So i posted this in another thread and cant change the topic of it so ill just post this here and combine them with a little more attention on the gps part since there are issues with no results,
Heres what i posted before:
---->My LG G5 went back to LG. WIFI bluetooth dead
always leave wifi on over night. woke up and wifi and blue tooth dead. bluetooth turns on then turns off 2 seconds later. wifi hangs the phone and forever stays turning on wifi.
then i searched for att update and there was one little over 600mb. to bad i couldnt download it without wifi.
reset phone several times and restored to factory a few times and would never change. Reset the phone to factory final time before shipping and bluetooth actually turned on and worked. Wifi still dead
any history or this issue?
I had the phone for a whooping 2 months. I miss it. on a sony for now <-----
When i reset the phone for the last time before putting it in the box heading for LG, Bluetooth turned on and worked. Connected a device. BUT wifi still failed to turn on. it would just say turning on wifi and hang.
I get it back from LG and the slip says "symptom - GPS test fail" "repair - download new software"
im wishing right now that i had checked the gps before sending it out. Never had a problem that i seen with gps and i had been using it a couple times a week
LG devices
Hi there!
I had a similar problem on my G2. Have been doing a lot of google research lately, and I found out that there are a LOT of people out there with the same (or similar) problem. The tricky thing with this problem is the fact that it is very hard to tell if it is a software issue, a hardware issue, or a mixture of both.
Here are some links to youtube videos, you will recognize the effect immediately when you see it:
https://www.youtube.com/watch?v=fRGnQz1zUmw
https://www.youtube.com/watch?v=4W8YJMDFM88
http://www.dailymotion.com/video/x2cuyjt_nexus-5-turning-wifi-on-frozen-problem_tech
I've fixed the problem on my device, but I am still trying to track down details about the root cause of the problem. From all that I've seen and read through so far, I currently believe that the malfunction is caused by a defective solder joint between the WiFi/BT chip and the motherboard, which in it's turn may induce some consequent software issues, but no proof on that.
Further more, it seems to me that mainly LG devices are affected; it doesn't matter if it's a G2, G3, G4, G5 or Nexus etc., as long as LG is the manufacturer, it seems that the device is specially prone to this error. Probably LG has been using the same (error-prone) WiFi/BT chip for all their devices, I haven't gone into those details yet. On the other hand, the cumulation of these errors at LG could be pure coincidence and I could be completely wrong, of course.
The reason that leads me to assume it is the WiFi/BT chip is that, if you apply pressure on the chip (during operation), pushing it against the main board, the WiFi/BT functionality is restored; letting go will interrupt the function again.
Another thing I've been wondering, is how the solder joint gets broken in the first place. I know that I've dropped my device a few times; also, my WiFi/BT stopped working one fine morning, after recharging it over the night, as is happened with yours. I have several times noticed that the phone gets very warm, or even hot, when recharging. This leads me to believe that the defect is induced via mechanical or/and heat stress.
If you are interested, here is an incomplete list of stuff that I've tried until I finally was able to restore the functionality using some tape strips:
http://forum.xda-developers.com/general/help/qa-wifi-stuck-mac-020000000000-g2-g3-g4-t3452133
I am curious to know how your story carries on, keep us posted!
my story is ended pretty much with that lg g5. my wife decided to get off the samsung band wagon and get an lg g5 so i got a new one for free. Im just going to sell the repaired phone and hope for the best with the new ones.
I just cant understand why the paper work said gps test fail and the repair was download new software. I played with it and everything seemed to work again.
Tons and tons of people are having issues with gps. Could it be a hardware problem some people insist on or is it just a software update??????
Maybe they should recall these g5's and get us out of the business of being test dummies.
carhigh said:
my story is ended pretty much with that lg g5. my wife decided to get off the samsung band wagon and get an lg g5 so i got a new one for free. Im just going to sell the repaired phone and hope for the best with the new ones.
I just cant understand why the paper work said gps test fail and the repair was download new software. I played with it and everything seemed to work again.
