[Q] Options for new Fire HDX in "Lost" mode - Kindle Fire HDX 7" & 8.9" Q&A, Help & Troubleshoot

Someone accidentally sent my elderly parents a Fire HDX at Christmas (put in the wrong shipping address). When the intended party didn't receive the HDX it was reported "Lost/Stolen" to Amazon and they locked the device so it cannot be registered on Amazon's servers. I spoke with Amazon and they told me that the device is now worthless and should be sent to an electronics disposal facility. (The representative actually said: "Well, the device is yours now so you can do whatever you want with it..." then recommended recycling.) What are my options to make it more useful than a 7" web browser, since that seems to be the only app that works without being registered? It's currently running 4.5.2...

Ufdah said:
Someone accidentally sent my elderly parents a Fire HDX at Christmas (put in the wrong shipping address). When the intended party didn't receive the HDX it was reported "Lost/Stolen" to Amazon and they locked the device so it cannot be registered on Amazon's servers. I spoke with Amazon and they told me that the device is now worthless and should be sent to an electronics disposal facility. (The representative actually said: "Well, the device is yours now so you can do whatever you want with it..." then recommended recycling.) What are my options to make it more useful than a 7" web browser, since that seems to be the only app that works without being registered? It's currently running 4.5.2...
Click to expand...
Click to collapse
not much on that firmware. & I doubt they will be willing to rollback a blacklisted device
the web browser will still work fine and everything will function normally other than you will not be able to use Amazon services or register the device at all.
if you check down in apps\theme section I believe there is a tutorial to add Google apps without root access http://forum.xda-developers.com/kin...w-to-install-gapps-root-t2954372?goto=newpost
personally I cannot verify you will have to read that thread

You dont have any options at the moment mate...you cannot ask it to be rolled back as its not registered and you cant flash a rom yet as there is no root for 4.5.2...just have to wait mate..

However, you could theoretically sideload any app you want provided it dies not need any amazon authentication. Every app purchased from the amazon app store needs authentication.
Sent from my KFTHWI using Tapatalk

Thanks all, I successfully used ADB and sideloaded Gapps from the tutorial in Themes/App, as well as a couple others. It's definitely worth keeping... Even if it's just a portable Minecraft device for my kids!

Ufdah said:
Thanks all, I successfully used ADB and sideloaded Gapps from the tutorial in Themes/App, as well as a couple others. It's definitely worth keeping... Even if it's just a portable Minecraft device for my kids!
Click to expand...
Click to collapse
Well, you can sideload a third-party market such as 1Mobile or Aptoide. They have thousands of apps, and at least Aptoide can do auto-updates, so you won't lose much at all.

