I have an issue that I cannot pinpoint the cause of figure out a solution to. Maybe someone here can help.
My Sprint G3 is always crashing and rebooting the launcher (phone doesn't turn off, just closes evwrything). I'd be in the middle of any app and it will randomly close every single app. The running apps page always displays after every crash. It's as if too much ram is being used, but it will happen even after a fresh phone restart and launching something simple like WhatsApp.
My phone is rooted via the Stump one click method. I don't have any type of rooted mods enabled, only Adfree. I use Nova launcher (paid & updated).
Is there some sort of event viewer that will log the activity of the phone so I probably someone here can see what might be causing the phone to crash? I'm tempted to Unroot and restore back to stock... But if I can avoid that, I'd greatly appreciate it.
Syph said:
I have an issue that I cannot pinpoint the cause of figure out a solution to. Maybe someone here can help.
My Sprint G3 is always crashing and rebooting the launcher (phone doesn't turn off, just closes evwrything). I'd be in the middle of any app and it will randomly close every single app. The running apps page always displays after every crash. It's as if too much ram is being used, but it will happen even after a fresh phone restart and launching something simple like WhatsApp.
My phone is rooted via the Stump one click method. I don't have any type of rooted mods enabled, only Adfree. I use Nova launcher (paid & updated).
Is there some sort of event viewer that will log the activity of the phone so I probably someone here can see what might be causing the phone to crash? I'm tempted to Unroot and restore back to stock... But if I can avoid that, I'd greatly appreciate it.
Click to expand...
Click to collapse
If you're running ART that could cause that. Go back to dalvik and see if that cures it.
engine95 said:
If you're running ART that could cause that. Go back to dalvik and see if that cures it.
Click to expand...
Click to collapse
I believe I'm still on dalvik as I never changed that setting.
Syph said:
I believe I'm still on dalvik as I never changed that setting.
Click to expand...
Click to collapse
Maybe it's Adfree then. There's a special version that some people are using. It's in it forum somewhere. I'll see if I can find it.
In the meantime, uninstall it and see if it goes away.
engine95 said:
Maybe it's Adfree then. There's a special version that some people are using. It's in it forum somewhere. I'll see if I can find it.
In the meantime, uninstall it and see if it goes away.
Click to expand...
Click to collapse
Thanks. I've reverted my adfree hosts file and uninstalled it. But I think the issue persists. If I try to use any app that clears cache, specifically Clean Master, when it's doing the scan of apps it'll crash midway through the scan. If I go to system settings > Apps & wait for all the downloaded apps to load the details, it'll crash there too.
This is the oddest thing.
Edit:
This visual may help. It's a video of me running Clean Master & seeing how it just crashes. I can replicate this issue every time like this, but the crashes are random when using other apps.
Link to video: https://docs.google.com/file/d/0B9-N9bB35E-QdnY3Zk1FaW9EMXM/edit?usp=docslist_api
Ok, so I began uninstalling some apps that I thought may have been the issue... Which they weren't as the crashing still continues. I decided to reboot under safe mode and the problem occurs there too.
I honestly cannot recall if this began before or after rooting with stump. I may have to Unroot & factory restore. =/
Syph said:
Ok, so I began uninstalling some apps that I thought may have been the issue... Which they weren't as the crashing still continues. I decided to reboot under safe mode and the problem occurs there too.
I honestly cannot recall if this began before or after rooting with stump. I may have to Unroot & factory restore. =/
Click to expand...
Click to collapse
I'm at a loss... The 2 things I mentioned can be the culprits, but not for you I guess. Some other ideas?
Did you uninstall Stump after getting root?
Have you froze or uninstalled any system apps/ priv-apps?
It might even be Nova is having issues.
That's all I got.
engine95 said:
I'm at a loss... The 2 things I mentioned can be the culprits, but not for you I guess. Some other ideas?
Did you uninstall Stump after getting root?
Have you froze or uninstalled any system apps/ priv-apps?
