If you have gone through the other posts about sim unlock the T-Mobile LG V10, you must have come across users complaining that the Device Unlock app as well as the third party unlockers are not able to sim unlock some LG V10 phones, predominantly the ones that are purchased from the LG Partner Purchase Programs. Just want to check if there is any ROM that can help overcome this or can give the device unlock code popup when tried through the dialer? It's such a disappointment that I couldn't use this beautiful device on my network and struggling to find out a way for this unlocking.
For users who are having the same issue, do you think we need to go through an FCC Complaint for this?
I guess calling T-Mobile is of no help, no way they can add the IMEIs of such devices to the database?
I've been meaning to suggest this for a while. It's a huge longshot, because it seems to be limited to Samsung devices, but this fellow is able to unlock lots of their models by himself. I thought possibly someone could contact him and see if he might know anything about LG devices, or be up to the challenge of maybe tinkering with it. Wish I could be more helpful..
http://forum.xda-developers.com/showthread.php?t=3196964
@YrrchSebor I checked with the developer on this.unfortunately he cannot unlock lg v10 ?
This has been mostly successful for people: https://www.unlockbase.com/phone-unlocking-service/tmobile-device-unlock-app-official-unlock/
Thanks for the reply @siraltus. I did try their service, but they refunded me back!!
nikhilatbits said:
Thanks for the reply @siraltus. I did try their service, but they refunded me back!!
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Click to collapse
That sucks... oh well, we tried!
Hmm, I started a PayPal dispute with the seller and he declined mentioning PayPal will not consider buyer's remorse. Also since it was never used on a T-Mobile account, it isn't register in their databases. I am planning of taking a 100$ prepaid account, use it for 3 days, apply for unlock and then escalate the claim to PayPal as hardware issue. Will that work? Did anyone try this way with PayPal?
Did you try activating the phone by buying prepaid card? How did it go? I am facing same issue and looking for solution as well.
Guys I found a solution for this finally and it's legit.
http://forum.xda-developers.com/tmobile-lg-v10/general/unlocking-sim-tmobile-t3241032
If a mod edits my post there with the tmo contact info just either pm me or find me on hangouts or Google plus and I will help you!
markbencze said:
Guys I found a solution for this finally and it's legit.
http://forum.xda-developers.com/tmobile-lg-v10/general/unlocking-sim-tmobile-t3241032
If a mod edits my post there with the tmo contact info just either pm me or find me on hangouts or Google plus and I will help you!
Click to expand...
Click to collapse
Tried calling the number but the call is going to voicemail. I should give it a try in a weekday I guess. Thanks for sharing though! I Ray of hope finally!
cyberfrost said:
Tried calling the number but the call is going to voicemail. I should give it a try in a weekday I guess. Thanks for sharing though! I Ray of hope finally!
Click to expand...
Click to collapse
Call and email her. She is the one to make it happen. Just don't waste her time of you don't qualify for an unlock.
Got my cellphone unlocked finally. I filed a complaint on FCC complaints portal. I got a call from t mobile within a week. The caller took my IMEI and asked me to wait till further communication. Today I got a call from t mobile telling me that they were able to whitelist my IMEI. I tried the unlock app and my phone was unlocked.
cyberfrost said:
Got my cellphone unlocked finally. I filed a complaint on FCC complaints portal. I got a call from t mobile within a week. The caller took my IMEI and asked me to wait till further communication. Today I got a call from t mobile telling me that they were able to whitelist my IMEI. I tried the unlock app and my phone was unlocked.
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Click to collapse
Yep seems this is the way to do it.
Related
Been following this story for a while about how it seems like no online unlock service has been able to unlock the att lumia 920. I have also seen that multiple people it seems were given codes from at&t that would not work. Well last week I submitted an unlock request for my lumia 920 through at&t over the phone and today I received an email that had the 20 digit code. So I put an old T-Mobile sim in the phone, turned it on, entered the code, and it said pin accepted! This confirms that at&t is at least able to issue correct unlock codes but it doesn't explain why some work and some don't. (As far as I can find I'm the first one to actually get a working code)
For everyone who is still waiting for an unlock it is worth a shot to give them a call. If they say they won't unlock it due to the exclusivity deal, ask for a supervisor who can put the unlock request through.
patrick92260 said:
Been following this story for a while about how it seems like no online unlock service has been able to unlock the att lumia 920. I have also seen that multiple people it seems were given codes from at&t that would not work. Well last week I submitted an unlock request for my lumia 920 through at&t over the phone and today I received an email that had the 20 digit code. So I put an old T-Mobile sim in the phone, turned it on, entered the code, and it said pin accepted! This confirms that at&t is at least able to issue correct unlock codes but it doesn't explain why some work and some don't. (As far as I can find I'm the first one to actually get a working code)
For everyone who is still waiting for an unlock it is worth a shot to give them a call. If they say they won't unlock it due to the exclusivity deal, ask for a supervisor who can put the unlock request through.
Click to expand...
Click to collapse
Do you have to be an AT&T customer for that? I tried calling them and even speaking with the supervisor, with no luck, supervisor was even more insisting about the exclusive deal and no unlock till May.
patrick92260 said:
Been following this story for a while about how it seems like no online unlock service has been able to unlock the att lumia 920. I have also seen that multiple people it seems were given codes from at&t that would not work. Well last week I submitted an unlock request for my lumia 920 through at&t over the phone and today I received an email that had the 20 digit code. So I put an old T-Mobile sim in the phone, turned it on, entered the code, and it said pin accepted! This confirms that at&t is at least able to issue correct unlock codes but it doesn't explain why some work and some don't. (As far as I can find I'm the first one to actually get a working code)
For everyone who is still waiting for an unlock it is worth a shot to give them a call. If they say they won't unlock it due to the exclusivity deal, ask for a supervisor who can put the unlock request through.