Tons and tons of people are having issues with gps. Could it be a hardware problem some people insist on or is it just a software update??????
Maybe they should recall these g5's and get us out of the business of being test dummies.
Click to expand...
Click to collapse
According to my carrier, Verizon, it is indeed a known hardware defect, and not software-related. I am having bluetooth dropping issues, too, and it's driving me nuts. My Wifi tends to need to be toggled off and on every now and then, but I just chalked that up to my terrible intermittent connection in my building.
carhigh said:
my story is ended pretty much with that lg g5. my wife decided to get off the samsung band wagon and get an lg g5 so i got a new one for free. Im just going to sell the repaired phone and hope for the best with the new ones.
I just cant understand why the paper work said gps test fail and the repair was download new software. I played with it and everything seemed to work again.
Tons and tons of people are having issues with gps. Could it be a hardware problem some people insist on or is it just a software update??????
Maybe they should recall these g5's and get us out of the business of being test dummies.
Click to expand...
Click to collapse
Got Mine G5 Repaired because I was having GPS issues. My G5 is on it's way back and the repair notice listed as follows:
Defect: WI-FI detection problem
Repair Results: Bluetooth/WIFI module
I called them to say I had no WIFI or Bluetooth issues, however they told me it's all one module. Still not sure why it listed the defect as WIFI detection, but maybe it's not a free form field and that was the closest thing they could select. I should have it by Friday and hopefully the replacement module is different. I know that squeezing the sides of my phone made it work better so I also thought it was a contact problem.
i think i can include myself now into this category..
my gps constantly fails ... first i thught its greenify issue but all troubleshooting no sucess
Sent my phone in for repair. Let's see how it goes.
Seems this is just inevitable on the LG G5s....perhaps I should just send my wife's in with a GPS/BT problem, get the repair performed and then send my own in just to get the repair performed.
Related
Hi guys, I could really use some help.
I've a T-Mobile G2 variant which was running a stock HTC Sense ROM. I started getting weirdness happening on it though - the home screen moving on it's own - switching between pages and back again, pressing any buttons apart from the power button just switched the home screens to the thumbnail view. Dialogue boxes refused to let me press the okay or cancel buttons, and texting became impossible - key presses deciding for themselves what they thought I was pressing. Rebooting the phone made little difference, and I tried re-calibrating several times, but this only helped for a short time before it all went again.
Just before Christmas I decided to flash a new ROM, deciding upon the Froyo 2.2.1 final from Elelinux. I have the same problem though, and it's right annoying.
Has anyone else experienced a similar problem?
Apps I currently have installed are:
Google Sky Map
Jewels
Google Scoreboard
Shazam
Sky+
Superuser
Terminal Emulator
WiFi Analyzer
The phone is almost 18 months old, but had been working perfectly until recently - around the same time I installed Angry Birds (which I uninstalled assuming it to be the cause).
Well i had this behavior as well. You need to change your digitizer as your screen has become unresponsive. I tried to fix it myself following the guidelines in the according thread in General and ended up breaking my camera lens.
So what i am suggesting is you get it to an HTC Repair store and let them fix it under warranty. Mine is as good as new now.
Unfortunately sounds like an issue with the digitizer in the screen, which can be repaired but isn't a simple job. The fact that touching the screen anywhere shows the preview suggests the screen is already registering a touch (hence broker digitizer). Don't spose you have an extended warranty or insurance for a replacement?
Hi there,
I've changed mine a month ago, it has cost me about 40€ and was made in 30min with the official tutorial from Htc that you can find on youtube. It was yes.. Really eaaasy ;-)
gruß,
H.
Thanks for the replies - I had hoped it would be software, although I kinda knew it would be hardware. I've got a monthish left on my contract, so I don't think it'll be in warranty, see if I can hang on without it :/
Isn't HTC giving 2 year of warranty for hardware? I've still got a year to go in mine.
mine's not from HTC - it's a T-Mobile one (albeit from a 3rd party supplier), and T-Mobile warranties are usually rubbish from my experience.
