Just want to see what people's status is and if they change for any one with the above dates in their order!
Please provide
Size: 65GB
Colour: Aluminum
Date Ordered: 01 October
Current Status: Pending
Edit: Update from Google:
Alanna 9:12 AM
Okay, We recently discovered some unforeseen production issues. Rest assured we’re working on getting these devices shipped as quickly as possible. You will receive an additional email communication once your device has shipped. I apologise for the inconvenience this may have caused you.
What I will do is escalate this to a higher tier of support with regarding your order.
me 9:12 AM
So it will not ship today?
Alanna 9:12 AM
Sorry that you’ve still not received your device or an email notification regarding this delay.
Is the status is your account still saying pending by any chance?
me 9:12 AM
It does
Alanna 9:16 AM
Okay, so this is unfortunately delayed, please check your spam or junk folder for e-mails from ourselves.
Exactly the same but ordered on 3rd October... Awaits lock ?
letom said:
Exactly the same but ordered on 3rd October... Awaits lock
Click to expand...
Click to collapse
Alanna 9:12 AM
Okay, We recently discovered some unforeseen production issues. Rest assured we’re working on getting these devices shipped as quickly as possible. You will receive an additional email communication once your device has shipped. I apologise for the inconvenience this may have caused you Anil.
What I will do is escalate this to a higher tier of support with regarding your order.
me 9:12 AM
So it will not ship today?
Alanna 9:12 AM
Sorry that you’ve still not received your device or an email notification regarding this delay.
Is the status is your account still saying pending by any chance?
me 9:12 AM
It does
Alanna 9:16 AM
Okay, so this is unfortunately delayed, please check your spam or junk folder for e-mails from ourselves.
Same dates as you but 128gb graphite. Called Google today. They have absolutely no clue as to what is going on and if I will get the delay email or not. I have no problem if it is delayed. These things happen. I have major issues with the way Google is handling it and the total lack of information from them.
If it does not ship by tomorrow I will cancel my order
To be fair, this is already being discussed in the UK Nexus 6P thread. But,
64gb graphite
29/09
Pending
Already done the Alanna route.
kboya said:
To be fair, this is already being discussed in the UK Nexus 6P thread. But,
64gb graphite
29/09
Pending
Already done the Alanna route.
Click to expand...
Click to collapse
I was hoping there was no delays and I'd get to see people turning toe shipped that had the same date as me, but guess not!
Same:
64GB Frost, still pending, no money taken, no email.
Exactly the same dates for me. 64GB aluminium. Just did the google chat and they were even less helpful to me - seems like they haven't got any idea..!
Derek B 10:49 AM
Thanks for waiting. I can confirm in regard to your Nexus 6P order that we have an estimated ship by date of today. I would suggest to monitor your email over the next few days. You will receive a more exact time frame in regard to your order, have tracking number and so forth. Further to this, if any subsequent delay you will be advised accordingly via email.
In regards to the costs,
me 10:50 AM
Thanks. I wasn't sure if it was still going to ship today as the status is still 'pending'
Derek B 10:52 AM
The funds have not been taken from your account yet. This will happen when the device is shipped to you.
The delivery date is an estimate and I hope to see some movement from pending in the coming days. If not later today. Sorry could not offer a more exact time frame, this will however come when the order is shipped.
Do as you are currently doing and monitor this. If not received any clarification on the order then come back and let us know and we will investigate further for you.
me 10:52 AM
OK, thank you
Derek B 10:53 AM
In the meantime thanks for your patience.
6P order pending
128GB Graphite
Ordered 29th Sept
Delivery 3-5 Nov
Kamen T 1:53 PM
I understand that your Nexus 6P order still shows as pending, is that correct?
me 1:54 PM
Hi
Yes, that's right
Ordered 128GB on 29th Sept
Graphite
Kamen T 1:54 PM
Do you happen to have the order number?
me 1:54 PM
xxxxxxxxxxxxx
Kamen T 1:54 PM
Great. Give me a moment please.
me 1:54 PM
OK, thanks
Kamen T 1:55 PM
Your order is healthy. We're expecting possible delays.
If your order is not shipped by the end of today, you should be notified via email.
Do you know what is you estimated delivery date?
me 1:56 PM
3rd-5th November
If there are possible delays then the order isn't exactly healthy
Kamen T 1:58 PM
I mean, that the order will go through. However the delivery might be delayed. However I get what you mean.
I'd advise you to wait until the 5th and if your order hasn't be delivered, contact us back.
Also, if there are any delays in your order you'll be notified via email.
Please keep checking it for emails from Google Store.
me 1:58 PM
OK, will do. Thanks
Have been checking for emails but nothing yet
Kamen T 1:59 PM
This is good news. You should also receive an email
once the order has left our warehosue.
Warehouse*
me 1:59 PM
OK, thanks for your help
Kamen T 1:59 PM
Is there anything else I can help you with today?
me 2:00 PM
Not unless you deliver pizza. I'm a bit hungry
Kamen T 2:01 PM
Pizza sounds great. Now I am hungry too . Feel free to contact us back for anything related to Google Play:0
Thanks for contacting Google! There’s a short survey coming up, so if you have a minute, we’d love to hear your feedback about our interaction today. Have a great day!
me 2:01 PM
Will do, thanks
Google Support 2:01 PM
Thanks for chatting!
exxpired said:
Just want to see what people's status is and if they change for any one with the above dates in their order!
