[Q] Sleep of death (won't turn on)? - Xperia Z2 Tablet Q&A, Help & Troubleshooting

Anyone getting the sleep of death on their XTZ2? I'm running completely stock (not even rooted) on 23.0.1.A.4.30 and just experienced the unit not turning on at all until I do power + up volume.
Upon returning to life, the battery was 90%, so it wasn't battery.
Had a bit of a panic attack until I googled the solution (power + up) but this is the first time its happened to my unit, could it be related to the recent upgrade to 23.0.1.A.4.30? Anyone else seen this?

Mine lasted a day and a half after the 23.0.1.A.4.30 update and then became very erratic and kept forgetting wifi login info.
Did a restart and certainly got a sleep of death OK.
Would not switch on at all.
No power + vol up or attempt at repair via PC Companion made any difference to it.
Since gone back to Sony for repair, that was weeks ago, who knows if /when they will return it.

I had the same problem with mine as well I have the 561 the Verizon model. I have received a replacement but have not been able to get it to turn on either. It shows no signs off life at all not even when connected to power AC or PC. My old one would blink red and go dead when connected to a PC but this one doesn't even do that. I haven't had time to call for another replacement yet but really two defective devices in a row the second one didn't turn once.

Finally got mine back from Sony repair agent.
Worked fine for 3 days, then failed to power on again as per original fault.
Once again returned it for repair.
Think I'll give up and buy an iPad instead - at least they seem to be reliable and consistent.

This just happened to my tablet this morning. Tried all options under the sun but can't get it to boot.
I can't even do a factory reset and I don't particularly want to return it under warranty.... :'(

Mine is an xperia z2 tablet sgp561 (USA Verizon) build 17.1.D.0.437, stock 4.4.2. This issue happened to me 5 days ago after I powered off the tablet, it won't turn on again. Battery charge was ~70% at the time. Plugging it with factory Sony usb charger won't do anything, charging status LED remained Off, power button unresponsive. I let the tablet sit for 2 days without charging cable connected hoping the battery will drain completely by itself and the buggy firmware will restart executing at its base address getting out of the bug. Then I connected the crap to a fully charged 15000mah Anker power pack and alas, the charging status LED glowed red and after ~5 more minutes the LCD screen turned On for ~5 seconds showing a big battery icon at the center of the screen indicating 0% charge. Waited about 1 more hour and the charging status LED turned amber. This time I did the "power button + volume up" ritual holding both buttons for 10 sec+, expecting 3 vibrations but didn't feel any. At this point the tablet is still powered off. Because LED = amber, thinking battery must be at least 10% charged by now, just pressed the power button for ~2 sec and surprisingly the normal power On vibration came followed by Sony logo on LCD screen and the rest is normalcy.
From what I can remember, the recent change I made before this problem happened was turning Stamina to On in the battery settings (factory default is Off). I reset all settings back to factory defaults and so far so good.

Finally got mine back from Sony repair agent after about 3 week wait.
Seems to work OK now, fingers crossed it will keep working this time.
The note that came with the return indicated that they replaced the mainboard and battery, which is a better solution than their first attempt which was just to reflash the software.

wooly1 said:
Mine lasted a day and a half after the 23.0.1.A.4.30 update and then became very erratic and kept forgetting wifi login info.
Did a restart and certainly got a sleep of death OK.
Would not switch on at all.
No power + vol up or attempt at repair via PC Companion made any difference to it.
Since gone back to Sony for repair, that was weeks ago, who knows if /when they will return it.
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Click to collapse
Dude same thing, WTF is going on, I tried plugging it into charger, nothing. And once I got the msg of red colour battery icon and then I plugged it in. then it started charging and I was happy so I turned it on the it wasn't charging,
Please update me what happened and what they are saying cause I am about to send mine to get it fixed.
Edit: seems that by replacing the battery and mainboard has actually fixed the issue? Guess it's time to send it back to them, Gosh

