stops. Sometimes, google now gets triggered as well. The same things happen if i twist the jack, whatever is connected. It also seems quite loose, and there is no positive click when a jack is inserted.
I would upload a video showing what happens, but my only video camera is in my z2.........
It has also not been submerged/wet at all, and is kept in a case (i tested the jack without the case as well, but it still happens)
In my brand new Z2 I also don't hear that click when inserting headphones but they are in the deep all the way. I tested 4 different earphones and speakers but none gave me any problems(I was twisting jack and trying to move it but connection was too tight), no loss of sound. I think you should get your Z2 serviced or replaced. Also I have a question. When you plug in normal headphones or speakers(not the noise cancelling ones), do you get a notification saying that you connected them or not? I only get something like this when Smart Connect is enabled...
I have issues with jack too. When you pulg in headphones, it sometimes wont recognize that something was plugged in, but if you try to twist the jack in the phone, it may get working (the sound is clear, no loss). The problem is when you put the phone in a pocket and walk, the jack is moving there so it is very likely to stop working and u have to twist it again.
When I bought the phone, I had no problems with it, but after first water test (which resulted fine, there was no water inside), the problem started.
Got the phone for 2 months and the issue still persists.
My solution is plugging in, search for the right spot before it starts worrking and walk with phone in a hand, holding the cable so it wont move in the jack.
i got it replaced in the end, had the new one for 2 weeks with no issues, so definitely a hardware fault.
Headphone jack not working after submerging in the water
Hi,
I submerged my xperia z2 last night in the swimming pool. It's been 12 hours since I submerged my phone. Every thing is running perfectly except for my headphone jack. The first time I used my earphone there's small amount of water coming out from the hole. The headphones is not working because it's not fully dried from water? I tried cleaning it up and blowing some air for some particles to get dry but it still not working.
I need help please because my phone is not insured because I bought it online
What should I do?!

Just got it - heaphone aux problem...again

I use an aux cable in my car to listen to music and podcasts.
when starting spotify i experienced incredible amounts of static, no matter what volume both the phone and car volume were set at.
Anybody else experience this?
Experiencing this in my work truck, will check my car after work
Sent from my LG-H830 using Tapatalk
Works fine in my car. Must be something else
Sent from my LG-H830 using Tapatalk
napafats said:
Works fine in my car. Must be something else
Sent from my LG-H830 using Tapatalk
Click to expand...
Click to collapse
Might be the worst static and fuzz ive ever experienced through a phone. Dont know what to do.
Any updates on this?
Mine comes out with an incredibly small amount of movement. Anyone else have this issue?
Nvm I just was being too easy on it. Requires a lot of pressure relative to anything else I've had for it to lock in.
Also you guys should dip a q-tip in rubbing alcohol and clean out your cars and phones headphone jacks. Especially in a work truck I imagine there's significant dust build up in there.
....cable
I found this too, even the headphones supplied need a fair amount of force to connect - at least they won't be pulled out so easy!
1 Maybe RF from cell communication leaking into audio or power cable.
2 Try with phone Not plugged into car power (I assume you run this with charger cable connected).
3 Try with better quality aux cable, maybe one that is shielded.
No fix. so aggravating.
Mine are flawless.
I just got the g5. Same issue. Tried multiple cables. Headphones work fine but not the aux cable
Just got my G5 a few days ago and I noticed this too.
In the car using a downloaded playlist on spotify and got terrible static noises (haven't tried any local music files as I don't use any!)
Sent from my LG-H850 using Tapatalk
I tried it in another head unit and it works.
Aux cable works in my Alpine but not in the Kenwood.
Ok guys and gals. I've been dealing with this for a bit and I found a fix of sorts. First off, two G5s (a buddies and mine) both had static in my car, but no static in his car or my mother's car. The difference being is that I have an aftermarket JVC player (removable face plate, auxiliary jack in front). The other two cars had factory stereos. I was guessing it was an aftermarket thing. Weird, I know, but that was the only commonality. Even more odd was that out of four phones the G5 was the only one having the hissy fit.
On Reddit some people were fixing this problem with a "ground loop isolator". It's basically this little noise filter device that plugs in the audio jack. Maybe $15 on Amazon. Anyways, I was about to order one, but before that I decided to take the head unit out of my car to see if any wires were loose. No wires were loose, but what I did find was an alternative 3.5mm jack in the back of my stereo. I'm sure not all stereos have a second port, but there's a decent chance. My particular head unit isn't what you'd call fancy by any means and it has one. So I plugged it in the back 3.5mm port and wouldn't you know, crystal clear sound!! I was so happy when it worked! Now instead of putting my stereo to "auxiliary" for the front port. I have to put it on "bt audio" to access the rear one. (whatever bt audio means, who knows, but it works).
So that's basically it, find out if your car stereo has a secondary 3.5mm port in the back and give it a shot. I didn't realize it at first, but right next to the front auxiliary port it actually says dual auxiliary/audio port. It could be an easy way to find out. As for rerouting the cord. I have a little pocket directly under my radio. There was a tiny hole in the back of the pocket/tray that I put the wire through. It looks cleaner than having it stick out from the faceplate of the radio any way.
If your stereo doesn't have a second 3.5mm port in the back You may want to check out a "ground loop isolator" from Amazon.
Good luck folks. Peace.
Not sure if could post links to the isolator. I'll give it a try.
Kresk - Here is the part that will boggle your mind with this issue. Go and play the stock LG sound file on the phone (The "High Quality" audio track). Once that plays, the static stops. Then switch to your regular music app - I use Spotify - and the music plays static free until the built in music app closes in the background. Then all the static comes back. If there was some way to force the phone to stay in whatever mode it uses for the High Quality audio track, it could be a great fix.
I've also found that there are three different "modes" of static I get on my phone too
1) Static Free
2) Low level of background static, volume independent (volume stays the same low background noise)
3) High level of static, volume dependent (Higher the volume, more static)
Typically when I do the thing where I get it into High Quality audio mode or whatever its using, I get 2 when immediately switching to Spotify. If I lock and unlock my screen, it goes to 3.
I'm going to go and try to plug into the "BT Audio" port on the back of my JVC head unit and see if it works. Will report back on it. I also have a ground loop isolator coming in the mail tomorrow, so I can give an update on that as well.
~PubstarHero
You might need a Ground Loop Noise Isolator, such as this: https://www.amazon.com/Mpow-Ground-Isolator-System-Stereo/dp/B019393MV2
I am thinking of getting one for an issue similar, but not the same as yours.
Same issues, in general. Static on most aux cables, and in my case some headphones don't work at all. My higher-end earbuds work flawlessly though, so go figure. Not sure what to do about it other than the ground fault isolator, though I was about to start looking into a Bluetooth-to-aux module.

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