Related
Does anyone have news on when we are getting this update?
Now that the Galaxy Tab 10.1 is going on sale officially in NYC on June 8 WITH 3.1, I hope it is soon!
I just emailed the Samsung dev email from the Google I/O Device page. Hopefully I receive a meaningful response.
cisox said:
I just emailed the Samsung dev email from the Google I/O Device page. Hopefully I receive a meaningful response.
Click to expand...
Click to collapse
I already did that. No response after 3 days...
Not very nice support for devs...
10.1 I/o Edition
Guys ...I cant install adobe flash on my tablet and some of the apps from market are not visible and or wont install.. any ideas ?
I guess nobody got any luck in response. I say all that receive there Limited Edition 10.1 email Samsung until they put a press release or reply to someone. This is so unprofessional on there behalf.
I did and will everyday til i get something,,,,logic would dictate there is not going ot be an update for 3.1 since all the tabs coming out have it so hopefully they do something or it will be avail to load once the tabs come out
fgarcia25 said:
I guess nobody got any luck in response. I say all that receive there Limited Edition 10.1 email Samsung until they put a press release or reply to someone. This is so unprofessional on there behalf.
Click to expand...
Click to collapse
wootner said:
Guys ...I cant install adobe flash on my tablet and some of the apps from market are not visible and or wont install.. any ideas ?
Click to expand...
Click to collapse
Not compatible with tablets.
I have the galaxy tab 10.1V and had no issue with my flash installation, so not sure why you say it isnt compatible with tablets
I got an e-mail from Samsung stating they have no idea when will the google IO limited edition tab will get an OTA update. Will post the e-mail here shortyl.
happilyaccosted said:
Not compatible with tablets.
Click to expand...
Click to collapse
Flasg IS compatible with tablets
I think happilyaccosted was more referring to why some apps don't show up in the market on a tablet when he said "not compatible with tablets" and not that Flash wasn't compatible.
Dear FGARCIA25,
Thank you for your inquiry. We are unable to speculate when/if a software revision with this feature might be available due to the fact that this might lead to inaccurate information and confusion.
Should this be available, it will be posted in our website or you will be informed by your service provider.
Please feel free to check with us periodically for updates
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
Marge
Sent from my ADR6400L using XDA Premium App
If there is no OTA on Wednesday when the retail model is released, I assume it won't be long before someone who got one in NYC posts a system dump.
yay pie said:
If there is no OTA on Wednesday when the retail model is released, I assume it won't be long before someone who got one in NYC posts a system dump.
Click to expand...
Click to collapse
Which I agree.. Just don't understand as to why these where handed out to developers when its design to be tested for 3.1.... Especially when there is no option for United States OTA.
fgarcia25 said:
Which I agree.. Just don't understand as to why these where handed out to developers when its design to be tested for 3.1.... Especially when there is no option for United States OTA.
Click to expand...
Click to collapse
I think part of the reason it was handed out (besides publicity for Samsung) was to get some developers a real 3.X device to do any development on, and write some app, any app. Google needs Honeycomb apps up on the market, bad. At that point not having 3.1 yet isn't that big a deal. The Honeycomb emulator is a pile of suck and Google admitted as much at the conference, so this is a way to get people making stuff.
And if they can't directly OTA these things up to 3.1 from the gimped version of 3.0 that's on them right now, that doesn't seem like that big a deal. Google/Samsung can always email people instructions to go flash a zip; if you got on a plane to SF to go to an Android developer conference then an "adb push" and reboot should be a piece of cake for you
yay pie said:
I think part of the reason it was handed out (besides publicity for Samsung) was to get some developers a real 3.X device to do any development on, and write some app, any app. Google needs Honeycomb apps up on the market, bad. At that point not having 3.1 yet isn't that big a deal. The Honeycomb emulator is a pile of suck and Google admitted as much at the conference, so this is a way to get people making stuff.
And if they can't directly OTA these things up to 3.1 from the gimped version of 3.0 that's on them right now, that doesn't seem like that big a deal. Google/Samsung can always email people instructions to go flash a zip; if you got on a plane to SF to go to an Android developer conference then an "adb push" and reboot should be a piece of cake for you
Click to expand...
Click to collapse
Well it didnt work since they all sold them on ebay
fgarcia25 said:
Dear FGARCIA25,
Thank you for your inquiry. We are unable to speculate when/if a software revision with this feature might be available due to the fact that this might lead to inaccurate information and confusion.
Should this be available, it will be posted in our website or you will be informed by your service provider.
Please feel free to check with us periodically for updates
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
Marge
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
Can you share the email address to contact as well as the web page? Thanks
MountainX said:
Can you share the email address to contact as well as the web page? Thanks
Click to expand...
Click to collapse
Sure can. Here it is.
Samsung Customer Support Center <[email protected]>
That's what they used to reply to me back. It does not state do not reply. Hope that works.
MountainX said:
Can you share the email address to contact as well as the web page? Thanks
Click to expand...
Click to collapse
I've used this one and this still have no news:
http://innovator.samsungmobile.com/google/io.device.do?platformId=1
So i started a thread outlining the lack of real support and the decline of development because of it...here is how it has gone thus far...
Code:
Aug 9, 2011 10:18 AM
Development of the Photon 4g suffers because of the manipulation of the Carrier and Manufacturer...
Having owned since day one and have had to return my first device due to countless issues i am starting to feel like this is turning out to be a lame duck device...no hype...no support...no care coming from Sprint and Motorola...hell we cant even create a blur account. I personally feel that developers should be allowed to fix what is broken as we're the first line of defense and offense when it comes to these devices...Shipping with a locked bootloader only shows us that we're just the red headed stepchildren of the machine. Had it been open as android had intended then i can say with 100% CERTAINTY that the known issues would have been resolved day one...but alas...we're left to pick from the scraps and hope for someone to throw us a bone.
--Profanity removed. Please see the house rules on posting appropriately.
Message was edited by: pacojr67 (MOD)
Thanks (0)
Reply
Tags (edit): sprint, bootloader, problems, photon_4g_mb855
techiemoe Landline
techiemoe
20 posts since
Jul 21, 2011
MOTOROLA PHOTON™ 4G
Sprint/Nextel
United States
1. Aug 9, 2011 12:25 PM (in response to yay4juggs)
Development of the Photon 4g suffers because of the manipulation of the Carrier and Manufacturer...