c64rbr said:
Mine is an xperia z2 tablet sgp561 (USA Verizon) build 17.1.D.0.437, stock 4.4.2. This issue happened to me 5 days ago after I powered off the tablet, it won't turn on again. Battery charge was ~70% at the time. Plugging it with factory Sony usb charger won't do anything, charging status LED remained Off, power button unresponsive. I let the tablet sit for 2 days without charging cable connected hoping the battery will drain completely by itself and the buggy firmware will restart executing at its base address getting out of the bug. Then I connected the crap to a fully charged 15000mah Anker power pack and alas, the charging status LED glowed red and after ~5 more minutes the LCD screen turned On for ~5 seconds showing a big battery icon at the center of the screen indicating 0% charge. Waited about 1 more hour and the charging status LED turned amber. This time I did the "power button + volume up" ritual holding both buttons for 10 sec+, expecting 3 vibrations but didn't feel any. At this point the tablet is still powered off. Because LED = amber, thinking battery must be at least 10% charged by now, just pressed the power button for ~2 sec and surprisingly the normal power On vibration came followed by Sony logo on LCD screen and the rest is normalcy.
From what I can remember, the recent change I made before this problem happened was turning Stamina to On in the battery settings (factory default is Off). I reset all settings back to factory defaults and so far so good.
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Click to collapse
Did this method work for you? Plus did you come across like it was charging but it wasn't really charging,(like it showed the low battery stat with orange/red colour LED notification but suddenly it vanishes) then it's not responding at all.??

I had this issue 2 times with months in between , no response from power+vol up , no lights when charging , no response from pressing on the red button behind the flaps.
The last time it happened i tried putting it on the charger for a whole day with no result, then decided to let it rest a few days first , since someone had the same issue and it magically came back to life when he got back from a vacation.
So i try to turn it on 2 days later and the tablet to my surprise responds again with blinking red LED, recharching afterwards did the trick and worked again since
In my case i was running CM11 at the time, both times it happened after an update which required a reboot while, still mistified about the cause and the fix , i presume it solved itself by letting the battery drain.
Since then i reverted to stock rom just to be save but havent had it happen since, this also seems to have fixed some touchscreen problems i was having at times.
Hope this helps.

Bloody hell, I've just ordered mine today!

Don't stress. Mine got repaired. if it goes tits up that's what warranty is for

What did Fonebiz indicate was wrong with your Z2.?
They replaced the motherboard in mine.

Exactly the same, works fine now

This just happened to me today. So seems like overall suggestion is to try and let it discharge. The try to start it back up and charge it then. Just want to make sure that's the only potential solution now?

No! Leave it powered off, put in on a known good charger for at least 12 hrs. Don't touch it in that time.
If it does not come alive after that, send it in for repair.

ok..let me try that. I originally tried that and nothing occurred. However, I just found the OEM charger and usb cable and will try that. Unfortunately it's a Verizon version so sending it in will not be covered by Sony warranty. Per the Customer Service that I called.

ok..tried another charger and the red light came on, but it's been over 12 hours and still no go. I did notice that the red light was no longer on (from overnight charging). I left it unplugged for a bit and reconnected. The red light came back on but still no response. Sounds like i'll need to send in?

Looks like it.

Had the same problem on tuesday. Impossible to switch on, no light, none effect with charger, none effect when connected to PC/MAC etc...
After 4 days without charging my Z2, it came back to life, showing only a big red battery icon when pushing some seconds on the power button. Connected to a charger the red led indicator glowed ! (red battery icon is totally different with the original icon when tablet is charging in power off mode)
After a full battery charge with OEM charger and after a normal power on, my Z2 is now perfectly functionnal.

