Galaxy I9515 keeps restarting - Android Q&A, Help & Troubleshooting

Hello guys,
I own my Samsung Galaxy S4 I9515 (Value Edition) for about 2 years and since a few months I've been experiencing annoying issue: phone started to get restarted by itself. Sometimes it restarted just once or twice and started to work for few days, but then it restarted over and over again in the same time, like in the 'restarting loop' so I was not able to launch it in the end. Sometimes, but not always, taking the battery away helped, but few times even this didn't help as so I had to either reset the phone to factory settings (wipe) or even install the official Samsung software from scratch (using Odin for example). After such reinstallation it was working for few hours, but as soon as I managed to install all my apps it started to restart again.
Finally I decided to return the phone to official Samsung store for guarantee repair. First time, they told me the issue doesn't happen in their service so they only reinstalled the software (what I also did myself before). The same day when I got my phone back, I restored my apps from Google Play and it started to be restarting again. Because of that, I return the phone to Samsung again. This time they told me the same, that the problem didn't happen during their tests, but they advised me to buy a new battery as with the current one phone seems not to work correctly. So I bought brand new, original Samsung battery, restored my Google account on the phone again, and... It happened again, phone has restated for 10 times during one hour
Do you have any idea why may this happen? Or how can I check what is happening? Does Android store some logs somewhere to see why it crashes and restarts?
I suspected two things:
1. Memory card - I thought memory card could make it happening, as to Samsung I gave the phone without it, but I tested it yesterday with no sd card and the same happened.
2. Apps - as I mentioned before, every time I reinstall the software I add my Google Account and apps start to be installed from Google Play, and mostly after that phone starts restarting again. But how can I check that which app is causing that? On the other hand it would be weird, as I'm using my Google Account on the other Android phone with the same apps and nothing bad happens.
Maybe you have any other idea, would be appreciated, because neither me nor Samsung official service couldn't solve this issue.
Thank you in advance!

Related

Freeze and reboot!!

Ok. Problems I have encountered the 2 days I have used the phone:
Constant freeze. The first hour I used the phone it froze and rebooted 7 or 8 times.
Missing SocialLocation.apk. This caused a problem for the GPS in smart actions to work at all. Rooted phone and installed the app, and problem disappeared.
Tried to hard reset the phone because of all the rebooting problems. Guess what, on the first menu coming up where you can choose language, the phone froze and rebooted again. Now still it is constantly freezing and rebooting.
The freezing issues does not really have one specific app causing it. It can happen whenever doing whatever!
Anyone got a solution for this? Maybe a OTA update for Norwegian model?
Well, as my dad's phone is still fine as of now with not a single reboot in 2 days, I'd suggest you get in contact with your carrier and ask for a replacement. This seems to be a phone defect and you should be able to get your replacement easily. Be sure to not mention rooting and installing SocialLocation.apk though!!
You rooted and removed some files from the System, did you not?

[Q] Completely dead phone.. possible to retrieve photos?

Hi everyone, bit of a long story this one so feel free to skip the next couple of paragraphs.
Got a new Samsung S4 mini and at the time was using a Samsung S2. So when the new phone came I wanted to get some stuff from my old phone to the new one. So I tried with the Smart Switch app, I downloaded and installed it onto the S4 without any problems, but when it came to trying to get it onto the S2, I wasn't even able to find it in the play store, because the version wasn't compatible.
So off I went to settings, to try and install the S2 into the latest Android version which downloaded fine, but for some reason it was failing during the installation stage. The phone told me to do it via KIES instead. So I got KIES onto my PC and tried updating the phone via that. This was when even more problems started, it seemed to update, but then on the phone there was a message something like "updating android apps" and it got on the final couple of apps and it never installed, it was basically frozen (I left it a while, maybe not long enough), so the installation of the apps was disrupted when the USB was taken out. The screen stayed the same so I just turned the phone off and tried to reboot it but it wouldn't power up at all.
I can not enter download or recovery mode, the phone doesn't even switch on. It's as if the battery is completely dead.
Long story short: Can I retrieve photos from the internal storage of a dead phone, somehow? I'm not fussed that the phone is/may be broke. All I want is the photos from it so I can transfer them to my new phone.
From what I've read over the last few days, updates etc shouldn't delete things like photos. So it's really annoying that the photos are there on the phone, I just can't get to them.

