Hi All,
I have an HTC Desire 601 phone that won't connect to a network service. This phone is a side project I've been working on. I replaced the screen and digitizer (the screen was shattered). I also unlocked the phone with a SIM unlock code.
Now, no matter what SIM card I input, it won't connect to a network. I've checked that the IMEI number is not blacklisted (it is not). It registers a sim card is inserted, but won't connect to a network -> I receive the error "SIM card doesn't allow a connection to this network"...every once in a while I'll also get a random "ME returned a temporary error".
I've attempted manually and automatically connecting to a network, but to no avail. I've manually input APN's for different providers, but still nothing. I've basically tried everything that was offered on XDA for other phones with a similar problem but didn't get any positive results.
The phone was previously locked to virgin mobile. I have a couple of theories as to what could be wrong but I'm not sure (I'm newbie when it comes to cell ware and its software, I just like to take things apart and put them back together etc.). One theory is that the unlocking wasn't complete in some form; not sure how though, considering it no longer asks me to input an unlocking code when i insert a different SIM card (i used a Koodo sim card). The other theory I had was the antenna, which I've read is often located in the SIM card slot (or in this case the frame), is damaged (the phone fell and had a shattered screen).
I no longer have a warranty on the phone, so I can't just send it back to replace (plus I like solving problems). I like XDA forums because they helped me flash my ROM on my samsung (after it completed a faulty upgrade and was stuck on download mode). I was wondering if anyone knows what I could do, from a software perspective, or if I should look into finding antenna replacement? (I don't think the sim card reader is broken as it registers a sim card is in there)
PS. sorry for the essay message, I just wanted to provide as much detail as possible
kb26 said:
Hi All,
I have an HTC Desire 601 phone that won't connect to a network service. This phone is a side project I've been working on. I replaced the screen and digitizer (the screen was shattered). I also unlocked the phone with a SIM unlock code.
Now, no matter what SIM card I input, it won't connect to a network. I've checked that the IMEI number is not blacklisted (it is not). It registers a sim card is inserted, but won't connect to a network -> I receive the error "SIM card doesn't allow a connection to this network"...every once in a while I'll also get a random "ME returned a temporary error".
I've attempted manually and automatically connecting to a network, but to no avail. I've manually input APN's for different providers, but still nothing. I've basically tried everything that was offered on XDA for other phones with a similar problem but didn't get any positive results.
The phone was previously locked to virgin mobile. I have a couple of theories as to what could be wrong but I'm not sure (I'm newbie when it comes to cell ware and its software, I just like to take things apart and put them back together etc.). One theory is that the unlocking wasn't complete in some form; not sure how though, considering it no longer asks me to input an unlocking code when i insert a different SIM card (i used a Koodo sim card). The other theory I had was the antenna, which I've read is often located in the SIM card slot (or in this case the frame), is damaged (the phone fell and had a shattered screen).
I no longer have a warranty on the phone, so I can't just send it back to replace (plus I like solving problems). I like XDA forums because they helped me flash my ROM on my samsung (after it completed a faulty upgrade and was stuck on download mode). I was wondering if anyone knows what I could do, from a software perspective, or if I should look into finding antenna replacement? (I don't think the sim card reader is broken as it registers a sim card is in there)
PS. sorry for the essay message, I just wanted to provide as much detail as possible
Click to expand...
Click to collapse
Before investing in some hardware, did you tried a factory reset? Maybe flashing a RUU to set back your phone to 100% stock (this doesn't remove the sim-unlock) could help. If the problem persist after flashing a RUU then yes its probably an hardware problem, its hard to tell what exactly.
alray said:
Before investing in some hardware, did you tried a factory reset? Maybe flashing a RUU to set back your phone to 100% stock (this doesn't remove the sim-unlock) could help. If the problem persist after flashing a RUU then yes its probably an hardware problem, its hard to tell what exactly.
Click to expand...