Related

Favor to ask re: Amazon App store

Hi all. Not asking for anything that is stealing....
I am a NC user in Canada.
As of yet the Amazon appstore is not available in Canada though I have it installed on my NC it won't let me download or purchase any content for geographical reasons.
I am sure this will change soon, but in the mean time I am missing out on some nice daily deals! For example swiftkey is available free today!
I am wondering if anyone would be able to pm me the apk they download for free from the appstore. I figure if I get it for free on the day it was offered free I am not taking anything away financially from them, I am only getting someone to act as my intermediary until the appstore can work for me.
Would anyone be able to?
Would greatly appreciate it!!!
I'm fairly 100% positive that Amazon is still giving money to the publisher for every 'free' app that's downloaded through their app store, so you are still taking something financially away from the publisher, even if not from Amazon. Past that, the code is still protected and not 'free' regardless of the initial cost to the user.
Possibly but fact is I am not asking for hacked app and currently it is free. being in Canada I just font have access. I font think I am asking much.
From 1.1 Nook Color with 1.1 ghz overclock
I don't think it would work anyway as the apk for the app wouldn't be tied to your Amazon account.
A. Nonymous said:
I don't think it would work anyway as the apk for the app wouldn't be tied to your Amazon account.
Click to expand...
Click to collapse
Also I think Amazon can tell you're in Canada. It's the same way Hulu and other video services can tell your not in America. Unless you use a proxy then you are sol.
I tried to install the apk on my phone. It installs but when you try to change the swiftkey settings it throws an error about not having the amazon app store installed and to install the app store to use.
Has anyone tried using a usa vpn for getting apps off amazon?
Sent from my NookColor
thats why i cant buy it but if i have the apk on a free app i want to see if it will work
The fact that.it doesn't cost the.person downloading it anything does not suddenly make it free and available for the downloader to distribute it as they see fit. The Amazon store is the distribution method the publisher has chosen this time, if they've (Amazon or the publisher) decided that Canada isn't a place they want to sell or allow Amazon to give the app away, that's their choice, and someone giving you the app is no different than someone giving you a paid version from the Market.
Sent from my ADR6300 using XDA App
painter_ said:
I tried to install the apk on my phone. It installs but when you try to change the swiftkey settings it throws an error about not having the amazon app store installed and to install the app store to use.
Click to expand...
Click to collapse
i have appstore installed but i am in canada so appstore wont let me buy or install but if i were to sideload it might work
I am in Germany and the Amazon App Store works just fine on my NookColor. No proxy or anything like that.
Seamonkey79 said:
The fact that.it doesn't cost the.person downloading it anything does not suddenly make it free and available for the downloader to distribute it as they see fit. The Amazon store is the distribution method the publisher has chosen this time, if they've (Amazon or the publisher) decided that Canada isn't a place they want to sell or allow Amazon to give the app away, that's their choice, and someone giving you the app is no different than someone giving you a paid version from the Market.
Sent from my ADR6300 using XDA App
Click to expand...
Click to collapse
that is your opinion which is speculation it is more likely due to is sues that have nor yet been setup fact is if I drove 1 hour to south and got on few wifi there then I would have no problem.
Thanks for trying to be more of a problem than a solution.
I hope you never mess something up on your nook color as technically the stick image posted on xda wad nor felt released by Barnes and Noble dip you would be also doing something illegal.
There are cracked versions of this pretty program floating around but i wanted a legitimate version knowing it will only be a matter of time before the store goes live here and I will miss or on the offer.
Actually, it's not illegal to hack the NC. At least not in the US. They can void your warranty, but it's not illegal to hack it. What you are asking someone to do is illegal though.
A. Nonymous said:
Actually, it's not illegal to hack the NC. At least not in the US. They can void your warranty, but it's not illegal to hack it. What you are asking someone to do is illegal though.
Click to expand...
Click to collapse
I didn't say hacking nook was illegal. But using an .img file of the stock Rom to restore to stock is. B&N did not open source there OS version for release. That img file is not the same file as their update files. This is the whole OS to flash back to stock.
And while what I asked might have flirted in a grey area look around at what is available on xda that is normally pay software. I merely asked for a file being offered free on the day it was offered as such. If you have a problem with that make your own thread and don't [email protected] on mine.
Canadoc said:
i have appstore installed but i am in canada so appstore wont let me buy or install but if i were to sideload it might work
Click to expand...
Click to collapse
I am afraid sideloading will not work too, as Appstore will need to authenticate your credentials first.
While Swiftkey is a great keyboard app for mobiles, I find Thumb Keyboard to work better for tablets.

Facebook, Netflix, or Words for friends apps?

