[Q] Anyone else with fingerprint scanner issues? - Galaxy S6 Edge Q&A, Help & Troubleshooting

So my fingerprint scanner worked flawlessly for about a week then issues started. It goes through spots where it won't recognize any of the scans. If I delete the scans and redo then it works great for a little while then won't recognize any of them again. Anyone else experience this? Thanks!

travistyofjustice said:
So my fingerprint scanner worked flawlessly for about a week then issues started. It goes through spots where it won't recognize any of the scans. If I delete the scans and redo then it works great for a little while then won't recognize any of them again. Anyone else experience this? Thanks!
Click to expand...
Click to collapse
no not yet had the phone for 2 weeks and is fine

Just had this issue myself today, I have both thumbs programmed in and it refused to accept either. Once I entered my password it was fine. Happened twice now.
Sent from my SM-G925F using XDA Free mobile app

Had to factory reset the phone because it said that the system cannot handle fingerprints.
Even with the security password didn't work. . .
Sammy really screwed up this phone trying to release it asap

travistyofjustice said:
So my fingerprint scanner worked flawlessly for about a week then issues started. It goes through spots where it won't recognize any of the scans. If I delete the scans and redo then it works great for a little while then won't recognize any of them again. Anyone else experience this? Thanks!
Click to expand...
Click to collapse
Occasionally it will go in can't recognize mode, but after doing a backup password it works fine. It's a very weird bug.

Maesedroid said:
Had to factory reset the phone because it said that the system cannot handle fingerprints.
Even with the security password didn't work. . .
Sammy really screwed up this phone trying to release it asap
Click to expand...
Click to collapse
I had this problem once. Then i simply input the emergency password, which worked.
Usually it has to do with the positioning of your thumb. Just make sure you place it at the right angle.

Related

[Q] Proximity Sensor Issues?

