Device Secuirty: Unauthorised actions - Galaxy S6 Edge Q&A, Help & Troubleshooting

Hi there fellow S6 edge owners.
my version of Samsung S6 Edge is Hong Kong's G9250, only got this phone two days, ago, I used to have an HTC One m7 and always rooted with custom roms, but seems like Samsung has done a great job this time, I am going to stick with stock rom for now.
Strange things happened to me after I purchase from the store and with the helpful staff from the samsung store helping me setting up this beauty. Not long later after I walk out of the store the Following message from Security Log pops up: "Unauthorised actions have been detected. Restart your device to undo any unauthorised changes"
So I restart my phone, thinking it's no biggie, but the message would reoccur any time in between 30 to 2 hours, or when I am updating and installing apps as a new phone. I didn't transfer any old contents, nor having install any apk manually. The rom is stock as it can be.
So I factory reset it, and the same message would keep popping up, I scan my phone using the security app and no threats were found, but I had to restart my phone to make the notifications goes away, I start to suspect there might be something wrong with the rom itself or the kernel, so I decide to Factory reset it in under 6 hours of purchase, after booting on and signing in, the message would come up again!!
So I took it to the store, and asked them have they seen this? One of the manager said you need to cleared the app preferences and clear the credentials. I also updated the security policy myself. but still no luck. So they gave me a new one, with in 20 minutes of setting up, the message "Unauthorised actions have been detected. Restart your device to undo any unauthorised changes" Comes up again.
I am just wondering if any other is experiencing any similar issues? This is getting annoying.

same issue
Im having the same issue with Australian stock.

I too am having the same issue on Australian stock. :/

I'm having the exact same issue with Hong Kong stock. Tried everything from reinstalling to clearing the app preferences.
Has anyone found a solution to this annoyance? I don't like these notifications popping up every 5 minutes!!

If youre rooted, Use TitaniumBackup and freeze "SecurityLogAgent"
it'll get rid of those popups
Sent from my SM-G925V using XDA Premium 4 mobile app

Same problem
Norwegian Phone. Same problem. Notification every 5 min or so.

Ekjord said:
Norwegian Phone. Same problem. Notification every 5 min or so.
Click to expand...
Click to collapse
same problem here as well

So, I was faced with the same problem as you all above. I did a bit of research and speculate (I'm still not 100% on this) that this security bug is linked with the keyboard Samsung has preinstalled on the device. Try disabling it, using another keyboard, or just disconnecting it from any network it may use (mainly to update your dictionary regularly.)
What I did exactly:
-Reboot phone into recovery, wipe cache partition, factory reset.
-Start up phone, security threat came after a few minutes, before anything was installed.
-Restarted phone through security to reset kernel
-On startup, disabled keyboard and enabled swiftkey. Scanned, result: secure.
-Enabled keyboard, but disabled all features. No problems. Scanned, result: secure.
-Enabled features one by one, no problems yet. No problems. Scanned, result: secure.
-Reset keyboard settings. Scanned, result: secure. After a few minutes, security was triggered.
As I said, this may or may not be related, but this is the first time I've been seeing my phone as secured since I bought it.

I read somewhere that the problem is known.. and should be fixed in an update...if you are rooted you know what you have to do

Had the very same problem which disappeared with the update to 5.1.1. Have a couple of colleagues who suffered as well as the update cleared it up. Unfortunately from what I've read 5.1.1 kills the prospect of rooting without triggering Knox... Should have done more research before rushing to update...
Cloudyherb said:
Hi there fellow S6 edge owners.
my version of Samsung S6 Edge is Hong Kong's G9250, only got this phone two days, ago, I used to have an HTC One m7 and always rooted with custom roms, but seems like Samsung has done a great job this time, I am going to stick with stock rom for now.
Strange things happened to me after I purchase from the store and with the helpful staff from the samsung store helping me setting up this beauty. Not long later after I walk out of the store the Following message from Security Log pops up: "Unauthorised actions have been detected. Restart your device to undo any unauthorised changes"
So I restart my phone, thinking it's no biggie, but the message would reoccur any time in between 30 to 2 hours, or when I am updating and installing apps as a new phone. I didn't transfer any old contents, nor having install any apk manually. The rom is stock as it can be.
So I factory reset it, and the same message would keep popping up, I scan my phone using the security app and no threats were found, but I had to restart my phone to make the notifications goes away, I start to suspect there might be something wrong with the rom itself or the kernel, so I decide to Factory reset it in under 6 hours of purchase, after booting on and signing in, the message would come up again!!
So I took it to the store, and asked them have they seen this? One of the manager said you need to cleared the app preferences and clear the credentials. I also updated the security policy myself. but still no luck. So they gave me a new one, with in 20 minutes of setting up, the message "Unauthorised actions have been detected. Restart your device to undo any unauthorised changes" Comes up again.
I am just wondering if any other is experiencing any similar issues? This is getting annoying.
Click to expand...
Click to collapse

