Hello everyone!
Today I just received a brand new Moto E in the mail to replace my old tiny starter smartphone. Almost instantaneously after I began to use it, I noticed a small problem. Whenever I press on the screen, even only with a small bit of force, I notice some gentle ripples coming from both the left and right sides of the screen. If I barely tap the screen, it doesn't happen, but I have to press unusually light for it not to occur. Also, it's really only noticeable on dark colors.
I am on Straight Talk, and I bought the phone off eBay. The seller doesn't offer returns, and the Straight Talk warranty is a total joke. Even trying to call to ask Straight Talk about it wouldn't be worth it.
I guess what I am really asking is, is this normal for the Moto E? I know I read somewhere that gorilla glass flexes more than regular screens, opening the way for slight rippling.
Also, what would y'all do if this happened with your handset?
TikPandora said:
Hello everyone!
Today I just received a brand new Moto E in the mail to replace my old tiny starter smartphone. Almost instantaneously after I began to use it, I noticed a small problem. Whenever I press on the screen, even only with a small bit of force, I notice some gentle ripples coming from both the left and right sides of the screen. If I barely tap the screen, it doesn't happen, but I have to press unusually light for it not to occur. Also, it's really only noticeable on dark colors.
I am on Straight Talk, and I bought the phone off eBay. The seller doesn't offer returns, and the Straight Talk warranty is a total joke. Even trying to call to ask Straight Talk about it wouldn't be worth it.
I guess what I am really asking is, is this normal for the Moto E? I know I read somewhere that gorilla glass flexes more than regular screens, opening the way for slight rippling.
Also, what would y'all do if this happened with your handset?
Click to expand...
Click to collapse
No, maybe your phone has something wrong with touch, unfortunately... I have already get press the screen and nothing like what you described had happen. Try to search videos about the resistance from Gorilla Glass in Moto E, or try another one in a Motorola Store in one Shopping, this way you could see for yourself. :good:
Related
Hey,
I have an ATT tilt 2, running an Energy rom. It worked great till 3 days ago, when I noticed a "light" spot on the screen (about 50mm in diameter) , like something had scratched some film away.
I disregarded it as just that, a scratch, but the next day the screen was completely unresponsive. If I press on the spot, it "fills" with a darker color, I am guessing this is the digitizer pressing into the LCD screen, the screen then becomes responsive for a few seconds (Just long enough for me to reset my alarms!), but not always.
I have ready through these forums and online, and it sounds like I damaged something, digitizer or LCD, but I am not sure which I need to replace.
Also, I have read that replacing just one or the other can be problematic as they need to be aligned just so and with no particles in between, but I cannot find any Digitizer+LCD assemblies online for Tilt2...
So I guess what I am looking for is:
Based on above, do I need just Digitizer or LCD or Both?
Can you point me in the direction of a good vendor? The ones I have found are either selling just tmobile or generic replacements (which if I understand are incompatible with the att version cause of camera placement?) or are very unclear which version they are selling and do not clarify it in emails...
Thanks XDA Forums, keep up the good work!
gryswynd said:
Hey,
I have an ATT tilt 2, running an Energy rom. It worked great till 3 days ago, when I noticed a "light" spot on the screen (about 50mm in diameter) , like something had scratched some film away.
I disregarded it as just that, a scratch, but the next day the screen was completely unresponsive. If I press on the spot, it "fills" with a darker color, I am guessing this is the digitizer pressing into the LCD screen, the screen then becomes responsive for a few seconds (Just long enough for me to reset my alarms!), but not always.
I have ready through these forums and online, and it sounds like I damaged something, digitizer or LCD, but I am not sure which I need to replace.
Also, I have read that replacing just one or the other can be problematic as they need to be aligned just so and with no particles in between, but I cannot find any Digitizer+LCD assemblies online for Tilt2...
So I guess what I am looking for is:
Based on above, do I need just Digitizer or LCD or Both?
