[Q] Boot loop after unlocking (bounty eligible) - Sony Xperia Z Ultra

Okay, so I waited patiently for Lollipop to drop on the Z Ultra C6833 in Singapore -- but apparently this is almost the only country which will not be getting the OTA (I can't even get them to answer on Twitter or FB whether this is true). So, I finally followed Sony's instructions to unlock the bootloader. That succeeded. But then I was presented with a language-selection screen after the subsequent boot which I wasn't expecting, and since I thought I just wanted to just go down into recovery and not set up a refresh ROM, I powered off the device without proceeding through the language selection screen.
Apparently, that was a bad call because I've been in a bootloop since then which triggers after a freeze in the swishy boot animation. I flashed the TWRP recovery image I found on these forums, but no go. The volume up/down tricks have never put me into a recovery environment, and the only thing I can succeed in doing still is putting it into fastboot. Sony PC Companion's recovery process won't complete because it detects foreign software (probably the TWRP recovery, right? -- but where do I get stock recovery, and would that even work anyway? And Emma let me in once, but subsequently refuses to respond to the supplied configuration INI file (I'll try to fully reinstall this thing later).
I love this phone. Best phone I've ever had. My plan is up and I *could* get a new phone, but I don't want to move on! I want my Z Ultra. So, someone hold my hand, please. I am even willing to pay a bounty (via PayPal) for a live chat if that is what it takes to get someone knowledgeable to help me in a timely fashion. I live in Singapore (UTC+8), and I do biphasic sleeping, so I'll also be awake between 1:30am and 4:00am my time. Thanks in advance for **any kind of help!**
Sincerely,
Hopeful and anxious expat in Singapore
Edit: I will pay $60 USD by PayPal to the individual who can provide a productive resolution (preferably write here and be available over chat so I can learn from you -- PM me for Hangouts, Skype, VSee, or Firefox Hello contact details). A "productive resolution" does not mean necessarily that we will fix my phone. It may mean that we conclude definitively that we can't. I will take this thing into the Sony Service Centre and give them my money if I have to, but I'd rather give it to one of you fine folks. I only want to give a few more hours to this. I've already been phoneless for two days.

New information in the continuing saga
Reinstalling Emma didn't help, nor did putting customization.ini in creative locations or pasting the developer mode line from that INI file into other INI files within the Emma directories. So I gave up on Emma until I can get to another computer.
After a user kindly uploaded this SIN file (http://forum.xda-developers.com/xperia-z-ultra/general/bootloader-devices-real-recovery-t3117566) to a fileshare for me, I figured out (here https://android.stackexchange.com/questions/65058/why-custom-roms-are-zip-filed-than-made-as-ftf) that "FlashTool" is not the same as Sony's "flashtool" Emma, so I installed it. It wanted me to put the phone in flashmode -- so I held volume down while plugging in the cable, which never before displayed anything different on the screen, nor a green LED which I've read elsewhere I should be seeing (e.g. http://www.theandroidsoul.com/sony-xperia-z-ultra-flash-mode-51769/). But despite the lack of visual clues, FlashTool told me it connected to flashmode and the flash succeeded. It didn't seem to help at all, though, as I still get the bootloop just as before and I still can't access a recovery mode.
That means that I can apparently get into both fastboot and flashmode, which I wanted to make special note of. Is it possible to access ADB while the phone is powered off?

just download flashtool, install driver in included in flashtool folder.
download also any FTF, generic zultra, dont care if 3g or lte.
flash it, should resolve the issue.
in flashtool, make sure you dont touch and leave the flash option as default. it will wipe your data, cache and everything.
to be safe, remove sim and sdcard.

More information...
curiouso9 said:
just download flashtool, install driver in included in flashtool folder.
download also any FTF, generic zultra, dont care if 3g or lte.
flash it, should resolve the issue.
in flashtool, make sure you dont touch and leave the flash option as default. it will wipe your data, cache and everything.
to be safe, remove sim and sdcard.
Click to expand...
Click to collapse
None of the supplied drivers match the "S1Boot Fastboot" device which comes up in my Device Manager. Also, none of the updated FlashTool Xperia Driver Pack match (http://forum.xda-developers.com/showthread.php?t=2635830), nor the drivers on SonyMobile.com, nor the drivers which come with Sony PC Companion. I didn't have this problem on my other Windows 10 machine, but just in case that is an issue, I'm downloading the Android SDK 1.2.1.1 Beta to see if I get any mileage out of that.
I attempted to flash the FTF supplied here (http://forum.xda-developers.com/showpost.php?p=60958777&postcount=3) but I got the following messages:
INFO - Opening device for R/W
INFO - Start Flashing
INFO - Checking header
ERROR - Processing of loader.sin finished with errors.
INFO - Ending flash session
ERROR -
ERROR - Error flashing. Aborted
INFO - Device connected in flash mode
Click to expand...
Click to collapse
Then I used XperiFirm to download my original .108 firmware and attempted to flash it but got the same errors as above.

Download flashtool
I assume you're on windows 8.1/8 you have to disable driver signature enforcement. Then install the drivers than flashtool will detect your phone.
Flash ftf
You will need to re-root, and you can unlock the bootloader.. After that flash away. Remember to install recovery and back up ta. I'm a noob at this and did it for the first time a few weeks ago, so I know you can do it.

Rockin' and rollin'
RealityFails said:
I assume you're on windows 8.1/8 you have to disable driver signature enforcement. Then install the drivers than flashtool will detect your phone.
Click to expand...
Click to collapse
I'm on Windows 10 -- I wasn't getting any errors, so DSE didn't even occur to me. I disabled it and was able to re-flash stock. Still, I struggled with getting a recovery installed, but after several attempts, and started from scratch a few times, one of them finally stuck. After that, I installed a custom ROM and things are running perfectly.
Thanks!
David

mypetocean said:
I'm on Windows 10 -- I wasn't getting any errors, so DSE didn't even occur to me. I disabled it and was able to re-flash stock. Still, I struggled with getting a recovery installed, but after several attempts, and started from scratch a few times, one of them finally stuck. After that, I installed a custom ROM and things are running perfectly.
Thanks!
David
Click to expand...
Click to collapse
Download rashr and it will have recoveries for you

Disappointment with the Service Center
By the way, when I decided I had been too long without an operating phone (before I got the DSE tip), I took the phone to a Sony Mobile Service Center and had them diagnose it. They concluded that there was a hardware failure rather than a software failure (which would require some 300 SGD to repair). I declined, returned to the office, saw the message about DSE, and was immediately successful in reflashing stock. I took it back to the Sony Mobile Service Center and had them confirm that there was in fact no hardware issue -- and that their diagnosis was incorrect. Thanks for the help folks!

