way back Google has acknowledged this issue and hoping it will be fixed in Android 7.0 update, but still there. This issue seems to be related to the noise-cancelling mic found on the back of the device.
I know some people posted some workaround such as covering up the mic fixes the issue, or persist.audio.fluence.voicecall=true, and changing it to false in build.prop (if rooted, which I am not).
I know there are tons of post related this (searching Google gives many of them), I was just wondering if anyone seen any improvement after 7.0 update or pretty much the same or any other workaround that worked for you..
share your thoughts and findings would be great..
It's a hardware defect. RMA your device and get one that works. I had the same issue with my first device. Returned it and now all is good in the world... You shouldn't have to disable the noise cancelling mic... It's there for a reason
Smallsmx3 said:
It's a hardware defect. RMA your device and get one that works. I had the same issue with my first device. Returned it and now all is good in the world... You shouldn't have to disable the noise cancelling mic... It's there for a reason
Click to expand...
Click to collapse
ohh well, this is factory refurbished one, so I don't think I can do RMA now...well I guess I can live with it for a while until I dump this phone with better alternative...
jazzespresso said:
ohh well, this is factory refurbished one, so I don't think I can do RMA now...well I guess I can live with it for a while until I dump this phone with better alternative...
Click to expand...
Click to collapse
Did you get it from Google?
Smallsmx3 said:
Did you get it from Google?
Click to expand...
Click to collapse
No. I got it from BestBuy couple months ago...checked with Google, and re-turn period is over for this phone, and BestBuy has 90 days return, which is also over...
and I know noise cancelling mic. is there for a good reason, but it is better people can hear me when I speak is more important, so I am planing to put a small tape on mic back of the phone and give a try and see if any improvement...
other than, I really love my Nexus 6P, but this small annoying issue really really bothers me..
If it's a hardware issue why does it work fine when your in speaker phone? At least mine does.....
Sent from my Nexus 6P using XDA-Developers mobile app
Mine also works fine in speaker mode, using the handset speaker everyone always complains about the quality
Sent from my Nexus 6P using Tapatalk
I've putting up with this problem for nearly a year now. It sucks that Google continually ignores that fact it exists and none of the major tech sites have taking them to task over it. I've only now read of two people who have resolved the issue via RMA. Everyone else who RMA their phones reported the same behavior with the replacement according to the Google forums.
Anyhow, I just followed the advice of someone from Reddit which I posted below and I then tested twice with my one friend who always have a problem hearing me when I call her iPhone. Now, the problem seems to be cleared up but I don't know if this was a permanent fix or not. Hopefully, I will know by early Nov. which is when my 1 year warranty expires.
----------------
Restart your phone in safe mode. Hold the power button until 'Power off' comes up. Then touch and hold that box until it asks to reboot in safe mode. Make a call in safe mode and see if that works. Then reboot normally. Fixed the problem of my phone calls sounding bad. It resets something, not sure but it fixed my problem. If that doesn't work then RMA (They will probably ask you to do what I just mentioned since this is what just happened to me).
mrsean said:
I've putting up with this problem for nearly a year now. It sucks that Google continually ignores that fact it exists and none of the major tech sites have taking them to task over it. I've only now read of two people who have resolved the issue via RMA. Everyone else who RMA their phones reported the same behavior with the replacement according to the Google forums.
Anyhow, I just followed the advice of someone from Reddit which I posted below and I then tested twice with my one friend who always have a problem hearing me when I call her iPhone. Now, the problem seems to be cleared up but I don't know if this was a permanent fix or not. Hopefully, I will know by early Nov. which is when my 1 year warranty expires.
----------------
Restart your phone in safe mode. Hold the power button until 'Power off' comes up. Then touch and hold that box until it asks to reboot in safe mode. Make a call in safe mode and see if that works. Then reboot normally. Fixed the problem of my phone calls sounding bad. It resets something, not sure but it fixed my problem. If that doesn't work then RMA (They will probably ask you to do what I just mentioned since this is what just happened to me).
Click to expand...
Click to collapse
Here is my add to this. I was a purchaser of a Note 7. Returned it during the recall and bought a Nexus 6p directly from Google. I received the device and was having issues with people on the other end complaining of echoing if they could hear me. Alot of time I could hear them and they couldn't hear me at all. I called Google and explained the situation. They shipped me my replacement device (which by the way was a new device and not a factory refurb). My replacement device does not have the audio issues and I am extremely happy. So I can confirm that it is indeed a hardware issue and the only fix is an RMA.
Do you guys have a case on your phones? I found that my Spigen case was causing issues. It seems to have stretched a bit and was covering the noise cancelling mic.
Sent from my Nexus 6P using Tapatalk
MedicStuder said:
Here is my add to this. I was a purchaser of a Note 7. Returned it during the recall and bought a Nexus 6p directly from Google. I received the device and was having issues with people on the other end complaining of echoing if they could hear me. Alot of time I could hear them and they couldn't hear me at all. I called Google and explained the situation. They shipped me my replacement device (which by the way was a new device and not a factory refurb). My replacement device does not have the audio issues and I am extremely happy. So I can confirm that it is indeed a hardware issue and the only fix is an RMA.
Click to expand...