What issues, specifically, were you having with your Photon? A lot of us have had quite positive experiences with ours, overall. It could be you just had a bad unit.
As for the open/locked/OSS/nonOSS debate, that's something best left off a tech support forum in my opinion.
Report Abuse
Thanks (0)
Reply
yay4juggs Landline
yay4juggs
10 posts since
Aug 2, 2011
MOTOROLA PHOTON™ 4G
Sprint/Nextel
United States
2. Aug 9, 2011 12:39 PM (in response to techiemoe)
Development of the Photon 4g suffers because of the manipulation of the Carrier and Manufacturer...
First off... a lot doesn't equate to all...therefore your comment regarding a positive experience isn't really substantiating. Secondly this device was plagued from the start with inbound/outbound audio issues...battery drain...data mismatch issues..etc...If the device were perfect there wouldn't be a need for a support forum specifically
for it now would there be?
Please understand I am no mook or a noob I have been around for a very long time developing for devices such as this and yes this is the best place to discuss bootloaders as it was Motorola's intention to release devices with unlocked bootloaders and well...they dropped the ball with this one.
And to the MOD I apologize for whatever inappropriate or derogatory comment that was made...I wasn't aware I had cursed at all to be quite honest with out...and if I did, could you please tell me what it was I said?
Edit
Delete
Thanks (0)
Reply
techiemoe Landline
techiemoe
20 posts since
Jul 21, 2011
MOTOROLA PHOTON™ 4G
Sprint/Nextel
United States
3. Aug 9, 2011 12:44 PM (in response to yay4juggs)
Development of the Photon 4g suffers because of the manipulation of the Carrier and Manufacturer...
Why the hostility? I don't discount your negative experience, I was simply trying to point out that it might not be a representative example of the product as a whole. I personally find my Photon to be quite a nice device, which is why I was curious to know what issues you might be having so myself or others could try and fix them.
Frankly, based on your response, I'm sorry I tried to help. My mistake.
yay4juggs wrote:
First off... a lot doesn't equate to all...therefore your comment regarding a positive experience isn't really substantiating. Secondly this device was plagued from the start with inbound/outbound audio issues...battery drain...data mismatch issues..etc...If the device were perfect there wouldn't be a need for a support forum specifically
for it now would there be?
Please understand I am no mook or a noob I have been around for a very long time developing for devices such as this and yes this is the best place to discuss bootloaders as it was Motorola's intention to release devices with unlocked bootloaders and well...they dropped the ball with this one.
And to the MOD I apologize for whatever inappropriate or derogatory comment that was made...I wasn't aware I had cursed at all to be quite honest with out...and if I did, could you please tell me what it was I said?
Report Abuse
Thanks (0)
Reply
yay4juggs Landline
yay4juggs
10 posts since
Aug 2, 2011
MOTOROLA PHOTON™ 4G
Sprint/Nextel
United States
4. Aug 9, 2011 12:46 PM (in response to techiemoe)
Development of the Photon 4g suffers because of the manipulation of the Carrier and Manufacturer...
I am not hostile in any way and now that it seems i came across as such I feel terrible. I do apologize to you it wasnt my intention to be a that way.
Edit
Delete
Thanks (0)
Reply
mullins_j MotoXprt
mullins_j
2,320 posts since
Jun 18, 2010
MOTOROLA PHOTON™ 4G
Sprint/Nextel
United States
5. Aug 9, 2011 12:52 PM (in response to yay4juggs)
Development of the Photon 4g suffers because of the manipulation of the Carrier and Manufacturer...
@yay4juggs, techiemoe
Let's shake hands and make up. This is a peer-to-peer support site. Sometimes there are misunderstandings, trust me, I've been apart of a few.
But, let just continue on, and see if we can help each other out.
Thanks,
J
Report Abuse
Thanked (2)
Reply
wynand32 StarTac
wynand32
297 posts since
Feb 26, 2011
MOTOROLA PHOTON™ 4G
Sprint/Nextel
United States
6. Aug 9, 2011 1:28 PM (in response to yay4juggs)
Development of the Photon 4g suffers because of the manipulation of the Carrier and Manufacturer...
yay4juggs wrote:
If the device were perfect there wouldn't be a need for a support forum specifically
for it now would there be?
Well, Motorola maintains support forums for all of their devices, because none of them are perfect. And heck, support forums aren't just for imperfect devices, they're probably more for imperfect people.
Seriously, though, I do think that there's a subset of folks all experiencing almost exactly the same issues, and so I'm guessing there's a batch of phones that went out with a specific manufacturing defect. There's just too clear a line between people who have the issues, and don't. I'm one who hasn't had a single issue with mine, and I mean that precisely: not a single issue. It's actually one of the first devices I've owned that had none (knocking on a seriously huge piece of wood over here).
If I were you, I'd exchange for a new one, particularly for the audio issue. That seems to be the one that some people specifically are experiencing, and the only fix seems to be to swap it out.
Report Abuse
Thanked (1)
Reply
yay4juggs Landline
yay4juggs
10 posts since
Aug 2, 2011
MOTOROLA PHOTON™ 4G
Sprint/Nextel
United States
7. Aug 9, 2011 1:30 PM (in response to wynand32)
Development of the Photon 4g suffers because of the manipulation of the Carrier and Manufacturer...
i am on my second one already exchanged it yesterday at the sprint store...
Edit
Delete
Thanks (0)
Reply
Mark (Forums Manager) Motorola Employee
Mark (Forums Manager)
11,058 posts since
May 22, 2006
MOTOROLA PHOTON™ 4G
Sprint/Nextel
United States
8. Aug 9, 2011 3:27 PM (in response to yay4juggs)
Development of the Photon 4g suffers because of the manipulation of the Carrier and Manufacturer...
This isn't a "MOTOBLUR" phone, the account info is linked behind the scenes. You can't create an account.
Yes this is a support forum. Support to let us know when there is a problem and to share information. I learn all sorts of new things every day. It's an information rich place.
No need to exchange your phone for the audio issue. Just reboot your phone.
If you have particular issues. Join a thread in progress or start a new one if one doesn't exist already. Multi issue threads are not helpful and issues get lost.
Mark
Support Forums Manager
Report Abuse
Thanks (0)
Reply
djspinister Telegraph
djspinister
1 posts since
Aug 10, 2011
MOTOROLA PHOTON™ 4G
Sprint/Nextel
United States
9. Aug 10, 2011 3:54 AM (in response to Mark (Forums Manager))
Development of the Photon 4g suffers because of the manipulation of the Carrier and Manufacturer...