Can you point me in the direction of a good vendor? The ones I have found are either selling just tmobile or generic replacements (which if I understand are incompatible with the att version cause of camera placement?) or are very unclear which version they are selling and do not clarify it in emails...
Thanks XDA Forums, keep up the good work!
Click to expand...
Click to collapse
Do You Have A Screen Protector On Your Phone?
@ Doo Doo
Nope, deluded myself into thinking I was careful enough to not need one... that mistake won't happen again ><
gryswynd said:
@ Doo Doo
Nope, deluded myself into thinking I was careful enough to not need one... that mistake won't happen again ><
Click to expand...
Click to collapse
If it's under warranty, do an exchange. That would be the easiest/cheapest option. HTC provides a 15 month warranty normally. Going through your carrier would be a better option, however, as they usually just swap out the headset. If you have no warranty, then just search eBay or Google for the digitizer and LCD. They normally come together. Based on your description of the problem, you'll need both anyhow. Some come with instructions, and some don't. YouTube has a few videos detailing the replacement, though.
I have had a very similar problem on two Tilt 2s now. Looks like the glue leaks out of the side of the plastic over the lcd. Both phones did this on the right side of the screen.
Just in case anyone turns this up in a search like I did and can't swap the phone thru their carrier....
Global Parts Direct sells the ATT versions of these, though the LCD was out of stock at the time of this posting. (I'm too much a newb to post a direct link.)
I just had the same thing happen to me and I was able to swap the phone out with AT&T.
Oddly enough, the bubble wasn't there when I called AT&T but showed up the next day. My screen was unresponsive, called, went through a ton of questions but I had gone through this before with a couple of Fuze phones.
One thing I noticed before this happened which appears to be symptomatic before the phone becomes unresponsive is a large rectangle appears on the phone's LCD. It doesn't obstruct the viewing or anything I have just noticed that it has been on all my phones that have had trouble with the LCD/digitizer.
Has anyone else noticed this?
Hi all, I found a defect on my Lumia 920's unibody casing. the top bezel is somewhat loose and it squeaks when the phone is cold and clicks when the phone is warm. I find it very annoying because I like to grab the phone from the top and bottom. here's a video of what I'm talking about:
http://www.youtube.com/watch?v=Vevk0LIlLPo
I already replaced my phone at my Rogers store... you might want to check yours and replace if necessary. I feel the clicking will get ALOT worse in the summer when the weather is hot.
HTCalltheway said:
Hi all, I found a defect on my Lumia 920's unibody casing. the top bezel is somewhat loose and it squeaks when the phone is cold and clicks when the phone is warm.
Click to expand...
Click to collapse
funny you mentioned this, i only just noticed the exact same thing about a week ago....
I had a similar issue with the unibody also.
It make noises when I press between the power and camera button.
I took the phone back to the Nokia Care and after more than a week I went there to have him back but it had the same issue. So I give it back one more time and I'm still waiting....
faeredia said:
funny you mentioned this, i only just noticed the exact same thing about a week ago....
Click to expand...
Click to collapse
digipix said:
I had a similar issue with the unibody also.
It make noises when I press between the power and camera button.
I took the phone back to the Nokia Care and after more than a week I went there to have him back but it had the same issue. So I give it back one more time and I'm still waiting....
Click to expand...
Click to collapse
do you guys all have the black version? I've heard that apparently different colored unibodies also have different stiffness...
also when did you guys buy your phones? build week?
I'm planning on getting a yellow unibody to switch out my black one.. but first I have to guarantee the yellow shell won't make those noises...
thanks for the replies!
I have a very slight click near the top of the phone (but not constantly) and that's it. I have the white version. I won't bother changing it because until I read this thread I can't say I even noticed it.
I got a black one on launch and its quiet. No creaks, squeaks or clicks.
Sent from my RM-820_nam_att_100 using Board Express
I have this effect at right side at the middle and at the top. Won't bother with replacements until it will be getting worse/other defects will appear.