Related

[Q]can someone help me unbrick my MK16i Xperia pro

Gentlemen, I couldn't find a section for Xperia Pro, please excuse me if this is misplaced.
I rooted my MK16i from ICS 4.0. according to a guide here on XDA forum, with no problems (from 4.1.a.435 .. i think).*
Then I installed system tuner and backed up the bloatware and what I believed was obviously named as packages that support them. Things were working great and the phone gained some performance improvements.
UNTIL, I installed Viber and Skype, and niether were working. I thought I would fix it by restoring all the backed up services and apps. Once I did that and rebooted the phone, it became useless
THe phone keeps rebooting. I get to the XPERIA loading screen and then it restarts again
I tried to connect it to the PC to flash another ROM with the Flashtool, but it is not recognized. All I get is in the computer screen a removable disk drive, that is not accessible.
Note: I didnt update the firmware after I rooted.
Can anybody help?
have you worked with flashtool before ? because there hardly could be any wrong with flashtool. use the latest version with proper drivers.
and since you have rooted phone, have you unlocked your bootloader ? if yes, then flash any custom kernel, go to CWM, then place rom zip on sdcard and stright flash rom via CWM.
flashtool should work though. you can try on different computer.
If flashing a kernel or installing custom ROM sounds a bit out-of-reach, you can always go for the repair option in PC Companion. It worked for me when I had soft-bricked my Neo V (it wouldn't go past the SONY logo). However, be advised that this repair option will erase your phone's internal memory. Also, your phone will be brought on the latest stock ROM, so you will need to root your phone again.
Good Luck!!! :good:
acemccloud1 said:
If flashing a kernel or installing custom ROM sounds a bit out-of-reach, you can always go for the repair option in PC Companion. It worked for me when I had soft-bricked my Neo V (it wouldn't go past the SONY logo). However, be advised that this repair option will erase your phone's internal memory. Good Luck!!! :good:
Click to expand...
Click to collapse
I tried to do somethingn like this but sony companion itself cannot detect the phone either.
My question is, is there a brick that cannot be fixed? I took it to a shop today and still they cannot fix it.
Have you tried to use sony update service?
How are you connecting your phone to flashtool?
Can you show us log from flashtool?
New development:
Now I tried to flash the phone with flashtool 32bit rather than 64-bit and it detected the phone! I could even flash the only firmware in Aeonworld's post Here.
Now I can see the phone connected in my computer.
However, the phone still won't boot but when I power on it gives black screen and after a short while, the led on the side becomes green.
For some reason though, I cannot continue with the rooting steps in his guide.
So anyways, after the second reboot, not the first for some reason, the phone gets detected in PC Companion, and I installed the update and now it is working again :victory:
Thank you all for your support.
moeness86 said:
New development:
Now I tried to flash the phone with flashtool 32bit rather than 64-bit and it detected the phone! I could even flash the only firmware in Aeonworld's post Here.
Now I can see the phone connected in my computer.
However, the phone still won't boot but when I power on it gives black screen and after a short while, the led on the side becomes green.
For some reason though, I cannot continue with the rooting steps in his guide.
So anyways, after the second reboot, not the first for some reason, the phone gets detected in PC Companion, and I installed the update and now it is working again :victory:
Thank you all for your support.
Click to expand...
Click to collapse
Good to hear that bro!!! R&D always makes a man better

[Q] Why oh why?

