[Q] Help boot loops, need hard reset - Huawei Ascend Mate 2

Phone boots, but then resets it's self about 2-6 seconds after unlock screen appears.
So I figured why not unlock the bootloader and start from scratch... well it's back and my window to return it to Amazon expired yesterday! Any ideas on how to do a hard reset when I can't get into Android?

Turns out the new Amazon app is F'n up some phones... so don't install yet.. and if you did try and get in long enough to uninstall it.

Bobvark said:
Turns out the new Amazon app is F'n up some phones... so don't install yet.. and if you did try and get in long enough to uninstall it.
Click to expand...
Click to collapse
Yes, people in another thread were complaining about Amazon. Uninstalling the Amazon app makes the problem go away. I posted this in another thread, but sharing here too if it helps some people out.
Just boot in safe mode and uninstall the Amazon app.
Every Android phone should have a safe mode. You can normally access it by:
1. Power on device
2. Wait a few seconds for the boot animation to start (on HAM2 you can wait til you heard the jingle)
3. Hold down both volume up and volume down buttons
Alternate method if device is powered on:
1. Long press power button
2. When the shut down menu appears, long press on "Power off"
3. A prompt will appear asking if you want to reboot in safe mode. Pick "OK"

Related

[Q] Bootloader/Download mode blocked on new/replacement Vibrants?

