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I waited most of this year for the Note 7 to be released.
I've not been able to use the phone properly for most of September (had to leave it at home during a holiday where it would have been great to use the camera). Had the phone crippled to 60% battery. Had to pack up and exchange the phone. Have bought two cases (one temporary while official Samsung LED case came into stock), a wireless fast charger and signed up to a year long SIM only contract.
There is nothing on the market that makes a half decent replacement. There is absolutely nothing that covers all of the features and functionality.
We (in the UK) await Samsung's offer to rectify this.
If as is rumoured we are to be offered a full refund or an S7/S7Edge plus a refund of the difference then I find that utterly unacceptable. I could have bought an S7 Edge when it came out, I didn't want one. I certainly don't want one now when it's due to be replaced in less than 6 months time. I absolutely don't want one at full retail price.
So here is a proposal to Samsung. Sell me a S7 Edge at HALF price with the promise to buy it back and exchange it for an Note 8 when it is released next year. Refund the cost of all my accessory purchases.
As for the Gear VR (now rendered useless), I've no idea what to do with that.
someone need to make a petition for everyone urging Samsung to do the right thing. I can't use my Note 7 anymore and stuck in a 2 yr contract. I am willing to take the S7E for now but they should sell the Note 8 to us who had the Note 7 at a discounted price.
marktang said:
someone need to make a petition for everyone urging Samsung to do the right thing. I can't use my Note 7 anymore and stuck in a 2 yr contract. I am willing to take the S7E for now but they should sell the Note 8 to us who had the Note 7 at a discounted price.
Click to expand...
Click to collapse
100% this. I want the option to use an S7 or similar until they've released a successor and allow me to take that up when it's available!
From what I've heard, people can exchange it for an s7or get a full refund for the device from contractor or the place you bought it from
Awesomeslayerg said:
From what I've heard, people can exchange it for an s7or get a full refund for the device from contractor or the place you bought it from
Click to expand...
Click to collapse
That's the story that I've heard from a few sources. However it's hardly compensation is it.
I'm sorry for messing you about for the last month, I'm sorry that you will have to wait a year for a proper replacement, I'm sorry that you will have to pay FULL PRICE for a phone that you don't really want as a replacement. ETC. And for all these sorries we get NOTHING.
Not good enough.
Yeah but because they locked bootloader I had a T-Mobile version and I couldn't not Route 9 so like I said we can't bootloader locked I had to ship my T-Mobile one back to T-Mobile I got a full refund but then I purchased and international version so I could have came root but I had to purchase off of eBay. I paid the full amount through a store. But he is not holding the store accountable eBay not holding themselves accountable and Samsung cannot hold themselves accountable period Samsung will not give me a refund or help me out neither will eBay so at the time being I'm stuck
Sent from my SM-N920T using XDA-Developers mobile app
they are giving ppl 100 to stay pssssh
Accepting their replacement offer seems a total ripoff. The S7 Edge goes for 799€, the S7 for 699 in their online store over here in Germany, 200 € !! more than on Amazon.
I called Verizon, gave them all my note 7 receipts from Amazon and eBay like lens case, screen cover, 2 wireless chargers and they credited my account by the total amount. I am bringing in the VR to also get refunded. I get to keep the 256gb memory card and the wireless charger as the wife has s7 and can use them
Sent from my SM-N930V using XDA-Developers mobile app
Samsung offers $100 credit to swap your Note 7 for another Galaxy phone http://www.androidcentral.com/samsung-offers-100-credit-swap-your-note-7-another-galaxy-phone
Sent from my SAMSUNG-SM-G935A using XDA-Developers mobile app
Does att offer the note 5?
The corporate store I was at had them out for sale, as well as the authorized retailer that I goto a lot.
Sent from my SAMSUNG-SM-G935A using XDA-Developers mobile app
nuclearrage said:
The corporate store I was at had them out for sale, as well as the authorized retailer that I goto a lot.
Click to expand...
Click to collapse
For how much?
nuclearrage said:
Samsung offers $100 credit to swap your Note 7 for another Galaxy phone http://www.androidcentral.com/samsung-offers-100-credit-swap-your-note-7-another-galaxy-phone
Sent from my SAMSUNG-SM-G935A using XDA-Developers mobile app
Click to expand...
Click to collapse
Thanks for posting this. I "just" returned mine yesterday! Even though the promo is supposed to start today it says you will still get another $75.00 if you were already getting $25.00.