Click to collapse
I've definitely tried a factory reset, but that didn't work. I haven't flashed the RUU. To be honest, I"m not sure what the RUU is. Is it related to the ROM (I've flashed the ROM on another phone)?
kb26 said:
I've definitely tried a factory reset, but that didn't work. I haven't flashed the RUU. To be honest, I"m not sure what the RUU is. Is it related to the ROM (I've flashed the ROM on another phone)?
Click to expand...
Click to collapse
A RUU will restore the original firmware and software on your phone like if it was brand new. If the problem persist after flashing a ruu, its most likely an hardware problem. I have posted a few RUU in the general section, maybe there is one that fit on your phone. Check link in my signature.
alray said:
A RUU will restore the original firmware and software on your phone like if it was brand new. If the problem persist after flashing a ruu, its most likely an hardware problem. I have posted a few RUU in the general section, maybe there is one that fit on your phone. Check link in my signature.
Click to expand...
Click to collapse
Ok, so I've looked for an RUU that matches my model (details below) but I can't find anything (I'm probably looking in the wrong place):
Android version: 4.4.2
Sense: 5.5
Software: 2.14.666.15
SDK APi: 5.69
Can I use an RUU that's close like the one below?(from your thread link)
2.14.666.3 (Bell Mobility) Android 4.4 Sense 5.5
Link: androidfilehost.com/?fid=24052804347841561.......etc.
md5: 1aca3dad753c01ce7b1d7c676316f28f
kb26 said:
Can I use an RUU that's close like the one below?(from your thread link)
Click to expand...
Click to collapse
This is already explained in the "important notes" section of that thread...
my phone HTC Desire 601 with IMEI : 990004284248766 has no Mobile Network or Network mode icon. How could I do?
Related
After around a half year of use,
today, the 13th of november afternoon, I lost my signal.
I can see the G symbol, but I cant see the bars for signal.
It says, no signal. I tried to change the band to gsm, I tried different radio roms, new mary rom v6, nothing helps. I even hard restarted the phone, without effect.
Can somebody help, advice? What went wrong?
If I search for networks, it finds all the UK networks.
Thanks a lot
Peter
SIM card still valid? No unpaid bills?
Have you tried another SIM card?
yes. the strange thing is, when I try to use the T-mobile sim, it works. if I try to use another o2 card, it doesnt. if I try to use my o2 card, which is not working in another mobile it is working..
like if o2 has blocked my phone, but not the sim. it is possible somehow?
peter
peter_nagy said:
yes. the strange thing is, when I try to use the T-mobile sim, it works. if I try to use another o2 card, it doesnt. if I try to use my o2 card, which is not working in another mobile it is working..
like if o2 has blocked my phone, but not the sim. it is possible somehow?
peter
Click to expand...
Click to collapse
My friend, I have no idea Try to flash everything again, CID unlock, hardspl, uspl, radio rom...
I tried new ROM - Mary, 2 radio roms and I did went across the unlocking process. what else can I do? what is cid unlocking?
thanks,
peter
I even tried to call o2, but they told me, as my mobile phone was bought on ebay, they can not check, if it is being blocked..
really silly.
and I am desperate..
Probably got a faulty SIM.
Some phones are locked to one provider's cards only. If you want to use another provider's SIM card, you'll need to unlock it. This is called CID unlock.
Locked phones will also not permit you to flash different ROMs - they stop at 99% and hang.
Since you can flash Mary ROM, then a likely cause is a faulty SIM card, or faulty SIM connector in the phone.
PS - make sure you use the appropriate radio for the appropriate ROM. Mary ROM cannot use radio higher than 1.64
OK. So the situation is as follows:
I have bought this phone on ebay and it was locked and branded to T-mobile. I unlocked it using the CID unlock code from this forum.
I put a new radio rom and about 2 ROMS. I was running the last rom for about 3 months. 2 days ago, all of a sudden, I lost my signal. The G symbol is still there and the phone does not say, the sim is not there, so I assume, that the contacts are ok. I tried other sims, 1 O2, and one TalkTalk. Both are not working. I tried a T-mobile sim and that is working. Is it possible, that T-mobile somehow relocked the phone remotely????
I tried to unlock it twice with the same procedure, but without success. What am I doing wrong? I am really desperate.