To me it is a minor thing. Also no warranty that new one won't start to click after time.
If you put it in a protector like one should with a 600 dollar phone you won't ever even notice this issue. Plus other than an annoyance it has no affect on the phones function.
mine too
I have a black hong kong version. There's a creak/squeak at the middle left (no button) side. which is little disappointing to me when it's the most expensive phone I bought and build quality was very well reviewed.
Mine does this if I press in the middle of the bottom half of the back. Strange thing is it doesn't always do it, seems a fairly random issue.
Super Chimp said:
Mine does this if I press in the middle of the bottom half of the back. Strange thing is it doesn't always do it, seems a fairly random issue.
Click to expand...
Click to collapse
my old one does different things in different temperature. In freezing temp it's quiet, in room temp it squeaks, after gaming it clicks.
Solarenemy68 said:
If you put it in a protector like one should with a 600 dollar phone you won't ever even notice this issue. Plus other than an annoyance it has no affect on the phones function.
Click to expand...
Click to collapse
Cases and all other protection equipment are extremely annoying, and pretty stupid, too.
Super Chimp said:
Mine does this if I press in the middle of the bottom half of the back. Strange thing is it doesn't always do it, seems a fairly random issue.
Click to expand...
Click to collapse
You know what they say if it does it only when you press on it?:laugh:
HTCalltheway said:
do you guys all have the black version? I've heard that apparently different colored unibodies also have different stiffness...
also when did you guys buy your phones? build week?
I'm planning on getting a yellow unibody to switch out my black one.. but first I have to guarantee the yellow shell won't make those noises...
thanks for the replies!
Click to expand...
Click to collapse
Hello,
I have the yellow version from November last year and I didn't encountered any problem with my phone; I saw a lot of users that have problems and some strange of them but I haven't.
Regards!
Sent from my Lumia 920 using XDA Windows Phone Premium App
I have a red Lumia 920 and I am on my 4th unit because each previous phone has had creaking issues on the body. Now, these haven't been the only issues I have suffered but the others are irrelevant to this thread. It does annoy me. I cringe whenever I picked up the previous phones because of the creaking it would make. It makes the phone feel cheap, and quite frankly it shouldn't and thankfully Nokia agree.
I have had my current phone for a day now and so far no problems have developed so I am hoping for the best.
mine was fine until I dropped it twice in the same day (within about 10 minutes of each other) once on concrete, then for some reason decided to drop it again and it bounced off 3 different objects, since then you can hear a 'click' if I press down on the top of the phone in the centre near the front.
bit miffed as I have a scuffed corner now on an otherwise mint phone, have had it for a good few months tho so the novelty of how shiny and nice it looks has almost worn off
I have the white one, a friend of mine has the black one and has no issues with creaking/clicking on the case, but then he has had a silicon case for it since the day he had it, maybe that's helped?
Well, I have had the phone for 5 days and the squeaking/clicking appeared yesterday. I realized that a part of the body feels "hollow" inside so I proceed to disassembly the unit.
When I take out the cover noticed that in fact there was empty space between the case and the board. I put in some supplement (I had to try with several ones until I found the piece that let me close the phone with no extra effort or excessive pressure). Once I get it right, put the parts toghether again and the squeaking/clicking was gone. Also it doesn't feel hollow like before.
I think is a problem with the material expanding and contracting under different temperatures and because it doesn't have a true anchor to the sides (it goes in and out very easy, no extra seals on the sides). Pretty nasty thing for a High-End device.
PS: My carrier (where I bought the phone) said that it was "normal" and refused to replace the unit. Normal my ass!
Aside from that I'm very much inlove with the 920 and WP8.
Ren7on said:
Well, I have had the phone for 5 days and the squeaking/clicking appeared yesterday. I realized that a part of the body feels "hollow" inside so I proceed to disassembly the unit.
