help! accidental touches to the screen during calls - OnePlus X Q&A, Help & Troubleshooting

when I use the original oxygenos, I always happens (in each call) that there are unintentional touches the screen that usually make me turn the microphone off or pause the call, all this makes it impossible to make a phone call.
I tried doing upgrades, downgrades, cache cleaning, reset but nothing!
The only way to solve it is to use the CyanogenMod 13 where the bug does not occur but.
can someone help me with this problem ??? I like the stock rom and I would use it without problems

Lock the phone after acepting or making a call, maybe? Ive never had such issues with OOS.

aredpanda said:
Lock the phone after acepting or making a call, maybe? Ive never had such issues with OOS.
Click to expand...
Click to collapse
Yes! the only way is to turn off the phone with the power button after starting the conversation, it is still very frustrating!

If I type a number and make e call the display will immediately go off when I put the phone near the ear. If I just keep it in the hand it will not go off. I guess this is what happen by default. Maybe it has to do with some kind of sensor you turn off on your settings in OOS?

fotjon said:
If I type a number and make e call the display will immediately go off when I put the phone near the ear. If I just keep it in the hand it will not go off. I guess this is what happen by default. Maybe it has to do with some kind of sensor you turn off on your settings in OOS?
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I think the screen is responsive to the touch in some cases despite the proximity sensor turns off the screen, it's a pretty serious problem, those of OnePlus are willing to fix it, but they will leave at least 30 days.
I do not understand if it is a sofware or hardware problem because with the various tests I did the sersore proximity seems to work fine, but I can not make a phone call without any problems

Related

[Q] Proximity Sensor: Photon on CM9

Hi,
I am having issues with ending calls. After I speak with someone and I remove my photon away from my ear, the screen refuses to turn on. The calls stays connected. The only way to end the call is to pull the battery. This happens randomly and frequently almost half the calls.
The entire phone is unresponsive, even the power or volume buttons do nothing. The screen remains off. I guess this has to do something with the proximity sensor.
One thing I have observed is it happens a lot (much more than half) if I get to voicemail or any IVRS system.
I am on beta 0.4.2.1 of joker's. Is anyone facing the same issues? I have had this issue long, pre-beta 0.3
Looking for suggestions and fixes if anyone has one.
- Harakiri
Harakiri1298 said:
Hi,
I am having issues with ending calls. After I speak with someone and I remove my photon away from my ear, the screen refuses to turn on. The calls stays connected. The only way to end the call is to pull the battery. This happens randomly and frequently almost half the calls.
The entire phone is unresponsive, even the power or volume buttons do nothing. The screen remains off. I guess this has to do something with the proximity sensor.
One thing I have observed is it happens a lot (much more than half) if I get to voicemail or any IVRS system.
I am on beta 0.4.2.1 of joker's. Is anyone facing the same issues? I have had this issue long, pre-beta 0.3
Looking for suggestions and fixes if anyone has one.
- Harakiri
Click to expand...
Click to collapse
I did not experience this issue running 0.4.2.1. First thing I would do is download ScreenOn from the Market and set it to keep the screen on when using the dailer/call function.
Not sure what is actually causing this on your particular device though.

[Q] faulty or bug?

second day and already have many problems:
1. ringtone turned off vibration only. still have ringtone with incoming calls
2. making calls screen turned off once near ear. moving away from ear doesn't turn on the screen. try any button nothing works. have to turn off power to cut
3. smart stay isn't smart. screen still turned black even with bright environment
Am I unluckily with a faulty phone or they are known bugs? thanks
Not to sure mate
I have had NONE! of the problems that you have had, although i have had a few problems e.g. the turn to mute media stopped working and things like that, all i had to do was a restore and it is fine now, i was speaking to the people at the carphone warhouse (phone shop in the uk) they said they have only had 1 return since launch and that was because the screen wasnt big enough and they went for the note, i have also always found that samsung is happy to help you if you have a problem with your phone just give them a ring.
1: you need to explain exactly what you changed.
2: It's supposed to go off near ear because uses proximity sensor to save battery turning screen off.
3: Smartstay just doesn't work as well as it should do.

[Q] Screen becomes unresponsive during calls. People can hear me though.