Sent from my non-exploding Samsung Galaxy Note 7 via Tapatalk
Is it Samsung offering this only or are the carriers offering this as well?
Sent from my SAMSUNG-SM-N930A using XDA-Developers mobile app
k5mitch said:
Is it Samsung offering this only or are the carriers offering this as well?
Sent from my SAMSUNG-SM-N930A using XDA-Developers mobile app
Click to expand...
Click to collapse
Looks like Samsung via Carriers and Retail outlets. Here's Samsung's Notification.
My AT&T store told me today that I'd get $25.00 then another $75.00. Samsung is footing the bill for everything including refund of the Notes and All accessories (even non-Samsung accessories, I got a refund for the screen protectors I bought).
If that's all they are doing then they will probably lose a lot of customers. This has been nothing but a headache for the last month. Getting $100 to change to a phone that will be replaced by a new model in February doesn't seem like much to me. Especially when they still expect you to pay full price for it.
Sent from my SAMSUNG-SM-N930A using Tapatalk
When the N7 came out, I swapped my N5 for it via a Next trade-in. When the N7 was re-recalled this week, I swapped it for an S7e, which is the closest alternative.
But the S7e, though it has some improvements (especially IP68), is in other ways a downgrade from the N5: smaller display, excessively curved edges (corrected in the N7), no stylus. Even after the $100 refund, I've paid hundreds of dollars to switch from the N5 to the S7e, which I would never have chosen to do in the first place.
Therefore, I think AT&T has an obligation to reset my installment balance and my upgrade-eligibility to what they were before I traded in my N5. The current situation amounts to a forced purchase, for hundreds of dollars, of a product I never agreed to buy.
Return your note 7's and buy a axon 7 or oneplus 3.. you won't regret it!
chanter100 said:
Return your note 7's and buy a axon 7 or oneplus 3.. you won't regret it!
Click to expand...
Click to collapse
What others would regret depends on their own needs and priorities.
For reference, AT&T's exchange/return policy is here:
https://www.att.com/esupport/article.html#!/wireless/KM1122948
chanter100 said:
Return your note 7's and buy a axon 7 or oneplus 3.. you won't regret it!
Click to expand...
Click to collapse
That's what I want to do. Just can't decide on which one to buy.
This is upsetting, I'm not happy with what they doing to compensate us. I say we all avoid Samsung
Majin101 said:
This is upsetting, I'm not happy with what they doing to compensate us. I say we all avoid Samsung
Click to expand...
Click to collapse
I am!
I'm extremely annoyed like many of you. All I can say is that at this point, I hope there's a class action lawsuit coming, because I WILL be jumping on that. No to make money or anything, but to recover my losses.
Sent from my SAMSUNG-SM-N930A using Tapatalk
Yeah I think I'm going to go with the Google pixel haha. Just wish they had a waterproof case.
Gary02468 said:
What others would regret depends on their own needs and priorities.
Anyway, AT&T does not sell the Axon 7 or Oneplus 3, and is only offering an exchange, not a return, on the Note 7s:
https://www.att.com/esupport/article.html#!/wireless/KM1122948
Click to expand...
Click to collapse
Are you sure they are not accepting returns? It's my understanding you can return it but will not receive the exchange incentive.
My question is when does the deal expire? Good until the S8 in FEB17?
Are you saying att is not taking returns and not giving back refund?
Phredeee said:
Are you sure they are not accepting returns?
Click to expand...
Click to collapse
Sorry, I was mistaken. Halfway down the page they do talk about returns. I've revised my post accordingly.
I'd be interested to hear from people who Next-upgraded to the AT&T Note 7 and then returned it for a full refund. Did that work?
Gary02468 said:
Sorry, I was mistaken. Halfway down the page they do talk about returns. I've revised my post accordingly.
I'd be interested to hear from people who Next-upgraded to the AT&T Note 7 and then returned it for a full refund. Did that work?
Click to expand...
Click to collapse
Yes I had the Note 7 on Next upgrade , I had the actual replacement one, I never had the original one and I had it since 23rd of sept. and returned it this monday the 10th and they took it back with no questions asked, refunded my 52.00 for tax, waived the 45.00 restock fee and reinstated my upgrade i had on my line, only thing I didn't back get was the 20.00 upgrade fee for the Next plan.
I paid cash for mine on the release date. Customer Care just said I am able to return it to a store for a full credit and close my account if desired. Now I need to look into my options. I'm not happy with AT&T in general. If I move to another carrier I must have WiFi calling. I do have a microCell if I remain with AT&T. I may just go back to my Note 3 until February (S8 release).
