after getting the Moto E 2015 i was searching for the mic because my friend said she couldn't hear me properly during calls. I found there is a mic near camera and the mic for call is located in the back bottom of the device.
The problem is that by mistake i have kept my hand blocking the mic If you face similar problem try to hold the phone on top and give some grip during calls. Was little weird for me at first now it is normal for me.
Having call volume {75%} during calls is good than having full volume.
[Q] Anybody facing similar problem with mic? Let us know if this helped you.
{ the mic must be kept behind due to water proof splash perfection i guess }
Another Solution Found
Put a insulation tape ( cut it very small ) to cover the mic near the rear camera. :good: This improves the call quality and also the noise cancellation feature is disabled ( many users don't like this feature ).
Hope this solution helps many who own a MOTO E 2015 :angel:
I found the normal way I hold the phone with the phone cupped in the palm of my hand makes the sound for the other person low and a bit distant/garbled, but if I hold the phone with my hand at the bottom with my palm cupping the bottom to make a sort of funnel, it really improves the quality. Strange to me that Moto put the main mic on the back instead of the front. I tend to hold the phone angled away from my mouth with only the earpiece against my face/ear which makes the mic even that much more away from my mouth.
lol.. yeah i tried it
bobbyphoenix said:
I found the normal way I hold the phone with the phone cupped in the palm of my hand makes the sound for the other person low and a bit distant/garbled, but if I hold the phone with my hand at the bottom with my palm cupping the bottom to make a sort of funnel, it really improves the quality. Strange to me that Moto put the main mic on the back instead of the front. I tend to hold the phone angled away from my mouth with only the earpiece against my face/ear which makes the mic even that much more away from my mouth.
Click to expand...
Click to collapse
lol.. yeah i tried it while experimentation and failed sometimes to hold properly and has issues during calls. So finally fixed a tape :good:
My wife just got this phone and is having problems with the clarity that it is having. People on the receiving end from her get an echo effect and vox type sounds. Is this just a problem with holding the phone or has there been any issues with software/hardware?
hamiltonfighter said:
My wife just got this phone and is having problems with the clarity that it is having. People on the receiving end from her get an echo effect and vox type sounds. Is this just a problem with holding the phone or has there been any issues with software/hardware?
Click to expand...
Click to collapse
I'm pretty sure it's because the mic is on the back. Mine sounds the same if I don't cup the bottom with my hand. Now if know I'm going to be on a call I use a headset. But for those unexpected calls I just cup the bottom, and it sounds good.
Sent from my MotoE2(4G-LTE)
Yes, this phone has faulty mic design
I also have the same problem. 5 out of 10 people who receive my call complain that they can't hear my voice. Mic is placed on the back side and that is the reason why all these voice clarity problems. If you sit directly under a ceiling fan or if there is wind blowing across, the air that enters the wedge near the mic makes your voice not audible. You need to cup the phone if you want to make your voice audible.
external speakers doesnt working.....no sound....
If i play a song or play a video there are no sound output by speakers....same problem during call...wipe cache partition....tried in safe mode......reboot.....remove sd card...but problem persists....no sound in speakers....pls help
Mic problem
ceanosri said:
Put a insulation tape ( cut it very small ) to cover the mic near the rear camera. :good: This improves the call quality and also the noise cancellation feature is disabled ( many users don't like this feature ).
Hope this solution helps many who own a MOTO E 2015 :angel:
Click to expand...
Click to collapse
Hello, I want to purchase a Moto E 2015 but I also heard about the microphone problem that the phone comes with.
I wanted to make sure that if I cover the back mic with a piece of tape, it would fix this issue? Please let me know and confirm.
If you found another fix for this issue, please let me know thank you very much
I had the exact same issues with my Moto E 2nd Gen (Sprint Prepaid). Putting tape over the hole next to the camera definitely fixed the issue for me. People I call tell me they can now hear me just fine and my voice isn't garbled, breaking up, etc.
Just a side note: before I found this thread I called Sprint support about this issue on three different occasions with no satisfaction. About a week after applying the tape I called Sprint again and was told this was now a "known manufacturer defect" and needed to be addressed by Motorola.
Vhades said:
Hello, I want to purchase a Moto E 2015 but I also heard about the microphone problem that the phone comes with.
I wanted to make sure that if I cover the back mic with a piece of tape, it would fix this issue? Please let me know and confirm.
If you found another fix for this issue, please let me know thank you very much
Click to expand...
Click to collapse
We can not say correction, but if you want to buy one, go ahead, it's a great input device, I'm sure you will not regret it!
By placing the tape on your microphone near the camera, but will leave you satisfied with the result, but that's not a problem to fix, but a workaround!
For problem solution, only those who know the Moto E3 (hahahaha), there at least they can change microphone position.
ceanosri said:
Put a insulation tape ( cut it very small ) to cover the mic near the rear camera. :good: This improves the call quality and also the noise cancellation feature is disabled ( many users don't like this feature ).
Hope this solution helps many who own a MOTO E 2015 :angel:
Click to expand...