I am in ontario and i had the edge from a month ago and unfortunately broke it but got a new one last night in the mail and now this issue is happening to me. My first edge ive had for a month has never given me this warning before super annoying and im not reseting a bunch of ****. Was hoping thered be a disable option for the security grrr... i guess hope an update fixes this.

Related

Freeze and reboot!!

Ok. Problems I have encountered the 2 days I have used the phone:
Constant freeze. The first hour I used the phone it froze and rebooted 7 or 8 times.
Missing SocialLocation.apk. This caused a problem for the GPS in smart actions to work at all. Rooted phone and installed the app, and problem disappeared.
Tried to hard reset the phone because of all the rebooting problems. Guess what, on the first menu coming up where you can choose language, the phone froze and rebooted again. Now still it is constantly freezing and rebooting.
The freezing issues does not really have one specific app causing it. It can happen whenever doing whatever!
Anyone got a solution for this? Maybe a OTA update for Norwegian model?
Well, as my dad's phone is still fine as of now with not a single reboot in 2 days, I'd suggest you get in contact with your carrier and ask for a replacement. This seems to be a phone defect and you should be able to get your replacement easily. Be sure to not mention rooting and installing SocialLocation.apk though!!
You rooted and removed some files from the System, did you not?

[Q] Reboots every evening after getting 4.2.2 update

OK, this is really weird - after getting the 4.2.2 update, my phone reboots itself every night, not 100% sure it's exactly the same time, but it's been while sitting in my pocket or on the table, not even in use. At first I assumed it was Zooper, which I had installed right after the update, but I disabled it yesterday and got the reboot again tonight.
I even checked my Tasker to make sure some auto-reboot profile hadn't installed itself!
Any hints about how to diagnose this? Do I have no choice but to remove apps one by one? Most of the apps I run are the same ones I run on my TF300 tablet which also has 4.2.2, so don't know if it could be an app.
Did it again tonight and it is the exact same time - 9:19pm It's also interesting is that this is about the time of day I did the update to 4.2.2 It's like some daily thing going on. It must be some new app applied by default by the update, I've disabled some of the obvious new apps.
Does anyone know if I do a factory reset will it go back to 4.1 (which worked fine for me), or will it stay at 4.1?
PhysicalEd said:
Did it again tonight and it is the exact same time - 9:19pm It's also interesting is that this is about the time of day I did the update to 4.2.2 It's like some daily thing going on. It must be some new app applied by default by the update, I've disabled some of the obvious new apps.
Does anyone know if I do a factory reset will it go back to 4.1 (which worked fine for me), or will it stay at 4.1?
Click to expand...
Click to collapse
the Factory reset will erase all ur Apps and will stay in 4.2.2 ......
Looks like this update has really screwed up my phone. After a couple of more nights of trying to disable more apps, and trying to catch the error with logcat (nothing that makes any sense in the log, no error or crashes preceding the reboot) I decided to factory reset.
It rebooted again tonight, about 24 hours after the factory reset.
Also, intermittently now the power button will not suspend the phone, though I can hold it and reboot, I don't know any other way to put it to sleep.
Looking at the log some more, the only thing that gives any hint is that there was Location Services activity before the crash. Googling around about my problem showed there was a bug in Location Services early in 4.2 but the claim was that it was fixed. I guess tomorrow night I'll try turning off Location Services as well.
PhysicalEd said:
Looks like this update has really screwed up my phone. After a couple of more nights of trying to disable more apps, and trying to catch the error with logcat (nothing that makes any sense in the log, no error or crashes preceding the reboot) I decided to factory reset.
It rebooted again tonight, about 24 hours after the factory reset.
Also, intermittently now the power button will not suspend the phone, though I can hold it and reboot, I don't know any other way to put it to sleep.
Looking at the log some more, the only thing that gives any hint is that there was Location Services activity before the crash. Googling around about my problem showed there was a bug in Location Services early in 4.2 but the claim was that it was fixed. I guess tomorrow night I'll try turning off Location Services as well.
Click to expand...
Click to collapse
The update may have screwed up somewhere in the middle, you could try to re-ruu your phone or unlock the bootloader and flash a custom rom, also the thing about the power button not putting the phone to sleep or doing anything than reboot on long press happened to me on each and every custom rom and I never did any OTA, got my phone, unlocked bootloader and flash away from sense, my hboot is still the one that it came with, but for me that thing happens really randomly, like once every 1 or 2 weeks, and when that happens for me the volume buttons stop working also till reboot, I was thinking I was the only one facing it so I kinda decided not to talk about that as I saw no one say anything about it, but I am also one of those for who the phone turns off exactly when my phone goes to 6% battery whatever I do, on whatever rom I am and even in the recovery, so I was thinking that maybe vodafone modified something on it, that's an other reason I didn't say anything about the buttons becoming unresponsive...
So what I would recommend is to re-ruu your phone or go to a custom rom (or if none solves anything the phone may have some kind of hard brick).
Just to help out anyone else who ever has this problem.
It was not location services.
I can see clearly in two logs an HTC process crashing. This seems to cause a cascade that leads to reboot.
I contacted HTC tech support, they suggested I boot up in a recovery mode and try to wipe data cache. They were surprised to find that attempting to do that caused a reboot.
So as Ranomez suggests above, they want me to re-do the update with the RUU when they release it, which they said would be "soon" last weekend.
On the other hand, my battery life after this update is fantastic, so I've decided I can live with this to not have to worry about recharging by mid-afternoon!