Well you won't lose anything by trying. Get in touch and bust their balls so you can get your digitizer changed. It's a hardware fault, not yours. I was treating mine very very well and still it broke after 9 months of use.
Get them to change it, it's not your fault they use crap material to make them.
from what you've said, Id say its maybe more likely to be a trackball issue, which probably doesn't make much of a difference to you, but might be slightly easier to fix
CyberWalrus said:
from what you've said, Id say its maybe more likely to be a trackball issue, which probably doesn't make much of a difference to you, but might be slightly easier to fix
Click to expand...
Click to collapse
He cannot type a message because letters type themselves in, it's clearly a digitizer problem, not a trackball issue i'm afraid.
Reflashed stock T-Mobile ROM this morning - hopefully I can get to my local T-Mobile shop at lunchtime to get them to fix it. Thanks for all your help.
and then I returned. T-Mobile said there was a long processing time for repairs at the moment, and they had no loan phones I could use whilst mine was away. Did say I could upgrade early though which was nice. Spent my lunch hour trying out several new phones (including a couple of nokias, sorry). Came back with a Motorola Defy, and a still broken Hero.
My phone has serious GPS issues. It usually takes about a minute to get a hot fix under ideal conditions, sometimes the phone would lose the fix or not get it at all. When I visited South America below the equator, the GPS didn't work at all. Once it even got me in a tense situation with a dishonest taxi driver. Since I noticed that problem several months ago I flashed ZV9 with factory reset, it didn't help. Is this a known problem?
wow... seriously no replies? I have had serious issues with my GPS as well. I have sent it to LG TWICE to fix the issue. I took screen caps and gave detailed evidence of the problem. I am still analyzing the latest "repair" they did but I am not so sure thus far.
I think this phone is just a POS.
The second time in for repair seems to be holding thus far. You may have to do the same with yours. Be explicitly clear of the problem and provide screen capture evidence (as I did). Otherwise, you may just have someone say they "fixed the camera" or something else that never had a problem.
Hey guys,
I gave my old p769 to my pops, and some time ago he complained that his wifi stopped working. He's not fully sure what he did, he thinks maybe he pressed some button combination that disabled wifi? Anyways, I decided to use LG's mobile support tool to flash a fully stock V20H kdz on the phone; maybe flashing full stock might fix the wifi...it didn't. In stock I can press the icon into ON, but when I go into the wifi menu it shows no networks and the button goes back to OFF. In addition, at that point it won't allow me to turn the wifi back on. In custom ROMs, it won't allow me to turn the wifi at all, the icon is "faded out" in both settings and quicksettings. My dad told me that he does drop the phone a lot, and although the screen is intact, there appears to be some fuzziness on the screen. So...is the wifi dead?? I've attached some pics of the "fuzziness" from the phone's screen. Thanks!
Maybe a connection somewhere in the phone got disconnected since he does drop the phone alot. Also the fuzziness on the screen might be from the drops too.
Sounds similar to the behavior of my p760. WiFi dead, no reflashing or resetting helped. I don't know a solution though. I still had warranty and LG exchanged the mainboard. (I can look up the tests and what they did, if you're interested.)
mendacium said:
Sounds similar to the behavior of my p760. WiFi dead, no reflashing or resetting helped. I don't know a solution though. I still had warranty and LG exchanged the mainboard. (I can look up the tests and what they did, if you're interested.)
Click to expand...
Click to collapse
Don't worry about it. So, it's been a while. My dad finally got the phone checked out, and turns out the numerous falls messed with some of the internals and thus wifi is dead. They said they could fix it but in exchange Bluetooth wouldn't work? But either way, my parents opted to use my sister's older phone, a Samsung Galaxy Exhibit (t599) and got him a MUCH BIGGER case.