When I take out the cover noticed that in fact there was empty space between the case and the board. I put in some supplement (I had to try with several ones until I found the piece that let me close the phone with no extra effort or excessive pressure). Once I get it right, put the parts toghether again and the squeaking/clicking was gone. Also it doesn't feel hollow like before.
I think is a problem with the material expanding and contracting under different temperatures and because it doesn't have a true anchor to the sides (it goes in and out very easy, no extra seals on the sides). Pretty nasty thing for a High-End device.
PS: My carrier (where I bought the phone) said that it was "normal" and refused to replace the unit. Normal my ass!
Aside from that I'm very much inlove with the 920 and WP8.
Click to expand...
Click to collapse
I hope your supplement is a material that does not generate static electricity. Otherwise your fix may damage the phone beyond repair. Things like paper, cardboard, plastics like bag material that is not treated, cloth, and many others all generate static when in contact with other non conductors like the inside of the phone body. Just a warning from an RMA tech who has seen ESD damage from bad fixes and the customer stuck with a voided warranty.
Solarenemy68 said:
I hope your supplement is a material that does not generate static electricity. Otherwise your fix may damage the phone beyond repair. Things like paper, cardboard, plastics like bag material that is not treated, cloth, and many others all generate static when in contact with other non conductors like the inside of the phone body. Just a warning from an RMA tech who has seen ESD damage from bad fixes and the customer stuck with a voided warranty.
Click to expand...
Click to collapse
Yeah, it was non-conductive material. I sort of a tech guy so I know a little about that. I used something that I commonly use as aislant and vibration cancelling in my PC mods. But thanks very much for the warning anyway. :good:
Following the case, after keep ranting about that flaw with my carrier (and phone vendor) I'm with my second unit now, also yellow. I noticed that the power/lock button is lower that the volume and camera buttons but its not a problem (it is lower compared with the firt unit, if this one was my first surely I was going to think that this was the original design).
I've been looking like a paranoid squizo for other defects but so far, so good.
Pretty lame for a high-end phone and a WP8 flagship. Even if its just a batch. Still,, I freaking love the OS.
Let me start by saying that i bought this phone only 3 days ago and these are the problems I've found with it.
1. The Second screen back light issue. This is a common problem among many lg v10 users as i have noticed, and i have that same problem too. to the extreme left of the second display it is brighter than the rest but only when it is off. I do not find this very annoying since i do not use the second display for reading my notifications while it is off. i mostly use it when the screen is on
2. In addition to that, the power button/ fingerprint scanner combo is completely garbage, as in the actual clicking. the button seems loose and when i click it, it squeaks. Also, when i run my finger up and down the power button it wobbles and has the same annoying squeak.
3. The charging port is loose. Not so much that the cable could slide out not in that axis, but it moves side to side freely and up and down. this worries me because i think that if i put too much pressure on the cable the port could break somehow.
4. The steel bezels are nice and stuff but the gaps, are uneven at the bottom left, the metal bezel is like bent and you can easily see through it. also at the back when you pop in the cover it seems like it doesn't align with the bezel. but that might just be my ocd lol
This phone in my opinion is great the best phone I've had. but its just that these things are what let me down. This phone is great but they absolutely ruined it with the quality control. note* my batch is from January 15, 2016
U probably just got a bad one. Sometimes, they make it thru the quality control somehow. I would return it until u get the one ur satisfied with.
Sent from my LG-H901 using Tapatalk
youngpettyboi said:
U probably just got a bad one. Sometimes, they make it thru the quality control somehow. I would return it until u get the one ur satisfied with.
Sent from my LG-H901 using Tapatalk
Click to expand...
Click to collapse
Yeah I think I should but I'll wait until the weekend and decide if I should change it.
Probably a good idea. The flaws won't change. I have the lightbleed on the 2nd screen, but I never notice unless it's absolutely pitch black where I am and the screen is off. It doesn't annoy me tho.
