SONY Z2 headphone jack - Xperia Z2 Q&A, Help & Troubleshooting

my sony z2 detects my apple headphones but when i start a song , you can hear anything , also tried lg and samsung headphones but nothing , it connects but there is no sound , is it a software problem , i have 5.1.1

Im sad to say but it can be that your head phone jack is dead. Have you submerged your handset under water? It can stop working while its wet, all water must exit the jack before it will start working. Do you have another device to test the headphones if they are 100% operational?
You can also try another music app to see if it will play sound. Also try clearing the data and cache from the default music app. Have you installed any sound mods? Something like viper for android for e.g.? This may also disable or make problems with sound.
Finally, if nothig goes, try to factory reset the phone to eliminate the posibility of a software glitch.

my headphones are working , also i tried another apps but nothing , also i didnt put it in water , any chance that only the original headphones would work , i didnt get them with the phone and never tried them , it detects the headphones but there is no sound

habeebsamawi said:
my headphones are working , also i tried another apps but nothing , also i didnt put it in water , any chance that only the original headphones would work , i didnt get them with the phone and never tried them , it detects the headphones but there is no sound
Click to expand...
Click to collapse
Any standard 3,5mm headphones should work fine with Z2. Theres a good chance your headphone jack is malfunctioning. It obviously has power but it does not output any sound. There is not much you can do if you did all mentioned above, thats all you can do as for the troubleshooting goes for your self. Take your device to the nearest sony service.

it will be no water resistant any more right if i change the headphone jack ?
it would be better if i get a Bluetooth headphone right ? and recommendations ?
thanks a lot guys

habeebsamawi said:
it will be no water resistant any more right if i change the headphone jack ?
it would be better if i get a Bluetooth headphone right ? and recommendations ?
thanks a lot guys
Click to expand...
Click to collapse
If you take it to an official service and repair it with genuine part then it will remain waterproof. But yes you could use BT headphines although they are more expensive than regular ones and usually run arround 60 dollars for a decent pair.

Related

[HELP!] Hero having problems with ear headphones/handsfree

I have my Hero's original handsfree and since 3 days ago only 1 earpiece is working, same thing happens with my mp3's ear headphones and other handsfree from my friend, all of them work on 1 "speaker" on my phone. I mention that all the above work flawlessly on my friend's phone. First I thought it's the rom, so I changed the rom (Android 2.1, 2.2, 2.3) but with no success. Yesterday I tried plugging in my regular headphones (those that cover the whole ears) that I use on my computer and both of the "speakers" work. What can I do ? Small headphones suddenly aren't fully working but my normal headphones work great.
Everything was working great until 3 days ago. Tried on calls, Rom's music player, video player, youtube, some online radio player, different music players, video players, no results. Please someone help me with an idea of what's going on and how to fix this.
"Hardware" problem. Try removing upper button from the volume control, usualy there is the place where wires are soldered to the circuit. - and usualy there they broke
Hint - to be shure try another working handfree before blaming phone/soft/firmware - HF must be for Hero for everything to work, and you may just put ordinary headphones to test left/right channel sounds.
I'm not blaming the soft or my handsfree or headphones or the firmware but I dunno why is it reacting this way ! But leaving the handsfree beside for a moment I dunno why the ordinary headphones work on both on L and R "speakers"... but the ones that go in the ears work only on L or R "speaker" and this ones work great on my mp3 player. They also worked on my phone until 3 days ago.
I've disassembled my phone and there's no wire on the jack slot .. it's directly connected to the main board and doesn't seem to be anything wrong with the bond. It's not possible if you think of it. Gonna call an exorcist for my phone or something gonna take it to the shop in the morning maybe they can take the evil from it thanks anyway
Edit : The guys over the phone shop fixed my problem ... there was something f**ked up in my Jack slot or something. Now I can use my handsfree again
maybe i was not correct, but in my case it was in teh "control box" of handsfree, i never opened the phone.