Related

[Q] Power light going *blink* *blink* *LongPause* (Archos 101)

I'm at a bit of a loss here..
Instead of powering on, the battery light goes *blink* *blink* *LongPause* ..
I have a (3 day old) Archos 101 and updated to the most recent software when it I first powered up the device. I probably drained my battery yesterday when I put it in the night stand drawer while Aldiko was trying to import a fresh ePub file..
When I turned it on this morning, it blinked once and stopped. When I plugged in the charger (figuring the battery was drained) the "blink blink longpause" started. Long pressing the power button stops the blinking. If the power is connected, the power light burns, so I figure its charging. If its not on power, the power light doesnt burn. I tried the "Hold + while powering up" to boot into recovery but that doesnt change anything.
The Archos FAQ said something about charging the battery, but its been charging for about 9 hours now and the device still wont turn on.. (Green light still burns continuously while charging, not when disconnected) My XDA forums search didnt turn up any results..
Anyone got a clue what this means, what I can do or whatever? Tnx
Maybe the screen froze. Try resetting it by holding down the power button for ten seconds or so. If you're charging it at the same time, it should boot right back up after the reset is complete.
Sent from my A32
Yes, I tried that :/ That's what I meant by long pressing the power button. It changes the blinking pattern to just the burning power led..
Thanks for the tip though!
Sent from my HTC Magic using XDA App
Give it another shot. Disconnect the plug. Hold down the power button for a little over 10 seconds. I would do like 15 in my head. Wait a few seconds after that and press the power button quickly once. If you get the steady green light just wait. Dont keep pressing it. You should eventually see the Archos splashscreen. I have had this happen on several occassions when the system has been idle for a while with the screen off. Hope it works.
Ok; I did that.
Except that when I push the power button that last time to have it boot up; the power light just flashes once. I didnt touch it to be sure and it doesnt start.
When I plugged in the power supply after that, the *blink blink longpause* resumed.
When I hold down the power btn now, it reverts to continuous burning green power led.
Its been charging for more than 24 hours now.
This sounds like what happened to mine. it happened after about 3 days, too. I finally got my replacement the Tuesday before Christmas.
If you get it powered up, get your stuff off & clean up your personal info (something I wasn't able to do.
From my post on AchosFans Forum:
For several days my Archos wouldn't take a charge. I didn't think anything about it the first day...stuff happens. After using it the next time, not really thinking there was a problem I plugged it in (and of course it turned itself on again). So this morning it only had 8%. I messed around a few minutes before work resetting it & such - checked setting>about>battery stats and it said "charging" and 0% battery. When I came home this evening it still said "charging" & 0% battery. It then shut down (with a not-normal screen flicker) the first time I unplugged it (hoping to cycle it or get lucky) and it is now a brick. When I plug it in now the charging light did a fast-double-blink and it it remained dead.
I called Archos & they told me to send it back. She didn't ask for much info before telling me to send it, which I took to mean that it is a known issue.
Same happened to me
The same has happened to me after the archos 101 drained its battery fully. I think the firmware has a flaw where it lets the archos drain its battery too far. In that state, hooking it up to the charger wont make it start charging all the time.
I had the blink-blink-blink problem also, even after it had been on the charger for hours. Finally it started working (and charging! )again after lots of 15-second Powerbutton presses, some in combination with Volume Up or Volume Down, and some with and some without the charger connected. Suddenly it turned on (showing 0% charge in the Settings, Information panel indicating it had fully drained and hadn't been charging in the previous hours) . I advice you to keep trying pressing the Power button 15 seconds with the charger connected, and experiment with pressing it in combination with the volume button, followed by a short Power press to boor the Archos.
