[Q] Smartbook surfer tablet stuck in boot loop - Android Q&A, Help & Troubleshooting

Hello all. I have a Smartbook Surfer 360 mn 10u. It went a bit haywire recently so I reset it using the desktop options. Since then, when I power up, all I get is a blank screen followed by the jelly pad logo and that's how it stays.
I've opened the back and disconnected the battery. I reconnected and let it charge before powering up, but the same thing happens. I've tried connecting it to my laptop with an a-a USB cable but the laptop doesn't install the drivers.
Does anyone have any suggestions as to what else I could try?
I would really appreciate some guidance as this is driving me nuts !!
Many thanks

zaphod_bb said:
Hello all. I have a Smartbook Surfer 360 mn 10u. It went a bit haywire recently so I reset it using the desktop options. Since then, when I power up, all I get is a blank screen followed by the jelly pad logo and that's how it stays.
I've opened the back and disconnected the battery. I reconnected and let it charge before powering up, but the same thing happens. I've tried connecting it to my laptop with an a-a USB cable but the laptop doesn't install the drivers.
Does anyone have any suggestions as to what else I could try?
I would really appreciate some guidance as this is driving me nuts !!
Many thanks
Click to expand...
Click to collapse
power it up and then wait for long hours about 4 or more hours to boot just wait
then if still not working remove the battery and wait 20 seconds after that plug in the charger without the battery then wait for 20 seconds again after that
remove the charger then put your battery in your device and then plug in the charger then power it up

Boot loop problems
cedie said:
power it up and then wait for long hours about 4 or more hours to boot just wait
then if still not working remove the battery and wait 20 seconds after that plug in the charger without the battery then wait for 20 seconds again after that
remove the charger then put your battery in your device and then plug in the charger then power it up
Click to expand...
Click to collapse
Hi Cedie,
Thanks for that. Unfortunately this has not resolved the issue. Is there anything else I could try? As i mentioned, I have tried connecting it to my laptop to see if I can access it from there but. When I plug it in it starts installing the drivers, but then fails.
Is it safe to say it's for the scrapheap or is there anything more drastic I try?
Many thanks

zaphod_bb said:
Hi Cedie,
Thanks for that. Unfortunately this has not resolved the issue. Is there anything else I could try? As i mentioned, I have tried connecting it to my laptop to see if I can access it from there but. When I plug it in it starts installing the drivers, but then fails.
Is it safe to say it's for the scrapheap or is there anything more drastic I try?
Many thanks
Click to expand...
Click to collapse
turn it on for long hours

