I have had a Netgear Powerline Adapter system set up in my Bedroom (XAVNB2001) for the past year and a half, because the signal from my Cisco E4200 doesn't effectively reach up there. It has its own SSID, on the 2.4GHz band. It has been completely solid and reliable, and I use it all the time with my Verizon Samasung Galaxy Nexus (stock ROM 4.2.2), and Asus Infinity Tablet (stock ROM 4.2.1). My wife also used it without problem with her prior Motorola Droid 3.
But for reasons I can't identify, my wife's new Galaxy S4 won't connect to it. Also Stock ROM 4.2.2. Her phone sees the Adapter/SSID, and shows a strong signal when we're up there. I enter the passcode with the same encryption (WPA/WPA2 PSK) as I have on the other working devices, and it quickly goes to "Acquiring IP" but this never completes. It tries a couple of times, and usually ends up saying: "Network Disabled Because Internet Connection Is Slow." But it is not slow - works as fast with the other devices as when I'm connected to the Cisco downstairs near the Router. I have carefully entered the passcode (checking the box to show the characters to make sure I'm not putting in a typo) a dozen times.
There is no problem connecting her S4 to any other WiFi network we've encountered (to the Cisco downstairs directly, at my kids' houses, hotels, etc.).
I can't see any trouble-shooting steps to even identify the problem. Usually this is a no-brainer: you see the SSID, enter the passcode, and you're in. What could possibly be the problem here??
DLCPhoto said:
I have had a Netgear Powerline Adapter system set up in my Bedroom (XAVNB2001) for the past year and a half, because the signal from my Cisco E4200 doesn't effectively reach up there. It has its own SSID, on the 2.4GHz band. It has been completely solid and reliable, and I use it all the time with my Verizon Samasung Galaxy Nexus (stock ROM 4.2.2), and Asus Infinity Tablet (stock ROM 4.2.1). My wife also used it without problem with her prior Motorola Droid 3.
But for reasons I can't identify, my wife's new Galaxy S4 won't connect to it. Also Stock ROM 4.2.2. Her phone sees the Adapter/SSID, and shows a strong signal when we're up there. I enter the passcode with the same encryption (WPA/WPA2 PSK) as I have on the other working devices, and it quickly goes to "Acquiring IP" but this never completes. It tries a couple of times, and usually ends up saying: "Network Disabled Because Internet Connection Is Slow." But it is not slow - works as fast with the other devices as when I'm connected to the Cisco downstairs near the Router. I have carefully entered the passcode (checking the box to show the characters to make sure I'm not putting in a typo) a dozen times.
There is no problem connecting her S4 to any other WiFi network we've encountered (to the Cisco downstairs directly, at my kids' houses, hotels, etc.).
I can't see any trouble-shooting steps to even identify the problem. Usually this is a no-brainer: you see the SSID, enter the passcode, and you're in. What could possibly be the problem here??
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You could try creating a static IP address using the MAC of the GS4 on your Cisco router. It sounds like it's authenticating, but unable to assign an IP for whatever reason.
Disable WiFi Multimedia (WMM) or the equivalent... BOOM! should work fine.
Also, if it's a MAC filter issue turn your MAC filtering off. If that is the issue your GS4 will connect instantly once MAC filtering is off.
Thanks for the replies.
I assigned a Static IP to the GS4 through the Router without difficulty. I then went to the GS4's settings for this SSID, changed it to Static IP, entered the assigned IP, kept the Gateway as 192.168.1.1, and changed the DNS settings to what is shown through IPCONFIG when I check my Desktop.
It now connected, but shows a DNS error when trying to go to a given website. So something funky is going on there. The phone shows a setting for "Network prefix length" and has a value of 24 - I've not encountered this before - should there be a different setting here?
There is no MAC filtering enabled, so that's ok.
"Disable WiFi Multimedia (WMM) or the equivalent" - where is this setting located? I don't see anything along those lines on the Phone, or in the Router's program??
DLCPhoto said:
Thanks for the replies.
I assigned a Static IP to the GS4 through the Router without difficulty. I then went to the GS4's settings for this SSID, changed it to Static IP, entered the assigned IP, kept the Gateway as 192.168.1.1, and changed the DNS settings to what is shown through IPCONFIG when I check my Desktop.
