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I started a thread about the digitizer problem in Janauary about things suddenly scrolls rapidly, especially when browsing webpages.
Then on the Jan 15th, I took it to warranty, but without being able to demonstrate the problem clearly, all they done was reflashing the firmware.
I've already tried to fix the bug in the driver, but it is damn hard to filter the "noisy" touches without side effects. (like ignoring movements that are too quick, then i can't type in swype quickly)
I should have known *#0*# earlier, as I'm now able to reproduce the problem right in front of them.
On March 15, I took it to them again. Today, got my phone back with replaced touch screen. Then, tested it in front of their CS and reproduced the bug as shown in the attachment again.
I suggest anyone who owns an ace, please go into *#0*# to test your phone. Keep circling around the lower-left box for at least 10 minutes. Reply to this thread if you're able or not able to reproduce this. I may print this thread to Samsung on my next visit to them.
I've also uploaded a video to youtube to show this. (it's around 1:51 for the bug to appear)
We need to get Samsung to fix this!!
Yup I've got the same problem.
Notice it a lot with Draw Something.
*#0*# doesn't work for me, probably because I am rooted and have a custom rom. (ICSunday by Jusada).
That probably means I lost my warranty
Yes, I have this problem to. The first time occurred with less than 30 seconds of testing and the second around 1:20 min.
m7o said:
Yup I've got the same problem.
Notice it a lot with Draw Something.
*#0*# doesn't work for me, probably because I am rooted and have a custom rom. (ICSunday by Jusada).
That probably means I lost my warranty
Click to expand...
Click to collapse
Hey bro
Take a screenshot if it happens again, it's still a good evidence that there's other users that got this problem.
btw, does it draw lines to the same direction like in my photo?
FMAranda said:
Yes, I have this problem to. The first time occurred with less than 30 seconds of testing and the seconds around 1:20 min.
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Click to collapse
Thanks, this is very awesome (i mean the screenshot)
I have the scrolling problem and when you are viewing really long pages and the screen suddenly starts scrolling rapidly
We surely need to tell Samsung to do something about it
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Sent from my Ace. Galaxy Ace
*#0*# doesn't work for me, maybe cause i am on CM 7?
Nielli said:
*#0*# doesn't work for me, maybe cause i am on CM 7?
Click to expand...
Click to collapse
Yes, it's Samsung's own test menu in stock roms. But it should be reproducible in whatever drawing app.
Thought i ONLY had this PROBLEM!!
Its not only in STOCK browser also in DOLPHIN, OPERA.. And others. The page suddenly moves to the end with a slight touch!! Wat does the SAMSUNG ppl say about this??
Hope we GET a EXCHANGE of THE SET!!
it always happen when I scroll the long page slowly :/
I hope Samsung will fix it soon
They said they will be replacing my phone's motherboard, as they have already replaced my touch screen.
I wonder if it's fixed in S5830"I", otherwise even exchanging with a brand new ace won't solve it. I would try to ask them to exchange with an ace plus, or maybe I had to escalate a brand new ace first, and take it to "repair"
Well, since its a hardware problem, I don't think they can fix it with an update. I've experienced it my self countless times as well.
I noticed this when playing Air Control...
Also the rapid scrolling in Dolphin Browser is familiar to me!
I have that probably too
Yaiyeee!! New phone
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Sent from my Ace. Galaxy Ace
Well I faced that problem too while using DiskUsage App. Just a slight touch and it moved to right end corner.
i have the same problem.
I've had this happen to me as well, can be quite annoying.
I'm not sure there's anything we can do about it unfortunately, but it doesn't affect the phone all the time. If it did, I'd be asking for a refund
Although, those Galaxy Ace Plus' do look nice...
is ther a pertition we can sign? or something? obviousley its a fault, so now what for us ace owners??
stupotty1210 said:
is ther a pertition we can sign? or something? obviousley its a fault, so now what for us ace owners??
Click to expand...
