I have the setting enabled to keep the second screen on when the main screen is off, but the screen still shuts off with the main screen. Any ideas? I tried switching the setting off & back on again, and also tried a factory reset, but it still shuts off with the main screen. Since it never comes on while the main screen is off, I don't see any notifications or anything.
I talked to T-Mobile support & they were no help, and I'd hate to have to exchange it for another phone.
If the ambient light sensor is covered or blocked it turns off
Yeah, it's actually a smart idea. No need for the screen to be on when it's face down or in your pocket. It comes back on pretty much as soon as you'd be able to check for notifications and such anyway - not an annoying delay at all.
LancerV said:
If the ambient light sensor is covered or blocked it turns off
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This is all the time. The ambient sensor is working normally when I have auto brightness enabled, but the second screen only works when the main screen is on.
Did you ever get this resolved ? I have the same issue
I solved this problem by checking PINs on mainboard for the second Flex Cable for LCD of LG V10, see the video, READ comments here https://www.youtube.com/watch?v=hpeVAqgU94s, so in my case one of three PINs was folded little, so one PIN contact didn't touch the second Flex Cable and this caused the problem...
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Hi guys,
Ill start with saying that my english is veryy bad
But my problem is:
I quess my light sensor on my hd2 is almost defect.
why?
When i start a call (or got an incoming call) the screen turns black
(as its suppose to be when you hold it to your ear)
But it turns black all the time, no matter how i hold it.
So i did a quick test, i called a number, and took a very bright light (100w) just next to the sensor. and after that, it doenst turn black for the first time!
So the sensor isnt working correctly anymore?
It is since my telephone has gone back to the shop for a new screen.
Can i make it better with software? Cause it works.. But only with a very bright light.... Or do i need to get back to the shop?
thnx
try a soft reboot and then if needed a hard reboot/factory reset. don't forget to back up the phone first as it wipes the phone
Sorry, i was forgotten to say:
Ive tried different roms, and even Android. Results are always the same!
That is an odd problem. Especially since the ambient light sensor is not what is used to black out the screen during calls. That would be the proximity sensor.
If you look very carefully just to the left of the speaker at the top of the phone you will see the proximity sensor. Do you have a case on your phone that may be blocking/interfering with this sensor? Do you hold your phone in a way that your fingers or hand may be close to this sensor?
Another thing to try is put the call on speaker phone, this should disable the proximity sensor and keep the screen on. If it does not then you may potentially have a hardware issue.
I haven't got something blocking the sensor. But because my screen was broken, they placed another one. (And since then it happend)
Ok, i did some tests..
I cleaned the screen very proper. And i was sure there was no spat of dust or whatever. so i called again.. And it worked properly!
But.. When i put my finger on the sensor.. (So its not 100% clean anymore) it turns black again. So its veeeeery sensitive..
When i turn on the speaker.. It doesnt turn black..
So conclusion:
It turns back way to fast. Only when the screen is 100% clean, and there is enough light in the room.. It works properly..
Aren't there any settings for windows or android to change the sensitivity? Cause this is very annoying..
Aren't there any settings for windows or android to change the sensitivity? Cause this is very annoying..
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Not that I'm aware of. It sounds like they didn't do a proper job of replacing the screen. The ammount of light in the room should have no impact on the screen turning on/off. Also, my screen is often quite filthy and I've never had that trip the proximity sensor. It is possible that the sensor was moved or misaligned during the repair.
During a phone call, my proximity sensor doesnt seem to be sensitive enough. The screen turns off when I hold it to my ear, but when I pull away to look at the screen and interact with it, the screen either doesnt turn on or it will flash on and off again repeatedly. It seems that the phone cant detect that it is not near my head any more and should turn the screen back on.
Generally it wouldnt be a big deal since the screen does turn off when its held near my head, but when I needed to use the dial pad for a menu prompt it got really frustrating when trying to press in numbers with the screen switching on and off. (I just called Verizon CS recently and navigating through the menu was a pain with this screen going on and off).