Related

[Q] galaxy tab wont turn on, no charging indication

My gt wont turn on anymore...i thought it might be the sleep of death but it doesnt seem to recognize it when i plug it to my computer and it doesnt show the charging icon...backlight does not come on...dont know what to do...HELP!!
yang1495 said:
My gt wont turn on anymore...i thought it might be the sleep of death but it doesnt seem to recognize it when i plug it to my computer and it doesnt show the charging icon...backlight does not come on...dont know what to do...HELP!!
Click to expand...
Click to collapse
The Galaxy tab usually can not be charged via USB ports due to too low voltage.
Try plugging your GT into the outlet and charging it.
(and yes no charging status lights are very annoying)
Had the same
I had the same problem about a week ago. We had storm and the power went out. My Tab somehow list voltage and went into deep sleep mode. So in the morning when I went to trun it on, it woulndt and I had to connect it to my PC to make it wake up.
yang1495 said:
My gt wont turn on anymore...i thought it might be the sleep of death but it doesnt seem to recognize it when i plug it to my computer and it doesnt show the charging icon...backlight does not come on...dont know what to do...HELP!!
Click to expand...
Click to collapse
Did you try to hold the power button longer then 10 seconds?
fixed (temporary??)
I was able to get it to work again...i visited the samsung website and it told me to charge it for one hour...and then unplug it and then hold the power for 15 seconds...but the same thing happened again after a couple hours of using...the same process works but i think i might send it in to samsung to fix
Hey, my GT10.1 is also behaving the same way. I am not sure what happened but now no matter which wall charger I use, it will not charge my GT10.1.
Even though it does not show the charging indication on the screen, I let it charge overnight. Now I try to turn it on with holding the power button down for like 30 seconds to 1 minute.. still no luck.
It seems like it has no battery and the charger would not charge.
What do I do now.. is there a way to force it into boot or bootloader or whatever?
Thanks!
Try pushing your thumb on the screen and holding power button for like 10-15 seconds. Happened twice to me and hasn't happened again.
Sent from my GT-P7510 using xda premium
zerglisk said:
Hey, my GT10.1 is also behaving the same way. I am not sure what happened but now no matter which wall charger I use, it will not charge my GT10.1.
Even though it does not show the charging indication on the screen, I let it charge overnight. Now I try to turn it on with holding the power button down for like 30 seconds to 1 minute.. still no luck.
It seems like it has no battery and the charger would not charge.
What do I do now.. is there a way to force it into boot or bootloader or whatever?
Thanks!
Click to expand...
Click to collapse
I also have exactly the same problem. Have you got any solution? I tried all combinations. I heard this problem relates to the firmware???? Really hope it is not the hardware. Been stayed blank for 3 days now. HELP.......
http://forum.xda-developers.com/showthread.php?t=1245798
Sigh, I guess the only solution is to send it to a samsung service center...
I got my UPS labels done, but before doing so, I would like to go back to Bestbuy (where I got my tablet) and see if I can just get a brand new replacement since I bought just about 2 months ago.
*finger crossed*

[Q] P7500 wont boot only adx detection (bricked?)