In the mean time (till a new firmware comes), i make a habit of not fully draining the Archos (i will install Tasker to let it shutdown at 10%) , and checking if the green led comes on after plugging in the charger. Only when the green led is on, it's really charging. And it should start blinking after a few hours to indicate its full.
My wife has a chinese android iPad clone (a Flytouch II) and guess what? It's also picky at charging and turning on.
The Gravity reply had me scared (tnx though) but I'm glad to report that pwhooftman's post helped!
I plugged it in, put a movie on and started trying to reset/start it. It happened reasonably quickly after that.. I pressed the power button while it was off power, the power led flashed once as before. I plugged in the power. The green light lighted up. I pushed the power and + for 15 seconds, and pressed the power button once shortly. Unlike the other times, the blinking pattern didnt start and the green light kept burning. Hopeful, I put it down and waited - as the FAQ said it would start when it d charged more. Finally after a while, I pressed the power button and it booted. Not exactly exact science, but Im just happy that it works again :/
I guess the "blink blink longpause" means something like "I know I've got power but I cant seem to load my battery" - Archos should have this info in their manuals.
Thanks guys
G3n said:
The Gravity reply had me scared (tnx though) but I'm glad to report that pwhooftman's post helped!
Thanks guys
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Click to collapse
Nice to know I can scare people...and it isn't Halloween!
I tried everything I could think of to get it to take a charge, with no luck. The problem I had with mine was the times it wouldn't take a charge BEFORE I had drained it - that is why it got drained in the first place.
I hope it was only mine!
He s at it again. Drained to 3% and now it wont charge anymore. *sigh*
except he wont even do the blinking anymore now.
Seems to be a fairly common issue with these tablets :/
Same thing was happening to me too. Dunno if this will work for people, but here is how I fixed mine.
Hold your finger on the power button for 10 seconds while the blinky light is on. This should stop the light completely.
Then plug the charger in. This gave me a continuous light rather than a blinky light. Leave it like that for a couple of hours and then try powering it on again.
Hope this works for others.
Had this happen to me once so far. Seems to have to do with it going into a sleep state or something. If I leave it for long and the screen turns off. Sometimes it won't come back up without first holding down the power to shut it down (even though I can't see anything on the screen) and then waiting to boot back up. I had to plug it in, get the steady light and then power on and it worked.
OK, I know this sounds weird...
But what's the temperature of the A101 like?
I had an identical problem a short while ago, and a forum post suggested that the tablet could be too cold. I thought it was a total shot in the dark, but I wrapped the Archos in a quilt for a few minutes, and amazingly enough, it popped back into life with the charger plugged in, and has been pretty fine since then.
To be fair, it could be one of three things: (i) temperature is the issue, (ii) coincidence, (iii) a bad connection in the pins/socket of the adapter input on the Archos 101 which just needs 'jiggling.'
I have also noticed that if I charge the Archos while it is in standby, I never get more than 92-94% battery. If I shut it down, plug in, then shut it down again when it restarts on power supply insertion, I can usually get 98% battery, at the least, sometimes 100% battery.
I agree, we shouldn't have 'quirky' devices, or have to wait for firmware to fix them, but other device makers have had similar problems in the past with battery reporting, until appropriate firmware fixes.
it happened to me last night frustrated the heck out of me couldn't get it to turn on no matter what i did, so i took it back to pc world and the guy said
"what would you like to do, out of curiosity do you like it?" I replied no and he said "then ill refund you"
i then paid the extra on a galaxy tab and not looking back the archos was a complete pile of sh!te! I almost cried when i turned it on and spent the next two months convincing myself i actually liked it.
its woefully made, cheap and tacky, screen is pathetic and the memory appalling.