[Q] SK17i - Headphones' left channel stopped working

Hello there.
Today I've noticed that the left speaker of my headphones doesn't work when I plug them to my Mini Pro. I moved from CM10.2 to SJB 8.0 and found this out while testing stuff out. It's been some time since I've used my phone as a music player last time, but I never had any problems like this. Reverting to CM didn't help either.
I can't really find out whether this is a hardware or software issue. I think connector isn't dirty, wiggling the plug doesnt make any difference. Is there anything more I can try, besides flashing stock firmware? Did anybody have a similar problem?
EDIT: I've connected my PC to the phone as a BT headset, both channels work fine there.
What headphone do you own? Most new headphones with mic won't work correctly on 2011 xperia. Those new headphones use CTIA, our phone uses OMTP. Long story short, you can only use stock headset or the ones without mic. You could buy OMTP to CTIA converter though. Look up on eBay.
fundre said:
What headphone do you own? Most new headphones with mic won't work correctly on 2011 xperia. Those new headphones use CTIA, our phone uses OMTP. Long story short, you can only use stock headset or the ones without mic. You could buy OMTP to CTIA converter though. Look up on eBay.
Click to expand...
Click to collapse
I use only standard stereo headsets, namely Creative Aurvana Live and Creative EP630.
They looked compatible to me. Maybe cleaning phone jack with alcohol would help, I don't know. Sorry
fundre said:
They looked compatible to me. Maybe cleaning phone jack with alcohol would help, I don't know. Sorry
Click to expand...
Click to collapse
Thanks for your input either way. I have tried cleaning the jack with isopropyl alcohol, and also just in case left the phone without battery for some time (because why not).
The strange thing about this is I'm getting absolutely no sound whatsoever on the left channel, while the right one works like a charm. If i'd get any noise while moving the jack around, it would be pretty obvious sign of bad soldering, and therefore a HW problem.
I still struggle with this problem. I have tried downgrading software to stock GB, didn't help. I've took it to some service centre, the folks there have replaced the jack, but it didn't help either. I wonder if i should pump any more money into this.

Phone's Headphone jack is damaged

Hi, the plug of my headphones that came with the phone was bent a few weeks ago and at first there was no problem. But after a while the audio stopped working in one of the earphones so i tried with a different set of headphones, just to discover that with them the audio is completely distorted. My guess is that the bent headphones damaged the inside of my phone's jack.
Does anyone knows how to fix the phone's jack?
curkeuc said:
Hi, the plug of my headphones that came with the phone was bent a few weeks ago and at first there was no problem. But after a while the audio stopped working in one of the earphones so i tried with a different set of headphones, just to discover that with them the audio is completely distorted. My guess is that the bent headphones damaged the inside of my phone's jack.
Does anyone knows how to fix the phone's jack?
Click to expand...
Click to collapse
what is your exact problem?? the audio came distorced or the audio jack dont play any sound trought it??
if they come distorced i belive you really damage your 3,5mm headphone jack, so the fix is to replace it (hope you dont damage the DAC too because they could happen).
- if one pair of headphones dont look good then you need to know to avoid use it, you now know that! i dont really know what the problem could be but, in worst case you damage the phone itself!
sun_is_shinning said:
what is your exact problem?? the audio came distorced or the audio jack dont play any sound trought it??
if they come distorced i belive you really damage your 3,5mm headphone jack, so the fix is to replace it (hope you dont damage the DAC too because they could happen).
- if one pair of headphones dont look good then you need to know to avoid use it, you now know that! i dont really know what the problem could be but, in worst case you damage the phone itself!
Click to expand...
Click to collapse
The problem is distorced audio (with good headphones)
And what do you mean by damaging the DAC?
curkeuc said:
The problem is distorced audio (with good headphones)
And what do you mean by damaging the DAC?
Click to expand...
Click to collapse
V10 have a dedicated audio chip, if you get the sound distorced with the Hi-Fi option turned on maybe the DAC is damaged, if dont try to insert the headphones and turn on the hi-fi option in your quick toogles.

