This is my second ZTE Axon 7 and I've had it for 5 days. I am located in the UK. The first was returned to Amazon UK due to short battery life in early August.
This one was purchased from Amazon Germany.
When I get an LTE/4G signal on my EE UK mobile SIM in my new AXON it can stay connected to 4G for several hours.
This is sitting at the same location in the office where I work, suddenly it then goes straight to slow GSM and stays on it for some time. Then it may go back to 4G after some time.
Whereas the same EE SIM inserted in my OnePlus 2 phone in the same location gives a consistent LTE/4G signal all the time.
Since the AXONi can maintain a 4G signal for several hours surely that implies the 4G reception hardware is OK.
I hope a firmware fix is possible to improve the reception?
No I don't think that this fact alone would mean any problem. All my other phones behaved in similar way in my office. Whether a phone can stay connected to a tower depends not just on the phone. Rather it depends on the provider. For instance if it think that other needs more bandwidth in that moment it can drop you to another tower. I don't know the full details but I know that there is sophisticated logic behind this behavior. On the other hand I don't want to stay that everything is OK with the software in Axon.
This phone has signal strength issues compare the db to another phone you will see it is much worse on Axon 7
People who don't have this problem are still taking the trouble to log in and write a little message telling people who do have the problem that they are imagining it or that all phones have signal issues. The person who told me it was quite normal that my phone was defective when I was asking about other people's experiences has posted quite a few times about this. Why? God knows, maybe nothing good on Netflix in his or her region.
You know, the ones that tell you they get 9 hours screen-on time when your battery drain, that professional photographers think the rubbish camera on such and such a phone is great and that they dropped their phone on concrete from ten feet up and it didn't smash...
Ignore them. I sent mine back because the signal was bad, booting me off LTE and on to Edge far too often. I'll buy it again in a while and see if I get a better one or even sooner if ZTE announces a fixes or admits they had quality control problems with a minority of units
I'm inclined to agree. There is a reception issue at least on some phones. Hard to know if it applies to all phones, with some people finding it good enough. I'm holding out for the next firmware update to see if it is worth buying again.
Is there a thread like this for A2017U? Wondering how it works on Straight Talk using the CDMA side.
Sent from my ZTE A2017U using Tapatalk
polar2792 said:
Is there a thread like this for A2017U? Wondering how it works on Straight Talk using the CDMA side.
Sent from my ZTE A2017U using Tapatalk
Click to expand...
Click to collapse
I have the A2017U on Straight Talk - buy the 99 cent "bring your own phone" sim card from the straight talk website. Once you put the sim card in it update the APN and (I cannot stress this enough) TURN OFF VOLTE in the settings menu. Far and away this is the best phone I have ever had as far as reception goes.
tabletalker7 said:
I have the A2017U on Straight Talk - buy the 99 cent "bring your own phone" sim card from the straight talk website. Once you put the sim card in it update the APN and (I cannot stress this enough) TURN OFF VOLTE in the settings menu. Far and away this is the best phone I have ever had as far as reception goes.
Click to expand...
Click to collapse
That's great news. Love the phone so far but AT&T absolutely sucks for me. Think VOLTE messes with the AT&T side?
Sent from my ZTE A2017U using Tapatalk
polar2792 said:
That's great news. Love the phone so far but AT&T absolutely sucks for me. Think VOLTE messes with the AT&T side?
Sent from my ZTE A2017U using Tapatalk
Click to expand...
Click to collapse
I had weak signal reception issues with VoLTE turned on - I think the phone just wouldn't switch over from LTE to HSPA with VoLTE on. Without it trying to use the VoLTE it switches over just fine. Since I shut off the VoLTE I can't find a spot anywhere I go now with no signal, and I go out into rural areas without reason for coverage in them A LOT. My Zenfone 2 use to lose signal all the time. My Axon 7 never seems to.
I just switched it off I'll shall see how it goes. Hopefully it works better than it did. I would like to stay with AT&T. The extra data is nice.