Click to collapse
I was completely skeptical about this solution but ... IT WORKS!
Thank you for posting this!
Sent from my 1+1 using Tapatalk
Ever since I bought this phone (Motorola Moto E 2nd gen. LTE) almost everyone I call complain about not hearing me properly. Some people say it sounds like I'm speaking to them from the bottom of a barrel. If I make calls using my wired headphones with a built in mic voice call quality is perfect.
ceanosri said:
Put a insulation tape ( cut it very small ) to cover the mic near the rear camera. :good: This improves the call quality and also the noise cancellation feature is disabled ( many users don't like this feature ).
Hope this solution helps many who own a MOTO E 2015 :angel:
Click to expand...
Click to collapse
I tried this and there was possibly a very small improvement however the sound quality during voice calls is still way poorer than on any previous phone I have owned.
Initially I thought this problem was caused by a faulty mic so I sent the phone to be repaired and they tell me the mic has been replaced but still the problem persists.
I wonder if this is all related to some kind of software bug that Motorola needs to fix?
Tom-Bo said:
Ever since I bought this phone (Motorola Moto E 2nd gen. LTE) almost everyone I call complain about not hearing me properly. Some people say it sounds like I'm speaking to them from the bottom of a barrel. If I make calls using my wired headphones with a built in mic voice call quality is perfect.
I tried this and there was possibly a very small improvement however the sound quality during voice calls is still way poorer than on any previous phone I have owned.
Initially I thought this problem was caused by a faulty mic so I sent the phone to be repaired and they tell me the mic has been replaced but still the problem persists.
I wonder if this is all related to some kind of software bug that Motorola needs to fix?
Click to expand...
Click to collapse
I think the only way Moto can fix it with software is to disable the noise cancelling mic, but it will still suck since the main mic is on the back. It's hard to believe testing didn't catch that having both mics on the back was a bad thing. I gave up with trying to make calls with the E. I got a G, and since the mic is on the FRONT, it's a great calling phone. People say they think I'm on a land line.
bobbyphoenix said:
I gave up with trying to make calls with the E. I got a G, and since the mic is on the FRONT, it's a great calling phone. People say they think I'm on a land line.
Click to expand...
Click to collapse
Hmmm.... I'm probably gonna try to revoke my purchase on the grounds that sound quality in voice calls is so poor people can't hear and understand what I'm saying. Or if that doesn't work I might just have to sell it.
I mean it's kind of inconvenient that before answering a phone call I have to first connect a pair of headphones to it.
Plus I've already had to have this phone repaired three times since I bought it two months ago:
Initially when I bought the phone the headphone jack didn't work at all. So I took it back to the store and they replaced the whole phone.
About a month later the headphone jack of my newly replaced phone stopped working so I sent it to be repaired and they replaced the headphone jack
And last week I had the mic replaced but unfortunately that didn't improve voice call sound quality
An additional problem I've had is that if I press the + button on my wired headphones to increase volume Android doesn't actually increase the volume but instead it starts a google voice search. At first I thought my headphones were broken but then I tried them with three of my friends Android phones as well as my other Lumia phone and none of them had that problem. And I actually went to the store where they sold me the Moto E phone and tried my headphones on two other Moto E phones they have on display there and on both of them the plus button on my headphones had that same problem. So... that seems to be another bug in the phone's software (and/or hardware).
So yeah, not a very high quality product. Although pretty much everything else about Motorola Moto E 2nd gen is great actually!
Tom-Bo said:
Hmmm.... I'm probably gonna try to revoke my purchase on the grounds that sound quality in voice calls is so poor people can't hear and understand what I'm saying. Or if that doesn't work I might just have to sell it.
I mean it's kind of inconvenient that before answering a phone call I have to first connect a pair of headphones to it.
Plus I've already had to have this phone repaired three times since I bought it two months ago:
Initially when I bought the phone the headphone jack didn't work at all. So I took it back to the store and they replaced the whole phone.
About a month later the headphone jack of my newly replaced phone stopped working so I sent it to be repaired and they replaced the headphone jack
And last week I had the mic replaced but unfortunately that didn't improve voice call sound quality
An additional problem I've had is that if I press the + button on my wired headphones to increase volume Android doesn't actually increase the volume but instead it starts a google voice search. At first I thought my headphones were broken but then I tried them with three of my friends Android phones as well as my other Lumia phone and none of them had that problem. And I actually went to the store where they sold me the Moto E phone and tried my headphones on two other Moto E phones they have on display there and on both of them the plus button on my headphones had that same problem. So... that seems to be another bug in the phone's software (and/or hardware).
So yeah, not a very high quality product. Although pretty much everything else about Motorola Moto E 2nd gen is great actually!
Click to expand...
Click to collapse
Yeah I think the E is a great little phone. If it only did what it's called. A PHONE! I haven't had any issues with mine, so I keep it as a backup, or to take when I'm just needing to have a phone stashed away. It's hard to believe for just a bit more to get the G you get almost a flagship level phone. I highly recommend the G (2/16 version) if you decide to get rid of the E.