It might even be Nova is having issues.
That's all I got.
Click to expand...
Click to collapse
Thank you for your help. Nova was one of the apps I removed. I did remove the stump app after rooting & did not freeze/remove any system critical apps/files. I'm also at a loss.
I would try a restore to stock as the final option. If that doesn't fix it then I dunno man.
Sent from my LG G3 via Tapatalk Pro
haoleflip said:
I would try a restore to stock as the final option. If that doesn't fix it then I dunno man.
Sent from my LG G3 via Tapatalk Pro
Click to expand...
Click to collapse
I plan to do that this evening. Was hoping to not restore to stock... It'd always a pain setting up themes & apps again. Lol.
Syph said:
I plan to do that this evening. Was hoping to not restore to stock... It'd always a pain setting up themes & apps again. Lol.
Click to expand...
Click to collapse
Pssh all of that stuff can wait and can be downloaded again. My main priority would be getting my phone working again lol
Sent from my LG G3 via Tapatalk Pro
haoleflip said:
Pssh all of that stuff can wait and can be downloaded again. My main priority would be getting my phone working again lol
Sent from my LG G3 via Tapatalk Pro
Click to expand...
Click to collapse
Tried to unroot but the phone doesn't move past the "Firmware Update. Do not unplug the phone..." screen after holding Volume Up & plugging into the computer. I installed the drivers before hand. But the "CDC Serial" doesn't update. I attempted to manually update the driver by browsing for the folder, but no go.
I may end up having to go to Sprint and exchange the phone for another one.
Syph said:
Tried to unroot but the phone doesn't move past the "Firmware Update. Do not unplug the phone..." screen after holding Volume Up & plugging into the computer. I installed the drivers before hand. But the "CDC Serial" doesn't update. I attempted to manually update the driver by browsing for the folder, but no go.
I may end up having to go to Sprint and exchange the phone for another one.
Click to expand...
Click to collapse
any updates? did you ever fix the problem?
thanks!
JT-KGY said:
any updates? did you ever fix the problem?
thanks!
Click to expand...
Click to collapse
TL;DR version = Yes, I did fix it. Factory restore did the trick.
A few days after my last post the phone wasn't as bad as the video. It would still crash and reset but mainly after heavy app usage or when trying to clear app cache using any app like Clean Master.
Once my storage reached about 40% used and I couldn't clear the cache, I began to get constant Play Store error messages. No apps would update. I think it was error 483 or something close to hat number.
Since I couldn't flash back to stock because the drivers wouldn't install, I gave up and tried a factory reset. I nearly sh-t myself bc once I confirmed the restore, the phone didn't want to automatically reset per the instructions. I pressed the button multiple times and nothing. I pulled the battery and when I turned it back on, I got the initial screen with the "powered by android" and then black. It did not wanna do anything. Pulled battery again, same outcome. It left it for maybe 10min and still nothing.
I was ready to go back to sprint and see if I could exchange the phone. While researching the closest store, the phone beeped and the initial android setup screen appeared. This was about 25min of waiting on a black screen.
The phone is now back to working order and it's still rooted. There must have been a corrupt file that was erased/restored once the g3 decided to behave.
Syph said:
TL;DR version = Yes, I did fix it. Factory restore did the trick.
A few days after my last post the phone wasn't as bad as the video. It would still crash and reset but mainly after heavy app usage or when trying to clear app cache using any app like Clean Master.
Once my storage reached about 40% used and I couldn't clear the cache, I began to get constant Play Store error messages. No apps would update. I think it was error 483 or something close to hat number.
Since I couldn't flash back to stock because the drivers wouldn't install, I gave up and tried a factory reset. I nearly sh-t myself bc once I confirmed the restore, the phone didn't want to automatically reset per the instructions. I pressed the button multiple times and nothing. I pulled the battery and when I turned it back on, I got the initial screen with the "powered by android" and then black. It did not wanna do anything. Pulled battery again, same outcome. It left it for maybe 10min and still nothing.