It gets a little sticky because of the S2 watch I got as part of the deal. I will walk away with a 256GB SD card. Decisions Decisions. What a mess this is.
This link will direct you to the page for pre-ordering the Note 8 if you owned a Note 7 and want a $425 trade-in. This will only work for U.S. customers, and there is an eligibility check.
The eligible devices are:
Note 5
S7
S7 Edge
S5
S6
S6 Edge
S6 Edge +
iPhone 7, 7 Plus, SE, 5, 5S, 6, 6S, 6 Plus, and 6S Plus
Google Pixel/XL
G4
G5
G6
V20
http://www.samsung.com/us/galaxy/note8/Note7Promo/s/Trade-In/
Yep: used it and trading in my iPhone 7+ for $425 discount. My iPhone for the most part just sits in a drawer.
Sent from my Nexus 6P using Tapatalk
Do your phone have to be paid off?
Sent from my LG-H918 using Tapatalk
kevin.hannaway.92 said:
Do your phone have to be paid off?
Sent from my LG-H918 using Tapatalk
Click to expand...
Click to collapse
I have the V20 and it still technically has $476 on the device payments, but I get a $28/month credit on my account which will pay off the device in the next year and a half. I contacted Verizon directly and asked If I can give the phone to a friend or sell it when I buy the Note 8 and they said Yes as long as the phone keeps getting paid for with the $28/month credit.
xbmoyx said:
I have the V20 and it still technically has $476 on the device payments, but I get a $28/month credit on my account which will pay off the device in the next year and a half. I contacted Verizon directly and asked If I can give the phone to a friend or sell it when I buy the Note 8 and they said Yes as long as the phone keeps getting paid for with the $28/month credit.
Click to expand...
Click to collapse
I called tmobile and they said they see its only though Samsung site... I'm going to keep calling for a different rep
Sent from my LG-H918 using Tapatalk
Going to be an iPhone 5 or s5 for about $75 and do this. Does it matter if the phone is actually on Verizon or not? Or just a working phone?
Thanks for sharing! I noticed the unlocked version is less expensive than carrier specific. I've never gone the route of unlocked - does anyone know of advantages/ disadvantages of going this route? I'm assuming the updates would come from Samsung rather than carrier but, again, unlocked is foreign to me. Thanks, in advance!
browning said:
Thanks for sharing! I noticed the unlocked version is less expensive than carrier specific. I've never gone the route of unlocked - does anyone know of advantages/ disadvantages of going this route? I'm assuming the updates would come from Samsung rather than carrier but, again, unlocked is foreign to me. Thanks, in advance!
Click to expand...
Click to collapse
Unlocked meaning you can pop any sim in and it'll work - no carrier bloatware - only samsung's P). No commitments, no contracts.
xbmoyx said:
I have the V20 and it still technically has $476 on the device payments, but I get a $28/month credit on my account which will pay off the device in the next year and a half. I contacted Verizon directly and asked If I can give the phone to a friend or sell it when I buy the Note 8 and they said Yes as long as the phone keeps getting paid for with the $28/month credit.
Click to expand...
Click to collapse
I hope you got that in writing. I was told I would have to pay my device off completely before I was able to upgrade. Here is the copy/paste of the chat:
Chat with us again if you have more questions or sign in to My Verizon to make updates to your account.
Your chat recap
Reference number:
726585455370932013
Chatted on 08/24/2017 at 15:09:38
Verizon
Hi! How can I help you today?
You
I want to know if the previous Note 7 owners who were forced to turn in their phones for other phones will be allowed to upgrade to the Note 8.
Verizon
Welcome to Verizon Wireless Sales chat! With whom do I have the pleasure of chatting today?
You
Stephen
Verizon
It's very nice to meet you, Stephen!
Verizon
Any customer can upgrade to the new Note 8!
You
We were told that if we turned in our Note 7 after the whole exploding battery incident that we would be allowed to upgrade when the new one came out. Is that going to be honored?
Verizon
There shouldn't be any issue!
Verizon
Do I have permission to access your account so that I can better assist you?
You
Yes
Verizon
Which line are we wanting to upgrade?
You
(Blanked by me)
Verizon
You are definitely eligible to get the Note 8 however you still have 17 payments left on the current phone.
Verizon
That would go the same as if you still had the Note 7 on your account.
Verizon
You would have to pay off that balance in order to get a new phone.