Click to collapse
You just quoted someone that said he fixed his in safe mode and then you said it's for sure a hardware issue......?. It could be a hardware or software issue depending on you situation. I believe mine is software because it works great in speaker phone.
Sent from my Nexus 6P using XDA-Developers mobile app
skw5115 said:
Do you guys have a case on your phones? I found that my Spigen case was causing issues. It seems to have stretched a bit and was covering the noise cancelling mic.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Hello there!
Same problem here, opposite side is always telling me, that I sound like from garbage/drain or some pipe and also opposite side has echo of it's voice, so practically they hear only themselves with echoes and me very bad or not at all...
I'm using my 6P with Spigen Rugged Armor, and I also tried to make calls without it, and it looked like it's better, so I tried another cover case - Nilkin Perfect Fit, same problems as Rugged Armor and now for the third time, I'm trying Spigen Thin Fit and don't be surprised, it's all the same. So again I tried to use phone without cover and problems appeared same as with cover, so there is no straight connection between cover and these problems in my opinion!
I was preparing to make a ROOT and disable back microphone, but I've read some posts about it and decided to try RMA first, I will come back, how it will end up.
I have the same problem, but only when using the internal mic. Other end says I sound muffled, and I'm only 10" away from the mic. I have to be about an inch or so away and NOT on speaker for them to understand me. I can hear them clear as can be. I have the Unicorn Beetle case, and the noise canceling mic isn't covered, or dirty. I'll try a reboot into safe mode, call, and reboot again. Of course, it could also be just certain people are having a hard time hearing me. I'll see what I can come up with.
Originally Posted by mrsean
I've putting up with this problem for nearly a year now. It sucks that Google continually ignores that fact it exists and none of the major tech sites have taking them to task over it. I've only now read of two people who have resolved the issue via RMA. Everyone else who RMA their phones reported the same behavior with the replacement according to the Google forums.
Anyhow, I just followed the advice of someone from Reddit which I posted below and I then tested twice with my one friend who always have a problem hearing me when I call her iPhone. Now, the problem seems to be cleared up but I don't know if this was a permanent fix or not. Hopefully, I will know by early Nov. which is when my 1 year warranty expires.
----------------
Restart your phone in safe mode. Hold the power button until 'Power off' comes up. Then touch and hold that box until it asks to reboot in safe mode. Make a call in safe mode and see if that works. Then reboot normally. Fixed the problem of my phone calls sounding bad. It resets something, not sure but it fixed my problem. If that doesn't work then RMA (They will probably ask you to do what I just mentioned since this is what just happened to me).
Click to expand...
Click to collapse
This worked for me. Thx!
For those who sufferef from muffled voice/bad microphone, try loose the screw at the bottom back of your 6p, you have to open the cover first by using guitar pick/cutter>loose the screw (centre)>put the cover back> completed. No complaint from the other end at all.
Stock 6p, dp4
Solution- Safemode restart...
Thanks guys..I just tried the Safemode restart and it worked perfectly. Then restart in normal mode and the interference could be heard again..so it's one of the apps..not the handset. Thanks again, saved a lot of hassle by avoiding the RMA nightmare.
Ok, so here's my solution/problem - I've rooted, edited build.prop:
persist.audio.fluence.voicecall=true ---->>> false
persist.audio.fluence.speaker=true --->>> flase
It fixes the issue with garbled/muffled voice from both me and the person on another end; however, now the speaker volume is too high (even on the lowest setting). Editing lines in mixer_path xml makes phone calls unusable - the dialer shows it's connected but I cannot hear anything and the person says their volume is stuck at 0 ....
Any one knows the correct way to edit the "steps" for speaker colume for voice calls?
EvoX2008 said:
Ok, so here's my solution/problem - I've rooted, edited build.prop:
persist.audio.fluence.voicecall=true ---->>> false
persist.audio.fluence.speaker=true --->>> flase
It fixes the issue with garbled/muffled voice from both me and the person on another end; however, now the speaker volume is too high (even on the lowest setting). Editing lines in mixer_path xml makes phone calls unusable - the dialer shows it's connected but I cannot hear anything and the person says their volume is stuck at 0 ....
Any one knows the correct way to edit the "steps" for speaker colume for voice calls?
Click to expand...
Click to collapse
Turn the "speaker" line back to true.
Geezerooo said:
Turn the "speaker" line back to true.
Click to expand...
Click to collapse
Is it a known issue when I recover from a backup, wifi won't work? It was a full backup - system, data, etc
Had to put back the official 8.0 image, just rooted and getting my stuff set up, will try the "speaker" toggle when done in an hour.
EvoX2008 said:
Is it a known issue when I recover from a backup, wifi won't work? It was a full backup - system, data, etc
Had to put back the official 8.0 image, just rooted and getting my stuff set up, will try the "speaker" toggle when done in an hour.
Click to expand...
Click to collapse
Did you reflash the correct vendor?
Related
My Atrix has been experiencing low volume on the Mic, but not all of the time. I can be talking and then all of a sudden the other party can hardly hear me.
Anyone else experience this type of issue?
+1
Sent from my MB860 using Tapatalk
I get this all the time when talking to my fiancee or friend they always say they can't hear me. But alot of the times I talk to other people than never say anything about it being low.