Thanks a lot,
Peter
It's unlikely that they could have relocked your phone remotely. I don't think that can even be done, as the "free" method of unlocking requieres patching parts of the flash, wich is not done "over the air".
But, they may have locked your phone, as if it was stolen, through IMEI. Is the seller on ebay still active? any compliants on his votes?
Anyway, for checking everything out...
Try this:
1. Go here: http://forum.xda-developers.com/showthread.php?t=355730 and download "sspl-1.16-nike.zip" and "hardspl-1.15mfg-nike.zip"
Uncompress the ssp-1.16-nike.zip and copy it to the phone through activesync.
2. Run the program from the phone, it will show the tricolor screen.
3. Flash hardspl-1.15mfg-nike using customruu and wait until it reboots the phone.
4. Take the battery out, put it back in and press and hold camera and power button until it gets to the bootloader again (it should say hardspl 1.15 bla bla bla)
5. Download the unlocker from this post: http://forum.xda-developers.com/showthread.php?t=395945
6. Download, for example, this modded radio (it doesn't specifically need this, but I had troubles with other radios, but none with this): http://www.4shared.com/file/52403515/681b77e5/RUU_Nike_Radio_1582123_25653004S_Modded.html
7. Flash that radio using customruu, and when the phone reboots take the battery out again, back in, and enter the bootloader again.
8. Now, go to step1 of the unlocker and flash the patched radio. Once it's done, the phone will reboot. Go back to the bootloader (battery out, in again, camera+power). Disable usb connection on activesync.
9. While in bootloader, take the usb cable out, wait some seconds, and put it back in.
10. Go to step2 of the unlocker and run it. If it needs more than 30 seconds to tell you that the phone is unlocked, something is possibly going wrong. In that case, disconnect it, take the battery out and in again, enter the bootloader again, pull in the usb cable, take it out, back in again, and retry step 2.
11. Once you get it unlocked, flash back the radio you downloaded before. Now it should be completely unlocked.
12. If it's not unlocked, the phone should say invalid sim when booting with another poviders' sim, but if it is, it should only ask for the pin and once enter, boot normally...
hope this helps!
PS: When you put the tmobile sim and gets signal.. does it let you call? only send sms? nothing at all? Normally, when a phone is blocked through imei, it can simply be rejected by the foreign network, or can stay connect but won't let you call, but let you send sms... could you check that also?
Hi!
Thanks for your post.
I have done everything again and nothing helped.
I went to T-Mobile, there they advice me to go to Vodafone and by vodafone I asked, if they can not check, if my phone was not blacklisted.
They put in the IMEI number and the system told me, that it WAS BLACLISTED
I called up the guy, which sold it to me from ebay He told me, he will check the number as well and he needs to go for another guy, which sold it to him and after that, he will give me hopefully the money back..
So, fingers cross and thanks for the help!
Peter
I've looked around for similar thread(s) but found nothing. I recently followed the instructions on this website-> "teambamf.net/index.php/topic/3528-guide-to-install-ics-ruu-and-firmware-windows/" and got the phone started up. Unfortunately since I'm not Verizon (T-mobile USA) I've been stuck at the "Activating" screen for hours now and it keeps saying "SIM card from unknown source". Any help to fix either (if not both of these problems) will be greatly appreciated.
P.S - tried rebooting several times and still stuck at the Activation screen after SIM from unknown source.
did you try to boot the phone up first without sim card? The phone by default is locked to cdma and you would have to manually change to gsm in order for it to work.
Try to boot up without SIM (and also any SD card. I had issue that my sd card has a rom in it and it won't let me to get any network data, so I had to erase the SD card and it work. So start without the sd card). Then setup the phone. Once it's setup, change the network to GSM and then shut down and put hte sim. See if this works.