Please provide
Size: 65GB
Colour: Aluminum
Date Ordered: 01 October
Current Status: Pending
Edit: Update from Google:
Alanna 9:12 AM
Okay, We recently discovered some unforeseen production issues. Rest assured we’re working on getting these devices shipped as quickly as possible. You will receive an additional email communication once your device has shipped. I apologise for the inconvenience this may have caused you.
What I will do is escalate this to a higher tier of support with regarding your order.
me 9:12 AM
So it will not ship today?
Alanna 9:12 AM
Sorry that you’ve still not received your device or an email notification regarding this delay.
Is the status is your account still saying pending by any chance?
me 9:12 AM
It does
Alanna 9:16 AM
Okay, so this is unfortunately delayed, please check your spam or junk folder for e-mails from ourselves.
Click to expand...
Click to collapse
Nexus 6P ordered 29th Sept
Nexus 6P 64Gb Aluminium - Pending, expected delivery between 3-5 Nov! Growing extremely frustrated now, no money taken from account, no communication......this has to be the worst pre-order experience I have ever had.
What makes it worse is some Youtube idiot bending these Nexus 6P's in half for fun
Related
December 12, 2011
Dear customer,
Thank you for pre-ordering the Asus Transformer Prime Tablet and Keyboard Dock (Web ID: 10186527 & 10186526) from Futureshop.ca. We've recently been informed by Asus that there is an unexpected delay in receiving the items, and as a result, we are unable to ship the tablet on the date originally planned. We're sorry to be the bearer of this news; however, we will contact you as soon as we receive the shipment from Asus, and are ready to ship the product to you.
Please accept this $25 credit to use towards a future purchase with us. Please enter your promotional code FUTUXXXXXXXXX at check out.
If you're on a tight schedule to receive the tablet by December 25, 'tis the season after all, you may choose to your cancel your order, which can be done by signing in here.
If you have any questions, please email our customer service department here.
We appreciate your understanding and look forward to sending you the Asus Prime Transformer Tablet and Keyboard Dock when the device are ready to launch in Canada.
Sincerely,
The Futureshop.ca Team
thats a delay email, not cancellation.
mostly because it will be after 12/25 delivery.
wrong title.
Sorry to hear, OP. Many of us have received a few similar emails.
There we go! So NCIX wasn't crazy for sending the same email a few days earlier. Maybe it's just a Canada thing... Only time will tell...
SwissyChief said:
There we go! So NCIX wasn't crazy for sending the same email a few days earlier. Maybe it's just a Canada thing... Only time will tell...
Click to expand...
Click to collapse
memory express sent them as well and I emailed and asked for clarification and got this
Originally we were supposed to get them on the 6th of December. According to Asus they are shipping on the 15th which means in theory we should have them on or after Christmas day.
Click to expand...
Click to collapse
SwissyChief said:
Maybe it's just a Canada thing...
Click to expand...
Click to collapse
I'd bet that to serve the U.S., Asus probably has a contract with a logistics company that they drop ship to who then manages and distributes inventory on their behalf. Because of the smaller volume in Canada they may ship directly from Taiwan. That would explain why "shipping on the 15th" may or may not make it before X-Mas.
Hey all! Anyone heard back from NCIX regarding their order? I'm in Vancouver and NOT patiently waiting for them to call me to come pick it up.......
Happy Holidays to everybody !
Sent from my Galaxy Nexus using Tapatalk
i preordered the 32gb Grey model and im in the same situation as you i kept checking my phone today hoping to receive an NCIX email! hopefully it will come tmrw!
I also have one at NCIX with no date given. I ordered 5 on Amazon for what is to be the second shipment. so If you really need one and I get them before yours comes in. Let me know I will not be marking them up just getting rid of them.
Told NCIX to cancel my order if they didn't have a date for me. I guess I'll hear back tomorrow or the day after (because it takes that long to cancel) and make a decision.
They will make you confirm you want to cancel with another email. it wont be that simple. trust me done it already.
it seems like its impossiable to get information from NCIX over emails, its better to walk into a store (if there is one near you) and ask for your information.... i did that last week and i found out that i was the 32nd person to preorder the tablet out of like 120+ people soo hopefully ill be getting mine soon... but they never gave me a release date..
What location did you walk into?
I am trying to figure out what # I am also.
I walked into the the store at First Markham Place located in Markham Toronto,
I also just recieved this email from NCIX.
Dear speX,
Thank you for your patience as we wait for our shipments of the ASUS Transformer Prime. We are receiving our first batches of the 32GB Grey model. Our inventory will be a mix of English & Bilingual packaged versions. Please note that the only difference is the packaging on the box and an extra -CBIL on the part number. The actual Transformer Prime unit itself is identical - there are no physical or specification changes otherwise.
Thank you very much again for your patience!
Sincerely,
NCIX.com Customer Care Team
Click to expand...
Click to collapse
What was your email to them about to get that email back?
---------- Post added at 02:26 AM ---------- Previous post was at 02:24 AM ----------
Just got this!!
We are happy to announce we just received a shipment of ASUS Transformer Prime 32GB Grey and we are able to ship these out right away! Unfortunately, this shipment is being transferred from Ontario so it will not be available for pickup before Christmas. We are offering $9.99 express shipping (1-2 day air, some restrictions might apply depending on rural areas) if you would like to have your order changed to shipping. If you would like to keep your order as pickup, no further action is required. We will inform you once your order is available for pickup.
You can reply back to us by emailing [email protected] with your information confirming the charge for $9.99 Express Shipping to your Credit Card. If you need to make alternate payment arrangements you can contact us directly at 1-877-624-9777 and select option 1 to speak with a representative who can assist you.