Sent from my MB860 using XDA App
Lots of people are experiencing this issue...which is why there was an article about it on Engadget this morning and why it has been publicly acknowledged by Motorola. It's being worked.
Sent from my MB860 using XDA App
Specifically, if I shake the phone, and blow in the mic, it sometimes seems to help.
Pretty strange.
I was about to return the phone on account of this but maybe I'll keep it knowing there's a software issue they will address.
-James
Any updates on this? The other end has trouble hearing me on pretty much every call I make. Should I try and get a replacement from Motorola, or is this believed to be a software issue?
It's incredibly frustrating when your phone doesn't work as a phone ...
Postal76 said:
Any updates on this? The other end has trouble hearing me on pretty much every call I make. Should I try and get a replacement from Motorola, or is this believed to be a software issue?
It's incredibly frustrating when your phone doesn't work as a phone ...
Click to expand...
Click to collapse
I have the same freaking issue! Very annoying having to repeat myself often! Due to this issue and the crappy cameras, I'm gonna return the phone next week!
Follow this thread and please post if you are still having issues after 1.83 and turning off noise suppression. The more of us that let them know this is still a huge issue the more likely they will hopefully do something.
I paid full price and beyond the 30 day return period. Makes me long for the iphone 4, I just hate the battery situation on that..which is the ONLY reason I bought the Atrix...
Other than no one can hear me, its a nice phone...
https://supportforums.motorola.com/message/380841#380841
Have any of you tried turning off the noise suppression feature? I know this issue might be more than that though...
Sent from my MB860 using XDA App
I often have difficulty with the person on the other end not being able to hear me. The phone seems to need to be perfectly positioned for the Mic to pick up my voice. Also the speech recognition software seems to be less accurate than it was when I bought the phone a month ago. Has anyone tried to clean the mic?
I have this problem all the time and I can see no difference when using noise suppression or not. Would love to fix this but havn't hear anything about it lately.
I have this issue as well. I turned off noise suppression but for what it's worth, no discernible difference at least that I've noticed. Bummer.
Why is it that every Android phone has this problem? SE X10, HTC Desire Z, Motorola Atrix... Jesus... I just want a working mic and speakerphone for the rare occasion that I use my phone as a phone!!
One of the early updates was supposed to help with microphone issues.
NewAtrix said:
One of the early updates was supposed to help with microphone issues.
Click to expand...
Click to collapse
And unfortunately it didn't.
Any updates?
Nothing beyond the mic on my Atrix sucks. Perhaps more than others?
I chatted with Motorola about my microphone issue.
The suggested going to Settings > Applications> Manage Applications > filter to All> scroll and go to "Media audio Effects" then select "Clear Data". After doing so reboot the phone.
I did so and the microphone works much better now.
NewAtrix said:
I chatted with Motorola about my microphone issue.
The suggested going to Settings > Applications> Manage Applications > filter to All> scroll and go to "Media audio Effects" then select "Clear Data". After doing so reboot the phone.
I did so and the microphone works much better now.
Click to expand...
Click to collapse
What version are you on? Mine has nothing stored in the cache after making a phone call, so I can't clear anything.
Hmm. Thanks for the lead though. I'd love to see whether this works or if there are any other steps to try!
It worked..Done and dusted..
arrow276 said:
It worked..Done and dusted..
Click to expand...
Click to collapse
What do you mean? What did you do? Cleaned the microphone or the cache?
...I know this is an old thread, I'm trying to find some ways to make me NOT sound muffled and far away to the people I'm talking to on my Atrix...
EDIT: I cleaned the microphone with positive results. I made a HOW-TO HERE.
Hi all,
I've owned the note since day 1. I've had it replaced because of a charger issue and horrible battery. This new one is a keeper.
However, I just noticed this issue which I don't know if it is normal or what.
When you plug an earphone/headphones to the note, not all sounds are routed to the earphones/headset.
A few examples are, when I'm plugged in then somebody text, call, lock/unlock screen, etc it will sound off both the speaker of the note and the earphones.
It will only exclusively play sound to the earphones when watching videos like in MX player, Doubletwist, watching flash videos in the browser, etc. If it is notifications, it plays on both.
Of course when your on silent mode, you won't hear ringing from the earphones (just beeps).
I actually rooted it (mashi method only using system level root) and I used Titanium backup to freeze some pre-installed apps. Could that be it?
Is this normal behavior?
Thanks
Sorry for the early bump but is anyone having this issue?
This is my 14th day and according to Best Buy I only have 14-days to return it or exchange it. Even though they recently change it to 30 days .. for some reason I'm not covered with the 30 days return policy. I only have 1 1/2 hours before Best Buy closes tonight.
Thanks.
EDIT: I've used iPhone earphones (with mic), Sony Headphones, I've used 3 other earphones .. they all display the same image.
Just try this to be easier. Plug an earphone to your Note .. then call it. If it rings from the speakers while the earphones are connected, that's what I'm talking about. Could anyone please try this .. please.
Just tried your test. Mine does the same thing. Rings both the earphones and external speaker.
