USB cable does not work for data transfers (charges ok) - Nexus 9 Q&A, Help & Troubleshooting

Just got the Nexus 9 a couple of days ago, charged it, but when I connected it to the computer, nothing, it's not detected at all. Tried both a Mac and Windows laptop.
I tried a different cable and it works fine with that, just not with the stock HTC cable.
What's going on here? Busted cable? I assume it's not a charge only cable, that wouldn't make much sense. Could it be that the cable doesn't like the USB3 ports?

are yo on modified kernel with fast charge enabled? if so, please disable it.

rhai said:
are yo on modified kernel with fast charge enabled? if so, please disable it.
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Click to collapse
No, just stock rooted. As I said, other cables work fine, but not the stock HTC cable, so it is the cable, not the tablet or the computers/drivers, etc.

ahh I'm sorry i missed that. anyway, surely it was a faulty cable.

rhai said:
ahh I'm sorry i missed that. anyway, surely it was a faulty cable.
Click to expand...
Click to collapse
I'm more curious if anyone else has run into something similar, incompatibilities between a cable and a USB3 port.

sirxdroid said:
I'm more curious if anyone else has run into something similar, incompatibilities between a cable and a USB3 port.
Click to expand...
Click to collapse
Just in case you haven't tried this...When connected to your computer, tap on the USB notification on your Nexus. You will then get more options, one of which is "Transfer Files".

tfrank10 said:
Just in case you haven't tried this...When connected to your computer, tap on the USB notification on your Nexus. You will then get more options, one of which is "Transfer Files".
Click to expand...
Click to collapse
I know. It makes no difference, the tablet simply doesn't show up. As I said above, I know how to use other cables and they work And yes, not a fan that M defaults to charging only every time and have to manually put it in MTP mode.

sirxdroid said:
I know. It makes no difference, the tablet simply doesn't show up. As I said above, I know how to use other cables and they work And yes, not a fan that M defaults to charging only every time and have to manually put it in MTP mode.
Click to expand...
Click to collapse
LOL yeah I assumed you tried that, but just thought I'd verify. Good luck :good:

tfrank10 said:
LOL yeah I assumed you tried that, but just thought I'd verify. Good luck :good:
Click to expand...
Click to collapse
No luck needed, just a different 99c cable

Just to bring closure to this thread, I contacted HTC and they finally sent me a replacement charger and cable even though I only asked for the cable (not because I didn't already have a pile of USB cables around but because I was curious whether there was something wrong with the HTC cable I received with my N9 or just an incompatibility). The new cable I received works fine for both data and charging. So the cable that came in the box was bad. But to my surprise the new charger I got also works much better, it chargers faster (I have a USB dongle that I can measure the charging current with). The original charger was capable to only charge the N9 but not other devices which I found weird.
So something went really wrong with the included charger and cable. How can it be that you have both a bad charger and cable in the same box? I can see one being bad, but both? Makes me wonder what I should expect from the tablet itself ... Doesn't look like quality is top priority at HTC, no wonder the company is not doing well at all.