Click to collapse
+1
Totally Agree with stupotty1210
I too face Sudden Scrolling problem while browsing(Always Thought it was just my cells fault).
Cheers to fishhf for Pointing out this Issue
I am either returning my Prime today or trading it for another (one more time). I have had to exchange at best buy a couple of times due to the horrible screen tearing on the first one in gallery, camera and several other apps. Second prime the bottom of the screen died in less than 3 days and would never come back. Factory reset/ cold boot/ soft boot/ you name it. So now im on my third prime and i am still getting artifacts on my home screen and other apps. I have done the whole factory rest, install from sd, cold boot, soft boot, and nothing will stop this dang artifacting. Is this a common problem with the prime and i should expect it from ALL primes, or am i a victim of bad luck and should try another prime? If the majority has issues with this, i am returning it, but if the majority never experiences it i would love to exchange it and get a good working tab that i can keep. Not to keen on anything else until the S4 Krait hits tabs.
thanks for as many replies as possible as i hope to get a good number of responses so i can determine if its a flaw in all primes or just the ones i have had the fortune of using.
Thanks for your time!
Edit, here is a test that anyone with the app can try and reproduce.
C4 Here and have them happen sporadically and easily produced in several apps and launcher. Beautiful widgets is the easiest. I have been wanting someone to test this but haven't had any luck. Just set the beautiful widget forecast (last widget in the list of BW's) on any screen. tap the widget to access the animated graphics. If you location does not have the moving clouds change it to San Diego as it has been cloudy here for a couple of weeks. While the clouds are moving click either the clock or the recent apps button and usually within seconds you will start getting severe artifacts. I have been able to reproduce this on every prime i have gotten my hands on. I also get screen tearing/flickering in androbench pretty regularly but it is different than the artifact. My first prime, before i had it replaced suffered horribly from the left hand side of the screen turning static in camera and other apps. After that replacement my prime and those i have access to suffer the artifacts on .28 in several apps. Someone please try the BW scenario to a tee and give it about 30 seconds at most and see if you receive the artifacts.
I can't blame the BW app though as i have it happen more randomly in several apps, its just that i can reproduce it easily with the BW animation.
Added a poll just for stats.
-Rope
mine stopped for now. ever since I did a manual reinstallation of the firmware & did a full wipe, only saw it 2 times on random occasions. Gone after a reboot.
p/s : b4 reinstallation & wipe, reboot wouldnt solve a thing. the damn problem sticks around
MXR2 said:
mine stopped for now. ever since I did a manual reinstallation of the firmware & did a full wipe, only saw it 2 times of random occasions. Gone after a reboot.
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Click to collapse
Thanks! That is exactly what i am after, just some confirmation that it is a wide spread issue. I hate being picky, but my unit gets them pretty bad and i am holding out hopes that this doesn't affect all primes. Im gonna update the OP with a test if anyone else that reads this can try. It almost always forces screen artifacts that can't be reproduced on any of my other ICS tabs or phones.
Thanks again!
Also, i did the whole factory reset, installed via sd, hard boot, soft boot, and nothing gets rid of them...
-Rope
welrope said:
Thanks! That is exactly what i am after, just some confirmation that it is a wide spread issue. I hate being picky, but my unit gets them pretty bad and i am holding out hopes that this doesn't affect all primes. Im gonna update the OP with a test if anyone else that reads this can try. It almost always forces screen artifacts that can't be reproduced on any of my other ICS tabs or phones.
Thanks again!
Also, i did the whole factory reset, installed via sd, hard boot, soft boot, and nothing gets rid of them...
-Rope
Click to expand...
Click to collapse
This issue is a Graphics Driver Issue (I'm 99% Sure). It was almost gone in .21 (I never had it). The graphic drivers was cleaned up in this latest patch, and after that some users have been having this issue.
It's just a buggy driver / incompatibility with some apps.
No ;l
demandarin said:
No ;l
Click to expand...
Click to collapse
Are you saying you have never had the issue?