Can't help but feel a bit salty as it was the 1st phone I ever fully tweaked thanks to XDA. But stuff happens. Thanks anyway! And thanks to all who made this phone a much more enjoyable experience, from xposed devs to CM11, to all who helped me fix my p769 after I thought I bricked it like a million times. You guys are all awesome
My V10 went into a bootloop back in November and I was fortunate enough to get it replaced days before the 1 warranty expired. Yesterday, my wife's V10 also suffered the same failure. Unfortunately, no insurance and Verizon still insists that they don't know anything about the hardware fault that's causing these phones to bootloop. I can cough up my failure to just bad luck, but both phones failing for the same thing has nothing to do with luck.
If anyone knows of a class action suit being filed against LG, I would be interested in signing up.
Last LG product I'll ever purchase.
lawsuit
I'd be surprised if there wasn't one. The same thing happened to my G4.
I'm pretty sure there is one...Google it
I've seen the articles of an active lawsuit against them, but there's no information on how to join. Usually, the attorneys will get companies to release the information of customers who may have been affected so that they can be contacted to join or opt out. Either way, I will send them an email and see if I get a response..
My phone just got the bootloop yesterday and I was able to get Verizon to agree to send a replacement for me even though I am well out of warranty. The person I spoke with on chat said she researched it and said it was a known issue so they could cover it. So my replacement phone comes tomorrow. Now I am just trying to get it to boot long enough for me to back up whatever I can.
xceebeex said:
My phone just got the bootloop yesterday and I was able to get Verizon to agree to send a replacement for me even though I am well out of warranty. The person I spoke with on chat said she researched it and said it was a known issue so they could cover it. So my replacement phone comes tomorrow. Now I am just trying to get it to boot long enough for me to back up whatever I can.
Click to expand...
Click to collapse
You faired far better than me. They told me they didn't know anything about the issue (however they knew about it back in November when my phone died a few days before it's one year anniversary) when I called about my wife's phone suffering the same fate.
I did call LG and they are definitely aware of the issue as they extended the warranty of the phone by an additional 6 months.
Verizon should still address this issue with its customers rather than brush it off as just another defective device out if warranty.
I think there is one right now.. Not sure how to find it.. I notice most of the people experiencing bootloop ignored fixing the overheating, which almost all of them do out the box.. Mine did and I stopped the overheating right away simply by enabling developer option and turning off all window animations.. Don't know what that is but since them my v10 stays cold to the touch for basic daily use.. Even when watching videos.. I haven't tried gaming but I plan to.. You might want to do it to the one you just fixed.. By default it's on " x1."
lowkeyst4tus said:
I think there is one right now.. Not sure how to find it.. I notice most of the people experiencing bootloop ignored fixing the overheating, which almost all of them do out the box.. Mine did and I stopped the overheating right away simply by enabling developer option and turning off all window animations.. Don't know what that is but since them my v10 stays cold to the touch for basic daily use.. Even when watching videos.. I haven't tried gaming but I plan to.. You might want to do it to the one you just fixed.. By default it's on " x1."
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Click to collapse
Thanks, I'll give that a shot. My wife isn't a very heavy user, so don't know how the phone overheated that much to cause the hardware issue.
Received notification that LG repaired the phone by replacing the main board. They determined the fault to be "phone not charging". What a crock of ****. That was not even a problem.
Meanwhile, I'm 2 days in still waiting for a response to my email from the firm that is already suing them.
Hypnosis4U2NV said:
Received notification that LG repaired the phone by replacing the main board. They determined the fault to be "phone not charging". What a crock of ****. That was not even a problem.
Meanwhile, I'm 2 days in still waiting for a response to my email from the firm that is already suing them.
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Click to collapse
I bought my V10 day 1 (10/30/'15) and it bootlooped like a week ago. Sent it in and just got the email saying it wasn't charging through the port. Right... 20 months in and they're still replacing boards "under warranty" though so I'm not mad lol
AirForceOnes0010 said:
I bought my V10 day 1 (10/30/'15) and it bootlooped like a week ago. Sent it in and just got the email saying it wasn't charging through the port. Right... 20 months in and they're still replacing boards "under warranty" though so I'm not mad lol
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Click to collapse
Nice to know it wasn't just me they used that excuse with, guess they don't want the real reason of shoddy hardware being a liability in court.