I was ready to go back to sprint and see if I could exchange the phone. While researching the closest store, the phone beeped and the initial android setup screen appeared. This was about 25min of waiting on a black screen.
The phone is now back to working order and it's still rooted. There must have been a corrupt file that was erased/restored once the g3 decided to behave.
Click to expand...
Click to collapse
Congrats!
My G3 is crashing in the similar manner as the video you uploaded.
Except that it only happens when I'm in office connected to office wifi with almost no cellular reception.
On top of that, as far as I could tell... only two apps are causing the launcher to crash... the game Clash of Clans and LINE.
Very very strange....
Related
So after coming back from vanilla bean to stock using the MR1 upgrade I can't download anything from the market. It just all fails. I really need this up quickly any help would be great thanks!
Fails as in never starts, doesn't install, or what?
mattsonhistb said:
Fails as in never starts, doesn't install, or what?
Click to expand...
Click to collapse
It hangs for a few seconds then says "download unsuccessful"
To follow up I have cleared data in market through app management, factory reset, and disabling mobile data and renabling it.
One last update it's randomly kinda fixed... Some are downloading others aren't. At this point I am going to assume it is a server-side problem and get some sleep. Will update when I wake up.
cstrife999 said:
One last update it's randomly kinda fixed... Some are downloading others aren't. At this point I am going to assume it is a server-side problem and get some sleep. Will update when I wake up.
Click to expand...
Click to collapse
Nope it isn't downloading anything. Any clues guys?
EDIT: I'm really losing my mind over this. I've searched all over the internet. I've tried clearing data on many apps, but cannot find the "google apps" I'm supposed to clear. If I download through my pc (Send it from the android market to my phone through pc interface) it works just fine...
Okay I've removed my sd card and lots more. I started a new google email as I heard that worked and it did, but everything that I've bought is gone... So obviously this has something to do with my current gmail address... I think... Any clues?
Hi guys and geeks, its time to work your magic and fire up your amazing brain cells. I am totally new here and its my first post, so please dont be that hard at me if ill screw something up
So my problem is after a 2 weeks usage of international version of my SGS3 i got a big problem. It started totally from nothing, to be specific it stopped through day.
Yesterday morning i was updating 1 app from Google play and i left my phone on desk.
I got back to it in evening and found out that 4 apps cannot be updated from unknown reason. I tried manual start of download- nothing, it will not start to download. just rolling the bar. I also found that i cant download any new app from GPlay.
I made a factory reset of phone today. Set it up, and its ready to go. IT STILL CANT DOWNLOAD THAT APPS. Why? Wifi is working normally (ONLY WIFI), can browse websites and so on.
Anyone help ??
Goto settings/Application manager/Google Play Store and select clear data and cache then see if it works.
Just google server problem mybe. Just wait
Sent from my GT-I9300 using xda app-developers app
I cleared data cache already,and it doesnt worked. Server problem? HUH.... maybe.... Though i highly doubt its server problem because i was asking a few my friends with android phones about this and their market is ok.
So got any ideas? Cuz im now stuck with empty phone after fact.reset and i cant work on it though.
Bump! Any suggestions?
Goto App manager again and uninstall updates.
Nope, i also combined it with phone restart. It cant download apps or update them.
go to settings, accounts and sync, remove google account. Add account again and it should work.
Sent from my GT-I9300 using xda premium
Did it twice now. Result? Phone likes to roll bars. But thats all he wants to do. Still cant start download.
So i contacted Samsung Customer Support about this and i described it at whole. The guy said he would do exact same thing and i have done good. He gave an advice of taking out the battery for 15 mins - it would reset the device and pull it in and try. Still nothing.
Any idea out there? Because if i will not be able to do more, im sending this damn phone to for service repair because i have 2 years warranty. This is truly f*cking unbelievable. My first Android device. Upgraded from HTC HD2. 600€ phone. Crap.