Am I the only one having problems with the Proximity Sensor on the Atrix? I can't seem to get it to kick in when on a call. I have already dial-toned a couple of people when talking on the phone. I have tried covering up the sensor by placing the palm of my hand over the to 1/2 of the phone and it never kicks in.
Can someone verify for me that it does work and not some software bug.
Thanks,
Ed
Did you ever find the problem? My proximity sensor has stopped working also.
i am having an issue with mine too. at first i thought it was an issue with the screen not coming back on, but now i realize that the proximity sensor is not turning off the screen at all and my screen is just turning off when the screen timeout value is reached.
my phone is rooted, i have used titanium backup to freeze some of the apps associated with blur, and i have installed the hack to use webtop mode. can others that have this issue confirm if they are running stock or modified software?
***EDIT***
http://forum.xda-developers.com/showthread.php?p=12035170#post12035170
Any of you guys ever find a fix for this? I just noticed that mine is not working anymore either. It's rooted using aRoot but it was working for a while and now it doesn't anymore. I have another couple of days to exchange in store if I want to if it's a phone issue.
Crap, I'm having the same issue now too -- was working fine since I had it, but this occured just today, Day-2 of using 1.5.7 .... wonder if it's related ...
Crap, I'm having the same issue now too -- was working fine since I had it, but this occured just today, Day-2 of using 1.5.7 .... wonder if it's related ...
Reboot seems to fix this -- but annoying >_<
Is anyone that is having these issues using bluetooth? I have isolated mine to bluetooth and sent an issue report to Motorola.
same problem here but not using bluetooth
My wife's Atrix does the same thing. "dials or hangs up while in a call". She does not own a bluetooth headset and I have only connected a Motorola 305 one time to it. Reboot fixes the problem. Reboot seems to take forever when compared to my Dell Streak.
Ed Venture said:
Am I the only one having problems with the Proximity Sensor on the Atrix? I can't seem to get it to kick in when on a call. I have already dial-toned a couple of people when talking on the phone. I have tried covering up the sensor by placing the palm of my hand over the to 1/2 of the phone and it never kicks in.
Can someone verify for me that it does work and not some software bug.
Thanks,
Ed
Click to expand...
Click to collapse
Had the problem with mine when I installed a different launcher had to delete it and restart the phone now it works ....for me anyways
Sent from my MB860 using XDA App
Hi I believe I traced the problem with the proximity sensor not working to Handcent SMS. On two separate Atrixes, as soon as I uninstalled Handcent and rebooted the phone the problem went away and stayed away. I have since installed GoSMS and now it happens just sometimes (usually after I install a new app) but a reboot after installing an app ususlly fixes it.
My Phone has a standard Telstra (Australia ROM) and is not unlocked or modified in any way.
Ed Venture said:
Am I the only one having problems with the Proximity Sensor on the Atrix? I can't seem to get it to kick in when on a call. I have already dial-toned a couple of people when talking on the phone. I have tried covering up the sensor by placing the palm of my hand over the to 1/2 of the phone and it never kicks in.
Can someone verify for me that it does work and not some software bug.
Thanks,
Ed
Click to expand...
Click to collapse
hi, you can try this
open /system/build.prop and add this
persist.mot.proximity.touch=1
reboot phone
Seem that i have this problem on my atrix,when i calling someone,the screen turn off immediately and the led on proximity sensor just keep turn on when i stop calling,i cant imagine this atrix have a lot a lot hardware problem
Sent from my MB860 using Tapatalk 2
If you are using unlocked bootloader or if u have unlocked the dim using a code then u will have to disable the In Pocket detection and then try sounds crazy but worked for me.
Sent from my MB860 using xda premium
ranjithkumar1201 said:
If you are using unlocked bootloader or if u have unlocked the dim using a code then u will have to disable the In Pocket detection and then try sounds crazy but worked for me.
Sent from my MB860 using xda premium
Click to expand...
Click to collapse
care to share how?
Similar issue
Just installed latest stable build onto my Atrix 4G, everything seemed fine last night, although I was using phone with bluetooth, this morning get a call, answer, screen goes dark, red proximity light comes on, and I can hear no sound, [later on the caller said he could hear me fine].
Phone would not wake up right off, and when it did it I still could not hear caller.
Been screwing around with settings all morning to no avail, discovered that the phone will only work with bluetooth device connected. without bluetooth the device goes dark, cannot wake up, have to hard reboot, with bluetooth and volume button awaken enabled, it performs normally, so possible connection to issues in post with proximity but with a bluetooth twist...
12as2005 said:
hi, you can try this
open /system/build.prop and add this
persist.mot.proximity.touch=1
reboot phone
Click to expand...
Click to collapse
Did that...... Does nothing much....
12as2005 said:
hi, you can try this
open /system/build.prop and add this
persist.mot.proximity.touch=1
reboot phone
Click to expand...
Click to collapse
Worked for me!!!
Stock rom with, root, atrix tweaks installed.
Thank's a lot!!!