I also have the same issue you noted where I get notification sounds on the external speaker. This happens, for example, when playing music. It's even more annoying because it doesn't play it through both, it ONLY plays the notification sound through the external, so if you're listening to earbuds with noise cancelling, you don't even hear it, you just hear a break in the sound.
For better or worse, I believe this is normal operation for these phones with this revision of software. I'm not sure if samsung and/or AT&T do incremental updates to fix little bugs like this? I'm new to android, so I don't know for sure, but I believe that we are pretty much on our own for having this sort of thing fixed. An update *might* eventually fix it (ie the infamous ICS update that we don't know when AT&T will actually get out to us), but until then, my understanding is that we just have to hope that a dev will try to address it. This is versus apple, where updates come out pretty frequently, and a bug this major would certainly be addressed very quickly.
That is just sad. Now I have to put it in silent mode even when earphones are plugged in
I hope Samsung fixes this.
That's stupid. I haven't seen any other reports of this. You have stock ATT ROM, right? Did you call ATT to ask them about it? Could be a "feature" of the Note.
Sad but true. Mine does the same thing. Hadn't noticed it because I haven't used headphones with it yet.
I wonder if this is the reason they didn't put a pair of earbuds in the box like they do with most of their other phones.
just an update. I went to best buy just now and they have 4 samples on the floor. I tried it it on all phones and it works fine. Mine was the only phone having this issue. so I called a rep and showed it to him and he said to bring the receipt tomorrow for replacement. wow this will be my 3rd phone replacement (1St one was a charger issue). and yes i have used stock. I used it on rooted,even saurom. all displays the issue.
talk about bad luck
Sent from my SAMSUNG-SGH-I717 using Tapatalk
Same here
keplenk said:
Hi all,
I've owned the note since day 1. I've had it replaced because of a charger issue and horrible battery. This new one is a keeper.
However, I just noticed this issue which I don't know if it is normal or what.
When you plug an earphone/headphones to the note, not all sounds are routed to the earphones/headset.
A few examples are, when I'm plugged in then somebody text, call, lock/unlock screen, etc it will sound off both the speaker of the note and the earphones.
It will only exclusively play sound to the earphones when watching videos like in MX player, Doubletwist, watching flash videos in the browser, etc. If it is notifications, it plays on both.
Of course when your on silent mode, you won't hear ringing from the earphones (just beeps).
I actually rooted it (mashi method only using system level root) and I used Titanium backup to freeze some pre-installed apps. Could that be it?
Is this normal behavior?
Thanks
Click to expand...
Click to collapse
I'm having the same problem. I am completely stock never rooted, overclocked or removed/froze any apps.. Funny thing I'm also on my second Note already first one because my keyboard wasn't working.. Anyone else having this issue with headphones?
If you do get a new replacement, please post back here once you've set it up and let us know if it does or does not still have this issue. I find it kind of hard to believe that this type of issue would be one that varies from phone to phone. Seems like a hardware or software bug that should be consistent from phone to phone. If it is different, it seems far more likely that there is some setting or application that some of us have changed (or not changed) that is causing the difference.
I thought I had a "good one" so far, and to be honest, reading about a lot of the other problems that people have (that I don't), I'm kind of scared to go get a new one, as I feel as though I might be trading this issue for a different one (or spending a lot of time trading phones in and out).
Update
So I just got off the phone with AT&T and they ran me through the whole factory reset bs and of course that didn't fix the problem.. But the strange thing is that the guy I spoke to said that my phone needed a software update and that I would get it in the next 24 to 48hrs. I'm attaching a screen shot of my about phone because I didn't know that this phone had a software update available. I took this screen shot soon as I hung up the phone with AT&T. I will report back on Wednesday when they said they would call me back to see if the phone is working correctly.. Let me know if you're running different software than me?? (if you don't mind)
ill post an update tomorrow. I wont leave until I got a good one.
again for those who are curious and check if it happens to your phone.
1) make sure it is not on silent mode
2) connect an earphone/headphone to the note
3) call the phone
if it rings out loud. welcome to the club
Sent from my SAMSUNG-SGH-I717 using Tapatalk
pretty sure this is normal
twinriches said:
So I just got off the phone with AT&T and they ran me through the whole factory reset bs and of course that didn't fix the problem.. But the strange thing is that the guy I spoke to said that my phone needed a software update and that I would get it in the next 24 to 48hrs. I'm attaching a screen shot of my about phone because I didn't know that this phone had a software update available. I took this screen shot soon as I hung up the phone with AT&T. I will report back on Wednesday when they said they would call me back to see if the phone is working correctly.. Let me know if you're running different software than me?? (if you don't mind)
Click to expand...
Click to collapse
I have the same software? Hmm i wonder if only yur getting the update or is everyone? Lol
Sent from my SAMSUNG-SGH-I717 using XDA
Just did a test with our skyrocket and note, using the stock samsung headphones that came with the skyrocket
both exhibit the same behaviors
when receiving a call..the ringtone is played only over the headphones
(we both use video caller id so not sure if that matters)
when receiving a txt message the notification is played on the external speaker
00mred00 said:
Just did a test with our skyrocket and note, using the stock samsung headphones that came with the skyrocket
both exhibit the same behaviors
when receiving a call..the ringtone is played only over the headphones
(we both use video caller id so not sure if that matters)
when receiving a txt message the notification is played on the external speaker
Click to expand...
