My wife and I each have the T-Mobile LG V10. Mine works great! Hers does not.
Her sounds will not work consistently. This includes the ringtone and notification sounds. I contacted T-Mobile and they said they have not heard of this issue and I should exchange it. I looked online and found no similar issues. I exchanged it and a day later my wife is having the issues again!! What are the odds??? The only constant between the two phones is the SIM card and Google account info.
Has anyone else had this issue or have any additional ideas on what could be causing the problem?
I have already double and triple checked the notification settings, including the priority calls and interruption settings. I have also performed the factory data reset.
dnourie said:
My wife and I each have the T-Mobile LG V10. Mine works great! Hers does not.
Her sounds will not work consistently. This includes the ringtone and notification sounds. I contacted T-Mobile and they said they have not heard of this issue and I should exchange it. I looked online and found no similar issues. I exchanged it and a day later my wife is having the issues again!! What are the odds??? The only constant between the two phones is the SIM card and Google account info.
Has anyone else had this issue or have any additional ideas on what could be causing the problem?
I have already double and triple checked the notification settings, including the priority calls and interruption settings. I have also performed the factory data reset.
Click to expand...
Click to collapse
Are her ringtones / media files on an sd card? I'm thinking SD card faulty? Or using stock internal sounds? Then my theory don't fly.
Another test, reset hers stock, pop in your SIM and use your account. Troubleshoot those.
clockcycle said:
Are her ringtones / media files on an sd card? I'm thinking SD card faulty? Or using stock internal sounds? Then my theory don't fly.
Another test, reset hers stock, pop in your SIM and use your account. Troubleshoot those.
Click to expand...
Click to collapse
Thanks for replying. No SD card installed. Could the SIM cause a ringer issue????
Maybe a smart setting sound profile?
When you exchanged phones, this you or T-Mobile backup and restore stuff? I know the lg backup will bring old settings back. After the Factory reset, how did you restore the phone?
Does it still happen in safe mode?
Sent from my LG-H901 using Tapatalk
blackhemi4x4 said:
Maybe a smart setting sound profile?
When you exchanged phones, this you or T-Mobile backup and restore stuff? I know the lg backup will bring old settings back. After the Factory reset, how did you restore the phone?
Does it still happen in safe mode?
Sent from my LG-H901 using Tapatalk
Click to expand...
Click to collapse
Great idea, however, I did not use the LG Backup feature. I did check the smart settings, which are all "Off". How do I enter safe mode?
dnourie said:
Great idea, however, I did not use the LG Backup feature. I did check the smart settings, which are all "Off". How do I enter safe mode?
Click to expand...
Click to collapse
Press and hold power button for the power menu. The press and hold the power off icon and it will prompt safe mode.
Sent from my LG-H901 using Tapatalk
Set her phone back up as a "new phone" dont restore or sync her account. Check from there.
UPDATE: Exchanged phone again. This is her 3rd LG V10. Guess what happened a few hours later? Ringer and notification sounds stopped working! Then, they came back on again shortly thereafter. Then they stopped working again! This phone has the same issues as the previous ones...only at least the sound works more often than the previous phones! Hopefully this is a software glitch and LG will fix it. I am very surprised my wife has had three phones in a row with the issue and yet I haven't found any threads with others having this problem.
Have you tried getting her a new Sim card? This seems like an issue that is more user related than phone, since it seems she is the only one we know of with that issue.
I'm not saying it couldn't be the phone, but the chances of getting three bad phones in a row with what seems to be a very rare error is pretty slim.
Sent from my VS990
I completely agree, very unlikely. This time I made sure we got a new sim card. If it is not the phone, the only other option is a software glitch, but the only app she uses that I do not is Candy Crush. I doubt that is messing with the ringtones and notifications...but she isnt willing to part with it long enough to find out!
At least this one works slightly better than the previous two...so far.
dnourie said:
My wife and I each have the T-Mobile LG V10. Mine works great! Hers does not.
