After deciding that I wanted to make the jump from my 5X to the 6P, I spent some time trying to figure out if it made more sense to go directly through Google or through BestBuy, instead. While in the store, I stumbled across what appears to be a big advantage to buying the phone at BestBuy over ordering from Google with Nexus Protect. If you purchase BestBuy's 1 year $99 accidental damage protection plan, they will replace your damaged phone with absolutely no deductible. Meanwhile, Nexus Protect requires a $79 deductible for replacement.
The mobile department sales person and I stumbled across this when I asked for the details on their damage replacement plan. When she said there was $0 deductible, I figured that was just too good to be true. She pointed out that when a phone is purchased through a carrier the T&C's stipulate a $70 - $199 deductible, depending on the price of the phone. However, she said that this did not apply to unlocked phones and said that instead, they are considered the same as an "appliance or TV". The replacement plans on appliances or TV's don't require a deductible for replacement. We pulled in a manager who agreed that there is no deductible on unlocked phones.
Now, we all know that retail stores are great about making promises they don't intend to keep and then changing their tone when push comes to shove, so take this with a grain of salt. With that said, the manager assured me that if I came in with a broken phone, they would replace it with the exact same phone/SKU at no additional cost and gave me his cell number to use in case I find myself in that position and run into any issues while he isn't there.
Here's a breakdown of the difference between BestBuy's damaged device replacement plan and Google's "Nexus Protect" plan:
Nexus Protect:
- $89 up front cost
- $79 deductible
- Overnight replacement
- 2 year plan
BestBuy Replacement Plan:
- $99 up front cost
- $0 deductible
- Replacement provided same day or shipped to you within 1-2 business days, if out of stock
- 1 year plan
I figured I'd share this information for anyone who may also be figuring out the best purchase method with the intent on getting accidental damage covered. Do with the info as you will.
Nexus Protect:
- $89 up front cost
- $79 deductible
- Overnight replacement
-2 year plan
BestBuy Replacement Plan:
- $99 up front cost
- $0 deductible
- Replacement provided same day or shipped to you within 1-2 business days, if out of stock
-1 year plan
Fixed it for you.
Blah! I meant to add that. Thanks for adding it in. The 2 year plan will be a deal maker for some. Others, like myself, only keep a phone for a maximum of 12 months before changing to something different, so the 2 year plan isn't a selling point for me.
Also you left a big part out Best Buy won't cover LOST OR STOLEN DEVICES!
Sent from my VS986 using Tapatalk
Neither of them will. Thats an interesting plan though. I still prefer google for customer service if something goes defective. but this makes it a much closer choice especially because you can buy the device in store and potentially take advantage of in store deals.
krazy_smokezalot said:
Also you left a big part out Best Buy won't cover LOST OR STOLEN DEVICES!
Sent from my VS986 using Tapatalk
Click to expand...
Click to collapse
Well, Mr. "smokezalot", maybe you should lay off the pot. Nexus Protect doesn't cover this either.
y2whisper said:
Neither of them will. Thats an interesting plan though. I still prefer google for customer service if something goes defective. but this makes it a much closer choice especially because you can buy the device in store and potentially take advantage of in store deals.
Click to expand...
Click to collapse
Yeah, Google's customer service has always been great. But the idea of just taking the device to the store, 15 minutes away and potentially getting a replacement the same day, is quite appealing.
Fully agree. If you have a store with good staff and good management, take advantage of it.
Sent from my Nexus 6P using Tapatalk
y2whisper said:
Fully agree. If you have a store with good staff and good management, take advantage of it.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
This is BEST BUY we're talking about, right?
The one thing that is missed is that Nexus Protect is a better plan since the up front cost is lower AND it covers for two years.
In year #2 what do you do with the BB plan?
Cost is only lower if you never have to use it. If you need to do a claim Nexus protect loses because of the deductible. Year 2 may be irrelevant as OP doesn't seem to care to keep their device past one. I personally got it thinking year two would be a good selling point when I sell the device and could bump the price up a bit.
Sent from my Nexus 6P using Tapatalk
---------- Post added at 03:16 PM ---------- Previous post was at 03:13 PM ----------
jaytv said:
This is BEST BUY we're talking about, right?
Click to expand...
Click to collapse
Yup
I was speaking to sn0warmys point about him having a good relationship with the people at his location. That helps.
In general I'm weary of BB staff as a lot of them don't have good product training so a warranty return can come with quite the hassle.
Sent from my Nexus 6P using Tapatalk
If you CAN'T get extra when you sell it, or lose it, or don't care, you can get a pro-rata refund if you cancel it (as long as there have been no claims).
y2whisper said:
Cost is only lower if you never have to use it. If you need to do a claim Nexus protect loses because of the deductible. Year 2 may be irrelevant as OP doesn't seem to care to keep their device past one. I personally got it thinking year two would be a good selling point when I sell the device and could bump the price up a bit.
Sent from my Nexus 6P using Tapatalk
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Interesting. Good to know
Sent from my Nexus 6P using Tapatalk
How many replacements do you get in that year? With Nexus protect you get 2 a year so up to 4 over the two years.
I don't think so. I think Nexus Protect is 2 replacements over 2 years.
ibous said:
How many replacements do you get in that year? With Nexus protect you get 2 a year so up to 4 over the two years.
Click to expand...
Click to collapse
l_stevens said:
I don't think so. I think Nexus Protect is 2 replacements over 2 years.