Why does Android allow 'tinkerers' like me to tinker?? A little knowledge can be dangerous thing.
Hi.
Ok, so, I've gone and buggered it (I think but certainly hope not).
My new Z2 that I LOVE got some water in it last week. The phone continued to work but somewhat erratically, not responding to the touch screen etc etc. After leaving it for a few days on the window ledge, all signs of water ingress had disappeared and it worked ok. I’m sure the relevance of the water is only that it started me thinking…….maybe its knackered, so starting to ‘play’ isn’t a bad thing. I really doubt the water is an issue here.
Here's where the tinkering starts. I have a N5 which has been on Android L prev for months now and loaded the final build last week. It’s great, but hey, that's for the N5 group i guess.
The point of sharing that is.......even as a complete novice, I have flashed, re flashed and returned to stock my N5 many times and thus I thought......how hard can it be?
In an effort to flash a new Rom (CM11) to the Z2 I have buggered it. So in an effort to be as comprehensive as poss....please don’t ask 'why' to any of this because, to be frank, I'm not sure.........
1. I unlocked the phone (bootloader??) via the Sony website process....request code, get token etc etc........all good
2. I flashed CM11 and 'eventually' got it working. I say eventually because my ADHD means that I (perhaps) wasn’t as diligent with following instructions and it took a couple of attempts. Nonetheless it was working.
3. I saw (the next day) that 4.4.4 was available for Z2 and in conjunction with the camera features that I was missing, I thought I'd flash back to stock to see if 4.4.4 was acceptable. That’s where the fun starts.
4. Through either
a. not following instructions,
b. doing something wrong or
c. just bad luck…..​the phone is now (nearly) dead. I say nearly because......
5. When you boot it up, it will.....
a. After ~2sec press on pwr, it will vibrate and show the Sony Xperia screen
b. After ~6 secs the Sony screen disappears and a screen with the following message appears….
“The software update failed. Make sure that your phone is connected to a computer and try again”.
That message is accompanied by a kind of (I guess) Ying Yang type graphic and a warning triangle.​c. Then the screen goes off. I assume the phone actually goes off because the only way to revive it is to go back to the pwr button.
6. If I follow the instructions for flashmode, once I connect a cable whilst holding down the ‘vol down’ rocker, the LED flashes red momentarily and then (I’m sure) flashes instantaneously to green before going out and the phone is then dead. I say I’m sure because its so bloody quick its almost indeterminable.
7. If I follow the instructions for fastboot, once I connect a cable whilst holding down the ‘vol up’ rocker, the LED flashes red momentarily and then flashes to blue, at which point it stays blue.
I’ve tried many different threads, tutorials etc and can’t get out of this jam.
a)In flashtool, the phone is simply not recognised.
b) In Emma, the phone is obviously ‘seen’ as I get a message telling me that the phone is locked. Eh? WTF?? How is that??
c) In flash tool, when I try to BLU….I get……
07/014/2014 13:14:27 - ERROR - (Bundle.java:443) - Cannot delete C:\Flashtool\.\firmwares\prepared\boot
d) In flash tool, when I try to flash using the fastboot toolbox (using the reboot via ADB) option….I get……
07/014/2014 13:14:44 - ERROR - (FastBootToolBoxJob.java:74) - This action needs a connected device in ADB mode
e) In flash tool, when I try to flash using the fastboot toolbox (using the reboot via Fastboot) option….I can hear the notifications from my PC that it has rebooted and the blue LED comes back on but that’s it. When I select Kernel to flash……..I haven’t got one (I don’t think).​So…..devs…can you help?
I’ve tried to be as comprehensive as poss in my description and If I’m missing something, please point out the error of my ways.
I sooo want my Z2 back and promise I wont tinker again (until next time of course).
Much appreciation in advance of suggestions.
Cheers
Thommo.
In reading (and re-reading this) I wonder if ive answered myself……no kernel (whatever the feck that is)??? If that is the case….which one to flash and how??
I understand the kernel can be mismatched to a ROM and thus f**k things up??
(Edit) Also, I understand you cant flash a kernel without an unlocked bootloader???
I'd like to shed a little light on your situation. Maybe it will help you along.
I am assuming you have a program like Flashtool available and a FTF file of a relevant Sony firmware for your Z2.
The key issue seems to be a little confusion about flash mode and fastboot. On my Xperia Z, I always get a red light and then the LED momentarily flashes the colour green or blue depending on which mode I am entering.
So you shouldn't be alarmed by what your phone is doing.
The key is whether when you connect your phone in flash mode, does Flashtool continue the process and notify you in its log window that it is going through the flashing process?
This may require a little more patience as I believe your issue may just be that you don't think anything is happening when actually something is.
The kernel issue won't apply if you are using a stock FTF Sony firmware. The only consideration is to tick the option "exclude: TA" when you flash. The kernel and software will be included and automatically installed if there is no further underlying issue.
Some attention to detail is necessary and I hope this helps you out.
Good luck!
Sent from my C6603 using XDA Free mobile app
shorinryu said:
I'd like to shed a little light on your situation. Maybe it will help you along.
I am assuming you have a program like Flashtool available and a FTF file of a relevant Sony firmware for your Z2.
Click to expand...
Click to collapse
Yes.
shorinryu said:
The key issue seems to be a little confusion about flash mode and fastboot. On my Xperia Z, I always get a red light and then the LED momentarily flashes the colour green or blue depending on which mode I am entering.
So you shouldn't be alarmed by what your phone is doing.
Click to expand...
Click to collapse
The phone does seem to respond to flashtool commands but im not sure (maybe confused now) as to what to do in what order?
shorinryu said:
The key is whether when you connect your phone in flash mode, does Flashtool continue the process and notify you in its log window that it is going through the flashing process?
This may require a little more patience as I believe your issue may just be that you don't think anything is happening when actually something is.
Click to expand...
Click to collapse
Hey......thanks for helpimg.
I just tried again and yes its responding (i.e. booting using the flashttolbox etc but wont go any further. On the fastboot mode option, it asks what system to flash...when i take that route its now looking for a .sin file but i don't have any only ftf files??
I feel like im close but cant bloody fathom what im doing wrong. I wish someone could draw a picture.
Next suggestion?
Cheers
Thommo
http://forum.xda-developers.com/showthread.php?p=53220435
Here is a recovery guide
This guide should provide all the steps neccisary to recover a bricked device
So......i tried the BLU facility.
It appears the phone is going into flashmode as the waiting for device dialogue dissappears after i follow the instructions (pwr button down etc).
this is the log...
07/026/2014 14:26:39 - ERROR - (X10flash.java:255) - Processing of loader.sin finished with errors.
07/026/2014 14:26:39 - ERROR - (GetULCodeJob.java:137) - Error in processHeader : 6 : The handle is invalid.
Is there a clue on the X10Flash error??
there was (and still is) a X10_V1BLRelock.ftf file in the firmwares folder.
Ha66is said:
So......i tried the BLU facility.
It appears the phone is going into flashmode as the waiting for device dialogue dissappears after i follow the instructions (pwr button down etc).
this is the log...
07/026/2014 14:26:39 - ERROR - (X10flash.java:255) - Processing of loader.sin finished with errors.
07/026/2014 14:26:39 - ERROR - (GetULCodeJob.java:137) - Error in processHeader : 6 : The handle is invalid.
Is there a clue on the X10Flash error??
there was (and still is) a X10_V1BLRelock.ftf file in the firmwares folder.
Click to expand...
Click to collapse
Dear Brother, you're trying to flash a Sony Ericsson Xperia X10 FTF file to a Sony Xperia Z2. Please don't do that. Be aware of the things you're doing, look and read carefully. Raise your awareness.
Obtain a Sony Xperia Z2 4.4.4 FTF file on the internet and flash it. Ignore that X10 FTF.
V4LKyR said:
Dear Brother, you're trying to flash a Sony Ericsson Xperia X10 FTF file to a Sony Xperia Z2. Please don't do that. Be aware of the things you're doing, look and read carefully.
Click to expand...
Click to collapse
Actually.......Im not.........to prove a point, i deleted the X10 ftf from the firmwares folder, uninstalled Flashtool and re-installed. After re-installing the X10 FTF is back in there along with a X10 folder (X10 flasher.lib).
Ha66is said:
Actually.......Im not.........to prove a point, i deleted the X10 ftf from the firmwares folder, uninstalled Flashtool and re-installed. After re-installing the X10 FTF is back in there along with a X10 folder (X10 flasher.lib).
Click to expand...
Click to collapse
I'm sorry but V4LKyR is right, you were trying to flash the X10 bootloader relock ftf file. Please download an ftf (look in the general section for the Z2) and flash that instead.
The X10 bootloader relock ftf and the X10 folder always get installed when installing flashtool. The X10 is a completely different phone from the Z2.

My first Sony Phone.. how to get the basics done?