Her sounds will not work consistently. This includes the ringtone and notification sounds. I contacted T-Mobile and they said they have not heard of this issue and I should exchange it. I looked online and found no similar issues. I exchanged it and a day later my wife is having the issues again!! What are the odds??? The only constant between the two phones is the SIM card and Google account info.
Has anyone else had this issue or have any additional ideas on what could be causing the problem?
I have already double and triple checked the notification settings, including the priority calls and interruption settings. I have also performed the factory data reset.
Click to expand...
Click to collapse
My wife and I have the same phones and hers after she plays a game the ringer and notification sound will not play. I have check all the settings but can't come up with a reason for it. If she restarts the phone it will work till the next time. I was going to take it back today after work, but after reading this post I don't know if that would do any good.
eddyjr1 said:
My wife and I have the same phones and hers after she plays a game the ringer and notification sound will not play. I have check all the settings but can't come up with a reason for it. If she restarts the phone it will work till the next time. I was going to take it back today after work, but after reading this post I don't know if that would do any good.
Click to expand...
Click to collapse
You are correct, I'm not sure it would help. After my wife had the issue with a third phone, she finally had enough and traded for a Note 5. Interesting note, the only difference between her and I was that she played games a lot...specifically Candy Crush games. Perhaps there is a compatibility issue with those or one of her other games. Hopefully this issue is resolved for you, because the phone was great otherwise!
Two of the games she plays when this happens are hearts and candy crush saga. I turned on vibration with sound and vibration will still work when sound profile doesn't. Haven't found connection yet.
I lost ringtone but still had notifications and message sounds. Don't know what happened but a restart fixed it for now. I don't have any games on my phone at all.
Sent from my LG-H901 using Tapatalk
dnourie said:
I completely agree, very unlikely. This time I made sure we got a new sim card. If it is not the phone, the only other option is a software glitch, but the only app she uses that I do not is Candy Crush. I doubt that is messing with the ringtones and notifications...but she isnt willing to part with it long enough to find out!
At least this one works slightly better than the previous two...so far.
Click to expand...
Click to collapse
That game always causes problems for my wife's phones.
Same issue!!!!
dnourie said:
My wife and I each have the T-Mobile LG V10. Mine works great! Hers does not.
Her sounds will not work consistently. This includes the ringtone and notification sounds. I contacted T-Mobile and they said they have not heard of this issue and I should exchange it. I looked online and found no similar issues. I exchanged it and a day later my wife is having the issues again!! What are the odds??? The only constant between the two phones is the SIM card and Google account info.
Has anyone else had this issue or have any additional ideas on what could be causing the problem?
I have already double and triple checked the notification settings, including the priority calls and interruption settings. I have also performed the factory data reset.
Click to expand...
Click to collapse
I am having the SAME issue with mine. I have had it since November 2015 and got my husband the same phone for Christmas. His works just fine and mine does not. It will NOT alert me for my text messages for anything. I have checked and rechecked ALL settings.
I too am having this issue and yes I think it's candy crush. This morning I had a full lives notification icon in the task bar and no alarm clock tone just vibration.
I'm having this issue as well. I do not play or have candy crush. My issue started after the last forced update. This is my 2nd phone that has done this. I also have at&t
Related
When I receive a phone call, when my phone is just laying around in lock screen, I can't hear the person on the other end of the line. I have to disconnect and call the person back or let the person call me back, and then it works.
It's pretty weird that the ringtone does work and anything else, but the sound of the call is lost. Or maybe there isn't even a connection? I just can't hear anyone or anything.
Is anybody experiencing the same problems? Or knows how to fix it?
Phone is the HTC mozart
All fine here. Haven't you installed any app recently?
Could you try a different SIM card?
As a last resource you could make a reset...
Necroman_AI said:
All fine here. Haven't you installed any app recently?
Could you try a different SIM card?
As a last resource you could make a reset...
Click to expand...
Click to collapse
After getting sick of it I did a reinstall. I'll install my apps one by one now so I can figure out if one of them is causing it.
Installed 3 apps and it's allready back.
4th & mayor
facebook
lists
I'm guessing it will be the sim or the phone itself
Same problem with another Sim as well.