Click to expand...
Click to collapse
You are right. Now I wonder where I got that idea
Related
Just like the title says.....What should we do?
AT&T offers the insurance for $6.99 / month and has a $199 deductible. Only two claims per 12 month period are allowed but it does cover loss or theft.
SquareTrade wants $69.99 for one year and $124.99 for two years. Their deductible is $99 and does not cover loss or theft. Once you make your claim, the insurance contract is completed (you claim...you must get another policy).
Neither of these options look too appealing to me. What is everyone out there going to do once we get our shiny new devices?
CradleRob said:
Just like the title says.....What should we do?
AT&T offers the insurance for $6.99 / month and has a $199 deductible. Only two claims per 12 month period are allowed but it does cover loss or theft.
SquareTrade wants $69.99 for one year and $124.99 for two years. Their deductible is $99 and does not cover loss or theft. Once you make your claim, the insurance contract is completed (you claim...you must get another policy).
Neither of these options look too appealing to me. What is everyone out there going to do once we get our shiny new devices?
Click to expand...
Click to collapse
I'm looking at Ensquared. $99 for two years, $75 deductible. Theft / loss / damage. Sponsor of and good reports from Android Forums. Apparently pretty good service and good turnaround times on claims. You get I think three claims, but your deductible goes up to $100 for second and third claim.
You have 1-year warranty from AT&T for free. The insurance is only needed for anything that's not covered by warranty.
foxbat121 said:
You have 1-year warranty from AT&T for free. The insurance is only needed for anything that's not covered by warranty.
Click to expand...
Click to collapse
Yes..but the 1 year warranty won't cover it if you drop it. Something to consider when the device is nearly twice the size of my previous device.
LiquidArrogance said:
I'm looking at Ensquared. $99 for two years, $75 deductible. Theft / loss / damage. Sponsor of and good reports from Android Forums. Apparently pretty good service and good turnaround times on claims. You get I think three claims, but your deductible goes up to $100 for second and third claim.
Click to expand...
Click to collapse
I have Ensquared for my GNote. Have not had any claims but have a buddy that did and they were fine. Will probably get on my ATT version as well since I am buying no commitment pricing.
Sent from my SAMSUNG-SGH-I727 using XDA App
Your thread title mentioned warranty. That's what I want to point out. You need warranty if there is manufacturing defacts. You need insurance if something bad happens to it.
I've never dropped any of my phones. And I always prefer living on the edge and never purchase any additional warranty/insurance anything even as expensive as my new cars.
I'm going insurance / no case. I figure this thing is big enough already I don't want a case on it. Plus I ordered the ProClip for it for the car which I don't think fits with most cases.
I baby all my phones and use the where's my Droid app.
If it's stolen I will personally track it down with a gun.
Sent from my MB860 using Tapatalk
Ok this is going to sound sort of crummy, but let's say that I get a big scratch on the screen; I mean one where even a blind person would constantly notice.
If I have the ATT $7 insurance, I suppose I could, out of 'shock at the scratch',
accidentally drop it on concrete ( preferably from a height). I would then be able to replace it for $200?
My main concern is how easy it would be to make the claim. Insurance companies can be unpleasant (for reasons such as those depicted above)
I'm thinking ATT would be easiest. I don't know.
How do each of these Insurance places handle subsidised phones? For example...I am paying 300 bucks for it through AT&T...if I have a claim...will they pay for a new out of contract phone?
I think most third party ones either send you a new identical phone, a refurbed identical, or some rare instances a better one (like if you submit a claim in 22 months when the Note 2 is out you might get a Note 2).
You send them your broken phone.
I think ensquared will even put a hold on your credit card for the cost of the replacement phone and send you your new phone immediately before they get your old one back.
LiquidArrogance said:
I'm going insurance / no case. I figure this thing is big enough already I don't want a case on it. Plus I ordered the ProClip for it for the car which I don't think fits with most cases.
Click to expand...
Click to collapse
Are you sure? The tpu cases are quite thin. I am always worried about scratching my camera lens.
Sent from my SAMSUNG-SGH-I727 using XDA App
Best buy has Insurance too
Best buy offered me insurance on my Pre-order for 9.99 a month covers everything but I didn't take it but I was told I could get it at any time just would have to wait 30days befor I could open a claim
I think this time I'm gonna do case & no insurance. Last time I did insurance & no case and never used insurance. so i think ill see how things turn out time.
Sent from my Desire HD using Tapatalk
JGuinan007 said:
Best buy offered me insurance on my Pre-order for 9.99 a month covers everything but I didn't take it but I was told I could get it at any time just would have to wait 30days befor I could open a claim
Click to expand...
Click to collapse
Almost correct. BB allows you to purchase their coverage for up to 30 days after you purchase the phone. After 30 days; you cannot get the coverage from them.
Of the options i like BB's coverage the best. 9.99/month and zero deductible. They dont hassle you and you have a replacement in 2-3 days. ATT's deductable on smartphones is $200.
Can you purchase insurance from Best Buy even if you purchase from AT&T?
CradleRob said:
Can you purchase insurance from Best Buy even if you purchase from AT&T?
Click to expand...
Click to collapse
No, to get their protection you have to buy the phone from them.
The one exception to this is the iphone. For some reason BB allows iphone users to buy their protection no matter where the iphone was purchased. (perhaps because the iphone shatters so easily)
CradleRob said:
Can you purchase insurance from Best Buy even if you purchase from AT&T?