[Q] [ZTE-Nubia Z5S] Unfortunately, System UI has stopped.

I bought the Nubia Z5s a year ago when I was living in China for half a year. the phone worked fin for me until about last march. At that point the screen simply stopped working. I disregarded the phone for a while and started using my old HTC One X again.
About a month ago I ordered a new screen for the phone from china, and installed it. All went well, the phone turn on again nog problem. I turned the phone on for the first time last Sunday afternoon. Put the SIM card in on Monday morning at around 8 AM before I left for work (I did use the WiFi on Sunday to download apps and such).
At exactly the moment I turned on my SIM (phone and data) the phone gave an error message: "Unfortunately, SystemUI has stopped". It gives me the options OK and Report, but both options do not end the endless appearance of the message. After a few reboots, and switching back to Airplane mode I got the phone to work again. I then searched the internet, and it told me to delete my Cache Partition. Now I use Stock Mod (with google services) so I have no idea how to use CWM nor do I know how to boot this phone into recovery mode (tried a few combinations). So I just went into the Settings>Apps menu and started clearing specific app caches. That seemed to work, did not get the error again.
The next day, again around 8 AM the same thing happened. This time the message was more persistent, harder to get rid of. Took me a dozen reboots and connection top my laptop to clear the message. Wednesday, same thing happened, again around 8 AM. Tried updating to latest version of the software, worked for a day.
Yesterday (Thursday) again around 8 AM same message. This time it would not go away. tried for over 3 hours. Reboots, connecting to PC, the whole works. So I tried a factory reset (did not erase data) worked, again for a day. 8 AM this morgning (Friday). same error message. Not been able to get rid of it yet. So I am guessing there is some corrupt app or service running every day around 8 AM (not a big believer in coincidence ). Is there any way to find out what process is causing this error? Or does anybody know something else I can try?
EDIT: I am able to preform some actions on the phone between the OK clicking (about a tap/swipe per time)
Tried resetting phone with erasing phone data this time. Still didn't work. Now trying reset without installing Google Services Framework. Am trying to determine if the phone has a problem with my service provider.