Hello community!
I own 2 Vibrants, both rooted with no issues. I'm no stranger to flashing through Odin, I've flashed many of the Vibrants in my workplace back to the stock 2.1 (seems to fix most of the issues short of GPS problems, even though it's supposed to be the same), so download mode is nothing new to me.
Recently a few of the people who've come to me with Vibrants have shown how they can't get in to recovery or download mode without using ADB, the hardware keys just don't seem to work for it. I've tried myself and was able to confirm this. We were still able to root them with no issues using one click root. I prefer to manually flash the update.zip myself, but whatever does the job. I've just received a replacement for one of the Vibrants (menu button went out), and noticed I can not get in to recovery/download mode. Naturally I rooted, installed terminal, then rebooted in to download mode, started a flash with Odin.
It hung on cache.rfs. I waited... and waited.. and it mocked me in it's frozen status. So now I'm at the phone+!+computer screen, which I've been at several times on my main Vibrant, but the key's still do not work for download mode. To clarify, I've tried each of the following methods to enter in to download mode, several times. It won't work. I'm in the process of trying different button combination's to see if there is another way to get in. Anyone have any thoughts or suggestions?
Edit: Included working steps so people don't have to search the thread
Provided by rhcp0112345:
Try this.
1. Take out battery, put it back in. (to turn the phone fully off)
2. Don't turn it the phone on!
3. Plug the phone into your PC, do not hit the power button!
4. See if the phone shows anything on the screen (powers on its own when plugged in)
IF the phone screen does 'turn on' after being plugged in without you hitting the power button, so far so good.
5. Now while it's on like this, hold the volume up AND volume down buttons.
6. Hold the power button as well as the volume buttons until the screen goes black.
7. As soon as the screen goes black, let go of the power button! But DON'T let go of the volume buttons!
Originally Posted by stepinmyworld
"have your usb in, press down both the volume up/down toggle and the power button.... hold them until the screen goes black and as soon as it does, let go only the power button and it should appear there again
however, i found out that you need to take out the battery and get into download mode freshly again...."
Hello,
If the above does not work for you.
Can you supply a full dump of the phone? Perhaps I/others can take a look at it.
Thanks!
I have tried that. I have tried almost every combination I can think of. I have tried holding both volume rockers then inserting the battery while plugged in to USB, holding the power through 1 and 2 cycles, I have even tried 3 and 4 cycles as well. I have tried just vol down, just vol up, both with the same results. I have purposefully bricked my main Vibrant to test this out and make sure I wasn't losing my mind. I was able to get in to download mode several ways, none of which work on this new device.
@rhcp0112345 - How do I grab a full dump of the phone? I'll be honest, I've never spent very long in phone+!+computer before tonight. I've never been stuck here long enough to see how to connect via computer. At this moment, plugging the phone into the pc gives me no prompts that something has been plugged in, the phone isn't seen by adb (big shock) or Odin. I'm at a loss myself.
Well,
First thing.
Can you please dump like so:
Code:
adb shell
su
busybox ls -al /dev/block/
Post that here.
Also,
Code:
adb shell
su
dd if="/dev/block/bml0!c" of=/sdcard/bml0.backup
Please 7zip the bml0.backup file and upload it someplace and PM me the info. Dont post it public.
Thanks!
I'll be happy to do that with the next device I have this issue with, but I can't boot the phone, therefore I can't connect via ADB (been trying, if I could do adb, I could just simply 'adb reboot download' to get in to download mode). I'm thinking at this point I will have to exchange the phone, as I can't get past the phone+!+computer screen no matter what I try.
I was running into this problem too. I re-extracted the files and tried again and it worked. I also tried it without loading the .pit into odin, not sure which of two or both did it. Not sure if its the right way, but that did it after hangin on the cache numerous times.
Sent from my SGH-T959 using XDA App
Follow the unbrick method.
You pull the battery and some other stuff.
To get it past that.
I think its volume up? + power?
Yeah, removing the .pit file seems to fix the lock up issue in Odin, but unfortunately, I'm not even getting to the download screen, so I can't get Odin to find the phone. I'm sure once I get to download mode I can get it running, but I'm unable to get download mode on this one device.
Try this.
1. Take out battery, put it back in. (to turn the phone fully off)
2. Don't turn it the phone on!
3. Plug the phone into your PC, do not hit the power button!
4. See if the phone shows anything on the screen (powers on its own when plugged in)
IF the phone screen does 'turn on' after being plugged in without you hitting the power button, so far so good.
5. Now while it's on like this, hold the volume up AND volume down buttons.
6. Hold the power button as well as the volume buttons until the screen goes black.
7. As soon as the screen goes black, let go of the power button! But DON'T let go of the volume buttons!
rhcp0112345 said:
Follow the unbrick method.
You pull the battery and some other stuff.
To get it past that.
I think its volume up? + power?
Click to expand...
Click to collapse
If you mean this solution to fix any brick, I have tried that method, it doesn't work on this new device. I originally used this thread when I was messing with my first Vibrant, and it worked beautifully, but it doesn't work on the new vibrant.
So I've pretty much given up on trying to figure this out. I've tried every method possible, all work on both my non-replacement vibrants, but nothing works on the replacement one. Going to have it replaced again and have a new one ordered out. When that one gets here, I will test download/recovery modes, if I have any issues, I'll pull the dump file and post it here, maybe someone can figure out what's going on. On the back of the device, the IMEI sticker has manufacture dates (year.month), looks like the replacement was a 10.7 just like my original Vibrant, so it's not a manufacturer date type issue, it's got to be something changed in the software side of things. It's almost as though the volume rocker keys do not work for recovery/download mode, I get the exact same thing as if I'm just pressing the power button. When I did get in to recovery (before getting to it's current state), the volume keys worked fine for selection though. I can confirm that there is no new information on tmob's side about how to do a hard reset using the hardware buttons (ie, recovery mode) as of this posting.
Did you try with the phone OFF..
1. Have ODIN running
2. Hold Volume Down + Up
3. Plug in USB (WHILE HOLDING VOLUMES buttons in)
Should go directly into DOWNLOAD mode
I did try that as well. Works beautifully on both my old Vibrants, but not on this new one.
Sent from my SGH-T959 using XDA App
johnny12times said:
I did try that as well. Works beautifully on both my old Vibrants, but not on this new one.
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
Drats!!! Oh well, time to go back to T-Mobile
johnny12times said:
I did try that as well. Works beautifully on both my old Vibrants, but not on this new one.
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
@ Johnny12times: Dude u'r right. I've played around with a few different vibrants and they could all go into "download mode" - but when receiving a replacement unit (within the last 2 days), nothing works to go into download mode. Something has definitely changed - not sure what.
Good luck bro - hope it all works out.
I received my Vibrant last Thursday (8/19). I have never been able to boot into recovery mode using the buttons. Needed to root by using one-click.
Ive also tried every button combo and am still unable to get recovery or download. I received the phone last fri (8/20). Its so frustrating knowing that so many other people can get manual recovery. Im sending it back tomorrow for replacement, but who knows if that one will even work? I hope someone figures out why so many vibrants are unable to do this. Good luck!
Well my new one should be here within the next day or so, as soon as it arrives I'll check it and pull a dump file. I'm not savvy enough to figure out how to fix it, but at least smart enough to put it here for the people that can.
How about this:
1. Remove SD and SIM card
2. Remove battery
3. plug the phone into USB
4. hold down vol-up and vol-down
5. pop the battery back in while holding vol buttons

Locked out and not rooted, so no flash possible. Help.