Click to expand...
Click to collapse
No
Sent from my SAMSUNG-SGH-I727 using xda premium
Dave*228 said:
No, to get their protection you have to buy the phone from them.
The one exception to this is the iphone. For some reason BB allows iphone users to buy their protection no matter where the iphone was purchased. (perhaps because the iphone shatters so easily)
Click to expand...
Click to collapse
brittoking said:
No
Sent from my SAMSUNG-SGH-I727 using xda premium
Click to expand...
Click to collapse
That being the case....which of the other available plans seem to be the best?
Dave*228 said:
Almost correct. BB allows you to purchase their coverage for up to 30 days after you purchase the phone. After 30 days; you cannot get the coverage from them.
Of the options i like BB's coverage the best. 9.99/month and zero deductible. They dont hassle you and you have a replacement in 2-3 days. ATT's deductable on smartphones is $200.
Click to expand...
Click to collapse
Thanks for chiming in Dave. I work for BBYM and Im really in love with our protection. Broke my iphone 4 three times and never paid a dime or waited over 4 days to get a refurb, which by the way are so nice that I sold as LNIB on craigslist. I could have said brand new but even on craigslist I try to be honest as possible (who knows who the crazies are).
Another option for the BBY protection is to purchase outright. For non iphone smartphones it is $169 for the two years, again with no deductible and no limit to the claims. If you, say, get rid of your phone at any point before the two years is up, they can return the protection at a prorated amount. I do this every time because Ill forget to cancel the $9.99 and I get a new phone so frequently, that would start racking up haha
Trying to decide if I want to pre order from best buy or straight through ATT. I wish Amazon Wireless would announce something already!
Anywhoo . . . I don't have any real reason NOT to order from BB apart from the fact that I don't like and have sworn never to shop there again. Long, unrelated story, but so far I've made good to myself on that promise.
If I do order from BB, is there any downside? Am on contract with them in any way, or only through AT&T? Can I still take my phone to ATT for warranty claims or do I have to take it to BB?
Thanks!
You will not be in contract with BB in anyway. For warranty I'm not sure. If you order through ATT it ships out on 02/16 while supplies last. If you order through BB it ships out 02/19 with the official flip case (free) while supplies last.
LiquidArrogance said:
Trying to decide if I want to pre order from best buy or straight through ATT. I wish Amazon Wireless would announce something already!
Anywhoo . . . I don't have any real reason NOT to order from BB apart from the fact that I don't like and have sworn never to shop there again. Long, unrelated story, but so far I've made good to myself on that promise.
If I do order from BB, is there any downside? Am on contract with them in any way, or only through AT&T? Can I still take my phone to ATT for warranty claims or do I have to take it to BB?
Thanks!
Click to expand...
Click to collapse
Plus you can register your number(s) with Best Buy for their "Phone Freedom" promo and get a $50 gift card per line when you activate the new phone. Can use the card immediately on the phone purchase or on a future purchase. And you can upgrade anytime during 2012.
I registered my number and will use the $50 on the note. Registered my wife's number, who's due for an upgrade in late summer.
Thanks...had no idea it ran all year
mikegehl said:
Plus you can register your number(s) with Best Buy for their "Phone Freedom" promo and get a $50 gift card per line when you activate the new phone. Can use the card immediately on the phone purchase or on a future purchase. And you can upgrade anytime during 2012.
I registered my number and will use the $50 on the note. Registered my wife's number, who's due for an upgrade in late summer.
Click to expand...
Click to collapse
Sent from my SAMSUNG-SGH-I727 using XDA App
Plus keep in mind @ best buy Black Tie protection Plan with no deductibles and buy back program.
Sent from my MB860 using Tapatalk
dmbrown81 said:
Plus keep in mind @ best buy Black Tie protection Plan with no deductibles and buy back program.
Sent from my MB860 using Tapatalk
Click to expand...
Click to collapse
Keep in mind the BB insurance does not cover lost / stolen and is more expensive than AT&T insurance.
Maroon Mushroom said:
Keep in mind the BB insurance does not cover lost / stolen and is more expensive than AT&T insurance.
Click to expand...
Click to collapse
If you buy the Black Tie protection upfront, it's $170 for 2 years (+$30 buyback). That's only $2 more than AT&T at $7 a month.
Sent from my SGH-I897 using XDA App
00mred00 said:
Thanks...had no idea it ran all year
Click to expand...
Click to collapse
It does - but I believe you have to register any and all lines/numbers sometime this week. Nothing to lose - no obligation to actually do the upgrade. But $50 off per phone isn't shabby.
Sent from my SGH-I897 using XDA App
mikegehl said:
It does - but I believe you have to register any and all lines/numbers sometime this week. Nothing to lose - no obligation to actually do the upgrade. But $50 off per phone isn't shabby.
Sent from my SGH-I897 using XDA App
Click to expand...
Click to collapse
hahaha..you don't know me that well yet...I have had 6 phones in the last 6 months lol. I know I will get more.
best buy wins hands down.
not everyone has the luxury of six lines but this is what we do
We have 6 lines on our family plan (5 phones, 1 pc connect {cross upgrade HELLO})...