Or phone is broken, or it must have something to do with the flashed ROM (allthough it's only since a month after flashing it).
tried un-installing 4th & mayor ?
I've got the other two apps and no problem - so if it IS an app conflict i'd start looking there
I'm not sure why but my notification sounds will stop working at a random times. I have to restart my phone to get them working again. I'll have text messages and email without a peep from my phone. Notification volume is at Max and will even play the default tone when adjusted but will not play a notification sound or vibrate for any event until I restart.
I can also now confirm that both my at&t GSIIs with ICS do this but mine seems to be more frequent.
Anyone having this issue?
More info from other forums:
http://androidforums.com/samsung-galaxy-s2-t/573384-ics-notifications-sounds-issue.html
http://forums.att.com/t5/Android-Di...2-and-now-no-notification-sounds/td-p/3243669
phoenixms said:
I'm not sure why but my notification sounds will stop working at a random times. I have to restart my phone to get them working again. I'll have text messages and email without a peep from my phone. Notification volume is at Max and will even play the default tone when adjusted but will not play a notification sound or vibrate for any event until I restart.
I can also now confirm that both my at&t GSIIs with ICS do this but mine seems to be more frequent.
Anyone having this issue?
More info from other forums:
http://androidforums.com/samsung-galaxy-s2-t/573384-ics-notifications-sounds-issue.html
http://forums.att.com/t5/Android-Di...2-and-now-no-notification-sounds/td-p/3243669
Click to expand...
Click to collapse
have ya done a factory reset? Pulled battery for a few? checked the water things inside the phone?
all **** at&t will ask you to do.
Factory reset will most likely fix, or its just the fact that your running a stock at&t build.
I've done all of the above and no a factory reset didn't fix it.
Also my phone is not the only phone this issue is affecting. Both of my GSIIs are doing it plus the other folks if you look at the other forum posts.
phoenixms said:
I've done all of the above and no a factory reset didn't fix it.
Also my phone is not the only phone this issue is affecting. Both of my GSIIs are doing it plus the other folks if you look at the other forum posts.
Click to expand...
Click to collapse
why you stock folks no hang out at at&t forums?
wanna fix it. Root it and run custom.
Never-mind.
Thank you!
MotoMudder77 said:
why you stock folks no hang out at at&t forums?
wanna fix it. Root it and run custom.
Click to expand...
Click to collapse
I wonder the same thing. Why do people think this place is the help desk? Especially for phones running stock. Boggles the mind it does.
Sent from my SGH-I777 using xda premium
This is very annoying and it happens a lot when I'm listening to a podcast or music in my car using the aux port. It also seems to happen a lot when my data is turned off and my phone is picked up and put down randomly. Really starting to piss me off and I have disabled voice command settings to no avail. Anyone else having problems like this and what can I do to solve this without root? I also just updated to the latest ota so I'll have to see if it fixes this problem later.
goodfella44 said:
This is very annoying and it happens a lot when I'm listening to a podcast or music in my car using the aux port. It also seems to happen a lot when my data is turned off and my phone is picked up and put down randomly. Really starting to piss me off and I have disabled voice command settings to no avail. Anyone else having problems like this and what can I do to solve this without root? I also just updated to the latest ota so I'll have to see if it fixes this problem later.
Click to expand...
Click to collapse
If it's the same thing, it happened to me also. It's the program called Voice Mate. You need to freeze or disable that program and all is good. Try settings/application manager and go to the "all" tab. Search for anything that has "voice mate" in it. Disable it.
IndianaBond said:
If it's the same thing, it happened to me also. It's the program called Voice Mate. You need to freeze or disable that program and all is good. Try settings/application manager and go to the "all" tab. Search for anything that has "voice mate" in it. Disable it.
Click to expand...
Click to collapse
I'm having the same problem, but i the disable button is grayed out. I've tried clearing the cache and uninstalling the updates, but it still won't stop.
princessyoku said:
I'm having the same problem, but i the disable button is grayed out. I've tried clearing the cache and uninstalling the updates, but it still won't stop.
Click to expand...