i know its cheaper than tab and iphone but for 270 it should still be fit for purpose and this is not it's the worst gadget ive ever owned by a long long shot, i didn't even show it off at work because i was so embarrassed at how bad it was.
G3n said:
He s at it again. Drained to 3% and now it wont charge anymore. *sigh*
except he wont even do the blinking anymore now.
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Click to collapse
So, how did the story end?!? Did it survive?
Ok...
I kid you not, i've tried warming the archos up with a hot water bottle for several seconds and that did the trick appearently...
Had the same problem.
TheTen said:
OK, I know this sounds weird...
But what's the temperature of the A101 like?
I had an identical problem a short while ago, and a forum post suggested that the tablet could be too cold. I thought it was a total shot in the dark, but I wrapped the Archos in a quilt for a few minutes, and amazingly enough, it popped back into life with the charger plugged in, and has been pretty fine since then.
To be fair, it could be one of three things: (i) temperature is the issue, (ii) coincidence, (iii) a bad connection in the pins/socket of the adapter input on the Archos 101 which just needs 'jiggling.'
I have also noticed that if I charge the Archos while it is in standby, I never get more than 92-94% battery. If I shut it down, plug in, then shut it down again when it restarts on power supply insertion, I can usually get 98% battery, at the least, sometimes 100% battery.
I agree, we shouldn't have 'quirky' devices, or have to wait for firmware to fix them, but other device makers have had similar problems in the past with battery reporting, until appropriate firmware fixes.
Click to expand...
Click to collapse
G3n said:
I'm at a bit of a loss here..
Instead of powering on, the battery light goes *blink* *blink* *LongPause* ..
I have a (3 day old) Archos 101 and updated to the most recent software when it I first powered up the device. I probably drained my battery yesterday when I put it in the night stand drawer while Aldiko was trying to import a fresh ePub file..
When I turned it on this morning, it blinked once and stopped. When I plugged in the charger (figuring the battery was drained) the "blink blink longpause" started. Long pressing the power button stops the blinking. If the power is connected, the power light burns, so I figure its charging. If its not on power, the power light doesnt burn. I tried the "Hold + while powering up" to boot into recovery but that doesnt change anything.
The Archos FAQ said something about charging the battery, but its been charging for about 9 hours now and the device still wont turn on.. (Green light still burns continuously while charging, not when disconnected) My XDA forums search didnt turn up any results..
Anyone got a clue what this means, what I can do or whatever? Tnx
Click to expand...
Click to collapse
HERE is the FIX ! I am on my second A-70/250 - my wife has the 8gb version, and I thought the 250gb one was simply defective - evidently, this IS a known issue, but it can be fixed, and I sent back my other one without reason
Anyways, no more pity party for me, here is the fix - if you have the flashy-power light dealio going on, plug your Archos into the power adapter, plug the adapter into the wall, and plug in the USB CABLE to the Archos, and to your PC - the Archos WILL pwoer up, when it does, it asks if you wish to mount the USB to copy files, select, "YES" and let it sit and charge ! Now - the REASON it does this is VERY simple, and it kills me to admit that I was killing my tablet all by myself ! Disable the "never off" screen thingy - set it for 10 minutes - (settings - display - screen timeout). Go into your power settings as well - (settings - power management) and make sure there is a checkmark in the deep sleep area ! THAT IS IT ! You are fixed ! Dang... I REALLY wish I would have found all this out before I returned the other one - I had SO much stuff loaded on it ! GAH !! - SenKat !
I got the same problem yesterday, it kept blink blink and could not turn on. After 5 hour charging, I warmed it up by hair dryer and suddenly it's on. Crazy amazing! Hahahahahuahuahuahua.
Temperature is main problem. Try with your hair dryer!!! Heheheheheh
Its sounds unbelievable, but low temperatures are indeed a cause.
Sent from my GT-I9000 using XDA App
my a70 had this same problem, left it rest a whole night, then plugged it in to usb and power (usb 1st) and it booted up, hope this helped