No issues at all on mine.
No one tried to adjust noise cancelation settings yet (in system files)?
I have been having the same problemCupping my hand over the bottom of the phone (or using a headset with a mic, or a car's bluetooth system!) works best as far a I'm concerned.-- settling my hand over the top half of the back of the phone doesn't work of me. This is probably due to some particularity of hand shape/size, or maybe the silicone case... No doubt there is an element of bad design in this problem.
Thanks!!! Tape trick worked perfect on my brothers E and I can now understand what he's saying even though I seldom agree with it.
Related
hi all, sorry if wrong place. but here goes.
just wondered is there anyway to replace to internal speaker, one of them have blown n making a crappy crackling noise
the other speaker is fine
Alex
Yes you can replace them by your self but then you will lose your warranty, there are replacment speakers at ebay:
http://cgi.ebay.co.uk/archos-101-In...UK_Mobiles_Accessories_RL&hash=item3f0830e4a3
cool, ive ordered them
any idea how to change them? lol
and for now any way to disable the speaker from playing anything?
cool, ive ordered them
any idea how to change them? lol
and for now any way to disable the speaker from playing anything?
Click to expand...
Click to collapse
let us know how you get on- I have the same problem! as for how to fit, it says on the eBay listing that instructions and tools can be provided at no charge, you just have to contact the seller.
will do matey. i didnt look at it fully, i think i got tools for it. n ive emailed him if poss to send to my email.
drew85a said:
and for now any way to disable the speaker from playing anything?
Click to expand...
Click to collapse
The blown speaker was really bugging me last night, so I gave the back of the unit a sharp tap over that speaker. After a few crackles, that speaker just stopped working. Not sure if that means its just a loose connection, but at least the (mono) sound is clear for now....
I have the same problem:
Sometimes the left speakers seams to not handle a specific sound.
I want to change my speakers, too.
But is it possible to insert better speakers?
I want a better quality...
Had the same problem but i fixed mine by myself, had a broken cellphone (china made phone) it had the same size as the archos i just remved the busted ones tape the wires and put it all back together now it works fine
this problem was in s2
http://forum.xda-developers.com/showthread.php?t=1130860
the loud and hiss and bass audio on video recording
like this
http://www.youtube.com/watch?v=7TFm93qvGnU&feature=player_embedded#!
someone know if this problem fixed in s3?
There is a difference between product launch and product available...
Sent from my GT-I9100 using Tapatalk 2
maormark said:
this problem was in s2
http://forum.xda-developers.com/showthread.php?t=1130860
the loud and hiss and bass audio on video recording
like this
http://www.youtube.com/watch?v=7TFm93qvGnU&feature=player_embedded#!
someone know if this problem fixed in s3?
Click to expand...
Click to collapse
I just bought s3 recently and have faced mic issues, its not able to pick up voice easily, have to use the other hand to cover my mouth and phone for it to be able to catch my voice!!
I am going through mic issues.
I had a mic problem with my first S3 during phone calls. I couldn't do anything about it everyone was saying they couldn't hear me.
(The sim I am using is an British UK O2 micro simcard that I used in a iphone 4, cheap samsung, and samsung S2 previously with no problems at all.)
I then returned the phone to the T-mobile shop retailers, they said it was rare and not a common fault.
My new one is doing the exact same thing, I didn't update it nor is there a new update.
Can someone please help as I am lost. Thank you.
(The sim I am using is an British UK O2 micro simcard that I used in a iphone 4, cheap samsung, and samsung S2 previously with no problems at all.)
s3 mic problem
im having same problems n im on my third 1, all with the same problems. just been through all setting n nothing, waiting to hear back from my network provider (3). good phone but really annoyed with this problem now, everything is ok i put on loud speaker but this is no use when im tryin to run a business.......
I thought I was the only one facing the issue . The handsfree using the wired headset is completely faulty and the other party can hardly hear you . However sometime it works.
I tried some options ..
1. Dont insert the wired headset in the middle of the call it wont work.
2. Insert the wired headset and then dial the number - this seems to work most of the times
3. Accepting the call while the wired headset is inserted - this seems to work.
Not sure what the solution is - anyone able to resolve it ?
not the best voice receptions by the mic....but i havent got any complaints from the receiving end...and audio recording not great but better than the s2..used both the phones for quiet long
I have same issue. Other party doesn't hear me most of the times clearly. They say that I sound like i'm using speaker mode and I'm walking in the room with bucket in my head.
I used some kind of phonecall recording app and from there I can hear myself quite clearly. Maybe it is related to service provider?
Now switched to gsm mode only to see does it make difference.
Found from other thread: http://forum.xda-developers.com/showthread.php?t=1710562&highlight=voice
Seems like noice cancellation needs to be disabled. Worked for me :good:
Try turning noise reduction off , in the call settings section
Sent from my GT-I9300
I also have the same issue. But when i go to uncheck the box I am not allowed to do so. I see it is checked but with light green colour and i cannot uncheck it. Any suggestions?