My V10 replacement from Nov 2016 now exhibits WiFi disconnection issues. Wife's V10 has no such problems. Hopefully I can get to November before the phone totally faults out again.
I was looking forward to the Pixel 2 but I heard it's going to be a LG manufactured phone. Ugh, that's sad news as I won't even consider it.
Agreed, I definitely won't be one of the early buyers for a pixel 2. Bought a Note 4 off ebay, gonna roll with that and my newly repaired V10 as a backup until one of these manufacturers makes a modern phone with all the features I want. V20 would've been it but I'm not about to have one of those bootloop on me as well.. See what the V30 brings I guess
Just a little update from getting my main board replaced. Got it back yesterday after missing FedEx the day before and the sim no longer worked, but they left my glass screen protector on which I wasn't expecting. It had been updated from 25A (I was holding out for mm root..) to 28A. Everything seems to work but it is no longer going to be my dd. If something happens to my note I'll activate it but it's on zerolemon-mp3 player duty for now. Still love the idea of the V10...
Thanks for the update. They had removed the screen protector on my phone when I got it back. But so far phone is running ok. It did shut down on its own from getting too hot a couple of days ago. I was taking pictures and leaving the photo camera on when it did it.
Hi all,
Received my 1 iii yesterday, spent several hours setting it up, tweaking, testing, transferring files--and love it. Been an LG V-series user for the last six years, but with LG bowing out and having moved toward radiused corners, rounded glass, notches, etc. anyway--I'm very glad Sony is still out there making sane, non-compromised phones with basic features like microSD, no hole punch, and headphone jacks that are now treated as "niche" or "enthusiast".
BUT, unfortunately, having a very odd problem, and can't find any examples of anyone else having the issue... but it basically makes the phone unusable.
Literally any time the screen turns off--whether via pressing the power button, or via an inactiivty screen time out--the phone either shuts down, or restarts.
I've done a factory reset several times, tested it with fully restored apps/settings/personal data/etc., and totally un-restored, makes no difference--the issue always happens. So it's not the fault of any setting I altered, app I installed or disabled, etc.
I remember the first time I booted up the phone--but none of the factory reset times since then--that it said something about some setting being on to prevent battery wear from the phone being accidentally turned on during shipping. So maybe there's some bizarre setting somewhere that auto-shuts-down the phone when the screen turns off? Otherwise I'm at a total loss...
Thanks in advance for any help!!
Here is one of two reviews from Amazon about this phone:
"Got in the infinity reboot issue right out of the box...a $1200+ phone, very disappointed .
Got it today on the release. Then start setup and update. Not even until all set up finished, it restarted first time. Then again in just about 15mins. Overall been through restart 12 times. Try hard reset and all other methods, not helping. Return....."
So, unless you are the one who left this review...you are not alone! This type of stuff makes me so disappointed!
Sounds like the reviewer on Amazon was having a different problem. Mine stays on perfectly fine as long as one is interacting with it--only shuts down/restarts if the screen turns off.
Given the variety of software states in which the problem occurs--vlank setup, full set-up, safe mode--seems like a rare hardware issue. As long as it can be replaced with a correctly functioning unit quickly, it's still the phone I want...
If not, I guess I ride out my LG V50 till it dies, and then quit using smart phones...
Having to ship it in for warranty repair. Seems like almost certainly a hardware problem--sounds like I "won" the lemon lottery. A bummer, but not an indictment of the phone generally.
But I'm still really digging the phone--when it works. Did a video A/B with my LG V50, and while it didn't strike me as miles better--it definitely was when full-screen. Not having to look at rounded corners and a notch is worth a lot to me. With font and display set to smallest settings, *love* the look and roominess of the screen.