Could someone give me a super quick guide on how to get this on my phone? I coming from years of Samsung phones and never owned a Sony before or know anything about it. I have CM on all my Samsung devices for years and simply want a CM ROM in the Z and get it done with with. I picked up a 99% like new second-hand Ultra Z LTE C6833 today, has stock 5.02 and I don't have a clue how to get this flashed in the easiest and simplest way possible. As for locked or not bootloader, I also don't have a clue. First step which is to install TWRP I immediately got stuck because the links posted are dead (teamw.in/project/twrp2/219)
Without wanting to waste anyone's time, if someone could give me the simplest and most painless info on how to get the Z flashed, I'd be super appreciative. The threads on this phone are in the hundreds at this point and I read all sorts of very confusing and contradictory info. I worry to kill or brick it immediately before I even get started.
Thanks much in advance
Read. Thats my tip.
Every sony device past 2011 works the same way.
Look at different xperia forums, for example at the Z1 section, Z2, Z3 etc.
Look at the rooting guides. Unlock guides. Ta backup guide. Just read and read.
Dont just look at the first guide and jump right in.. read first.
Explore the Xda forum. You will find the guides im talking about. im on my phone.. a bit difficult to post links atm
Much good information can be found here
http://forum.xda-developers.com/crossdevice-dev/sony
You can check if the bootloader is unlocked or locked by opening the dialer and entering *#*#7378423#*#*. Then tap "Service Info" and then "Configuration". It'll either say "Bootloader unlocked: Yes", or "Bootloader unlock allowed: Yes/No". If it says NO on the latter, then you can't unlock the bootloader and you're pretty much screwed. Bell Canada devices have locked bootloaders, and I believe it's the same with UK O2. Chances are that you can unlock it, but you could of course be really unlucky.
If you can unlock the bootloader, then your Ultra will pretty much behave like a Nexus device when it comes to rooting and stuff like that. Just flash a custom kernel with recovery, like NUT's Dual Recovery (with CWM and TWRP), then flash SuperSU, and you'll have recovery and root. Next step is to flash CM12.1 and you're done. It's very easy once you have recovery.
Klaos3000 said:
You can check if the bootloader is unlocked or locked by opening the dialer and entering *#*#7378423#*#*. Then tap "Service Info" and then "Configuration". It'll either say "Bootloader unlocked: Yes", or "Bootloader unlock allowed: Yes/No". If it says NO on the latter, then you can't unlock the bootloader and you're pretty much screwed. Bell Canada devices have locked bootloaders, and I believe it's the same with UK O2. Chances are that you can unlock it, but you could of course be really unlucky.
If you can unlock the bootloader, then your Ultra will pretty much behave like a Nexus device when it comes to rooting and stuff like that. Just flash a custom kernel with recovery, like NUT's Dual Recovery (with CWM and TWRP), then flash SuperSU, and you'll have recovery and root. Next step is to flash CM12.1 and you're done. It's very easy once you have recovery.
Click to expand...
Click to collapse
Thanks MUCH for the detailed info!
I checked the bootloader info as you said and it's not unlocked, but can be done. It seems a daunting task but let me start by trying to get it done. Hopefully I won't screw-up the phone. I'm searching how to do it as there seem to be several ways.. After I complete the unlocking (let's hope) I'll report back and try jump on the next steps. Probably will have some follow-up doubts or questions.. this is all a very different and more complex process than the Samsung devices I've owned that never required any of this crazy gymnastics..
Anyway, thanks again very much and keep you posted!
VeEuzUKY said:
Thanks MUCH for the detailed info!
I checked the bootloader info as you said and it's not unlocked, but can be done. It seems a daunting task but let me start by trying to get it done. Hopefully I won't screw-up the phone. I'm searching how to do it as there seem to be several ways.. After I complete the unlocking (let's hope) I'll report back and try jump on the next steps. Probably will have some follow-up doubts or questions.. this is all a very different and more complex process than the Samsung devices I've owned that never required any of this crazy gymnastics..
Anyway, thanks again very much and keep you posted!
Click to expand...
Click to collapse
I'll give you the short guide:
- Go to this (offical Sony) site and give them your IMEI and whatnot
- Wait a couple of minutes, and you'll receive a key
- Now, there are two ways to unlock the bootloader - both equally official, but the easiest one is to use Flashtool.
- Hit the "BLU" button and enter the key you got fra Sony. You only have to do this once.
- Once this is done, you can start flashing a kernel with recovery and flash whatever you'd like.
I'll help you along the way if you need to, so don't be afraid to ask any questions. Start by unlocking the bootloader, and I'll be here if you need any help.
Klaos3000 said:
I'll give you the short guide:
- Go to this (offical Sony) site and give them your IMEI and whatnot
- Wait a couple of minutes, and you'll receive a key
- Now, there are two ways to unlock the bootloader - both equally official, but the easiest one is to use Flashtool.
- Hit the "BLU" button and enter the key you got fra Sony. You only have to do this once.
- Once this is done, you can start flashing a kernel with recovery and flash whatever you'd like.
I'll help you along the way if you need to, so don't be afraid to ask any questions. Start by unlocking the bootloader, and I'll be here if you need any help.
Click to expand...
Click to collapse
Hello I am new to Sony too and I have a question. If I unlock the bootloader root flash custom roms and then decide to get back to stock and lock the bootloader will my warranty be voided?
Sent from my C6833 using Tapatalk
mike13ftw said:
Hello I am new to Sony too and I have a question. If I unlock the bootloader root flash custom roms and then decide to get back to stock and lock the bootloader will my warranty be voided?
Sent from my C6833 using Tapatalk
Click to expand...
Click to collapse
Yes, and that's why it's a good idea to backup your TA folder, which contains the DRM keys. Once you unlock the bootloader, these keys disappears, and that's why it's a good idea to make a backup of them. There are a couple of tools that does this for you, and you can find them in the cross-development section.
Klaos3000 said:
I'll give you the short guide:
- Go to this (offical Sony) site and give them your IMEI and whatnot
- Wait a couple of minutes, and you'll receive a key
- Now, there are two ways to unlock the bootloader - both equally official, but the easiest one is to use Flashtool.
- Hit the "BLU" button and enter the key you got fra Sony. You only have to do this once.
- Once this is done, you can start flashing a kernel with recovery and flash whatever you'd like.
I'll help you along the way if you need to, so don't be afraid to ask any questions. Start by unlocking the bootloader, and I'll be here if you need any help.
Click to expand...
Click to collapse
Thank you very much!
Well so far EVERYTHING HAS BEEN A TOTAL NIGHTMARE! Nothing I try to do works!
First I installed flashtool, latest version. Im running Windows 7 64bit. It was a nightmare to get flashtool downloaded and installed. After I finally got it installed, ot took another hour updating itself and syncing stuff. When it finally finished and while holding down the Volume Down key I connected the phone to the PC via USB cable, Immediately I get an error of device driver errors. flashtool gives me also several errors. Then I tried to install the Flashtool-drivers-1.1-20130911. Then another problem, the drivers dont install at all with a message "DPinst.exe cannot execute on your operating system". That's it, finished! When I go to the Windows Device Manager, all I see is an exclamation mark under S1 Service.
So then I tried the FastBoot method. Also no luck. While holding down the Volume Up key I connected the phone to the PC via USB cable, the phone's blue light turns on, and again I get a DRIVER NOT INSTALLED ERROR. My computer refuses to recognize the phone and the device driver is never installed . The Windows Device Manager shows an exclamation mark under S1Boot FastBoot.
Then I tried the Sony way and installed the Android SDK!!!!! Immediately I find I need to download more crap, thie time the JRE Development Kit! Takes me 3 hours do download this with my useless internet connection. At this point I am already ready to throw my laptop out the window and break the stupid phone in a million pieces!