I am not rooted.... Does this affect?
mic problem in S3
M also having t same problem...hav done all the ways explained above...but still in trouble....sometimes mic works great but sometimes it dont...
microphooooone hole
I have a solution guys. Use left hand when phone call or grab it just for upper part. You are covering small hole for microphone.
I have like 1phone/year and never happened to me that i cover microphone hole when calling. With this one I have to stay focused to dont cover.... Its getting better but samsung engineers terribly overlooked this.
I phone like 4-5 hours per day, so i have habit to let phone just touch my hand and pretty much dont hold it at all. But when you hold it right hand your below thumb area of hand get to cover microphone hole....
and this is when someone else looses my voice over phone....
There is a microphone at the bottom and one at the top. How are you holding your phone? No matter what I do, I can't cover them up during a call.
sirgab said:
I also have the same issue. But when i go to uncheck the box I am not allowed to do so. I see it is checked but with light green colour and i cannot uncheck it. Any suggestions?
I am not rooted.... Does this affect?
Click to expand...
Click to collapse
Same here, cannot uncheck 'noise cancellation'
Wired headset only works when call made first, then audio plug inserted, even with BT disabled.
Multiple headsets mics not working that are known good headsets tested on other phones.
member68 said:
There is a microphone at the bottom and one at the top. How are you holding your phone? No matter what I do, I can't cover them up during a call.
Click to expand...
Click to collapse
I have played with recording a bit lately (due to another issue of noise in audio recording) and I found that the upper microphone is disabled during a call from some reason. It is used in other video/audio recording though.
javm said:
I have played with recording a bit lately (due to another issue of noise in audio recording) and I found that the upper microphone is disabled during a call from some reason. It is used in other video/audio recording though.
Click to expand...
Click to collapse
if I'm not mistaken the upper mic is working solo when ur on speaker during a call.
when u use the ear peace the buttom one is the main one and the upper one is for noise cancelation.
ishaycc said:
if I'm not mistaken the upper mic is working solo when ur on speaker during a call.
when u use the ear peace the buttom one is the main one and the upper one is for noise cancelation.
Click to expand...
Click to collapse
I only tried on speaker and the upper mic was definitely not catching anything - if I placed my hand over the bottom one, there was no sound from my side, even when I was talking directly to the upper mic.
Not sure whether it is a feature or a bug (there were some reports that the mics are switched by mistake on the software level) but if it is a feature then it is rather unfortunate one as it is quite common to hold the phone at its bottom.
ishaycc said:
if I'm not mistaken the upper mic is working solo when ur on speaker during a call.
when u use the ear peace the buttom one is the main one and the upper one is for noise cancelation.
Click to expand...
Click to collapse
You right, thats the reason for upper microphone - do compare signals from lower ant top, and eliminates noise (that coming more from top) from voice (that coming much more from low)
Other reason probably is stereo sound when making video...
PS
Comon guys, it is almost impossible to hide microphone with hand, left or right - does not matter. You should have palm from soft material as balloon to hide it Otherwise it is hardly possible by mistake, even if you try it is hard to do it
Hi guys,
I have had various handsets in the past two years (HTC Desire, HTC Desire HD, Nexus S and Galaxy Nexus) and I have used all those in my car hands free via the AUX socket, i.e. successfully making phone calls and playing music whilst driving
I recently got the S2 and when I connect it to the AUX in the car, music is loud and clear but when I when in a phone call the other person is struggling to hear me even with all volume levels set at max. I can hear them clearly though.
I know when the S2 was first released there was a hoohaa about poor call quality especially the microphone volume being set too low by default etc.Could this be what I am experiencing? I am in doubt because on normal calls (no AUX) the other person can hear me clearly and I can hear them.
Is there a fix for this issue? It is important for me to be able to have calls in the car.
I am completely stock I9100 ICS 4.0.3.
I have tried with and without cases without success, currently have a barely there case on.
WIll greatly appreciate any feedback
KKH
First off, you said you have an i9000, which is the Galaxy S1. Did you actually mean an i9100?
Second, it could be a hardware issue. There is rubber housing on each mic; the lower mic is used during regular voice calls. The upper is used for noise cancellation, but also it is used for the primary microphone for speaker phone mode and car mode. I had an issue with speaker phone mode where the rubber housing on the upper mic was not seated properly, so on speaker phone, my voice was muffled. I had to open the phone up and re-seat the housing on the upper mic to get it to work properly.
ctomgee said:
First off, you said you hasn't an i9000, which is the Galaxy S1. Did you actually mean an i9100?
Second, it could be a hardware issue. There is rubber housing on each mic; the lower mic is used during regular voice calls. The upper is used for noise cancellation, but also it is used for the primary microphone for speaker phone mode and car mode. I had an issue with speaker phone mode where the rubber housing on the upper mic was not seated properly, so on speaker phone, my voice was muffled. I had to open the phone up and re-seat the housing on the upper mic to get it to work properly.
Click to expand...
