I noted each time I make a call, the display immediately turned black. It auto turn black without me even taking up the hone up to my ears. I needed to press the power switch to have the display lit up again. Is this a proximity sensor defect ??
Same issue
mobile88 said:
I noted each time I make a call, the display immediately turned black. It auto turn black without me even taking up the hone up to my ears. I needed to press the power switch to have the display lit up again. Is this a proximity sensor defect ??
Click to expand...
Click to collapse
Yea I'm dealing with the same issue on my at&t model, it's definitely a proximity sensor issue. Also, I find that the proximity sensor functions relatively OK outside of the phone app when I'm on a call in terms of lighting of fading to black...I haven't found a fix yet, hopefully it's a software issue though somethings telling my it's not... Just another defect in a long line of LG phones as of late
Applez2androidz said:
Yea I'm dealing with the same issue on my at&t model, it's definitely a proximity sensor issue. Also, I find that the proximity sensor functions relatively OK outside of the phone app when I'm on a call in terms of lighting of fading to black...I haven't found a fix yet, hopefully it's a software issue though somethings telling my it's not... Just another defect in a long line of LG phones as of late
Click to expand...
Click to collapse
I have a same issue but clean the proximity sensor and it will work. The proximity sensor is next to the speaker. Clean with your t-shirt or jeans.
thebiker said:
I have a same issue but clean the proximity sensor and it will work. The proximity sensor is next to the speaker. Clean with your t-shirt or jeans.
Click to expand...
Click to collapse
I've cleaned it several times to no avail
I have noticed occasional "quirkiness" while in the phone app, but not to the point of requiring a battery pull. Example, connected via Bluetooth, while plugged to a charger in a call, no way to wake the phone without pulling the charger.
Sent from my VS990 using Tapatalk
thebiker said:
I have a same issue but clean the proximity sensor and it will work. The proximity sensor is next to the speaker. Clean with your t-shirt or jeans.
Click to expand...
Click to collapse
Thank you. Thank you. Your proposed solution works very well. Now no more this problem. Had never thought the sensor could be dirty or blocked over time. I had the phone only about 2 months
Problem update
Okay, I've found new info on the proximity sensor problem. Firstly, I noticed that my proximity sensor still works with the second screen, if I cover it up when my screen is off it goes black and comes back on when I remove my finger. Secondly, if I was on the phone but not actually in the phone app it would behave normally sometimes. Now today I found out that when I'm in the phone app, if I'm talking on the phone through the speaker the screen does not go black, as soon as I take it off speaker, the screen goes immediately blank. Still have not found a fix, but just more info that may help define what the actual problem is.
anyone have any update on this? this issue seems to be getting worse for me
Same issue, drives me nuts. This phone is a disappointment to me overall. Have an S7 on pre-order with Verizon. Can't wait to get my hands on it!
Had same issue just happen on the AT&T LG Escape 2. (Yes I know its a year since this thread was started)
It was the proximity sensor but the "T-shirt wipe" method didn't work for me.
What I did realize there was some gunk on the sensor, and I used a cotton swab (Q-tip) with alcohol and rubbed it till it was visibly clear of gunk. Now it works fine again..
odesskiy said:
Same issue, drives me nuts. This phone is a disappointment to me overall. Have an S7 on pre-order with Verizon. Can't wait to get my hands on it!
Click to expand...
Click to collapse
Turn of Gestures
Was facing the same issue
Went into settings
Call
Turn of both gestures auto answer and flip to silence
Related
Hi everyone,
funny thing happened to my Mozart. Whenever I make a call the screen shuts off like it should, but it doesn't turn on again when i remove it from my ear until the call has ended.
Which works fine if the other person hangs up, but it means I can't hang up. Whenever I reach a voicemail i have to take out the battery to hang up!
First i thought it was a rom issue, i had just gotten my hands on the mango beta when i first noticed it. I thought it might be buggy.
But the problem remains after hard reset and flashing with a different rom (pre-nodo & nodo).
I found out that the sensor still works. The screen is reactivated when i shine a bright light (halogen spot or so) onto it - but only for as long as the source shines onto the sensor, else the screen shuts off again. wierdly enough, direct sunlight doesnt seem to be enough to trigger it anymore.
since i upgraded my phone with a 32GB microSD I guess I'm not eligible for warranty, huh? but im pretty sure it happen long after and i didn't accidently break something while opening the phone.
very weird... any ideas?