I would suggest check out this thread: http://forum.xda-developers.com/showthread.php?t=1421341
also, is your sim already activated? I am not too sure if you can use rezound ot activate any sim. if it is not activate, try to activate with a diff phone first and then put in the rezound afterwards.
iHMDulton said:
I've looked around for similar thread(s) but found nothing. I recently followed the instructions on this website-> "teambamf.net/index.php/topic/3528-guide-to-install-ics-ruu-and-firmware-windows/" and got the phone started up. Unfortunately since I'm not Verizon (T-mobile USA) I've been stuck at the "Activating" screen for hours now and it keeps saying "SIM card from unknown source". Any help to fix either (if not both of these problems) will be greatly appreciated.
P.S - tried rebooting several times and still stuck at the Activation screen after SIM from unknown source.
Click to expand...
Click to collapse
get an app called App Disabler... it works great... just run the app and find the listing for verizons Setup Wizard... disable that app and you'll be good to go...
A bit of advice there are kit kat ROMs you should install one
help please
I have noticed that most people having this problem dont have verizon but have verizon phones. I have verizon but i just switched to verizon all new phones i have the note 3 and everything but i keep getting this message and dont know why or what to do.
apaul22713 said:
I have noticed that most people having this problem dont have verizon but have verizon phones. I have verizon but i just switched to verizon all new phones i have the note 3 and everything but i keep getting this message and dont know why or what to do.
Click to expand...
Click to collapse
If you have Verizon and a Verizon branded phone and are getting this message, you need to contact customer support.
hi I also have a htc rezound which presents me the same problem. I "ve tried everything but zero. Help me please. I just changed the rom to another rom-Business_ICS4.0.3_Sense3.6 fonctionnebien v6.3 and everything except the sim card side" This SIM card is year from unknown source " thank you.
omegadafrique225 said:
hi I also have a htc rezound which presents me the same problem. I "ve tried everything but zero. Help me please. I just changed the rom to another rom-Business_ICS4.0.3_Sense3.6 fonctionnebien v6.3 and everything except the sim card side" This SIM card is year from unknown source " thank you.
Click to expand...
Click to collapse
Have you tried this solution: http://forum.xda-developers.com/showthread.php?t=1882355
Otherwise, the Business Sense ROM is based on stock, and this will happen on all stock ROMs, but it should not effect actually using the device... It would be best to move to a CM or AOSP based ROM.
Hey all,
So I've ran into a snag on my XT910 over the past few days.
Randomly, the device just dropped signal one evening and it never recovered it. Having troubleshooted with my network (O2 UK) and trying other SIM cards in the device, I have narrowed it down to the "Unknown baseband" or "No IMEI" symptoms found on these forums.. The device downright refuses to read (or even acknowledge the existance of) any SIM cards at all. It doesn't prompt for one to be inserted; it just says "No Service" where my network name should be, with an antenna and red "x" where the signal bars should be. Trying a working micro SIM from my girlfriends phone yields the same result. It doesn't even know it is in there.. In "About phone" it says Unknown baseband and dialing *#06# from my device gives a blank IMEI. Adding/viewing contacts on the SIM returns an error. I went so far as to get a brand new SIM from my network - still no dice.
The device is less than a month old and still under Moto warranty. However, the company I bought it from have neglected to provide a VAT receipt and I'm having trouble getting it off them. Moto have agreed to repair/replace the phone, but on the condition I have this receipt and send a copy of it to them. I really need this phone working, as it's the lifeline to my work, so I am willing to try reflashing/rooting the device ROM or radio as need be.
After some reading I have followed QPST guides to re-input the IMEI on my device, however it still exists and is correct. I have hard reset the phone, booted into recovery and wiped cache/data but no change.. I am considering the method of re-flashing the official OTA update for ICS, as I've read many users have this issue after upgrading, here: http://forum.xda-developers.com/showthread.php?t=1849744 - that is the correct ROM for my phone, but as I am already on that ROM I do not know whether flashing it on top will break things - ultimately brick it?
The device was (and still is) on 672.180.41.XT910.Retail.en.EU. I have not flashed any custom ROMs or rooted it. I have made no software or firmware changes to the device.
Please can someone help?! I do not mind getting my hands dirty and even voiding the Moto warranty if it fixes it (I would also be prepared to root it) but I am at a loss here - all pointers go to hardware fault and if that is indeed what it is, I would prefer somebody back up my assumption so I can send it to Moto knowing there was nothing I can do, rather than being a simple ROM flash away from having my device back..