But then, there is the next problem. After all downloaded and installed, before I can even started I get stuck again, because Im supposed to go to the android SDK folder c:\android-sdk\extras\google\usb_driver and replace/install the fastboot drivers “android_winusb.inf”.. well, I dont have an extras or google or usb_driver folder on my SDK installed folder! NOTHING! THIS IS ALL RIDICULOUS!
Finally I searched everywhere on the internet for other possible Ultra Z drivers. I ft to Sony's own site and found Xperia Z Ultra (C6833, C6806, and C6843) drivers, Xperia Z Ultra (XL39h) drivers, Xperia Z Ultra (SOL24) drivers, Xperia Z Ultra (SGP412) drivers and others.. this is all crazy what a nightmare of mess and miss-information everywhere about this phone! Anyway, I tried all of them. None works.
I am so frustrated and desperate. My God! Cant get anything done. Nothing.................................. I cant believe this..
UPDATE: I give-up. Ive spent the whole day and downloaded and installed GIGS of apps and software and drivers. Nothing communicates with this useless phone. Im done.
Could anyone give me advice if its there is an alternate way to, root install a recover and flash this piece of **** phone without unlocking the bootloader which basically I cant do? If not, it will fly out the window asap, I cant deal with this ridiculous drama. Years of handling and flashing all sorts of hardware COMBINED, never gave me 1/10th of the misery and headaches this hardware has given me in one day. Xperia, never again..
By the way, Sony's "AMAZING" PC Companion app is so great and fantastic that it doesn't even have an uninstaller! No joke! Once in the computer, crawling endless directories with all sorts of files, drivers and registry entries, it will NEVER come out again. All is amazing..
You did the opposite of what I advised you to do. You did not read correct guides.
Q:Ask yourself what do you want to achieve?
You wrote in your first post "if someone could give me the simplest and most painless info on how to get the Z flashed".
Q:My counterquestion is why? Is your phones software unstable? Are you curious to learn to modify the devices software?
A:If your device is unstable. Please do a factory reset.
Q:Are you curious to learn how to modify the software?
A:Then collect information. Read. Set a timer for how long you will spend learning. Let say 45 minutes.
When 45 minutes has passed. STOP.
Take a break. Do something else and continue the next day. Repeat until you are confident to try a simple operation
For example: learn how to use adb and fastboot. Learn the commands. What they do.
I can not stretch enough how important it is to read and learn before you jump into things.
I do not see why I or anyone here should help you to unlock your bootloader. Because you do not have a clear purpose or knowledge how to do this.
VeEuzUKY said:
UPDATE: I give-up. Ive spent the whole day and downloaded and installed GIGS of apps and software and drivers. Nothing communicates with this useless phone. Im done.
Could anyone give me advice if its there is an alternate way to, root install a recover and flash this piece of **** phone without unlocking the bootloader which basically I cant do? If not, it will fly out the window asap, I cant deal with this ridiculous drama. Years of handling and flashing all sorts of hardware COMBINED, never gave me 1/10th of the misery and headaches this hardware has given me in one day. Xperia, never again..
By the way, Sony's "AMAZING" PC Companion app is so great and fantastic that it doesn't even have an uninstaller! No joke! Once in the computer, crawling endless directories with all sorts of files, drivers and registry entries, it will NEVER come out again. All is amazing..
Click to expand...
Click to collapse
That what I did for the drivers and work just fine .Try it
Edit: forgot to post link http://forum.xda-developers.com/showthread.php?t=2095087
Sent from my Xperia Z Ultra using Tapatalk
SÜPERUSER said:
You did the opposite of what I advised you to do. You did not read correct guides.
Q:Ask yourself what do you want to achieve?
You wrote in your first post "if someone could give me the simplest and most painless info on how to get the Z flashed".
Q:My counterquestion is why? Is your phones software unstable? Are you curious to learn to modify the devices software?
A:If your device is unstable. Please do a factory reset.
Q:Are you curious to learn how to modify the software?
A:Then collect information. Read. Set a timer for how long you will spend learning. Let say 45 minutes.
When 45 minutes has passed. STOP.
Take a break. Do something else and continue the next day. Repeat until you are confident to try a simple operation
For example: learn how to use adb and fastboot. Learn the commands. What they do.
I can not stretch enough how important it is to read and learn before you jump into things.
I do not see why I or anyone here should help you to unlock your bootloader. Because you do not have a clear purpose or knowledge how to do this.
Click to expand...
Click to collapse
Just to briefly correct you: I'm the type of guy that has NEVER gotten a virus on a computer. I'm the type of guy that has rooted, flashed and played around with phones for many years with more or less degree of difficulties, but always successful. I'm the type of guy that has helped many many people in this community with their hardware, when I know how. I'm the type of guy that has knows many things about the works of Samsung devices that I have used for many years and have never had an issue learning what's needed. I am the type of guy always ready to offer friendly advice when someone is in need of something I may offer help with. Finally, I am the kind of guy that has a Dell laptop, running Windows 7 64bit, that by whatever reason refuses to install the proper drivers for the Ultra Z, or the kind of guy that maybe has a flawed Ultra Z. After all, it's a second hand unit and about 2 years old, despite that it looks new.
So, the only thing this type of guy can do, is 1) try a different computer to see if the communications with the phone work, and if not, check the phone because obviously that's where the only place the problem can come from. To try different USB cables and do phone resets, that I did today several times. I learned those basics the first day of my flashing life, long long ago.
There is NOTHING to read or learn or do, when there is no communication between the phone and the computer that connects to it. You seem not to understand the very basics of the problem here is not lack of reading, instead is only lack data flow between devices.
Anyway, thanks for the constructive advice!
2 extra things: all the tools, apps and drivers you have suggested, I have them all. All the procedures, steps, folders where stuff is and goes.. I've done all. I learn very quickly. The issue is none of that.. the issue is, no driver for this phone will install on my laptop, for whatever reason. Is that simple.
And then there is another issue.. for you, and most people on XDA, downloading and getting "stuff" is a breeze. But not me. Where I am, XDA is blocked, and even with a VPN, hardly works. To reply to you or just log-in, sometimes is an hour. And most file hosts? Mega? Rapidgator.net? Zippy share?.. a few hundred others? Well.. they doesn't work. Uploaded.net.. Mediafire.. Google Drive.. AndroidFile Host, and just about everything else, all DON'T WORK. All blocked. So are blocked most of the VPNs now. So, while for you, go here, get this, download that, is all a piece of cake, for me, is not. Most things to get download are truly a nightmare. And when it comes to download a ROM or any 2 or 3 hundred Mg files, sometimes takes me days of endless wait and interrupted downloads. I live in a crazy country called China, where all Google stuff, Android included, is forbidden, and all around it.. XDA included.
So, talk is easy. But when access to simple and basic information is so difficult to get and everything comes at a premium, life is really a bit more complicated than maybe you can imagine. So...... yeah, help is very much appreciated indeed, in the same way I am always willing to help others when I can, without calling out their lack or reading or question their abilities to follow my advice
Alright, that was quite painful to read, not because of something wrong you wrote, but because I've been there too. I don't know what device you had prior to the Ultra, but just forget what you learned from that device.