Happy Holidays from the NCIX Customer Care Team!
Sincerely,
NCIX.com Customer Care Team
Click to expand...
Click to collapse
I sent them an email through the customer care form on the website asking for an ETA on the product.. i guess it took them that long to send me a response. I hope I get my product tomorrow! (I selected the in store pick up option)
---------- Post added at 03:30 AM ---------- Previous post was at 03:29 AM ----------
You just made me very VERY excited
I am stoked!
Sorry Amazon no more 5 Tab order for you!
I wish I could have you pick it up and get you to ship it to me on a overnight! haha
Let me know if anyone who ordered a 64GB got that email! I haven't...
This sure brightened my day.
The email is a response to me asking if the tablet is already in BC warehouse..
That is correct, we have stock available in BC ready to fulfill your order. Please pay attention to your email over the next couple of business days. As soon as your Transformer Prime Tablet is ready the Retail Team will send you a Pick-Up Notification Email. Thank you very much for your patience and have a peaceful holiday season!
Ncix.com/ Netlink Computer Inc
105-4620 Viking Way
Richmond, BC
V6V 2L5, Canada
PH: 1-877-624-9777
Fax: 604-288-8022
NCIX.com - Canada's Premier Computer Store - Online PC Discount Store, Buy Computer Accessories
Click to expand...
Click to collapse
This is great news! @Mr.giggles (love the tag) if you haven't cancelled your orders, let me know which ones you get first..... I was told I was first in line at the store closest to me in vancouver on west broadway...... fingers.are.crossed!
Sent from my Galaxy Nexus using Tapatalk
Just ordered one for in store pickup in the Langley, BC location. Hopefully not in vain, but I still have my Amazon.ca order to fall back on.
Amazon.ca ordered 11/26
vs
NCIX.com ordered 12/21
And.... GO!
I ordered one from NCIX about 3 weeks ago and under my status it says credit card verified. Still waiting for my status to change, did that happen to everyone else too or should I be contacting a csr? Haven't received email or anything from them yet since the day I preordered...
Sent from my SGH-I896 running MIUI.
I just got one from office depot,will recieve in 30 of dec.hurry!!
Edit: jan 06 delivery date lol but its ok for me better that nothing!
Edit :Sorry guys sold out!!! Better luck next time
Sent from my iPhone
erick0423 said:
I just got one from office depot,will recieve in 30 of dec.hurry!!
Sent from my iPhone
Click to expand...
Click to collapse
Good stuff 3 day delivery too bad i already got mine lol
Thanks! Ordered mine. The Chat rep said I should receive it on January 5. No way to expedite shipping. See below:
Richard: Please know that since the item is delivered from the different warehouse locate, the order status is " 3 Days Delivery Pending ". However the order will be delivered on Thursday, January 5, 2012 08:30 AM - 05:00 PM
My take on this is that "different warehouse locale" means that it's coming directly from ASUS, which is why he couldn't expedite the shipping.
Well while I was chatting they went out of stock. I was trying to see if I could pay extra for quicker shipping. I had one in my cart and everything. FML lol
sold out!!!! doh
ReaderLee said:
Thanks! Ordered mine. The Chat rep said I should receive it on January 5. No way to expedite shipping. See below:
Richard: Please know that since the item is delivered from the different warehouse locate, the order status is " 3 Days Delivery Pending ". However the order will be delivered on Thursday, January 5, 2012 08:30 AM - 05:00 PM
My take on this is that "different warehouse locale" means that it's coming directly from ASUS, which is why he couldn't expedite the shipping.
Click to expand...
Click to collapse
Did you ask what color?
Sent from my iPhone
Don't get your hopes up on the OD order. I ordered back on the 12/21 and was told I'd get it on the 27th. Not happening. I just finished chatting with a rep and didn't get much more:
Chat Transcript
Please wait while we find an agent to assist you...
You have been connected to Steve.
Steve: Hi Don
Steve: Good morning
Steve: I am glad to assist you with your concern.
Me: Good morning
Steve: We apologize for the inconvenience.
Steve: May I have the order number
Me: xxxx
Steve: Thanks, let me check on the order
Steve: I am sorry the item is out of stock as of now and we do not have the restocking date updated with us
Steve: I would request you to get back to us with 2-3 business days as our warehouse team is working hard on its availability
Me: I chatted with a CSR just prior to ordering and she told me that it would definitely ship out and I'd receive it on the 27th. She was very confident about it so I went ahead and ordered it.
Me: Clearly she was mistaken. What can be done about this?
Steve: We sincerely apologize for the inconvenience caused
Steve: Please get back to us with 2-3 business days as our warehouse team is working hard on its availability
Me: Can I have some sort of credit applied due to the misinformation I was given?
Me: So far you're the 3rd rep I've chatted with and each has asked me to check back in 2-3 days. I'm losing confidence in that answer, unfortunaly.
Steve: Please know that due to low stock the item has to be shipped from a different location and so it is taking time to get to the ware house near to your location and it should be in stock within 2-3 business days
Me: I understand, but that is NOT what I was told when I ordered it. I was told that it WAS in stock and that it would ship in time for me to receive on the 27th. When I placed the order I again chatted with a rep who told me to wait 2-3 days for the status to be updated. Now you're telling me that it's NOT in stock but that I should still wait 2-3 days for more information. I know it's not your fault, but I need a better result then "check back in 2-3 days"--simply because apparently I have not been given accurate information from the very beginning.