The fact that you think just rebooting the phone fixes everything is beyond me. That is the simple reason why unlocking the bootloader is neccesary so that dev's like yay4 can develop improvments and fix problems so end users like ourselves can use our devices near perfectly. Oh and then so Motorola or whichever company, in this case it is them, can learn from people like yay4 and produce solid fixes through software updates.
Your comment made me register. That is like me telling my customer, "hey, your fuel pump is out, just grab a full gas can, sit in the engine compartment and the faster you pour the faster you go, no worries." It will be fine. LOL
Unreal.
Give us the unlocked BL you promised us. Why not? It's not like your gving us each a semi-truck full of coke. Not the drink.
-DJ
Report Abuse
Thanks (0)
Reply
rcs8104 Telegraph
rcs8104
4 posts since
Aug 4, 2011
MOTOROLA PHOTON™ 4G
Sprint/Nextel
United States
10. Aug 10, 2011 4:57 AM (in response to Mark (Forums Manager))
Development of the Photon 4g suffers because of the manipulation of the Carrier and Manufacturer...
Mark your response to reboot the phone every time is irresponsible of you if you are indeed a manager. I really want this phone but have not purchased due to all the issues especially the no audio issue when making or receiving calls. I'm sure this one problem is keeping many people on the side lines until they find out if it will be resolved. You would better server the people on this forum with letting them know what Motorola actually knows about the problem and when we can expect a fix than telling them to reboot the phone. I would think Motorola and Sprint would want to make the phone do it's primary job work as a phone before fixing any other issue. This is the one issue that is keeping me on the side line. Once you fx this, I plan to purchase ASAP. Please give us some facts about the issue instead of reboot the phone.
Report Abuse
Thanks (0)
Reply
Mark (Forums Manager) Motorola Employee
Mark (Forums Manager)
11,058 posts since
May 22, 2006
MOTOROLA PHOTON™ 4G
Sprint/Nextel
United States
11. Aug 10, 2011 6:42 AM (in response to rcs8104)
Re: Development of the Photon 4g suffers because of the manipulation of the Carrier and Manufacturer...
No need to be hostile concerning the no audio issue. We're looking into it.
Rebooting is a work around for the moment. Not a solution.
Calling me irresponsible is out of line. I'm not an engineer. I don't create
software fixes. I work between you and the software and hardware teams to
minimize the pain, as much as I can, when an issue is found or something is
misunderstood. I'm here as your advocate. Let's work together and not
against each other.
Mark
On Aug 10, 2011 4:58 AM, "rcs8104" <[email protected]
Report Abuse
Thanks (0)
Reply
rcs8104 Telegraph
rcs8104
4 posts since
Aug 4, 2011
MOTOROLA PHOTON™ 4G
Sprint/Nextel
United States
12. Aug 10, 2011 7:11 AM (in response to Mark (Forums Manager))
Re: Development of the Photon 4g suffers because of the manipulation of the Carrier and Manufacturer...
Mark, I wasn't trying to be hostile and I'm sorry you took it that wasy. I really want this phone and I'm buying it at full price but I'm not going to buy it if it can't work as a phone. If you work between us and software and hardware teams then give us some info on what they have found and when we might expect an upgrade. I really don't care about the other issues this phone is having and won't buy until the phone works everytime without a reboot as I am dependent on that feature.
Report Abuse
Thanks (0)
Reply
Mark (Forums Manager) Motorola Employee
Mark (Forums Manager)
11,058 posts since
May 22, 2006
MOTOROLA PHOTON™ 4G
Sprint/Nextel
United States
13. Aug 10, 2011 9:02 AM (in response to rcs8104)
Re: Development of the Photon 4g suffers because of the manipulation of the Carrier and Manufacturer...
@rcs8104
I understand the issue is frustrating and I hope it is resolved sooner than later. I'm the intermediate person by way of sharing information that you provide back with the product teams and advocating on your behalf. I give any info that I am allowed to provide. Often I am not necessarily told the root cause of an issue and the times where that info is shared it is often too technical for the average person. It's rare that we share what we find out when investigating a customer complaint and when we do have such information I am always forthcoming in providing it. As far as when you might expect an update. I don't speculate here as that does a disservice to you if it isn't accurate. When I know something official I'll provide it. I know there are those who are eager to have it working properly and there are others who are considering purchasing the phone and will base their purchase decision on the resolution of certain things. I don't blame you here. Could you face the issue... Potentially, yes... It's not guaranteed. Regardless we want you to be confident in our products. As a work around some of the users in the other thread on this topic hae been turning their phone off momentarily before they put it on the charger for the night and have had success. Not a solution but it's getting them by until a solution can be provided.
FYI. Update is a bug fix or a software change that stays with the same Android version 2.3.3 -> 2.3.4 where as an upgrade is a change in android version 2.2.2 to 2.3.4. Just wanted to make sure you understood our terminology.
Mark
Support Forums Manager
Report Abuse
Thanks (0)
Reply
yay4juggs Landline
yay4juggs
10 posts since
Aug 2, 2011
MOTOROLA PHOTON™ 4G
Sprint/Nextel
United States
14. Aug 10, 2011 9:21 AM (in response to Mark (Forums Manager))
Development of the Photon 4g suffers because of the manipulation of the Carrier and Manufacturer...
Mark
I understand you have a position to maintain and are censored but come on lets call it like it is...Efforts to troubleshoot have failed miserably. Had it been like I suggested in my OP this would have been resolved a lot sooner than 13 days after discovery. It is not a hardware failure it is a software failure and most importantly a MOTO failure. You say this isn't a blur device yet the base of the OS is latent with blur and blur like features yet you still wont believe this is blur device. MOTO knew blur was faulty from the start that's why they pushed a dumb down version for us to avoid calling it MOTOBLUR. We may not all be engineers but I know for a fact we all aren't that dumb... you can paint a pile of poop gold but it's still just a pile of poop is it not? This device alone screams for dev's to actually fix what is wrong with it. As far as a maintenance release...I have the MR3 directly from MOTO please pay close attention to the following information as it pertains to your previous statements.