LG V10 Hi-Fi DAC Runing for no reason .

Hey folks i wanna throw her some question and also share some knowledge ....
I have LG V10 32GB
Barely one years old .
Someday during work i looked at my phone and saw that the Hi-Fi Dac app is runing for no reason and nothing is plugged to my phone .
The results - I couldn't make phone calls and the phone didn't had sound because he thinks earphones are plugged ....
Anyway .... I try to restart the phone , Took off the battery , Try to recharge it and also tried to plug aux cable and headphones to see if it will get off and eventually nothing happened .
I know it will sound weird but i took air compressor and tried to clean the inside of the PL plug .... and walla it helped ! The app got off and the sound and calls back to normall .
So my question is : Why it happen ? and if there is a different way to solve it ?
It could be a software problem ? Or hardware problem ? .
It can be related to the fact iam working with Metal\Mechanic\Welding
and some small peice of metal got inside the pl plug and caused some metallic reaction ?
And the last one there is somebody here that its also happened to him ?
arelb said:
Hey folks i wanna throw her some question and also share some knowledge ....
I have LG V10 32GB
Barely one years old .
Someday during work i looked at my phone and saw that the Hi-Fi Dac app is runing for no reason and nothing is plugged to my phone .
The results - I couldn't make phone calls and the phone didn't had sound because he thinks earphones are plugged ....
Anyway .... I try to restart the phone , Took off the battery , Try to recharge it and also tried to plug aux cable and headphones to see if it will get off and eventually nothing happened .
I know it will sound weird but i took air compressor and tried to clean the inside of the PL plug .... and walla it helped ! The app got off and the sound and calls back to normall .
So my question is : Why it happen ? and if there is a different way to solve it ?
It could be a software problem ? Or hardware problem ? .
It can be related to the fact iam working with Metal\Mechanic\Welding
and some small peice of metal got inside the pl plug and caused some metallic reaction ?
And the last one there is somebody here that its also happened to him ?
Click to expand...
Click to collapse
its a hardware "problem", you just need to be more careful with the jack and micro USB port, keep it away from dust/metal/whatever because its the worst things you can damage outide your phone! You can buy a replace for the headphone jack because its modular an can be replaced...and after that your problem will be solved.
if you want protection for your ports buy a Nillkin Nature for it like i use and have the ports protected...i do it from the day 1 on mine.