Hi guys. Is there any fix for my P7500 tab?
It wont turn on, black screen, but can be detected by the computer via apx.I use to flash it via apx or nvflash but I it was locked tablet. Is there any ways to boot it up so i can flash it via odin?
Thank you in advance for the reply.
psychoneo said:
Hi guys. Is there any fix for my P7500 tab?
It wont turn on, black screen, but can be detected by the computer via adx.I use to flash it via adx or nvflash but I it was locked tablet. Is there any ways to boot it up so i can flash it via odin?
Thank you in advance for the reply.
Click to expand...
Click to collapse
So do you mean adb or apx?
Sent from my GT-P7510 using XDA Premium 4 mobile app
...
stinky73 said:
So do you mean adb or apx?
Click to expand...
Click to collapse
Oh sorry. APX i mean. my question above is now edited. Any idea sir? or i should brought it to samsung service center?
Maybe the only thing to try at the moment would be the old battery drain technique... Usual means is to tape down the power button and wait days and days until it is dead, really dead ( shows nothing when connected to computer), then connect to wall charger and reboot and see what you get. This is really the ultimate "hard reset" but same result can be obtained far more quickly by removing the back and disconnecting the battery for a while to remove residual charge... Not as frightening or difficult as it might seem, have done it loads of times for various faults and to replace batteries in several tabs.
Sent from my GT-P7510 using XDA Premium 4 mobile app
onoeowh eye
stinky73 said:
Maybe the only thing to try at the moment would be the old battery drain technique... Usual means is to tape down the power button and wait days and days until it is dead, really dead ( shows nothing when connected to computer), then connect to wall charger and reboot and see what you get. This is really the ultimate "hard reset" but same result can be obtained far more quickly by removing the back and disconnecting the battery for a while to remove residual charge... Not as frightening or difficult as it might seem, have done it loads of times for various faults and to replace batteries in several tabs.
Click to expand...
Click to collapse
thank you sir. Im doing it now. But Im a doing it correctly? i just connected it to the computer for apx mode then after that i tape the power button so that it continuously on and off for apx mode then i disconnected it to the computer or I should leave it stay? i think it will charge if i connected it to the computer.
If you're trying to discharge by taping down power button just leave the tab on it's own not plugged into anything... Plugging into something that charges rather defeats the object of the exercise
Sent from my SGP311 using XDA Premium HD app
Samsung Service Center
Thank you for the help. I think I need to bring it to service center. There's no battery charging icon when I charged it. I dont know if its well drain but I use a laptop cooling fan via OTG to drain it. the fan and the lights from the cooling pad is not functioning anymore so i try to plug the tab to the wall charger and nothing happens.
By the way thank you. :good:
Any luck?
psychoneo said:
Thank you for the help. I think I need to bring it to service center. There's no battery charging icon when I charged it. I dont know if its well drain but I use a laptop cooling fan via OTG to drain it. the fan and the lights from the cooling pad is not functioning anymore so i try to plug the tab to the wall charger and nothing happens.
By the way thank you. :good:
Click to expand...
Click to collapse
I'm facing the same issue now, i have taped my power and volume button for a day... will that work? Did you finally turn on your tablet?
omeshls said:
I'm facing the same issue now, i have taped my power and volume button for a day... will that work? Did you finally turn on your tablet?
Click to expand...
Click to collapse
In some cases it takes more than a day, be patient... Unless you are prepared to remove the back and unplug battery... The aim of the game is to completely power down the tab and remove residual charge in components, the "hardest" reset available.... So, two ways to achieve that is drain battery or disconnect battery... If you drain battery you must be sure it's empty to achieve desired effect then you obviously cannot restart it without charging a bit as the battery is empty, so you connect charger then try to boot, but the tricky bit is being sure the battery is completely drained otherwise you are just wasting your time... That is why battery disconnect is preferable
Sent from my SGP311 using XDA Premium HD app
How to disconnect battery
stinky73 said:
In some cases it takes more than a day, be patient... Unless you are prepared to remove the back and unplug battery... The aim of the game is to completely power down the tab and remove residual charge in components, the "hardest" reset available.... So, two ways to achieve that is drain battery or disconnect battery... If you drain battery you must be sure it's empty to achieve desired effect then you obviously cannot restart it without charging a bit as the battery is empty, so you connect charger then try to boot, but the tricky bit is being sure the battery is completely drained otherwise you are just wasting your time... That is why battery disconnect is preferable
Sent from my SGP311 using XDA Premium HD app
Click to expand...
Click to collapse
How do you disconnect the battery to discharge. I tried the taped power button for five days and it still seen by PC in Device Manager.
datastar said:
How do you disconnect the battery to discharge. I tried the taped power button for five days and it still seen by PC in Device Manager.
Click to expand...
Click to collapse
Suggest you go here http://forum.xda-developers.com/showthread.php?t=2325109 download the manual - then unplug the battery for 10 mins or so to remove any residual power, reconnect and see what happens
Good luck
Edit....I got beat to the post. I would follow the advice above first.
datastar said:
How do you disconnect the battery to discharge. I tried the taped power button for five days and it still seen by PC in Device Manager.
Click to expand...
Click to collapse
Look for some videos on YouTube because it involves removing the back of your tab. So see seeing it done is a great help.
Sent from my GT-P5210 using XDA Premium HD app
Happy camper iFixIt
stinky73 said:
Suggest you go here http://forum.xda-developers.com/showthread.php?t=2325109 download the manual - then unplug the battery for 10 mins or so to remove any residual power, reconnect and see what happens
Good luck
Click to expand...
Click to collapse
Many Thanks to You stinky73
I had to purchase an iFixIt repair kit to get the correct driver to remove the two screws. I disconnected the battery, waited ten minutes and when I reconnected I was SO HAPPY to see the battery charging icon. I charged for a while a fired up the tablet. Everything was the same as if nothing happened. I am so happy because Samsung said they could fix the problem and it would be a flat rate of $150 which I don't have and I would lose everything.
Many thanks
datastar said:
Many Thanks to You stinky73