I had this problem on the weekend.
I removed the matt screenGUARD, and the problem disapeared.
Also you can reactivate the screen by pressing the on/off button...
thanks for your comments.
unfortunately, I don't use a screen protector and the standby-button doesn't work during a call
I have this problem also, with stock 7392 rom. The sensor seems to work when dialing, but stops a short time after a call is connected.
The power button works for me to turn the screen back on however...
Where is the proximity sensor ?
where on the device is the proximity sensor located?
I have been having difficulty with the screen not switching on during phonecalls and I have to remove battery to end outgoing calls. Pressing the power button doesn't help either. I don't have a screenguard to remove.
The problem started not long after, but not immediately after my daughter dropped the phone down the toilet. It took a few days for the phone to gently dry out and it worked again except for some residual water between the screen and the glass.
Richard Fantom said:
where on the device is the proximity sensor located?
Click to expand...
Click to collapse
The sensor is about 1 cm to the top and right of the htc logo. It's barely visible and it is dark violet. (Or something like that, I am not very good at naming colours.)
Anyway, I sometimes also experience problems with sensitivity with HTC Mozart, mostly during calls, especially when the proximity sensor has been activated. Sometimes the home button freezes after a call... It's a bit annoying.
Hi I have just got a HTC radar as a company phone and am getting some odd behavior when dialling
Sometimes it works like expected other times when I press call the screen goes off and will not come back on no matter what I do until the other end pick the call up
Now that's not so bad until you call voicemail when nothing makes screen come on ie tried moving away from anything (in case proximity sensor turning it off ) tried the on/off button volume even camera button nothing works so I can't press option 1/2 etc
Only way I can end the call is to remove bottom cap and take sim card out
This happens on around 50% of all calls and is really bugging me , if its connected to a bluetooth car kit ,the car kit can end it ok
Everytime on bt kit the screen goes off with pressing call
Anyone else having this problem?
Sent from my HTC Sensation Z710e using Tapatalk
Nope, mine works perfect. Sad to hear tho...
Had that problem with my dell venue pro. Its a fix for it that I found under the dell venue pro forums of xda. Not sure if u can get the same access for the htc
Sent from my Venue Pro using XDA Windows Phone 7 App
fireblade893 said:
Hi I have just got a HTC radar as a company phone and am getting some odd behavior when dialling
Sometimes it works like expected other times when I press call the screen goes off and will not come back on no matter what I do until the other end pick the call up
Now that's not so bad until you call voicemail when nothing makes screen come on ie tried moving away from anything (in case proximity sensor turning it off ) tried the on/off button volume even camera button nothing works so I can't press option 1/2 etc
Only way I can end the call is to remove bottom cap and take sim card out
This happens on around 50% of all calls and is really bugging me , if its connected to a bluetooth car kit ,the car kit can end it ok
Everytime on bt kit the screen goes off with pressing call
Anyone else having this problem?
Sent from my HTC Sensation Z710e using Tapatalk
Click to expand...
Click to collapse
Do you have a screen protector? If so it could be one of poor quality and is interfering with your screen. Remove it if you got it. Also it can mess up your ambient light sensor/proximity sensor.
MJCS said:
Do you have a screen protector? If so it could be one of poor quality and is interfering with your screen. Remove it if you got it. Also it can mess up your ambient light sensor/proximity sensor.
Click to expand...
Click to collapse
Nope I have nothing on the screen its as it came
Have reset device still the same I'm guessing it has a problem , sad to say but HTC aren't impressing me lately even thinking of replacing my sensation with a galaxy nexus soon :-(
Sent from my HTC Sensation Z710e using Tapatalk
I'm having the same issue too. But i do have it all the time, with every single call i make.
Lets test something here:
Grab a flashlight and turn it on
Cover the light sensor in the upper left with your finger and make sure the 3 capacitive buttons light up.
Uncover them
Now shine the flash light directly into the light sensor
Did the lights turn off? If not get your phone replaced. If they did then you or something is covering the light sensor. The light sensor can turn the screen off at around 1".