Hello,
Just got my Tab on Friday. Are the subject apps available? I cannot find them in the market.
Thanks!
Sent from my GT-P7510 using Tapatalk
no on Netflix and the future of it on this tablet is quite grim too.
there's no native Facebook app optimized for tablets just yet (how silly is that), only the phone version which is not available for this device. people tend to like this as a substitute for now:
https://market.android.com/details?id=com.locomolabs.facebook
or just use the browser.
i think Words With Friends is not tablet optimized either and thus not available.
mannequin said:
there's no native Facebook app optimized for tablets just yet (how silly is that), only the phone version which is not available for this device.
i think Words With Friends is not tablet optimized either and thus not available.
Click to expand...
Click to collapse
There isn't even an iPad app for Facebook yet.
I use WWF on my Tab without issue
I use the Facebook app from my phone. Actually, it automatically downloaded and installed when I first logged into the tablet. It synced all my apps, even the ones that don't show up in a market search.
I read somewhwre, I believe it was the words for friends change log, that they were working on a tablet optimized version. Could be wrong though.
Sent from my Galaxy Tab 10.1 via Tapatalk
ikon8 said:
I use the Facebook app from my phone. Actually, it automatically downloaded and installed when I first logged into the tablet. It synced all my apps, even the ones that don't show up in a market search.
Click to expand...
Click to collapse
yeah it does that. not gonna work if you never installed it on the phone though.
mannequin said:
yeah it does that. not gonna work if you never installed it on the phone though.
Click to expand...
Click to collapse
Friendcaster isn't free but it works great. FriendMe should have a new version out next week that's more usable. And Facebook iPad is coming out soon... so maybe HC next?
Friendcaster sucks IMO. Only thing it has is the feed. You're better off using the actual website. FriendMe is a little better but its still missing some of the core features.
Sent from my GT-P7510 using Tapatalk
Would be nice to play Words with friends on this new tablet i just bought
you guys dont have words with friends???? i have it on my tablet... and i had it on my xoom too i got it from the market
did they remove it or something??
i can post the apk
xtkxhom3r said:
you guys dont have words with friends???? i have it on my tablet... and i had it on my xoom too i got it from the market
did they remove it or something??
i can post the apk
Click to expand...
Click to collapse
Yes they did during the last update. They said they are working on a Honeycomb version. The phone version does work, but it cuts off the bottoms of the letters in your tray. You can't tell F's from E's for example. Also when you use a blank tile the letter chooser is not displayed properly.
That said, it does work.
I would assume the new UI will be more like the Ipad's.
Andy
I have WWF on my phone, and it auto downloaded to my tab when I opened the market for the first time.
Suppose I have to wait since this is my first Android anything
You can sideload it: Download it here
Completely legit, use the quick download button. Install Astro before you download it, and use the app installer.
http://www.getjar.com/mobile/48090/...6j608cinkp1p03r4&c=l2guqa0e2bj1jx0713&lang=en
I've got WWF on my tab. Auto downloaded first time. It blows on the tab atm. The bottom bar covers like 20% of the letters. for some you have to drag them up to see what they are. They need a tab version badly.
Here is a great facebook app https://market.android.com/details?id=com.locomolabs.facebook&feature=search_result
Sent from my GT-P7510 using XDA Premium App
When did the phone version of facebook get changed? I was able to download it from the market when i got my tab last week.
Sent from my GT-P7510 using XDA Premium App
Just got my to.1 yesterday, I was in love with it until I found out these three apps were not available, looks like I will be returning it in the next few days, =( pretty bummed, I guess I should have researched this prior to purchasing, but they seemed like such basic app's that it never crossed my mind that they wouldn't be available
I have been an android guy for a long time ( had a g1, and now have a g2 ) and this may be what pushes me over to the Ios darkside
just spoke to a Netflix rep. to summarize, he said that they are very aware that tons of people are looking for a Honeycomb app, and that they have offered the major manufacturers (Samsung, HTC, Motorola..) the necessary things to integrate Netflix, and that it's up to the manufacturers to decide if they would like to implement the DRM needed to run Netflix. but since some of these manufacturers, Samsung for example, are planning on a media hub.. the Netflix rep said that Samsung might see it as competition to their own offerings. so we should all contact both Samsung and Netflix to let them know how badly we want Netlifx.
Netflix customer service: 1-866-716-0414
Samsung live chat: http://www.samsung.com/us/support/contact
Samsung customer service for apps: 1-888-899-7609
Netflix app
radiohead14 said:
just spoke to a Netflix rep. to summarize, he said that they are very aware that tons of people are looking for a Honeycomb app, and that they have offered the major manufacturers (Samsung, HTC, Motorola..) the necessary things to integrate Netflix, and that it's up to the manufacturers to decide if they would like to implement the DRM needed to run Netflix. but since some of these manufacturers, Samsung for example, are planning on a media hub.. the Netflix rep said that Samsung might see it as competition to their own offerings. so we should all contact both Samsung and Netflix to let them know how badly we want Netlifx.
Netflix customer service: 1-866-716-0414
Samsung live chat:
Samsung customer service for apps: 1-888-899-7609
Click to expand...
Click to collapse
So I just finished chatting with Samsung and this is what they had to say....
Dave: Hi, thanks for reaching out to Samsung tech support. How can I help you today?
Andre: I recently purchased your new galaxy 10.1 and found out that there is no Netflix app compatible with it. why is that?
Dave: Please allow me to go through the inquiry.
Andre: k
Dave: Let me explain.
Dave: Netflix works on Silver lite to stream movies. The Samsung Tab doesn't support this Silver lite. However, Samsung and Microsoft are working to release a upgrade so that Tab will support Silver lite and then you can stream from Netflix.
Andre: how soon can we expect this?
Dave: I'm sorry; this information will be released only after releasing the appropriate upgrade for the Tab and I do not want to provide you with any false information.
Andre: are we talking weeks, months, years?
Andre: this is a big reason i purchased the tablet
Dave: I can understand your concern. I recommend you contact our phone support at 1-800-SAMSUNG (726-7864); they are available 24/7. I'm sure they'll assist you further in this regard.
Andre: k... thanks