Related

Absolutely no connection between my phone and any computer

So after breaking my original cable, I had it replaced by a regular universal cable that every other phone uses (the mini-usb or whatever) and, I can not get it to connect the two no matter what I do or what computer I use. I'm out of ideas and I don't know where I can get another stock cable. Any help?
It sounds like you just got a charging cable and not a data cable. You can't tell by looking but there is a difference. Plug in the cable and check the battery info. a data cable will show USB charging. You don't need an original cable, just make sure it is the data type.
Sent from my ADR6425LVW using Tapatalk
ο χάκερ said:
So after breaking my original cable, I had it replaced by a regular universal cable that every other phone uses (the mini-usb or whatever) and, I can not get it to connect the two no matter what I do or what computer I use. I'm out of ideas and I don't know where I can get another stock cable. Any help?
Click to expand...
Click to collapse
maybe uninstalling & re-installing the drivers might help
qudwis said:
maybe uninstalling & re-installing the drivers might help
Click to expand...
Click to collapse
I didn't know you could uninstall the drivers, and would love it if you could elaborate a little for me
b5fan said:
It sounds like you just got a charging cable and not a data cable. You can't tell by looking but there is a difference. Plug in the cable and check the battery info. a data cable will show USB charging. You don't need an original cable, just make sure it is the data type.
Sent from my ADR6425LVW using Tapatalk
Click to expand...
Click to collapse
It did show up as USB, but has never worked since I got my cables switched
ο χάκερ said:
I didn't know you could uninstall the drivers, and would love it if you could elaborate a little for me
Click to expand...
Click to collapse
go to control panel then programs and features
find htc bmp usb driver, htc driver installer, and htc sync
uninstall those three.
go here and download htc sync 3.0 and install.
http://www.htc.com/us/support/rezound-verizon/downloads/
As b5fan stated, the problem is the cable. Your new micro USB cable is a charging cable only. If you buy a data USB cable it will work. Doesn't have to be original.
Best Buy or Verizon are your best options.
qudwis said:
go to control panel then programs and features
find htc bmp usb driver, htc driver installer, and htc sync
uninstall those three.
go here and download htc sync 3.0 and install.
http://www.htc.com/us/support/rezound-verizon/downloads/
Click to expand...
Click to collapse
I will try that, thanks for the tip.
Dalamar1320 said:
As b5fan stated, the problem is the cable. Your new micro USB cable is a charging cable only. If you buy a data USB cable it will work. Doesn't have to be original.
Best Buy or Verizon are your best options.
Click to expand...
Click to collapse
Only trouble is that I did exactly that. Went over to Verizon and bought a brand new cable. THAT'S when my phone was no longer visible to my computer, when I tried connection the new cable.
re-installation of the drivers did me no goo. MY phone just reboot itself to the recovery. wtf
so your saying when u plug in your phone and hit usb mass storage in the notification menu it doesn't come up?
well go to the recovery and see if usb mass storage in amonra works
yojoe600 said:
so your saying when u plug in your phone and hit usb mass storage in the notification menu it doesn't come up?
well go to the recovery and see if usb mass storage in amonra works
Click to expand...
Click to collapse
If that doesn't work and your phone & computer are on the same wireless network search for software data cable in the play store. Download filezilla onto your computer and follow the directions in software data cable
Might be far fetched and blatently obvious, but had this happen to me...have you tried shutting down the computer, pull the power cable, press and hold the power button for 10-15 seconds to clear any juice in the power supply, plug power cable back in and start it back up.
Don't ask me how that works, or how I came across those steps, but worked for me so far everytime.
Sent from my ADR6425LVW using Tapatalk 2 Beta-6
yojoe600 said:
so your saying when u plug in your phone and hit usb mass storage in the notification menu it doesn't come up?
well go to the recovery and see if usb mass storage in amonra works
Click to expand...
Click to collapse
I'm saying that neither my phone nor computer has any clue that anything is connected to it. No notifications from either side.
ο; χάκε;ρ;24572680 said:
I had it replaced by a regular universal cable that every other phone uses
Click to expand...
Click to collapse
That's the problem right there. As two previous posters have stated, you cannot data connect between a computer and your Rezound with a generic Micro USB cable that other devices use. The Rezound (as well as other HTC phones, I think) has a proprietary data/charge cord. Did you notice the shape of the connecting hole on the left side of your phone? It's not a true Micro USB hole, is it? It's a special HTC hole. Granted, you can plug a generic micro USB cord in (in the upside down position) to charge your phone... I do this every morning. However, you need the special HTC cord to get it to connect data to your computer.