Click to collapse
Sorry it was a typo, I do indeed have an I9100 aka S2 (corrected it on OP).
So the NC mic is used for car mode? The thing about the S2 is it doesnt visually show on screen when a headset/mic is connected hence I didnt think there was a car mode as such.
I may have the same issue as you, was it relatively simple to disassemble the back and relign the rubber?
Thanks
KKH
kkh786 said:
Sorry it was a typo, I do indeed have an I9100 aka S2 (corrected it on OP).
So the NC mic is used for car mode? The thing about the S2 is it doesnt visually show on screen when a headset/mic is connected hence I didnt think there was a car mode as such.
I may have the same issue as you, was it relatively simple to disassemble the back and relign the rubber?
Thanks
KKH
Click to expand...
Click to collapse
Yes, the NC mic is what picks up sound for speakerphone/car mode.
Overall, I personally found that breakdown is pretty simple. Check out this post. It details a fix for echo due to issues with the rubber housing, but it gives you an idea of what to do. Focus on the top mic; if you're not having issues with regular voice calls, don't mess with the bottom mic.
You'll need a phillips screwdriver from an eye-glasses kit, and something to pop the case apart. I used an old credit card. Be careful when popping the case apart, the power button and volume rocker can be easy to lose.
If this seems daunting to you, and you are still under warranty, just take it to an authorized Samsung repair center.
EDIT: Moderators, please feel free to move this thread to the troubleshooting/Q&A forum. I didn't realize it might belong there... Sorry!
OK so I got a new HTC One and so far I love it in all aspects except... the following:
With a headset plugged in to the headphone jack (earbuds with in-line mic and button) any amount of jostling or rotation of the plug in the jack causes my phone to skip songs, stop playing music, and begin redialing the last call in my call log. This issue makes the phone practically unusable for listening to music, as even the slightest shaking of the plug (i.e. from phone in pocket while walking, movement of headphone cord from turning head left or right while sitting still, etc) causes problems.
I thought it was a problem with the individual device I got so T-Mobile was nice enough to send me a new HTC One...
And it has the exact same problem.
I have tried several different headsets with button and mic. Notably, all of the headsets with mic I've tried all work flawlessly on all other devices.
Has ANYONE had this problem?
Note that I Intend to record a video of the problem for evidence, but I'm pretty convinced its a design flaw in the HTC One.
At this point I have all intention to go with a different device, as much as that pains me to say (probably the Xperia Z)
EDIT2: After some experimentation, I have discovered the problem. It is a ridiculous design flaw on the part of HTC. I will post pictures later along with videos. In theory it can be remedied with a new set of headphones of a certain style or possibly some electrical tape or other insulating material, but I really don't think that should be a requirement of using the HTC One.
EDIT4: See here for my post on reddit with a description of what I believe to be the cause of this problem: http://www.reddit.com/r/htcone/comments/1k6ia1/illustration_of_a_design_flaw_with_the_htc_one/
And here is a link directly to the photo album on imgur with descriptive captions: http://imgur.com/a/uXvn3
i just picked up a set of ear bud n mic headphones today and played music and did voice commands with it today and had no issues but it was a short period of time...i will try to replicate ur issue and report back later today.
its a issue with something of htc software i believe. it was doing similar with my skullcandy ink'd second gens.
i looked into it a lil but not alot. but it seems only certain headset/earbud combos work properly. i really dont know why theyd have it like that. but for me i had to play around with the mic button and what not.
It's the head set I have earbuds and soul, soul works fine
Sent from my HTC One using Tapatalk 2
I've run into this problem on other phones before, but it was always the 3.5mm jack. Either it was tarnished or the case/jack design combo was causing it to not seat fully. Check very closely that the jack is fully seated and maybe try with another set before condemning the jack in the phone as bad.
I believe I have diagnosed the cause of this and other problems. Please see the OP for links to photo album with descriptions.
I purchased mine back in june and never had this problem. Ive used 2 pairs of headphones with the device (some $5 kyocera promo headset from when I worked at metropcs and a pair of Sony MDR-XB500). Only thing I could think of would be faulty software/hardware (phone jack) combination.
LifeEscalade said:
I purchased mine back in june and never had this problem.
Click to expand...
Click to collapse
yeah , it's right.
I have this very issue on my HTC one Since my wife's HTC one doesn't experience it with the same headphones I just concluded it was some tolerances that were off on mine I mainly use Bluetooth so I didn't feel it was a big enough issue to return. I had originally searched to see if it was a widespread issue, but could not find any others who had it.
I have not had the problem, either with a headset or an AUX cable I use for my car stereo. The headset jack on mine fits very snug and the plug does not touch the housing except maybe a very small area where the lip is metal.
Just wanted to know if anyone else noticed faint buzzing/scratching/hissing noises coming out of their headphone jack...
(and yes I have tested several headphones/earbuds and tested with my MDRv6's all with the same results. Its definitely the phone not the headphones)
When I insert my headphones there is a quick beeping sound that plays for a second or so then goes quiet.