Click to collapse
Are you rooted? If so, use Titanium Backup to freeze it.
Did anyone find a solution this problem? It is happening to me too (especially when I'm playing music or when 4g is off) and I can't disable Voice Mate because it is greyed out.
simabd said:
Did anyone find a solution this problem? It is happening to me too (especially when I'm playing music or when 4g is off) and I can't disable Voice Mate because it is greyed out.
Click to expand...
Click to collapse
Took me weeks to figure out but I had to download the swift keyboard app, then remove my PIN to get into the phone, then go into SETTINGS, BACKUP & RESTORE, then Factory data reset.
Be sure to backup all your data first.
I read another post last night in the LG G3 General Forum about this issue. Several of the posters stated that the 3.5mm audio plug is causing the voice mate and voice command to activate when using the headphone port. Several people also stated that they could duplicate the concern repeatedly by turning or twisting the plug. Don't know if it helps anyone here but it looks like the same complaints I read about last night. I'll see if I can find the OP that discussed the issue and post it back here if I can.
Has anyone found a solution? It's happening the same thing to me. Every time I wanna use the jack port (just to listen to music), Voice Mate pops out and it's really getting on my nerves!! I wanna get rid of it, but I can't delete it, just deactivate it (and I did, but it keeps popping out)... I don't wanna be root, because I'm scared of messing up my phone. If any of you guys found the solution without being a root, I'd be truly thankful for life!
OH MY GOD IT'S BEEN HAPPENING TO ME TOO AND I THOUGHT I WAS CRAZY.
I found that it may have been related to water -- when I was running and getting sweaty, or it was raining, the problems were happening. So in terms of what I've done, I have frozen: LG VoiceCommandSpeechPack, Voice Command, Voice Mate, and Voice Mate Engine. This didn't fully fix the issue -- now, I just get random pauses and unpauses occasionally and it's due to the same problem of the jack port being wonky. It fits perfectly, it's not jimmying inside the port or anything but it's definitely re-creatable, it's such an annoying issue...
It's weird, after many restarts and cache clears the issue has definitely gone away, where before it made listening to music unbearable now it happens once in a blue moon, again subjectively I think it might be moisture or water or something.
This began harassing me also two days ago. Nothing fixes it that an ordinary user can get to, including what little I can get to with Google Settings/Search & Now/Voice/OK Google/. In my case, I cannot manually cause the effect by doing anything with the 3.5mm audio jack on the phone or any of several earbud jacks. Think I am going in to my cell phone vendor tonight after work and raise my voice a little to see if I can get them to fix the problem. Sux! Almost makes the cell phone unusable.
fast69mopar said:
I read another post last night in the LG G3 General Forum about this issue. Several of the posters stated that the 3.5mm audio plug is causing the voice mate and voice command to activate when using the headphone port. Several people also stated that they could duplicate the concern repeatedly by turning or twisting the plug. Don't know if it helps anyone here but it looks like the same complaints I read about last night. I'll see if I can find the OP that discussed the issue and post it back here if I can.
Click to expand...
Click to collapse
Any chance you can find us that OP? It's a pretty annoying bug....
Hey all,
A few days ago, I noticed my phone was only vibrating during incoming calls. I checked the Ringtone section in the sound settings and found that the selected "Tone" was "Silent."
I've tried changing the ringtone to various different sounds, but it continues to revert back to silent. The ringer, itself, ISN'T on silent. It's just the ringtone that seems to get changed somehow.
Anyone else encounter this issue and know how to get it resolved?
Thanks in advance for your help.
Are you trying to set it to one of the built-in ringtones, or a custom one you added? If it's a custom one, is it on the SD card? I've had problems in the past with phones "losing" ringtones that were installed on the SD card, rather than internal memory.
meyerweb said:
Are you trying to set it to one of the built-in ringtones, or a custom one you added? If it's a custom one, is it on the SD card? I've had problems in the past with phones "losing" ringtones that were installed on the SD card, rather than internal memory.
Click to expand...
Click to collapse
I thought you might be on to something there, so I made sure that all of my ringtones and notifications were copied to internal storage and deleted all sounds from my SD card.