Click to expand...
Click to collapse
Great news!
How do I find my SIM PIN code?
netgh0st said:
Do you have to be an AT&T customer for that? I tried calling them and even speaking with the supervisor, with no luck, supervisor was even more insisting about the exclusive deal and no unlock till May.
Click to expand...
Click to collapse
I'd assume you won't have much luck if you aren't a current att customer. The supervisor who put in the unlock request told me that they can submit an unlock request for any phone except the iPhone which has to be out of contract to be unlocked. My lumia is under contract but I've also been with att for at least 7 years.
1 hour of battling. 1 agent escalated to sup, no result. Another agent and another escalation, no results for me.
g00p said:
1 hour of battling. 1 agent escalated to sup, no result. Another agent and another escalation, no results for me.
Click to expand...
Click to collapse
Same fore me - no real battling though and "only" 30 mins on the phone for nothing. Agent also spoke with supervisor. June was what they told me (so much for "it's the same for all Lumia 920s, not just your device..."). And, of course, they even don't have the codes yet.
Idk why they won't budge for you guys, the only thing I can say is keep trying until you get an agent who will submit the unlock request for it.
patrick92260 said:
Idk why they won't budge for you guys, the only thing I can say is keep trying until you get an agent who will submit the unlock request for it.
Click to expand...
Click to collapse
Will do. I tried to gently push him to still submit a request, even though it fails, so that I had something in return (if it is just the negative reply from the unlock team) to follow up with. However, he would not submit the request because it would be the same result as he is telling me - no code available for my IMEI yet.
I'm currently very busy at work so I can't spend 30-60mins each day chatting with AT&T. Will try in a week or two.
BTW, I guess you being a long-time AT&T customer could have also been influential. I am a 2-day customer because I cancelled service again due to bad voice quality at my work location. However, paying the ETF, I fulfilled my contractual obligations so I'm only asking AT&T to fulfill theirs (3.1 of the Wireless Customer Agreement)...
dullerm said:
Will do. I tried to gently push him to still submit a request, even though it fails, so that I had something in return (if it is just the negative reply from the unlock team) to follow up with. However, he would not submit the request because it would be the same result as he is telling me - no code available for my IMEI yet.
I'm currently very busy at work so I can't spend 30-60mins each day chatting with AT&T. Will try in a week or two.
BTW, I guess you being a long-time AT&T customer could have also been influential. I am a 2-day customer because I cancelled service again due to bad voice quality at my work location. However, paying the ETF, I fulfilled my contractual obligations so I'm only asking AT&T to fulfill theirs (3.1 of the Wireless Customer Agreement)...
Click to expand...
Click to collapse
Yeah my lumia is under contract but yes I have also been a customer for at least 7 years. The problem is there is no standardization with these unlock requests so it seems like it's just the luck of the draw of who you talk to... I'd be really surprised if you got a denial email, it seems like the difficult part is just getting the agent to submit the unlock request...
patrick92260 said:
Yeah my lumia is under contract but yes I have also been a customer for at least 7 years. The problem is there is no standardization with these unlock requests so it seems like it's just the luck of the draw of who you talk to... I'd be really surprised if you got a denial email, it seems like the difficult part is just getting the agent to submit the unlock request...
Click to expand...
Click to collapse
I in same boat as Dullerm, just tried 3 times with no movement to escilate to receive unlock code. Urrrgggg. Wish I didn't rush into this phone, and bought it in Canada. They are telling me in May the code will be released.
hello all,
any news about the unlock?
yair26 said:
hello all,
any news about the unlock?
Click to expand...
Click to collapse
sure, I'll play...
It's the standard exclusive device wait for 6 months after release rule on AT&T for contract phones. Dunno about other carriers.
So whenever you bought it, plus 6 months, you can sim unlock it.
schettj said:
sure, I'll play...
It's the standard exclusive device wait for 6 months after release rule on AT&T for contract phones. Dunno about other carriers.
So whenever you bought it, plus 6 months, you can sim unlock it.
Click to expand...
Click to collapse
thanks for that..i know that i need to wait 6 months for at&t unlock but there other way that some1 try with success?
yair26 said:
thanks for that..i know that i need to wait 6 months for at&t unlock but there other way that some1 try with success?
Click to expand...
Click to collapse
Apparently there is no way at all to unlock currently except thru ATT. I guess that is harder than I expected b/c it seems no one in this thread has been able to get an unlock code. It just depends on the CSR you get on the phone, I got them to unlock it on my first call to them so I guess I just got very lucky.
guys, I'm from Ukraine
please tell me. Can I write to at & t email?
What information do I need to write that would have been any result ..?
and in advance sorry for my spelling mistakes))
I called them back in Dec 2012 and got the unlock code from at&t; however the code only 11 digit and will not work.
Does anyone know or could confirm how digit the code should be?
Also, does it have to be a T-Mobile chip or any GSM chip will work?
Sent from my SCH-I510 using xda app-developers app
zimone91 said:
guys, I'm from Ukraine
please tell me. Can I write to at & t email?
What information do I need to write that would have been any result ..?
and in advance sorry for my spelling mistakes))
Click to expand...