1.Buy device, purchase buyback, get discount on buyback for purchasing black tie (cancel black tie after 30 days)
2.Sell back Device
3.Use store credit from the buy back to purchase new phone on another line due an upgrade
4.use left over amounts for other toys, or save towards next upgrade.
I always get the newest device
It's worked out pretty well so far. Currently we are out of upgrades until September..but have a few phones that are eligible for buy back should I decide to trade them in towards one device at full price (unlikely)
our next round of upgrades start in September..right about time for the s3
sept, oct, dec, feb, then the following January '13
Oh, and you can't forget price matching...this is a very important part of the process
Maroon Mushroom said:
Keep in mind the BB insurance does not cover lost / stolen and is more expensive than AT&T insurance.
Click to expand...
Click to collapse
Lost and stolen for most people isnt an issue, its broken screens. While ours is slightly more expensive if you do the 9.99 a month, there is NO deductible for breaking you phone. The note will be classified as a tier 3 in att's insurance which means its a $200 deductible on top of the $7 a month. That is just ****ing insane lol if you do our outright price for the protection at best buy its $170 for the two years, putting it right under $7 a month. All without a deductible and unlimited claims. And Im not just trying to push our protection because I work there because frankly, you wont be buying from my store so it wont affect me. I just fully support our protection, coming from 3 broken iPhone 4's and most recently a skyrocket.
Side note, I have a concession line with ATT which I cannot get BB protection on and broke the phone. $200 to replace the vivid lol I just cancelled the line and threw the vivid in the trash
imitenotbecrazy said:
Lost and stolen for most people isnt an issue, its broken screens. While ours is slightly more expensive if you do the 9.99 a month, there is NO deductible for breaking you phone. The note will be classified as a tier 3 in att's insurance which means its a $200 deductible on top of the $7 a month. That is just ****ing insane lol if you do our outright price for the protection at best buy its $170 for the two years, putting it right under $7 a month. All without a deductible and unlimited claims. And Im not just trying to push our protection because I work there because frankly, you wont be buying from my store so it wont affect me. I just fully support our protection, coming from 3 broken iPhone 4's and most recently a skyrocket.
Side note, I have a concession line with ATT which I cannot get BB protection on and broke the phone. $200 to replace the vivid lol I just cancelled the line and threw the vivid in the trash
Click to expand...
Click to collapse
If you buy the protection Plan outright and need to service your phone you'll have to subscribe to the 9.99 afterwards or purchase it again.
Sent from my MB860 using Tapatalk
dmbrown81 said:
If you buy the protection Plan outright and need to service your phone you'll have to subscribe to the 9.99 afterwards or purchase it again.
Sent from my MB860 using Tapatalk
Click to expand...
Click to collapse
Yikes. Idk which best buys you guys are going but theres tons of false info here. Right now, most phones fall into the rapid exchange program. With this, the phone is sent away and a refurbished phone is sent at the same time, making the turn around time about 2-4 business days. This does NOT fulfill your protection plan, meaning it is still active and can still be used again and again with no limit to the amount of claims. If you chose to send your phone as a repair instead of exchange the typical wait time is 14-30 days. If they are unable to repaid your phone in a cost effective manor to them or it exceeds 30 days they will issue you a gift card for the full retail value of the phone so that you can pick out a new one. This WILL fulfill the protection plan. So in a strange, completely misleading way, your initial statement was kind of accurtate. If we give you a $600+ gift card to replace your phone with a different model, yes your $170 protection plan is void. What would you expect?
imitenotbecrazy said:
Yikes. Idk which best buys you guys are going but theres tons of false info here. Right now, most phones fall into the rapid exchange program. With this, the phone is sent away and a refurbished phone is sent at the same time, making the turn around time about 2-4 business days. This does NOT fulfill your protection plan, meaning it is still active and can still be used again and again with no limit to the amount of claims. If you chose to send your phone as a repair instead of exchange the typical wait time is 14-30 days. If they are unable to repaid your phone in a cost effective manor to them or it exceeds 30 days they will issue you a gift card for the full retail value of the phone so that you can pick out a new one. This WILL fulfill the protection plan. So in a strange, completely misleading way, your initial statement was kind of accurtate. If we give you a $600+ gift card to replace your phone with a different model, yes your $170 protection plan is void. What would you expect?
Click to expand...
Click to collapse
that is one of the negative sides AND positive sides to the black tie protection plans.
in some cases it just isn't worth the expense (i.e. when the cost of the plan exceeds about the 50% mark, I don't buy it)
it's rare, but in some cases it just isn't logical.
In this case...$300 for the phone plus $170 for the plan...it's a hard choice.
You realistically are looking at $470 vs $600 which isn't much of a difference...unless you utilize the plan towards the end of its life
00mred00 said:
that is one of the negative sides AND positive sides to the black tie protection plans.
in some cases it just isn't worth the expense (i.e. when the cost of the plan exceeds about the 50% mark, I don't buy it)
it's rare, but in some cases it just isn't logical.
In this case...$300 for the phone plus $170 for the plan...it's a hard choice.
You realistically are looking at $470 vs $600 which isn't much of a difference...unless you utilize the plan towards the end of its life
Click to expand...
Click to collapse
Sorry but that logic doesn't make much sense to me. Buy a phone at 300, break it and pay 650 that equals 950, which is twice the price of the upgrade and coverage for unlimited replacements. I guess its just that I see a lot of customers coming in after multiple broken screen replacements that I don't see the logic of buying other protection or buying outright replacements. To each his own tho I suppose
Sent from my SAMSUNG-SGH-I727 using XDA App
Maroon Mushroom said:
Keep in mind the BB insurance does not cover lost / stolen and is more expensive than AT&T insurance.