I agree with not wanting notches, or punch holes...this is why I am interested in this phone...PLUS I truly miss having a notification LED. However, so far the reviews from end users/owners...not the "pro" reviewers on YouTube..is leaning towards the negative! My last three phones have been from OnePlus. Currently on the 8T. I know many have started to slam OnePlus for their practice of late patches and higher prices...but I have not had even ONE problem with any of the OnePlus phones I've had! They just work. I've had the 6, 7-Pro, and now the 8T. There's nothing out there that even interests me any longer that doesn't overheat, or freeze, or have unnecessary dedicated assistant buttons??? Disgusted with them all. I just might have to take a harder look at Apple!!!!
Outside of what appears to be a truly random and uncommon hardware issue that's affecting mine per this thread--I actually really loved the 1 mk iii so far.
I haven't had overheating issues, camera seemed excellent, loved the hardware build quality, *LOVE* having a proper screen again (including no notches, aspect ratio, and tons of room w/ fonts and appearance set to smallest). I will never buy a phone that doesn't have microSD support, and access on this phone is awesome (no tool needed).
I wouldn't be too quick to write it off--especially not for the likes of Apple, who provide a hugely compromised, feature-removing, closed-ecosystem product at an inflated price for what you get.
Keep in mind--it's the internet, so you're going to far disproportionatly have people needing to discuss problems. Folks for whom nothing goes wrong--for any product--won't tend to seek out places like this to say so. So I wouldn't let a really small sample of issues unduly color your view...
Hi I have the exact same issue. Received mine on the 24th and transferred everything over from Oppo find X2 pro. Thought it was me at first when trying to wake but it rebooted. All fine until used in car QI base. After 20 minute drive picked it up and tried to wake only for the same thing to happen. Did this several times yesterday and this morning both on and off charge and while cool to touch. Very disappointing as expected more for something that cost nearly £1200! Like the phone a lot and prefer it over the Oppo but cannot find a way around this. A new 256k micro SD card also being used so have tried without this, without the EE sim and factory reset but still it happens. It's unusable as is so will have to be replaced, unless any suggestions?
Have had a few good Android phones from Huawei P20 pro, Mate 20X to current Oppo in recent times but never had an issue like this.
Having to swap back to the Oppo is very time consuming and exasperating!
Shame as this is a stunningly good phone.
Mikehbw said:
Hi I have the exact same issue. Received mine on the 24th and transferred everything over from Oppo find X2 pro. Thought it was me at first when trying to wake but it rebooted. All fine until used in car QI base. After 20 minute drive picked it up and tried to wake only for the same thing to happen. Did this several times yesterday and this morning both on and off charge and while cool to touch. Very disappointing as expected more for something that cost nearly £1200! Like the phone a lot and prefer it over the Oppo but cannot find a way around this. A new 256k micro SD card also being used so have tried without this, without the EE sim and factory reset but still it happens. It's unusable as is so will have to be replaced, unless any suggestions?
Have had a few good Android phones from Huawei P20 pro, Mate 20X to current Oppo in recent times but never had an issue like this.
Having to swap back to the Oppo is very time consuming and exasperating!
Shame as this is a stunningly good phone.
Click to expand...
Click to collapse
Forgot to say there are others on here with similar issue, under random reboot thread.
After sending in for "repair" and receiving it back with no improvement (but "repaired"), Sony has finally agreed I'm due a replacement unit. Have shipped my first unit off, due to arrive to them next Wednesday. Will hopefully receive a properly-functioning replacement soon thereafter... Agree that, if the phone didn't have this bizarre issue, it would be great--very close to what I want in a phone (versus the myriad options out there that don't offer what I want, and insist on absurd design choices I detest).
So, we'll see. Certainly frustrating to have an issue like this on a phone that costs more than plenty of computers...
(To be clear, I had the issue literally every time, from the beginning, regardless of what I had/hadn't set up, installed, sim card/no sim card, micro SD/no micro SD, etc.).