Question My S22 plus ( and all S22 series ) has Distortion and Crackling Speaker

At the beginning i noticed distortion sound coming with Alram sound and i thought it is the ringtone and changed it , used my mobile phone normally and sound is perfect playing music.
I searched the issue because i had doubts and unfortunately all the series has the same issue :
- When there is cold weather ( you can put the mobile at freezer for 5 minutes if you live in summer season now) the sound get distortion
- If you take your mobile to a flight , the same problem appears and sometimes the sound is not coming at all from the speakers
To solve the problem immediately , eject your sim tray out and surprise ! the mobile sound back to normal ! you can make the test over and over and the same result i tried may things , wiping cach ,restarting nothing solve the problem except ejecting the sim tray !
You can google it for S22 distortion and crackling and you will find many people on Samsung community had the same issue and even replaced it with new ones and got the same issue ! Also you will find a youtube video showing the problem .
I don`t know is it a software problem ! but i don't think so .
Please share with me your experience and your thoughts and if anyone can get an official statement from Samsung let us know .
Msrag said:
At the beginning i noticed distortion sound coming with Alram sound and i thought it is the ringtone and changed it , used my mobile phone normally and sound is perfect playing music.
I searched the issue because i had doubts and unfortunately all the series has the same issue :
- When there is cold weather ( you can put the mobile at freezer for 5 minutes if you live in summer season now) the sound get distortion
- If you take your mobile to a flight , the same problem appears and sometimes the sound is not coming at all from the speakers
To solve the problem immediately , eject your sim tray out and surprise ! the mobile sound back to normal ! you can make the test over and over and the same result i tried may things , wiping cach ,restarting nothing solve the problem except ejecting the sim tray !
You can google it for S22 distortion and crackling and you will find many people on Samsung community had the same issue and even replaced it with new ones and got the same issue ! Also you will find a youtube video showing the problem .
I don`t know is it a software problem ! but i don't think so .
Please share with me your experience and your thoughts and if anyone can get an official statement from Samsung let us know .
Click to expand...
Click to collapse
Have you tried over earphones when distortion happened? Try if distortion goes over headphones as well, over bluetooth or especialy wired earhones.... I have S22+ and i get distorted sound randomly not in cold but maybe when its little more woarm. It hapens ONLY over wired usb-c earphones - and not over speaker or bluetooth. try it and post your resoults please!!!???
Dreadish said:
Have you tried over earphones when distortion happened? Try if distortion goes over headphones as well, over bluetooth or especialy wired earhones.... I have S22+ and i get distorted sound randomly not in cold but maybe when its little more woarm. It hapens ONLY over wired usb-c earphones - and not over speaker or bluetooth. try it and post your resoults please!!!???
Click to expand...
Click to collapse
Hello ,
I have tried Bluetooth earbuds , no distortion/crackling but at the same time when i play it on device speakers it makes distortion/crackling .
i did not try wires headphones ,but i guess no use since the Bluetooth are ok ,which means the problem in the debice itself .
you can try the freezer , put the phone in plastic bag and put in freezer for 5 minutes and try .
Also because i travel alot , the presssure from the airplane make the same problem and sim tray ejecting fix it !
I am so disappointed dude
Check
Galaxy S22 Speaker Distortion and Crackling
If you are having speaker crackling coming from both speakers and you're within your return window, RETURN YOUR PHONE and buy a new one. Hopefully you get one from a new batch that was built right. Info only: I pre-ordered early and got my s22 around Feb 23rd. In colder weather, playing any...
us.community.samsung.com
Speaker Gate: Audio output distorted on the Samsung Galaxy S22
[German]Some of the proud owners of a Samsung Galaxy S22 smartphone are facing a problem. The speakers of Samsung's flagship keep emitting unintelligible sounds, and people have to switch to a headset or earphones to understand audio output. The problem sometimes occurs after flights. The problem is
borncity.com
Msrag said:
Hello ,
I have tried Bluetooth earbuds , no distortion/crackling but at the same time when i play it on device speakers it makes distortion/crackling .
i did not try wires headphones ,but i guess no use since the Bluetooth are ok ,which means the problem in the debice itself .
you can try the freezer , put the phone in plastic bag and put in freezer for 5 minutes and try .
Also because i travel alot , the presssure from the airplane make the same problem and sim tray ejecting fix it !
I am so disappointed dude
Click to expand...
Click to collapse