I wrote to HTC, they replied after 1-2 hours:
"this is a functional problem caused by a sensor inside the phone" ... "if you can please do get a replacement phone if you have just bought the phone"
Click to expand...
Click to collapse
I asked my local dealer, i will receive a new device tomorrow.
MJCS said:
Lets test something here:
Grab a flashlight and turn it on
Cover the light sensor in the upper left with your finger and make sure the 3 capacitive buttons light up.
Uncover them
Now shine the flash light directly into the light sensor
Did the lights turn off? If not get your phone replaced. If they did then you or something is covering the light sensor. The light sensor can turn the screen off at around 1".
Click to expand...
Click to collapse
Tried this but nothing happens while call is active , I rang someone today got their voicemail I left a message but after my message I couldn't end the call I had to connect it to my car kit and use that to end the call
Time for a new handset here as well I think :-(
Sent from my HTC Sensation Z710e using Tapatalk
What was the outcome. Did the lights turn off?
MJCS said:
What was the outcome. Did the lights turn off?
Click to expand...
Click to collapse
For me, the light turned off. In fact I do not need to shine a torchlight. If I cover the top part of the display the 3 capacitive buttons light up. If I uncover, the light disappear. Any ideas? The screen is turning off every time I make a call.
That tests the ambient light sensor(s) - most phones have 2 or 3 - but it doesn't test the proximity sensor... (because the button lights should be tied to the ambient).
Either way, I have not heard of this issue, though HTC has pushed out a firmware update over zune for the Titan recently. I'd recommend to check that, and if there is no update/doesn't fix, then replace the phone.
Sent from my MB860 using Tapatalk
jeremyshaw said:
That tests the ambient light sensor(s) - most phones have 2 or 3 - but it doesn't test the proximity sensor... (because the button lights should be tied to the ambient).
Either way, I have not heard of this issue, though HTC has pushed out a firmware update over zune for the Titan recently. I'd recommend to check that, and if there is no update/doesn't fix, then replace the phone.
Sent from my MB860 using Tapatalk
Click to expand...
Click to collapse
The light sensor IS the proximity sensor
MJCS said:
The light sensor IS the proximity sensor
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Click to collapse
Is my sensor working properly then? I have a screen protector installed. Is that the problem? I have not tried taking off the protector yet.
You should try that. Some cheap screen protectors can mess with it. I know this was the case with some protectors on the dell venue pro early on.
MJCS said:
The light sensor IS the proximity sensor
Click to expand...
Click to collapse
o.0!? The proximity sensor is normally a led rangefinder in the infrared frequencies. Light sensor could cause lots of false positives...
Sent from my SGH-i937 using Board Express
Fixed the problem. You must remove the clear stock screen protector...it distorts the sensor.
I've been saying that all along
I did a test. Peeled off a bit of the screen protector, enough to expose the sensor. Made a call. The screen didn't blank. So it's the screen protector.
Hi guys I have just recently bought a Radar from bay and im having the same problem, but this time there is no screen protector.
If I cant get a refund form the seller, can I get a warranty repair seeing as though im a second owner?
Cheers
Did a quick search for this but most posts are on a similar but different issue.
During outgoing calls, the screen rarely, if ever, turns off due to the proximity sensor - I need to manually do it using the screen lock button.
However, with incoming calls, the screen turns off fine (due to the proximity sensor).
For both incoming and outgoing calls, it is often impossible to get the screen to light again once it is off.
Initially I thought my proximity sensor might be faulty, but the proximity sensor works perfectly in the diagnostics app. So it seems to be a software issue.
Is anybody else seeing this issue? Any solutions? I have the latest 1600.2487.8107.12070 update.
EDIT: Seems to be better after a hard reset, still not perfect though.
Same here
Sent from my Lumia 800 using XDA Windows Phone 7 App
I can't replicate your issue. Might be that you are somehow obstructing the proximity sensor with your hand.
Also don't have this issue. I find the proximity sensor to be actually oversensitive at times.
It toggles on as much as 5+cm away.
I've the same problem. I think the problem is due to the placement of the proximity sensor, not software fault. Proximity sensors should be placed as close as possible to the earpiece (i.e. the centre) of the phone, but stupid arse Nokia, with their billions of years in phone design experience, decided to place the sensor in the far-right of the top edge of the phone, so it doesn't register many times. Never ever buying a Nokia phone again, just out of the rage of wasting $500!