[Q] Huge (2-120 minutes) lags with play store install uninstall, sms, root

Brand new Note 4 SM-N910C. Rooted in a first day and worked excellent for several weeks.
I recently start experiencing strange lags in lots of different places in android. Eventually I start thinking that they are related.
1. First of all SMS coming 5...50 minutes late, sometimes 2 hours late... If I put SIM in another phone, they arrives instantly. I cannot login to systems with sms passwords (online banking), because they are already expired when arrive.
2. If I click Uninstall in play store, it in 100% cases stuck in uninstalling... it is labeled as uninstalling and remains in this state for the 5...30 minutes. Then when I click Install again (does not matter what kind or what size of application or what connection I have) It usually stuck in the middle of downloading even if it is 150KB app. After 5...30 minutes it jumps to 'Installing' step and stuck here for another 5...30 minutes...
3. Most apps that want root access usually don't get it instantly, it also took some significant time... I usually even don't catch a moment when SuperSu finally asks me about permission and obligated to grant it manually in SuperSu...
4. There are a lot of other different minor lags that I usually never experienced...
This is obvious some software issue and I'm pretty sure that hard reset / restoring factory image can help, but this is too easy and didn't reveal the real cause of problem... I want to know how to deal with it in the future.
And finally, I just noticed in logcat this lines:
SecureStorage SPID (0x0000006B) wrong ready flag
SecureStorage SPID (0x00000000) could not connect to secure storage daemon
SecureStorage SPID (0x00000000) internal error
It is really hard to say what I did to achieve that, may be there is some update rolled... But first symptoms appeared 2 week ago and I really don't remember what I did.

Galaxy I9515 keeps restarting

Hello guys,
I own my Samsung Galaxy S4 I9515 (Value Edition) for about 2 years and since a few months I've been experiencing annoying issue: phone started to get restarted by itself. Sometimes it restarted just once or twice and started to work for few days, but then it restarted over and over again in the same time, like in the 'restarting loop' so I was not able to launch it in the end. Sometimes, but not always, taking the battery away helped, but few times even this didn't help as so I had to either reset the phone to factory settings (wipe) or even install the official Samsung software from scratch (using Odin for example). After such reinstallation it was working for few hours, but as soon as I managed to install all my apps it started to restart again.
Finally I decided to return the phone to official Samsung store for guarantee repair. First time, they told me the issue doesn't happen in their service so they only reinstalled the software (what I also did myself before). The same day when I got my phone back, I restored my apps from Google Play and it started to be restarting again. Because of that, I return the phone to Samsung again. This time they told me the same, that the problem didn't happen during their tests, but they advised me to buy a new battery as with the current one phone seems not to work correctly. So I bought brand new, original Samsung battery, restored my Google account on the phone again, and... It happened again, phone has restated for 10 times during one hour
Do you have any idea why may this happen? Or how can I check what is happening? Does Android store some logs somewhere to see why it crashes and restarts?
I suspected two things:
1. Memory card - I thought memory card could make it happening, as to Samsung I gave the phone without it, but I tested it yesterday with no sd card and the same happened.
2. Apps - as I mentioned before, every time I reinstall the software I add my Google Account and apps start to be installed from Google Play, and mostly after that phone starts restarting again. But how can I check that which app is causing that? On the other hand it would be weird, as I'm using my Google Account on the other Android phone with the same apps and nothing bad happens.
Maybe you have any other idea, would be appreciated, because neither me nor Samsung official service couldn't solve this issue.
Thank you in advance!