I'm coming from the Samsung Charge which was very responsive: when you pulled the phone away from your head, the screen instantly turns on for you to press in keys or hang up. With the Rezound, it doesnt turn on most of the time and I have to press the power button (which will turn it on and then automatically off again...). The problem is alleviated if I'm in a very bright place (direct sunlight) so my guess is that the proximity sensor may not be sensitive enough to detect the difference between darkness and low lighting conditions. I'm sitting in a room with a 26W CFL lamp (so not too dark) and the Rezound has trouble turning the screen back on during a call when I pull the phone away from my ear.
Was wondering if anyone else exhibit this condition or if its just specific to my device (in which case I'll have to give Verizon a ring to get another replacement)?
I'm having the opposite problem. It unlocks itself a lot up against my head. My thunderbolt did this so bad I got a replacement thinking it was a defective proximity sensor. But it wasn't and I got in the habit of manually locking the screen on calls. But now my rezound does it but not as bad. I think htc sucks with proximity sensors cuz auto brightness is never programmed properly. It doesn't go dark enough compared to Samsung and motorola phones with auto brightness on. It only has about 3 brightness levels like in the HTC brightness widget, whereas stock Android has 5.
Sent from my ADR6425LVW using XDA App
I'm having the same problem. The sensor would force the phone screen off as soon as I make a phone call. The verizon rep had me hard-reset while I was on the phone with her. The same symptom arises after the hard reset and the phone is brand-new.
I had to reset to get her to send me another rezound replacement.
On this replacement, however, I'm having the same issue again. My gf's rezound doesn't seem to have the issue.
I'm having a second replacement sent now. This is pretty annoying.
The interesting thing is the issue comes and goes. One day the sensor wouldn't respond, and other days it works fine. Although I would say that the issue deteriorates over time and never improves.
Hey everyone,
I'm having issues with my screen not turning off at times and I think it has to do with Smart Stay. I'm not even looking at the screen and the screen would stay on. Last night I was playing around with my phone, I left the room, came back and my screen was still on. The other issue I have is when I'm reading a long email the screen would turn off. Is this a software issue or do I have a defective phone?
Forgot to mention, I have the Rogers version.
Wirelessgirl said:
Hey everyone,
I'm having issues with my screen not turning off at times and I think it has to do with Smart Stay. I'm not even looking at the screen and the screen would stay on. Last night I was playing around with my phone, I left the room, came back and my screen was still on. The other issue I have is when I'm reading a long email the screen would turn off. Is this a software issue or do I have a defective phone?
Forgot to mention, I have the Rogers version.
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Your face has to be centered in the upper right hand camera. That is a little off centered. So turn your front facing camera on and center your face. That's where your face should be. It's not using your eyes but it's using facial recognition to stay on.
As for your screen not turning off... how long is your screen set out for?
Lastly, turn smart stay off and see if it does the same. That will let you know the real problem.
I have noticed this effect on my phone as well. Above my computer area, is a lamp, that is somewhat round. Every once and a while the smart stay will detect an object that it thinks is a head, however it is not. So the screen will stay on. Just move it. The smart stay does not work 100% in lower ambient light also. So if this screen off issue is occurring more often at night or in low light environments, that is fairly typical. Your phone is fine.
SlimJ87D said:
Your face has to be centered in the upper right hand camera. That is a little off centered. So turn your front facing camera on and center your face. That's where your face should be. It's not using your eyes but it's using facial recognition to stay on.
As for your screen not turning off... how long is your screen set out for?
Lastly, turn smart stay off and see if it does the same. That will let you know the real problem.
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Ok, I turned on my front facing camera to center my face. I have to say that's an awkward way of holding the phone to make sure Smart Stay detects your eyes.
My screen is set to time out for 30 seconds.
I did turn off smart stay last night and my screen turned off. I know it's an issue with smart stay. But could it also be a front facing camera issue? It seems to take pictures okay though.
get out of the house now. You have a ghost.
When making a phone call, the screen goes blank when putting next to my head, then remains blank when the phone is removed from the head area. Must hit the Home button to get the screen back. I have no case on my phone but a screen protector and screen protector isn't covering the sensor. I check the proximity sensor in call setting and it's turn on. Not sure what can be causing it not going back on. Any help would be appreciated.
mugenfa5 said:
When making a phone call, the screen goes blank when putting next to my head, then remains blank when the phone is removed from the head area. Must hit the Home button to get the screen back. I have no case on my phone but a screen protector and screen protector isn't covering the sensor. I check the proximity sensor in call setting and it's turn on. Not sure what can be causing it not going back on. Any help would be appreciated.