Sony Erisson MW600... bricked?!

Hi everybody,
after several weeks of rest in my desk, yesterday I decided to use again the MW600 with my Xperia X10. I tried to turn it on, but nothing happened.
I realized that for sure battery was completely drained, so I put the device in charge for the entire night.
This morning, when I unplugged it from the DC charger, pressing the ON button nothing appeared on the screen! And furthermore I noted that, during charge, no animation of battery charging appeared on LCD: only a "static" icon of battery, as if it already was fully charged.
I have also tryed a reset by press&hold ON button, but no icon appears on the OLED screen!
Any idea?
Thanks in advance!!
Paolo
UP! Any idea? ^^
someone said holding the power button for a few seconds while plugging it in may help.
Hi,
thanks for your reply
Just tried, but nothing happened! :'(
mine got bricked too.. it happened after a work out. maybe it's not designed to handle continuous vibrations while running i guess. i took mine apart and was surprised to see a battery similar to the size of a AAA battery squeezed in there. it's 3-4x bigger than the one used in the DS980. i pulled the battery and put it back in and it still wouldn't turn on. anyway, i got suckered in to buying another one but this time it's white.. can't wait.
So bad to hear... it is possible that completely drained battery means permanent brick?!
well, when i plugged in mine after it was bricked, it would show the charging animation moving as if it was actually charging but the thing is it doesn't ever get the full charge symbol. then once i unplug it, it wouldn't turn on and shows no sign of life.
you have to replace the battery..
i read somewhere that those battery will die eventually so have them replace?
how long uve been using it?
about 6 months
My MW600's Display died las week. the Head set would connect to the phone normally but nothing displayed. I used it for 2 days and it was dofficult to control. So i contacted SE and they asked me to mail it to them. Havent returned my MW600 yet.
My MW600 also just died in this fashion a few days ago - the battery indicator says fully charged when plugged in, but it won't turn on once i disconnect from the charger - i use mine alot for work-outs (running) also -
did anyone find a solution to this?
If i need to get a new internal battery where do i get one of these from?
thx.
ps. - tried the "keep on charger;hold power power button ;disconnect while still holding power button method" but no luck
yeatsie said:
My MW600 also just died in this fashion a few days ago - the battery indicator says fully charged when plugged in, but it won't turn on once i disconnect from the charger - i use mine alot for work-outs (running) also -
did anyone find a solution to this?
If i need to get a new internal battery where do i get one of these from?
thx.
ps. - tried the "keep on charger;hold power power button ;disconnect while still holding power button method" but no luck
Click to expand...
Click to collapse
Hey, I'm from Argentina and I can't get this battery here. I found out in Amazon that there are at least two dealers, found one around $8 and another one like $15. I completely unmounted my headset and I'll try to get one of those amazon batteries but I will have a long time to wait now. I guess you can buy one and try to replace it. The unmounting proccess is really easy, you just have a screw under the power button (under a sticker) and you have to loose the clip (pushing sideways with the screwdriver tip. After that you have another screw and it's only that, just need to unmount the track controlling buttons.
Mine died during a motorcycle ride, I could revive it (it was weird because it had battery fully charged and it never happened to me) and then in a running marathon it just died after 15 minutes.. Since then it won't wake up. I read the battery lasts around 18-24 months only, I bought it in January 2012 and used it daily since then, so I guess the battery just died..