Question No Network

S22+ on Verizon (Locked). I’ve had the phone since launch with no major issues. I received the March update on Friday the 18th. Since then, I have lost my network at least once every day. I get the message “Your phone’s not registered on a network so you can only make emergency calls.” Restarting or toggling Airplane mode on and off will correct it temporarily. I’ve gone into Settings>General Management>Reset, and reset the network settings, but that hasn’t corrected the problem. Anyone else with this issue? What else can I try?
bilbo60 said:
S22+ on Verizon (Locked). I’ve had the phone since launch with no major issues. I received the March update on Friday the 18th. Since then, I have lost my network at least once every day. I get the message “Your phone’s not registered on a network so you can only make emergency calls.” Restarting or toggling Airplane mode on and off will correct it temporarily. I’ve gone into Settings>General Management>Reset, and reset the network settings, but that hasn’t corrected the problem. Anyone else with this issue? What else can I try?
Click to expand...
Click to collapse
Have you tried a factory reset? That's usually recommended after each update
The only time I do that is after an Android version update. The phone is only a month old, and this is the first update. I will if nothing else works.
So every month when you get a security update you do a factory reset and set up your phone again, reinstalling your apps?
never heard of that issue, normally you wouldn't factory reset after a security update. maybe try clearing cache in recovery mode?
bilbo60 said:
S22+ on Verizon (Locked). I’ve had the phone since launch with no major issues. I received the March update on Friday the 18th. Since then, I have lost my network at least once every day. I get the message “Your phone’s not registered on a network so you can only make emergency calls.” Restarting or toggling Airplane mode on and off will correct it temporarily. I’ve gone into Settings>General Management>Reset, and reset the network settings, but that hasn’t corrected the problem. Anyone else with this issue? What else can I try?
Click to expand...
Click to collapse
try to download last stock firmware and flash from odin
Fytdyh said:
Have you tried a factory reset? That's usually recommended after each update
Click to expand...
Click to collapse
Just a regular restart is enough after an update why do we have to factory reset each time??
Maskman_101 said:
Just a regular restart is enough after an update why do we have to factory reset each time??
Click to expand...
Click to collapse
If I find my device behaving in a weird way after any type of update, I usually just factory reset said device. Now, for starters, I do have a micro sd, on which I store all my data. So, instead of wasting time trying to find out the culprit app/update, I hit factory reset. Cleans up everything I don't need, frees more space and the time required to reinstall all my apps is just around 5 minutes. For example, I had this phone for 2 years and had 10 factory resets so far.
have you contacted your carrier yet? if your phone keeps showing 'not registered' error message then it's likely that SIM should be replaced or the carrier side made some sort of error from their end and keeps dropping your phone from being recognized as registered.
I've seen one case that the phone was not listed as US device during an update and pretty much de-registered some people's phones. Random stupid things do happen
I think I might have fixed it by deleting system cache. Also did a forced restart. It is an intermittent problem.
Fytdyh said:
If I find my device behaving in a weird way after any type of update, I usually just factory reset said device. Now, for starters, I do have a micro sd, on which I store all my data. So, instead of wasting time trying to find out the culprit app/update, I hit factory reset. Cleans up everything I don't need, frees more space and the time required to reinstall all my apps is just around 5 minutes. For example, I had this phone for 2 years and had 10 factory resets so far.
Click to expand...
Click to collapse
For me, just a restart is enough to make my phone better to use and I do it weekly once!
Maskman_101 said:
For me, just a restart is enough to make my phone better to use and I do it weekly once!
Click to expand...
Click to collapse
So you actually keep the phone 24/24 powered on? I turn off mine every night.
I leave my phone on always. Usually restart once a week.
Issue returned. It is just so random. I cleaned and reseated the SIM card. If I get time I will visit the Verizon store tomorrow.
I would think it's something software issue that samsung engineers need to look into.
If you haven't already, submit error report after seeing the issue again.
Samsung members app > get help > error report
Thanks, I will do that.

Categories

Resources