Sent from my Transformer Prime TF201 using XDA Premium HD app
welrope said:
Are you saying you have never had the issue?
Sent from my Transformer Prime TF201 using XDA Premium HD app
Click to expand...
Click to collapse
not really. I had it maybe once or twice. it was either from an update or overclocking. the home screen icon and recent apps looked like it was glitching. I rebooted the prime n never seen it again. I wouldn't call that a display issue. Only a 1 time thing. never had anything like you described where bottom of screen or whatever died out on me.
Overall, I've been very satisfied with my prime display. its been performing fine for me. very responsive.
demandarin said:
not really. I had it maybe once or twice. it was either from an update or overclocking. the home screen icon and recent apps looked like it was glitching. I rebooted the prime n never seen it again. I wouldn't call that a display issue. Only a 1 time thing. never had anything like you described where bottom of screen or whatever died out on me.
Overall, I've been very satisfied with my prime display. its been performing fine for me. very responsive.
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Click to collapse
That gives me hope, I wonder if i should try replacing the one i have once more. The screen tearing is the only think keeping this from being a perfect pad for me. I get the tearing in androbench, my home screen, weather forecast and even when unlocking my prime. Also, after following your recommendations on improving performance, all i can say is wow, made it a new machine (-minus the screen artifacts that have always been there even on .21.) So, in your opinion, do you think i have a lemon and my problem is specific to my prime and should replace it? or do you think this is a common problem and should just return it?
Was very curious and decided to check it myself, but sorry mate, I wasn't able to reproduce it on beautifull widget. DO you have another app I could try to reproduce the issue ?
Sent from my Transformer Prime TF201 using xda premium
I have the same problem with Apex Launcher the left side of the screen starts to glitch and the only solution is to restart. It goes away for some time but after a while it comes back. I figured it's a software issue and just stopped using apex launcher. I'm curious if the problem is still there with some of the non-stock roms, but if it's the graphics driver I presume it's there ... Let's hope that with the next update things are going to be better.
proziumwtf said:
I have the same problem with Apex Launcher the left side of the screen starts to glitch and the only solution is to restart. It goes away for some time but after a while it comes back. I figured it's a software issue and just stopped using apex launcher. I'm curious if the problem is still there with some of the non-stock roms, but if it's the graphics driver I presume it's there ... Let's hope that with the next update things are going to be better.
Click to expand...
Click to collapse
The cheap solution when using Apex is to just rotate the screen, scroll and rotate it back... it will get rid of it
ThiaiZ said:
Was very curious and decided to check it myself, but sorry mate, I wasn't able to reproduce it on beautifull widget. DO you have another app I could try to reproduce the issue ?
Sent from my Transformer Prime TF201 using xda premium
Click to expand...
Click to collapse
It only does it for me if the weather forecast is cloudy.( which it has been here lately) lol. Change your location to Miami or San Diego as they are having some bad/cloudy weather. Once you have a location set with "mostly cloudy" conditions, watch how choppy the clouds move when you click on the widget for the forecast. While the clouds are scrolling, open settings by clicking the clock in the lower corner, let it expand, and just wait. Within seconds my screen will start artifacting all over the place.
Also, thanks and thanked!
Have a BCOKA unit purchased in Dec 2011 (received in Jan) and have never experienced any sort of screen artifacts or tearing. BW weather forecast screen has been showing clouds flowing across the screen for 15 minutes now and still going smoothly.
I've never had tearing or artifacts and I have an old Prime (BCOKAS arrive Dec. 27th, 2011).
I did have all the blacks on my screen turn red (search for my thread) and had to RMA for that to get fixed but it turned out to be a hardware problem and Asus replaced my main board. I don't think this is a problemwith all Primes though. Maybe you'll get a better one this time. Good luck man.