Click to expand...
Click to collapse
Consider BB insurance has no deductible. ATT charges a $200 deductible if you phone needs repair.
No you are right...my point being that breakage occurring in the first 6 months to a year the plan makes sense...beyond that it wouldn't .
Its a gamble...otherwise best buy wouldn't offers it haha. The odds are in their favor. Unless of course one pretty much knows they are going to break the phone, or manipulate the program later to get a new device.
Curious question, only because I receive multiple asnswers in store
Does best buy black tie cover cosmetic damage? I have been told yes and have been told no.
Is there a wear and tear clause? I know att has a wear and tear clause and can deny coverage. Reading their fine print I also notice they can deny if its manufacturering related as well.
imitenotbecrazy said:
Sorry but that logic doesn't make much sense to me. Buy a phone at 300, break it and pay 650 that equals 950, which is twice the price of the upgrade and coverage for unlimited replacements. I guess its just that I see a lot of customers coming in after multiple broken screen replacements that I don't see the logic of buying other protection or buying outright replacements. To each his own tho I suppose
Sent from my SAMSUNG-SGH-I727 using XDA App
Click to expand...
Click to collapse
Sent from my SAMSUNG-SGH-I727 using XDA App
00mred00 said:
hahaha..you don't know me that well yet...I have had 6 phones in the last 6 months lol. I know I will get more.
best buy wins hands down.
not everyone has the luxury of six lines but this is what we do
We have 6 lines on our family plan (5 phones, 1 pc connect {cross upgrade HELLO})...
1.Buy device, purchase buyback, get discount on buyback for purchasing black tie (cancel black tie after 30 days)
2.Sell back Device
3.Use store credit from the buy back to purchase new phone on another line due an upgrade
4.use left over amounts for other toys, or save towards next upgrade.
I always get the newest device
It's worked out pretty well so far. Currently we are out of upgrades until September..but have a few phones that are eligible for buy back should I decide to trade them in towards one device at full price (unlikely)
our next round of upgrades start in September..right about time for the s3
sept, oct, dec, feb, then the following January '13
Oh, and you can't forget price matching...this is a very important part of the process
Click to expand...
Click to collapse
U can go to att website and upgrade for 299 even if line is not ready till 2013.u still get the cheap peice untill pre orders ends
For whatever reason it does not work for any of our lines. I tried.
mintu123 said:
U can go to att website and upgrade for 299 even if line is not ready till 2013.u still get the cheap peice untill pre orders ends
Click to expand...
Click to collapse
Sent from my SAMSUNG-SGH-I727 using XDA App
00mred00 said:
No you are right...my point being that breakage occurring in the first 6 months to a year the plan makes sense...beyond that it wouldn't .
Its a gamble...otherwise best buy wouldn't offers it haha. The odds are in their favor. Unless of course one pretty much knows they are going to break the phone, or manipulate the program later to get a new device.
Curious question, only because I receive multiple asnswers in store
Does best buy black tie cover cosmetic damage? I have been told yes and have been told no.
Is there a wear and tear clause? I know att has a wear and tear clause and can deny coverage. Reading their fine print I also notice they can deny if its manufacturering related as well.
Sent from my SAMSUNG-SGH-I727 using XDA App
Click to expand...
Click to collapse
In my store, and I assume in most stores, if a customer wants their phone to be sent out AND they have GSBTP, they are fully entitled to send it out. There is almost no way coverage can be denied, although the plan does specify that submersion and extreme damage (i.e, running it over with a car) is not covered. As long as the customer doesn't explicitly say that was the issue, it is usually fine.
I will say, in two years at BBYM, I have never seen a customer who purchased the protection be denied a phone being sent out. While my store is pretty good at making sure the customer is treated fairly, I can assume that BBYM wouldn't be gaining the market share it is if customers were not being treated properly.
Corvette06 said:
In my store, and I assume in most stores, if a customer wants their phone to be sent out AND they have GSBTP, they are fully entitled to send it out. There is almost no way coverage can be denied, although the plan does specify that submersion and extreme damage (i.e, running it over with a car) is not covered. As long as the customer doesn't explicitly say that was the issue, it is usually fine.
I will say, in two years at BBYM, I have never seen a customer who purchased the protection be denied a phone being sent out. While my store is pretty good at making sure the customer is treated fairly, I can assume that BBYM wouldn't be gaining the market share it is if customers were not being treated properly.
Click to expand...
Click to collapse
Cool cool. I have not had any claims on mobile purchases. I have run into issues on laptops in the past (worn mouse tracker) where I was told it was wear and tear/ cosmetic and had to physically show them that the tracker no longer worked properly. The same with USB ports.
Thanks for chiming in!
I just dumped mine on my evo3D. I have had TEP for a long time (since TP1) & have used it once. A long time ago I dropped my original evo off my desk and it broke. If you consider all the monthly premiums I have paid & the deductible I'm down on the deal.
TEP is increasing from $8 to $11 (a 37.5% increase) starting June 17th for all new LTE devices MSRP $549.99+ which would include the evo LTE. On top of that, deductible is rising to $150 or $200 a whopping 100% increase over the previous deductible.