My beef is this: why did a Verizon Wireless employee sell you the wrong cord? Take it back and demand an exchange for a proper HTC cord. Have them look at the phone's manual if they need proof. And if the employee gives you any lip about "well, we don't carry that cord in store", then smack him (don't do it if it's a girl) and remind him of the wonders of US postal services and that he can order the dang part from the Verizon website and have it shipped.
Sent from my ADR6425LVW using Tapatalk 2
Deron Baker said:
That's the problem right there. As two previous posters have stated, you cannot data connect between a computer and your Rezound with a generic Micro USB cable that other devices use. The Rezound (as well as other HTC phones, I think) has a proprietary data/charge cord. Did you notice the shape of the connecting hole on the left side of your phone? It's not a true Micro USB hole, is it? It's a special HTC hole. Granted, you can plug a generic micro USB cord in (in the upside down position) to charge your phone... I do this every morning. However, you need the special HTC cord to get it to connect data to your computer.
My beef is this: why did a Verizon Wireless employee sell you the wrong cord? Take it back and demand an exchange for a proper HTC cord. Have them look at the phone's manual if they need proof. And if the employee gives you any lip about "well, we don't carry that cord in store", then smack him (don't do it if it's a girl) and remind him of the wonders of US postal services and that he can order the dang part from the Verizon website and have it shipped.
Sent from my ADR6425LVW using Tapatalk 2
Click to expand...
Click to collapse
This is incorrect. The port is shaped differently for the MHL adapter. Any MicroUSB cable should carry charge/data unless it specifically says charge only.
I've been using this cable for both charge/data since my Droid 2 since I like to have a really long cable.
http://www.amazon.com/Belkin-6-Feet...I62Q/ref=sr_1_1?ie=UTF8&qid=1334241291&sr=8-1
And this is why the port is shaped the way it is.
http://www.amazon.com/Micro-USB-HDM...5?s=electronics&ie=UTF8&qid=1334241347&sr=1-5
I stand corrected. Thanks. Didn't realize this.
Sent from Tapatalk 2 on a Samsung Galaxy Tab 7 plus
No problem. Based on the OPs info and saying that he broke the original cable (not sure what/how) and it doesn't work in multiple computers. I would assume the worst and say that he may have broken the port on the phone. I've done this before. Left the phone charging overnight, knocked the phone off the table while I was sleeping, and picked it up in the morning.
The phone still charged (although you had to hold the cable at the right angle), but data was a no go. The OPs hit must've been a serious though because the USB port on the Rezound is pretty stout.
isdnmatt said:
No problem. Based on the OPs info and saying that he broke the original cable (not sure what/how) and it doesn't work in multiple computers. I would assume the worst and say that he may have broken the port on the phone. I've done this before. Left the phone charging overnight, knocked the phone off the table while I was sleeping, and picked it up in the morning.
The phone still charged (although you had to hold the cable at the right angle), but data was a no go. The OPs hit must've been a serious though because the USB port on the Rezound is pretty stout.
Click to expand...
Click to collapse
Solid logic, but I actually broke the cable twice. The first time I pulled the metal piece out of the cord (which was just pushed back in, everything worked) but when it actually broke and was non-fixable the cable was simply pulled out of the phone and the cable came in two. Turns out a snug fit isn't so great after all. I don't know, mixed thoughts going through my head. And actually, I've been getting the computer hookup notification when I plug it into a socket. (Wallcharger, phone restarts quickly then the notification pops up and doesnt go away until it's unplugged and the notification is clicked on again)
Deron Baker said:
That's the problem right there. As two previous posters have stated, you cannot data connect between a computer and your Rezound with a generic Micro USB cable that other devices use. The Rezound (as well as other HTC phones, I think) has a proprietary data/charge cord. Did you notice the shape of the connecting hole on the left side of your phone? It's not a true Micro USB hole, is it? It's a special HTC hole. Granted, you can plug a generic micro USB cord in (in the upside down position) to charge your phone... I do this every morning. However, you need the special HTC cord to get it to connect data to your computer.
My beef is this: why did a Verizon Wireless employee sell you the wrong cord? Take it back and demand an exchange for a proper HTC cord. Have them look at the phone's manual if they need proof. And if the employee gives you any lip about "well, we don't carry that cord in store", then smack him (don't do it if it's a girl) and remind him of the wonders of US postal services and that he can order the dang part from the Verizon website and have it shipped.
Sent from my ADR6425LVW using Tapatalk 2
Click to expand...
Click to collapse
Funny thing is, I did this and they told me they only carried the one I have now. Dissapointed I left thinking "what the hell, how can you only carry this cable when there is a much different one coming with the phone, that you, Verizon, sold me?" but of course, I avoided an epidemic and am doing everything I can and using alternate methods for file transfer. Only thing is I can't run RUU's because I can't relock my bootloader.