Steve: I will escalate the issue to the higher authority and they will get back to you within 4 business hours with the exact delivery details
Steve: May I have your contact phone number
Me: sure thing. It's xxxxx
Steve: Thanks, please give me a moment while I escalate the issue
Me: Thanks, Steve
Steve: Thank you so much for your patience.
Steve: I have escalated the issue
Steve: Is there anything else that I can assist you with?
Me: Thank you, Steve.
Me: That's it. I appreciate your help with this.
erick0423 said:
Did you ask what color?
Sent from my iPhone
Click to expand...
Click to collapse
Under Product Details it says "TF201-B1-GR", the "GR" at the end means it is gray.
Out of stock now, however.
I bet some 19 year old is going to call you and be like "check back with us in 2-3 days" lol. Good luck!
lol, could be Doeboy, but at this point, I'm ordering where I can in the hopes that one of my orders comes in. Lets just hope I don't get three emails at once that all say "your order has shipped" before I can cancel the other ones!
wannatp said:
Under Product Details it says "TF201-B1-GR", the "GR" at the end means it is gray.
Out of stock now, however.
Click to expand...
Click to collapse
I guess thats the only color they have.hopefully we dont have any issue with this unit,this would be my second asus prime.
Sent from my iPhone
ReaderLee said:
lol, could be Doeboy, but at this point, I'm ordering where I can in the hopes that one of my orders comes in. Lets just hope I don't get three emails at once that all say "your order has shipped" before I can cancel the other ones!
Click to expand...
Click to collapse
I Hear that I have several preordered too. Guess we could always sell extra on ebay to make up for cost if unable to cancle an order.
i was able to order one, delivery date of 1/5. Hopefully it gets delivered and hopefully its grey
Johnday29 said:
I Hear that I have several preordered too. Guess we could always sell extra on ebay to make up for cost if unable to cancle an order.
Click to expand...
Click to collapse
Do you have a sheet with all your pre-order info in one place to start mass cancelling if necessary, too!!?? As soon as I have a tracking number from somebody...
wannatp said:
Under Product Details it says "TF201-B1-GR", the "GR" at the end means it is gray.
Out of stock now, however.
Click to expand...
Click to collapse
Did they charge ur card for your order? They charge mine already
Sent from my iPhone
erick0423 said:
Did they charge ur card for your order? They charge mine already
Sent from my iPhone
Click to expand...
Click to collapse
my card has a pending transaction but the money has not been deducted yet.
effingpace said:
my card has a pending transaction but the money has not been deducted yet.
Click to expand...
Click to collapse
Wtf my money has been deducted on my bank already..so meaning i have this one for sure
Sent from my iPhone
op can you update your original post to "sold out" so people don't get excited for nothing now since it is sold out.
doeboy1984 said:
op can you update your original post to "sold out" so people don't get excited for nothing now since it is sold out.
Click to expand...
Click to collapse
There you go update sorry im just new here
Sent from my iPhone
Back in stock at Office Depot as of right now.
I have to say that I am extremely disappointed in my Omate experience. I will not go through the entire list of grievances but The straw that broke our relationship permanently was the fact that I donated to the KS very early on, and elected to get one of devices with the inscribed serial #. I expected that as one of the early pledges I would get my Omate early but Omate has seen fit to inverse the shipping of pledges. People who pledged for December delivery received theirs long before others, and so on and so on.
How many people are in the same boat as me? Waiting on their Omate and an early pledger?
I'm still waiting for my US October 2013 Developer Edition. They won't ship it or give me real status updates. And good luck to anyone asking for refunds, they won't really do it from what I've read in comments.
Sent from my XT1053 using Tapatalk
Pre-ordered mid December, since then one email from Omate, stating delivery mid Jan, it is now mid Feb and they do not reply to any emails for 45 days, disgusting customer service.
homer285 said:
Pre-ordered mid December, since then one email from Omate, stating delivery mid Jan, it is now mid Feb and they do not reply to any emails for 45 days, disgusting customer service.
Click to expand...
Click to collapse
They haven't even finished delivering to backers yet, chill.
Sent from my Galaxy Nexus using Tapatalk 2
---------- Post added at 05:26 PM ---------- Previous post was at 05:25 PM ----------
jimmydafish said:
I have to say that I am extremely disappointed in my Omate experience. I will not go through the entire list of grievances but The straw that broke our relationship permanently was the fact that I donated to the KS very early on, and elected to get one of devices with the inscribed serial #. I expected that as one of the early pledges I would get my Omate early but Omate has seen fit to inverse the shipping of pledges. People who pledged for December delivery received theirs long before others, and so on and so on.
How many people are in the same boat as me? Waiting on their Omate and an early pledger?
Click to expand...
Click to collapse
Omate didn't invert the pledges. The shipping company did.
Sent from my Galaxy Nexus using Tapatalk 2
kuronosan said:
They haven't even finished delivering to backers yet, chill.
Sent from my Galaxy Nexus using Tapatalk 2
---------- Post added at 05:26 PM ---------- Previous post was at 05:25 PM ----------
Omate didn't invert the pledges. The shipping company did.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Per their email, they have not shipped those because they are awaiting for the company that makes the backs to get them to them so that they can inscribe our #s on them. I would gladly have settled for my omate sans inscription.
kuronosan said:
They haven't even finished delivering to backers yet, chill.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
That is not the point and anyway from what I read around the place a few pre-orders have been received, Omate needs to get a customer service team in place pretty quick smart, at this point I'll be requesting a refund or worst case chargeback.
jimmydafish said:
Per their email, they have not shipped those because they are awaiting for the company that makes the backs to get them to them so that they can inscribe our #s on them. I would gladly have settled for my omate sans inscription.