Just sit down, relax and figure out what you're trying to do, and then how to maybe achieve it. Yes, I do understand that your laptop doesn't cooperate at all, but that's just technology. Of course it won't work when it should. We've all been there.
1. Set up your computer to be able to communicate with your Ultra. Installing the SDK is overkill since the only thing from the SDK you need is Fastboot and ADB drivers. You can easily install those two by installing this tiny tool that does it for you.
Fastboot and ADB is now installed.
2. Install Flashtool. You've already done this. Connect your Ultra and open Flashtool. Flashtool should grab and set things up for the Z Ultra automatically. This should only take 5-30 seconds. Not three hours. The device should still be powered on at this stage.
3. Okay, now you have Flashtool installed, and it recognizes your Ultra. Next step is to go to that Sony site I linked to, to get the unlock key. Fill in the required info, and you'll get the key sent on your email. Don't misplace it.
4. Go back to Flashtool, hit the "BLU" button, paste the key in, and that's it. Don't set the device into fastboot or flashmode until Flashmode asks you to do it. Fastboot can be active and connected forever, but Flashmode will disconnect by itself after a minute or so.
5. Your bootloader is now unlocked. This means that you're free to do whatever you'd like to do with it. Xperia devices do not come with a default recovery system, so we'll have to flash a custom kernel that includes a recovery. You can find them in the dev section. Once you've flashed or hotbooted a custom kernel with CWM or TWRP, you're free to root by flashing SuperSU, and flash whatever ROM you'd like to flash.
It's very easy to deal with Xperia devices once you have things set up (mainly Flashtool), and the basic steps are:
- Unlock bootloader (one time thing)
- Flash custom kernel
- Done
It's the same procedure as Nexus devices, only that we have to use special tools to unlock our bootloaders, while Nexus' use one command in a terminal. The issue here though is the tools, and not the process, and I feel your pain. I really do. It would've been so much easier if I could just show up at your door, do it for you, and leave
---------- Post added at 06:46 PM ---------- Previous post was at 06:43 PM ----------
VeEuzUKY said:
And then there is another issue.. for you, and most people on XDA, downloading and getting "stuff" is a breeze. But not me. Where I am, XDA is blocked, and even with a VPN, hardly works.
Click to expand...
Click to collapse
Then let's make it easier? My upload speeds aren't an issue, so please point to a site that I can upload the tools too, which you then can download from at proper speeds
Klaos3000 said:
Alright, that was quite painful to read, not because of something wrong you wrote, but because I've been there too. I don't know what device you had prior to the Ultra, but just forget what you learned from that device.
Just sit down, relax and figure out what you're trying to do, and then how to maybe achieve it. Yes, I do understand that your laptop doesn't cooperate at all, but that's just technology. Of course it won't work when it should. We've all been there.
1. Set up your computer to be able to communicate with your Ultra. Installing the SDK is overkill since the only thing from the SDK you need is Fastboot and ADB drivers. You can easily install those two by installing this tiny tool that does it for you.
Fastboot and ADB is now installed.
2. Install Flashtool. You've already done this. Connect your Ultra and open Flashtool. Flashtool should grab and set things up for the Z Ultra automatically. This should only take 5-30 seconds. Not three hours. The device should still be powered on at this stage.
3. Okay, now you have Flashtool installed, and it recognizes your Ultra. Next step is to go to that Sony site I linked to, to get the unlock key. Fill in the required info, and you'll get the key sent on your email. Don't misplace it.
4. Go back to Flashtool, hit the "BLU" button, paste the key in, and that's it. Don't set the device into fastboot or flashmode until Flashmode asks you to do it. Fastboot can be active and connected forever, but Flashmode will disconnect by itself after a minute or so.
5. Your bootloader is now unlocked. This means that you're free to do whatever you'd like to do with it. Xperia devices do not come with a default recovery system, so we'll have to flash a custom kernel that includes a recovery. You can find them in the dev section. Once you've flashed or hotbooted a custom kernel with CWM or TWRP, you're free to root by flashing SuperSU, and flash whatever ROM you'd like to flash.
It's very easy to deal with Xperia devices once you have things set up (mainly Flashtool), and the basic steps are:
- Unlock bootloader (one time thing)
- Flash custom kernel
- Done
It's the same procedure as Nexus devices, only that we have to use special tools to unlock our bootloaders, while Nexus' use one command in a terminal. The issue here though is the tools, and not the process, and I feel your pain. I really do. It would've been so much easier if I could just show up at your door, do it for you, and leave
Click to expand...
Click to collapse
Klaos3000, you are great. Difficult to find words to thank you the time you take to try help me out. Really much appreciated. It's almost 1AM my local time here and tomorrow I will give a try to all you suggest me step by step. If I run into additional difficulties, I will try use another computer. Maybe is my specific laptop with my windows installation that is being stupid with the Ultra Z hardware. I have installed endless drivers for HTC, LG and mainly Samsung phones and tabs, and have never had any difficulty.. just last week I installed drivers for a friend's new Galaxy Tab S2, got a recovery in, got it rooted and manually cleaned of a lot of useless samsung system bloat stock apps and crap, all about 20 minutes. Hard to understand why with an Xperia phone, things are so complicated. Anyway, tomorrow will follow your advice and report back.
Again, thanks a lot for your help
Klaos3000, despite being so late, I decided to give this another try and follow your steps.
But I Immediately run into similar problems.. I CANNOT get drivers installed.
1. I have downloaded and installed Minimal ADB and Fastboot as you suggested.
2. I have flashtool-0.9.19.7 installed and did the 0.9.19.8 upgrade by updating the x10flasher.jar file.
3. Now you suggest I connect my phone and open Flashtool. But connect my phone how? Boot it up? USB debugging on or off? Or you mean connect the phone turned off and then on press Volume up? Or press Volume down?
I tried all this, and again I get a device driver error. Because there are NO DRIVERS installed for the phone. This is same problem as before. And if I go to the drivers folder inside Flashtool and try install the drives, I immediately get an error that they cant be installed in my operating system.
I am completely stuck as before in this very simple step.
Attached screnshots when I enter Flashmode:
And this is what happens when I try install drivers from C:\Flashtool\drivers:
And if I try go to FastBoot Mode with the phone's blue light on (Volume up + connect USB Cable) this is what I get:
UPDATE:
I have finally unlocked the bootloader, using the Fastboot method! I still could not get the Flashtool drivers to recognize my phone, but the FastBoot ADB drivers installed without a problem. 2 things Ive learned with this experience I want share with anyone in the future that has similar difficulties:
1) I switched to a friend's old laptop with Windows XP. Under XP, FastBoot ADB drivers installed at the first time and absolutely zero problems.
2) I used a USB 2.0 port! If connected to a USB 3.0 port, another cascade of new problems immediately arise.
So that's it. I want thank VERY MUCH everyone in this thread that was so kind to try and help me as much as possible. I would not have gotten this done with it
My next step is to install a recovery from:
http://forum.xda-developers.com/showthread.php?t=2261606
But I only see downloadable versions for looked bootloaders. Also, I want to flash a custom CM based ROM next and see a warning regarding Unlocked Bootloader with CyanogenMod, AOSP and OmniRom that the kernel needs be repack to replace the built in recovery with XZDualRecovery or things will either not work at all or require unexpected operating instructions. So again, I am extremely confused as what files to choose and what to do and worry to look for the wrong thing and worry to make a catastrophic mistake. And also I have no idea what method I should use:
- ZU-lockeddualrecovery2.8.21-RELEASE.flashable
- ZU-lockeddualrecovery2.8.21-RELEASE.installer
Thanks again for the advice and the feedback in all this