I rebooted, setup my sounds again, and had my wife call me a few times over a period of about 2 hours. Rang every time.
Then, just now, I noticed I had 3 missed calls from clients. NOT good. Checked the ringtone settings and it was back to "Silent" again! Infuriating.
It's not the location of the file. And, now that I think about it, if it HAD been the issue, I would've been experiencing loss of notification tones in all of my other apps too.
This problem has seemingly arisen out of nowhere. The ringer worked perfectly fine during the first few weeks I've had the S9+. It just started doing this to me a couple of days ago. I'd really rather not go through the annoyance of a hard reset...
Damn it, this is getting REALLY annoying
HaaaaLP MEEEEEH!
I'm having the same issue on my Samsung Note 8. Began happening after the device received the Android 8.0 update. I've tried everything and it seems to happen completely randomly. HELP!
Mine is working fine. I have mine on the internal storage in the Ringtones folder /0/Ringtones/ it's an mp3 less than 2MB in size. Not that I know any of that makes any difference.
Mailbrat said:
I'm having the same issue on my Samsung Note 8. Began happening after the device received the Android 8.0 update. I've tried everything and it seems to happen completely randomly. HELP!
Click to expand...
Click to collapse
I hated doing it, but I just performed a factory reset. Been setting up my phone again for hours and I'm not yet done.
So far, it's ringing, but I'm going to be really disappointed if it reverts to silent again. I'll keep you posted.
yuppicide said:
Mine is working fine. I have mine on the internal storage in the Ringtones folder /0/Ringtones/ it's an mp3 less than 2MB in size. Not that I know any of that makes any difference.
Click to expand...
Click to collapse
Tried that too. It worked for a while then randomly went to silent again. It will stay on the ringtone I set for sometimes as long as a day, but eventually it reverts to silent.
Mailbrat said:
Tried that too. It worked for a while then randomly went to silent again. It will stay on the ringtone I set for sometimes as long as a day, but eventually it reverts to silent.
Click to expand...
Click to collapse
So far so good. I've had 7 incoming calls and the ringtone I've selected has stayed in place. For me, before the reset, it would revert to "Silent" after the 2nd call. Fingers crossed.
Same exact thing is happening to me on my HTC U11.
It started happening right away after a full wipe and install of Bad Boyz ROM (Android 8.0). No one else in that ROM thread seems affected.
I have tried just picking a built in ring tone too, and that will also revert. Sometimes it happens within a few minutes, sometimes it takes hours.
ccs86 said:
Same exact thing is happening to me on my HTC U11.
It started happening right away after a full wipe and install of Bad Boyz ROM (Android 8.0). No one else in that ROM thread seems affected.
I have tried just picking a built in ring tone too, and that will also revert. Sometimes it happens within a few minutes, sometimes it takes hours.
Click to expand...
Click to collapse
That is exactly what happens to me. Custom ringtones make no difference. I've assigned rintones to all my important contacts and those ring through no matter if on silent mode or not. Like you, sometimes it stays put for hours and other times it changes back after a few minutes. Rebooting seems to help it last longer, but I find myself checking my phone all the time to be sure it hasn't gone to silent ringtone. Frustrating!
Hard to blame Samsung if you're not running their software.
meyerweb said:
Hard to blame Samsung if you're not running their software.
Click to expand...
Click to collapse
I don't believe anyone is *blaming* Samsung although the thread did begin in a Samsung forum. We're just trying to find out why our phones are behaving badly and hoping to find a way to fix a really frustrating problem. Do you have a suggestion on where we might look?
Well, I think it's safe to say that the hard reset did the trick. Ringtone is sticking now. Hooray.
pieces of cake said:
Well, I think it's safe to say that the hard reset did the trick. Ringtone is sticking now. Hooray.
Click to expand...
Click to collapse
Glad to hear this seems to be working, but not glad that the answer is factory reset. I really, really don't want to go through that. I think I'll suffer along a bit longer and see if someone comes up with a work around or perhaps an app that can lock the ringtone. One can hope.