When music is playing, especially soft music (a particular song was Instant Crush; Daft Punk) there is a hiss in the background, specifically when certain tones play.
It was terribly noticeable right at the beginning of a few songs, especially the one I listed above.
I also have button sound effects enabled. So When I press one of the soft UI buttons it makes a tick noise. However for about 5 seconds after the tick there is a long hiss then silence until I press another button.
The volume of the hissing/scratching noises is directly related to the actual volume of the device and the note playing.
Im on stock build 11c w/root, and I havent found a lot of info about this problem.
Just wondering if anyone has noticed this, or if this is a known issue?
If your phone is warranteed, I would bring it in
The G3 boasts an AMPLIFIED 1 watt sound speaker, which means there is a powered sound processor.. Unless the jack needs to be cleaned, I would lean toward thinking there is a defect in your phones jack, or sound assembly. I think its more than likely a defective jack, especially if there are no sounds like you are describing when headphones are not in use
Yeah the phone is brand new. I think I'm going to RMA....
Sent from my VS985 4G using XDA Free mobile app
I've noticed it. Seems to be worse when charging.
Verizon remotely detected root, warranty voided.
Posted about it here.
http://forum.xda-developers.com/showthread.php?p=57355721
Word of warning before calling Verizon
Sent from my VS985 4G using XDA Free mobile app
nuke235 said:
Just wanted to know if anyone else noticed faint buzzing/scratching/hissing noises coming out of their headphone jack...
(and yes I have tested several headphones/earbuds and tested with my MDRv6's all with the same results. Its definitely the phone not the headphones)
When I insert my headphones there is a quick beeping sound that plays for a second or so then goes quiet.
When music is playing, especially soft music (a particular song was Instant Crush; Daft Punk) there is a hiss in the background, specifically when certain tones play.
It was terribly noticeable right at the beginning of a few songs, especially the one I listed above.
I also have button sound effects enabled. So When I press one of the soft UI buttons it makes a tick noise. However for about 5 seconds after the tick there is a long hiss then silence until I press another button.
The volume of the hissing/scratching noises is directly related to the actual volume of the device and the note playing.
Im on stock build 11c w/root, and I havent found a lot of info about this problem.
Just wondering if anyone has noticed this, or if this is a known issue?
Click to expand...
Click to collapse
Just got my G3 a week ago and didnt use headphones until I read your post, I tested many different songs with different players, stock player, google player, Iheart radio, pandora, etc, headphone sound is crystal clear on mine, I dont get any beeps either like you described, I did notice you need to make sure the jack is pushed in good and tight, I put it in and thought it was all the way in and sound was crappy, pushed a bit harder and it clicked in good and sound was great, do you have a case that may be preventing the jack from being pushed in all the way, I had a phone in the past that this happened to me with, had to cut away some rubber on the jack to make it fit snug, if none of those are the issue, I would look into a warranty claim. I am using the beats audio earbuds that came with my HTC M7 I had before this phone.
kchinth said:
I've noticed it. Seems to be worse when charging.
Click to expand...
Click to collapse
That could be the issue. I know on the 2012 Nexus 7, it's really bad. It's supposedly due to the microUSB port and the headphone jack sharing the same circuit, or some engineering thing like.
Wonder if it's the same or if they didn't shield the headphone jack very well and it's picking up interference from the microUSB port when charging?
I didn't want to leave this up in the air so I figured I would post an update.
I replaced my G3 through Verizon for a brand new unit. My first phone was of an earlier batch (came with the 10b update) the second one was of a later batch and had 11b pre-installed.
Both phones had the same issue. There is a hissing noise/distortion that comes from the headphone jack. Even when not playing music.
I noticed it on other phones too but not anywhere nearly as much. I understand that any audio source is going to have a little background interference but the G3 definitely has a more significant issue than others.
However it seems to be entirely dependant on what headphones you are using.
1st. I tested first with my Sony MDR-v6's which the problem is most noticeable on. Extreme hissing/background noise.
2nd. Then I used a pair of Audio Techina ATH-PRO500's and the problem was almost unnoticeable.
3rd. I also tried my Steel Series Siberia v2's and the problem was again almost completely gone.
4th. I also used my receiver at home. JVC 5.1 channel receiver with RCA speakers and a Kenwood sub, didn't notice the issue at all. However there where some occasional strange popping noises when no music was playing I didn't get on my GS3 or other MP3 player.
5th. Finally I tried the ear buds that came with my Galaxy S3 and the distortion was again totally noticeable with and without music playing.
This is most definitely an issue that totally depends on what headphones you are using not sure if it has to do with sensitivity or impedance (this is what most people think) however it is most definitely an issue. I saw a few threads saying that audio issues were a problem in Android 4.4.2 however LG/Verizon have yet to release a stock base on anything but.
I suppose I could flash AOSP 4.4.4 and see if the problem persists but I don't know if that would even be worth it.
2 phones and 4 headsets later this is starting to seem like either a software or a design issue.
However I have nothing but good to say about every other bit of this phone. Really besides the audio jack top notch all around.