I, myself, do not own this aria, but my little cousins dad, who's extremely mental with electronics repeatedly got the passcode wrong and now it asks for the gmail account he used for his phone. He doesnt have a gmail. I can use the m-sd on my transformer, or i can use a windows pc. It would be futile, because developement isnt on. Is there some way i can send it into a state to flash the stock rom?
If so can the rom be posted?
Sent from my Transformer TF101 using Tapatalk
First of all, I believe the lockout will expire eventually (within a few hours?) and then you can just log in like usual. But if that isn't how it works (I'm not really sure), then yes you can do a complete reset.
Turn the phone off (pull the battery if necessary -- then put it back in), then hold down the trackball button and press the power button once, then release the trackball button after a few seconds. You should be at a screen that says "FASTBOOT" in red. You can connect your phone to your computer while on this screen and you will be able to use HTC's ROM Update Utility (RUU) to re-install the latest ROM: http://member.america.htc.com/download/RomCode/HTC_aria/HTC_Aria_for_ATT_Android_2.2_ROM_Update.exe (This does not require that you have USB debugging or any other setting enabled.)
Good luck.

Moto 360 2nd Gen - Boot loop after security update, can't navigate in recovery mode

After allowing to download a security update a couple of days ago, my watch went into a boot loop. It would get up to the screen with the time and the colorful spinning circles, run for a bit, then turn off.
I can enter fastboot, which has a message that the battery is low, and to connect a USB data cable (don't believe that's possible), status: 0.
I can also enter recovery. However, the instructions say that I should swipe up on the image of the dead Android. This doesn't work at this point, but a long press of the physical button does. So I enter recovery, and see my list of options. Again, I'm supposed to be able to swipe up and down to scroll through the list, and swipe left and right to select an item. No swiping works. Both a short and a long press just select the item in recovery, and the only item I can select at that point is to reboot.
After draining the battery as much as possible, to the point that I can't even enter fastboot without charging, I powered it on, and instead of displaying the time and spinning circles, it's just the spinning circles, but I think I have the same problem. It was running that for at least 20min and never got past, which is longer than even a first boot after factory reset.
Any thoughts on how to navigate in recovery or factory reset another way?
Same situation in here, but I solved it by pressing power button for 10 seconds, then the watch reloaded and everything went fine.
I have the same problem, but I get to the factory default option and back to the initial loop
Did anyone fix this?
Motorola have said they'll take my watch in for repair, but as I'm outside the 1yr warranty, they'll charge me. Also, they don't know the cost of the repair, so I'm basically giving my watch away allowing myself to be held to ransom for whatever price they seem fit.
Same here but its booting showing we got key update and I can't navigate to any side, even though on recovery mode same touchscreen not working. all was ok before this update...
ITMASTER said:
Same here but its booting showing we got key update and I can't navigate to any side, even though on recovery mode same touchscreen not working. all was ok before this update...
Click to expand...
Click to collapse
There might be a possibility that your recovery mode is working, but you have to navigate with two fingers or swipe multiple times to get from one to the next entry. I thought that my touch is broken, but its just a bad engineered handling.
I hope this helps
Cheers
Rezoran said:
There might be a possibility that your recovery mode is working, but you have to navigate with two fingers or swipe multiple times to get from one to the next entry. I thought that my touch is broken, but its just a bad engineered handling.
I hope this helps
Cheers
Click to expand...
Click to collapse
Yes Same here I also managed to do that !!
But anyway its not working normal and its not an system update..as after full reset you get back... this is just wear os update which is not coming back to my watch after I have reset it, I got old interface and security patch stays on 2017 April so our watch is lost support for updates
Is there a way to report Motorola support team that with this update they make watch useless?
You can get the touch to work in recovery. It's just very buggy...
Swipe down (might be up, not quite sure anymore) like a maniac as soon as you select recovery mode and don't stop for about a minute. You might have to press the button to get rid of the android symbol. But the touchscreen will suddenly start working normally allowing you to navigate the recovery. Might take you a few tries, but it does work.
Good luck.