I have Xperia™1 III but the phone is really stable for me, no random reboot. I have only heating issue. Xperia™ XZ2 Premium hasn't heat like this phone. My phone is Hong Kong device
Most likely not what caused your issue...but...it is NOT a good idea to allow any backup to install all your previous apps from an "old" phone to a new one. I know it can be a major pain and very time consuming to install everything from scratch when setting up a new phone...however...when you allow a backup to flow freely onto a new phone you are allowing all the junk to come back also! It's up to you, but I always install everything from scratch and it may not be related but...I have owned many, many phones and NEVER had all the problems that so many have all across the board. Am I just lucky, or is it because I have so much experience with computers and know how to set things up properly? YMMV
jaseman said:
Most likely not what caused your issue...but...it is NOT a good idea to allow any backup to install all your previous apps from an "old" phone to a new one. I know it can be a major pain and very time consuming to install everything from scratch when setting up a new phone...however...when you allow a backup to flow freely onto a new phone you are allowing all the junk to come back also! It's up to you, but I always install everything from scratch and it may not be related but...I have owned many, many phones and NEVER had all the problems that so many have all across the board. Am I just lucky, or is it because I have so much experience with computers and know how to set things up properly? YMMV
Click to expand...
Click to collapse
I think you have been lucky
Like you I have never had a problem and been in IT since the early 80's but this isn't something that's has been moved over. Sadly, the phone behaves the same wether out of the box or fully migrated. In the PC world I saw something similar with overheating and poorly cooled AMD processors in the 90's and am wondering if this is a heat related component batch issue?
Sony need to get a grip on this sharpish or they will be looking at refunds, which is never good.
The reboots are caused by the fingerprint reader. My new phone would bootloop while fast charging if my one and only configuration after a factory reset was setting a fingerprint.
DO NOT SEND IT IN FOR A WARRANTY REPAIR - - IT WILL GET WORSE
Get a refund.
First, Sony sent it to SBE with FedEx Ground, which currently takes about 2 weeks.
Second, SBE returned it bricked and voided my warranty. They said I flashed it but I had sent it in new and unmodified. I didn't even think they returned my own phone back because it had a UK/EU label and destroyed firmware. Sony Support would no longer help me because I was no longer a customer. SBE insisted I was a firmware flasher that deserved nothing. I ran EMMA and it showed my phone IMEI, locked bootloader, and stock firmware.
I finally found somebody on Sony Support who would give me an RMA. Maybe it was their mistake, but I wasted no time shipping it back. I'm doing a credit card charge reversal if I get any more crap from Sony/SBE.
I have spoken to Sony UK tech support and they have confirmed there is a reboot issue with some1iii's. Apparently, second line technical support have identified the issue (software) and there will be a revision released to cure this. When pressed, they couldn't give me a date for this and were a little vague. I was advised to return to my supplier for a refund.
Not good on a phone costing £1200 and surprised they haven't got their act together more quickly. They seem to be struggling getting phones shipped presently and my supplier has confirmed a 14 day wait if I want to re-order. I don't know if this is just poor advanced planning by Sony UK or if this is a Sony global problem trying to get hold of the components for manufacture.
Despite all the issues, this phone still ticks all the boxes for me so have decided to wait for the dust to settle!
Good to know there's some awareness now on Sony's part of this issue, and a plan yo resolve it via software (?). If the second unit I get has the same issue, I guess I'll wait a bit for that aoftware resolution--but deeply hoping I won't have the issue again.
I will say, I believe I tested not registering any fingerprints on at least one of the numerous factory resets I tried, and I believe the issue still occurred--had seen threads of similar issues stemming from the fingerprint reader on other manufacturer's phones, so tried to rule it out...
The original phone I got back from SBE wasn't bricked, it just wasn't in any way improved. Fortunately Sony didn't make any weird claims that I'd done anything wrong (I wouldn't know how to mess with "rooting" or whatever--no interest/need to). It was delivered to Sonyin San Diego by FedEx today--so hoping my replacement unit ships in the next day or two...
Mikehbw said:
Despite all the issues, this phone still ticks all the boxes for me so have decided to wait for the dust to settle!
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Click to collapse
Agreed. With LG gone, I really want the Xperia 1 iii to pan out--only phone that has microSD, no notches/currves/radiused corners, a hogh-res screen, and a headphone jack. If I can't get one to work properly, I'll probably just buy another LG V50, second-hand.