You
I know that. They told us that wouldnt affect us and they would waive that. So in other wor4ds Verizon lied again. They told us we wouldnt have to do that. I guess I will be changing carriers since I cant trust Verizon to keep their word.
You
I didnt change phones by choice. I was forced by your company to do so. I was assured by verizon that Note 7 owners would be upgraded at no penalty when the Note 8 came out. So you company lied again.
You
As long as we got another Samsung phone we would be able to upgrade at no penalty to us.
You
This is beyond messed up. Now I am stuck with a phone I never wanted in the first place and cant get rid of it.
Verizon
Stephen, you may of very well been told this. Did you hear this over the phone or in store?
Verizon
I want to guide you to the right place to get this information!
You
Over the phone from a Verizon rep
Verizon
Let me grab you the number to our Customer Care Specialist to assist with this issue okay?
You
When Verizon bricked my note 7 to force me to turn it in.
Verizon
Note 7 from all over the world had to be turned in for the safety of citizens!
You
They even released a press release stating the same thing!
You
Yeah thats bull****. My phone was never at risk to explode. Never even got warm.
You
Only 35 worldwide exploded and they were all in Korea. None in the US. The oneshere were found to be fraud.
Verizon
I understand you are frustrated. Everyone had to do the same thing!
Verizon
Let me get you that number so you can get in touch with someone who can help.
Verizon
Or I can transfer you here in chat, how does that sound?
You
just give me the number. I need a break from dealing iwth you guys.
Verizon
1-800-922-0204!
You
Thank you.
BlakMajick said:
I hope you got that in writing. I was told I would have to pay my device off completely before I was able to upgrade. Here is the copy/paste of the chat:
Click to expand...
Click to collapse
Do you straight out them these payments or are you getting a monthly credit from Verizon that will pay off your device like I am? I came over from Sprint back in February when they revealed the unlimited plans and it was a promotion where I traded in my Galaxy S7 Edge and I got the LG v20 for free with a monthly $28 credit that will eventually pay off the phone. Yes I did multiple chats online and in my case, I can swap out my line with the Note 8 and still get the account credits. I even asked if I could "lend my phone to a friend" and they could use the V20 on their account (I'll be sending it to Samsung to fulfill the $425 off obviously) and he said yes that's not a problem because the installment plans don't put locks on the phones. Here's some text of a chat I had earlier.
Verizon
To give you a reference that your device payment credit will continue please keep this agreement number: XXXXXXXXX. This agreement is based on the active line where you device was linked to. Now, just as long as the line is active, regardless you'll use a different device and just as long you will not pay off the DPA (device payment agreement), the credit will continue.
You
Thank you! I have a few more questions.
Verizon
Yes, what questions do you still have while you have me?
You
Can I lend the LG V20 to a friend of mine, since I will no longer be using it?
You
And he can use it on his account?
Verizon
Yes absolutely he can use it on his own account. As long as the device payment will be fulfilled in 24 months, there will be no problem.
Verizon
Yes you are correct
What sucks is I had to give back my note 7 twice and I am using a note 3 there not going to give me anything for it lol
Sent from my SM-N900P using XDA-Developers Legacy app
after 6 phone calls (2 on hold hangups by customer service) 2 calls to samsung and one back to finally a person with a brain in their head, verizon is sending my a note 8 and paying my $264 balance on my s7edge i am also getting the 50% off on the note 8 so my monthly will be getting a $20 credit off each month
2 hrs work but worth it
furfmonkey said:
after 6 phone calls (2 on hold hangups by customer service) 2 calls to samsung and one back to finally a person with a brain in their head, verizon is sending my a note 8 and paying my $264 balance on my s7edge i am also getting the 50% off on the note 8 so my monthly will be getting a $20 credit off each month
2 hrs work but worth it
Click to expand...
Click to collapse
NICE!
i called in a few times before i got someone who helped me but eventually i was able to get verizon to allow me to use my smartwatch line to upgrade to the note 8 and once i receive the phone i will return the pixel xl and they will cancel out any left over payments then transfer my note 8 to my actual line
busventinc said:
What sucks is I had to give back my note 7 twice and I am using a note 3 there not going to give me anything for it lol
Sent from my SM-N900P using XDA-Developers Legacy app
Click to expand...