Filename: 1FF-sunfire-user-2.3.4-4.5.1A-1_SUN-154_MR-3-CM-release-keys-signed-Sprint-US.s bf
Creation Date: 07/29/2011 21:22:47
File size: -1854871739
RAM DL Version: N / A
Bootloader Version: N / A
Platform: 4G TEGRA
Please be aware of the creation date...2 WHOLE DAYS PRIOR TO DEVICE LAUNCH. Do you not find it odd that a maintenance release was already created before the phone was released to the general public? Ready to call a spade a spade yet?
Mark (Forums Manager) Motorola Employee
Mark (Forums Manager)
11,058 posts since
May 22, 2006
MOTOROLA PHOTON™ 4G
Sprint/Nextel
United States
15. Aug 10, 2011 9:48 AM (in response to djspinister)
Re: Development of the Photon 4g suffers because of the manipulation of the Carrier and Manufacturer...
First post and you make the statement that I think that rebooting the phone fixes everything. Not sure where you got that idea. Need to read more of my posts I think.
As far as the unlocked bootloader that is dependent on where the service provider will allow. I think an unlocked bootloader is a good idea but there are multiple things that need to come together to make it possible and a good solution. Some ROMs are better than others. I've used ROMs before and while some are good others are not so it's not a slam dunk. ROM devs and staff software engineers don't have a level playing field as they don't both work to the same requirements/challenges/expectations. So while yay4 might have talent cooking ROMs I don't think it's fair to compare him/her to staff software engineer.
Yes we're working on a bootloader solution. It wasn't promised for any particular device, though I hope it will be picked up on recently released products though it will only be for products where the service provider will allow.
Thanks for joining even if it was in a moment of misunderstanding. Glad you're passionate.
Mark
Support Forums Manager
djspinister wrote:
The fact that you think just rebooting the phone fixes everything is beyond me. That is the simple reason why unlocking the bootloader is neccesary so that dev's like yay4 can develop improvments and fix problems so end users like ourselves can use our devices near perfectly. Oh and then so Motorola or whichever company, in this case it is them, can learn from people like yay4 and produce solid fixes through software updates.
Your comment made me register. That is like me telling my customer, "hey, your fuel pump is out, just grab a full gas can, sit in the engine compartment and the faster you pour the faster you go, no worries." It will be fine. LOL
Unreal.
Give us the unlocked BL you promised us. Why not? It's not like your gving us each a semi-truck full of coke. Not the drink.
-DJ
Report Abuse
Thanks (0)
Reply
Mark (Forums Manager) Motorola Employee
Mark (Forums Manager)
11,058 posts since
May 22, 2006
MOTOROLA PHOTON™ 4G
Sprint/Nextel
United States
16. Aug 10, 2011 10:04 AM (in response to yay4juggs)
Development of the Photon 4g suffers because of the manipulation of the Carrier and Manufacturer...
@yay4juggs
How do you troubleshooting has failed miserably? There has been a lot of useful information gathered here on the forum. A lot more information than you'd get from a store rep or call center notes. A combination of the two is instrumental to providing a sound solution.
Yes the phone does have many MOTOBLUR attributes but it is not a "MOTOBLUR" device as there is no login. Dumbed down version? Nope just less visible. No one is calling anyone dumb.
We're always improving our software. The software development cycle doesn't stop the day launch software is approved for device launch... It continues like it should so that things can be fixed as close as they can to launch in the event that something didn't make it into launch software. I think this is really in the customer advantage. So no I don't call it odd if it were true. Software created two days before wouldn't be pushed to your phone right away... There is a lot of testing that goes on before it makes it to your phone.
Be glad to continue this discussion where I have something to add but the tone isn't going in a direction that I want to continue. Up to you.
Mark
Support Forums Manager
Report Abuse
Thanks (0)
Reply
yay4juggs Landline
yay4juggs
10 posts since
Aug 2, 2011
MOTOROLA PHOTON™ 4G
Sprint/Nextel
United States
17. Aug 10, 2011 10:06 AM (in response to Mark (Forums Manager))
Development of the Photon 4g suffers because of the manipulation of the Carrier and Manufacturer...
Don't ever insult my intelligence or integrity because you never know, I may actually know more than your software engineers...it's already proven I know a lot more than you...
Edit
Delete
Thanks (0)
Reply
Mark (Forums Manager) Motorola Employee
Mark (Forums Manager)
11,058 posts since
May 22, 2006
MOTOROLA PHOTON™ 4G
Sprint/Nextel
United States
18. Aug 10, 2011 10:10 AM (in response to yay4juggs)
Development of the Photon 4g suffers because of the manipulation of the Carrier and Manufacturer...
yay4juggs
Proven how? I don't share everything I know. Again I share everything I'm allowed to share.
Mark
Support Forums Manager
Report Abuse
Thanks (0)
Reply
Mark (Forums Manager) Motorola Employee
Mark (Forums Manager)
11,058 posts since
May 22, 2006
MOTOROLA PHOTON™ 4G
Sprint/Nextel
United States
19. Aug 10, 2011 10:22 AM (in response to yay4juggs)
Development of the Photon 4g suffers because of the manipulation of the Carrier and Manufacturer...
Again.. I'm here working as your advocate. It's counter productive to be hostile. In none of my previous posts was insulting anyone's intelligence. I was aware of your posts elsewhere before you joined our forum.
Do me a favor and update your forum profile to inclued your MEID serial number i see you have your IMEI number in there right now. *#06# on your dialer to see it.
Mark
Support Forums Manager
Report Abuse
Thanks (0)
Reply
yay4juggs Landline
yay4juggs
10 posts since
Aug 2, 2011
MOTOROLA PHOTON™ 4G
Sprint/Nextel
United States
20. Aug 10, 2011 1:24 PM (in response to Mark (Forums Manager))
Re: Development of the Photon 4g suffers because of the manipulation of the Carrier and Manufacturer...
I know it has failed miserably as I personally went thru every possible step to troubleshoot the problem [removed]. Initially it was thought to be a provisioning error so sprint would attempt to reprogram the device manually...when that failed they came up with try pulling the battery to reconnect to towers to see if you can make calls again...that was putting a Band-Aid on a broken arm. the fact of the matter is we should not have to take the battery out of our device just to use it's most primal function...to make a phone call! When it comes to replacing a device Sprint requires it's tech's to troubleshoot before replacing to hopefully fix the problem and avoid a costly device exchange. Well that didn't work...(keeping tabs? that's 3 failed steps to rectify the situation) so they decided ok...just exchange device and hope the device isn't plagued by the same problems as the previous device. BTW that's number failure #4. Starting to see a pattern here? The device is defective OOB yet we're not allowed to fix it and MOTO hasn't a clue...If they did they wouldn't direct you to give canned responses like "pull the battery." [removed]
Edited for personal attack. Please talk about yourself, not others, and help us keep this a civil site per our site rules.