Click to collapse
Unfortunately, there seem to be very few people who managed to get an unlock code from AT&T, and most of them were long-term AT&T customers. If you are not a customer, neither phone nor e-mail support is likely to get you anything meaningful. We'll just have to wait and hope that codes will leak out to 3rd parties earlier than next May.
netgh0st said:
Unfortunately, there seem to be very few people who managed to get an unlock code from AT&T, and most of them were long-term AT&T customers. If you are not a customer, neither phone nor e-mail support is likely to get you anything meaningful. We'll just have to wait and hope that codes will leak out to 3rd parties earlier than next May.
Click to expand...
Click to collapse
we just have a little different situation.
I read a lot of reviews of people saying who unblocked the technique in support just that they bought on ebay, and the seller told them that it is unlocked.
simply put, they pressed on pity!
and it worked! but now I do not know if it will work so ...
databaseguy said:
I called them back in Dec 2012 and got the unlock code from at&t; however the code only 11 digit and will not work.
Does anyone know or could confirm how digit the code should be?
Also, does it have to be a T-Mobile chip or any GSM chip will work?
Sent from my SCH-I510 using xda app-developers app
Click to expand...
Click to collapse
should be 20 digit code and any none att sim should work
entering the unlock code
for those who tried the 20 digit code for the lumia 920. try this. i had that problem with my lumia 900 from at&t i got the code and entered it and it would not accept the code. i had to use all ten tries and then it asked me to enter MY PUK code. i then entered the exact same unlock code as the PUK code and it unlocked the nokia lumia 900. my theory was that i never activated the phone with an at&t sim card i just bough it and popped in my foreign sim. i tried it with multiple unactivated nokia lumia 900s from at&t and it work. so if you bought a lumia 920 but didn't activate it with an at&t sim card this may be the reason the unlock code didn't work, you can either activate the phone with an at&t sim or try this process that i've used.
hi
I wasn't aware of all the recent US laws re: unlocking and exporting, so have been stuck with a brand new AT+T Lumia 920 from ebay that I can't seem to get unlocked, from any number of 3rd party unlockers.
I've also been through the AT+T International Helpdesk a few times now, and despite being exceedingly helpful, the reps there are now unable to unlock the device or even raise an unlock support request unless they have an existing or previous AT+T number to go on. As I live in the Caribbean, I don't have any numbers I can use, and have never been a customer.
So, if you're an AT+T current customer, have been on contract over 6 months, and don't mind using one of your 5 per year unlocks, I will pay you $25 via paypal (average cost of a 3rd party unlock) if you can get my phone unlocked for me
offer is only to established forum members (6 months and 10 posts +).
Please message me, and I'll supply IMEI details needed and what you need to do with AT+T to unlock it.
Many thanks for any help!
Dom
boma23 said:
hi
I wasn't aware of all the recent US laws re: unlocking and exporting, so have been stuck with a brand new AT+T Lumia 920 from ebay that I can't seem to get unlocked, from any number of 3rd party unlockers.
I've also been through the AT+T International Helpdesk a few times now, and despite being exceedingly helpful, the reps there are now unable to unlock the device or even raise an unlock support request unless they have an existing or previous AT+T number to go on. As I live in the Caribbean, I don't have any numbers I can use, and have never been a customer.
So, if you're an AT+T current customer, have been on contract over 6 months, and don't mind using one of your 5 per year unlocks, I will pay you $25 via paypal (average cost of a 3rd party unlock) if you can get my phone unlocked for me
offer is only to established forum members (6 months and 10 posts +).
Please message me, and I'll supply IMEI details needed and what you need to do with AT+T to unlock it.
Many thanks for any help!
Dom
Click to expand...
Click to collapse
I am in the same boat my friend i am also try to do the same, but still have not found any one generous enough to help me out.
hi all,
just to confirm that this will not effect your AT+T account in any way.
i have a documented call log from AT+T reps saying that they simply need a AT+T number to assign the unlock request to!
If you like, simply supply me your cell number, and i will speak to the reps - as far as they are concerned, you bought and sold the Lumia on via ebay without ever using the phone on AT+T (basically the truth anyway), but I can then base the unlock request on this valid situation and existing customer cell number.
thanks
Dom
boma23 said:
hi all,
just to confirm that this will not effect your AT+T account in any way.
i have a documented call log from AT+T reps saying that they simply need a AT+T number to assign the unlock request to!
If you like, simply supply me your cell number, and i will speak to the reps - as far as they are concerned, you bought and sold the Lumia on via ebay without ever using the phone on AT+T (basically the truth anyway), but I can then base the unlock request on this valid situation and existing customer cell number.
thanks
Dom
Click to expand...
Click to collapse
Hi Dom,
Why don't you ask the seller to help you with your Unlock request.
I got my Unlock code this way and my ebay seller was very helpful.
Hope this helps.
deathbearer said:
Hi Dom,
Why don't you ask the seller to help you with your Unlock request.
I got my Unlock code this way and my ebay seller was very helpful.
Hope this helps.
Click to expand...
Click to collapse
Hi,
thanks for the suggestion but i already tried this - unfortunately he wasn't an AT+T customer himself - he had bought the phone to use on one of their plans, then decided to switch to an iPhone with T-mobile at last minut so just flipped the phone without activating on AT+T, and he didn't have details for the guy he bought it from on craigslist.
Hopefully should be sorted now anyway - I found 2 friends over the weekend that still have active AT+T numbers, so going to give it a go with them this morning!