Click to collapse
They can give you $425. They told me to place the order and then give them a call and provide them your order them. They will note the order that you will be sending a note 3. As a precaution I paid with my Amex so if they try to screw me I will file a dispute. I'm not going to trade in my S8 Plus
Sent from my SM-G955U using Tapatalk
I wonder how I could dispute an issue with Samsung financing...I wanted the 0% instead of my 10% credit card. I don't think they will have issues unless the trade in is in poor condition.
btw, there are folks buying note 7's for 300-400 on craigslist. apparently, samsung is quietly buying them back. i'm meeting a guy in a place with cameras tomorrow to sell mine for 380.
i kept mine - i said bugger off to all those stupid letters and boxes.
and for all those folks who told me i was wrong for ignoring the harassing letters from verizon/samsung: pffft!
i have been using it as a really cool wifi tablet and now it's become my personal trade-in program for the note 8 i just pre-ordered from best buy.
BlakMajick said:
I hope you got that in writing. I was told I would have to pay my device off completely before I was able to upgrade. Here is the copy/paste of the chat:
Chat with us again if you have more questions or sign in to My Verizon to make updates to your account.
Your chat recap
Reference number:
726585455370932013
Chatted on 08/24/2017 at 15:09:38
Verizon
Hi! How can I help you today?
You
I want to know if the previous Note 7 owners who were forced to turn in their phones for other phones will be allowed to upgrade to the Note 8.
Verizon
Welcome to Verizon Wireless Sales chat! With whom do I have the pleasure of chatting today?
You
Stephen
Verizon
It's very nice to meet you, Stephen!
Verizon
Any customer can upgrade to the new Note 8!
You
We were told that if we turned in our Note 7 after the whole exploding battery incident that we would be allowed to upgrade when the new one came out. Is that going to be honored?
Verizon
There shouldn't be any issue!
Verizon
Do I have permission to access your account so that I can better assist you?
You
Yes
Verizon
Which line are we wanting to upgrade?
You
(Blanked by me)
Verizon
You are definitely eligible to get the Note 8 however you still have 17 payments left on the current phone.
Verizon
That would go the same as if you still had the Note 7 on your account.
Verizon
You would have to pay off that balance in order to get a new phone.
You
I know that. They told us that wouldnt affect us and they would waive that. So in other wor4ds Verizon lied again. They told us we wouldnt have to do that. I guess I will be changing carriers since I cant trust Verizon to keep their word.
You
I didnt change phones by choice. I was forced by your company to do so. I was assured by verizon that Note 7 owners would be upgraded at no penalty when the Note 8 came out. So you company lied again.
You
As long as we got another Samsung phone we would be able to upgrade at no penalty to us.
You
This is beyond messed up. Now I am stuck with a phone I never wanted in the first place and cant get rid of it.
Verizon
Stephen, you may of very well been told this. Did you hear this over the phone or in store?
Verizon
I want to guide you to the right place to get this information!
You
Over the phone from a Verizon rep
Verizon
Let me grab you the number to our Customer Care Specialist to assist with this issue okay?
You
When Verizon bricked my note 7 to force me to turn it in.
Verizon
Note 7 from all over the world had to be turned in for the safety of citizens!
You
They even released a press release stating the same thing!
You
Yeah thats bull****. My phone was never at risk to explode. Never even got warm.
You
Only 35 worldwide exploded and they were all in Korea. None in the US. The oneshere were found to be fraud.
Verizon
I understand you are frustrated. Everyone had to do the same thing!
Verizon
Let me get you that number so you can get in touch with someone who can help.
Verizon
Or I can transfer you here in chat, how does that sound?
You
just give me the number. I need a break from dealing iwth you guys.
Verizon
1-800-922-0204!
You
Thank you.
Click to expand...
Click to collapse
I got the deal you wanted, let me give you some advice.
It's about three things. One, don't use chat. Chat is impersonal and doesn't allow you to convey appropriate tone. Two, don't get rude or verbally aggressive. Three, you need a strong account. By that I mean like I have been toting a 250-350 monthly bill with Verizon for over 8 years with a good payment history as well.
After a good hour on the phone, and being told multiple times that I would have to pay off the 500 bucks still owed on the S7Edge I never wanted... and politely explaining that I needed someone to speak to that can work outside the usual box of rules they work within.... I finally got transferred to a supervisor who looked at the account, and said okay, I can make this right. He forced the contract as paid in full which pushed that 500 bucks onto my bill, then immediately went in and issued a credit for the same amount. This made my S7Edge paid for in full so I could not only upgrade early but get the same promotion as every Joe off the street that never went through 5 phones during the Note 7 fiasco. So I got it half price still like everyone else. It will be here tomorrow.