Message was edited by: Matt (Forums Manager)
Edit
Delete
Thanks (0)
Reply
yay4juggs Landline
yay4juggs
10 posts since
Aug 2, 2011
MOTOROLA PHOTON™ 4G
Sprint/Nextel
United States
21. Aug 10, 2011 10:42 AM (in response to Mark (Forums Manager))
Development of the Photon 4g suffers because of the manipulation of the Carrier and Manufacturer...
Why is my meid important to you? You dont need that information to resond to message boards.
Edit
Delete
Thanks (0)
Reply
Mark (Forums Manager) Motorola Employee
Mark (Forums Manager)
11,058 posts since
May 22, 2006
MOTOROLA PHOTON™ 4G
Sprint/Nextel
United States
22. Aug 10, 2011 11:07 AM (in response to yay4juggs)
Development of the Photon 4g suffers because of the manipulation of the Carrier and Manufacturer...
1. MOTOXPRTs are not employees. They are consumer volunteers just like you that spend countless hours assisting people on the forum. There troubleshooting is largely not directed by Motorola. I think of possible things to try to see if things are improved but I don't ever claim to think of everything. I see the suggestion to try Sprint only as a valuable step to determine if it had something to do with roaming. Not sure that I ever suggested re-provisioning the device, though if the phone has service I wouldn't think that would be necessary. Not sure if you are referring to Sprint or someone here concerning pulling battery. I've found that pulling the battery is unecessary. Powering the phone off and back on is sufficient. Pulling the battery is overkill. Again doing this isn't ideal but it gets it working until a permanent solution can be created. We don't want you to exchange the device if it's unlikely to be resolved by doing so. Wastes your time if you'll just see it again and adds to your aggrivation. I don't like to even suggest resets if I can avoid it because it requires a user to set up their device again and it eliminates a problem that may find its way back on the device. Avoiding the inevitable.
Are all devices experiencing this issue. No. I myself have experienced it one time. That time I happen to make my first call of the day in a location I am not normally at. I have not made a call in that location at any time since then to see if it could be replicated.
From your post on another site you suggest the solution is already found which indicates our engineers do have a clue. From the software you mentioned there are likely several other versions following that software you claim to have that may have numerous other fixes.
No one directed me on telling anyone to pull the battery so I'm not sure where you got that idea. So it's not a canned response and if it was I would push back and ask what the benefit to pulling the battery is over just powering the phone off.
Serial number is important as we can do some proactive investigation prior to responding on the forums to any given issue. It helps us help you quicker. So you are correct, it isn't necessary to respond but it does help users be helped.
Mark
Support Forums manager
Report Abuse
Thanks (0)
Reply
yay4juggs Landline
yay4juggs
10 posts since
Aug 2, 2011
MOTOROLA PHOTON™ 4G
Sprint/Nextel
United States
23. Aug 10, 2011 11:17 AM (in response to Mark (Forums Manager))
Development of the Photon 4g suffers because of the manipulation of the Carrier and Manufacturer...
see there you go...questioning my integrity...I claim to have? yeah...I HAVE...including the final release just put out to it's engineers...as far as providing my meid...not happening... that is how phones get cloned and all hell breaks loose...trust me i have been there.
Edit
Delete
Thanks (0)
Reply
Mark (Forums Manager) Motorola Employee
Mark (Forums Manager)
11,058 posts since
May 22, 2006
MOTOROLA PHOTON™ 4G
Sprint/Nextel
United States
24. Aug 10, 2011 11:30 AM (in response to yay4juggs)
Development of the Photon 4g suffers because of the manipulation of the Carrier and Manufacturer...
@yay4juggs
Matt nor I will clone your phone. No one else on the forum will have access to it. Your profile information is safely secured behind our https:// site. If you're really concerned send me a PM with your MEID number.
How can I trust you you refuse to be helped? Your restrictive in providing information to attempt to help you.
Mark
Support Forums Manager
Report Abuse
Thanks (0)
Reply
Just a short while ago i got a pm from another forum manager "matt"
just a short while ago i got a private message from another manager named Matt
To: yay4juggs
From: Matt (Forums Manager)
Sent: Aug 10, 2011
Subject: Private Message: Your posts, your username
Hello, yay4juggs.
I had the opportunity to review your posting history after seeing a post of yours in our moderation queue. In a short while you have managed to break several site rules and take a hostile position toward our moderators and a site manager.
Additionally, I find your username to be inappropriate for our site.
We want to hear the bad stuff about our devices -- it helps us improve immeasurably. But we require that all members follow site rules and help keep our site civil and family friendly. This note is an invitation to review your posting habits and our site rules. We want your insights and hope you can remain a valued contributor.
Please let me know what you would like as your new username and I will change it for you.
Thanks,
- Matt
forums manager
cc: Mark
something tells me they don't like being made to look stupid or questioned
Lol everytime they're proved wrong its seen as hostility instead of just being wrong
Sent from my PHOTON blaster!
You should ask him what specifically is offensive about your username.
brianez21 said:
You should ask him what specifically is offensive about your username.
Click to expand...
Click to collapse
Maybe he's lactose intolerant
LOL...good reading here. Couple things to point out, and please don't take offense Juggies.
1. Use a different Screen Name in these situations, you'll never be taken seriously. It SHOULDN'T matter, but it DOES. A corporate representative will immediately flag a name like yours in their mind as immature and ignorant. Good luck entering an intelligent or productive conversation in such a scenario.
Yes, there's no need to argue that it SHOULDN'T be that way. Agreed. However, that's the way the rest of the world responds.
2. Telling a company that has designed something over countless months, pouring their resources into it fully, that it sucks and you could do it better isn't a great way to start a mutual progression of solution. LOL. Imagine if I flashed one of your ROMs, then posted in the ROM thread that you were retarded and should just let me take it over. Heh...I imagine one of us would end up getting an XDA time-out.