Had a similar problem a few days back where it just gave an error message. Went into settings / all apps and cleared data from Google services framework. Rebooted and it was fixed.
Edit: just remembered, the above solution may have helped but it didn't completely fix my problem. Had to reboot into recovery, the in the advanced tab had to run 'fix permissions ', then all was fine. Only thing I could think of that may have caused the problem was flashing and testing cm10 before restoring my backup.
Sent from my GT-I9300 using xda premium
Tried Google Service Framework, didnt helped.
So i got into that recovery mode but there was no advanced tab. Only something like reboot now, wipe cache, wipe partition, factory reset .. Tried Wipe cache, and so on... Didnt helped....
Check your memory. Make sure there's at least 600-700mb left. My S3 kept giving me update errors whenever my internal memory fell below 500mb
Sent from my GT-I9300 using xda app-developers app
Bro, no offense, but i have clean phone after factory reset with around 400mb of data in it.
pingo10 said:
Bro, no offense, but i have clean phone after factory reset with around 400mb of data in it.
Click to expand...
Click to collapse
Well if you want to start fresh, flash a CF root kernel and wipe cache, dalvik, system and then a factory reset. Flash a new rom after that. Don't reboot your recovery while doing this because you've wiped 'system' . What ever problems you had should have gone. I normally follow this procedure to make sure for a full wipe
Hope this helps
Sent from my GT-I9300 using xda app-developers app
Sir, i have truly no idea what are you talking about, im just getting that i have to load onto phone some loader and then flash some new rom which im 100% not going to do since i have fresh 2 year warranty and im not planning to break it.
I have already decided. Im calling authorized service center about details for sending my phone to get repaired. Either they will fix it, or ill get a new phone. Only good and Better.
So after few frakking days im back...
SUDDENDLY after 2 days of my last post it started working again like a charm. Downloaded most of the apps.
Then next day, it was gone again... Stopped working...
Also now its error 495 but after a very long time of rolling the bar ,like 10 mins.
AAH MY GOD HELP ME PLEASE WITH THIS!
IM totally absolutely desperate !!!!
pingo10 said:
So after few frakking days im back...
SUDDENDLY after 2 days of my last post it started working again like a charm. Downloaded most of the apps.
Then next day, it was gone again... Stopped working...
Also now its error 495 but after a very long time of rolling the bar ,like 10 mins.
AAH MY GOD HELP ME PLEASE WITH THIS!
IM totally absolutely desperate !!!!
Click to expand...
Click to collapse
Hi, I had the same problem as you and I 'fixed' it by Stopping the 'Downloading' rolling bar and then resuming it. I found that fixes it
Let me know if this works :good:
I wanted to try it but there is no pause button though, look for yourself
https://www.dropbox.com/s/atfo12nk9yb0ril/2012-08-01 09.28.21.png
https://www.dropbox.com/s/uovxx4vm42y9pcb/Screenshot_2012-08-01-09-28-27.png
All right, there has to be a way to get this working since I had the same problem too
Try this :
Turn your phone off and on
Open Play Store and go into the screen where it says "X Updates available" and they are listed in rows
Click Update All and then the blue loading line starts to animate. Wait for a few seconds then click the X next to the first item that is downloading to stop it
Click Download/Resume again
It should start downloading.
The above steps worked for me, I got the S3 day before yesterday and I came across this problem for about 10 minutes 'til I did the steps above
Let me know how it goes :fingers-crossed:
Hi, I've had the M8 for 4 months now and can't help but notice how buttery smooth it is on reports from other people, but mine is just plagued with performance issues. I don't have any CPU intensive apps running in the background or anything and sometimes when I try to turn the screen on, it vibrates as if it turned on but nothing, this can go on for 30 secs or more until it finally turns on.
Another example is app switching. I can be on SMS app and switching to chrome can just freeze my phone for upwards of 15 seconds, pressing lock button doesn't work either when it's frozen like this, and if it does work, then the above happens.