[Q] Vibrate function doesn't work anymore, hardware issue

My SGS2 stopped vibrating. Tried flashing, un-rooting, restoring stock and factory settings. None of these worked.
I am inclined to think that it is a hardware problem.
Has anyone else been dealing with issue? I read some posts on XDA regarding this matter but they were software related as opposed to hardware. Can anyone post instructions on how to fix it or provide any solutions for this issue?
If its hardware, why not flash stock, remove binary flash count with USB jig, and return for warranty?
Sent from my GT-I9100 using xda
premium
UpInTheAir said:
If its hardware, why not flash stock, remove binary flash count with USB jig, and return for warranty?
Sent from my GT-I9100 using xda
premium
Click to expand...
Click to collapse
Cannot get jig in Palestine. Bought the phone from the UK. Sending it back will be problematic. I will look for a repair shop.
Thanks for the quick reply
That's a "bummer" (bad luck). You could make a jig, but as you said that it would be problematic to return. Hope you can sort it easily. Sorry, can't think of anything of use right now.
Sent from my GT-I9100 using xda premium
hey there,
i got the same problem. no more vibrating at all. not with calls or notifications and not as haptic feedback. it started today (was still working in the morning), though i did not drop the phone or anything.
i am still hoping too find that it's a sw-problem. but all potential solutions i find do not help. so i guess i have to contact samsung.
but before i do that i have to get rid of all "hacking".
could you plz tell me what i have to do?
i have now cm9 20120402 nightly.
but i still have a cwm-recovery-backup of the original touchwiz (gingerbread).
-so first i make a backup of my current rom via cwm and of all my apps via titanium and store everything on my pc.
-i flash my touchwiz-backup
-i get one of those: http://www.amazon.de/s/ref=nb_sb_no...ld-keywords=Samsung+Galaxy+S2+USB+Jig&x=0&y=0 , plug it in, wait til its done and remove it again.
after that, samsung will never know i "messed" with the phone??
or do i have to consider/do something else?
tyvm!!
kws
I have the same issue.
When I was on my stock 2.3.5, I found a workaround:
- go into test mode (dial *#0*#)
- find the vibrate button, when you press it, it shouldn't work like you expect
- go back
- plug in your headphones and push the cable a bit to the left
- test vibrate again - this time it should work
- pull the cable out while vibrating, still pushed to the left, vibrations should stay on
I know it sounds crazy but it seems the hardware part that controls the vibrations is near to the jack port - excessive use of headphones, like it was case, must have damaged it somehow.
However, now I'm on CM9, so no test mode for me, I'm achieving the same effect by bashing the back button, so I get semi-constant vibration. I know, It's ridiculous.
Have the same problem here, I think it's software related because the shut down vibration stopped working when I flashed CM9 ICS, I can't remember if it was working anywhere else though. But now I'm back to 2.3.5 and it's not working at all. Did a Factory Reset, Cleaned Cache before and after the flash. Also used the Jig to reset my counter. Any clues?
I am experiencing the same issue.
Yesterday, I downgraded from 4.0.3 back to 2.3.5 as I was having a lot of problems with ICS. Now, my phone works fine again except for the fact that it does not vibrate anymore. (Which it did fine in 4.0.3 and before in 2.3.5)
I tried the trick Lechium06 mentioned in this thread but that did not work for me.