[Q] Kindle App on Nook Tablet?

Having a hard time deciding whether to get the kindle fire or nook tablet. I was originally leaning toward the fire based on the amount of kindle e-books I already have and amazon prime content available to stream. However, I'm really not liking the offline usability of the fire (only 6.5GB usable storage and no SD slot).
So with that said, I think the nook tablet is the way to go, but I still need access to the kindle app. Doing some searches here leads to to believe this will only be possible by rooting the device. I thought that anything in the android market was fair game on the nook? no?
What do you all think. Anyone currently running the kindle app on the nook color? Did you have to root? Thanks in advance.
Its not that you 'have to root', its you WANT to root this device and unlock all its potential!
Currently, the only Market available to a stock Nook is the BN market...just the standard store. BN makes it 'difficult' for Nook users to get the Kindle app. Its not impossible, but if you are going down this road just to get the Kindle App, you might as well root the Nook.
Also, keep in mind that the Kindle App does not provide you the complete experience of the Amazon ecosystem. I'm not 100% sure what is missing but it is not 100% the same.
If I were in your position, I would research a way to convert your current files to a more friendly format. So you can purchase the hardware that you are comfortable with.
Most sites question the legality of removing the DRM from a file but as long as you do not re-distribute or start your own website of discount epub books, you should be okay. I would equate it with making a legal copy of a dvd for your own library.
right on... thanks for the replies.
I've actually ordered both, and plan to put them head-to-head (which is still less than an ipad). I really like the "amazon experience" idea and have had a kindle for years, but spend a decent amount of time in areas lacking wifi or even 3g signal. So I want the storage flexibility the nook offers. Really, I'm just glad I have to make this decision. Kudos to both companies.
That said, I will be reporting back with my findings.
discothan said:
Its not that you 'have to root', its you WANT to root this device and unlock all its potential!
Click to expand...
Click to collapse
and yes, I'm sure I will!