Black Screen wont turn on but my computer detects it

My friend that I bought the Asus prime for, asked me if I could take a look at his prime.
Here is the screnario:
Listening to radio station app, screen went to sleep while the radio was still playing and he tried holding the power button down and nothing worked to reboot or wake up the prime. The Prime was left playing to drain down the battery. It has all its recent updates (.15), not rooted, and not unlocked. When I looked at it, I charged it up, I can see the light and turned green to full battery status. I can feel the prime vibrate as I hold the power button, I tried volume + power hold, tried the hard reset with the paper clip hearing the click next to the sd card slot holding it for 10-30 seconds. The laptop can see the folder in the prime as i hold the power button and also disconnects when i power down. ordered 12-28 from best buy so the return window has expired and its a BC0K serial number.
Anybody find a solution with a black screen prime that just vibrates and can be seen on the laptop before I send it for an RMA?
Was there any shock to the device? A small bump or anything, it sounds like the ribbon cable for the screen has become disconnected, there are some reports of this on the forums.
flyingwolf said:
Was there any shock to the device? A small bump or anything, it sounds like the ribbon cable for the screen has become disconnected, there are some reports of this on the forums.
Click to expand...
Click to collapse
This + have you went into recovery?
maybe try draining the battery again then charging up. ive seen a few post issue like this. if screen connection didn't break, then letting it drain again and charging up might fix it. good luck!
Actually, the prime was already drained maybe a total of 3 times. There was no shock to the device as it was working with the radio app on and when it was being listened to while it was on the bed, the screen went into sleep and could not wake up no matter what button was being pushed so the prime was left to drain its battery. My friend didnt know how to reboot, so he decided to left the battery to drain. Could the radio playing + sleep of death + battery drainage caused the permanent screen sleep? Too bad I dont have the micro hdmi connector to see if i can isolate the screen as the problem.
yup the micro hdmi would help a lot probably. But if your PC recognizes it I suggest you back up data that you need then try to do a blind factory reset so you can get rid of any non oem app installed including that radio app if any of them is whats causing the screen not to turn on.
1. Hold volume down then press and hold power.
2. When you feel it vibrate (this could take up to 10 seconds if the tablet was already on) wait another 5 seconds and then release both buttons.
3. After you release wait another 5 seconds (dont wait too long here or it will reboot on its own if you dont select anything after about 10 seconds) then press volume down 1 time and volume up 2 times.
4. The tablet will factory wipe and after another 10 seconds it will reboot.
If the tablet still wont turn on then you got another issue and that isnt caused by the radio app or any other app.
Didnt work. It just vibrated and the screened stayed black... Im wrapping this puppy up and bringing shipping it to the repair center. Thanks anyways.
Vibrates when power button is held but wont turn on
My Prime also has the basic problem. I use it daily for about 3 to 4 hours, reading replying to e-mails and web browsing. While I was reading, the volume started going up on its own and I noticed that even after I put in standby mode, the battery discharged so I shut it down completely.
After that I could not turn it on. When I hold down the power button it vibrates bit the screen does not come on even after I fully charged till the led turns green.
logical_motion said:
My Prime also has the basic problem. I use it daily for about 3 to 4 hours, reading replying to e-mails and web browsing. While I was reading, the volume started going up on its own and I noticed that even after I put in standby mode, the battery discharged so I shut it down completely.
After that I could not turn it on. When I hold down the power button it vibrates bit the screen does not come on even after I fully charged till the led turns green.
Click to expand...
Click to collapse
Had to RMA back to Asus for them to fix the display and it took about a week. Warranty covered it, but if you do RMA ask them to ship you a shipping label. You shouldnt have to pay for shipping it to them for a manufacturer defect. And take pics and videos of the tablet and packing for your safety. They just need the tablet and nothing else. Good luck
Asus is F-ing with my endorphines...
I've had my TF201 since March 30th. Been using it for 1 week and it suddenly went dead (nothing on the screen, no vibration if I held the power button down). Tried everything I could find on the forums, it didn't work so I sent it to repairs (not immediately, cuz I had more important stuff to do). They kept it for almost 3 weeks, got it back this last Monday (May 21st) and... it died out on me again yesterday night (after just 3 days of use, congratulations ASUS technicians!). I was simply browsing and I clicked on the icon to increase the luminosity to the maximum supported (IPS+, I was charging it at the time) and the screen suddently went black. Like "nothing visible on it" black.
After that, I tried numerous times to reset it (including the volume+power down, according to the indications in this thread) - all I could get from it was the vibration as if it starts. Nothing else popping up on the screen. I plugged it this morning into my computer and it got somehow recognized, cuz my W7 tried installing drivers for it (even tho it had recognized the tablet again after it came from repairs and I already had drivers for it installed) but failed with the error "APX - no driver found".
I've had enough. Two months already and only one week and half of actual use. It's pathetic, ASUS needs to be taught a lesson, so I'm calling Consumer Protection in my country and the European Consumer Protection Comission. All the forums that I've surfed are filled with reports of broken units and ASUS will just tell you "if you have a valid warranty we'll repair it for free". I DON'T ****ING NEED regular repairs every 2 weeks!!! I need a functional tablet that I can use or give me my money back!
I'll post the results of my tribulations here...
I had a user that suffered the blank screen.
When you think it's presumably on. Try a paperclip to the reset hole on the left side. His came back up at that point and hasn't done it again since.
Never had this happen on mine.