[Q] Returning My X2 with Eclipse ROM

After a good long while my X2's microSD port stopped working. So now I can't charge it, or connect it to my computer. I took it to a Verizon Wireless store and they confirmed that the port looks fine, but doesn't work. They had me a replacement shipped. I have the one they just sent me working fine, but I have to return my old one. The old one with the messed up port has Eclipse v2.3 on it, and I don't know how to get it back to a stock ROM without being able to connect it to my computer. It says in the shipping paperwork that they can charge me the full retail price for several reasons, including "software alterations." I can get to the stock bootloader of course, but bootstrap requires me to be plugged in to the AC charger. Any help would be appreciated. Thanks guys.
When you say doesn't work... do you mean absolutely zilch or will it charge?
Nothing
tallyforeman said:
When you say doesn't work... do you mean absolutely zilch or will it charge?
Click to expand...
Click to collapse
I mean absolutely zilch!
Have you tried wiggling the USB plug on your cable when it's connected? Sometimes, it might be really loose. I'm assuming you and Verizon tried, especially if you took it to Verizon and they confirmed it wasn't working.
I'm also assuming you've tried different cables just in case? I do know that if you don't use a cable that was made specifically for the X2, it might not have enough power to charge. I have noticed that with my RAZR (and my X2 before that), using USB cables and chargers that were NOT specific to the RAZR/X2 worked fine for a while and then they wouldn't work or worked sporadically. I would have to wiggle the cable to make it "register" but one slight movement would then cause the phone to say it was disconnected from the charger.
But, if I used the car charger or charging cable that came with my RAZR/X2, it worked fine.
I know some people have also tried bending in the outside part of the USB port more towards the inside so that it results in a tighter fit for the USB connector on your cable and that has worked. But, you definitely want to be careful if you're returning it.
Otherwise, it's probably something on the actual circuit board inside where the port has broken away from the logic board and is no longer registering to the phone when something is connected. At that point, I think you're done.
Thanks for the Ideas
iBolski said:
Have you tried wiggling the USB plug on your cable when it's connected? Sometimes, it might be really loose. I'm assuming you and Verizon tried, especially if you took it to Verizon and they confirmed it wasn't working.
I'm also assuming you've tried different cables just in case? I do know that if you don't use a cable that was made specifically for the X2, it might not have enough power to charge. I have noticed that with my RAZR (and my X2 before that), using USB cables and chargers that were NOT specific to the RAZR/X2 worked fine for a while and then they wouldn't work or worked sporadically. I would have to wiggle the cable to make it "register" but one slight movement would then cause the phone to say it was disconnected from the charger.
But, if I used the car charger or charging cable that came with my RAZR/X2, it worked fine.
I know some people have also tried bending in the outside part of the USB port more towards the inside so that it results in a tighter fit for the USB connector on your cable and that has worked. But, you definitely want to be careful if you're returning it.
Otherwise, it's probably something on the actual circuit board inside where the port has broken away from the logic board and is no longer registering to the phone when something is connected. At that point, I think you're done.
Click to expand...
Click to collapse
Thanks for the ideas, but I already tried all of those with no luck. There was about two days where I could still charge it with some manipulation of the connection, but no more.
What about a different battery, tried a ifferent one?? If the battery is shot, that can create a headache in its own world.
Battery's Good
tallyforeman said:
What about a different battery, tried a ifferent one?? If the battery is shot, that can create a headache in its own world.
Click to expand...
Click to collapse
Nope, the battery is fine. It's working well in replacement phone.

[Q] My galaxy s2 isn't charging

Hi everyone, i' ve be en looking an answer to my problem from a long time i've looked in almost every related post, but nothing...
When i plug in my phone (to a wall charger or to a pc with ye USB cable) the phone says "charging" but you can leave it liket thar for hours
and nothing happens, i have tried a lot of things :
-make sure the charger is good
-coneccting with diferent cables
-change the rom and kernel (a lot of times)
-even i replace the USB port
But nothing of that seems to work... Have anyone an idea of what culd be the problem?
Thanks a lot
I had a similar problem where I plugged my phone in and it said charging but after half an hour I'd lost 1% I changed to an iPhone plug and the supplied USB cable and this has solved the problem for me (I looked at the micro USB end of the plug and USB and one of the pins in the micro USB was missing from the plug) However you said changed cables and plugs so don't know however issue sounds similar
1Chef said:
I had a similar problem where I plugged my phone in and it said charging but after half an hour I'd lost 1% I changed to an iPhone plug and the supplied USB cable and this has solved the problem for me (I looked at the micro USB end of the plug and USB and one of the pins in the micro USB was missing from the plug) However you said changed cables and plugs so don't know however issue sounds similar
Click to expand...
Click to collapse
Well i have tried with an other s2 charger im gonna try with an iPhone cable, thanks
jdirarrazabal said:
Well i have tried with an other s2 charger im gonna try with an iPhone cable, thanks
Click to expand...
Click to collapse
How on earth are u going to use ipone cable to charge yr sgs2. what he meant is the charger not the cable. Since u ve use different charger and cable and even replacing the usb port, i think its the board issue which means u may ve to replace the main board. Only thing u can do is get a desktop chargerand another spare battery.
irstingi them
ndmuni said:
How on earth are u going to use ipone cable to charge yr sgs2. what he meant is the charger not the cable. Since u ve use different charger and cable and even replacing the usb port, i think its the board issue which means u may ve to replace the main board. Only thing u can do is get a desktop chargerand another spare battery.
Click to expand...
Click to collapse
Im sorry I meant IPhone plug not the cable, actually I have what you say a spare battery, but I want to fix the problem anyway
Try putting your battery on another sii. See if it charges then.
You can also use a dock or charge it manually.
Sent from the little guy
Well im thinking that the problem is in the main board, anyone with a similar problem or maybe a solution?...
Thanks
jdirarrazabal said:
Well im thinking that the problem is in the main board, anyone with a similar problem or maybe a solution?...
Thanks
Click to expand...
Click to collapse
Ruled out the battery?
gastonw said:
Ruled out the battery?
Click to expand...
Click to collapse
Yep, i have tried with two diferent battries in my phone and nothing
jdirarrazabal said:
Well im thinking that the problem is in the main board, anyone with a similar problem or maybe a solution?...
Thanks[/QUOTE
try someother sII battery with your phone and see whether its charging!
and regarding board .....the possiblities are minimal to have a problem like tht
Click to expand...
Click to collapse
x_ranjith said:
try someother sII battery with your phone and see whether its charging!
and regarding board .....the possiblities are minimal to have a problem like tht
Click to expand...
Click to collapse
Thanks im gonna try that
Sent from my GT-I9100 using xda app-developers app