Those increases are absolutely outrageous. Wasn't the evo 3D $499 off contract when it came out? So this is $50 more and they are doubling the deductible along with a 37%+ increase? You are way better off buying a phone off eBay or craigslist. I guess when the phone is brand new but within a few months prices usually come down.
Anyway I dumped mine just seeing how many of you are planning on keeping it. I may have considered keeping it if the deductible stayed the same but doubling? No thanks Are you guys keeping it?
btw here is the article LINKY
I'm pretty careful with my phone, obviously an accident can happen at anytime but I have an office job so it's on my desk all day. I didn't really think it was the best value before the price increase but now it just seems like a complete joke.
Thank you Mathman for an outstanding write up on the math behind TEP - Everyone should read this post here.
UPDATED Mathman Post with graphs - Everyone should read this post here.
I reluctantly kept mine just in case I bricked my phone.
sent from my iPhone killer
Definitely dumping my TEP, I've never had a reason to use it as I've always been safe with my phones. Keeping my old EVO as a backup.
i never had tep on my evo tho i thought i did until i broke it.. then man i missed having it.. so i will be keeping mine.. insurance is always a gamble but id rather pay for peace of mind then pay for a new phone or go back to my junk one
grrmisfit said:
i never had tep on my evo tho i thought i did until i broke it.. then man i missed having it.. so i will be keeping mine.. insurance is always a gamble but id rather pay for peace of mind then pay for a new phone or go back to my junk one
Click to expand...
Click to collapse
I will be keeping mine for the same reason. I have never had to use it in my time with sprint or even come to think of it maybe even in all my time with Alltel & Verizon too. But it is that if I ever need it. It is there.
Will
Didn't realize they were doubling the deductible that's just ridiculous -_- are there any good alternatives to this insurance? Would cancel but they kinda got us if there's no reasonable alternative...
Sent from my PG86100 using xda premium
Bestbuy and SquareTrade are two other alternatives but, neither of them cover loss or theft.
Dumped it months ago
Sent from my sticky fingered ice cream sandwich Evo 3D
So the Sprint warranty is essentially you making a $464 bet that you'll break your $550 phone over the next 2 years for a reason outside of the 12 month manufacture warranty coverage. Add in the variable of the price of the phone dropping after year 1, and it's a losing bet.
With squaretrade(who I currently use for my old EVO), it's a $225 bet of breaking your $550 phone over 2 years.
Bestbuy insurance just sucks from what I've read.
So... Think I'm skipping it.
The way I am with stuff, I need all the safety nets I can get. I just recently had my Evo 4g sink to the bottom of a lake.
With that being said, I'll probably cancel the insurance after a year and if something happens just be forced to do an early upgrade.
Sent from my Kindle Fire using XDA
purock said:
The way I am with stuff, I need all the safety nets I can get. I just recently had my Evo 4g sink to the bottom of a lake.
Click to expand...
Click to collapse
So you're going to lay down a $332 bet on a $550 phone breaking over the next 12 months?
Take your $332 to vegas and bet on Red. You'll make more money.
If you kill your phone, the payout is $220($550-$332). If you went to vegas with your bet, the payout would be 100%($332).
To protect against loss or theft you may want to add it to your insurance. I keep a personal articles policy for my photography equipment, laptop, and a few other items. I've place phones on the policy in the past.
Sent from my PC36100 using XDA
Expanding on my point....
If your phone ever breaks, don't think of it as you're having to shell out $550.
Think of it as you've already saved $464 of the cost. You're only paying $85 extra for you losing your bet.
In other words, to make it more clear, it cost you $85 more to break your phone w/o insurance than with. That's it.
The question with insurance is, are you really going to drop down $264($11/month) to maybe save $85 one day?
one thing you guys aren't thinking about...what if you have to replace the phone more than once in those two years?
i've had to replace my wife's phone 6 times in the past two years with out paying a deductible any of the times....do the math on replacing multiple times
me personally all the kernel developing and flashing i haven't had to use TEP for my line but having it on both lines and replacing her phone 6 times made it well worth it on both lines
Rodderik said:
one thing you guys aren't thinking about...what if you have to replace the phone more than once in those two years?
i've had to replace my wife's phone 6 times in the past two years with out paying a deductible any of the times....do the math on replacing multiple times
me personally all the kernel developing and flashing i haven't had to use TEP for my line but having it on both lines and replacing her phone 6 times made it well worth it on both lines
Click to expand...
Click to collapse
I've had 7 EVO's in 2 years so I have definitely used me tep. I recently found out that you can downgrade your protection to not include accidents or theft. So essentially normal wear and tear and sprint store support. I may go with this option since none of the times I replaced mine had to go through assurant.
Sent from my PC36100 using Tapatalk 2
btbamzao said:
I've had 7 EVO's in 2 years so I have definitely used me tep. I recently found out that you can downgrade your protection to not include accidents or theft. So essentially normal wear and tear and sprint store support. I may go with this option since none of the times I replaced mine had to go through assurant.
Sent from my PC36100 using Tapatalk 2
Click to expand...
Click to collapse
that is true and a valid option...most people don't know tep is actually 2 different charges
Haven't had one of these policies in the last 5 years on any phone owned. If you're prone to dropping/damaging your device, then by all means get it. For me it would just be wasted money.