...
boma23 said:
Hi,
thanks for the suggestion but i already tried this - unfortunately he wasn't an AT+T customer himself - he had bought the phone to use on one of their plans, then decided to switch to an iPhone with T-mobile at last minut so just flipped the phone without activating on AT+T, and he didn't have details for the guy he bought it from on craigslist.
Hopefully should be sorted now anyway - I found 2 friends over the weekend that still have active AT+T numbers, so going to give it a go with them this morning!
Click to expand...
Click to collapse
I will try and get it unlocked this weekend when I have some free time if you haven't, (try I have 3 kids and work nights and kids sports). If I am able I will pm you so you can pm me your imei and we will try it out.
buffalosolja42 said:
I will try and get it unlocked this weekend when I have some free time if you haven't, (try I have 3 kids and work nights and kids sports). If I am able I will pm you so you can pm me your imei and we will try it out.
Click to expand...
Click to collapse
really appreciate the offer - will let you know how my unlock attempt goes!
boma23 said:
really appreciate the offer - will let you know how my unlock attempt goes!
Click to expand...
Click to collapse
Let me know if he doesn't get a chance and I can try it out. Contact me on Google Hangouts if possible.
I'll do it
Sent from my LG-D800 using xda app-developers app
Hi guys, I just attended the Samsung Developer Conference at San Francisco and gave us a Gears S as a gift. The device seems to be sim locked for ATT. I contacted Samsung and ATT and they know nothing about that and could offer me any solution. Hoping there's some other attendees hanging at xda, Does anybody was able to solve this problem?
Thanks
lglossman said:
Hi guys, I just attended the Samsung Developer Conference at San Francisco and gave us a Gears S as a gift. The device seems to be sim locked for ATT. I contacted Samsung and ATT and they know nothing about that and could offer me any solution. Hoping there's some other attendees hanging at xda, Does anybody was able to solve this problem?
Thanks
Click to expand...
Click to collapse
I did not attend that confrence lucky you. Yes it is sim locked you can unlock it if you choose to under certain conditions. Did they mention any new gear apps to come?
What are those conditions? They didn't announced any official app but there was an app contest with some interesting apps though.
lglossman said:
What are those conditions? They didn't announced any official app but there was an app contest with some interesting apps though.
Click to expand...
Click to collapse
If you are a AT&T customer/former customer(i e have.had a number) your good you can request unlock code. If your new you have to be with them for x amount of days (40 or so). Or find someone willing to add it to their account so you can unlock assuming you've paid outright. If you were never a customer YMMV but most likely no unless they feel like it then it will be emailed to you
Uniquebarbee said:
If you are a AT&T customer/former customer(i e have.had a number) your good you can request unlock code. If your new you have to be with them for x amount of days (40 or so). Or find someone willing to add it to their account so you can unlock assuming you've paid outright. If you were never a customer YMMV but most likely no unless they feel like it then it will be emailed to you
Click to expand...
Click to collapse
I'm from Argentina so I guess the only option would be to find someone from US who is a ATT customer willing to do the work for me. If any reads these and want to give me a hand with these please contact me via PM.
Typically, the conference organizer will give you instructions about how to obtain a unlock code from them directly. Calling AT&T directly won't help.
foxbat121 said:
Typically, the conference organizer will give you instructions about how to obtain a unlock code from them directly. Calling AT&T directly won't help.
Click to expand...
Click to collapse
Sadly I wasn't contacted by Samsung. I even tried calling Samsung customer support and they have no idea. I still have hope that some other attendee who was able to unlock the device is reading this...
Sent from my iPhone using Tapatalk
lglossman said:
Sadly I wasn't contacted by Samsung. I even tried calling Samsung customer support and they have no idea. I still have hope that some other attendee who was able to unlock the device is reading this...
Click to expand...
Click to collapse
That's where mine came from - I was there. Wow, the demo gods did not smile on Samsung
Anyway, no - no info was given, and I honestly doubt any thought was given to how to unlock these "dev" phones for non-AT&T customers. I happen to be on AT&T should I want to use a sim in mine.
If you register on the AT&T forums http://forums.att.com/ then you can send a PM to ATTCustomerCare (http://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773) and tell them the situation. That team has been the go-to team for "edge case" unlocks. Alternately you can keep trying to call the support number until you reach a supervisor who can ok the unlock, but essentially you're reaching those same people via the forum without the hassle of endlessly calling.
You can get it unlocked using cell unlocker. It took them a few days but they finally sent me an unlock code that worked first try.
I must have been the first one they did because they kept sending me emails asking I had tried it yet. Because I was travelling I had to wait a couple if days.
Sent from my SM-G900W8 using XDA Free mobile app
We're in the same boat. Maybe we can help?
lglossman said:
I still have hope that some other attendee who was able to unlock the device is reading this...
Click to expand...
Click to collapse
My fiancé and I are in the same situation. We also got the watches at the Samsung Dev Con, but we're T-Mobile customers. (Also, did you notice that the Note 4s they raffled off were for Verizon?) We already tried calling AT&T, to no avail, and now I've posted on their forums asking for help and I'm sending the customer care people a PM, as recommended in this thread.
Worst case scenario, we get our friend (an AT&T customer) to get the unlock codes. But if it comes to that, we can probably get yours unlocked with ours, if you want. We're happy to help.
I'll post an update if the customer care PM works.