I dont think u understood what i meant. I said u need too try if distortion continues also over WIRED earbuds over USB-C, (bluetooth uses didferent transistors" inside the phone to send audio out over radio frequency) beacose its possible that this can be fixed via software, in case the distortion continues over earbuds. Its not only pressure that its the cause, it can also be temperature control over S22 amplifier or the other transitors that are responsible of sending audio output out of the phone (speakers, bluetooth or wired ) - u need too test it all at the time when distortion started to happening. And also try turn on or OFF the UHQ upscaller in sound settings, too see if distortion over speakers stops then. Its all about diagnostics. Myself when i switch UHQ upscaller , it stops over earbuds for example. (i got S22+). I saw all videos of that issues and i have read all Samsung forums and others, and the issue varies - and mostly its considering Ultra version, not other two devices of S22 series. Other two can have other codec problems or something. Maybe its even all connected too the firmware issue when it comes too audio outputs and stuff, since the S22 series at the same time has also audio/video syncin issues and whatnot.
Dreadish said:
I dont think u understood what i meant. I said u need too try if distortion continues also over WIRED earbuds over USB-C, (bluetooth uses didferent transistors" inside the phone to send audio out over radio frequency) beacose its possible that this can be fixed via software, in case the distortion continues over earbuds. Its not only pressure that its the cause, it can also be temperature control over S22 amplifier or the other transitors that are responsible of sending audio output out of the phone (speakers, bluetooth or wired ) - u need too test it all at the time when distortion started to happening. And also try turn on or OFF the UHQ upscaller in sound settings, too see if distortion over speakers stops then. Its all about diagnostics. Myself when i switch UHQ upscaller , it stops over earbuds for example. (i got S22+). I saw all videos of that issues and i have read all Samsung forums and others, and the issue varies - and mostly its considering Ultra version, not other two devices of S22 series. Other two can have other codec problems or something. Maybe its even all connected too the firmware issue when it comes too audio outputs and stuff, since the S22 series at the same time has also audio/video syncin issues and whatnot.
Click to expand...
Click to collapse
Let's hope that is a software issue
I will find a usb c /aux connector and try the wired headphones and let you know the results for sure .
Just let me know how to turn off/on UHQ upscaler ?
One more thing i forgot to say , i tested during the flight also to leave the sim tray slightly opened for around 1 hour ( the same time left closed to test the problem ) and the problem did not happen !
so it suowed when tray is closed and didn't show when tray is not closed .
Under Settings go to menu sound quality and effects, and in that menu you will find that option. Im adding picture. HQU option is available only when u have connected WIRED USB -C earbuds. HQ audio works only over wired audio transmition.
Remember, when distortion starts, try listening over all 3 ways (speak, bluetooth earphones and more importantly WIRED earphones over USB-C). Then let us know, if distortion goes over earbuds as well. After that try that UHQ upscaller, but usilly helpes, issues still returns after a min or two in my case. Im thinking its software firmware issue....and If issues persists over wired USB-C , then try boot in safe mode, and test all 3 ways again - and if then it will be gone, then its almost certain, that its software issue. (U can also try at once when u take phone out of the freezer, and started crackling, boot into safe mode and check if the issue persists in safe mode.
Dreadish said:
Under Settings go to menu sound quality and effects, and in that menu you will find that option. Im adding picture. HQU option is available only when u have connected WIRED USB -C earbuds. HQ audio works only over wired audio transmition.
Remember, when distortion starts, try listening over all 3 ways (speak, bluetooth earphones and more importantly WIRED earphones over USB-C). Then let us know, if distortion goes over earbuds as well. After that try that UHQ upscaller, but usilly helpes, issues still returns after a min or two in my case. Im thinking its software firmware issue....and If issues persists over wired USB-C , then try boot in safe mode, and test all 3 ways again - and if then it will be gone, then its almost certain, that its software issue. (U can also try at once when u take phone out of the freezer, and started crackling, boot into safe mode and check if the issue persists in safe mode.
Click to expand...
Click to collapse
I will try to check the wired if any luck to find the convertor but i am telling you bro it is hardware malfunction !
Anyway check my contribution below ,i made a breakthrough and please try to direct people on the community to my contribution as for some reason i can not reply in theirs
Samsung account
us.community.samsung.com
Msrag said:
At the beginning i noticed distortion sound coming with Alram sound and i thought it is the ringtone and changed it , used my mobile phone normally and sound is perfect playing music.
I searched the issue because i had doubts and unfortunately all the series has the same issue :