Anyone else having this issue? More important, anyone have a solution???
Greetinx
Johan
dajomas said:
I am experiencing the same issue.
Yesterday, I downgraded from 4.0.3 back to 2.3.5 as I was having a lot of problems with ICS. Now, my phone works fine again except for the fact that it does not vibrate anymore. (Which it did fine in 4.0.3 and before in 2.3.5)
I tried the trick Lechium06 mentioned in this thread but that did not work for me.
Anyone else having this issue? More important, anyone have a solution???
Greetinx
Johan
Click to expand...
Click to collapse
I saw something similar on CM9 thread, they said it could be a "bad flash", not a corrupted rom but the lack of proper cleanup before and after the flash. But I cleaned up everything before and after and I don't like reconfiguring the whole phone again for nothing.
it happend again.
dont recall what i did or if i did something last time at all. but it worked for over a year now. and now, my sgs2 doesnt vibrate at all, i tried all possible settings, tested with z-device and rebooted. nothing.
apprechiate any hint!
thx!!
kws
AW: [Q] Vibrate function doesn't work anymore, hardware issue
since i had that before, i ruled out a hardware issue. it happend when i played with the system settings. but as i sayed, i tried to reverse everything i did. now after i updated to 0206 and wiped cache and dalvik, still no vibration.
is there anything i could have missed?
is there a possibility to reset all settings to default without deleting all my data?
thx,
kws...
...tapatalking
kweso said:
since i had that before, i ruled out a hardware issue. it happend when i played with the system settings. but as i sayed, i tried to reverse everything i did. now after i updated to 0206 and wiped cache and dalvik, still no vibration.
is there anything i could have missed?
is there a possibility to reset all settings to default without deleting all my data?
thx,
kws...
...tapatalking
Click to expand...
Click to collapse
I assume since your posting in xda developers that you are rooted?
If so, just back up data with titanium backup app and factory reset, setup system and then restore USER apps and data only.
Sent from my GT-I9300 using xda premium
kweso said:
it happend again.
dont recall what i did or if i did something last time at all. but it worked for over a year now. and now, my sgs2 doesnt vibrate at all, i tried all possible settings, tested with z-device and rebooted. nothing.
apprechiate any hint!
thx!!
kws
Click to expand...
Click to collapse
Did you install another rom?
My vibration for example didn't work with some cm10.1 nightlies
it started in cm10.1 20130203. then i tried wipe cache and dalvik. nothing. then i updated to 0206 (wiped cache and dalvik again) > still nothing. went to bed. got up. everything ok! its vibration again! i am 100% sure, it did not work, when i left it on my desk last night. this morning, i checked for missed calls and it took a moment until i realized: i got haptik feedback back on patternunlock and keystrokes! checked ringtone-vibration: fine as well!
dont ask me how! would still like to know for myself.
thx,
kws
AW: [Q] Vibrate function doesn't work anymore, hardware issue
call me stupid!
suddenly this evening my phone stopped vibrating again. then i realized: quiet hours! i turned off haptik feedback at night.
could slap myself. at least ill find this thread again, next time i screw it again....
nite,
kws...
...tapatalking
Girls can use it again then. Good news for them!
Sent from the little guy