Sent from my LG-H901 using Tapatalk
YMartin said:
This phone in my opinion is great the best phone I've had. but its just that these things are what let me down. This phone is great but they absolutely ruined it with the quality control. note* my batch is from January 15, 2016
Click to expand...
Click to collapse
I like the phone, maybe I love it. I have the same problem with the residual light on the left of second screen. (phone batch 26 Oct.2015) But, what I dislike the most:
1. The lack of a LED on the front.
2. The second screen, about my opinion is useless until then a developer create an xposed apk for a flashing light on second screen when I loose a call.
3. The fingerprint sensor is useless too for me.
4. Volume of the speaker is not too loud.
But, I like the size and the shape of the phone. It is a catch eyes everywhere I go. Benchmarks are very good for a Snapdragon 808. The screen is very fluid. And the most, the camera and his software are great; you believe or not I compared in photoshop pictures from an expensive Sony semiprofessional DSLR camera with photos made with my V10 and the overall quality are quite the same. It's the best phone I ever had (and I had a lot of top level androids)
I don't want to change it, even on a G5!
H961 dual SIM, rooted, debloated.
The light bleed is a common issue, but everything else sounds like your phone was assembled incorrectly, you should exchange it
Okay so today I was wondering if I could find any more nit picky problems and noticed that the back cover did not sit flush with the buttons and that if I pushed it down it became flushnot a big issue but it bugs me when I'm turning up the volume or turning on the phone
thisisjason said:
The light bleed is a common issue, but everything else sounds like your phone was assembled incorrectly, you should exchange it
Click to expand...
Click to collapse
Well I exchanged a week ago and now that the time limit to return it is over, it cracked, not from a drop. It just cracked by itself there is a small hair line crack right by the metal rail and if is so annoying I paid good money and I take care of my phones well even if this was made to be tough. It cracked while I was in the car waiting for someone and then out of no where I heard a little pop and I thought nothing about it but after I finished watching the video I noticed it and got so scared I was like"did I drop it" but I did not idk how it managed to break I haven't dropped my phone yet and it just cracked out of nowhere
Just a quick question. Anyone else have an issue with their screen cracking? My P9000 has developed a crack over the led. I didn't drop, knock or bump the phone. I've emailed support for advice. I'll keep this forum posted.
Update got a very prompt response. Two sentences
"Good day!
we are sorry to hear that, but screen will not crack by itself. it may have some physical damage on it."
No details of how to get a repair, that's it! Not the best customer service. I've replied enquiring about service centres, costs etc. and will update the post when I get more info. There are a few posts asking for similar details re. Screen replacement so the info will be useful for the community.
actually it's strange to think that a screen can brake by itself , can you post some pictures?
elephone customer care have already proved it's lower quality service . i don't know where you live but best solution imho is to give the phone to a local cinese phone repair shoop , here in my city there are a couple that repair - fix phones for low money and they also provide spareparts that arrive very quick and at low price thanks to it's black market channel, try to search one
I agree it's very unusual that the screen would break in this way, but I'm really very careful with all my devices and this has never happened before.
If Elephone say that this cannot happen then I'm not going to quibble, I'm more interested in repairing the phone. Sending it back to the seller for repair will be an interesting, long and probably prohibitively expensive process, but I'll make enquiries.
In other news Elephone are still working on a new ROM for the device, I took the opportunity to ask supplementary questions in my email :laugh: so the chatter on the forums about the 19/04 build being the last one can abate for a while.
The crack in question. Doesn't impair functionality and there's are no signs of impact
The only replacement display I found on the Web is this one https://m.aliexpress.com/item/32673463140.html Unfortunately I have no clue if this is an original display and if could place it on my phone by myself
Your phones has physical damage along the bottom side of the metal frame can clearly see where its been scraped. You sure it didn't drop or get dragged along something while face down? Hopefully there's an OEM replacement as its just the glass that seems to be damaged not the LCD
Thanks I wouldn't know how to even begin the repair but it's useful info.
