Whatsapp Calling Sound Issue - Samsung Galaxy Mega

Hi everyone,
On my Mega 5.8, whenever I call or receive call on Whatsapp, the other person can hear me, but I can't hear the other person when I'm using the phone's earpiece. If I plug in earphones, or put the call on loudspeaker, then I can hear the other person just fine.
I know the earpiece isn't broken because it works when I make/receive cellular and facebook calls.
Does anyone know a solution to this? I've tried reinstalling whatsapp, resetting the phone to factory settings, reinserting the sim card.

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