The screen tearing is not the Prime's hardware - it's Asus and their incompetence in putting out decent firmwares. I can just about guarantee this is the situation. I had my Prime since launch. It had terrible screen tearing when I first got it. One of their early firmware updates just about completely solved the issue, and it was working great all the way through .21. Then, as soon as I installed the .28 update, the screen tearing and artifacting came back again. So like I said, it's definitely not a faulty prime (hardware wise). I'd suggest either keeping your Prime and waiting for an update that fixes this, or just returning it and getting another tablet.
As for some of the other issues caused by Asus using a garbage LCD, such as LCD mura (http://forum.xda-developers.com/showthread.php?t=1550530), screen bleeding, and dead/stuck pixels, that's another story.
welrope said:
That gives me hope, I wonder if i should try replacing the one i have once more. The screen tearing is the only think keeping this from being a perfect pad for me. I get the tearing in androbench, my home screen, weather forecast and even when unlocking my prime. Also, after following your recommendations on improving performance, all i can say is wow, made it a new machine (-minus the screen artifacts that have always been there even on .21.) So, in your opinion, do you think i have a lemon and my problem is specific to my prime and should replace it? or do you think this is a common problem and should just return it?
Click to expand...
Click to collapse
I tried your BW test. the animations look and move great on my prime. I let it sit and no screen artifacts turned up. I did see in the options for BW that it said animations were an experimental feature and could cause possible issues. but none on mines though.
as for your situation, I'm not sure. I would say try exchanging again. but I'm starting to think if its maybe an app or combo of apps you have that's causing this. so this happens randomly, no matter what you are doing or app you're using? or is this only occurring when using certain apps or whatever? its kinda sounding like its your apps. did your prime do this immediately out the box brand new? or did this only start occurring after you installed certain apps or Widgets?
just curious, you don't have force gpu on in developer options, do you? that has caused similar issues before.
like previous poster said, I think this is a software issue. which will be solved through an update. maybe even try a manual install of update through Asus website. its a more thorough install.
After .28 I had some of this but none since words with friends put out the update. No doubt a combination of running processes, video drivers and in my case ezoverclock.
Not all Prime have this issue... however, there are enough that DO have this issue.
Just return the device.... don't decide based on what the "future" update will do.. or hopefully will do.
Don't even bother taking a chance.
demandarin said:
I tried your BW test. the animations look and move great on my prime. I let it sit and no screen artifacts turned up. I did see in the options for BW that it said animations were an experimental feature and could cause possible issues. but none on mines though.
as for your situation, I'm not sure. I would say try exchanging again. but I'm starting to think if its maybe an app or combo of apps you have that's causing this. so this happens randomly, no matter what you are doing or app you're using? or is this only occurring when using certain apps or whatever? its kinda sounding like its your apps. did your prime do this immediately out the box brand new? or did this only start occurring after you installed certain apps or Widgets?
just curious, you don't have force gpu on in developer options, do you? that has caused similar issues before.
like previous poster said, I think this is a software issue. which will be solved through an update. maybe even try a manual install of update through Asus website. its a more thorough install.
Click to expand...
Click to collapse
Glad you are helping so here are the steps i have taken. I do a lot of research before i post as to limit the amount of time i need to take up. I too thought the app was an incompatibility until i went through the process of removing and formatting my SD card and placing the update zip from ASUS. Booted into what i would call bootloader and factory reset my prime. Once booted, i inserted the sdcard and the went through the upgrade process. Once done i skipped login and allowed the system to settle and then did a hard reboot followed by a soft reboot. I then choose to not restore my apps and only downloaded the BW widget. once opened and set to a location where it was cloudy, clicked the settings launcher and expanded by clicking the clock, which left the animation in the background and within 10- 15 seconds the artifacts became worse and worse. Entire sections of the screen would turn white or green for a split second. I removed the app and downloaded other apps one at a time and found that i would get the same flicker/glitch when using androbench. Also had and issue, when using the gallery, that the screen started scrolling white horizontal lines and slowed to a halt before rebooting. I recently had to travel to San Diego for a week, (poor me) and had my girlfriend go by BB and outright buy another tablet and as i couldn't trust the one i had and figured i would return whichever one worked (Money isn't an issue, just want this prime's display to behave.) Well, as soon as i unboxed it, logged in, allowed it to update, downloaded BW as a test and guess what, same flicker. Granted neither of these had the issues the first two Primes i had to exchange had, when half or most of the screen either went to static or completely quit responding/working.