Click to collapse
Wait, so you said 2 posts earlier that "pretty sure this is normal", then said just now that yours does not work like ours? Which is normal?
From what I uderstand you guys are explaining mine does the exact same thing..and "I am pretty sure this is normal"
I included exactly how mine behaves for reference....so is that the same or different than what yours does?
I am also using an app for video ringer so I will test stock ringers tonight
pj_rage said:
Wait, so you said 2 posts earlier that "pretty sure this is normal", then said just now that yours does not work like ours? Which is normal?
Click to expand...
Click to collapse
Sent from my SGH-I717R using XDA App
Verified ...
When set to a stock ringtone....it plays through ext speaker.
When set to video caller id it plays through headphones.
Logs coming soon...
Sent from my SGH-I717R using XDA App
00mred00 said:
Verified ...
When set to a stock ringtone....it plays through ext speaker.
When set to video caller id it plays through headphones.
Logs coming soon...
Sent from my SGH-I717R using XDA App
Click to expand...
Click to collapse
What do you mean video caller I'd? Howe do I set that? Where is the option?
Sent from my SGH-I717R using xda premium
Update
Ok I talked to the tech at AT&T he was no help at all.. Only thing he told me was that the phone should display a headset icon of some sort.. (I told him mine doesn't) does anyone's?? In the end he told me to it the Device store here in Tampa and if they can't figure it out they would just give me what will be my 3rd Note.. BTW didn't mention anything about a software update this time and yes I asked..
Its an app
I will pass the logs along to someone who might be able to fix it
juanaraya92679 said:
What do you mean video caller I'd? Howe do I set that? Where is the option?
Sent from my SGH-I717R using xda premium
Click to expand...
Click to collapse
Sent from my SGH-I717R using XDA App
I'm hoping it's something I'm missing in the set up or some minor other issue but after I finally got the DNA activated I made two calls.
Both calls were choppy on both ends of the call. This phone has gotten stellar reviews on reception quality. Volume and clarity.
I'm being told that the listener hears only bits and pieces of my voice and I hear the same from them.
All my other phones worked fine from my house where I made the calls.
Any thoughts on this from you guys on what might be happening?
Could something be defective on my DNA? Or does this sometimes happen with new out of the box phones?
ScreenSpace said:
I'm hoping it's something I'm missing in the set up or some minor other issue but after I finally got the DNA activated I made two calls.
Both calls were choppy on both ends of the call. This phone has gotten stellar reviews on reception quality. Volume and clarity.
I'm being told that the listener hears only bits and pieces of my voice and I hear the same from them.
All my other phones worked fine from my house where I made the calls.
Any thoughts on this from you guys on what might be happening?
Could something be defective on my DNA? Or does this sometimes happen with new out of the box phones?
Click to expand...
Click to collapse
Definitely sounds defective. Sound quality on mine is stellar!
I have to concur.... I've made about a dozen calls so far, and I have had no problems with quality at all.
Sent from my HTC6435LVW using xda premium
If worse comes to worse (I'm hoping this is going to correct itself) can I return it to a local Verizon store for an exchange or do I have to ship it back to Verizon?
I'm going to try the store first on Friday (and I'd rather be shot then to do it on Black Friday).
Are you guys suggesting that this is probably a bad set?
Please read forum rules before posting
Questions go in Q&A
Thread moved
Thank you for your cooperation
Friendly Neighborhood Moderator
I'm sure you can exchange in store even if you ordered online. Also, for what it's worth, my call quality has been very, very good. In fact, the clarity, at least on my end, has been noticeably better than the last couple phones I've had so if yours is really that bad when under ideal circumstances, that sounds like it might be a unique issue with your phone.
Sent from my HTC6435LVW
I don't want to leave this post without a follow up.
Yesterday when I (finally) activated my DNA: I then made two new voice calls.
As I stated above the calls were choppy and very bad on both ends.
I waited until this morning and made some more voice calls. Even from the same location.
All calls have been clear, audio R9, and more or less perfect.
I had forgotten that about five years ago also on a new cell phone: I had this same issue when activating and calling for the first time.
Nobody could hear me clearly and I could not hear them. The next day and forever after all was fine.
I am not a mobile device geek but I'm sure there is a deep dark explanation for this anomaly.
My son told me that I don't need to know what was happening yesterday but that today is what counts.
I still wonder.
The end result of this problem is that I did have a defective DNA device after all!
It did not fix itself, as I alluded to above.
The Verizon store gave me a new DNA and all is now good.
So.....for anyone interested, it is possible to receive a defective hardware (reception/radio/speaker/whatever) issue with this set.
At Verizon right now seeing if they give me an exchange on my DNA
Sent from my HTC6435LVW using xda premium
.torrented said:
At Verizon right now seeing if they give me an exchange on my DNA
Click to expand...
Click to collapse
Tell them that a new device should correct it. It did for me.
"Device type guys" might love the challenge of sitting around waiting for a future HTC update fix.
Just get a new set.....and walk away.
They wouldn't exchange it they couldn't get it to replicate the problem.