That was the kicker I think. I simply explained that if they had A. returned my old paid for Nexus 6 to me (which they said they couldn't do) or if I had the Note 7 still (which had the annual upgrade available), they would have exchanged it for a Note 8 right away no questions asked. So I simply said, I just wanted them to honor the annual upgrade I was entitled to beginning August 2016 when I agreed to purchase the preordered Note 7. They didn't have to pay off the 500 bucks on the S7Edge. But I promise you my approach combined with my logic and my account strength made it happen.
They even added 12gb to our data plan. The supervisor also personally called me the next day to confirm the transaction went smoothly and to be sure I was happy. I have never received that level of customer service from any company. It was truly refreshing.
---------- Post added at 01:13 PM ---------- Previous post was at 01:03 PM ----------
furfmonkey said:
after 6 phone calls (2 on hold hangups by customer service) 2 calls to samsung and one back to finally a person with a brain in their head, verizon is sending my a note 8 and paying my $264 balance on my s7edge i am also getting the 50% off on the note 8 so my monthly will be getting a $20 credit off each month
2 hrs work but worth it
Click to expand...
Click to collapse
They offered me the same deal initially, to pay half the remaining balance on my S7Edge. I said no thank you and called back and started over again with someone else who sent me to a supervisor who paid off my phone in full, all 500 bucks... .
serusaert said:
btw, there are folks buying note 7's for 300-400 on craigslist. apparently, samsung is quietly buying them back. i'm meeting a guy in a place with cameras tomorrow to sell mine for 380.
i kept mine - i said bugger off to all those stupid letters and boxes.
and for all those folks who told me i was wrong for ignoring the harassing letters from verizon/samsung: pffft!
i have been using it as a really cool wifi tablet and now it's become my personal trade-in program for the note 8 i just pre-ordered from best buy.
Click to expand...
Click to collapse
Now that's a shame! I too ignored everybody and kept my Note 7, it takes a full charge thanks to software blocking the charging update that makes it a brick. Also, as predicted, T-Mobile was not able to cut us off if you were paying your bill, so I've had full service this whole time. I, however, won't be selling this to anyone, it's going back to Samsung for a full refund! There is no expiration date on that recall! That's $850.00+ and use of a free phone for a whole year! I'll use an iPhone 5 to get the Note 7 owners discount.
neyenlives said:
I got the deal you wanted, let me give you some advice.
It's about two things. One, don't use chat. Chat is impersonal and doesn't allow you to convey appropriate tone. Two, don't get rude or verbally aggressive. Three, you need a strong account. By that I mean like I have been toting a 250-350 monthly bill with Verizon for over 8 years with a good payment history as well.
After a good hour on the phone, and being told multiple times that I would have to pay off the 500 bucks still owed on the S7Edge I never wanted... and politely explaining that I needed someone to speak to that can work outside the usual box of rules they work within.... I finally got transferred to a supervisor who looked at the account, and said okay, I can make this right. He forced the contract as paid in full which pushed that 500 bucks onto my bill, then immediately went in and issued a credit for the same amount. This made my S7Edge paid for in full so I could not only upgrade early but get the same promotion as every Joe off the street that never went through 5 phones during the Note 7 fiasco. So I got it had price still like everyone else. It will be here tomorrow.
That was the kicker I think. I simply explained that if they had A. returned my old paid for Nexus 6 to me (which they said they couldn't do) or if I had the Note 7 still (which had the annual upgrade available), they would have exchanged it for a Note 8 right away no questions asked. So I simply said, I just wanted them to honor the annual upgrade I was entitled to beginning August 2016 when I agreed to purchase the preordered Note 7. They didn't have to pay off the 500 bucks on the S7Edge. But I promise you my approach combined with my logic and my account strength made it happen.
They even added 12gb to our data plan. The supervisor also personally called me the next day to confirm the transaction went smoothly and to be sure I was happy. I have never received that level of customer service from any company. It was truly refreshing.
---------- Post added at 01:13 PM ---------- Previous post was at 01:03 PM ----------
They offered me the same deal initially, to pay half the remaining balance on my S7Edge. I said no thank you and called back and started over again with someone else who sent me to a supervisor who paid off my phone in full, all 500 bucks... .
Click to expand...
Click to collapse
After this I waited until the next day an called. I told the nice young lady what the situation was and she put me on hold. She came back and told me that I would still have to pay off the phone. I told her that would not be financially feasible because I owed $586 on that phone and I pay $521 a month on my bill every month (Have Me. my mom, my son and my wife on my account plus a few other devices). I told her that if I would be required to do that then I would explore my options of going to another company and having them pay off all of my stuff and then I would only have to worry about getting the phone. She put me on hold again for about 7 minutes and when she came back she told me that they were going to pay off the remainder of my phone. Problem solved.