Now to the interesting part. Both Primes in my possession when i returned home i could test further. I went through the same process of manually wiping, wiping, updating, HB/SB, FR yada yada and only installed the BW app and both Primes behaved the exact same way. As soon as i would expand the recent apps or settings overlay the screen would start to produce odd geometric shapes and would continue every few seconds (the flash is noticeable but quick). Now some good news. The prime i currently have was kept for a few reasons. THE GPS WORKS WELL!!! I have no issues with WIFI, 3/4 bars from70 ft connected to a Cisco 1262. Streaming Netflix with a set of slim JB Bluetooth headsets is a breeze. All of my games (Nova 3, Adrenaline6, Gun Bros, and multiple others play wonderfully and i can honestly say i have never had a game reset/ act funny/ or ANR. My browser would occasionally ANR but it wasn't too bad. The Prime i bought in San Diego would not get a gps signal sitting beside the prime i kept that was getting 10 satellites. Wifi on one prime was -84 in a location that my current prime gets a -66 with a 72Mbps connection. Games would force close on the other prime, Browser would just randomly close. SOD EVERY MORNING. So needless to say i returned it and kept the current one i have. I have tested all i know to test, and no, i don't have force gpu ticked. I have worked with Android for a while and have a Xoom running EOS that doesn't suffer any of the mentioned problems. (one heck of a tablet i might add). But as someone who travels a lot, and the work i do, this can be my laptop replacement.
So all in all i have a tablet that works wonderfully in every area except the fact that it will (at will) artifact/tear using BW animation. It will randomly artifact using Androbench, gallery, camera, quadrant, and both stock launcher and apex pro. Last and notable thing is it seems to do it less if i set the brightness to a static level, say 50%. All of this happens/ bone stock/ root/ no root. Currently running root with your build.prop, the atp app, and sio and this guy is rocking a lot better in the user experience (I/O)
Sorry for the rant, just giving all the info i have. No noob here and wish i could just unlock it and dive into it but cant do it as i don't know if it is hardware.
Thanks for all of the opinions and as soon as my thanking well replenishes i will thank those that i missed!
shinzz said:
Not all Prime have this issue... however, there are enough that DO have this issue.
Just return the device.... don't decide based on what the "future" update will do.. or hopefully will do.
Don't even bother taking a chance.
Click to expand...
Click to collapse
Bro, i know you have told me that and my gut says that what i should do as i have kinda been asking this same question in some of the other threads. Thought i would quit hi-jacking and create a post to just see how wide spread this is. I mean dang, i am on my 4th prim in exactly 30 days and only one of them functioned above 75 percent of expected performance. So scared that if i replace it again, i will be out of a 499 tablet as i will likely target practice with it with my 45. lol. Seriously though, i believe you got it right, too many of them have this problem. Sucky thing is i can seem to find an alternative that has what a really want, an S4 krait or a exynos quad and the same docking alternative that the prime has.
So you think there are primes out there that wouldn't have the screen issues i am having? I know i don't think anyone has said they have never experienced it.
Was this a problem when it was on GingerBread?
Thanks,
Hey guys, did anyone notice a positive change or fix on the AT&T HTC One's camera with today's update OTA 4.3??
I wanted to know so I won't go back to stock ROM for nothing,
I'm running CleanROM 6.0 with android 4.3 and Sense 5.
At least in this ROM there is no change in the camera,
but I still have hope that in today's update there is a change/fix.
There was no improvement for me at all.
My wife's phone did not have the issue, and I have even heard that some people who didnt have the issue before, now do.