Click to expand...
Click to collapse
You're referring to the October pledges, because some November ones went out that were missing backplates. There were other ones that were supposed to be shipped first that weren't on fault of the shipping company.
Sent from my Galaxy Nexus using Tapatalk 2
jimmydafish said:
I have to say that I am extremely disappointed in my Omate experience. I will not go through the entire list of grievances but The straw that broke our relationship permanently was the fact that I donated to the KS very early on, and elected to get one of devices with the inscribed serial #. I expected that as one of the early pledges I would get my Omate early but Omate has seen fit to inverse the shipping of pledges. People who pledged for December delivery received theirs long before others, and so on and so on.
How many people are in the same boat as me? Waiting on their Omate and an early pledger?
Click to expand...
Click to collapse
mattlgroff said:
I'm still waiting for my US October 2013 Developer Edition. They won't ship it or give me real status updates. And good luck to anyone asking for refunds, they won't really do it from what I've read in comments.
Click to expand...
Click to collapse
The serial number OCTOBER Developer Editions have not shipped yet. According to Omate this is due to the factory not having the back ready in time.
It has to be understood that ONLY October Developer Editions that you backed as either a 512/4 or 1/4 will get a serial number. If you backed the Oct Dev Ed. and you, not Omate, then upgraded to a 1/8, you will not get a serialized back. If you ordered additional units, only the original unit will have a serial number.
This information is current as of Feb 10 2014 per Omate via an official public update
With regards to refunds. A number of folks have received their refunds and have said as much. This info was located on the Official forum prior to it going down so I cannot provide reference links as per usual.
homer285 said:
Pre-ordered mid December, since then one email from Omate, stating delivery mid Jan, it is now mid Feb and they do not reply to any emails for 45 days, disgusting customer service.
Click to expand...
Click to collapse
Should all legitimate emails be responded to? Yes. That is a failing on their part. They however receive hundreds of emails a day and have a fairly small staff. Every single one of those emails needs to be read with folks admitting to sending as many as multiple emails a day for days on end. If there had been less trolling, hate mail and bombardment the number of emails would be far more manageable. Also with such a high number of emails it is not unreasonable to assume that legitimate emails are getting buried in the "I hate you" and "Omate sucks" emails that some have admitted to sending.
kuronosan said:
You're referring to the October pledges, because some November ones went out that were missing backplates. There were other ones that were supposed to be shipped first that weren't on fault of the shipping company.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
The gifts for my pledges included a Dev edition 1/4/1900mHz that they delivered unrooted anyway. My pledge was on the last day or so of the Kickstarter and arrived almost two weeks ago.
Was it supposed to have a numbered back ? I think so, but anyway it didn't. I am glad to have it, of course, regardless. I don't think anyone else who was supposed to get a numbered back has yet, so in this case their mistake was my good fortune.
Regarding your other point, the choice of shipping was Omate's responsibility. If they chose unwisely, the results are solely the fault of Omate.
Sent from my Nexus 5 using Tapatalk
Lokifish Marz said:
The serial number OCTOBER Developer Editions have not shipped yet. According to Omate this is due to the factory not having the back ready in time.
It has to be understood that ONLY October Developer Editions that you backed as either a 512/4 or 1/4 will get a serial number. If you backed the Oct Dev Ed. and you, not Omate, then upgraded to a 1/8, you will not get a serialized back. If you ordered additional units, only the original unit will have a serial number.
This information is current as of Feb 10 2014 per Omate via an official public update
With regards to refunds. A number of folks have received their refunds and have said as much. This info was located on the Official forum prior to it going down so I cannot provide reference links as per usual.
Should all legitimate emails be responded to? Yes. That is a failing on their part. They however receive hundreds of emails a day and have a fairly small staff. Every single one of those emails needs to be read with folks admitting to sending as many as multiple emails a day for days on end. If there had been less trolling, hate mail and bombardment the number of emails would be far more manageable. Also with such a high number of emails it is not unreasonable to assume that legitimate emails are getting buried in the "I hate you" and "Omate sucks" emails that some have admitted to sending.
Click to expand...
Click to collapse
It seems you are the unofficial or official spokesperson for Omate. Maybe you can give me some sort of estimate on when I will get my Omate I pledged for.
trent999 said:
The gifts for my pledges included a Dev edition 1/4/1900mHz that they delivered unrooted anyway. My pledge was on the last day or so of the Kickstarter and arrived almost two weeks ago.
Was it supposed to have a numbered back ? I think so, but anyway it didn't. I am glad to have it, of course, regardless. I don't think anyone else who was supposed to get a numbered back has yet, so in this case their mistake was my good fortune.
Regarding your other point, the choice of shipping was Omate's responsibility. If they chose unwisely, the results are solely the fault of Omate.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
What was the delivery month for the tier you backed? Only those listed as have an original ship month of October on KS get the serialized back.
So what you are saying is if you ship three packages via a shipping store and they mess up it's your fault?
EDIT;
Technically all x201's are rooted. The just do not have su or SuperUser app installed.
jimmydafish said:
It seems you are the unofficial or official spokesperson for Omate. Maybe you can give me some sort of estimate on when I will get my Omate I pledged for.
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I am the xda recognized contributor for all the x201 family of devices. So providing information and helping out the entire community is a big part of that. I have no secret info and post facts as much as possible with reference links. If I express something as an opinion I will use phrases/words like "I think" or "possibly" or "In my opinion".