Disappointed by Nokia Care
I had a similar issue. Screen blacked out on incoming as well as outgoing calls and would not light up no matter what I do. It would be back to normal once the call was over.
Had to go to Nokia Care. They took my phone for 10 days and sorted the problem. However, they left marks on my sleek handset - chipped off the beautiful polycarbonate - as they probably opened the screen from top side. Also, the battery life has gone down from ~30 hrs to about 14-16 hrs.
Don't feel like going to Nokia care again as I dread what might happen this time around.
abhishekjj said:
Don't feel like going to Nokia care again as I dread what might happen this time around.
Click to expand...
Click to collapse
If I were you, I'd refuse the take back the handset and ask for a replacement. It's unacceptable that Nokia Care damage your handset.
Yea... I should have done that. But I didn't notice it then and was more busy checking whether the screen issues was solved. Don't think they will entertain a request for the same now... I will try though.
Right after I replaced the rear camera in my phone it seems like the proximity sensor died as when I try to call the screen immediately turns off and locks until the call has ended.
Proximity sensor finder indicates that there is an object 3cm away but there is nothing actually there and the indicator is just stuck on 3cm.
What should I do?
I'm on cm9 btw.
Bump
Same issue
I have my stock camera and run CM9 AOKP, and I have similar issues with the proximity sensor. I read somewhere that it was an issue with CM in general and always discounted it as such. I did set up volume rocker wake and use that to wake the screen on call.
Do you use facelock? Try disabling it. Its a well known bug in CM9 that effecting proximity sensor...
Sent from my MB860 using xda premium
Using the volume buttons doesn't wake the phone.
Note sure what facelock is.
Thanks for the answers.
my wifes proximity sensor started acting up along with many other problems. this all happened right after the last OTA update. I sent it in to moto for repair. I was suprized i didnt need a reciept. I bought it on cl used. went to motos site and they showed me how to check if warranty was still good
Phone was imported so no warranty is available.
DarkCowMoo said:
Phone was imported so no warranty is available.
Click to expand...
Click to collapse
Ok, I figured and putting the proximity sensor really close to a light source makes the screen wakes.
Also, using proximity sensor finder I did see that the proximity sensor responds when putting it really close to the light source.
It seems that while replacing the back camera, the rubber cover of the proximity sensor fell off. Is there any way I can replace it or improvise something that might suite?
Thanks.
Another thread about this stupid sensor.
My screen goes black when I call or answer a call. If I use a headset sometimes randomly the screen comes on or stays on when I answer a call.
The proximity sensor is working. Looking in *#*#7378423#*#* > Service tests > Ambient Light Sensor.
Putting it to a lamp gives a value of 10.0 and putting my finger over the sensor gives 0.0 .
So its working.
This seems to not be rom related if not for the change after Android 4.4. I flashed roms from cm-12.1-20161016-NIGHTLY-togari.zip, AOSP_N_161207_togari.zip and now I am on hybrid_concept_edition_2.0.zip.
I do have a screen protector on. But with a hole for the sensor. Its not dirty in that area. And the sensor worked fine way before I installed it.
This started happening during the last two months or so.
I tried numerus of apps from play store. None did anything. Of course I could force the screen to be on. But with the risk of pushing some buttons when I'm in a call.
My temporary fix so far has been to enable end call with power button
Do you have any idea what to do?
Thank you
I'm facing this same problem, I'm on stock.
hypergp said:
I'm facing this same problem, I'm on stock.
Click to expand...
Click to collapse
yup.. I had mine apart today. But you need to remove the battery in order to flip the motherboard around to get to the connector.
I don't have time for that. Perhaps the battery will explode if I try to remove it..
So I cut a piece of foam plastic to fit around the usb connector so there is a constant pressure applied to the motherboard when screwed down the NFC antenna because there is a screw just around this area that sets the NFC antenna in place.
Hang on. I just made a call just for the sake of it that you answered to my thread and it freakin works!!!!!!!!!!!
I got the idea from this guy/gal: https://forum.xda-developers.com/xp...olution-proximity-sensor-fix-z-ultra-t3595525