This happens everyday, no matter what I'm doing. I have even tried setting High Performance in developer options, but the only change it does is use more battery.
Also, I noticed that opening the Camera app takes time as well, so it's impossible to capture those one of a kind moments because I have to wait 10+ seconds for the camera app to be useful.
I have 10+GB of free space.
Is the phone stock, not modded, rooted, bootloader unlocked, etc.?
Something is definitely not right. Have you tried to backup your personal data, and doing a factory reset?
Or see if the problem persists in safe mode? To boot in safe mode, reboot, and while the white boot screen is showing, hold down the vol down rocker until the phone shows the home or lock screen with SAFE MODE i the lower left corner. This will boot the phone with no 3rd party apps, so you can't try to reproduce the Chrome issue you mentioned. But you can at least check the screen-on issue. If the phone seems okay in safe mode, you may have a 3rd party app that is causing issues.
Either you have some sort of software or hardware issue, cause the issue you mentioned are certainly not normal for this phone.
+1 to above.
What launcher are you using?
The phone is completely stock. I haven't tried the factory reset or safe mode. What main items do I need to backup before a factory reset?
Silvares said:
The phone is completely stock. I haven't tried the factory reset or safe mode. What main items do I need to backup before a factory reset?
Click to expand...
Click to collapse
What "state" is your phone in:
Pure unrooted stock?
Rooted?
Custom recovery?
S-off or s-on?
Pure unrooted stock straight from the AT&T store.
Silvares said:
Pure unrooted stock straight from the AT&T store.
Click to expand...
Click to collapse
I would definitely take it back and get a replacement.
Silvares said:
What main items do I need to backup before a factory reset?
Click to expand...
Click to collapse
Depends on what you want to keep, and where its stored. If its going to freak you out to loose it, then back it up.
Photos and videos you took are a must. Either move them to the SD (if not already) or backup on computer. And if on SD, I'd still back them up on your computer or to the cloud, anyway (just in case).
Similarly, any documents or other items that are not easily replaceable. The internal storage (virtual SD) should survive a factory reset. But if its important, I'd back it up on your computer anyway.
If you keep your contacts on Gmail (which I recommend) then that is already saved to the cloud (will auto sync back to the phone after you factory reset). If you have contacts, email, etc. that is not on Gmail, you might want to back those up. Its really up to you.
If you have a lot of app data and other stuff you want to keep, you can try Helium: https://play.google.com/store/apps/details?id=com.koushikdutta.backup
---------- Post added at 10:01 AM ---------- Previous post was at 09:58 AM ----------
dbama1 said:
I would definitely take it back and get a replacement.
Click to expand...
Click to collapse
I would definitely try a factory reset first, as that is probably the first thing they will do at the store if you take it there, anyway.
But if factory reset doesn't work, it may be a hardware issue and a warranty replacement if recommended. But since its 4 months old, OP can't take it back to the store. OP has to go through warranty exchange by mail, or to a Device Support Center (if one is nearby). You can only do exchanges in-store within the first 14 days.
Has this happend since day one? I agree, you either have an app that's acting crazy or an actual HW issue. I'd try the factory reset.
BTW - Where are the developer options on the United Stated AT&T variant? I have not found them.
I tried the factory reset and it's working fine for now. I'm going to be selectively installing back the apps as I need them so I don't end up with a rogue app again.
The only things I had changed were the runtime from Dalvik to ART. I also had only 1 app running in the background (CleanMaster) and was using Sense 6.0 launcher or Nova.
I'm going to keep it in Dalvik and not install that app and see how it goes.
Thanks for your responses.
PS: theandies, to unlock the developer options go to About -> Software Information -> More -> and click about 7 times on the build number.
Silvares said:
PS: theandies, to unlock the developer options go to About -> Software Information -> More -> and click about 7 times on the build number.
Click to expand...