USB data connection acting strangely

Most usb cables work to charge my phone, but won't form a data connection with my xt910. I do have ONE that will. I thought it might be the cables, but they form a connection with other devices. Thought I'd mention, it says a usb is connected regardless of which cable I use in ap fastboot.
What is going on????
Also, I just got the usb port replaced thinking this was the issue... i don't get it...
I had this problem with a certain phone before it turned out to be the plug the part that actually goes into the phone was not long enough. you might want to compare the plugs length on the ones that work and dont
phi7ip said:
I had this problem with a certain phone before it turned out to be the plug the part that actually goes into the phone was not long enough. you might want to compare the plugs length on the ones that work and dont
Click to expand...
Click to collapse
Ah, this is it! I guess Motorola makes their port deeper so that consumers have to buy their cables
Yeah just take a razor and carve off some of the extra rubber around the plug.
Sent from my SGH-M919 using xda app-developers app
have you checked adb shell options? (Once I experienced a similar situation and it was due to adb options)

Only the provided USB cable work with my PC. Other USB 3.0 cables dont seem to work.

For some reason the provided with cable that came with my Verizon G5 is the only USB cable that seems to work with my computer for file transfers. I've tried other various USB 3.0 cables and occasionally they will work but 9/10 times my computer doesn't recognize the device like it does with the stock cable (which Im assuming is a usb 2.0 cable?) It just makes the pluggin in noise and the device doesn't show up in the windows explorer. Anyone know why? I've rules out the cables being the issue since I've tried like 3 now to the same effect. Thanks.
I just bought one of these that works perfectly:
http://www.monoprice.com/product?c_id=103&cp_id=10303&cs_id=1030319&p_id=13011&seq=1&format=2
Though my phone does keep reconnecting at first until I select File Transfer (that option doesn't seem to want to stick and it cycles through at least Charging Only and File Transfer). Not sure why it does that, but I did just confirm that it was working by copying an album over to my SD Card.
liquidzoo said:
I just bought one of these that works perfectly:
http://www.monoprice.com/product?c_id=103&cp_id=10303&cs_id=1030319&p_id=13011&seq=1&format=2
Though my phone does keep reconnecting at first until I select File Transfer (that option doesn't seem to want to stick and it cycles through at least Charging Only and File Transfer). Not sure why it does that, but I did just confirm that it was working by copying an album over to my SD Card.
Click to expand...
Click to collapse
Thanks for the suggestion. I'm pretty convinced the problem isn't my cable though. It's either a setting on my computer or the G5.
UnderTheAir said:
Thanks for the suggestion. I'm pretty convinced the problem isn't my cable though. It's either a setting on my computer or the G5.
Click to expand...
Click to collapse
Stupid question time:
Are you sure you're plugging it into a USB 3 port?
liquidzoo said:
Stupid question time:
Are you sure you're plugging it into a USB 3 port?
Click to expand...
Click to collapse
Yes it is. But even if it wasn't that shouldn't prevent it from showing up on the computer as a device as far as I know.
anyone determined anything other than whats mentioned? I have this problem as well.
I bought a Logitech cable when I stupidly left my charger plugged into a hotel wall and it works perfectly. I wouldn't rule out there being a problem with the cable itself - I've seen people say some their droid charges slower with a third party cable so there clearly are some differences.

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