Regarding your question. I have no information beyond what has been posted publicly regarding shipping. So I don't know when the factory will or has finished the backs or what the assembly status is of the TS.
Product Shipments
Lokifish Marz said:
What was the delivery month for the tier you backed? Only those listed as have an original ship month of October on KS get the serialized back.
So what you are saying is if you ship three packages via a shipping store and they mess up it's your fault?
EDIT;
Technically all x201's are rooted. The just do not have su or SuperUser app installed.
I am the xda recognized contributor for all the x201 family of devices. So providing information and helping out the entire community is a big part of that. I have no secret info and post facts as much as possible with reference links. If I express something as an opinion I will use phrases/words like "I think" or "possibly" or "In my opinion".
Regarding your question. I have no information beyond what has been posted publicly regarding shipping. So I don't know when the factory will or has finished the backs or what the assembly status is of the TS.
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I was an early backer then changed when they offered the the 1/8 ugrade. I have not complained, moaned, and groaned like so many. I received both of mine last week. patience is a virtue anyone who backs a Kickstarter should have. If you don't then you will miss out anyway. Just think, at least you will get yours before they start shipping pre-orders. Kick back and be happy. The next thing you know they will be on your doorstep. Nobody at Omate is trying to scam you. We no longer live in a McDonalds world. It IS worth the wait. SILENCE IS GOLDEN. LIVE HAPPY. Thanks Lokifish for your hard work.
Lokifish Marz said:
Should all legitimate emails be responded to? Yes. That is a failing on their part. They however receive hundreds of emails a day and have a fairly small staff. Every single one of those emails needs to be read with folks admitting to sending as many as multiple emails a day for days on end. If there had been less trolling, hate mail and bombardment the number of emails would be far more manageable. Also with such a high number of emails it is not unreasonable to assume that legitimate emails are getting buried in the "I hate you" and "Omate sucks" emails that some have admitted to sending.
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I can understand that, however 45 days is more than enough time to respond and I can assure you I haven't sent any troll-mails there way. I've emailed them 3 times(politely)twice asking for an eta and once asking for a refund. I also don't understand why they don't offer a refund if they know production is severely delayed and further-more they shouldn't draw funds from customers on pre-order its bad business!
I was really looking forward to getting a taste of the next generation smart-watch but unfortunately all I have is a bad taste and lousy experience, which could have been averted by simple communication. Anyway enough from me, I merely posted here rather than opening a new thread sorry OP.
The point of the October 2013 Developer Edition was for us to develop apps and test them BEFORE everyone else got their hardware.
I paid for the 1GB RAM upgrade on top of my order (again, US October 2013 Developer Edition), but not for an extra 4GB emmc. They upgraded this for me for "free" apparently to 8GB emmc. However, there is absolutely no sign of mine shipping (others who ordered variants way after me are getting their Omate and they got tracking info). They don't mention a shipping date and won't respond to emails from me anymore. The last status I got was "after Chinese New Year" emailed to me in mid-January. Since we're now in mid-February and they won't respond, its mind-numbing!
I just want a REAL status update from them about Developer Editions We are skipped.
- From the 1,500 units 1GB+8GB 1900MHz US version we have been able to assemble before Chinese New Year, about 1,000 units have been shipped thus far, we will ship another 500 units by the end of this week.
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There were 1,000 October 2013 Developer Edition ordered on Kickstarter. Then 794 November 2013 Developer Editions ordered on Kickstarter.
Somehow in their "genius," they don't ship those to the backers who ordered first (and chose the October 2013 estimated delivery). Whoever is running them is either incompetent or truly does not give 2 cents about any of their supporters (or both).
I was one of the first to order and support them, even paid extra for the RAM upgrade. Yet I get screwed over.
Sent from my XT1053 using Tapatalk
As stated in post #8 Omate has said that they have yet to receive the numbered backs from the factory. So without even having the proper backs Omate cannot give an ETA at this time. That is why you have not received a email saying it on it's way.
As far as Omate not replying to emails. I have responded to that as well.
Lokifish Marz said:
As stated in post #8 Omate has said that they have yet to receive the numbered backs from the factory. So without even having the proper backs Omate cannot give an ETA at this time. That is why you have not received a email saying it on it's way.
As far as Omate not replying to emails. I have responded to that as well.
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I appreciate your effort to calm concerns, but I would rather hear it directly from Omate. They don't seem to acknowledge that we'd even have the smallest right to be frustrated with their lack of communication and their screwing us over. A real campaign would have made this very clear they made a big "oopsie" and allow us to be shipped a Non-Developer model at their earlier convience. Omate is not offering this, and by the time I get my Omate Truesmart October 2013 Developer Edition, it may very well be 2015.
mattlgroff said:
I appreciate your effort to calm concerns, but I would rather hear it directly from Omate. They don't seem to acknowledge that we'd even have the smallest right to be frustrated with their lack of communication and their screwing us over. A real campaign would have made this very clear they made a big "oopsie" and allow us to be shipped a Non-Developer model at their earlier convience. Omate is not offering this, and by the time I get my Omate Truesmart October 2013 Developer Edition, it may very well be 2015.
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I will agree with you here, If Omate had a person at the helm who was competent they should have stated the problem with the backs and offered to send out non serialized backs. I would have said ok and been on my merry way.
mattlgroff said:
I appreciate your effort to calm concerns, but I would rather hear it directly from Omate. They don't seem to acknowledge that we'd even have the smallest right to be frustrated with their lack of communication and their screwing us over. A real campaign would have made this very clear they made a big "oopsie" and allow us to be shipped a Non-Developer model at their earlier convience. Omate is not offering this, and by the time I get my Omate Truesmart October 2013 Developer Edition, it may very well be 2015.