Click to collapse
Duh.......I should have tried that. Been stuck on a few old devices I forget tricks like that after doing them once on a new device. :silly:
ART Runtime
Silvares said:
I tried the factory reset and it's working fine for now. I'm going to be selectively installing back the apps as I need them so I don't end up with a rogue app again.
The only things I had changed were the runtime from Dalvik to ART. I also had only 1 app running in the background (CleanMaster) and was using Sense 6.0 launcher or Nova.
I'm going to keep it in Dalvik and not install that app and see how it goes.
Thanks for your responses.
PS: theandies, to unlock the developer options go to About -> Software Information -> More -> and click about 7 times on the build number.
Click to expand...
Click to collapse
I had the same issue. Once I switch back to DALVIK from ART my issues were corrected.
Since a week or two the downloads from the Play Store from my Honor 9 are extremely slow (as in a few b/sec). This happens on wifi (both at home and at work) and 4G, it doesn't seem to make any difference. I already cleared the cache of the Playstore app, rebooted a few times, but nothing seems to help.
I think it happens since I updated to the latest firmware, STF-L09C432B130, but I'm not sure.
For the record, when the Playstore is slow, speedtest shows no problem at all. Websites, downloads etc. all are at normal speed (20+Mb/sec), it's just the Playstore that is extremely slow.
Does anyone recognize this on his Honor 9?
Have you tried performing a hard factory reset but wipe the cache partition in the Recovery Menu?
A hard factory reset is a last resort for me, I don't want to lose a whole day re-configuring my phone if I don't have to. Any other options available?
Can I delete the Play Store app and re-download it somehow?
namruuh said:
A hard factory reset is a last resort for me, I don't want to lose a whole day re-configuring my phone if I don't have to. Any other options available?
Can I delete the Play Store app and re-download it somehow?
Click to expand...
Click to collapse
I believe you can only remove the updates. Unless you're rooted.
pijes said:
I believe you can only remove the updates. Unless you're rooted.
Click to expand...
Click to collapse
Too bad, I have no root, and don't want to root the phone because of some work related apps.
Are there no Honor 9-owners with similar issues, because I really feel it's related to the latest system update.
namruuh said:
Too bad, I have no root, and don't want to root the phone because of some work related apps.
Are there no Honor 9-owners with similar issues, because I really feel it's related to the latest system update.
Click to expand...
Click to collapse
To be honest, I think my playstore is rather slow too. It took 1 minute to download 50mb app.
Which update revision are you guys referring to? I am still with B100 and haven't experienced any issues so far. Everything runs fast and smoothly.
SallenKey said:
Which update revision are you guys referring to? I am still with B100 and haven't experienced any issues so far. Everything runs fast and smoothly.
Click to expand...
Click to collapse
B130
it's happening on my H9 too, where it just out right refuses to download from the playstore and usually requires me to reboot the phone to get it to download anything, and it's really frustrating, as i can't even roll back to B100 where i had no issues at all, and i'm pretty much checking for updates a few times a day, as this bug is doing my head in.
ashypanda said:
it's happening on my H9 too, where it just out right refuses to download from the playstore and usually requires me to reboot the phone to get it to download anything, and it's really frustrating, as i can't even roll back to B100 where i had no issues at all, and i'm pretty much checking for updates a few times a day, as this bug is doing my head in.
Click to expand...
Click to collapse
I have exactly the same experience.
Gesendet von meinem STF-L09 mit Tapatalk
Not sure what I did but just now I downloaded emui theme editor (90mb) and it took about 10 seconds. This is on my home WiFi with 30mbps connection.
Mine is still painfully slow. When I press update, the app is updated literally hours later. My other Android devices on the same Wifi have no problems at all, it is just this phone after the update.
Let's hope Huawei/Honor will fix this soon... I'll try to get in contact with them through technical support and refer them to this thread as well. Maybe others with the same problem can do the same to put some pressure on it?
Update: tech support just replies with a standard answer. First try a factory reset, and if that doesn't work I have to send my phone to a repair center.