Z5 Compact stuck at boot - procedure/advice

Hello,
I just jumped on a good deal for Xperia Z5 (E5823) with software issue. Device boots up to the Xperia logo screen and hags there. I am preparing myself for flashing but hoping a simple hard reset might solve the problem. What should my steps be? I already downloaded Flashtool and did some reading on the forum to get myself familiar with the process. Looks like I will need to download FTF file (I am in US, prefer to have unbranded with minimal carrier bloat) and can use your advice on which version/file to start with. Ideally I would want to root as well, but for now more concerned about restoring back to stock. I did read that Lollipop has a better performance, but open to suggestions for whatever is easier/stable. Any guidance/advice is appreciated (with links to tools or downloads if avail). Is there a way to tell what version # along with region/customization I have installed now?! Should I try the Sony Companion software?
For the record, I have successfully flashed custom ROMS on various Samsung/LG devices, as well as Nexus 4/5. Therefore, feel pretty confident this should not be impossible or any harder. Thanks A LOT.
An update after spending few hours yesterday. PC Companion doesn't recognize the phone when attempting to repair (Vol down + insert USB). It did install few drivers when connected to PC, and it looks like the phone does go into flashmode (as indicated by LED staying green). Then tried the Flashtool, created FTF file (based on tutorial at XperiaBlog) and again the same thing, can't get the phone to be recognized in flashmode. It does respond in fastboot mode and able to get some identifying information. I couldn't find any information on how to flash system, kernel, etc through fastboot (was hoping to use the Flashtool FastBoot mode option, but picking corresponding SIN files resulted is fail errors). I am afraid that flashmode might not work for me as the phone might not have USB debugging enabled (not sure what was done to it and who had it prior).
Are the other alternatives/methods I should try? I wish there was a way to send flash commands from ADB command prompt (like with Nexus phones) and from fastboot mode. Any ideas? Really love the phone, though and want to get it repaired to replace my huge LG! Thanks everyone.
coolmen777 said:
An update after spending few hours yesterday. PC Companion doesn't recognize the phone when attempting to repair (Vol down + insert USB). It did install few drivers when connected to PC, and it looks like the phone does go into flashmode (as indicated by LED staying green). Then tried the Flashtool, created FTF file (based on tutorial at XperiaBlog) and again the same thing, can't get the phone to be recognized in flashmode. It does respond in fastboot mode and able to get some identifying information. I couldn't find any information on how to flash system, kernel, etc through fastboot (was hoping to use the Flashtool FastBoot mode option, but picking corresponding SIN files resulted is fail errors). I am afraid that flashmode might not work for me as the phone might not have USB debugging enabled (not sure what was done to it and who had it prior).
Are the other alternatives/methods I should try? I wish there was a way to send flash commands from ADB command prompt (like with Nexus phones) and from fastboot mode. Any ideas? Really love the phone, though and want to get it repaired to replace my huge LG! Thanks everyone.
Click to expand...
Click to collapse
Why couldn't you use adb? I use it to flash the recovery every once in a while, I hate flash tool. It took me a good 4 different PCs before I found one it would work on
civicsr2cool said:
Why couldn't you use adb? I use it to flash the recovery every once in a while, I hate flash tool. It took me a good 4 different PCs before I found one it would work on
Click to expand...
Click to collapse
I gladly would, except that I am not very comfortable using it due to lack of experience and available zips for my Z5 compact. Can you point me to that info and how to make zips to flash and what to start with? I am willing to try it.
Also, how can I check if my boot loader is unlocked? Can't seemed to find a command to use. Thanks again.
Any pointers for zips or how to flash a rom through fastboot? Thanks.
coolmen777 said:
Any pointers for zips or how to flash a rom through fastboot? Thanks.
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=2277112
We have a couple aosp Roms available to flash, I'd try cm13. I don't know if you've tried to unlock your bootloader yet or not but you should try that. You could also try flashing zombie kernal and see if that'd boot up.
civicsr2cool said:
Why couldn't you use adb? I use it to flash the recovery every once in a while, I hate flash tool. It took me a good 4 different PCs before I found one it would work on
Click to expand...
Click to collapse
civicsr2cool said:
http://forum.xda-developers.com/showthread.php?t=2277112
We have a couple aosp Roms available to flash, I'd try cm13. I don't know if you've tried to unlock your bootloader yet or not but you should try that. You could also try flashing zombie kernal and see if that'd boot up.
Click to expand...
Click to collapse
Thanks for the reply and guidance. I would prefer to stick with Stock Xperia software and launcher. From my experience, CM tends to be buggy and I need full stable functionality with max battery (hoping to give Stamina a test). I am not sure if the bootloader is unlocked and don't want to mess with it unless I absolutely have to (does unlocking BL still messes with DRM keys for camera processing?) Wish I could see if it is unlocked somehow, maybe someone tried to flash/root it and messed up the bootloader somehow.
I will look at zombie kernel (does it need unlocked bootloader or recovery to flash, will it work with stock ROM?) Thanks again for your help.
coolmen777 said:
Thanks for the reply and guidance. I would prefer to stick with Stock Xperia software and launcher. From my experience, CM tends to be buggy and I need full stable functionality with max battery (hoping to give Stamina a test). I am not sure if the bootloader is unlocked and don't want to mess with it unless I absolutely have to (does unlocking BL still messes with DRM keys for camera processing?) Wish I could see if it is unlocked somehow, maybe someone tried to flash/root it and messed up the bootloader somehow.
I will look at zombie kernel (does it need unlocked bootloader or recovery to flash, will it work with stock ROM?) Thanks again for your help.
Click to expand...
Click to collapse
I'm only trying to suggest things that could get the phone working again not permanent solutions lol I don't run cm13 yet as it's definitely not refined. Flashing a stock ftf should be able to bring you to complete original specs without unlocking bootloader or anything.
civicsr2cool said:
I'm only trying to suggest things that could get the phone working again not permanent solutions lol I don't run cm13 yet as it's definitely not refined. Flashing a stock ftf should be able to bring you to complete original specs without unlocking bootloader or anything.
Click to expand...
Click to collapse
Lol, I understand now. It looks like the bootloader might still be locked as I am unable to flash zombie kernel (command: "fastboot flash boot boot.img" results in sending OK, but Failed: remote command not allowed). Looks like I am stuck to trying to unlock a bootloader to keep trying to revive the phone. Just bothers me that I can't get into Flashmode (even after installing drivers that come with Flashtool). Could this be because the phone might not have USB debugging enabled? Is there a way to try to flash the stock through fastboot (as zip) instead of ftf?
My big concern is loosing TA partition and associated DRM keys (any way to back it up from fastboot or toolkit?). Or is that not a factor with the hack available now? Sorry for all these questions, just getting more and more frustrated with this.
coolmen777 said:
Lol, I understand now. It looks like the bootloader might still be locked as I am unable to flash zombie kernel (command: "fastboot flash boot boot.img" results in sending OK, but Failed: remote command not allowed). Looks like I am stuck to trying to unlock a bootloader to keep trying to revive the phone. Just bothers me that I can't get into Flashmode (even after installing drivers that come with Flashtool). Could this be because the phone might not have USB debugging enabled? Is there a way to try to flash the stock through fastboot (as zip) instead of ftf?
My big concern is loosing TA partition and associated DRM keys (any way to back it up from fastboot or toolkit?). Or is that not a factor with the hack available now? Sorry for all these questions, just getting more and more frustrated with this.
Click to expand...
Click to collapse
Come to think of it without getting into the phone to enable unlocking the bootloader I don't think you would even be able to do that. Even if the drivers weren't installed the phone should go into flash mode. I had a hard time with my first attempt with flash tool at getting into flash mode. If you hold power and volume up you should be able to power down the phone completely then hold volume up while plugging in. The problem I had was my PC has a few different USB ports and I was using one that was meant for charging and it wouldn't go into flash mode, tried a different port and it went well after that.
Failed: remote command not allowed ???
This error is because you have not enabled OEM Unlocking from the Developer Option.
If you have enabled it but still receiving the error then you have not unlocked bootloader properly.
There is no need to unlock bootloader for flashing official sony firmwares. It is pretty simple. If you are facing any problems then please feel free to message me.
my email : [email protected]
#coolmen777
Looks like this phone got the dreaded sleep of death bug (won't turn on at all, no matter which combination of buttons I press). Had it on the charger for last 3 days (no led indicators at all and no vibrations), so I got a brick now. Any ideas? This phone should still be under warranty (manufactored week 9 of 2016), but Sony USA refuses to service International phones in their facility. Learned that based on IMEI, this is a Hong Kong version and they want an invoice from authorized dealer for warranty work. Are there are other countries that honor warranty without checking invoice (go by date of manufactoring?) I had Moto and LG repaired before just based on age of phone, no invoice needed. This is my last resort option (to attempt sending in for service).
coolmen777 said:
Looks like this phone got the dreaded sleep of death bug (won't turn on at all, no matter which combination of buttons I press). Had it on the charger for last 3 days (no led indicators at all and no vibrations), so I got a brick now. Any ideas? This phone should still be under warranty (manufactored week 9 of 2016), but Sony USA refuses to service International phones in their facility. Learned that based on IMEI, this is a Hong Kong version and they want an invoice from authorized dealer for warranty work. Are there are other countries that honor warranty without checking invoice (go by date of manufactoring?) I had Moto and LG repaired before just based on age of phone, no invoice needed. This is my last resort option (to attempt sending in for service).
Click to expand...
Click to collapse
search on here for a thread about flashing the wrong ftf onto the phone, I think op used a tablet ftf and had teh same results and had to send to sony
edit:
http://forum.xda-developers.com/z5-compact/help/flashed-wrong-mm-rom-phone-dead-help-t3330929
civicsr2cool said:
search on here for a thread about flashing the wrong ftf onto the phone, I think op used a tablet ftf and had teh same results and had to send to sony
edit:
http://forum.xda-developers.com/z5-compact/help/flashed-wrong-mm-rom-phone-dead-help-t3330929
Click to expand...
Click to collapse
Thanks, not very encouraging given the fact that Sony USA supposedly doesn't currently have a service center to repair international phones (closed their TX center). Are there other countries (Canada or UK) which have less stringent policies of needing invoice (for proof of purchase) and can simply go off of manufacture date from the IMEI or device info? Thanks again.