Sent from my ZTE A2017U using Tapatalk
And it works perfect so far
Sent from my ZTE A2017U using Tapatalk
I was just searching the forums since I just got the phone on vzw and noticed sometimes I'd have no Internet. I'll try turning off volte for now and see if this helps.
nrkid9 said:
I was just searching the forums since I just got the phone on vzw and noticed sometimes I'd have no Internet. I'll try turning off volte for now and see if this helps.
Click to expand...
Click to collapse
Is this option only for U models or also for G models? if so,where can i find this volte on/off option?
sk0o said:
Is this option only for U models or also for G models? if so,where can i find this volte on/off option?
Click to expand...
Click to collapse
On the A2017U it is located in settings - wireless & networks - more. Don't know if it is in the G model (Is it just me or is 99% of the problems with this phone only on the G model?)
---------- Post added at 05:01 PM ---------- Previous post was at 04:59 PM ----------
polar2792 said:
And it works perfect so far
Sent from my ZTE A2017U using Tapatalk
Click to expand...
Click to collapse
I could be mistaken but I seriously think with VoLTE turned on that it only looks for LTE signal - once I shut it off it started working a lot better
i notice it's showing numbers instead of who's calling.. even if u saved your contacts in the phone
Sent from my ZTE A2017G using XDA-Developers mobile app
I got my A2017G now since two Days in Germany and can say that i have absolutly now Problems with cellular nor wifi.
Overall the Signal is better then with my moto x play.
Gesendet von meinem ZTE A2017G mit Tapatalk
Same here way better than my old m8.
Related
Noticed for the last couple of days that the phone will switch to 3G when I know there is an LTE connection. Switching it into Airplane Mode and back kicks in LTE again. This happens frequently. I know there aren't many Verizon G3 users yet but I'm curious if anyone else is having this problem.
Could you post a picture of your back cover? I know people are wondering if it has Qi charging or not.
Pics attached
Sent from my VS985 4G using XDA Premium 4 mobile app
In regards to the 3G issue, you can try updating the PRL and see if that fixes the problem. I have similar issues with other devices. It deals with the SNR on the device. Most of the time the LTE signal is far lower than the 3G so it will switch.
kremer4 said:
Pics attached
Sent from my VS985 4G using XDA Premium 4 mobile app
Click to expand...
Click to collapse
What is that white looking thing under the two NFC contacts? is that metal or just something on the case?
Basically, does QI work out of the box?
InsaneJester17 said:
What is that white looking thing under the two NFC contacts? is that metal or just something on the case?
Basically, does QI work out of the box?
Click to expand...
Click to collapse
I have two QI Nokia Chargers are home and it won't charge on either. No idea what the white thing is.
So 4G LTE is not good on this device Alla note 3
Sent from my Nexus 7 using XDA Premium 4 mobile app
re
the two contacts on the back are for nfc.. if it had four it would support qi wireless charging.
Rootuser3.0 said:
So 4G LTE is not good on this device Alla note 3
Sent from my Nexus 7 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Let's stay positive here lol..
This has been discussed with other phones. When the phone is performing actual phone operations (calls, texts, and other such communications), it is using 3G. Some manufacturers actually make it indicate this is happening with the switch back and forth. I've seen phones updated so it no longer does this because people assume it's a problem with the phone's reception.
kremer4 said:
Noticed for the last couple of days that the phone will switch to 3G when I know there is an LTE connection. Switching it into Airplane Mode and back kicks in LTE again. This happens frequently. I know there aren't many Verizon G3 users yet but I'm curious if anyone else is having this problem.
Click to expand...
Click to collapse
Are you using VZW or AT&T? (your user info states AT&T). Most AT&T areas other than major cities and suburbs is not a 4g LTE connection, its HSPA, so your spectrum for your area may not be as strong. Secondly going to your local brick and mortar store and getting a new SIM is always a good starting point and one of the easiest possible fixes.
I'm using Verizon. My profile hasn't been updated.