Sensors not present

Hi all,
This is my first thread... I've looked every forum, every existing thread looking for an explanation / solution, with no luck at all... I hope somebody has experienced this with its prime and found a solution, because I'm thinking in RMA it...
The thing is that my sensors stopped working! No accelerometer, no magnetometer. The screen rotates itself to portrait mode when an app asks for it, but it stays that way when exiting the app. I have to go to Settings -> Display to uncheck and check Autorotation to go back to landscape mode. This is annoying! I installed an app called Elixir 2 and in the sensors page only the microphone is listed as present. Every other sensor is displayed as not present.
I noticed it two weeks ago, but I wanted to look for a solution instead of getting it replaced. I think it came with a .15 and it was updated to .21 in the first connection to Internet. I waited for the .28 to be released just in case it fixed the problem, but it did nothing, still has the problem.
By the way, I tried a cold boot and a factory reset... still nothing.
If I can have any word from anyone I will be pleased!
Thank you!
PS: forgive my english, I'm from Spain
Get the app called elixir2. its free. Kirk show u detailed info on everything, including sensors. itll show real time info on them. allows u to cut them off n on or reset them. it might help.
demandarin said:
Get the app called elixir2. its free. Kirk show u detailed info on everything, including sensors. itll show real time info on them. allows u to cut them off n on or reset them. it might help.
Click to expand...
Click to collapse
Well, that's exactly what I did! I said it before It just shows an X beside every sensor and under them it says something like "not present" (I don't have the Prime here right now). In that sensors page the only one that is shown as working is the microphone.
Any idea?
Thank you anyway!
demandarin said:
Get the app called elixir2. its free. Kirk show u detailed info on everything, including sensors. itll show real time info on them. allows u to cut them off n on or reset them. it might help.
Click to expand...
Click to collapse
Here's a snapshot of the Elixir2 sensors' page.
Hi, I cannot suggest anything new to try.
Today I noticed some of my sensors were not working, tried playing Riptide and found I could not turn. Also tried a level app and found that the orientation was not being detected. My problem was fixed by powering off then turning on again. I did not try elixir2 before the power off, therefore could not say if my prime was in a similar state.
Good luck in getting your prime going again.
Cheers stv
Sent from my Transformer Prime TF201 using XDA
stvlgm said:
Hi, I cannot suggest anything new to try.
Today I noticed some of my sensors were not working, tried playing Riptide and found I could not turn. Also tried a level app and found that the orientation was not being detected. My problem was fixed by powering off then turning on again. I did not try elixir2 before the power off, therefore could not say if my prime was in a similar state.
Good luck in getting your prime going again.
Cheers stv
Sent from my Transformer Prime TF201 using XDA
Click to expand...
Click to collapse
Well, at least someone experienced the same... even with a reset I can't make it work. Is there any "ultra-reset" I can do?
Before .28 I get the same issue.
Sensor can restart after a reboot or a cold start, but after I plug on the dock or after a deep sleep,the sensor stop.
Sometime, after a restart the sensor was not recognized. I use elixir also to check.
Now with .28, the sensor work well.
DesmoRFR said:
Before .28 I get the same issue.
Sensor can restart after a reboot or a cold start, but after I plug on the dock or after a deep sleep,the sensor stop.
Sometime, after a restart the sensor was not recognized. I use elixir also to check.
Now with .28, the sensor work well.
Click to expand...
Click to collapse
Did you update to .28 over wifi or using a microSD?
Thank you!
Update done through Microsd.
I have tweaked buil.prop on .21 and result Fota didn't work.
Think also to make a cold reboot and clear cache of all application (can be done with elixir).
demandarin said:
Get the app called elixir2. its free. Kirk show u detailed info on everything, including sensors. itll show real time info on them. allows u to cut them off n on or reset them. it might help.
Click to expand...
Click to collapse
demandrin - off topic, do you know where I may be able to get the circiut board that has the microsd slot and the touch screen sensor connectors. I accidentally damaged the connectors and now I can only use the tablet with the keyboard dock as a mini laptop. I emailed Asus but they would not sell me the part. I wonder if Gary would be nice enough to sell me the part.
Is HP the only company that sells parts to customers (I love HP for that reason LOL!!)
DesmoRFR said:
Before .28 I get the same issue.
Sensor can restart after a reboot or a cold start, but after I plug on the dock or after a deep sleep,the sensor stop.
Sometime, after a restart the sensor was not recognized. I use elixir also to check.
Now with .28, the sensor work well.
Click to expand...
Click to collapse
An update with my problem: I finally installed the .28 through SD card, having wiped all the data first, and the result is the same: no sensors are present. No autorotation, no compass, no auto-brightness. Elixir shows only the microphone as one of the sensors, everything else is shown as "not available" (as shown on my previous snapshot).
Any help?
Thank you!
sunne2k said:
An update with my problem: I finally installed the .28 through SD card, having wiped all the data first, and the result is the same: no sensors are present. No autorotation, no compass, no auto-brightness. Elixir shows only the microphone as one of the sensors, everything else is shown as "not available" (as shown on my previous snapshot).
Any help?
Thank you!
Click to expand...
Click to collapse
And yesterday, with no reason at all, ALL of my sensors (accels, gyro, magnet field, etc.) started working again. I just powered the tablet on and voilĂ , everything was perfect! Elixir showed all the sensors up and running!
I think this post can be closed now... I hope it doesn't happen again!

Fingerprint stopped working

Hi there,
All off the sudden, my fingerprint scanner stopped working. The problem is not that it doesn't recognise my finger, it's not working at all. Anyone having/had the same problem and maybe have a solution?
Thanks in advance,
Martin
I never got mine to work in the first place. It'll scan my finger but it won't ever recognise it as correct.
I use my fingerprint scanner without issues (in fact it's my new basic requirement if I need a new phone, wouldn't want to be without it). Have you tried to remove your fingerprints and add them again?
Yeah, I did try to remove them but it didn't help. Did a factory reset, but to no prevail. So I send it back for repairs

Smart Unlock (location)

I love this feature but sometimes I have to keep resetting it because it doesn't seem to recognised I'm home, everything is working but it still forces me to unlock manually, anyone else having this issue?
Shipoftheline said:
I love this feature but sometimes I have to keep resetting it because it doesn't seem to recognised I'm home, everything is working but it still forces me to unlock manually, anyone else having this issue?
Click to expand...
Click to collapse
Yes, all the time. This is quite annoying.

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