Worthless answer, I'll may try a reset one day.
namruuh said:
Update: tech support just replies with a standard answer. First try a factory reset, and if that doesn't work I have to send my phone to a repair center.
Worthless answer, I'll may try a reset one day.
Click to expand...
Click to collapse
Try wiping cache from recovery first. Be careful not to wipe the data
I have wiped the cache, and the speed of the Play Store has improved. The max speed is now about 1MB/s, which is acceptable. Thanks for the tip, and let's hope it'll stay like this
namruuh said:
I have wiped the cache, and the speed of the Play Store has improved. The max speed is now about 1MB/s, which is acceptable. Thanks for the tip, and let's hope it'll stay like this
Click to expand...
Click to collapse
Sometimes major OS updates can cause unexpected issues with your device.
iceepyon said:
Sometimes major OS updates can cause unexpected issues with your device.
Click to expand...
Click to collapse
Unfortunately, the improved speed was only for a short period. It's back to a few kb/s again. I swiped the cache again, and voila; speed is back up to 1Mb/s. Something is definitely wrong with the software. Maybe I'll try a full factory reset later, but I don't want to spend a full day reconfiguring my phone and apps again
namruuh said:
Unfortunately, the improved speed was only for a short period. It's back to a few kb/s again. I swiped the cache again, and voila; speed is back up to 1Mb/s. Something is definitely wrong with the software. Maybe I'll try a full factory reset later, but I don't want to spend a full day reconfiguring my phone and apps again
Click to expand...
Click to collapse
Try uninstall both play store and play service updates then restart. Let it auto update the programs first then check the speed again.
The latest firmware B150 seems to have fixed the issue!
namruuh said:
The latest firmware B150 seems to have fixed the issue!
Click to expand...
Click to collapse
+1
I'm on b150 and don't see any problem with Play store speed.
Cheers.
Is there any kind that actually works? I keep fishing around on Google play and everything is either old, doesn't work, or is full of sh*t, or a combination of all 3.
Welcome to XDA
If you're running Android 9 or higher simply do a factory reset. There are no known rootkits that can worm out of the user partition, once that data is wiped so is the malware.
Don't reload it again after the factory reset.
blackhawk said:
Welcome to XDA
If you're running Android 9 or higher simply do a factory reset. There are no known rootkits that can worm out of the user partition, once that data is wiped so is the malware.
Don't reload it again after the factory reset.
Click to expand...
Click to collapse
Thank you for the welcome. Sorry bout the late reply. I don't suppose there's another way is there? Im literally fresh out the box, I've never done a factory reset.
Michael Romanov said:
Thank you for the welcome. Sorry bout the late reply. I don't suppose there's another way is there? Im literally fresh out the box, I've never done a factory reset.
Click to expand...
Click to collapse
You're welcome. The other way is to find the malware and delete it completely.
blackhawk said:
You're welcome. The other way is to find the malware and delete it completely.
Click to expand...
Click to collapse
Which would be how? Would I need a app or something for the pc? And if so do you have any recommendations? I have the mixsilver file manager on my phone (pixel 6 "Not pro"). Would there be a way I could find it thru there? Also my device is not rooted. So would I need to root? I'm sorry if this gets on your nerves. If so tell me, won't hurt my feelings. I'm literally a noob at this stuff. I've been trying to teach myself and just do trial and error but im getting in over my head and don't wanna accidentally brick my phone or worse.
What makes you sure you have spy/malware? Or do you mean adware?
Cheers
Tom
With Avast or AVG Antivirus you can do a pretty good scan of your apps, even system apps if you want.
For Factory reset see here https://support.google.com/pixelphone/answer/4596836
or go here on a PC (you need your Pixel connected by usb to the PC then): https://pixelrepair.withgoogle.com/carrier_selection
tom1807 said:
What makes you sure you have spy/malware? Or do you mean adware?