Sent from my HTC6435LVW using xda premium
.torrented said:
They wouldn't exchange it they couldn't get it to replicate the problem.
Sent from my HTC6435LVW using xda premium
Click to expand...
Click to collapse
The problem is a fact!
Fortunately the employees at my store know me and know that I do not imagine issues.
A new DNA phone (for me) eliminated the problem.
When making calls you will hear the person you are speaking to clear as a bell.
But they are hearing your voice in the following manner:
1. Your voice fades in and out.
2. Some of your words are chopped out.
3. You sound to them like you are talking in a "tunnel".
Call Verizon and tell them that other buyers have successfully returned this set and the new one issued had no problems.
Get a new phone and don't settle for a HDC update.
Yes....some calls are fine. But I don't want "some" calls to be fine!
I want every call to be great on a new phone.
ScreenSpace said:
The problem is a fact!
Fortunately the employees at my store know me and know that I do not imagine issues.
A new DNA phone (for me) eliminated the problem.
When making calls you will hear the person you are speaking to clear as a bell.
But they are hearing your voice in the following manner:
1. Your voice fades in and out.
2. Some of your words are chopped out.
3. You sound to them like you are talking in a "tunnel".
Call Verizon and tell them that other buyers have successfully returned this set and the new one issued had no problems.
Get a new phone and don't settle for a HDC update.
Yes....some calls are fine. But I don't want "some" calls to be fine!
I want every call to be great on a new phone.
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Yeah I told them other people were having call quality issues and were exchanging them. They told me if I could get it to do it again to bring it back so we'll see how it goes
Sent from my HTC6435LVW using xda premium
I'm not having any issues at all with call quality, but I have noticed that my touchscreen isn't nearly as sensitive as my Rezound was. I am constantly getting missed letters when typing on keyboard or having to double tap 3 or 4 times before my screen zooms. I'm thinking this is also a hardware issue and will likely try to get it swapped out soon. Has anyone else had sensitivity problems?
I need help... I keep getting told that the phone quality on the other end is just terrible that the other person just cant hear me at all. (That I sound like im in a tunnel and far away from my phone) I need to figure out a way to record the proof so i can take it to a verizon and get an exchange. Can someone or anybody give me any suggestions? I need help really bad.
go under phone settings and make sure voice privacy or any other sound cancelling settings are not turned on. Those really screw up call quality for me.
nrfitchett4 said:
go under phone settings and make sure voice privacy or any other sound cancelling settings are not turned on. Those really screw up call quality for me.
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I think you might be right... tomorrow when i can call someone i will see if that was what was causing my problem... can you tell me or someone tell me what that setting even does? i never did figure it out
nrfitchett4 said:
go under phone settings and make sure voice privacy or any other sound cancelling settings are not turned on. Those really screw up call quality for me.
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The store turned off my "voice privacy". That did not fix the problem.
They gave me a new phone and it works flawlessly with excellent voice quality.
.torrented said:
I think you might be right... tomorrow when i can call someone i will see if that was what was causing my problem... can you tell me or someone tell me what that setting even does? i never did figure it out
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Tell the store you want a new phone! Call them from another location and speak to the manager. Ask him or her how well they can hear you.
My phone was so bad that every call I made the receiving party noticed it dramatically.
Send me a PM and I'll identify the store or you can ship the phone directly to Verizon within your 14 day period for a replacement set.
Your phone is defective and it's not going to change.
ScreenSpace said:
The store turned off my "voice privacy". That did not fix the problem.
They gave me a new phone and it works flawlessly with excellent voice quality.
Tell the store you want a new phone! Call them from another location and speak to the manager. Ask him or her how well they can hear you.
My phone was so bad that every call I made the receiving party noticed it dramatically.
Send me a PM and I'll identify the store or you can ship the phone directly to Verizon within your 14 day period for a replacement set.
Your phone is defective and it's not going to change.
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Click to collapse
To me it almost seems like a distance thing. If I call people that are in the same house as me it seems to be working ok but for some reason making longer distance calls is where the problem is... I'm being told that I sound super muffeled and very distant. When I switch over to my speakerphone Mic they can hear me with no problem
Sent from my HTC6435LVW using xda premium
I know this is a double post but I found a dead pixel so screw it I'm exchanging it
Sent from my HTC6435LVW using xda premium
Hi all, after the ICS update yesterday, when someone calls or I call out, the other person can't hear my voice. I can plug in ear buds, with built-in mic and the other person can hear my voice ok. Wondering if there's a conflict somehow with the speakerphone? Been over the sound settings several times and can't find anything that applies. Any ideas or fixes? Thanks much
Jim
Interesting. I've not run in to that yet. I am unable to use MHS with hidden ssid, I hate that quick look up is gone, and facebook was added. Just a few minor things but overall I like it.
Sent from my ADR6400L using xda app-developers app
Thanks for the reply. Yeah, I like what I'm seeing so far with ICS. This problem is very similar to one I had on an HTC Fuze several years ago, but it's been too long ago to recall the solution.
Are you able to hear calls on speaker?
Sent from my ADR6400L using xda app-developers app
Are you unrooted?