I am curious as to what the actual remedy is. Some say hardware, others say firmware.
Id be more irritated about it if it affected anything other than low-light photos for me. But I am still quite pissed as my only option is to send it in to HTC and wait without a phone for a couple weeks. I should be able to walk into any AT&T store and swap it with a new device. A hardware defect is a hardware defect. AT&T should fix the issue in the store. The only people I know who dont have the issue, have a launch device.
Giddy Ninja said:
There was no improvement for me at all.
My wife's phone did not have the issue, and I have even heard that some people who didnt have the issue before, now do.
I am curious as to what the actual remedy is. Some say hardware, others say firmware.
Id be more irritated about it if it affected anything other than low-light photos for me. But I am still quite pissed as my only option is to send it in to HTC and wait without a phone for a couple weeks. I should be able to walk into any AT&T store and swap it with a new device. A hardware defect is a hardware defect. AT&T should fix the issue in the store. The only people I know who dont have the issue, have a launch device.
Click to expand...
Click to collapse
Yeap, been looking for some opinions and there is no fix.
Well... better luck for next update on 4.4,
wich is going to be in 4-6 months I think haha!
Hello, today, I bought a new Moto Z and updated it to the latest version(NPL25.86-30). Before updating however, I tried out some of the apps I often use and while testing a game I very often play(Love Live! School Idol Festival) I get the problem of stuttering sound. Any time I click on anything in the menu it stutters or crackles a bit, it's very annoying and hard to ignore/miss. This also occurs when playing the game, where you click very rapidly, making the stuttering/crackling sound even more apparent and unbearable.
Have anyone else heard of an issue like this and maybe knows the cause(Yes, I have searched around but haven't found anything properly similar, maybe I suck at searching)? Is it hardware related and a replacement phone might be to consider? I have yet to do any rooting or other warranty-breaking modifications.
Maybe someone else who got a Moto Z could download this specific app and see what happens for you(Be aware it might take a while to download, the app itself is 80~MB and then it will download some more, idk how much but it took like 10 mins for me).
None of my older phones(those being a Note 1 and Note 4) had issues like this(And before you ask me to just play on them, one is too old and slow and the other's internal memory have failed).
Thanks in advance, Nukezone.
Judging from the reviews of the app, I would suppose that it's a bug in the game (one of a long list) and not your device. Does your Z make this sound in any other application @Nukezone?
squallz506 said:
Judging from the reviews of the app, I would suppose that it's a bug in the game (one of a long list) and not your device. Does your Z make this sound in any other application @Nukezone?
Click to expand...
Click to collapse
I have tried to replicate the issue in other apps but it doesn't occur anywhere else. So I also suspect it to be app related, but at the same time it's a bit strange that this is the only phone this app have bugged on(for me at least). I'll go to a store today that got the phone on display and try to install it there and see if the error still occurs, if it does, I'll leave it at that, I love the Moto Z otherwise so I really dont want to have to return it. @squallz506
Well none of your other phones had Android 7.0. I'd install it but it's a whopping 600mb add on file.
My Note 4 does have Android 7.1. Not stock, naturally. It's internal memory is more or less broken, it works sometimes and sometimes i get mmc_read failed. Either way, it worked enough to try and start the app in question and test the issue and it does not occur on the Note 4 with Android 7(.1).
I guess I'll just live with it. Maybe a future update of either the OS or app fixes it.
Thanks for your suggestions at least. ^-^
Nukezone said:
My Note 4 does have Android 7.1. Not stock, naturally. It's internal memory is more or less broken, it works sometimes and sometimes i get mmc_read failed. Either way, it worked enough to try and start the app in question and test the issue and it does not occur on the Note 4 with Android 7(.1).
I guess I'll just live with it. Maybe a future update of either the OS or app fixes it.
Thanks for your suggestions at least. ^-^
Click to expand...
Click to collapse
Android 7.0 is not Android 7.1
Of course! Take care!