I have seen 2-3 other threads discussing the same thing but no issues were found. Hopefully I will be lucky enough to find one.
I am using an unlocked rezound with a rom that I am not too sure of. I don't remember which one I eventually got working.
My issue is essentially the following,
Power button to lock screen is slow. The red buttons light up but the screen takes 1 minute to show.
I can dial phone numbers and even hear the other person and they can hear me but the touch screen becomes unresponsive.
Ultimately the phone restarts itself or just turns black.
Occasionally I get the error "Process System is not responding, would you like to close it?". I also now have a slight buzzing
sound coming from the earpiece in calls.
Try Wiping and flashing a new rom or doing a factory reset from within the recovery
Atheyst said:
I have seen 2-3 other threads discussing the same thing but no issues were found. Hopefully I will be lucky enough to find one.
I am using an unlocked rezound with a rom that I am not too sure of. I don't remember which one I eventually got working.
My issue is essentially the following,
Power button to lock screen is slow. The red buttons light up but the screen takes 1 minute to show.
I can dial phone numbers and even hear the other person and they can hear me but the touch screen becomes unresponsive.
Ultimately the phone restarts itself or just turns black.
Occasionally I get the error "Process System is not responding, would you like to close it?". I also now have a slight buzzing
sound coming from the earpiece in calls.
Click to expand...
Click to collapse
If you want to know what ROM you're on, go into Settings > About > Software information and it should say something under Software number. Mine says the name of my ROM.
Then just for fun you can pull down on the bottom of the list and see it stretch out and then boing back up when you let go. :cyclops:
But yeah, try wiping and if you do a factory reset make sure you back up any files you want to keep. Do a fresh flash if that doesn't fix it.
SOLUTION - PROXIMITY SENSOR CALIBRATION
Someone on here posted an app for rooted only devices that alters the sensitivity of the proximity sensor.
Dust can be causing the issue or you can use this app to fix it for you. The app fixed my problem instantly.

[Q] Screen turns off when in call?

Whenever I place or receive a call, the screen turns off, and I have to cover up the light sensor to get it to turn back on. In order to end a call, I have to have the accessibility mode turned on to end the call with the power button. I'm running OmniROM, and the rest of the information about my setup is in my signature. Is there a way that I can disable this from happening? It makes it kind of a pain to navigate phone trees on automated systems. Is there a way I can get this to work? I have my phone in a ZeroLemon hard case.
k-semler said:
Whenever I place or receive a call, the screen turns off, and I have to cover up the light sensor to get it to turn back on. In order to end a call, I have to have the accessibility mode turned on to end the call with the power button. I'm running OmniROM, and the rest of the information about my setup is in my signature. Is there a way that I can disable this from happening? It makes it kind of a pain to navigate phone trees on automated systems. Is there a way I can get this to work? I have my phone in a ZeroLemon hard case.
Click to expand...
Click to collapse
It is not the matter of Zerolemon, I am also using that. It is having issue on Proximity sensor. Please google how to calibrate that or off that.
KSKHH said:
It is not the matter of Zerolemon, I am also using that. It is having issue on Proximity sensor. Please google how to calibrate that or off that.
Click to expand...
Click to collapse
Thanks. I found the answer here.
http://www.androidlegend.com/how-to-perform-proximity-sensor-calibration-on-any-samsung-phone/
Except the strange thing is, *#0*# doesn't work at all on OmniROM, so I had to check the calibration with ADB.
k-semler said:
Thanks. I found the answer here.
http://www.androidlegend.com/how-to-perform-proximity-sensor-calibration-on-any-samsung-phone/
Except the strange thing is, *#0*# doesn't work at all on OmniROM, so I had to check the calibration with ADB.
Click to expand...
Click to collapse
Ha..that even not working in my ROM. The reason behind might be deleting all *test.apk files from the ROM. Those usually been deleted as bloatware. But looks like you need those.

Proximity sensor problem on call

i have m2001j2g on MIUI 13.0.7 version stock rom, no root. Since i bought the phone 2 years ago i have been having problems with calls. When i put the phone on my ear, the screen goes off as expected but after a while it opens again and my face touches the screen. mostly closing my microphone, and doing other stuff as my face keep touching the unlocked screen. i tried locking my screen before a phone call and tried proximity sensor reset APK. none of them worked. i really like the specs but this problem annoys me. is there any solution?
ilampayen said:
i have m2001j2g on MIUI 13.0.7 version stock rom, no root. Since i bought the phone 2 years ago i have been having problems with calls. When i put the phone on my ear, the screen goes off as expected but after a while it opens again and my face touches the screen. mostly closing my microphone, and doing other stuff as my face keep touching the unlocked screen. i tried locking my screen before a phone call and tried proximity sensor reset APK. none of them worked. i really like the specs but this problem annoys me. is there any solution?
Click to expand...
Click to collapse
If it's not hardware problem
You can try calibration/re calibration
Goto my device>all specs>click on kernel version multiple times, it will open CIT menu
And find your desired option.
Just install "Call Proximity Sensor Fix" from playstore.
none of the recommendations worked. only proximity sensor fix app's proximity overrider works but it creates a constant notification. i use blockada for adblocking, it also has a constant notification. they keep changing places, it is annoying
edit: ok, i just unclicked show notifications for both app's, locked them on running applications, remove all restrictions: they are both working now without any notification. call proximity sensor fix it's overrider works dine, thanks all

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