Sent from my ADR6400L using xda premium
Its a stock Tbolt. I did try flipping the phone and the speaker didn't come on. There was a sound setting that was checked (flip phone for speaker).
jamere said:
Its a stock Tbolt. I did try flipping the phone and the speaker didn't come on. There was a sound setting that was checked (flip phone for speaker).
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If your microphone stopped working immediately after the OTA, I'd call Verizon and have someone look at it and replace it.
If your microphone worked for a little while after the OTA, chances are your microphone just decided to give out.
Either way, I'd look to get it replaced. If its stock and unrooted, there's absolutely no reason for the microphone giving out to be your fault unless it has possible water damage.
Try checking the headphone jack with a bright light for something stuck down in the headphone jack.
Sent from my ADR6400L using xda premium
RBarnett, thanks for the reply. The phone was working properly (my voice out) worked fine before the OTA update. No water damage. Just too much of a coincidence for the phone microphone to stop working immediately after the OTA, to my way of thinking. Sounds like good advice to have Verizon check it out.
No mic on Thunderbolt after ICS and app installs
Exact same issue here.
I updated my stock, undamaged, 2 year old, Verizon HTC Thunderbolt to Ice Cream Sandwich(ICS) last Tuesday evening. That evening I found out my phone mic was not working. Callers could not hear me, but all else was fine. Speaker phone did work. Love the Bolt and ICS looks and feels great.
I went to the local Verizon store and the guy did some online research and found no known or reported issues. He said that it must be coincidental that the mic stopped working after the ICS update. He cleaned the mic area and the headphone jack, assuming crud may have been disabling the mic. Nothing seemed to fix the problem.
They ordered a replacement under warranty and it arrived the next day. I activated it and proceeded to reload all my apps, again assuming that the mic issue must be coincidental. After many hours tweaking the phone to my needs and setting up all apps I found that the mic did not work.
Thursday I took both to the Verizon store and another rep played with it and could not find the cause. Only options were to upgrade, or try another replacement. I had no reason to replace my previously fully functioning Bolt. They ordered a second refurb that arrived yesterday. Before downloading any apps I was only going to activate it and make sure the mic worked. I never got that far. The second refurb had a malfunctioning screen that was unacceptable to me.
So off to the store I went with three Bolts.
They agreed the 2nd one should never have been sent out with the poor screen.
This time I talked with a female rep. She actually just upgraded from a Thunderbolt and was well versed. We decided to wipe the first refurb back to factory and the mic now was working. I took it home, started downloading my apps and after a few hours and nearly done I found the phone mic to be inoperable again. The speaker mic worked fine.
Assuming an app was disabling my phone mic I wiped it back to factory and reactivated. I checked and the mic is now working again. I assume one of my apps is conflicting with the mic mute. I have been downloading a few apps at a time and the mic is still working. Only about 15% of the previously downloaded apps are now on my Bolt. I just don’t know what app, or when my mic may go mute.
Long, ongoing story, but I thought I would post to see if anyone has any ideas, or similar issues after ICS update. Thanks in advance.
Keep sending them back and complain enough and you might get a newer replacement.
Sent from my Nexus 7 using Tapatalk 2
disconnecktie said:
Keep sending them back and complain enough and you might get a newer replacement.
Sent from my Nexus 7 using Tapatalk 2
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By "new replacement" you mean a new Thunderbolt, or replacement by a different phone? Probably be a frickin Apple knowing my bad luck...lol
I was actually surprised they updated the Bolt considering you can't even get accessories at a Verizon store any longer. And supplies are limited online.
knowaczark said:
By "new replacement" you mean a new Thunderbolt, or replacement by a different phone? Probably be a frickin Apple knowing my bad luck...lol
I was actually surprised they updated the Bolt considering you can't even get accessories at a Verizon store any longer. And supplies are limited online.
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I mean a different phone.
Sent from my ADR6400L using Tapatalk 2
disconnecktie said:
I mean a different phone.
Sent from my ADR6400L using Tapatalk 2
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Not an option for me. I will decide what brand/model phone I will use, not Verizon.
knowaczark said:
Not an option for me. I will decide what brand/model phone I will use, not Verizon.
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Click to collapse
Even if it were a rezound? You would turn down a better phone?
Sent from my ADR6400L using Tapatalk 2
Hey, a big THANKS, for that detailed reply! I guess misery loves company! Yep, that is the problem. The only work around I've found is to use head phones or ear buds. But you can't just plug in buds or phones and expect them to work for phone calls. They have to have a built in mic. Mine is a Dynex Adapter. It has the mic and a button switch for switching to a call if you're listening to music or radio. The adapter is about 5" long and costs about $10 as I recall. At least that makes the phone usable again until a better solution comes along.
Like you, I thought I might have a rogue app and started removing any app with an audio or sound component. So far no luck. Please let me know if you come across a solution and I'll do the same. Thanks again for posting.
jamere said:
Hey, a big THANKS, for that detailed reply! I guess misery loves company! Yep, that is the problem. The only work around I've found is to use head phones or ear buds. But you can't just plug in buds or phones and expect them to work for phone calls. They have to have a built in mic. Mine is a Dynex Adapter. It has the mic and a button switch for switching to a call if you're listening to music or radio. The adapter is about 5" long and costs about $10 as I recall. At least that makes the phone usable again until a better solution comes along.