I'll take the risk. If something should happen, I'll buy a used one from ebay or similar.
btbamzao said:
I've had 7 EVO's in 2 years so I have definitely used me tep. I recently found out that you can downgrade your protection to not include accidents or theft. So essentially normal wear and tear and sprint store support. I may go with this option since none of the times I replaced mine had to go through assurant.
Sent from my PC36100 using Tapatalk 2
Click to expand...
Click to collapse
This is good to know and what I'll be doing. I've only used assurion once and that was over 4 years ago- the rest of my replacements have been through the store.
.jond said:
So the Sprint warranty is essentially you making a $464 bet that you'll break your $550 phone over the next 2 years for a reason outside of the 12 month manufacture warranty coverage. Add in the variable of the price of the phone dropping after year 1, and it's a losing bet.
With squaretrade(who I currently use for my old EVO), it's a $225 bet of breaking your $550 phone over 2 years.
Bestbuy insurance just sucks from what I've read.
So... Think I'm skipping it.
Click to expand...
Click to collapse
Here is my previous post I posted in another thread. Many people have had bad experience with best buy protection plan but it has changed since the OG evo days.
http://forum.xda-developers.com/showthread.php?p=26016045
Sent from my SPH-D710 using xda premium
Dumped it a long time ago. Keeping the OG Evo as a backup to the EVO LTE.
For those people who have taken the Verizon insurance, do you know what the deductible is on the S4 if you need to replace it?
Shoud be ~$100 like the rest of their smartphones. I haven't checked in a while bit it's in that realm
Sent from my SCH-I545 using Tapatalk 4 Beta
arcanexvi said:
Shoud be ~$100 like the rest of their smartphones. I haven't checked in a while bit it's in that realm
Sent from my SCH-I545 using Tapatalk 4 Beta
Click to expand...
Click to collapse
This. It's $99.
My buddy owns a verizon dealership. Per him, its $99
Sent from my SCH-I545 using Tapatalk 4 Beta
Is it replacement/swap or send in for fix?
Replacement, they overnight you one and then you return yours via enclosed label.
zetachi said:
Is it replacement/swap or send in for fix?
Click to expand...
Click to collapse
Last month when I dropped and broke my Note 2, I went onto asurion's website, filed a claim, gave them my info (this was at 11PM), and the next day at noon I had a new Note 2 on my doorstep. I just had to ship back my damaged Note 2 without any accessories, so I got to keep the battery as a spare. I imagine it's the same way for the S4.
Dont they normally send out refurbished phones? I was looking into the square trade warranty
Sent from my SCH-I545 using Tapatalk 2
chaos254 said:
Dont they normally send out refurbished phones? I was looking into the square trade warranty
Sent from my SCH-I545 using Tapatalk 2
Click to expand...
Click to collapse
They are refurbished unless phone is so new that they don't have any refurbished yet.
chaos254 said:
Dont they normally send out refurbished phones? I was looking into the square trade warranty
Sent from my SCH-I545 using Tapatalk 2
Click to expand...
Click to collapse
I have Squaretrade for my wifes S3. They are cheaper, especially with discount codes, but they are also $99 deductible but they require you to send in the phone for repair, no swap. Turn around on my wifes S3 for cracked screen was about 5-6 days from when we sent it in.
Personally, I just started hanging on to my previous old phone for insurance.
last september i left my phone ontop of my dads car and forgot it up there. found it a few blocks away, screen smashed but it still turned on, was able to save all my **** off it.
called them up around 8pm EST, by 10am the next day there was a brand new nexus at my door. cost me $100 but for the service, speed and the replacement it was worth it.
Verizon's insurance is **** in my opinion who wants to pay $99 to replace a broken phone and they will only replace it 2-3 times. So I went and got mine through Best Buy and pay for their replacement plan which is like 10$ a month and there is no deductible if you break and need your phone replaced. So Im sorry for whoever has to pay that lol
Sent from my Platinum™ Verizon GS4
Platinum™ said:
Verizon's insurance is **** in my opinion who wants to pay $99 to replace a broken phone and they will only replace it 2-3 times. So I went and got mine through Best Buy and pay for their replacement plan which is like 10$ a month and there is no deductible if you break and need your phone replaced. So Im sorry for whoever has to pay that lol
Sent from my Platinum™ Verizon GS4
Click to expand...
Click to collapse
for the $72 difference over 2 year cost ill take the verizon insurance. Unlike best buy I get a BRAND new phone, not a refurb. best buy also doesn't cover lost or stolen devices. I also get the phone either next day or 2 day, best buy cant beat that. I do not trust the quality of refurbs that get put into the best buy system. I use to work for best buy in the geek squad and we handled the insurance exchanges, i do not have a good taste in my mouth from them. I'd get refurb backs that had issues right out of the box, had slight wear. I rather pay the $100, even though its few and very far between to get the phone replaced. the first year you are covered by manufactures warranty so why bother.
dansan382 said:
for the $72 difference over 2 year cost ill take the verizon insurance. Unlike best buy I get a BRAND new phone, not a refurb. best buy also doesn't cover lost or stolen devices. I also get the phone either next day or 2 day, best buy cant beat that. I do not trust the quality of refurbs that get put into the best buy system. I use to work for best buy in the geek squad and we handled the insurance exchanges, i do not have a good taste in my mouth from them. I'd get refurb backs that had issues right out of the box, had slight wear. I rather pay the $100, even though its few and very far between to get the phone replaced. the first year you are covered by manufactures warranty so why bother.