I had a similar small crack appear on mine which had not been dropped I assumed it had been knocked whilst in my pocket, But then today i put my phone in my pocket to drive and collect the kids when i got to the school i had 3 additional cracks I assume its something to do with the size of the screen and it not flexing.
The new cracks now make it pretty tough to use the phone as they are affecting the touch functions, once i can unlock it i will take some photos to post.
Banathe said:
I had a similar small crack appear on mine which had not been dropped I assumed it had been knocked whilst in my pocket, But then today i put my phone in my pocket to drive and collect the kids when i got to the school i had 3 additional cracks I assume its something to do with the size of the screen and it not flexing.
The new cracks now make it pretty tough to use the phone as they are affecting the touch functions, once i can unlock it i will take some photos to post.
Click to expand...
Click to collapse
Thank you. I'd almost convinced myself that I must have knocked the phone.
Events have taken a new turn. The left hand side of the screen now creaks and pops when you press on it. If I press sufficiently hard enough it stops creaking and popping, almost as if it is correctly seated again only to literally and audibly pop out again 5 minutes later.
I will post a video later, and will be contacting elephone with evidence that there is a design flaw with the device. I'll keep this forum updated on my progress.
thats weird thats where my spontaneous crack started images attached, the bottom one is under the glass but i think was the cause of the left side one.
Adding images as attachments as well given the URLS don't seam to be showing correctly.
Mine also has a minor crack on the screen, it's in a case and has not been dropped. There is no damage to the frame at all, I'm guessing it's from being in my pocket. The phone obviously isn't as strong as mainstream manufacturers. My crack is very faint in the top right corner and you really have to look at it in a certain light to see it.
If it gets worse, I'll buy a new phone (One Plus 3) and not look at this device again
Sent from my P9000 using Tapatalk
Mine broke in my front pocket without impact. It was the aluminium frame that was bending and must have cracked under the stress. In hindsight I should have started putting the phone in my pocket the other way around. Ha ha!
YorkshiresSnipper said:
Mine broke in my front pocket without impact. It was the aluminium frame that was bending and must have cracked under the stress. In hindsight I should have started putting the phone in my pocket the other way around. Ha ha!
Click to expand...
Click to collapse
I note the replacement screens have come down in price I may have to have a go at a repair.
Sent from my Z2 Plus using Tapatalk
Hi I have recently purchased the Xiaomi Pocophone F1 I got it basically for the price and the brilliant specs.
I knew about screen bleeding reports with these phones so when I got my phone yesterday I intentionally went looking for it and unfortunately found it just at the bottom edge of the phone I can see it when I long press my phone to turn off when the screen is a grey black colour I knew to do this as someone on the XDA forums suggested it.
Should I really be all that worried about this will it get worse one guy on you tube says it is always likely with LCD displays and lots of people are reporting it so it is quite wide spread with this phone so if I get a replacement chances are the replacement will have it also unless they physically inspect it before they send it to me I mentioned it to my sister and pointed it out and she said she really couldn't see much just a little bit lighter at the bottom.
So am I worrying about nothing or should I get a replacement/refund.
Lastly not really related but I would like to know guys opinions on LCD Vs amoled not quality but just purely for your eyes I have had amoled HTC ONE M8 for two years but just been using this Pocophone for a couple of days and it seems to hurt my eyes a bit I do wear glasses.
I took a chance with this phone and ordered from Hong Kong from EGlobal and trying to get hold of them is a nightmare I have told them about the bleeding screen issue but they still haven't got in touch what am I supposed to do if they keep ignoring me cause I don't think they have a phone number you just raised your query through a ticket then wait on them to get back to you in there own good time I think this is a nice phone but between the bleeding screen issue and it hurting my eyes I think I just prefer a refund it may just be the change from my HTC to this phone maybe my eyes need to adjust but this phone really hurts my eyes especially the right one any advice appreciated thanks.