I had to purchase an iFixIt repair kit to get the correct driver to remove the two screws. I disconnected the battery, waited ten minutes and when I reconnected I was SO HAPPY to see the battery charging icon. I charged for a while a fired up the tablet. Everything was the same as if nothing happened. I am so happy because Samsung said they could fix the problem and it would be a flat rate of $150 which I don't have and I would lose everything.
Many thanks
Click to expand...
Click to collapse
How hard was removing the back? I'm wanting to do some building for my 7510 and will be using it for testing so I'm most likely to brick it at least once or twice.
Hard screw removal
Benzoman said:
How hard was removing the back? I'm wanting to do some building for my 7510 and will be using it for testing so I'm most likely to brick it at least once or twice.
Click to expand...
Click to collapse
It took me longer to remove the screws then anything. I stripped them and will need to replace them. I tried a regular screwdriver before the tri-wing screw driver and paid dearly in time. Once the two screws were removed, use a plastic pry tool starting on the bottom where the screws are because once the bottom and sides are pried lose, the top will slide over the extended audio jack.
1.5 hours to remove stripped screws
10 minutes to pry open
1 minute to disconnect battery (did not remove battery or three data cables on top of battery)
10 minutes wait for discharge
3 minutes to re-connect battery cable (it slides forward and snap down)
2 minutes to replace case
datastar said:
Many Thanks to You stinky73
I had to purchase an iFixIt repair kit to get the correct driver to remove the two screws. I disconnected the battery, waited ten minutes and when I reconnected I was SO HAPPY to see the battery charging icon. I charged for a while a fired up the tablet. Everything was the same as if nothing happened. I am so happy because Samsung said they could fix the problem and it would be a flat rate of $150 which I don't have and I would lose everything.
Many thanks
Click to expand...
Click to collapse
Happy for you, it usually works!! :good:
stinky73 said:
Happy for you, it usually works!! :good:
Click to expand...
Click to collapse
Forgive the gravedigging, but I am unable to find anything regarding my situation, and the original poster has a problem that is similar to mine (my thread is http://forum.xda-developers.com/showthread.php?p=52931715 ). I hope someone is able to give me a hand here!
I am wondering, it has been over 15 minutes since I disconnected the battery completely, but connecting the P7500 to my laptop still shows an APX device being connected. Could there be some hardware issue preventing the device from being fully discharged?
Thanks in advance for any help!
Still no joy with waking the tablet up
Lightside said:
Forgive the gravedigging, but I am unable to find anything regarding my situation, and the original poster has a problem that is similar to mine (my thread is http://forum.xda-developers.com/showthread.php?p=52931715 ). I hope someone is able to give me a hand here!
I am wondering, it has been over 15 minutes since I disconnected the battery completely, but connecting the P7500 to my laptop still shows an APX device being connected. Could there be some hardware issue preventing the device from being fully discharged?
Thanks in advance for any help!
Click to expand...
Click to collapse
I've got the same issue as Lightside and the original poster. Mine is a GT-P7500, which had CM10 nightly ROM with CWM recovery. I sold it on eBay, but before selling, I wiped the tablet and got it back to the Clockworkmod main screen. I turned it off completely and shipped it to the buyer, ready for it to be registered by the new user.
The buyer received the tablet and from the e-mails I received from him in the first couple of days, all was going well. Then, a couple of days later, he sent me an e-mail saying that the screen shows the android lying on its back with "Odin download" mode showing. A day later, he sends me a messaging saying that he can't turn the tablet on at all. The guy who bought it is an old man and didn't know much about fixing the issue. I asked him whether he powered the tablet off while still plugged in to the wall charger and he confirmed that he did. I asked him to return it to me and I can try and fix it, so now, I have the tablet back and it won't turn on. Here's what is happening:
1. I drained the battery using the cellotape method
2. Installed the NVflash drivers
3. Waited for the battery to drain (almost 9 days and the LED flash stopped blinking, so assumed it was completely drained)
4. Plugged it in to the PC and it immediately showed up again as a device under the USB controllers within Device Manager
5. I then unplugged the battery by opening the back of the tab, left it for 15 mins, then tried the wall charger again, but nothing. No charging icon on the screen.
When I try to press the power button, I can see the LED light up, but the screen is still blank.
Could this be a hardware issue and if so, what do you think could have caused it?
Could really do with some help here, folks! I don't want to have to give the buyer a refund because technically, he got it when it was in working condition and he probably did something to screw it up, but since he's an old man, I thought I'd try and help him, if I can.
same to me
someshj1577 said:
I've got the same issue as Lightside and the original poster. Mine is a GT-P7500, which had CM10 nightly ROM with CWM recovery. I sold it on eBay, but before selling, I wiped the tablet and got it back to the Clockworkmod main screen. I turned it off completely and shipped it to the buyer, ready for it to be registered by the new user.
The buyer received the tablet and from the e-mails I received from him in the first couple of days, all was going well. Then, a couple of days later, he sent me an e-mail saying that the screen shows the android lying on its back with "Odin download" mode showing. A day later, he sends me a messaging saying that he can't turn the tablet on at all. The guy who bought it is an old man and didn't know much about fixing the issue. I asked him whether he powered the tablet off while still plugged in to the wall charger and he confirmed that he did. I asked him to return it to me and I can try and fix it, so now, I have the tablet back and it won't turn on. Here's what is happening:
1. I drained the battery using the cellotape method
2. Installed the NVflash drivers
3. Waited for the battery to drain (almost 9 days and the LED flash stopped blinking, so assumed it was completely drained)
4. Plugged it in to the PC and it immediately showed up again as a device under the USB controllers within Device Manager
5. I then unplugged the battery by opening the back of the tab, left it for 15 mins, then tried the wall charger again, but nothing. No charging icon on the screen.
When I try to press the power button, I can see the LED light up, but the screen is still blank.
Could this be a hardware issue and if so, what do you think could have caused it?
Could really do with some help here, folks! I don't want to have to give the buyer a refund because technically, he got it when it was in working condition and he probably did something to screw it up, but since he's an old man, I thought I'd try and help him, if I can.
Click to expand...
Click to collapse
i have a GT-7500 ,i used the original firmeware,it's the same issue,drain battery method not working,somebody help?