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Laurent told me his biggest fear was developers getting angry that they wouldn't get their serial backs.
In a way he was right, because there were some that received units without the correct back that complained about it anyway.
You'll get your units soon. There are a lot of things going on behind the scenes that really would not be helpful information nor would it garner any sympathy.
In a manner of speaking if it comes from myself or Loki it really doesn't get more official short of Omate themselves.
I'm sorry that's not acceptable, and it isn't really acceptable to us either.
But it is better than nothing, which is what we tell ourselves every day we have to answer questions.
Sent from my Galaxy Nexus using Tapatalk 2
Lokifish Marz said:
What was the delivery month for the tier you backed? Only those listed as have an original ship month of October on KS get the serialized back.
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Oh, ok ! Glad I didn't pledge my support earlier, or I would still be waiting. I think my delivery month was November, and also it got upgraded, so mine didn't get held up but for a couple of months. Just lucky I guess.
So what you are saying is if you ship three packages via a shipping store and they mess up it's your fault?
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Sure ! After all, backers were told Omate had an remarkable experience in international shipping. Who knows whose fault it was that the wrong three or two pallets shipped ? Not the backers, anyway.
EDIT;
Technically all x201's are rooted. The just do not have su or SuperUser app installed.
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Oh...I guess I don't understand. Your root+ patch runs the pwn executable on the watch. That's an exploit to gain root privileges, isn't it ? If so, but the truesmart is already rooted, why is it needed to run that pwn program ?
I trust that all you are doing in the patch batch file is correct and necessary, I'm really just asking so I understand better. This might be a stupid question and I know you are busy with a ROM update, so its fine if you don't reply. Spend the time with your Princess instead !
Sent from my Nexus 5 using Tapatalk
I'll put it this way, Rocki had most of that experience and they made up half the Omate team.
Do the rest of the math yourself.
Sent from my Galaxy Nexus using Tapatalk 2
After jealously watching all the yanks get their phones over the last week or so, it's almost launch time for blighty !
So, here's the obligatory delivery thread where we can all optimistically and wildly speculate on our deliveries along with celebrating arrivals.
So I'll kick this off:
Vodafone pre order for Pixel 3 Black 64gb. I ordered on 12th.
So far: Initial order number tracking code wouldn't work on site. Then last night I got another bunch of texts and emails with a new tracking code that shows order confirmed and getting it ready. However one text does state my order will be shipped for launch date , so I'm not getting too excited.
A chat agent did tell me their stock arriving 26th so that's possibly why my status has changed as they have stock and are basically waiting until they are allowed to send it.
I'm going to assume they have plenty of stock as a few days ago they reduced the contract prices by £4 for the pixel 3, which may indicate low pre sales.
So I'm really hoping for a Nov 1st delivery !
Ordered mine on 9th October from the Google store. The original shipping date said 5-6th November but I got an email earlier in the week saying it will be 30-31st October.
steslatt said:
Ordered mine on 9th October from the Google store. The original shipping date said 5-6th November but I got an email earlier in the week saying it will be 30-31st October.
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That's sounds great, before official UK launch date !
I'm also hoping mine gets shipped a little early, but currently I'd settle for Nov 1st as I have no idea where I am in the Vodafone order queue. I'm also glad Vodafone use DPD for delivery so I'll get a one hour delivery window , which means I can pop home from work to wait for it
Fingers crossed! I don't know who the Google store uses to deliver but I'm hoping it can be left with a neighbor if it comes Tuesday as I'm away.
Sent from my ONEPLUS A6003 using Tapatalk
Also ordered on 12th - Clearly White 64GB from EE. I'm coming from a 2XL - but wanted to return to a smaller form factor. Originally the white models were showing as not shipping until 3 weeks after launch which was a real bummer. However, order tracking now stating 1st November so getting excited now!!
CJLewis87 said:
Also ordered on 12th - Clearly White 64GB from EE. I'm coming from a 2XL - but wanted to return to a smaller form factor. Originally the white models were showing as not shipping until 3 weeks after launch which was a real bummer. However, order tracking now stating 1st November so getting excited now!!
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Yes Vodafone told me no white model until a few weeks later but seems that's changed now. Good luck !
Also nice to see that EE actually give you a date as Vodafone don't.
Ordered my upgrade from 3Uk on the 16th, delivery is the 1st.
Bought my current Nexus 5X when Google phones were reasonably priced! I'm on a sim, all you can eat deal, paying £21 a month, so for £99 up front and £48 a month hope it's good! ?
Ordered two Pixel 3 Black 64gb + two Pixel Stands on 9th October from the Google Store.
Delivery date was originally 5th-6th November.
Received email notification on 22nd Oct with a new delivery date of 30th-31st October.
Received email notification on 25th Oct with a new delivery date of 8th-9th November.
Currently considering binning the order and placing it with John Lewis instead.
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steslatt said:
Fingers crossed! I don't know who the Google store uses to deliver but I'm hoping it can be left with a neighbor if it comes Tuesday as I'm away.
Sent from my ONEPLUS A6003 using Tapatalk
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UK Mail generally do the Google Store UK deliveries.
CodeMonkey said:
Ordered two Pixel 3 Black 64gb + two Pixel Stands on 9th October from the Google Store.
Delivery date was originally 5th-6th November.
Received email notification on 22nd Oct with a new delivery date of 30th-31st October.
Received email notification on 25th Oct with a new delivery date of 8th-9th November.