Your phone may be damaged either physically (e.g. broken contacts SIM card slot) or software-wise (e.g. damaged PDS partition).
I'd go for a reflash, though - at least when properly executed it won't worsen your phone's condition. First, get full 672.180.41.XT910.Retail.en.EU flash file. Then, flash it using RSD Lite.
Vatazhka said:
Your phone may be damaged either physically (e.g. broken contacts SIM card slot) or software-wise (e.g. damaged PDS partition).
I'd go for a reflash, though - at least when properly executed it won't worsen your phone's condition. First, get full 672.180.41.XT910.Retail.en.EU flash file. Then, flash it using RSD Lite.
Click to expand...
Click to collapse
Thank you so much for this.
If it doesn't work by reflashing, can I still send it to Motorola under warranty for a hardware fix?
FrankPlummer said:
Thank you so much for this.
If it doesn't work by reflashing, can I still send it to Motorola under warranty for a hardware fix?
Click to expand...
Click to collapse
Hey,
I've just reflashed with RSD and I still get "Unknown baseband version" and no IMEI on the device. I guess it must be a hardware fault somewhere along the line.. Thank you regardless - and if you have any further suggestions then please do let me know.
try changing baseband. who knows...
china baseband is perfect for EU
heblu said:
try changing baseband. who knows...
china baseband is perfect for EU
Click to expand...
Click to collapse
How would I go about doing that?
I'd really like to know too...
Sent from my GT-N7100 using xda app-developers app
http://forum.xda-developers.com/showthread.php?t=1863106
install baseband via custom recovery. they are flasheable zip
Firstly, thank you to all who replied to or considered my plea.
Secondly, after extensive research and some testing on my part I have found this is a seemingly irresolvable hardware (or very heavily damaged software) problem. Through various threads online I have read about people getting this mostly after they upgrade their Razr to ICS. It doesn't seem to be limited to one specific baseband/regional version of the device, as customers on Verizon in the States have had the same issue I have in the UK with a SIM-free phone.
I have sent the device off to Motorola for repair/replacement. I will report back when I get the device back.
FrankPlummer said:
Firstly, thank you to all who replied to or considered my plea.
Secondly, after extensive research and some testing on my part I have found this is a seemingly irresolvable hardware (or very heavily damaged software) problem. Through various threads online I have read about people getting this mostly after they upgrade their Razr to ICS. It doesn't seem to be limited to one specific baseband/regional version of the device, as customers on Verizon in the States have had the same issue I have in the UK with a SIM-free phone.
I have sent the device off to Motorola for repair/replacement. I will report back when I get the device back.
Click to expand...
Click to collapse
si I guess it never returned from tha one trip to the repair service?
...im hvinga similar problem with the xt890 (moto RAZR i)
updated to 4.4.2 kitkat, and it lost its anthena. like forever.
since then, spent nights surfing sesrching for a clue. nothing.
even unlocked the bootloader. it ended with the never endings WARNING BOOTLOADER UNLOCKED thing. sometimes i can bypase it buy antherna is still gone.
there are no replacementes for this device i think.
i want to use it so bad
Jorge_Amaya said:
si I guess it never returned from tha one trip to the repair service?
...im hvinga similar problem with the xt890 (moto RAZR i)
updated to 4.4.2 kitkat, and it lost its anthena. like forever.
since then, spent nights surfing sesrching for a clue. nothing.
even unlocked the bootloader. it ended with the never endings WARNING BOOTLOADER UNLOCKED thing. sometimes i can bypase it buy antherna is still gone.
there are no replacementes for this device i think.
i want to use it so bad
Click to expand...
Click to collapse
I have the same problem with xt890
Hi everyone,
Before you start saying to yourself "oh great, another idiot with a SIM error..." you should know that I've searched for hours and have not found anything like this. Actually, there was one guy that may have, but his thread was three posts long. At this point, I'm just desperate for help or ideas.