Mailbrat said:
Glad to hear this seems to be working, but not glad that the answer is factory reset. I really, really don't want to go through that. I think I'll suffer along a bit longer and see if someone comes up with a work around or perhaps an app that can lock the ringtone. One can hope.
Click to expand...
Click to collapse
Yeah, it was a bit of a pain in the a$$, but worth it. Reset definitely did the trick.
I have the same problem on my S9+ since the last update. the basic sound settings revert to Silent as do custom settings. Has anyone contacted Samsung to dee what their excuse is?
Hi Folks, I've been having the same issue since 3 weeks ago. Called Samsung and was told to delete my customized settings. That DID NOT WORK. Finally a Fix. I wipe my cache partition and it worked.
Turn off your phone. Turn it on while holding Power, Bixby, and Vol. Up buttons until you get the menu. Use volume down to get to Wipe Cache Partition (NOT wipe Personal data/factory reset.) Press PWR to accept.
This does not erase anything and it's worked problem free for about a week. I read in other forums that changing the SIM has fixed this issue, but changing your SIM will clear the Cache as well.
Hope this works for you.
The solution is to quickly remove the old ringtone and replace the new ringtone for the phone
Got the update last night. Tried to check voicemail morning and was greeted with Alvin & The Chipmunks blabbing at me. It's like the speed of the call is x20 speed or something. It's completely unusable. Phone sluggish as hell, too.
Anyone know what's going on with the voice speed? I've never heard of anything like this.
I'm supposed to get a callback for a job interview I had yesterday. Pretty crappy timing. How is Google going to push an update that breaks calls like this? Absurd.
its nokia that pushed the update they did not make the rom right
Same here I told nokia about it and they told me to wait for a bug fix. I told them I wanted to downgrade since your firmware bug broke my phone.
Just wait for a bug fix? So use a Phone that cant make calls right?
So payed a guy to unlock my boot loader to try to flash a rom so i can just make the phone usable.
I spend about 6 hours try to get the rom to work. With little to no luck I was able to get into twrp a few times.
So ya Im in the same boat. I just got this phone back 3 weeks ago from a rma due to a bad chargeing port. Now Im forced to pay some one to unlock the boot loader and try to get a custom rom Just to be able to call
If I cant get the rom working Im going to have to go spend like $200 on a new phone today just sucks
fisterkev said:
Got the update last night. Tried to check voicemail morning and was greeted with Alvin & The Chipmunks blabbing at me. It's like the speed of the call is x20 speed or something. It's completely unusable. Phone sluggish as hell, too.
Anyone know what's going on with the voice speed? I've never heard of anything like this.
I'm supposed to get a callback for a job interview I had yesterday. Pretty crappy timing. How is Google going to push an update that breaks calls like this? Absurd.
Click to expand...
Click to collapse
Same thing happened to me with the sped up chipmunk-y sound. It happened during the dial and after someone picks up. Though it didn't seem to happen every time. Also, I didn't notice it on any incoming calls, just outgoing.
I tried a few things to fix it--rebooting, clearing some app caches, etc. Nothing seemed to work.
My next step was to try a factory reset, but then all of a sudden the issue disappeared. No new update was released/installed, so I just assumed the issue had been on my provider's end (T-Mobile), and they fixed whatever the problem was.
As for sluggishness of the phone after the update: I agree. It seems a little sluggish to me too. Not anything that is making the phone unusable. But it is noticeably more sluggish than when 9.0 was installed.
Have you guys modified the phone in any way like unlocking the bootloader or rooting?
gumbyx84 said:
Have you guys modified the phone in any way like unlocking the bootloader or rooting?
Click to expand...
Click to collapse
I haven't. Just using whatever over the air OS Nokia pushes to the phone.
yes I did pay to unlock the boot loader I used linage from the rom section
it has all the bugs of the stock rom. Cant call out or with out the loud noise bug and no voip apps work
I did get the Android 9 based rom to work. it has a few bugs but its usable.
I more or less gave up im looking at a iphone now.