Like you, I thought I might have a rogue app and started removing any app with an audio or sound component. So far no luck. Please let me know if you come across a solution and I'll do the same. Thanks again for posting.
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I have read elsewhere about a similar issue. In that post it mentioned that once you get the rogue mic mute the only fix is a factory wipe. I have had to wipe phones 5 times since ICS update last Tuesday. I tried uninstalling app by app but never got the mic back without a wipe. I need a phone, more than I need all the apps. I do miss some but am adding them back slowly.
Same here. They are sending me a replacement and we'll see what happens. I'm personally hoping this 2nd one has the same issue and just seeing if I can upgrade mine to another phone. >.>
Being a total dumb ass concerning programming phones, this problem appears to be software rather than hardware related. Could a developer create a small app to simply reset or clear the mic status? I'm probably oversimplifying, but it looks like an HTC or Verizon developer could fix this problem in a matter of minutes. Rendering a fine phone useless after an OS update seems kind of ridiculous, imo. Any suggestions or thoughts?
So far none of the rooted users that didnt take the ota but rather used the flash able haven't reported this issue. It is possible that its a combination of hardware and software where the new software didn't fill the gap for your hardware. It is well known that no two thunderbolts are alike and they all react differently to the software.
Sent from my ADR6400L using Tapatalk 2
Good point Disconnectie. Something, whether hardware or software, rendered my perfectly working Tbolt, basically unusable after the OTA. I wonder now if the Emergency Call function is working? Don't think I'll make an emergency call to test.
I have a Z2 brand new in box with the seal still on. I loved the feature set and the looks before I stumbled on to this forum. Call quality should be a given on any phone >$50. I didn't even think about it until now. I will not be able to return the phone once I open it. Should I open the box or return it for an M8/S5?
It seems device dependant again, some devices are slightly different because of manufacturing errors so the first few batches have a good chance of being faulty, some faults effect call quality
My Z2 quality is crisp however the volume is low
Check if you can find what batch your device is from it seems anything before week 22/year 14 is problematic
My device is 14w23
Sent from my D6503 using XDA Premium 4 mobile app
Envious_Data said:
It seems device dependant again, some devices are slightly different because of manufacturing errors so the first few batches have a good chance of being faulty, some faults effect call quality
My Z2 quality is crisp however the volume is low
Check if you can find what batch your device is from it seems anything before week 22/year 14 is problematic
My device is 14w23
Sent from my D6503 using XDA Premium 4 mobile app
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Click to collapse
Is it possible to check without opening the box? From the serial number? The serial starts with BH90B. That seems like from an earlier batch going by the Z1 serial number (starting from BH901/2/3...).
Envious_Data said:
It seems device dependant again, some devices are slightly different because of manufacturing errors so the first few batches have a good chance of being faulty, some faults effect call quality
My Z2 quality is crisp however the volume is low
Check if you can find what batch your device is from it seems anything before week 22/year 14 is problematic
My device is 14w23
Sent from my D6503 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
my device is 14w23 and i have the call quality problems ! as in the other party struggles to hear you , or they get feedback. and it makes no difference if that to a land line or another mobile. i have spoken to Sony UK, and they told me to do a "repair" doing PC companion, which i did and all credit to Sony, they rang me back a few hours later to see how the fix went. well it obviously didn't work as the lady i was speaking to was getting feedback, and since then the problems still exist. as i bought the phone from phones 4U and not Sony directly , my next thing is to return the phone to them and let them do a repair . but not knowing if this is hardware or software issue . im not holding out much hope that the problem will be fixed ? all i know as i use the phone for my business i cant keep on using a phone my clients struggle to hear me on
strommy1966 said:
my device is 14w23 and i have the call quality problems ! as in the other party struggles to hear you , or they get feedback. and it makes no difference if that to a land line or another mobile. i have spoken to Sony UK, and they told me to do a "repair" doing PC companion, which i did and all credit to Sony, they rang me back a few hours later to see how the fix went. well it obviously didn't work as the lady i was speaking to was getting feedback, and since then the problems still exist. as i bought the phone from phones 4U and not Sony directly , my next thing is to return the phone to them and let them do a repair . but not knowing if this is hardware or software issue . im not holding out much hope that the problem will be fixed ? all i know as i use the phone for my business i cant keep on using a phone my clients struggle to hear me on
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I didnt read through your other thread completely but did you try to disable the noise cancellation feature? That may help.
seh6183 said:
I didnt read through your other thread completely but did you try to disable the noise cancellation feature? That may help.
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yes i did ! i have had this problem since i took the phone out of its box back in May. its been a problem on and off since then. its not every call i make or receive , but it is a large quantity of them. enough that i had a load of calls earlier this week and one of my clients hung up on me as they just couldn't hear me , but i could hear them really clearly . so the phone is going back
strommy1966 said:
yes i did ! i have had this problem since i took the phone out of its box back in May. its been a problem on and off since then. its not every call i make or receive , but it is a large quantity of them. enough that i had a load of calls earlier this week and one of my clients hung up on me as they just couldn't hear me , but i could hear them really clearly . so the phone is going back
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Man I would have returned it long before now. I would have returned it first week.