So to start, I had soft bricked my E970 and was trying to find my serial to download a KDZ file to recover. Since I didn't know that you could pull the ID strip through the SD slot at the time, I removed my back cover and battery to get to it. Didn't touch anything else while I was back there, so I'm doubtful that this is even relevant. Nevertheless, I eventually was able to recover my phone through LGNPST and moved on to root, unlock and install ROMs. Soon, I realized that my phone wouldn't read my SIM. It took me a while since I had the SIM pulled and in another phone while messing with this one. But then I realized that it wasn't necessarily that it wouldn't read my SIM, but I noticed through the little pop-ups that come when inserting/removing a sim that the phone actually thought I was removing it when inserting it, and inserting it when removing it. It had reversed the "sensing" mechanism somehow. At first, I thought it was my current ROM, so I changed to a completely different one. Same issue. Then I reverted to stock through LGNPST. Same issue. Complete factory hard reset. Same issue. So then I thought maybe it had something to do with removing the battery, like maybe I could trick the phone by inserting, removing the battery, then removing it. That didn't work either.
So please hit me with any and all ideas that could even be remotely possible. I'm willing to try anything. Oh, and yes, I've tried multiple SIMs. All of which are original micro sims - not cut.
Thank you all for any genius you can provide!!!
This seems more like a board(motherboard) problem.
--------------------------------------------------------------------------------
THis might not help but if you are willing to try then maybe , you can read this :
There's one thing I might suggest you to try is to put the device in a complete Factory mode.
I.E. LGNPST the original firmware file , ( don not flash the stock zip , LGNPST the .tot file ).
Make sure device is unrooted and and locked. ( should be automatic once you follow step listed above,) .
Switch off the phone and put your sim card inside , then switch on the phone and see if that works.
Also you can try to tweak with the base-band settings in the device. Secret menu : 3845#*970#
---------------------------------------------------------------------------------
and your phone is carrier unlocked or locked ?
Rishi. said:
This seems more like a board(motherboard) problem.
--------------------------------------------------------------------------------
THis might not help but if you are willing to try then maybe , you can read this :
There's one thing I might suggest you to try is to put the device in a complete Factory mode.
I.E. LGNPST the original firmware file , ( don not flash the stock zip , LGNPST the .tot file ).
Make sure device is unrooted and and locked. ( should be automatic once you follow step listed above,) .
Switch off the phone and put your sim card inside , then switch on the phone and see if that works.
Also you can try to tweak with the base-band settings in the device. Secret menu : 3845#*970#
---------------------------------------------------------------------------------
and your phone is carrier unlocked or locked ?
Click to expand...
Click to collapse
Unfortunately, I've tried that. I used LGNPST to return to stock firmware (.tot/.bin) and inserted the sim while powered off. It still says no sim upon booting. Normally this would lead me to believe it's a hardware issue, but since I know I didn't damage or even touch the sim reader during this whole process, and I know that it was fine before, I can't bring myself to believe it is. And besides that, it's not that it's not reading my sim, it's just that it thinks I remove it when I insert it, so it doesn't even attempt to. I feel like that must be something software related. But I could be wrong...
Also, it is locked to AT&T, using an AT&T sim. Thanks
Still haven't found a solution. Any more ideas?
Hi, first and foremost let me say I don't own the phone and I'm asking the question for a friend.
Their Galaxy S3 i9300 keeps giving them an error saying "Restart device - The mobile network will be unavailable until you restart with a valid SIM card inserted.", however they have got a SIM card in the phone and it appears when they are using it. Is this some sort of firmware error or is it a hardware error and can it be fixed at all?
Could be either, factory reset and flash latest stock firmware then test with another sim. If still the same then sim reader is most likely failure.
boomboomer said:
Could be either, factory reset and flash latest stock firmware then test with another sim. If still the same then sim reader is most likely failure.
Click to expand...
Click to collapse
Thank you for your reply, I will let them know when I next see them. And your quote is true, when I put in the tread title XDA suggested threads what weren't even this device. Plus I was at college, my battery on my laptop was nearly dead and I had no access to a plug socket to charge it . I would have searched more if I did.