I've always gone with the build em up, then tear em down kind of argument in my dealings with these kind of scenarios. "Totally loving this device, you guys really nailed the design and performance. I've noticed however, as well as numerous others, some serious issues. Mind if we dig into it and see what can't be done? I'm pretty knowledgeable, perhaps I can help by pointing out some scenarios to look at?"
3. The Boot Loader unlock. I have sent my share of prodding on this issue. Repeatedly. I have pointed out to Motorola that all their competitors are way ahead of them in this regard. HTC, Sammy, etc have already done so...or are showing proof of progress. I've gotten 2 e-mails so far in reply, stating the difficulty and length of said project...blah blah blah. Meh...whatevs.
Anywho...just my thoughts. Anyone have Sanjay Jha's email addy? We could nuke his inbox...beats the hell outta talkin with some guy on some forum that doesn't know his Moto from his Rola.
Bandage said:
LOL...good reading here. Couple things to point out, and please don't take offense Juggies.
1. Use a different Screen Name in these situations, you'll never be taken seriously. It SHOULDN'T matter, but it DOES. A corporate representative will immediately flag a name like yours in their mind as immature and ignorant. Good luck entering an intelligent or productive conversation in such a scenario.
Yes, there's no need to argue that it SHOULDN'T be that way. Agreed. However, that's the way the rest of the world responds.
2. Telling a company that has designed something over countless months, pouring their resources into it fully, that it sucks and you could do it better isn't a great way to start a mutual progression of solution. LOL. Imagine if I flashed one of your ROMs, then posted in the ROM thread that you were retarded and should just let me take it over. Heh...I imagine one of us would end up getting an XDA time-out.
I've always gone with the build em up, then tear em down kind of argument in my dealings with these kind of scenarios. "Totally loving this device, you guys really nailed the design and performance. I've noticed however, as well as numerous others, some serious issues. Mind if we dig into it and see what can't be done? I'm pretty knowledgeable, perhaps I can help by pointing out some scenarios to look at?"
3. The Boot Loader unlock. I have sent my share of prodding on this issue. Repeatedly. I have pointed out to Motorola that all their competitors are way ahead of them in this regard. HTC, Sammy, etc have already done so...or are showing proof of progress. I've gotten 2 e-mails so far in reply, stating the difficulty and length of said project...blah blah blah. Meh...whatevs.
Anywho...just my thoughts. Anyone have Sanjay Jha's email addy? We could nuke his inbox...beats the hell outta talkin with some guy on some forum that doesn't know his Moto from his Rola.
Click to expand...
Click to collapse
my name on there used to be billindelicato but could never recover my password as the email used to set it up was from adelphia.net which was taken over by twc and roadrunner so i no longer have access to that account.
Well...at least you didn't go posting with your screen name in a forum for WeAreSmallBreastedWomen.com.
Yes, it exists
Similar thing happened to me over at Android Forums, I corrected some mod named EarlyMon and he put me on "probation"
Not a big deal, would rather help out XDA. Been a long time visitor and try to contribute when I can.
halfdriven said:
Similar thing happened to me over at Android Forums, I corrected some mod named EarlyMon and he put me on "probation"
Not a big deal, would rather help out XDA. Been a long time visitor and try to contribute when I can.
Click to expand...
Click to collapse
we get more done here than anywhere else!
I tried to read that entire thread but scrolling left/right became a chore & I wasn't 1/2 way thru it. Going on forums like that; esp tech doesn't always produce the desired end result. You're talking to a bunch of people who don't want to admit something is terribly wrong.
I did LMAO at Matt who actually seemed to take offense at your response; as though you accused him of saying something he didn't say. I clearly read, "No need to exchange your phone for the audio issue. Just reboot your phone."....Seriously???
On another note~ I don't know how long you've been using your current screen name. If its associated with ANY development you've ever done, I wouldn't change it. Maybe Mr. Mod needs to Google you and get a clue.... IJS...
Yea juggs I see you a lot on here and noticed that thread by chance. F*ck those guys over there, they have no clue. Especially that email or pm you got. I would have let him have it. Complete power trip ***** move. Prolly jealous cuz his girl has bee stings for tits. What a bunch of cowards. I will make a follow up post on that site, I don't give two ****s if I get suspended or banned over there. Idiots mang. Xda is where its at. We'll get that boot loader unlocked, and show them what's up.
-Dj
LOL! That was some funny ****...
Anyway, so when can we get a taste of this new firmware?
Yay 4 Juggs said:
see there you go...questioning my integrity...I claim to have? yeah...I HAVE...including the final release just put out to it's engineers...as far as providing my meid...not happening... that is how phones get cloned and all hell breaks loose...trust me i have been there.
Click to expand...
Click to collapse
Beach_Head said:
LOL! That was some funny ****...
Anyway, so when can we get a taste of this new firmware?
Click to expand...
Click to collapse
maybe in the morning...we'll see how saucy i feel by then
Nice! I hope it's as awesome as I think it'll be...
Yay 4 Juggs said:
maybe in the morning...we'll see how saucy i feel by then
Click to expand...
Click to collapse
I can't swap out my phone, damn employee plan. I have to send the phone to SprintCOL then wait a week to get credit back to my account not a refund but my account which they cannot bill me the phone I have to pay money again and hope the promotion is going to still be going.....ugh **** tits so I gotta wait for a firmware update....
AJC9000 said:
I can't swap out my phone, damn employee plan. I have to send the phone to SprintCOL then wait a week to get credit back to my account not a refund but my account which they cannot bill me the phone I have to pay money again and hope the promotion is going to still be going.....ugh **** tits so I gotta wait for a firmware update....
Click to expand...
Click to collapse
that's exactly why i'm not taking the employee plan, to much hassle
Don't even dare go to precentral.net and have anything non-positive to say about the Touchpad, OMG...
Yay 4 Juggs JUST WONDERING IF YOU could give a heads up as i bought a photon but can get in it to move things around ??? i got it rooted last night but i am super ready to dump my boosted EVO3D as no offense but i think it sucks and have been rocking my evo4g over the 3d! sorry to all the 3D lovers just my OP either way ive been up for days trying to find away in or around it thanks and hope i did'nt step on any toes
Motorola Victim Forums
They are a bunch of *****es. I didn't even get the PM, I just got suspended. I had a problem with audio, notifications, camera not working, etc. and had been going back and forth for months. Finally, I got sick of them beating around the bush, trying to put blame on me because I did this or that. So because I paid several hundred dollars for a pile that doesn't work half the time, I got a little aggressive. I admit. But I don't know if I will ever get access to my account again, but if I do, I am going to let him have it. (It was also Matt, who didn't even have the balls to PM me, like I said.) I got something all planned out for that little *****.