Currently considering binning the order and placing it with John Lewis instead.
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UK Mail generally do the Google Store UK deliveries.
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I've never bought direct from Google since my Nexus 4, when their logistics was exported as useless. They ended up seemingly shipping randomly, with later orders going out before early ones.
A bunch of us from XDA bombarded the then head of Google UK with complaints on his Google + feed and he issued a statement apologising and got it looked at and sorted for us. I still don't trust them.
furrypotato said:
I've never bought direct from Google since my Nexus 4, when their logistics was exported as useless. They ended up seemingly shipping randomly, with later orders going out before early ones.
A bunch of us from XDA bombarded the then head of Google UK with complaints on his Google + feed and he issued a statement apologising and got it looked at and sorted for us. I still don't trust them.
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I've a sneaking suspicion that they just don't "get" logistics, and struggle a little with the concept of a world outside the USA.
I've been buying from them since the Nexus One, and I can't recall a single time the initial launch deliveries ran smoothly.
Talking of non US - wonder what we'll need to do to get call screening to work. Hopefully just change language to US English. Or even better would be a magical module and I'll happily root the phone then.
furrypotato said:
Yes Vodafone told me no white model until a few weeks later but seems that's changed now. Good luck !
Also nice to see that EE actually give you a date as Vodafone don't.
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Yeah man really excited to be honest. I know on paper it's not that big of an upgrade, but the improved screen/camera is enough reason for me. Sure, it sounds like there's a few issues here and there, much like there was with the 2XL last year, but I still loved the phone and getting those sweet updates on the first Monday of every month.
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furrypotato said:
Talking of non US - wonder what we'll need to do to get call screening to work. Hopefully just change language to US English. Or even better would be a magical module and I'll happily root the phone then.
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That call screening is going to be insane! And yeah hopefully they add the UK voice soon, so it doesn't sound too american (love my american peeps mind you!)
Looking forward to testing the girlfriends patience with this a few times
I can no longer cancel or change my order so looks like mine is gonna ship tomorrow [emoji16][emoji16]
Sent from my ONEPLUS A6003 using Tapatalk
steslatt said:
I can no longer cancel or change my order so looks like mine is gonna ship tomorrow [emoji16][emoji16]
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Great news. I'm hoping that mine will ship on 31st, to arrive on 1st. My wife will be at home for delivery, but I'll leave work and pick it up anyway
I cancelled my order with Google and moved it to John Lewis instead, based on their commitment to delivering on the 1st November.
Hopefully things will pan out that way.
CodeMonkey said:
I cancelled my order with Google and moved it to John Lewis instead, based on their commitment to delivering on the 1st November.
Hopefully things will pan out that way.
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Is that directly with Google? I'm happy to wait until Thursday as per my order tracking estimate. I wouldn't expect it to be early, especially as it's being delivered to the store for collection. Only 3 more days with this damn Moto G4 Play with 1GB ram haha!
CJLewis87 said:
Is that directly with Google? I'm happy to wait until Thursday as per my order tracking estimate. I wouldn't expect it to be early, especially as it's being delivered to the store for collection. Only 3 more days with this damn Moto G4 Play with 1GB ram haha!
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Not sure if I understand the question correctly?
My original order was via the Google Store and delivery got pulled forward to 30/31st then pushed back to delivery later than when originally ordered.
The John Lewis phones are SIM free and the same as supplied by Google, with the original manufacturer warranty + JL's 2 year guarantee on top. It means any issues / RMAs can go via JL customer service, which is something Google have never been particularly good at IMHO.
CodeMonkey said:
Not sure if I understand the question correctly?
My original order was via the Google Store and delivery got pulled forward to 30/31st then pushed back to delivery later than when originally ordered.
The John Lewis phones are SIM free and the same as supplied by Google, with the original manufacturer warranty + JL's 2 year guarantee on top. It means any issues / RMAs can go via JL customer service, which is something Google have never been particularly good at IMHO.
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Sorry man, I was meaning was your order directly from the google store, which you've now answered! Don't blame you for switching to JL - fingers crossed you get the device on 1st
Google don't seem to have a great track record with stocking phones/logistics in general! Although this year does seem the best so far, providing we do get the phones as expected on UK launch date (1st). That's only just over 3 weeks since the keynote. I remember last year the keynote was October 4th and I didn't actually get my phone delivered until 14th November (sim-free directly from Carphone Warehouse).
CJLewis87 said:
Sorry man, I was meaning was your order directly from the google store, which you've now answered! Don't blame you for switching to JL - fingers crossed you get the device on 1st
Google don't seem to have a great track record with stocking phones/logistics in general! Although this year does seem the best so far, providing we do get the phones as expected on UK launch date (1st). That's only just over 3 weeks since the keynote. I remember last year the keynote was October 4th and I didn't actually get my phone delivered until 14th November (sim-free directly from Carphone Warehouse).
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No worries.
I've ordered direct from Google on launch most years since the Nexus One, but I've never had despatch dates moved around so much before. It made me twitchy this time around.
I'm not really too bothered about delivery on release day, but I do want solid customer service. JL have been very good to me over the years and have clear channels of communication and escalation.
Here's hoping it works out as planned for the both of us.
And don't forget to buy a case !
I've just ordered my usual, a Spigen clear gel case. Always a good fit, subtle so as not to ruin phones good looks, great corner protection and with slight lip to protect from screen down falls.
https://www.amazon.co.uk/Spigen-Crystal-Transparent-Flexible-Protection-Clear/dp/B07H5SXRSB