Last time I was at an Microsoft event and with the AT&T phone they gave me, there is a note inside told me to email someone with IMEI for unlock. I did and they quickly email back with unlock code. You should contact your meeting organizer, not AT&T or Samsung support as they have no clue.
foxbat121 said:
Last time I was at an Microsoft event and with the AT&T phone they gave me, there is a note inside told me to email someone with IMEI for unlock. I did and they quickly email back with unlock code. You should contact your meeting organizer, not AT&T or Samsung support as they have no clue.
Click to expand...
Click to collapse
If you are not an AT&T customer and are on T-Mobile or Sprint, I would recommend selling the AT&T version and getting one from your Carrier that way the Radio Bands will work for you.
If you are out of country, I would recommend selling the AT&T USA Version as some others have posted where they can't get apps if the Country doesn't match their Phone, or something like that.
That being said, if you are looking at selling the AT&T one cheap, send me a PM. I bought one, had it about 6 hours before the wife confiscated it for her selfish purposes.
segura.org said:
If you are not an AT&T customer and are on T-Mobile or Sprint, I would recommend selling the AT&T version and getting one from your Carrier that way the Radio Bands will work for you.
If you are out of country, I would recommend selling the AT&T USA Version as some others have posted where they can't get apps if the Country doesn't match their Phone, or something like that.
That being said, if you are looking at selling the AT&T one cheap, send me a PM. I bought one, had it about 6 hours before the wife confiscated it for her selfish purposes.
Click to expand...
Click to collapse
Seems you wanted his GS all along
Sword Fish said:
You can get it unlocked using cell unlocker. It took them a few days but they finally sent me an unlock code that worked first try.
I must have been the first one they did because they kept sending me emails asking I had tried it yet. Because I was travelling I had to wait a couple if days.
Sent from my SM-G900W8 using XDA Free mobile app
Click to expand...
Click to collapse
I just did it and it worked like charm!!! Thanks for the information...
VeganGeekChick said:
My fiancé and I are in the same situation. We also got the watches at the Samsung Dev Con, but we're T-Mobile customers. (Also, did you notice that the Note 4s they raffled off were for Verizon?) We already tried calling AT&T, to no avail, and now I've posted on their forums asking for help and I'm sending the customer care people a PM, as recommended in this thread.
Worst case scenario, we get our friend (an AT&T customer) to get the unlock codes. But if it comes to that, we can probably get yours unlocked with ours, if you want. We're happy to help.
I'll post an update if the customer care PM works.
Click to expand...
Click to collapse
Hey men, thanks a lot for the offering. I just unlocked via cellunlocker.net, price seemed fair...
lglossman said:
I just did it and it worked like charm!!! Thanks for the information...
Hey men, thanks a lot for the offering. I just unlocked via cellunlocker.net, price seemed fair...
Click to expand...
Click to collapse
Hey guys has anyone tried SIM unlocking the T-Mobile Gear S I just got one. Would like to know if I unlock it will it fully work on AT&T? I've used cellunlocker.net in the past. They are great. I just don't want to unlock it and it not work on AT&T.
Skolar72 said:
Hey guys has anyone tried SIM unlocking the T-Mobile Gear S I just got one. Would like to know if I unlock it will it fully work on AT&T? I've used cellunlocker.net in the past. They are great. I just don't want to unlock it and it not work on AT&T.
Click to expand...
Click to collapse
In theory it should work just as a unlocked phone would on whatever network so any problems you have with unlock on AT&T will be the same like how they handle messages
Uniquebarbee said:
In theory it should work just as a unlocked phone would on whatever network so any problems you have with unlock on AT&T will be the same like how they handle messages
Click to expand...
Click to collapse
So you think the SMS/MMS wouldn't work?
Non-us SDC participants beware of GSM-bands if you are European
lglossman said:
I'm from Argentina so I guess the only option would be to find someone from US who is a ATT customer willing to do the work for me. If any reads these and want to give me a hand with these please contact me via PM.
Click to expand...
Click to collapse
I am from Norway and got mine at the Samsung Developer Conference. I unlocked mine using cellunlocker.net. I received the network lock code less than an hour after submitting the order and it worked like a charm.
HOWEVER: For other non-US-citizens, you need to check whether the AT&T-device has support for your local GSM-bands. Here in Norway we have GSM 900/1800 and the AT&T device is only GSM 850/1900 from what I can find on the net. Which matches my end result of not being able to connect to my network even after unlocking.
Skolar72 said:
So you think the SMS/MMS wouldn't work?
Click to expand...
Click to collapse
It will work some people are saying that sms you have to use AT&T messenger I'm not sure but everything should work as a unlocked phone on AT&T
jonstenerud said:
I am from Norway and got mine at the Samsung Developer Conference. I unlocked mine using cellunlocker.net. I received the network lock code less than an hour after submitting the order and it worked like a charm.
HOWEVER: For other non-US-citizens, you need to check whether the AT&T-device has support for your local GSM-bands. Here in Norway we have GSM 900/1800 and the AT&T device is only GSM 850/1900 from what I can find on the net. Which matches my end result of not being able to connect to my network even after unlocking.
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850/1900 bands are for North America only. Only two other countries outside of North America use also use these two bands: Brazil and Australia.
Uniquebarbee said:
It will work some people are saying that sms you have to use AT&T messenger I'm not sure but everything should work as a unlocked phone on AT&T
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That's not right. If you use AT&T messenger on the phone (as AT&T wants you to do), you will not be able to reply from the watch. So, you will have to switch back to the Samsung stock Messages app.
MMS might be a problem but regular text SMS won't be a problem. For MMS, you may need to add AT&T MMS APN.