It now connected, but shows a DNS error when trying to go to a given website. So something funky is going on there. The phone shows a setting for "Network prefix length" and has a value of 24 - I've not encountered this before - should there be a different setting here?
There is no MAC filtering enabled, so that's ok.
"Disable WiFi Multimedia (WMM) or the equivalent" - where is this setting located? I don't see anything along those lines on the Phone, or in the Router's program??
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Click to collapse
I'm not sure about Eric214's suggestion, but it sounds like it could help. Regarding the static IP, if you set it on the router, the phone should pick it up automatically without you needing to enter it manually. After you set the static IP on the router, does the phone still hang on Acquiring IP? If you HAD to manually enter, you could plug in the DNS address coming straight from your router, or Google's open-dns of 8.8.4.4 and 8.8.8.8 (I think that still works.)
ttupa said:
I'm not sure about Eric214's suggestion, but it sounds like it could help. Regarding the static IP, if you set it on the router, the phone should pick it up automatically without you needing to enter it manually. After you set the static IP on the router, does the phone still hang on Acquiring IP? If you HAD to manually enter, you could plug in the DNS address coming straight from your router, or Google's open-dns of 8.8.4.4 and 8.8.8.8 (I think that still works.)
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Click to collapse
I tried it before, but tried it again - with the Static IP set up on the Router (using the "DHCP Reservation" option in the Router's program), and the Connection Settings on the GS4 for this SSID set to DHCP, all advanced settings at their default, it behaves the same way: Shows Acquiring IP, tries it twice, then shows the message I quoted above.
The Router remains set at Automatic Configuration/DHCP overall, with DHCP Reservation used to create a Static IP for this phone's MAC address. If this isn't the proper way to do this, let me know.
And with the Phone Settings for this SSID's WiFi set to Static IP, and the info entered as above, it quickly connects, but doesn't gain internet access.
It shouldn't be this hard. This is usually a no-brainer, as I first indicated. What is so different with this phone's WiFi setup??
I appreciate your input!
DLCPhoto said:
I tried it before, but tried it again - with the Static IP set up on the Router (using the "DHCP Reservation" option in the Router's program), and the Connection Settings on the GS4 for this SSID set to DHCP, all advanced settings at their default, it behaves the same way: Shows Acquiring IP, tries it twice, then shows the message I quoted above.
The Router remains set at Automatic Configuration/DHCP overall, with DHCP Reservation used to create a Static IP for this phone's MAC address. If this isn't the proper way to do this, let me know.
And with the Phone Settings for this SSID's WiFi set to Static IP, and the info entered as above, it quickly connects, but doesn't gain internet access.
It shouldn't be this hard. This is usually a no-brainer, as I first indicated. What is so different with this phone's WiFi setup??
I appreciate your input!
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Click to collapse
That sounds exactly right to me, and you're right that it shouldn't be that difficult. I've heard others report of miscellaneous routers that don't play nice with our phone. In this case, it's an AP, but that might still be the issue. I haven't personally experienced the problem, so hopefully someone else can chime in who has.
ttupa said:
That sounds exactly right to me, and you're right that it shouldn't be that difficult. I've heard others report of miscellaneous routers that don't play nice with our phone. In this case, it's an AP, but that might still be the issue. I haven't personally experienced the problem, so hopefully someone else can chime in who has.
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Click to collapse
Does anybody else have any ideas here?
I have also posted on Netgear and Verizon's forums, but am not expecting too much from either of these. I'm putting my money on the expertise here at XDA!
WMM is listed under the advanced settings of your router, it's not phone based but in your router. Disable it and return your other settings to normal and it should fix your problem.
Eric214 said:
WMM is listed under the advanced settings of your router, it's not phone based but in your router. Disable it and return your other settings to normal and it should fix your problem.
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Click to collapse
I'll have another look in the morning but earlier today I looked through every page of settings and didn't see anything that looked or sounded like this.
What section or function might you expect it to be found? What else might it be called?
Thanks.
Advanced settings in your router.
Basically, the 802.11n spec requires devices to support 802.11e (Quality of Service [QoS] enhancements for wireless LAN) in order to use HT (High Throughput) link rates, i.e. higher than 54 Mbps. (WMM is a subset of 802.11e that was created by the Wi-Fi Alliance as a stop-gap measure while 802.11e made its way slowly through the IEEE review process.)