Question Broke my Sony Xperia 1 III trying to root it. Any help is gratefully received

Hi guys
I followed this guide for unlock bootloader and install magisk: https://forum.xda-developers.com/t/...re-and-gsi-rom-flashing-without-twrp.4344371/
I don't blame the author of the guide, it is my device, my responsibility, my decision to attempt this. My fault.
Everything was going great, I unlocked the bootloader successfully and my device wiped and rebooted. It boot back into android, I turn off, go to fastboot mode, and try to flash magisk img file I made earlier in the guide. It says success, then last step of the guide is to wipe with fastboot -w. This fails, says cannot wipe metadata. Reboot, now my phone says "your device is corrupted and cannot be trusted and will not boot"
No idea what to do here, so i try to use Xperia Companion to restore. But it refuses because it detect bootloader is unlocked. Now I try to use NewFlasher to flash firmware from XperiFirm, this starts off fine but then NewFlasher reaches this point
"Extracting sparse chunk super.040"
"Uploading sparse chunk C:\temp\xperiafirmware\flash_sesson_super.0.40"
"download:03b4c9c"
"ERROR: TIMEOUT: failed with error code 997 as follows:
Overlapped I/O operation is in progress
I have tried to do this with another computer, I have tried 2 other USB cables, I have tried another firmware (originally tried the latest version with open carrier but also tried with carrier specific one) I am now running out of ideas to try.
I can get to fastboot mode or flash mode, but if I try to boot OS it says "your device is corrupted and cannot be trusted and will not boot"
Any help or a point in the right direction would be much appreciated
Thank you so much in advance
Last week that happened to me. As long as you can go to fastboot you're good. First is relock the bootlaloader via fastboot then repair it using xperia companion. Or if you can download the firmware via xperifirm then flash it via flasher.
Also make sure that the PC your using has both an Intel CPU or AMD CPU and a full windows install not that cheap windows store only crap..but one you can actually install windows .exe files and make sure you have installed the Xperia drivers by turning off driver verification...o tried without and my 2 in 1 couldn't find my phone for Xperia companion nor the other flashing tool...
Thank you @Mangtas_666 @Ainz_Ooal_Gown I have no idea why but I just couldn't flash the UK firmware, tried 2 versions but neither would flash with NewFlasher. kept getting these timeout errors. But then i randomly decide to try the US firmware (XQ-BC62 instead of XQ-BC52) and it worked 1st try. My phone is up and running again!
The strangest part, when it connect to the internet and I apply all my UK settings, it somehow change back to XQ-BC52 on its own. It is detected as such in "about phone" now even though I didn't re-install firmware since fixing it with the US one. Oh well, i'm not going to complain, I'm just happy it's fixed. Thanks for replying
marshedpotato said:
Thank you @Mangtas_666 @Ainz_Ooal_Gown I have no idea why but I just couldn't flash the UK firmware, tried 2 versions but neither would flash with NewFlasher. kept getting these timeout errors. But then i randomly decide to try the US firmware (XQ-BC62 instead of XQ-BC52) and it worked 1st try. My phone is up and running again!
The strangest part, when it connect to the internet and I apply all my UK settings, it somehow change back to XQ-BC52 on its own. It is detected as such in "about phone" now even though I didn't re-install firmware since fixing it with the US one. Oh well, i'm not going to complain, I'm just happy it's fixed. Thanks for replying
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No problem fam, glad it got sorted out

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