[Q] SIM network unlock PIN for sm-g316ml - Samsung Galaxy Ace 4

I tried to use Samsung Galaxy Ace 4 (model: sm-g316ml) with the new sim card. The device asked me to provide the sim network unlock pin. I contacted the mobile operator (Claro Chile), but they claim that the device should be unlocked by the manufacturer. Can anyone help me to retrieve this pin to unlock the phone, please?

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