I already have my GN8 ordered through Samsung, however the free GN8 promotion at T-mobile has my attention.
I'm chatting with a representative, and there doesn't seem to be any recourse to opening up a second line, and then canceling it after getting the rebate for the 2nd phone. Of course, you'd have to pay for both phones immediately, but with the rebate, the 2nd phone would be free and you'd only be on the line for the first phone.
I don't even know what I'd do with the second GN8, but this is by far the best deal I've come across. And given I'm returning my GN7 and getting a refund, I'd be getting 2 GN8 for roughly $400-500.
Anybody else considering doing this?
I already have 4 lines... No need for 2 more at this point for me.
I just got off the phone with them. You can cancel the second line at any time. So once you get the rebate, the money is yours. Cancel the second line, and boom! Free Galaxy Note 8.
I think I'm going to take advantage of this 2 for one deal, as well as the Samsung promotion. I'll end up with 3 Galaxy Note 8's for about $1000, plus all the gifts.
Just wish they had the different colors available.
I wanted to start this thread to find out if people will be/are getting full credit for their trade-in phones through Samsung.com via the Prior Note 7 Owners Trade-in Program. $425.00 was promised but this is a wait and see situation.
1. What are you trading in?
2. Condition of your trade-in.
3. When did you ship it back to Samsung?
4. Did you get an email confirmation (and when) that the trade-in phone was received and does it state the value they determined for your trade-in?
I'm trading in an iPhone 5S that is Mint. Shipping out today (Sept. 9, 2017). I printed out 2 copies of the FedEx shipping label from my order page on Samsung.com. One for the outside of the box, one copy for the inside of the box wrapped with the phone in bubble wrap. I took photos of the phone, photos of the "About" page in the phone (includes serial number etc.).
If they are basing the trade-in value on the condition of the phone then I'd expect the full $425.00 trade-in value. If they base it also on the age of the model of the trade-in phone and do not give us the full $425.00 then that's a big screw job on us from Sammy.
I received a $250 credit for trading in my old Note 4, which was only worth $63 without the promo for being a *cough* "Former" *cough* "Note7 User"...
raneym305 said:
I received a $250 credit for trading in my old Note 4, which was only worth $63 without the promo for being a *cough* "Former" *cough* "Note7 User"...
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According to several posts in the various pre-order threads, Samsung will accept any phone in any condition from Note 7 owners and give them the full $425 discount.
harveydent said:
According to several posts in the various pre-order threads, Samsung will accept any phone in any condition from Note 7 owners and give them the full $425 discount.
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Meh... I've been using a flawless, full battery, FREE Note7 on the same Verizon unlimited data plan I've always had, for over a year AND got a shiny new Note8 a week before the official release date, AND sold Verizon back a glorified paperweight at 400% of it's market value... I'd say that I'm still coming out on top!
raneym305 said:
Meh... I've been using a flawless, full battery, FREE Note7 on the same Verizon unlimited data plan I've always had, for over a year AND got a shiny new Note8 a week before the official release date, AND sold Verizon back a glorified paperweight at 400% of it's market value... I'd say that I'm still coming out on top!
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So you went thought verizon, they ran the same deal samsung did?
RiffyDivine said:
So you went thought verizon, they ran the same deal samsung did?
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Yeah. However, you have to register for the promo prior to adding the Note8 to your cart, or else they'll only give you the standard trade-in value for your device. I made that mistake initially, hence the $63.00 Note 4 Trade In Value.
I just dropped off a pristine Galaxy S7E at FedEx. My fingers are crossed that I get the full $425... Anyone know how long it usually takes to find out?
mbmike29 said:
I just dropped off a pristine Galaxy S7E at FedEx. My fingers are crossed that I get the full $425... Anyone know how long it usually takes to find out?
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well after the return period, so you're stuck with whatever decision they make
I sent in a fairy used condition Galaxy S3 after talking with numerous promo CS reps. It arrives to Samsung on Wednesday and I am confident I'll receive the full $425 trade-in value for it based on the previously mentioned conversations.
I'll update once everything is final in a couple of days.