[Q] Capabilities of the Kindle Fire HDX 8.9

Before hand, I'd like to apologize for my ignorance of not skimming through every thread here and finding the particular information I am looking for.
I do see that at the moment, the Kindle Fire HDX 8.9 cannot be rooted. Now, I've never previously owned any Kindle devices or Amazon products rather, but I want to know what I could do with a rooted Kindle Fire HDX 8.9. I love reading, and have been purchasing near 80 books on Amazon for a ridiculous amount of money─so I am buying a Kindle.
I have owned and do own several Android devices, all rooted, and I know what I can do with them. Is it similar? One thing I have never bothered to look into were custom roms, what would a custom rom on a Kindle Fire HDX 8.9 do? Just change the gui?
My main question is, can I download pdfs, ebooks, MOBI (etc) files and move them to the Kindle to read them without purchasing them from the Amazon store or wherever else?
Thanks guys, appreciate it.
new unit
John hurt said:
Before hand, I'd like to apologize for my ignorance of not skimming through every thread here and finding the particular information I am looking for.
I do see that at the moment, the Kindle Fire HDX 8.9 cannot be rooted. Now, I've never previously owned any Kindle devices or Amazon products rather, but I want to know what I could do with a rooted Kindle Fire HDX 8.9. I love reading, and have been purchasing near 80 books on Amazon for a ridiculous amount of money─so I am buying a Kindle.
I have owned and do own several Android devices, all rooted, and I know what I can do with them. Is it similar? One thing I have never bothered to look into were custom roms, what would a custom rom on a Kindle Fire HDX 8.9 do? Just change the gui?
My main question is, can I download pdfs, ebooks, MOBI (etc) files and move them to the Kindle to read them without purchasing them from the Amazon store or wherever else?
Thanks guys, appreciate it.
Click to expand...
Click to collapse
If it is brand unit u can root it.
I just did 5 minutes ago on new 8.9 it came today. Skipped set up hit airplane mode rooted and blocked ota
1225 64825452
jimyv said:
If it is brand unit u can root it.
I just did 5 minutes ago on new 8.9 it came today. Skipped set up hit airplane mode rooted and blocked ota
Click to expand...
Click to collapse
Care to elaborate? What do you mean by "brand"? And where is the thread/software I can use to root it? Tutorial preferably.
John hurt said:
Care to elaborate? What do you mean by "brand"? And where is the thread/software I can use to root it? Tutorial preferably.
Click to expand...
Click to collapse
any help?
new
John hurt said:
any help?
Click to expand...
Click to collapse
brand new brand new units still on rootable software
A brand new Kindle HDX may ship with firmware that is rootable. My HDX 7 was one of them. I don't think there is a guarantee, but when you get a new HDX and go through the setup process, do NOT connect it to a WiFi network. Once it is up, immediately turn on airplane mode and check your version of firmware. If it is rootable, root it and immediately block OTA.