Sent from my Stumped and Bumped Verizon LG G3
I might have found a workaround for this
I have tested 3 LG D855 and all of them have noise/static/high-freq leak from the processor out to the headphones. It might be a faulty design for the headphones amplification stage for headphones (when the headphones logo appears on the status bar). However, when using line level output (the jack appears on the status bar) the problem does not reproduce.
Therefore the workaround I've found is to trick the phone into line level output mode and then plug the headphones. To do this you need to plug in a 3.5mm jack extensor or a 2-to-1 3.5mm Y-adapter with no load, that's it, with nothing connected to it. At that moment, the phone will activate the line level output mode. Only after that you will connect the headphones, and you'll see there are no artifacts on the audio.
That being said, I'm not sure this will work with all kind of headphones as I have only tried with mines that are low-impedance ones, but on those it works perfectly. To be checked if the level of the signal in line mode is enough to drive other headphones.
In any case, it is a shame this happens with a high-end and expensive smartphone. I was hopping this will be fixed in a newer hardware revision but I got two replacements of mine and no luck. I have read somewhere this might be a flaw in Snapdragon 801, as it integrates completely the signal routings but isolates badly highfreq noise from processor stages, etc. etc. but I do not remember where I did read it unfortunately.
I hope this helps!
drondron said:
I have tested 3 LG D855 and all of them have noise/static/high-freq leak from the processor out to the headphones. It might be a faulty design for the headphones amplification stage for headphones (when the headphones logo appears on the status bar). However, when using line level output (the jack appears on the status bar) the problem does not reproduce.
Therefore the workaround I've found is to trick the phone into line level output mode and then plug the headphones. To do this you need to plug in a 3.5mm jack extensor or a 2-to-1 3.5mm Y-adapter with no load, that's it, with nothing connected to it. At that moment, the phone will activate the line level output mode. Only after that you will connect the headphones, and you'll see there are no artifacts on the audio.
That being said, I'm not sure this will work with all kind of headphones as I have only tried with mines that are low-impedance ones, but on those it works perfectly. To be checked if the level of the signal in line mode is enough to drive other headphones.
In any case, it is a shame this happens with a high-end and expensive smartphone. I was hopping this will be fixed in a newer hardware revision but I got two replacements of mine and no luck. I have read somewhere this might be a flaw in Snapdragon 801, as it integrates completely the signal routings but isolates badly highfreq noise from processor stages, etc. etc. but I do not remember where I did read it unfortunately.
I hope this helps!
Click to expand...
Click to collapse
Ive been having the same issue. I have a pair of Shure SE846 which are about 8ohms. I experience the poor audio, especially the noise in the left channel. I find that placing a call and then listening to music removes the left channel static but the sound is still kinda bad. Ill try your suggestion tonight and post back. Just wanted to let you know your not alone.
I despise my G3 because of this. Im looking to get a new phone unless I can fix this.
Nope, my sound is perfect on my high-end Sony over the ear phones. Crystal clear on pure stock G3 .
I haven't noticed any artifact issues on my phone when using headphones, however when I plug it into my vehicle and also plug in the charger that causes everything to go nuts. The USB interference causes a crazy amount of excess noise. I haven't ever actually tried listening to headphones while charging, so in the car is the only time I've ever noticed it. The same issue occurs when I plug in my Galaxy Tab Pro into the aux jack and charge it at the same time, so this is definitely not unique to the G3. I wish all phones had as good an amplifier as my HTC DNA does, I still use that thing for music because the sound is so good.
pitbull8265 said:
If your phone is warranteed, I would bring it in
The G3 boasts an AMPLIFIED 1 watt sound speaker, which means there is a powered sound processor.. Unless the jack needs to be cleaned, I would lean toward thinking there is a defect in your phones jack, or sound assembly. I think its more than likely a defective jack, especially if there are no sounds like you are describing when headphones are not in use
Click to expand...
Click to collapse
I'm having a different audio problem.
With headphones plugged in and listening to music using any player, the right side sound emits distortion/hissing noise at a certain frequencies. When I tested it with plugging a 3.5mm to 3.5mm to an external amp (JDS labs c5) the distortion/hissing noise is completely gone. So it's definitely not a faulty jack
The hissing is evident at the beginning of (first few seconds) Tina Area's Still Running and You set fire to my heart .
I'm testing it with sensitive iem (Westone Um3x).
So does this mean there is a problem with the internal amp of the g3 or more to do with the os bug that can be solved with a custom kernel or update.
Is this a common issue found on all g3s?
drondron said:
I have tested 3 LG D855 and all of them have noise/static/high-freq leak from the processor out to the headphones. It might be a faulty design for the headphones amplification stage for headphones (when the headphones logo appears on the status bar). However, when using line level output (the jack appears on the status bar) the problem does not reproduce.
Therefore the workaround I've found is to trick the phone into line level output mode and then plug the headphones. To do this you need to plug in a 3.5mm jack extensor or a 2-to-1 3.5mm Y-adapter with no load, that's it, with nothing connected to it. At that moment, the phone will activate the line level output mode. Only after that you will connect the headphones, and you'll see there are no artifacts on the audio.