Nukezone said:
I very often play(Love Live! School Idol Festival) I get the problem of stuttering sound. Any time I click on anything in the menu it stutters or crackles a bit, it's very annoying and hard to ignore/miss. This also occurs when playing the game, where you click very rapidly, making the stuttering/crackling sound even more apparent and unbearable.
Click to expand...
Click to collapse
My device is xiaomi Mi6 with android 7.1.1. It seems like the OS is too new for the game! I have the exact same problem: the more perfects(tap on the note) per minute the more the sound laggs. Newer game (bandori) has no problem than this SIF 2013 game.
Did you find anything? Let me know please.
Hello everyone, I just got this tablet today and I'm having an issue with it. I was trying to play a music game and I noticed that when I touched both extremes of the screen the multitouch would release my fingers for some reason. I've recorded a video of it using a multitouch application just to make sure I wasn't going crazy, here it is:
Link to the Youtube video
Do you think it's defective? If anyone has this M5 10 tablet could you test it for me and see if you also have the same multitouch issue? Since I just got it today, should I return it? Or is it something that can be fixed?
Thank you.
Received mine today from Boulanger in France, i used the same software as you to test it. Everything is working fine, even with 3 or 4 fingers, using the same kind of routine you used. So i suppose that your tablet is faulty. Sorry mate.
RubyRP62 said:
Received mine today from Boulanger in France, i used the same software as you to test it. Everything is working fine, even with 3 or 4 fingers, using the same kind of routine you used. So i suppose that your tablet is faulty. Sorry mate.
Click to expand...
Click to collapse
This stuff happens Thanks for testing it out! This one is going back
I have the same problem bro! You can find my post here: https://forum.xda-developers.com/showthread.php?t=3777471
I have already open a ticket on the support
Sent from my [device_name] using XDA-Developers Legacy app
I have the same issues als well. You can see it very well with the App "Multi touch test" from Spencer Studios.
Has someone more info on this issue as the tablet is useless for me with those touch problems and I will send it back if there is no fix available in the near future.
andrgin said:
I have the same issues als well. You can see it very well with the App "Multi touch test" from Spencer Studios.
Has someone more info on this issue as the tablet is useless for me with those touch problems and I will send it back if there is no fix available in the near future.
Click to expand...
Click to collapse
Hi Andrgin, which is your problem? In my case I have the problem only if I touch the screen with two fingers. In this case seems that the tablet, after 2 sec, can't recognize anymore the touch. I'm waiting the response of the support for the ticket that I opened, hopping that they can tell me that is only a software problem and not an hardware issue, let's see...Anyway I have your idea too, I bought this tablet to play music game and is really useless with this problem.
When I touch the screen with 2 fingers at the same time and do not move them for about 1 second the tablets looses the touch of both fingers. It does not happen if I dont put both fingers down at the same time (more than about 500ms), move the fingers around while they touch the screen. Also it does not happen with 3 or more fingers.
To me it seems like the system treats the as a gesture.
I made a video about it:
youtu.be/PXXakOw_1Hk
I also thinks that the system treats this as some kind of a weird gesture. I don't think it is related to the hardware. I'll ask the Huawei support soonish because it really is annoying with cytus 2 for example or even pdfs when you want to pan soon and have 2 fingers on it and then your touch input gets removed.
This is with the 10 pro
Could it be, I hope that you are right but is really strange that only some devices have this problem, if it is a software problem, all the devices with this software need to have the issue.
I think all have this problem. So far everybody that said he does not have this bug had tested it the wrong way. You have to place both fingers at the same time and do not move them. If you move them while touching the screen it still works.
And no I dont think it is hardware related.
I also experienced this (talked about it in another thread), but it must be more complicated than that.
It's not something that systematically happens whenever i put two fingers down a the same time. It works just fine most of the time, but occasionally notes will drop, always in the same spots, in the same songs. "Pointer location" shows the touch is still being registered, if that's anything to be trusted.