ANS UL40 from American Network Solutions (Assurance Wireless) Virgin Mobile

American Network Solutions (ANS) mobile phones provided by Assurance Wireless (Virgin Mobile) have been known to boot loop, freeze, stay frozen, crash, (right out of the box, brand new) and worse there is inaccurate or completely wrong information on how to do a factory reset and reboot the device. Below I will outline how to reboot the phone and perform a hard factory-reset with no home button on this cellphone.
Problem: Phone won’t turn off, won’t restart, or is stuck on and has no removable battery.
Solution: Keep the phone on and unplugged until battery dies or perform a hard reboot (see below).
Problem: My cell-phone is stuck on and there is no home button to do a hard reset
Solution: Perform a hard reboot. To restart a phone without taking out the battery, simply hold the Volume Up button, the home button (do not press if there is none obviously) and the Power button at the same time. While you hold these simultaneously, the phone will reboot in about 5 to 10 seconds.
Problem: I can’t factory reset my ANS UL40 phone (American Network Solutions) from Assurance Wireless by Virgin Mobile because I can’t get into the recovery menu.
Solution: Turn the phone off (or do a hard reset by holding the Volume-Up Button and the On-Button. Phones with no home button all reboot like this so just wait a few moments and the phone will restart.
Problem: My new mobile phone from Assurance Wireless gets stuck on the loading screen!
Solution: Perform a hard reboot (Volume Up + Power) then when it restarts and you’re on the white Assurance Wireless screen, stop holding power and only hold Volume Up. Keep pressing-and-holding the Increase Volume button and after a while you will be navigated to the Factory Reset Menu. You can wipe the cache partition only or perform a factory reset (which will also wipe the cache). To move around on the menu, use the volume keys (increase volume goes up, decrease volume goes down) and to select your entry simply use the power button (the on button). If this still doesn’t work, see further instructions in the solutions below.
Problem: Phone is frozen on loading screen, stuck in boot-loop even after factory reset/wiping cache partition.
Solution: After you have factory reset or wiped the cache partition you can also choose to install an update from the internal memory or sd-card. If you select this option it will perform a more rigorous factory reset then since you won’t have a package to install it will cancel. I’ve noticed my device getting out of the boot loop once I did this process and it was stuck on the boot screen even after I did a factory reset.
Problem: Can’t get to the recovery menu with my government assistance phone.
Solution: Turn off the phone and with the volume up button held down, power the device on. Keep holding both buttons until you see the white “American Network Solutions” screen with the outline of an eagle. At this point release the power button and continue to hold the volume-up key. After about 5 seconds you will now be inside the Recovery Menu and can do a factory reset.
Problem: My phone has no home button and I need to hard reboot to get to the Recovery Menu and perform a factory reset!
Solution: Hold the Volume-Up Button and the Power Button at the same time. for at least 10 seconds. Your device will restart and after the white ANS screen shows, stop holding the power button. Continue holding the increase audio key until you are at the Factory Reset / Recovery Menu screen. Use the volume buttons to navigate the menu and use the on button to select your choice.
Problem: My phone hangs on the blue Assurance Wireless screen.
Solution: See Above.
Even on the Virgin Mobile and Assurance Wireless websites and in the owner’s manual it says to hold the Volume Up + Home Button + Power Key and to keep holding them until you’re in Recovery Menu. This isn’t going to work for two reasons on the UL40: 1) It has no home button! and 2) it will just keep rebooting every 5 seconds if you hold the power button down constantly. You have to hold the Volume-Up Button and the Power Button until the phone reboots and then let go of the power button while still holding the volume up button. Keep holding the volume up key until you’re into Recovery Mode.
I hope this helps as the information online is either incomplete or completely wrong. Some places say to keep holding the power button along with the volume up key and if you do that the device will just keep restarting, effectively creating a boot loop where there wasn’t any before. Genius! lol. I figured this out after my device, fresh out of the box, froze while charging on the blue Assurance Wireless screen. Finally OCD is good for something! These phones are supposed to be a “Lifeline” but I’d be hard-pressed to get ANYTHING on the line with this potato. Avoid at all costs unless absolutely necessary.
Enjoy.
Assurance Wireless "Tech Support" e-mail address or direct phone number. ANS UL-40.
Need Assurance Wireless "Tech Support" e-mail address or direct phone number, to replace defective ANS UL-40 ANDROID 7.1.1 that keeps crashing after 10 Factory Resets in 3 Months.
RE: Replacement ANS UL-40 ANDROID 7.1.1. (Multiple Factory Reset No Resolution).
Received replacement phone from Assurance Wireless 3 months ago. After two days, new phone crashed, with all system apps failing. In past 3 months phone continues to crash and is inoperable. Factory Reset 10 times and after each phone runs for a day or so then crashes.
Obviously the phone is defective. Trying to avoid 611 or 800 Customer Service 1-2 hour on hold call for Tech Support.
Need e-mail address or direct phone number for Assurance Wireless "Tech Support Desk" not Customer Service.
Please, please post. Desperate.
TNX MUCH
CIO
Is it possible to swap my UL40 for a normal phone I can use JUST to make necessary calls to relatives or EMS folks for help if I need it? This Obama phone is far to smart for me.
You have to call ASSURANCE; or go online to your ASSURANCE account and try to SWAP phones. Good luck.
Note: The UL40 is pure JUNK. DOJ is looking into multiple fraud claims.
Download an ad blocker!
[email protected] said:
Is it possible to swap my UL40 for a normal phone I can use JUST to make necessary calls to relatives or EMS folks for help if I need it? This Obama phone is far to smart for me.
Click to expand...
Click to collapse
Cell phones are like min-computers. For instance, if you don't like ads on the internet you have to use an ad blocker. It is the same with cell phones. Apparently before smart phones the Assurance Wireless phones were not as much lie computers and did not have ads, but now they do.
Does anyone know of a way to bypass the lock screen?
My father died suddenly with the phone in his pocket. Looking to get pictures off of it as well as investigate any communications leading up to this death.
Willing to do anything to prove this is legitimate. Sign a document, show my identity, even pay someone to unlock it, etc.
And to those "give the phone back to its rightful owner" people in advance - my father's body was not discovered until ~3-4 days after his death, so it was partially decomposed. I can send pictures of the UL40 phone soaked in the bloody ooze from his decomposing skin if you're interested. Took hours of cleaning to make the stench of death go away :victory:
INEED NETWORK UNLOCK S SOFTWARE DOWNLOAD