That being said, I'm not sure this will work with all kind of headphones as I have only tried with mines that are low-impedance ones, but on those it works perfectly. To be checked if the level of the signal in line mode is enough to drive other headphones.
In any case, it is a shame this happens with a high-end and expensive smartphone. I was hopping this will be fixed in a newer hardware revision but I got two replacements of mine and no luck. I have read somewhere this might be a flaw in Snapdragon 801, as it integrates completely the signal routings but isolates badly highfreq noise from processor stages, etc. etc. but I do not remember where I did read it unfortunately.
I hope this helps!
Click to expand...
Click to collapse
Hi! This worked perfectly for me but for me instead of tricking the phone into line level output mode, I detaching one side of my headphones before plugging it into the headphone jack then reattached it afterwards. I'm using pair of sensitive iems (Westone um3x rc)
Everything is quit with no distortion, just how it should be!
One thing, is there an option within android or an app that can permanently enable line level mode ever time headphones are plugged in without having to trick it.
If so, I won't have to sent my phone for repair!
Also are there any disadvantages for using line level with headphones?
Fungus999 said:
Hi! This worked perfectly for me but for me instead of tricking the phone into line level output mode, I detaching one side of my headphones before plugging it into the headphone jack then reattached it afterwards. I'm using pair of sensitive iems (Westone um3x rc)
Everything is quit with no distortion, just how it should be!
One thing, is there an option within android or an app that can permanently enable line level mode ever time headphones are plugged in without having to trick it.
If so, I won't have to sent my phone for repair!
Also are there any disadvantages for using line level with headphones?
Click to expand...
Click to collapse
Using line out shouldn't make any difference on audio quality. It only disables the remote (buttons and microphone).
Would also really like a way to force the line-out mode. Btw, does this affect all G3s? Cause right now I'm not sure if it's worth the hassle of replacing it.
sulkie said:
Using line out shouldn't make any difference on audio quality. It only disables the remote (buttons and microphone).
Would also really like a way to force the line-out mode. Btw, does this affect all G3s? Cause right now I'm not sure if it's worth the hassle of replacing it.
Click to expand...
Click to collapse
I know but some how using line out causes the hissing from the right side to go away completely. Strange huh
Are you also having this problem?
I also don't want to return mine if it exists in all g3s and there's a easier work around.
Yea same thing. I have artifacts in the left channel except when I manage to force the phone to recognize the headphones as line-out. I did this with the adapter to test it and it's impractical if not impossible to use the same adapter all the time.
I'm gonna try doing this right this moment to see if it works: http://forum.xda-developers.com/lg-g3/help/hissing-noise-left-ear-playing-music-t2804065/page17
sulkie said:
Yea same thing. I have artifacts in the left channel except when I manage to force the phone to recognize the headphones as line-out. I did this with the adapter to test it and it's impractical if not impossible to use the same adapter all the time.
I'm gonna try doing this right this moment to see if it works: http://forum.xda-developers.com/lg-g3/help/hissing-noise-left-ear-playing-music-t2804065/page17
Click to expand...
Click to collapse
I don't use earphones with a volume remote or microphone so that's not a problem.
It could be more to do with the increase in output impedance but I might be wrong cos the volume level is identical to headphone out.
I'm also getting a lot of static background noise but it disappears after making and hanging up a call as mentioned in a thread.
But yeah a permanent fix by forcing it into line out or doing some changes in kernel would be much more convenient
Fungus999 said:
I don't use earphones with a volume remote or microphone so that's not a problem.
It could be more to do with the increase in output impedance but I might be wrong cos the volume level is identical to headphone out.
I'm also getting a lot of static background noise but it disappears after making and hanging up a call as mentioned in a thread.
But yeah a permanent fix by forcing it into line out or doing some changes in kernel would be much more convenient
Click to expand...
Click to collapse
Great news! I just tried the fix from that thread and it worked. Here's the post: http://forum.xda-developers.com/showpost.php?p=59601465&postcount=150
I'm using stock rom which had 3 mixer xml files and I edited 2 of them, mixer_paths.xml and mixer_paths_qcwcn.xml. Also, instead of changing the value to 0, I deleted the entire line as it was suggested later in the thread.
The artifacts/noise in the left channel are gone!
sulkie said:
Great news! I just tried the fix from that thread and it worked. Here's the post: http://forum.xda-developers.com/showpost.php?p=59601465&postcount=150
I'm using stock rom which had 3 mixer xml files and I edited 2 of them, mixer_paths.xml and mixer_paths_qcwcn.xml. Also, instead of changing the value to 0, I deleted the entire line as it was suggested later in the thread.
The artifacts/noise in the left channel are gone!
Click to expand...
Click to collapse
But mine is stock on stock Lollipop via official update and with the hiss coming from the right side.
Please excuses my ignorance but I know nothing about accessing and editing a ROM.
How do I get into the rom and into the file called system/etc"?