Click to expand...
Click to collapse
Lol great... now im pissed off.
Sent from my Platinum™ Verizon GS4
dansan382 said:
for the $72 difference over 2 year cost ill take the verizon insurance. Unlike best buy I get a BRAND new phone, not a refurb. best buy also doesn't cover lost or stolen devices. I also get the phone either next day or 2 day, best buy cant beat that. I do not trust the quality of refurbs that get put into the best buy system. I use to work for best buy in the geek squad and we handled the insurance exchanges, i do not have a good taste in my mouth from them. I'd get refurb backs that had issues right out of the box, had slight wear. I rather pay the $100, even though its few and very far between to get the phone replaced. the first year you are covered by manufactures warranty so why bother.
Click to expand...
Click to collapse
My Note 2 was a refurb through Asurion, but rest assured it's been working better than my brand new Note 2 ever did. It looks brand new as well.
99 no mater the smart phone
Sent from my SCH-I545 using Tapatalk 4 Beta
---------- Post added at 07:56 PM ---------- Previous post was at 07:54 PM ----------
if you lose it they still send one thats the bonus
Sent from my SCH-I545 using Tapatalk 4 Beta
I'm paying $11/mo. And the deductible is $199!
Sent from my SCH-I545 using Tapatalk 4 Beta
They are correct, it is $100. Just added the insurance on both of my lines.
I bought the Square Deal insurance through Costco, $99 total for 2 years, and only $25 co-pay for up to four claims. Usually overnight replacement.
There is a deductible of $79
http://imgur.com/P4koyk4
One time payment of $89, then deductible of $79 is total $168 for a new (or refurbished) replacement. That's not bad considering the carrier ones are per month so if you don't use it in the first 10 months it's is more expensive then Google's.
Sent from my Nexus 6 using Tapatalk
_Dennis_ said:
One time payment of $89, then deductible of $79 is total $168 for a new (or refurbished) replacement. That's not bad considering the carrier ones are per month so if you don't use it in the first 10 months it's is more expensive then Google's.
Sent from my Nexus 6 using Tapatalk
Click to expand...
Click to collapse
Not bad. Verizon charges $100 per device.
I have TEC but that also includes theft. I'm debating whether I cancel it or not.
did you get it? I skipped it.
It's still a lot of money, but I do understand that it's cheaper than others. And its limit of 2 incidents. I decided to cancel mine though.
I did buy it. It also add a pretty good resale value to the device if you can transfer it when you sell the device
If you pay with a card like an amex, doesn't that provide you with an extra year warranty?
Sent from my Nexus 6
SymbioticGenius said:
If you pay with a card like an amex, doesn't that provide you with an extra year warranty?
Sent from my Nexus 6
Click to expand...
Click to collapse
It does, but you don't get the accidental damage after 90 days....
aside from accidental dmg, you'll get 3 years of warranty with Amex. 1 year MFG original warranty, 1 additional yr for nexus protect then 1 more year from Amex warranty... but how many of you will still have the phone after 2 years?
That's a valid point. When I got this Nexus I said I would keep it at least 2 years. The specs (usability) aren't even that huge of an upgrade from what I have now, but I want it and if I keep it I will sell this one which will make the price negligible. Warranties and insurance are best for things you can't afford to lose. Life, home, car. Everything else... Just buy again.
Sent from my Nexus 6
I did end up getting the Protect warranty. Busted my Nexus 6 twice, once shipped it back to get a new screen/device ($214 I believe) and the second time replaced the screen by myself ($160). Finally slapped a case on it but would rather have it covered.
I got it as well it's hard to beat the price imo
Sent from my LG-D415 using Tapatalk
dirtbikerr450 said:
I did buy it. It also add a pretty good resale value to the device if you can transfer it when you sell the device
Click to expand...
Click to collapse
Only if the buyer perceives value. I personally would pay zero extra for it knowing if I ever attempted to use a transfered policy that it would inevitably be an absolute fiasco.
These warranties offer so little value anymore as the price of repairs and devices keeps falling. Matter a fact, it appears even as prices on high end devices keeps falling (iPhone excluded) the warranty prices are increasing. That's nonsensical.
Sent from my SAMSUNG-SM-G925A using Tapatalk
for a big screen, it is worth to have a warranty
I decided to get it over going with the 128 storage , might be a mistake but who knows. i've only had to use insurance on a smart phone twice.
I'm a bit surprised on the pricing, honestly. The cost is identical, whether you're buying it for the $499 version or the $649 version. If it's a good deal on the 32GB version, it's a fantastic deal for the 128GB one, which is the one I ordered. For some reason, it's not offered if ordering it through Fi, so I didn't get it. However, they're clear that I'll be given an option to buy it later, which I will certainly do.
It's been my experience that anytime I don't have the warranty, I need it, and vice versa. 90 bucks for 2-years worth of piece of mind is worth it to me.
I didn't get it. Not worth it in my opinion.
Sent from my HTC One using Tapatalk
Think of it as a $165 case... use it naked and if the screen breaks, exchange it for refurb one.
I passed on it to go with SquareTrade.
With a coupon code you can get a 2 year with accidental for ~ $70 and the deductible is $75 /claim.
I also couldnt find if Nexus Protect covers full submersion as part of its accidental coverage?
What I want to know is whether this warrantee has limitations when unlocking and installing custom ROMs