Cycles between on and off when charging

Hi Guys
Hopefully someone can help. took my phone out of my pocket this morning to find it off. Thought the battery died but when I plugged the charger in and it just starts up till the Sony logo (and red led) then crashes, continuously. It hasn't stopped doing that. Tried plugging it into the pc to run Flashtool but it doesn't have time to recognise the device before it shuts down again. Reset button, soft reset and Hard reset have not worked.
Please help someone, need a guide or instructions here.
Have you tried plugging in your phone to your charger and wait an hour ?
damian01211 said:
Have you tried plugging in your phone to your charger and wait an hour ?
Click to expand...
Click to collapse
Just did that, while I was grinding at the gym.
Still no luck.
On and off on and off still doing the same thing.

Redmi Note 2 Prime - Potentially hard bricked

Hey,
I'm in the process of using SP Flash Tools / scatter files to try to recover my phone from what I think is a soft brick. My problem is this:
I can't power on the phone, enter recovery or fastboot. When I connect it to a PC via USB cable, it connects and disconnects every 20 seconds.
I've tried different cables, different PCs and different USB slots on each PC.
I've tried connecting with the battery in and out; no change.
I've tried removing SD and SIM card; no change.
When I'm going through the process of SP Flash Tools, it recognises the phone and starts downloading the scatter file to the phone (once the PC detects it) but after 15 to 20 seconds, it fails, because it disconnects form the PC.
Any thoughts on how to solve the connect/disconnect issue?
Cheers,
Chris
Try to charge the battery up as much as you can. Maybe you don't have enough juice to keep it on.
Thing is, it was on about 80 percent when this happened (using my phone then all of a sudden it froze / turned off) and it's been unable to boot since. I'll charge it for a few hours and retry.
dundy2456 said:
Thing is, it was on about 80 percent when this happened (using my phone then all of a sudden it froze / turned off) and it's been unable to boot since. I'll charge it for a few hours and retry.
Click to expand...
Click to collapse
Well, that sounds like an emmc fail. I had a similar thing with my Nexus 7, only a motherboard swtich solved it.
Xmister said:
Well, that sounds like an emmc fail. I had a similar thing with my Nexus 7, only a motherboard swtich solved it.
Click to expand...
Click to collapse
Does that mean it's a hardware issue? How sure are you that that could be the cause?
When I plug the phone in to charge, the LED lights up red for about 1 to 2 minutes, then turns off. No change with regards to power button not working etc.
Is this indicative of something else?
Cheers
Hey,
I'm afraid I also faced a sudden hard brick today
Did you find any solution? How did you proceed?
Greetz

Umdigi F1 Crashed and now won't turn on.