Cheers
Tom
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Click to collapse
Chrome ****tin out 3 gigs of data a day. I have unlimited so it's not that big of a deal but still.....and some of the options I had in settings like "permissions, enable/disable, clear data/cache" that I know for a fact I had not too long ago are now greyed out or nonexistent. Also sometimes when I bring up "location" thru the settings menu everything is supposed to be "off" but there's 2 or 3 that look like they are switching back to say "off" as soon as the page shows. 1 of them outright takes several seconds to display any "on or off" setting at all. I've found a "Verizon" system app on my phone, some kind of Samsung telephony thing. And it seems like I can input a change to settings or something and when I look at my phone in the morning everything I had set up is back to it's previous settings.
psi78 said:
With Avast or AVG Antivirus you can do a pretty good scan of your apps, even system apps if you want.
For Factory reset see here https://support.google.com/pixelphone/answer/4596836
or go here on a PC (you need your Pixel connected by usb to the PC then): https://pixelrepair.withgoogle.com/carrier_selection
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Thank you. Umm.....stupid question but I've never done a full reset before so.....how and would I need to move my apps to another storage or could I just go back thru the play store and redownload? And any paid apps and subscriptions?
It probably explains all that in those links doesn't it?
Just do factory reset and you are okay.. Then start using phone as new..
Michael Romanov said:
Chrome ****tin out 3 gigs of data a day. I have unlimited so it's not that big of a deal but still.....and some of the options I had in settings like "permissions, enable/disable, clear data/cache" that I know for a fact I had not too long ago are now greyed out or nonexistent. Also sometimes when I bring up "location" thru the settings menu everything is supposed to be "off" but there's 2 or 3 that look like they are switching back to say "off" as soon as the page shows. 1 of them outright takes several seconds to display any "on or off" setting at all. I've found a "Verizon" system app on my phone, some kind of Samsung telephony thing. And it seems like I can input a change to settings or something and when I look at my phone in the morning everything I had set up is back to it's previous settings.
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For what it's worth, the Verizon system app comes with the phone in case you use a Verizon sim.
If you end up clean flashing or factory resetting, I would not restore any apps from backups. I would reinstall everything fresh or you could just be putting the malware back on your phone, if that indeed is what you have.
Michael Romanov said:
Thank you. Umm.....stupid question but I've never done a full reset before so.....how and would I need to move my apps to another storage or could I just go back thru the play store and redownload? And any paid apps and subscriptions?
It probably explains all that in those links doesn't it?
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Just redownload them. Google remembers your bought apps or subscriptions in your Google account, so as long as you use the same email/account for logging in to Playstore after Factory reset you're good.
Your contacts normally are also synced to your Google Account, so you get them back also then.
psi78 said:
Just redownload them. Google remembers your bought apps or subscriptions in your Google account, so as long as you use the same email/account for logging in to Playstore after Factory reset you're good.
Your contacts normally are also synced to your Google Account, so you get them back also then.
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Thank you. I was worried it wasn't gonna remember me.
Lughnasadh said:
For what it's worth, the Verizon system app comes with the phone in case you use a Verizon sim.
If you end up clean flashing or factory resetting, I would not restore any apps from backups. I would reinstall everything fresh or you could just be putting the malware back on your phone, if that indeed is what you have.
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But that's the thing. I don't use Verizon I use sprint which is part of t mobile. That's why I just don't get it.
Michael Romanov said:
But that's the thing. I don't use Verizon I use sprint which is part of t mobile. That's why I just don't get it.
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It comes with the phone by default just in case you do use Verizon. Basically that app helps give the phone Verizon support, of sorts. It's disabled by default if you don't use Verizon so there's really nothing to worry about with that app.
Lughnasadh said:
It comes with the phone by default just in case you do use Verizon. Basically that app helps give the phone Verizon support, of sorts. It's disabled by default if you don't use Verizon so there's really nothing to worry about with that app.
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Man thank you. There's stuff on here that I don't understand and I've been thinking it's something I've downloaded or whatever. I'm new to all of this.