I'll take the occasion to ask again since there seem to be other people who play music games in this thread: beside the touchscreen issues, has anyone noticed a slight delay on the audio feedback? I'm talking about a 100-150 ms delay from the moment i touch the screen to the moment the corresponding sound effect plays. The touch itself is registered correctly, but the audio lags behind for some reason.
Either way, i sent back the 10.8", gonna have the 8.4" here by tomorrow i hope, will update on how this one behaves.
It does not matter where you place your fingers only that it happens at the same time (less than about 500ms) and you dont move them for about 1 second.
About audio I dont know. Most time I had sound off.
It may be a general Android Oreo bug, although the article speaks about Android 8.1, not 8.0:
https://www.xda-developers.com/android-8-1-oreo-multi-touch-bug-fixed-june-update/
Maybe Huawei used parts of Android 8.1 for the M5.
A fix from Google is planned for the June security update.
Just tested the 8.4", after installing the new update. Interestingly enough, it didn't seem to drop any inputs.
The sound delay, however, is exactly the same, and it baffles me no one else seems to notice it.
On top of that, i think i got a defective unit, as the charging speed starts off at 3300-3400 mAh, then drops to 500-600, never to rise again. So much for quickcharge.
Battery also seems to run considerably hotter for no apparent reason: 37 degrees Celsius while charging at that pitiful speed, no other apps running.
For reference, the 10.8" never exceeded 32 degrees, and that's while charging at max speed, with apps running at the same time.
Overall, this tablet has been nothing but a huge disappointment, i'll just refund it and wait for something else to come out at this point.
Edit: it charges normally when the screen is turned off. When the screen is on, the charger seems to provide enough current to offset whatever i'm consuming, plus those 500-600 extra mAh, so no matter what i'm doing that speed doesn't change. The 10.8" was charging normally, full speed minus whatever power i was drawing, so i'm still pretty sure something's not right.
@chris_g I really hope it could be the problem but wait two more months it's really frustrating! For now I haven't received yet one answer from the support...
Not really good news from Italian support, them tell me that no reports was received about our problem, so them suggested me to try to reset the device to the default to see if is a software problem. Did you guys found something else? I'm really thinking to request the replace of the device.
Just to be sure, could someone give me the mail of the international/English support? I want to try to write a mail also to them.
Cheers
I got the M5 Pro from amazon.it and the warranty check showed that I get warranty in most European countries. I opened a ticked with the Austrian support providing all the info they needed. They said they dont know of the problem so far and will forward it. This was over 1 week ago and I did not receive any response yet.
Replacing the tablet will not solve anything because every M5 (at least the 10" versions) have this bug.
And no it is not an Oreo bug because my Mate 10 (also EMUI 8.0) works fine. I guess it is some code Huawei added to support the pen.
Firmware Finder already shows a EMUI 8.1, but it is not approved for installation yet. I guess we will get Oreo 8.1 in a few weeks/months and this bug will hopefully be fixed in the new version.
andrgin said:
Firmware Finder already shows a EMUI 8.1, but it is not approved for installation yet. I guess we will get Oreo 8.1 in a few weeks/months and this bug will hopefully be fixed in the new version.
Click to expand...
Click to collapse
Don't be so optimistic on that one, as Google themselves introduced an all new multi-touch bug in the 8.1 base. Thus one bug will maybe just be replaced by another one, as Google already stated that they'll have the bug fixed in the June update soonest. Let's hope Huawei uses the patched June base to upgrade our tablet to 8.1.
Sent from my HTC U11 using XDA Labs
Huawei already ships Android 8.1 with the P20 so I guess we are getting the same code. I never heard about multi touch problems there so I guess Huawei has already replaced that faulty Google code. With all the people complaining about late Android updates for existing devices, but there is a reason most vendors wait until they release a new Android version for the masses. Google phones are simply beta test devices.
I have the 8.4" wifi model. It suffers the multi-touch problem but not the sound delay problem. I tried the drum pad app, sounds play instantly as soon as I touch them.