Hi i purchased the phone in January the phone has been working fine no problems at all until last night. I was playing football manager which i imagine is quite a heavy game to play but something i do regularly and have no issue usually. i got a text so i switched to whatsapp and the phone crashed, so i did a hard reset holding the power button down and it booted backup but then crashed again immediate.
tired to do the hard reset again but it just went to a black screen and haven't been able to turn it back on again since.
so basically the phone is non responsive to anything i'm not getting a charging sign or any sort of sign the phone is working no vibrations sound nothing. the battery was on about 80% before it went of so pretty confident that's not dead.
things i've tried so far:
Hard reset holding down the power button
boot select holding down the power button and volume down button.
I've been trying to connect it to my laptop now this is a slight positive but where i've come up stuck, the laptop makes the sound as if its been connected then 5 seconds later it will disconnect then reconnect disconnect and so on.
I've changed the power setting for usb ports no change, i've tried holding down the power button on the phone as to reset it incase it stuck in boot mode or something but no change.
My next step is to take the back of the phone and remove the battery for 30 seconds or so. but with the phone still being under warranty i'm a
bit reluctant to do that plus i'm pretty confident its a software issue.
Update: after deciding to open it up i've disconnected the batter and the screen plugged it in and still getting the same connection/disconnection issue. it will connect then disconnect within 5 seconds max thne connect and disconnect. thought disconnection the battery may do the trick as i haven't tried to flash it or anything like that just gone wrong on it's own. I've now voided my warrenty but want to get this sorted anyone got any idea as to what could be causing the issue?
Thank you for taking the time to read it all and suggestions are appreciate thank you
Flash firmware
You can try to flash stock firmware with SP Flash Tool. Everything you shuld need is on their website.
czM1K3 said:
You can try to flash stock firmware with SP Flash Tool. Everything you shuld need is on their website.
Click to expand...
Click to collapse
Thanks for replying, that's what I've been trying to do but the phone won't stay connected to a pc. I connect to the pc and it will disconnect within 5 seconds then reconnect disconnect just constantly doing that. I thought Maybe if I unplug the battery it may get it out of that loop but even with the battery disconnected as soon I connect it to usb it still does the same loop. It hasn't got any lights or vibrations, to look at the phone it's non responsive thee only response I can get it the computer connecting and disconnecting constantly.
idontknow0112 said:
Thanks for replying, that's what I've been trying to do but the phone won't stay connected to a pc. I connect to the pc and it will disconnect within 5 seconds then reconnect disconnect just constantly doing that. I thought Maybe if I unplug the battery it may get it out of that loop but even with the battery disconnected as soon I connect it to usb it still does the same loop. It hasn't got any lights or vibrations, to look at the phone it's non responsive thee only response I can get it the computer connecting and disconnecting constantly.
Click to expand...
Click to collapse
That mean that, your phone is waiting for flash and when it don't get it it just restart and do the same think. It happended to me when i flashed wrong twrp. Just select firmware in sp-flash tool and click download. Than plug your phone into your pc and wait for next restart. If nothing happens you will have to download mediatek drivers.
(My english is really bad, i really sorry) Hello good evening. Excuse me, did you find any solution? Did you request a guarantee from UMIDIGI? What happens is that I was charging the phone and started watching YouTube, in an instant the phone went off and did not want to turn on definitively. It does not respond to my PC or the charger.
I clarify that the entry is good, I had 40% and I set about the task of looking for more problems of this style and I found two similar to mine, and yours would be the third problem that I see of this nature. Should I contact support and ask for a guarantee? I don't know what to do. Thanks.

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