Device Secuirty: Unauthorised actions

Hi there fellow S6 edge owners.
my version of Samsung S6 Edge is Hong Kong's G9250, only got this phone two days, ago, I used to have an HTC One m7 and always rooted with custom roms, but seems like Samsung has done a great job this time, I am going to stick with stock rom for now.
Strange things happened to me after I purchase from the store and with the helpful staff from the samsung store helping me setting up this beauty. Not long later after I walk out of the store the Following message from Security Log pops up: "Unauthorised actions have been detected. Restart your device to undo any unauthorised changes"
So I restart my phone, thinking it's no biggie, but the message would reoccur any time in between 30 to 2 hours, or when I am updating and installing apps as a new phone. I didn't transfer any old contents, nor having install any apk manually. The rom is stock as it can be.
So I factory reset it, and the same message would keep popping up, I scan my phone using the security app and no threats were found, but I had to restart my phone to make the notifications goes away, I start to suspect there might be something wrong with the rom itself or the kernel, so I decide to Factory reset it in under 6 hours of purchase, after booting on and signing in, the message would come up again!!
So I took it to the store, and asked them have they seen this? One of the manager said you need to cleared the app preferences and clear the credentials. I also updated the security policy myself. but still no luck. So they gave me a new one, with in 20 minutes of setting up, the message "Unauthorised actions have been detected. Restart your device to undo any unauthorised changes" Comes up again.
I am just wondering if any other is experiencing any similar issues? This is getting annoying.
same issue
Im having the same issue with Australian stock.
I too am having the same issue on Australian stock. :/
I'm having the exact same issue with Hong Kong stock. Tried everything from reinstalling to clearing the app preferences.
Has anyone found a solution to this annoyance? I don't like these notifications popping up every 5 minutes!!
If youre rooted, Use TitaniumBackup and freeze "SecurityLogAgent"
it'll get rid of those popups
Sent from my SM-G925V using XDA Premium 4 mobile app
Same problem
Norwegian Phone. Same problem. Notification every 5 min or so.
Ekjord said:
Norwegian Phone. Same problem. Notification every 5 min or so.
Click to expand...
Click to collapse
same problem here as well
So, I was faced with the same problem as you all above. I did a bit of research and speculate (I'm still not 100% on this) that this security bug is linked with the keyboard Samsung has preinstalled on the device. Try disabling it, using another keyboard, or just disconnecting it from any network it may use (mainly to update your dictionary regularly.)
What I did exactly:
-Reboot phone into recovery, wipe cache partition, factory reset.
-Start up phone, security threat came after a few minutes, before anything was installed.
-Restarted phone through security to reset kernel
-On startup, disabled keyboard and enabled swiftkey. Scanned, result: secure.
-Enabled keyboard, but disabled all features. No problems. Scanned, result: secure.
-Enabled features one by one, no problems yet. No problems. Scanned, result: secure.
-Reset keyboard settings. Scanned, result: secure. After a few minutes, security was triggered.
As I said, this may or may not be related, but this is the first time I've been seeing my phone as secured since I bought it.
I read somewhere that the problem is known.. and should be fixed in an update...if you are rooted you know what you have to do
Had the very same problem which disappeared with the update to 5.1.1. Have a couple of colleagues who suffered as well as the update cleared it up. Unfortunately from what I've read 5.1.1 kills the prospect of rooting without triggering Knox... Should have done more research before rushing to update...
Cloudyherb said:
Hi there fellow S6 edge owners.
my version of Samsung S6 Edge is Hong Kong's G9250, only got this phone two days, ago, I used to have an HTC One m7 and always rooted with custom roms, but seems like Samsung has done a great job this time, I am going to stick with stock rom for now.
Strange things happened to me after I purchase from the store and with the helpful staff from the samsung store helping me setting up this beauty. Not long later after I walk out of the store the Following message from Security Log pops up: "Unauthorised actions have been detected. Restart your device to undo any unauthorised changes"
So I restart my phone, thinking it's no biggie, but the message would reoccur any time in between 30 to 2 hours, or when I am updating and installing apps as a new phone. I didn't transfer any old contents, nor having install any apk manually. The rom is stock as it can be.
So I factory reset it, and the same message would keep popping up, I scan my phone using the security app and no threats were found, but I had to restart my phone to make the notifications goes away, I start to suspect there might be something wrong with the rom itself or the kernel, so I decide to Factory reset it in under 6 hours of purchase, after booting on and signing in, the message would come up again!!
So I took it to the store, and asked them have they seen this? One of the manager said you need to cleared the app preferences and clear the credentials. I also updated the security policy myself. but still no luck. So they gave me a new one, with in 20 minutes of setting up, the message "Unauthorised actions have been detected. Restart your device to undo any unauthorised changes" Comes up again.
I am just wondering if any other is experiencing any similar issues? This is getting annoying.
Click to expand...
Click to collapse
I am in ontario and i had the edge from a month ago and unfortunately broke it but got a new one last night in the mail and now this issue is happening to me. My first edge ive had for a month has never given me this warning before super annoying and im not reseting a bunch of ****. Was hoping thered be a disable option for the security grrr... i guess hope an update fixes this.

SGS4, Cyanogenmod: infinite soft reboot when internet (wifi or data) is turned on

SGS4 (GT-I9505). I installed cm-11-20141112-SNAPSHOT-M12-jflte about half a year ago, never had any (major) problems.
Then I woke up (late, because no alarm) this morning, noticed my phone was turned off. I tried turned it on and as soon as I entered the PIN it rebooted. After sometesting I found out that when wifi or data is turned on (either by turning one of them on manually or by exiting flight mode), the second I have connection (I do receive some whatsapp messages) my phone does a soft reboot.
The only thing that has changed (as far as I know) in the past couple of days: I installed Nova Battery Tester through Aptoide (downloaded here since it's no longer in the play store). I ran 3 online virus tests on the apk and limited its permissions with xprivacy, so I hope I'm safe in that regard. Plus, it was installed 3 days ago. Still, you never know. I uninstalled the apps (both Aptoide and NBT), but still get reboots.
Apparently people have similar problems with wifi-only, but the solution is usually: reset or reinstall the OS. Not really a solution, though I'm probably going to do that as well, since I don't foresee a solution soon (as in: today).
Anyway, if anyone does know of a solution -if not for me, then maybe for the next person- (or maybe can tell me to not use Nova Battery Tester), please share
tl;dr: after several months of using CM11 (snapshot M12) my SGS4 suddenly starts soft-rebooting when there is an internet connection (it works fine while in e.g. Flight mode).
Update(/bump): a factory reset got rid of the reboots.

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