Hello my LG V30 H932 will not Permanently Unlock. The phone was paid off in full and I waited 40days like Tmobile requirements want. The phone which was brand new was replaced due to a malfunction with the display. So they gave me a warranty exchanged phone. And i have had trouble unlocking the phone ever since. Tmobile ended up giving me 2 more warranty exchanged phones thinking that this would finally solve the problem with the unlock. And after trying and trying the phone will not unlock despite being on the phone with Tmobile tech support for weeks (they tried everything from Manager Overrides, whitelisting the IMEI, putting the phone through escalation, etc) and they still were not able to unlock my phone. The Device Unlock App keeps saying "unlock failed". Finally Tmobile suggested using a third party online unlocking service which they even paid for and still this unlocking service wasn't able to unlock my phone.
Has anyone else ever had a problem with Tmobile not being able to permanently unlock their phone via Device Unlock App? I keep telling Tmobile i think it's because the phone is a warranty exchanged phone and this is why it's not working. But they said no that shouldn't cause any issues. Anyone else know what I could do to get the phone unlocked? Highly appreciate any advice and help and thank you for your time.
No issues with mine. T-Mobile sent me the unlock the day I bought my device (paid in full) and no issues usings other carrier SIM's in it.
Had two v30 with the same issue. For me allowing the unlock app to access all the permissions fixed it for me.
a34 said:
Had two v30 with the same issue. For me allowing the unlock app to access all the permissions fixed it for me.
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Yes I have all permissions allowed and still not working.
Before i got my LG V30 replaced with the warranty exchanged one (bc of the display malfunction that i had) the phone did permanently unlock for me. On the Brand New Lg V30 it unlocked just fine. Then when they sent the warranty exchanged v30 it would not unlock anymore. I think the problem is with the warranty exchanged phones. Just my thought.
michy21 said:
Hello my LG V30 H932 will not Permanently Unlock. The phone was paid off in full and I waited 40days like Tmobile requirements want. The phone which was brand new was replaced due to a malfunction with the display. So they gave me a warranty exchanged phone.
And i have had trouble unlocking the phone ever since. Tmobile ended up giving me 2 more warranty exchanged phones thinking that this would finally solve the problem with the unlock. And after trying and trying the phone will not unlock despite being on the phone with Tmobile tech support for weeks (they tried everything from Manager Overrides, whitelisting the IMEI, putting the phone through escalation, etc) and they still were not able to unlock my phone. The Device Unlock App keeps saying "unlock failed".
Finally Tmobile suggested using a third party online unlocking service which they even paid for and still this unlocking service wasn't able to unlock my phone.
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michy21 said:
Before i got my LG V30 replaced with the warranty exchanged one (bc of the display malfunction that i had) the phone did permanently unlock for me. On the Brand New Lg V30 it unlocked just fine.
Then when they sent the warranty exchanged v30 it would not unlock anymore. I think the problem is with the warranty exchanged phones. Just my thought.
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You are probably correct, but that's an internal T-mobile issue. They have it so locked down even that 3rd party unlocking service can't touch it. I find it amusing they actually paid for a 3rd party unlocking service for you. That was them admitting they really screwed it up.
Okay today i called Tmobile one more time to ask about my IMEI. I wanted to make sure that the IMEI was in good standing. And that it was not on anyone else's account by mistake. Everything looked good. After explaining my situation again for the 100th time, the account specialist said she can transfer me to their Advanced Technical Support Team which Tmobile has never tried before. She also was perplexed bc on their end my phone says it is eligible to be unlocked. Anyway After speaking with the representative she said she would submit my case for escalation with their Technical Engineers. This we have never done. So in afew days i should hear back from them and i hope and pray that finally the phone will be able to Unlock Permanently! If not then there is nothing else i can do. I have tried what seems like everything. Unless anyone from XDA has the solution! Updates coming soon.
Also i want to add that at one point a technical support representative said that they will request that they replace my phone with a new one and not warranty exchanged one. He said he can't guarantee that tmobile will approve of this but he would try anyway. But of course i did not receive a new phone but the warranty exchanged phone instead. I just think tmobile could have tried harder to compensate me some how, but no nothing. But i think if after the technical engineers get back to me and still the phone won't unlock i am going to tell tmobile that i will file a complaint about this. And even share on social media how they have failed me. I will also tell them that I'm really disappointed that they didn't offer me any compensation for this situation. Tmobile has failed big time and what are they going to do about it??? Most likely nothing..
@michy21: This is troubling for sure. I gather you must still be with T-Mobile (or you wouldn't be able to use your SIM locked H932).
I too unlocked my TMO V30+ after 2 months using the Device Unlock app, and switched to an AT&T MVNO. T-Mobile reception is terrible inside our apartment, so I had no choice. But I worry what will happen if I need warranty repair (my screen just got a dead pixel today) or even after OS updates. T-Mobile probably won't grant unlock again without me being a subscriber.
They treated me horrible when I ported out, and I swore I'll never go back to them -- too bad because I really liked T-Mobile up till then, and would've come back when they roll out Band 71 in our area. So yes, this worries me.
I'll be quite interested to hear the outcome of your story.
You know I feel your pain. I bought a V10 off swappa a couple years ago and the same thing happened to me. There's a thread in the tmo V10 section where I listed the direct contact info of a lady named Jennifer I believe. She was the one to finally help me and make it happen and is quite high up with tmo. I went through all the same crap as you for months. She's the one to help you. Everyone else is useless no matter how much they will tell you otherwise. Give me a few minutes to find the thread.