- When there is cold weather ( you can put the mobile at freezer for 5 minutes if you live in summer season now) the sound get distortion
- If you take your mobile to a flight , the same problem appears and sometimes the sound is not coming at all from the speakers
To solve the problem immediately , eject your sim tray out and surprise ! the mobile sound back to normal ! you can make the test over and over and the same result i tried may things , wiping cach ,restarting nothing solve the problem except ejecting the sim tray !
You can google it for S22 distortion and crackling and you will find many people on Samsung community had the same issue and even replaced it with new ones and got the same issue ! Also you will find a youtube video showing the problem .
I don`t know is it a software problem ! but i don't think so .
Please share with me your experience and your thoughts and if anyone can get an official statement from Samsung let us know .
Click to expand...
Click to collapse
UPDATE **** 12 Apr 2022
Hello S22 series owners ,
Cutting to the point , we all suffered speaker distortion problem due to getting the device in cold weather or on a flight ! and we all know about fixing it by ejecting the sim tray to equalize that pressure !
Well I have Galaxy watch 4 and it has an option after getting into water , to select from drop menu called ejecting water , and it make short tones !
And i thought it should be the same with the smartphone , there has to be a way to eject that pressure/mositure , i searched and found an application explained by someone on youtube channel ( Tech 786 ) called Sonic wave - sonic pitch tone sound generator ; you can find it as Apk just google it .
Anywya he was showing this app as a solution for ejecting water from a sumberged phone to clear the speakers from the water by playing 165HZ tone for a minute or so .
I installed the app , took my s22+ to the freezer for 5 minutes till showed the malfunction of the speaker then started the application and played the 165HZ tone and less than one minute the sound back to normal !(as if you have ejected the sim tray out ).
This is a hope that the problem could be solved by a software tweak , that when the phone senses a temperatures drop or too much pressure ,activates something like that or at least Samsung make an option like in Galaxy watch 4 !
Finally , i will have the device on a flight in 2 days ,i will test onboard during the flight , and check this app , will it help also without the sim tray trick or no and i will come back to you all.
Samsung please fix this !
Msrag said:
UPDATE **** 12 Apr 2022
Hello S22 series owners ,
Cutting to the point , we all suffered speaker distortion problem due to getting the device in cold weather or on a flight ! and we all know about fixing it by ejecting the sim tray to equalize that pressure !
Well I have Galaxy watch 4 and it has an option after getting into water , to select from drop menu called ejecting water , and it make short tones !
And i thought it should be the same with the smartphone , there has to be a way to eject that pressure/mositure , i searched and found an application explained by someone on youtube channel ( Tech 786 ) called Sonic wave - sonic pitch tone sound generator ; you can find it as Apk just google it .
Anywya he was showing this app as a solution for ejecting water from a sumberged phone to clear the speakers from the water by playing 165HZ tone for a minute or so .
I installed the app , took my s22+ to the freezer for 5 minutes till showed the malfunction of the speaker then started the application and played the 165HZ tone and less than one minute the sound back to normal !(as if you have ejected the sim tray out ).
This is a hope that the problem could be solved by a software tweak , that when the phone senses a temperatures drop or too much pressure ,activates something like that or at least Samsung make an option like in Galaxy watch 4 !
Finally , i will have the device on a flight in 2 days ,i will test onboard during the flight , and check this app , will it help also without the sim tray trick or no and i will come back to you all.
Samsung please fix this !
Click to expand...
Click to collapse
Dont forget when u gonna test your theory, test also using wired usb earphones, if problem presist there too
I'd just like to say I don't have any distortion with my S22+. That's with USB wired headphones, being on a flight, playing music and notifications through the speaker... So, it's definitely not with everyone. Like someone else posted, if you're in your return window, return it!
holz75 said:
I'd just like to say I don't have any distortion with my S22+. That's with USB wired headphones, being on a flight, playing music and notifications through the speaker... So, it's definitely not with everyone. Like someone else posted, if you're in your return window, return it!
Click to expand...
Click to collapse
this issue happends very rarely, usilly its all fine with earphones, but randomly rarely distortion starts...
I just noticed the same thing on my flight, when I landed the sound was distorted, took it two hours to stabilize.
I currently have a physical SIM but want to swap to ESIM in order to use dual sim overseas.
Anyone has a solution if using ESIM instead of SIM?
I tried the trick with the 165Hz sound wave, it didn't work after the latest sw update, I had to pull the sim card out.

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