Did anyone receive an email with a packaging slip or just send it with the shipping label obtained from my orders on the Samsung website?
done12many2 said:
I sent in a fairy used condition Galaxy S3 after talking with numerous promo CS reps. It arrives to Samsung on Wednesday and I am confident I'll receive the full $425 trade-in value for it based on the previously mentioned conversations.
I'll update once everything is final in a couple of days.
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Look forward to hear from your for the trade in result. Samsung CS agreed to let me sent in a good condition Note 3 for the $425 trade in promo last week. I also got conservation ticket. But don't know if they will honor their promise for the MAX $425 discount or just partial trade in discount...
BTW, did you get label from Samsung when you receive your note 8? Or need to call them to get one. Can't find any return label link from my order page and still wait for my note 8 arrive tomorrow.
hagalah said:
Look forward to hear from your for the trade in result. Samsung CS agreed to let me sent in a good condition Note 3 for the $425 trade in promo last week. I also got conservation ticket. But don't know if they will honor their promise for the MAX $425 discount or just partial trade in discount...
BTW, did you get label from Samsung when you receive your note 8? Or need to call them to get one. Can't find any return label link from my order page and still wait for my note 8 arrive tomorrow.
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http://prntscr.com/gk02v4 Once the Note8 ships, go to the Orders page and the "Trade in for Note7 Customers" item should have a button that says "Print Label", which you can just print and tape onto whatever box you have.
hagalah said:
Look forward to hear from your for the trade in result. Samsung CS agreed to let me sent in a good condition Note 3 for the $425 trade in promo last week. I also got conservation ticket. But don't know if they will honor their promise for the MAX $425 discount or just partial trade in discount...
BTW, did you get label from Samsung when you receive your note 8? Or need to call them to get one. Can't find any return label link from my order page and still wait for my note 8 arrive tomorrow.
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Per the promo CS reps that I spoke with, Samsung is going out of their way with exemptions for the previous Note7 owners during this offer. They will give the full $425 trade-in value for any phone as long as it works.
As mentioned by @Arjun403, the pre-paid shipping label will show up once your Note8 ships.
Good luck man.
done12many2 said:
Per the promo CS reps that I spoke with, Samsung is going out of their way with exemptions for the previous Note7 owners during this offer. They will give the full $425 trade-in value for any phone as long as it works.
As mentioned by @Arjun403, the pre-paid shipping label will show up once your Note8 ships.
Good luck man.
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Thanks for the info. Yeah, the label appeared on my order page!!
justinblue48 said:
Did anyone receive an email with a packaging slip or just send it with the shipping label obtained from my orders on the Samsung website?
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I used the return label from my orders on the Samsung website.
---------- Post added at 02:49 AM ---------- Previous post was at 02:35 AM ----------
harveydent said:
well after the return period, so you're stuck with whatever decision they make
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Ugh, seriously?
How are you guys trading in Note 4's and other older phones? When I go to the trade in program link, there are only specific phones that are available for trade In like the Note 5, S7 Edge, IPhone 6s etc. I wanted to trade a Note 4 but it wasn't even listed as an option. @done12many2
jal3223 said:
How are you guys trading in Note 4's and other older phones? When I go to the trade in program link, there are only specific phones that are available for trade In like the Note 5, S7 Edge, IPhone 6s etc. I wanted to trade a Note 4 but it wasn't even listed as an option. @done12many2
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You have to contact Samsung and get an exception.
mbmike29 said:
I used the return label from my orders on the Samsung website.
---------- Post added at 02:49 AM ---------- Previous post was at 02:35 AM ----------
Ugh, seriously?
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IIRC, it took them more than a month to get back to people during the s8 /s8+ trade in promo. And I remember them taking as long to approve the pre-order bonuses for the Note 7. Hopefully, though, they'll speed this particular promo up since it's for people who got burned by the Note 7, and it looks like the preorder bonuses for the Note 8 are getting approved faster this time. So fingers crossed.
jal3223 said:
How are you guys trading in Note 4's and other older phones? When I go to the trade in program link, there are only specific phones that are available for trade In like the Note 5, S7 Edge, IPhone 6s etc. I wanted to trade a Note 4 but it wasn't even listed as an option. @done12many2
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Call (855) 726-8721 as that is the direct line to the Sales/Promo Department. Don't bother with chat or 1-800-SAMSUNG. Go straight to the source.
Good luck man.
done12many2 said:
Call (855) 726-8721 as that is the direct line to the Sales/Promo Department. Don't bother with chat or 1-800-SAMSUNG. Go straight to the source.
Good luck man.
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Awesome, thank you! I appreciate that info.