[Q] Got updated despite disabling OTA, got rolled back to 3.2.8

I want to do something with 13.3.2.8, if I can...
I was running 13.3.2.1 before, and everything was working fine but one day the OTA update showed up and messed up everything.
I know in previous threads about 13.3.2.8 they have said you can't do anything with it (root, TWRP) , but is there any way I can go back to 3.2.1?
You can still root and install Safestrap (as well as ggow's HDX Nexus ROM) on x.3.2.8.
EncryptedCurse said:
You can still root and install Safestrap (as well as ggow's HDX Nexus ROM) on x.3.2.8.
Click to expand...
Click to collapse
after i install the HDX Nexus ROM can I install TWRP then upgrade to CM11?
Iamreallybadwithusernames said:
after i install the HDX Nexus ROM can I install TWRP then upgrade to CM11?
Click to expand...
Click to collapse
No, you're stuck with Safestrap (which means no TWRP or CyanogenMod).
Iamreallybadwithusernames said:
I want to do something with 13.3.2.8, if I can...
I was running 13.3.2.1 before, and everything was working fine but one day the OTA update showed up and messed up everything.
I know in previous threads about 13.3.2.8 they have said you can't do anything with it (root, TWRP) , but is there any way I can go back to 3.2.1?
Click to expand...
Click to collapse
If you have a "legitimate" excuse for what was messed up, you could consider complaining to Amazon and see if they will roll you back (as they have done for people from 4.x to 3.2.8. They probably won't want to, and will probably lie to you and say it can't be done (as they said to many people asking for 3.2.8)... but, again, if you have a good reason, you could get away with it. I'd suggest reading up on the 3.2.8 rollback threads to see what worked for those people.
If you DO come up with a way to have them roll you back, I'm sure others would love to do this as well, so I'd also advise you to read up on how to "capture" the OTA rollback, so that you can share it with others here... just like people did with 3.2.8. We would all be very appreciative!
schwinn8 said:
If you have a "legitimate" excuse for what was messed up, you could consider complaining to Amazon and see if they will roll you back (as they have done for people from 4.x to 3.2.8. They probably won't want to, and will probably lie to you and say it can't be done (as they said to many people asking for 3.2.8)... but, again, if you have a good reason, you could get away with it. I'd suggest reading up on the 3.2.8 rollback threads to see what worked for those people.
If you DO come up with a way to have them roll you back, I'm sure others would love to do this as well, so I'd also advise you to read up on how to "capture" the OTA rollback, so that you can share it with others here... just like people did with 3.2.8. We would all be very appreciative!
Click to expand...
Click to collapse
I don't believe Amazon agents intentionally 'lie'. Recently there has been little/no pushback on downgrading thor (7") devices from 4.x to 3.2.8. At least not reported in the forums. The confussion came with 8.9" devices as Amazon attempted to distinguish between and develop policies for Apollo and Saturn. A few users with 8.9" devices got rolled back; most others were denied until things got sorted. That created an uproar. Today Apollo (older 8.9") devices can be rolled back; Saturn (newer 8.9" w/2.5GHz processor) can not. Of course, individual agents understanding of the policy will vary. Sometimes it's just easier to call back and hope the next agent is a little more knowledgeable.
There is no need to capture the rollback file for thor; done quite some time ago.
Hey, I am no Amazon fanboy. They got dem warts like everyone else. But I do believe Amazon tries hard to make things right (when reasonable) and generally provide a level of service far superior to almost any other device manufacturer. Apple might be the exception. Oh wait, they don't roll back either ...
@Iamreallybadwithusernames: If you got upgraded to 3.2.7/3.2.8 you can not roll back. There is no evidence Amazon has ever rolled a user back from these versions. If you got upgraded to 4.x you can probably roll back to 3.2.8 ... but no further.
Davey126 said:
I don't believe Amazon agents intentionally 'lie'. Recently there has been little/no pushback on downgrading thor (7") devices from 4.x to 3.2.8. At least not reported in the forums. The confussion came with 8.9" devices as Amazon attempted to distinguish between and develop policies for Apollo and Saturn. A few users with 8.9" devices got rolled back; most others were denied until things got sorted. That created an uproar. Today Apollo (older 8.9") devices can be rolled back; Saturn (newer 8.9" w/2.5GHz processor) can not. Of course, individual agents understanding of the policy will vary. Sometimes it's just easier to call back and hope the next agent is a little more knowledgeable.
There is no need to capture the rollback file for thor; done quite some time ago.
Hey, I am no Amazon fanboy. They got dem warts like everyone else. But I do believe Amazon tries hard to make things right (when reasonable) and generally provide a level of service far superior to almost any other device manufacturer. Apple might be the exception. Oh wait, they don't roll back either ...
@Iamreallybadwithusernames: If you got upgraded to 3.2.7/3.2.8 you can not roll back. There is no evidence Amazon has ever rolled a user back from these versions. If you got upgraded to 4.x you can probably roll back to 3.2.8 ... but no further.
Click to expand...
Click to collapse