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Click to collapse
I am having the same problem. I dont think that it is broken thought because I can make a call by bringing the phone to my head from a contacts page.
Did anyone figure this out yet? For those that are seeing the problem are you running stock rom, did you root or make any mods?
I see this issue as well, but was thinking it may be due to the spigen glass cover I have on, but I just checked my sensor reading and it appears to be reading things fine, it just wont turn the screen back on after. I am rooted on Stock, running nova prime as my launcher, not many other mods I can think of.
mugenfa5 said:
When making a phone call, the screen goes blank when putting next to my head, then remains blank when the phone is removed from the head area. Must hit the Home button to get the screen back. I have no case on my phone but a screen protector and screen protector isn't covering the sensor. I check the proximity sensor in call setting and it's turn on. Not sure what can be causing it not going back on. Any help would be appreciated.
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I cannot get my proximity sensor to work either! It is really ticking me off. I guess I will have to try get Verizon to give me a new one.
yea, I ended exchanging my phone since it was a broken proximity sensor. WIth my broken phone, if i squeeze the sensor for about 10 seconds putting pressure down and released, the proximity sensor will work for a few minutes. If you are able to exchange the phone, I would recommend to do so.
mugenfa5 said:
When making a phone call, the screen goes blank when putting next to my head, then remains blank when the phone is removed from the head area. Must hit the Home button to get the screen back. I have no case on my phone but a screen protector and screen protector isn't covering the sensor. I check the proximity sensor in call setting and it's turn on. Not sure what can be causing it not going back on. Any help would be appreciated.
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I would recommend you to test it.
Click on "Phone", you should have numbers on your screen now. Type in *#0*#, click "Sensor", now hover your hand over proximity sensor, if the screen goes green and/or phone starts to vibrate, your proximity sensor works. If it doesnt, i think your proximity sensor is broken.
I am new to the site so hello to all.
I have a sprint LG V30 with android 8.0. I recently had the screen replaced as my fone fell out of my pocket, in the rain, then got ran over by a car. Yes it DID survive but had to replace the screen. Anyway, the proximity sensor no longer works so I turned it off. So the light sensor seems to control my always on display. When it's slightly dark, the A.O.D. turns off and wont come back on until i put it near a light or press the power button 3 times. My question: how do I make it so the A.O.D. always stays on?
Thankyou for any help (^-^)
BanZI29 said:
I am new to the site so hello to all.
I have a sprint LG V30 with android 8.0. I recently had the screen replaced as my fone fell out of my pocket, in the rain, then got ran over by a car. Yes it DID survive but had to replace the screen. Anyway, the proximity sensor no longer works so I turned it off. So the light sensor seems to control my always on display. When it's slightly dark, the A.O.D. turns off and wont come back on until i put it near a light or press the power button 3 times. My question: how do I make it so the A.O.D. always stays on?
Thankyou for any help (^-^)
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Get the repair done right? LG will do it right.
Proximity sensor lets the phone know if it's just a dark room or if you've flipped the phone over on the desk, or you have a flip case and it's closed. If the latter two, then no need for the AOD to even be on.
[QqUOTE=ChazzMatt;79586615]Get the repair done right? LG will do it right.
Proximity sensor lets the phone know if it's just a dark room or if you've flipped the phone over on the desk, or you have a flip case and it's closed. If the latter two, then no need for the AOD to even be on.[/QUOTE]
I get that but, I want the AOD to stay on. So how do I disable the light sensor so the AOD will stay on?
BanZI29 said:
[QqUOTE=ChazzMatt;79586615]Get the repair done right? LG will do it right.
Proximity sensor lets the phone know if it's just a dark room or if you've flipped the phone over on the desk, or you have a flip case and it's closed. If the latter two, then no need for the AOD to even be on.
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I get that but, I want the AOD to stay on. So how do I disable the light sensor so the AOD will stay on?[/QUOTE]
I don't think you can, which is why my suggestion was to get it repaired correctly ("get the repair done right"). Whoever repaired it botched the job.