The point is this is an issue for the GS4 as it's either firmware related or a Samsung issue they didn't realize they caused. Point being, if you have constant disconnects to your router, disabling WMM should make your connection "stick". At this point its what you may have to do until a firmware update for the router is released or Samsung releases an OTA update fix. Unless you're rolling 3+ devices at the same time streaming content you shouldn't have an issue running 54mbps. I stream full HD content to 2 devices at the same time with no lags or decompression issues at 54mbps.
As long as your phone has a static IP from the router there is no reason to set the DNS on the S4...the router does all the DNS routing for your devices. Hopefully that'll fix your DNS error issue.
Sent from my SCH-I545 using Tapatalk 2
OK - had another look at the Router settings, and found the WMM option in the QoS section. I somehow overlooked that yesterday. I'll try this out later today when I'm at home.
Eric214 - with respect to this WMM setting, I have a Panasonic SmartTV, and stream Netflix, Amazon Video, Vudu, etc. and can get the highest quality (1080p) through these. Is changing this setting going to impair throughput for this purpose?
chrishoyt2012 - after changing to Static IP, if I did nothing on the phone (that is, kept it at DHCP), it didn't fix the problem. I then selected Static IP on the phone, which necessitated inputting DNS. There were DNS server entries there by default, and these didn't work, so I manually changed them to my ISP's DNS that are used on my Desktop.
What should I be doing in this regard, other than what I have tried above?
Thanks!
Well, I disabled WMM Support, but nothing changed. It still failed to get an IP Address, same as I described in my original post.
No replies in the other forums either.
I'd really like to get this going - I'm also considering getting the S4, but this may cause some second thoughts...
I went into the Netgear Adapter's setup program, but couldn't fix the problem there either.
I tried different Channels, and a few other settings changes, but no joy.
There was a WMM setting there, but it was checked, and greyed out, so I couldn't try unchecking it even if I wanted to. I disabled WMM on the Router again, but this option remained unavailable on the Adapter's setup program.
I went into my Router, and deleted the IP address for the S4, to try and 'reset' it, but still no change. The S4 shows 'failed to acquire IP' every time.
Any other ideas?? I also tried my daughter's Razr HD, and it connected fine, just like the others. What is so different about the S4's WiFi connectivity??
Some of my Android 11 devices with Always-On VPN apps ignore VPN tunnels when in Sleep Mode, even though "Always-On" and "Block Connections Without VPN" are enabled in Android Network & Internet settings. Local DNS resolver logs show that Android Sleep Mode WiFi activity includes Android devices attempting to resolve Google domains, such as google.com, connectivitycheck.gstatic.com, and play.googleapis.com outside of VPN tunnels using WiFi-assigned DNS resolver address instead of VPN-set resolver address. The same devices do use VPN tunnels in Sleep Mode when receiving email and other internet data. That means that VPN tunnel connection persists and isn't dropped in Sleep Mode.
It is almost as if there is a forced Android-set VPN Split Tunneling that can't be configured in any VPN apps. The same behavior happens with all VPN apps and protocols, but not on all devices. Disabling or enabling Battery Optimization for VPN apps makes no difference.
Some say that Captive Portal check is the issue, but none of following ADB Shell Captive Portal commands resolve this issue for me:
settings put global captive_portal_detection_enabled 0
settings put global captive_portal_server localhost
settings put global captive_portal_mode 0
settings put global wifi_watchdog_on 0
settings put global wifi_watchdog_background_check_enabled 0
pm disable com.android.captiveportallogin
This behavior is similar to how Android devices use carrier/SIM-card WiFi calling that also bypasses installed VPN apps and exclusively uses IPSec 3GPP ePDG tunnels to make/receive calls and/or SMS/MMS. Only app-based WiFi calling (WhatsApp, Viber, Skype, Telegram, Signal, etc.) and other internet apps can use installed VPN app tunnels.
There is definitely no way to tunnel carrier/SIM-card WiFi calling through installed VPN apps, but is there a way to prevent Android devices in Sleep Mode from trying to connect to google.com, connectivitycheck.gstatic.com, and play.googleapis.com outside of VPN tunnels? Connecting to those Google domains outside of VPN defeats the point of using a VPN!