Oh and I actually filed a complaint with the FCC . You need to do that ASAP too.
---------- Post added at 01:08 AM ---------- Previous post was at 01:05 AM ----------
https://forum.xda-developers.com/tm...nlocking-t-mobile-lg-g5-bought-t3366320/page2
Post 11
markbencze said:
You know I feel your pain. I bought a V10 off swappa a couple years ago and the same thing happened to me. There's a thread in the tmo V10 section where I listed the direct contact info of a lady named Jennifer I believe. She was the one to finally help me and make it happen and is quite high up with tmo. I went through all the same crap as you for months. She's the one to help you. Everyone else is useless no matter how much they will tell you otherwise. Give me a few minutes to find the thread.
Oh and I actually filed a complaint with the FCC . You need to do that ASAP too.
---------- Post added at 01:08 AM ---------- Previous post was at 01:05 AM ----------
https://forum.xda-developers.com/tm...nlocking-t-mobile-lg-g5-bought-t3366320/page2
Post 11
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Wow! I am definitely going to email her and give her a call on Monday. I really hope that she can help me. And I will also file a complaint with the fcc. Thanks so much for this contact info.
michy21 said:
Wow! I am definitely going to email her and give her a call on Monday. I really hope that she can help me. And I will also file a complaint with the fcc. Thanks so much for this contact info.
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Good luck. FCC should be your priority. I highly advise you to word in such a way that portrays them as "unwilling or refusing to unlock a device that meets the criteria". That will get a better response and they will want to fix that to be able to close the ticket. You gotta play dirty a bit. That's what I did and it worked quite well.
markbencze said:
Good luck. FCC should be your priority. I highly advise you to word in such a way that portrays them as "unwilling or refusing to unlock a device that meets the criteria". That will get a better response and they will want to fix that to be able to close the ticket. You gotta play dirty a bit. That's what I did and it worked quite well.
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I just finished filing the complaint and emailed jennifer. Hope to hear from someone soon!
I just got done talking to Nicole from the executive office at Tmobile. She called me regarding my complaint I filed to the FCC. And she couldn't get my phone to unlock, but she said she is going to send me an Unlocked phone instead. It's not brand new but a warranty exchanged one that is in excellent condition. So finally I'm happy with the outcome.
ill make this short and sweet got my device today from Tmobile, and device was locked as we all now know, i have NOT paid it off yet.
I tried using the "Pixel device unlock app" it did not work gave me a "server error" when trying to use it
i then went into the tmobile app and messaged support explaining i wanted the lock removed and had tried using the app and was presented with the "server error"
The guy told me he would take a look (once he understood what i wanted to do)
He asked for my IMEI and then asked me why I wanted to unlock the device, I told him it was because i wanted to have the full use of my device and access to the bootloader incase of an issue where I needed to flash factory firmware and prevent having to bring and pay for it too be RMA'd, 10 minutes later my device was whitelisted and now my device is unlocked.
I hope this helps anyone who's dreams were crushed like mine when I received a device with locked bootloader
Thanks guys, glad to be back
PS i use P6 as pixel 6 short script
I did not have as much luck as you. Spoke to two different reps and they both just kept repeating that it needed to be paid off before being permanently unlocked, regardless of the reason.
NecroOne said:
I did not have as much luck as you. Spoke to two different reps and they both just kept repeating that it needed to be paid off before being permanently unlocked, regardless of the reason.
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Same here. Tried through the app chat. Via FB. And then by call. All said that same thing.
I used the app chat via the TMobile app sorry to hear that tho, I guess I got lucky
Are you long time T-mobile customer? If they think you are very unlikely to leave T-mobile anyway, unlocking your device just increases your "loyalty" and no harm to them.
this is pretty common sense I thought...applies to all carrier.
Have you tried messaging @mobbdeep ?
Whoareyou said:
Have you tried messaging @mobbdeep ?
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Does he work for T-Mobile?
You'll want to try to talk to your "local" team of experts during normal business hours found here in the US. I informed my service rep today that I understood their policy, but my Pixel 6's software was broken. That I needed to flash it via the Pixel utility found online. The rep wanted to via her documents, came back and said no promises. I reassured them the reason why and how I am not requesting it for any one EIP devices, just this one.
She came back and had whitelisted it. 10 minutes and done.
Messaging takes to long to explain this because they just push you off for 24-72 hours.
HiddenKnight said:
You'll want to try to talk to your "local" team of experts during normal business hours found here in the US. I informed my service rep today that I understood their policy, but my Pixel 6's software was broken. That I needed to flash it via the Pixel utility found online. The rep wanted to via her documents, came back and said no promises. I reassured them the reason why and how I am not requesting it for any one EIP devices, just this one.
She came back and had whitelisted it. 10 minutes and done.
Messaging takes to long to explain this because they just push you off for 24-72 hours.
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What do you mean local expert? Like the local retail store? What number did you call?
i just told them that the sim card support notification wont stop vibrating and it is annoying me, and I can't remove the notification without the device being unlocked. They went ahead and unlock the device for me.
magics. said:
i just told them that the sim card support notification wont stop vibrating and it is annoying me, and I can't remove the notification without the device being unlocked. They went ahead and unlock the device for me.