Just received a message that mugen power is giving away their LG G3 Extended Battery. Check out here for details: http://mugen.tv/2014/10/competition-win-a-mugen-power-extended-battery-for-lg-g3/
" You can enter by clicking this link and sharing a message on your *social networks. The competition is open to all our readers worldwide and runs till October 8th. - See more at: http://mugen.tv/2014/10/competition-win-a-mugen-power-extended-battery-for-lg-g3/#sthash.aIGvuJUH.dpuf"
I got all excited thinking somehow it was going to actually be free
randyspants said:
" You can enter by clicking this link and sharing a message on your *social networks. The competition is open to all our readers worldwide and runs till October 8th. - See more at: http://mugen.tv/2014/10/competition-win-a-mugen-power-extended-battery-for-lg-g3/#sthash.aIGvuJUH.dpuf"
I got all excited thinking somehow it was going to actually be free
Click to expand...
Click to collapse
It is.. Right? Just enter subscribe and leave your e-mail adress and name that's all !
*or either I've misread hehe:silly:
Neorpowa said:
It is.. Right? Just enter subscribe and leave your e-mail adress and name that's all !
*or either I've misread hehe:silly:
Click to expand...
Click to collapse
As I understand there will be a lucky draw on 8th.
jaggerreng said:
As I understand there will be a lucky draw on 8th.
Click to expand...
Click to collapse
Yeah that's what I understood aswell
Ok, just to clarified this thread is more like Copy and Paste from ZTE Community Forums and YES thanks to @petershih we have some excited news coming this week
Updates coming this week!
petershih ZTE Employee Aug 8, 2016 10:52 AM
We've been laying out the groundwork this past month for big news to drop this week. Please check back often for at least one, but likely two important updates headed our way in the coming days!
Click to expand...
Click to collapse
ORIGINAL Thread from ZTE is below.
https://community.zteusa.com/thread/11551
DrakenFX said:
Ok, just to clarified this thread is more like Copy and Paste from ZTE Community Forums and YES thanks to @petershih we have some excited news coming this week
ORIGINAL Thread from ZTE is below.
https://community.zteusa.com/thread/11551
Click to expand...
Click to collapse
According to Peter Shih's linked in profile, he is the head of Community at ZTE, the forum people write in to. Let's hope that this head forum moderator has some pull to influence policy at ZTE back in China, where company policy originates from. Let's hope.
jim262 said:
According to Peter Shih's linked in profile, he is the head of Community at ZTE, the forum people write in to. Let's hope that this head forum moderator has some pull to influence policy at ZTE back in China, where company policy originates from. Let's hope.
Click to expand...
Click to collapse
If your worrying about the bootloader I think its gonna be unlocked. Peter said all the CSRs who said bootloader cannot be unlocked are wrong and indirectly confirmed there will be one so don't fret too much about that, hope there also going to be a big bug fixing update right before the grey release, would be awesome.
Stock Android like on Nexus ^^
jim262 said:
According to Peter Shih's linked in profile, he is the head of Community at ZTE, the forum people write in to. Let's hope that this head forum moderator has some pull to influence policy at ZTE back in China, where company policy originates from. Let's hope.
Click to expand...
Click to collapse
The VP of Engineering was also on the webinar when they were saying more of "when than if". The forum people might not have tons of pull, but he would.
I don't suppose the updates will include UK/EU phones or A2017G?
Sent from my ONE A2003 using XDA-Developers mobile app
Shipmate said:
I don't suppose the updates will include UK/EU phones or A2017G?
Sent from my ONE A2003 using XDA-Developers mobile app
Click to expand...
Click to collapse
Looks like the USA got an update, and we havent....
rikin93 said:
Looks like the USA got an update, and we havent....
Click to expand...
Click to collapse
Nothing to get excited about anyway, from the sound of it.
jim262 said:
According to Peter Shih's linked in profile, he is the head of Community at ZTE, the forum people write in to. Let's hope that this head forum moderator has some pull to influence policy at ZTE back in China, where company policy originates from. Let's hope.
Click to expand...
Click to collapse
To the contrary, I sincerely doubt a forum moderator has any "influence". He is just paid to communicate and tally ZTE's marketing/PR spins. At best he can go through the motions.
markwebb said:
To the contrary, I sincerely doubt a forum moderator has any "influence". He is just paid to communicate and tally ZTE's marketing/PR spins. At best he can go through the motions.
Click to expand...
Click to collapse
I have posted letters from ZTE.com.cn (ZTE China) that they do not unlock bootloaders and would not be unlocking the bootloader for the Axon 7, ZTE USA messaged me and stated that ZTE China does not speak for them and that ZTE USA was planning a big anouncement, once again dancing around the issue of unlocking the bootloader. After that response I posed the question, if they unlock the USA's bootloaders, what about the UK, EU,India or China and the rest of the world, since ZTE USA does not speak for them. I was then referred to their manager who wrote me yesterday repeating the same line. Here is his letter to me.
Dear Mr _____,
We thank you again for your purchase of the Axon 7 by ZTE. This is a follow up email to clarify misinformation you received yesterday regarding the unlocking of the Bootloader. Plans are in place to enable this function in the very near future. More information can be found at https://community.zteusa.com/welcome. We greatly apologize for the misinformation and any confusion it caused. We thank you again for your patience and understanding.
Dennis Kimani
Customer Care Manager - Customer Service
ZTE (USA) INC.
2425 N. Central Expy, Suite 800, Richardson, TX 75080
---------------------------------------------------------------------------------------------------------------
Official website: www.zteusa.com
Twitter: @ZTE_USA (www.twitter.com/ZTE_USA)
Facebook: ZTE USA (www.facebook.com/ZTEUSA)
Unlocking the bootloader is something that must be addressed by the parent company and have a unified response globally. ZTE USA does not deal with global issues, only local ones pertinent to their region. But they keep stringing us along with this big announcement. Is this to prevent people from returning their devices? Are we being played? Sure sounds like it.