You're too peaceful for an internet forum, Davey126 But, seriously, you are correct. They may not intentionally lie, but I do take offense when people answer something without being 100% sure and/or asking if they are even a little unsure. Too often, CS agents take the shortcut and just keep following the script even when presented with contradictory evidence. As for the lack of training/forwarding of the "new" information, I can't blame anyone but Amazon for that. Yes, they do a better job than others, but that's not saying much as I think we both agree... so setting the bar that low isn't good enough and I feel they should be called out on these issues when they appear. In the end, I think we are on the same page... just wanted to clarify my point there.
As for the rollback, IF (and that's a big IF) this person can get them to perform a rollback to an earlier version, then great. I just hope they can learn the capture process and share it with others. Fact is, there is nothing technically preventing Amazon from providing an older rollback... they just don't want to for their own reasons (ie, they want to keep the device locked down). Frankly, I hate the fact that any of these devices are locked down at all. Consumers ran into this back in the early days of computers, where we were "locked down" to the OS provided, hardware originally sold, etc, which was absolute crap. Heck, remember when telephones were similarly locked down? Ridiculous. These devices should similarly not be "allowed" to be locked down.... and it's annoying to see such a backwards step in technology "policy" especially when there's no reason for it.
Lastly, regarding the Amazon customer service. Normally, I agree, they are pretty good. In the case of this device, I am VERY disappointed. I bought this device with the intent of using a specific app on their appstore. They have since removed the app from their store (it's still available on other appstores) with no explanation to me or the app maker. Furthermore, the app-maker says Amazon will likely be blocking some of the app's functionality in the near future, thereby breaking it. The device is still under warranty and I have spent many hours with Amazon support on this matter (phone, chat, and email) and I just get a runaround, repeated suggestions that I've already told them do not work, etc... and keep getting no answers (much less solutions) to anything. So, I'm rather annoyed and upset with Kindle support on this one.... hence my (hopefully understandable) attitude on the matter....
schwinn8 said:
You're too peaceful for an internet forum, Davey126
Click to expand...
Click to collapse
Lol! There is a pretty heavy filter between brain and fingers. We are probably further apart than you might think. As a consumer I wish all devices came unlocked. From a business perspective this makes little sense. In Amazon's shoes I would behave the same way, although I might release an unlocked 'developer' edition at a premium price point to help quell the small but vocal enthusiast community. I also understand your frustration with Amazon support. Having managed a call center (not boasting; just part of my portfolio) trying to keep agents on the same page is akin to herding cats. There are a host of reasons behind this which I won't delve into here for fear of offending someone. It's a tough job - especially given the economic pressures facing both employer and employee. That does not mitigate your personal experiences; I'd be a bit miffed too.
Ignore this post, didn't quote accidentally
Davey126 said:
Lol! There is a pretty heavy filter between brain and fingers. We are probably further apart than you might think. As a consumer I wish all devices came unlocked. From a business perspective this makes little sense. In Amazon's shoes I would behave the same way, although I might release an unlocked 'developer' edition at a premium price point to help quell the small but vocal enthusiast community. I also understand your frustration with Amazon support. Having managed a call center (not boasting; just part of my portfolio) trying to keep agents on the same page is akin to herding cats. There are a host of reasons behind this which I won't delve into here for fear of offending someone. It's a tough job - especially given the economic pressures facing both employer and employee. That does not mitigate your personal experiences; I'd be a bit miffed too.
Click to expand...
Click to collapse
Iamreallybadwithusernames said:
Sorry. had some complications on my side figuring out how to log back in when I initially made this account with my google account....
Anyways, some users have tried manually downgrading with the 3.2.5 file, and have failed (in some cases even bricked their devices). So it actually isn't possible (someone probably could hack the device to figure out how to allow it to roll back from 3.2.8, but that would probably take longer than figuring out TWRP & other root things for 4.5.3)
My device DID come with 13.3.1.0, I wanted to stay on stock (a mistake) so I used one of those OTA disablers, which (as the title states) didn't work.
but amazon decided that they didn't care that I got rolled back, and one morning when I turned it on, I was back on 4.5.3.
I wonder if I could make up some drama about my device having some issues or whatever, and they would replace it and maybe it would come with 13.3.1.0? (it actually has been picky about WiFI, so maybe I would actually legitimately get it replaced)
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Sorry for double posting, I accidentally didn't quote you.
schwinn8 said:
You're too peaceful for an internet forum, Davey126 But, seriously, you are correct. They may not intentionally lie, but I do take offense when people answer something without being 100% sure and/or asking if they are even a little unsure. Too often, CS agents take the shortcut and just keep following the script even when presented with contradictory evidence. As for the lack of training/forwarding of the "new" information, I can't blame anyone but Amazon for that. Yes, they do a better job than others, but that's not saying much as I think we both agree... so setting the bar that low isn't good enough and I feel they should be called out on these issues when they appear. In the end, I think we are on the same page... just wanted to clarify my point there.