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Thing is, I'm through Sprint technically
opz187 said:
Thing is, I'm through Sprint technically
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I am too.. i chatted with sprint multiple times and they are dumber than a door nail unfortunately.. so I figured I would try Tmo support so went to the website and started a chat but said I wasn't a tmo/sprint customer yet then the rep came on and I said that I was told I could unlock the sim on the device to use other sim cards but the unlock app says server error.. He then asked for the IMEI and my phone number and submitted the request and said it should be unlocked within 24hrs lol.. so we'll see what happens.. The unlock app would either say server error or would say it isn't eligible since hasn't been on the account long enough
Sprint was completely oblivious.. spent hours talking to 5 reps across 2 days and got literally nowhere.. They kept telling me that my phone/plan already has sprint global roaming so I can use 2g data and .25c/min for calls lmao.. like that is not the same as using another sim card.. the last guy I talked to I explained everything and he read the prior chat and everything and said he will help me.. he then starts walking me through all these steps then ultimately says my device isn't eligible lol.. keep in mind this whole time I was requesting an exception for military deployment LOL.. not one of them understood what this meant or was.. the first guy even refused to transfer my chat when I asked to speak to someone who knows what I am talking about so I said he was trying to avoid getting surveyed and he laughed then began to tell me how to close chrome and clear cache and all this to try and close the chat out but it didn't work haha.. everytime i logged back in I got right back to him.. he finally randomly transferred me and someone elses name popped up who didn't even say anything and transferred me then next person said like 1 word then closed the chat then finally got the last person who almost made me believe he knew what he was doing lol..
then go to tmo and 1st time asking no problem, whats imei and phone number and request submitted lol.. now lets hope it actually works haha
elliwigy said:
I am too.. i chatted with sprint multiple times and they are dumber than a door nail unfortunately.. so I figured I would try Tmo support so went to the website and started a chat but said I wasn't a tmo/sprint customer yet then the rep came on and I said that I was told I could unlock the sim on the device to use other sim cards but the unlock app says server error.. He then asked for the IMEI and my phone number and submitted the request and said it should be unlocked within 24hrs lol.. so we'll see what happens.. The unlock app would either say server error or would say it isn't eligible since hasn't been on the account long enough
Sprint was completely oblivious.. spent hours talking to 5 reps across 2 days and got literally nowhere.. They kept telling me that my phone/plan already has sprint global roaming so I can use 2g data and .25c/min for calls lmao.. like that is not the same as using another sim card.. the last guy I talked to I explained everything and he read the prior chat and everything and said he will help me.. he then starts walking me through all these steps then ultimately says my device isn't eligible lol.. keep in mind this whole time I was requesting an exception for military deployment LOL.. not one of them understood what this meant or was.. the first guy even refused to transfer my chat when I asked to speak to someone who knows what I am talking about so I said he was trying to avoid getting surveyed and he laughed then began to tell me how to close chrome and clear cache and all this to try and close the chat out but it didn't work haha.. everytime i logged back in I got right back to him.. he finally randomly transferred me and someone elses name popped up who didn't even say anything and transferred me then next person said like 1 word then closed the chat then finally got the last person who almost made me believe he knew what he was doing lol..
then go to tmo and 1st time asking no problem, whats imei and phone number and request submitted lol.. now lets hope it actually works haha
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How did you start a chat with T-Mobile? Whenever I sign in to TMobile website it transfers me to Sprint website
opz187 said:
How did you start a chat with T-Mobile? Whenever I sign in to TMobile website it transfers me to Sprint website
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I explained in the first paragraph lol.. go to tmobile.com and dont try to sign in.. go to contact page or until u see the chat box/icon then typed "agent" it asked if i was a customer or not i said i was not.. if u say u r it will make u sign in and send u to sprint chat
ne0ns4l4m4nder said:
ill make this short and sweet got my device today from Tmobile, and device was locked as we all now know, i have NOT paid it off yet.
I tried using the "Pixel device unlock app" it did not work gave me a "server error" when trying to use it
i then went into the tmobile app and messaged support explaining i wanted the lock removed and had tried using the app and was presented with the "server error"
The guy told me he would take a look (once he understood what i wanted to do)
He asked for my IMEI and then asked me why I wanted to unlock the device, I told him it was because i wanted to have the full use of my device and access to the bootloader incase of an issue where I needed to flash factory firmware and prevent having to bring and pay for it too be RMA'd, 10 minutes later my device was whitelisted and now my device is unlocked.
I hope this helps anyone who's dreams were crushed like mine when I received a device with locked bootloader
Thanks guys, glad to be back
PS i use P6 as pixel 6 short script
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Cool, does this mean you can now use dual sim (sim and probably esim) example 2 carriers? Does the tmobile even let you do dual sim connections.
elliwigy said:
I explained in the first paragraph lol.. go to tmobile.com and dont try to sign in.. go to contact page or until u see the chat box/icon then typed "agent" it asked if i was a customer or not i said i was not.. if u say u r it will make u sign in and send u to sprint chat
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So I just did that and they said they wanted me to log in in order to continue because they need account details
pvaldeben said:
Cool, does this mean you can now use dual sim (sim and probably esim) example 2 carriers? Does the tmobile even let you do dual sim connections.
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when i unlock the phone not the (bootloader yet) i could add a esim i havent done it yet. it give you the opinion of any carrier for the esim.
magics. said:
when i unlock the phone not the (bootloader yet) i could add a esim i havent done it yet. it give you the opinion of any carrier for the esim.
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i used esim out of the box with my pixel 6 without being sim unlocked
opz187 said:
So I just did that and they said they wanted me to log in in order to continue because they need account details
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you gotta get the right person lol