And...unlocked.
https://community.zteusa.com/community/blogging/blog/2016/08/10/did-somebody-say-bootloader
rczrider said:
And...unlocked.
https://community.zteusa.com/community/blogging/blog/2016/08/10/did-somebody-say-bootloader
Click to expand...
Click to collapse
But what is procedure? Nothing that I can see at the forum tells us how.
jim262 said:
But what is procedure? Nothing that I can see at the forum tells us how.
Click to expand...
Click to collapse
You fill out and submit the form in the Axon 7 developer's lounge and they provide you with instructions.
jim262 said:
But what is procedure? Nothing that I can see at the forum tells us how.
Click to expand...
Click to collapse
Nameless One said:
You fill out and submit the form in the Axon 7 developer's lounge and they provide you with instructions.
Click to expand...
Click to collapse
https://community.zteusa.com/community/forums/axon/developers-lounge-axon-7
It'll be nice once the first person does it and posts back as to what the process actually is.
Here's hoping this leads to some development on the Axon 7. Maybe we can skip the whole unlocked bootloader thing with an exploit of some kind and go straight to TWRP and root
Nameless One said:
You fill out and submit the form in the Axon 7 developer's lounge and they provide you with instructions.
Click to expand...
Click to collapse
Thanks
rczrider said:
https://community.zteusa.com/community/forums/axon/developers-lounge-axon-7
It'll be nice once the first person does it and posts back as to what the process actually is.
Here's hoping this leads to some development on the Axon 7. Maybe we can skip the whole unlocked bootloader thing with an exploit of some kind and go straight to TWRP and root
Click to expand...
Click to collapse
That'll be so cool, so the waiting time continue
First, this not to compete with the original thread - just to make it a bit easier
Anyone interested in being involved in a group buy please post in this thread.
Chips will be USD 22.00 a piece - that already includes inbound shipping. Shipping will be out of the US (Colorado)
Shipping to you, please go to one of the US shippers and figure out yourself how fast you want the shipment .. aka how much do you want to spend in shipping.
US shippers: USPS.com, UPS.com or FedEx.com ... USPS letter 1st class worldwide is the least expensive, normally takes 7-10 days, costs about USD 2.00 - but is not trackable
I will "pull the trigger", close this thread on December 10th. Then enough time is left to get shipment out before Christmas.
To make the group buy work, we need to be at least 10 participants
Oskar
Shipping update:
worldwide shipping can be done by postal service as registered letter - that is full trackable. Total shipping cost $ 20.00
Signed up:
@PAPPAFRITAS
@JewBagel254
@oskaratk 2x
@techtoys
@shtirlitz111 2x
@dude-nl 2x
count on me.
How can I check that I can add 1GB RAM to my HU? I have MTCD GS
pitu120 said:
How can I check that I can add 1GB RAM to my HU? I have MTCD GS
Click to expand...
Click to collapse
Please read thread....its all there. MTCB,C,D. If you're really not sure; unable to compare pics in this thread with your SOM, or take a pic of your SOM and post here to help others help you perhaps this isnt for you.
pitu120 said:
How can I check that I can add 1GB RAM to my HU? I have MTCD GS
Click to expand...
Click to collapse
The tech info is all in the first "group buy thread" : http://forum.xda-developers.com/android-auto/mtcb-hardware-development/2gb-ram-t3483677
Oskar
oskaratk said:
The tech info is all in the first "group buy thread" : http://forum.xda-developers.com/android-auto/mtcb-hardware-development/2gb-ram-t3483677
Oskar
Click to expand...
Click to collapse
Yes I saw and found post: http://forum.xda-developers.com/showpost.php?p=69414170&postcount=49
There is link to picture but I dont have a access to this forum
When I would be sure that it will work with my HU will buy it with You guys.
pitu120 said:
Yes I saw and found post: http://forum.xda-developers.com/showpost.php?p=69414170&postcount=49
There is link to picture but I dont have a access to this forum
When I would be sure that it will work with my HU will buy it with You guys.
Click to expand...
Click to collapse
I think you need to pull your HU , open and read the label on the memory chips ...
Oskar
oskaratk said:
The tech info is all in the first "group buy thread" : http://forum.xda-developers.com/android-auto/mtcb-hardware-development/2gb-ram-t3483677
Oskar
Click to expand...
Click to collapse
Why can't I see thread?
trvbone said:
Why can't I see thread?
Click to expand...
Click to collapse
I cannot either .. to my knowledge the tread start has left the forums or removed some stuff
oskaratk said:
I cannot either .. to my knowledge the tread start has left the forums or removed some stuff
Click to expand...
Click to collapse
trvbone said:
Why can't I see thread?
Click to expand...
Click to collapse
Original thread posts were deleted and then new posts created by dsa90210
http://forum.xda-developers.com/showpost.php?p=69505171&postcount=11
I'm in for one set. Here's hoping I don't brick the thing.
Yes Please! Put me down for one.
I am in for two sets
I'm also willing to participate but can't find any clear pictures on the forum to show my soldering guy and ask if he can fit it.
Can someone please give me a few pic's of the replacement of MTCD units? The module itself and where it must be soldered.
Sorry, guys but scrolled through all the pages...
Hello,
Unfortunately, due to some personal problems, i cannot participate anymore, please remove me from the list.
Thank you and good luck with the group buy !
Hi, on second thought, after looking into the SMD work required, please strike me from the list. I am not confident that I can perform the work and I do not know of anyone near me that can do it.
Can someone please give me some clear pictures of the work on a MTCD, I realy need to ask my friend if he can do the job before ordering.
dude-nl said:
Can someone please give me some clear pictures of the work on a MTCD, I realy need to ask my friend if he can do the job before ordering.
Click to expand...
Click to collapse
I have done it on 2 boards now - 3rd to be done next week.
Will try to get pics and hopefully some video
here and a few pages back and forth is some:
http://forum.xda-developers.com/android-auto/mtcb-hardware-development/2gb-ram-t3483677/page37
I already signed for one set, let you know for second set hopefully tomorrow...
Edit: yes, put me up for 2 sets. Friend of mine also wants to upgrade (same device).
dude-nl said:
I already signed for one set, let you know for second set hopefully tomorrow...
Edit: yes, put me up for 2 sets. Friend of mine also wants to upgrade (same device).
Click to expand...
Click to collapse
OK, we made it - got the 10 sets.
I have just put in the order to IM - should have the chips end of the week.
I am going to PM every participant in a minute
Oskar