Just received Note 2 and problems

Hi,
Just received my note 2 ordered via minideals.net on Saturday night and received Friday afternoon (paid extra for dhl).
Just got home from work and tried to put the phone on assuming there would be some battery power nothing, not a problem I thought lets charge it.
Let it charge and as soon as i plugged in the charger the phone was vibrate very softly then stop then start again and this keeps happening.
Left it on for 15/20 minutes and tried to turn on again and nothing - no light no screen absolutely nothing.
Tried holding power button and volume down together - the vibrating stops but nothing comes on the screen.
Any ideas? was looking forward to this phone hope I don;t have to try and send it back.
So after about 50 minutes of solid charging the vibration stopped tried turning on whilst it was plugged into a charger and nothing.
Unplugged from the charger and plugged in again and the vibration has started again.
Return it to the seller... I know it's terribile but i think it is faulted
remove security tape from battery ; )
<embarrassed> I have to confess I jumped the gun and made a total neewb error.
It was in fact the battery sticker.
I realised this after my second post.
Remove the thing AT the Batterie,

Unusual battery drop. Will not charge or change battery from 20%. Phone unresponsive.

Long story short. Another Z compact down. This time it's my Z5C.
Unrooted Z5C E5823. I flashed some marshmallow from xperifirm (build 32.2.A.5.11) some 8 months ago...
Description of events:
Just finished texting. Turned screen off. I go to turn it on again but the phone turned off, because pressing the power button doesn't do jack. Long press it and doesn't turn on.
... great.
Volume down + power button and it turns on after 3 vibrates. Battery level plummeted from ~70% to 20%. So I just put it on a wall charger and wait.
Some 20 minutes later, I'm surprised to see that the phone is still at 20%. So at this point I'm sure something is very wrong and I start browsing for solutions. Nothing worked.
The only thing I didn't do is a factory reset. But I seriously doubt it's a software problem.
So I say "screw it" and I unplug it from the charger and start using it normally. At some point the phone turns off on itself so I have to do the volume down + power button combo again. But this time, alas, it doesn't work either. So I try the little yellow "off" button on the SD bay + holding power button. This time the phone vibrates 3 times. Then I turn he phone on again. But this time it turns off after some 40 seconds. Then it began a short power on/off cycle and then remained off. Won't turn on. Like if it was hard bricked. I fiddled with the yellow off button while plugged in on the charger and it turned on again but still won't go past or below 20%. Ever.
I remove it from the charger and go home from work. Phone is unresponsive. PC doesn't recognize it. No key combination works. Charger and key combinations don't do jack. But THEN out of the blue, I sense 3 very faint vibrations (i just kept trying to power it on, I wasn't giving up ) and now the phone is on again. Battery at 20%, obviously. Service menu doesn't have a battery test anymore. How convenient... Battery usage menu is always the same when I turn it on. PAst history is gone, app % use are all the same ratios.
I'm trying to backup my data now. But at the meantime. Phone is on and still stuck at 20%.
So, is the battery dead? Wth is going on?
i have smailer problem
my phone wont pass the 90% . also after factory rest (stock rom\kernel\no root\lockedBT)
still, im not sure 100% is my batt i think is started from android 6 (now im at 7)
also my phone wont pass some voltage also (4.300) was 4.350 when the phone was new with 5.1.1
but in QC2 quick charger its 4.308volt max with 92% so i dont know whats goin on:|
hi,
I had same problem somes weeks ago.
try flash new rom, phone stuck at 20% but seems to have same battery's autonomy .
after a week I changed the battery, now all works fine
I think this is the lithium controller that is dead not the battery itself .
Battery and turn off problem
My Device have charge (50,60,70 or more), unnexpected it show 0% and turn off.
Hardware problem maybe ???

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