I spend 20 hours or more trying to get this phone to work
first the usb port goes out and I cant charge.
2 weeks after having the phone back I got a magnetic cable so the usb port would not brake any more cable. That was like $20
After 2 weeks android 10 more or less bricks the phone (a phone that cant make calls)
Then I have to spend like $15 to pay the poor guy to unlock my boot-loader (he did a great job)
I spend a lot more time loading the linage android 10 rom for it to have the same bugs ( in no way is it the devs fault im sure he did not know).
... can unlock your bootloader for a small fee.
I would say all android 10 based rom will have those kind of problems. I can only confirm it on the android 10 linage one
When I flash twrp most of the time the twrp would just freeze if booting form the phone.
I had no problem loading it with fastboot works evey time. So I would only use it install the rom and just boot it when you need it. I would not suggesting flashing it to recovery as it only worked some of the time for me.
Hope all that info helps
QUOTE=gumbyx84;81261583]Have you guys modified the phone in any way like unlocking the bootloader or rooting?[/QUOTE]
---------- Post added at 06:48 PM ---------- Previous post was at 06:44 PM ----------
The calling problem goes in and out. Some times it works some times it dose not. Facebook message outgoing calls the mic will not work, Same with google voice.
if i make calls with out google voice it works 1/2 the time. all the people have the same problem
https://community.phones.nokia.com/discussion/54374/android-10-after-update-on-nokia-7-1
diggeryo said:
Same thing happened to me with the sped up chipmunk-y sound. It happened during the dial and after someone picks up. Though it didn't seem to happen every time. Also, I didn't notice it on any incoming calls, just outgoing.
I tried a few things to fix it--rebooting, clearing some app caches, etc. Nothing seemed to work.
My next step was to try a factory reset, but then all of a sudden the issue disappeared. No new update was released/installed, so I just assumed the issue had been on my provider's end (T-Mobile), and they fixed whatever the problem was.
As for sluggishness of the phone after the update: I agree. It seems a little sluggish to me too. Not anything that is making the phone unusable. But it is noticeably more sluggish than when 9.0 was installed.
Click to expand...
Click to collapse
How to fix the phone call problems
To everyone having calling issues (distortion / squealing, or other people can't hear them), try this: Turn off Voice over LTE. You go to Settings -> Wireless and Networks -> Mobile Networks -> VoLTE, and turn that setting off. This fixed the problem for all 3 Nokia 7.1 phones in our family, when nothing else seemed to work.
Turning off VoLTE and wifi calling works, but VoLTE is important in my area with TMobile. Without it, too many dropped and missed calls. I actually downgraded from an Xperia XZ1 just to get VoLTE, now this happens.
I have TA-1085 running Android 10 that was pushed OTA on 12/25, while I do not have calling issues (from native call app) initially, calling from all 3rd party app (e.g. Messenger or Wechat) are not working: I can hear other side, while the other side can not hear me.
In addition to disabling VoLTE, I also changed the 'preferred network type' (see posting from author 'fiumaxx' on nokia's user forum, search there using android-10-after-update-on-nokia-7-1 as search string). I changed it to LTE/CDMA which works well for me.
Normal call sound is back to normal but 3rd party calling still not working.
zhou68000 said:
I have TA-1085 running Android 10 that was pushed OTA on 12/25, while I do not have calling issues (from native call app) initially, calling from all 3rd party app (e.g. Messenger or Wechat) are not working: I can hear other side, while the other side can not hear me.
In addition to disabling VoLTE, I also changed the 'preferred network type' (see posting from author 'fiumaxx' on nokia's user forum, search there using android-10-after-update-on-nokia-7-1 as search string). I changed it to LTE/CDMA which works well for me.
Normal call sound is back to normal but 3rd party calling still not working.
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Click to collapse
This worked for me:
Go to Settings/Apps and Notifications and then tap on where it says See All xx Apps. Scroll down until you see the Google app and tap on that. On the next screen you see, tap on Permissions and then tap on Microphone. A small window will pop up, and you must change the setting from Allow to Deny.