As for the rollback, IF (and that's a big IF) this person can get them to perform a rollback to an earlier version, then great. I just hope they can learn the capture process and share it with others. Fact is, there is nothing technically preventing Amazon from providing an older rollback... they just don't want to for their own reasons (ie, they want to keep the device locked down). Frankly, I hate the fact that any of these devices are locked down at all. Consumers ran into this back in the early days of computers, where we were "locked down" to the OS provided, hardware originally sold, etc, which was absolute crap. Heck, remember when telephones were similarly locked down? Ridiculous. These devices should similarly not be "allowed" to be locked down.... and it's annoying to see such a backwards step in technology "policy" especially when there's no reason for it.
Lastly, regarding the Amazon customer service. Normally, I agree, they are pretty good. In the case of this device, I am VERY disappointed. I bought this device with the intent of using a specific app on their appstore. They have since removed the app from their store (it's still available on other appstores) with no explanation to me or the app maker. Furthermore, the app-maker says Amazon will likely be blocking some of the app's functionality in the near future, thereby breaking it. The device is still under warranty and I have spent many hours with Amazon support on this matter (phone, chat, and email) and I just get a runaround, repeated suggestions that I've already told them do not work, etc... and keep getting no answers (much less solutions) to anything. So, I'm rather annoyed and upset with Kindle support on this one.... hence my (hopefully understandable) attitude on the matter....
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This is the third one of the same, I meant to quote you and dave but accidentally quoted myself and dave instead. oops.
Sorry. had some complications on my side figuring out how to log back in when I initially made this account with my google account....
Anyways, some users have tried manually downgrading with the 3.2.5 file, and have failed (in some cases even bricked their devices). So it actually isn't possible (someone probably could hack the device to figure out how to allow it to roll back from 3.2.8, but that would probably take longer than figuring out TWRP & other root things for 4.5.3)
My device DID come with 13.3.1.0, I wanted to stay on stock (a mistake) so I used one of those OTA disablers, which (as the title states) didn't work.
but amazon decided that they didn't care that I got rolled back, and one morning when I turned it on, I was back on 4.5.3.
I wonder if I could make up some drama about my device having some issues or whatever, and they would replace it and maybe it would come with 13.3.1.0? (it actually has been picky about WiFI, so maybe I would actually legitimately get it replaced)
Iamreallybadwithusernames said:
I wonder if I could make up some drama about my device having some issues or whatever, and they would replace it and maybe it would come with 13.3.1.0? (it actually has been picky about WiFI, so maybe I would actually legitimately get it replaced)
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If the device is still under warranty and you are having troubles with WiFi then I would not hesitate to engage Amazon on remediations which likely will entail swapping out for a refurbished unit. I think it unlikely the replacement will arrive with 13.3.1.0. Not what you wanted to hear but 13.3.x.x is getting long in the legs. Amazon would rather you be on 13.4.x.x and likely is imaging refurbished units accordingly.
just had kindle fire hdx replaced
Davey126 said:
If the device is still under warranty and you are having troubles with WiFi then I would not hesitate to engage Amazon on remediations which likely will entail swapping out for a refurbished unit. I think it unlikely the replacement will arrive with 13.3.1.0. Not what you wanted to hear but 13.3.x.x is getting long in the legs. Amazon would rather you be on 13.4.x.x and likely is imaging refurbished units accordingly.
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Amazon just replaced my kindle fire hdx about a week ago and the reverb unit I received had 13.3.2.1 on it. This is the second referb I have gotten from amazon with 13.3.2.1 so there is at least a chance if they send you a replacement that it will have a 13.3.2.1 on it just be sure to keep WiFi off cause it will try to update as soon as it connects to wifi. Until you get root with towel root and use hdxposed to prevent updates. Good luck
ja49902 said:
Amazon just replaced my kindle fire hdx about a week ago and the reverb unit I received had 13.3.2.1 on it. This is the second referb I have gotten from amazon with 13.3.2.1 so there is at least a chance if they send you a replacement that it will have a 13.3.2.1 on it just be sure to keep WiFi off cause it will try to update as soon as it connects to wifi. Until you get root with towel root and use hdxposed to prevent updates. Good luck
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Alternatively, use HDX Toolkit which offers both root and OTA blocking along with several other features. Hdxposed it it can become disabled (including the OTA blocker) if, for whatever reason, xposed framework doesn't load properly at boot. HDX toolkit disables and/or renames OTA services. I have yet to hear of a Kindle auto-updating after applying this blocker.
BTW - great to hear a Amazon is still distributing refurbs with 3.2.1! Kinda amazing given the aggressive steps (efuse) Amazon took in later versions to block rollbacks.

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