Question phone screen is off and won't restart

my xperia iii just started acting up. I tried to log in to siriusxm and the screen timed out because I was away for a bit. I tried to turn the screen back on when it got stuck in accessibility mode with the screen off and constantly fired the Google assistant. pushing and holding power does nothing except fire off the assistant three more times. if I can't get it to come back to me I can do a factory reset since I just received this phone yesterday and haven't done much with it. anything I can do here?
This isn't normal behavior. If you can return it.
Assuming you didn't install something stupid it's likely a firmware or hardware issue.
+ 1
Was this a new device? Rooted?
Are you sure that you long pressed the power button and not the Google Assistant button by mistake?
ctkatz said:
my xperia iii just started acting up. I tried to log in to siriusxm and the screen timed out because I was away for a bit. I tried to turn the screen back on when it got stuck in accessibility mode with the screen off and constantly fired the Google assistant. pushing and holding power does nothing except fire off the assistant three more times. if I can't get it to come back to me I can do a factory reset since I just received this phone yesterday and haven't done much with it. anything I can do here?
Click to expand...
Click to collapse
Try pushing and holding power + vol up until it vibrates it'll force restart the device.
1. bought via swappa, listed as mint.
2. unrooted
3. it was the power button. it's below the volume rocker, first button on the side. the assistant is the second (and smaller) button on the side.
4. eventually the phone unfucked itself. I did nothing but wait. this actually happened a second time later on except this time the screen displayed my wallpaper at least. I rebooted as soon as I had control and so far so good. I will try power + vol up next time. btw I'm guessing it may have been a software issue. I was moving from a note 8 that had a bixby specific app that got transferred and activated. however a similar thing happened to me with a galaxy tab 4 (without any kind of software mod) so I don't know. I had to wait for that device to unfuck itself too.
ctkatz said:
1. bought via swappa, listed as mint.
2. unrooted
3. it was the power button. it's below the volume rocker, first button on the side. the assistant is the second (and smaller) button on the side.
4. eventually the phone unfucked itself. I did nothing but wait. this actually happened a second time later on except this time the screen displayed my wallpaper at least. I rebooted as soon as I had control and so far so good. I will try power + vol up next time. btw I'm guessing it may have been a software issue. I was moving from a note 8 that had a bixby specific app that got transferred and activated. however a similar thing happened to me with a galaxy tab 4 (without any kind of software mod) so I don't know. I had to wait for that device to unfuck itself too.
Click to expand...
Click to collapse
Try Safe Mode. It will temporarily disable a lot of user-space configurations that can cause boot loops. It's good for broken launchers, bad widgets, impossible settings, etc.
Take the microSD card out too. Google worked hard to disable expandable storage starting with Android 11. There's the floppy-disk-slow, absolutely useless SAF and nothing else. Performance workarounds from other phones, even if they're as simple as legacy mount options, will cause bootloops.

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