After changing this setting, Google Assistant won't work (no Hey Google), but the fix is persistent after reboots. This makes me think the real problem may be with the Google app. We'll see.
ikijibiki said:
This worked for me:
Go to Settings/Apps and Notifications and then tap on where it says See All xx Apps. Scroll down until you see the Google app and tap on that. On the next screen you see, tap on Permissions and then tap on Microphone. A small window will pop up, and you must change the setting from Allow to Deny.
After changing this setting, Google Assistant won't work (no Hey Google), but the fix is persistent after reboots. This makes me think the real problem may be with the Google app. We'll see.
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Click to collapse
Thank you so much for sharing! Works like a charm
Unfortunately denying microphone for the Google app did not work for me. I also noticed no one can hear me when making videos calls (Hangouts, Duo, Facebook messenger).
I then decided to factory reset, but did not help. Both VoLTE and video calling still not working.
Anyone else with video calling mic issues?
zhou68000 said:
I have TA-1085 running Android 10 that was pushed OTA on 12/25, while I do not have calling issues (from native call app) initially, calling from all 3rd party app (e.g. Messenger or Wechat) are not working: I can hear other side, while the other side can not hear me.
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Click to collapse
I had the same symptom on normal phone call (other side could not hear me). In my case, it was the Google Assistant not releasing the microphone, and here what worked: open the system settings, go to Google (service&preferences)/Account services/Search, Assistant&Voice/Voice/Voice Match. Them make sure Access With Voice Match is ticked off.
Or try opening settings, searching at the top for "Voice" and open "Voice Match", and tick off "Access with Voice Match".
ikijibiki said:
This worked for me:
Go to Settings/Apps and Notifications and then tap on where it says See All xx Apps. Scroll down until you see the Google app and tap on that. On the next screen you see, tap on Permissions and then tap on Microphone. A small window will pop up, and you must change the setting from Allow to Deny.
After changing this setting, Google Assistant won't work (no Hey Google), but the fix is persistent after reboots. This makes me think the real problem may be with the Google app. We'll see.
Click to expand...
Click to collapse
Confirm this recipe works for my TA-1085. Thanks much.
I solved my random voice problems (others can't hear me on Duo video call, duplex voice on the other side etc.) with the voice match assistant workaround until hopefully gets fixed in a next update. Don't know for sure if the thing is only on Nokia's side or Google app's as well on Android 10, since disabling Hey Google solves all issues
Will have to try/catch on future google app updates as well to find out
Sly_North said:
I had the same symptom on normal phone call (other side could not hear me). In my case, it was the Google Assistant not releasing the microphone, and here what worked: open the system settings, go to Google (service&preferences)/Account services/Search, Assistant&Voice/Voice/Voice Match. Them make sure Access With Voice Match is ticked off.
Or try opening settings, searching at the top for "Voice" and open "Voice Match", and tick off "Access with Voice Match".
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Click to collapse
Under "Voice Match" I don't see any "Access With Voice Match" setting. What I do see is "Hey Google," which says "Access your Assistant any time you say "Hey Google" when your screen is on." Perhaps this is what your mean?
I tried this solution and it works, too. I think it also has the advantage of not completely shutting down Assistant's access to the microphone. Just waking up Assistant by voice. Much less of a price. Thanks!
Has anyone heard anything about a real fix for this issue? I've gotten two Android updates since the upgrade to Android 10, but this issue has not been fixed yet.
After extensive talks and inside info on Nokia's community forums, seems like a Maintenance update (MR) is on the way for May, which they say fixes -among others- both voice bugs. That is, the echo on calls plus sound distortion in some games (e..g Monument Valley 2 for me)
Cross your fingers everyone for a quick release and confirmation of the fixes!
Today was the day at last....! MR update showed up rolling out globally and echo during calls plus crackling sounds in games are finally gone
Better late than never NOKIA
dbal said:
Today was the day at last....! MR update showed up rolling out globally and echo during calls plus crackling sounds in games are finally gone
Better late than never NOKIA
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Yes, they seem to have fixed the voice call problems with Whatapp, Wechat, Hangouts and etc since the Android 10 update.