Sent from my VS985 4G using XDA Premium 4 mobile app
Oh Boy
I have noticed this happening very often Im in the same office where I used all my LTE Verizon phones in the same office and never had this problem of signal switching to 3G. Not good.
Update: I've noticed that if I switch from Global to CDMA LTE the 4G lte signal stays.. I'll keep my fingers crossed and update.
Samckaz said:
I have noticed this happening very often Im in the same office where I used all my LTE Verizon phones in the same office and never had this problem of signal switching to 3G. Not good.
Update: I've noticed that if I switch from Global to CDMA LTE the 4G lte signal stays.. I'll keep my fingers crossed and update.
Click to expand...
Click to collapse
I did that also, ended up doing it again. I returned my LG G3 and return to the HTC One M8. I'll miss the G3 camera but the lag really bothered me.
kremer4 said:
I did that also, ended up doing it again. I returned my LG G3 and return to the HTC One M8. I'll miss the G3 camera but the lag really bothered me.
Click to expand...
Click to collapse
What do you mean by lag?
Samckaz said:
What do you mean by lag?
Click to expand...
Click to collapse
Status bar drop down lag, swiping lag, recents lag. I don't mean data connection, LTE speed, just talking about how slow the UI feels.
I'm too impatient to wait for the bootloader unlock. Once it gets unlocked I might come back, but i'm used to the lag free HTC One m8.
kremer4 said:
Status bar drop down lag, swiping lag, recents lag. I don't mean data connection, LTE speed, just talking about how slow the UI feels.
I'm too impatient to wait for the bootloader unlock. Once it gets unlocked I might come back, but i'm used to the lag free HTC One m8.
Click to expand...
Click to collapse
I hear you mate
kremer4 said:
Status bar drop down lag, swiping lag, recents lag. I don't mean data connection, LTE speed, just talking about how slow the UI feels.
I'm too impatient to wait for the bootloader unlock. Once it gets unlocked I might come back, but i'm used to the lag free HTC One m8.
Click to expand...
Click to collapse
There must be an issue with a certain batch or something, I really have zero lag.
I have this issue as well, phone just randomly drops to 3g when I pull it out of my pocket. S5 right beside it, stays on 4g
Sent from my VS985 4G using XDA Premium 4 mobile app
This is happening to me too and is incredibly frustrating. I only got the G3 because my Moto X was destroyed by a roller coaster, but in areas where my Moto X easily kept 4G my G3 keeps dropping down to 3G, forcing me to fix it by activating airplane mode. I'm wondering if I should return it for a new one, or if this is a software issue that is affecting all phones. I have 13 days left to decide, but if this is affecting a wide range of users I may pick a different phone.
Hi,
I recently bought a black z5c from handtec and I'm currently using it on US T-Mobile.
I think I have the apn settings set correctly but I'm only getting one bar for LTE here in LA, even outside with no buildings.
HSPA, however, has strong signal. Any recommendations?
Tuan
Sent from my E5823 using Tapatalk
I get very good signal with mine. Even with one bar I get good speeds (tested via speedtest).
You can just use the download internet settings under networks/more if you are worry about using the wrong apn settings.
I'm also using T-Mobile.
Sent from my SM-N910T using Tapatalk
Reception issue or perceived reception
I am having the same issue, but on AT&T. My model is the E5823, black. I have been swapping my sim card back and forth between the z5c and my Nexus 5 and have noticed that the nexus will have full bars of LTE while the z5c will have maybe one bar. More importantly, though--the db reading from the phones are almost exactly the same and the download speeds are very similar as well. So I think this may not be a reception issue in my case, but an issue with how the z5c displays reception vs how the nexus 5 does. The nexus 5 with full bars should having blazing LTE speed. Sadly, both of these phones are giving me barely 3 mb download speeds. I think AT&T may be having an issue in my area but I can't get a customer service rep to acknowledge it.
I hope I'm right--I'm loving this phone despite the terrible (possibly perceived) reception. I have downloaded an app called real signal and it shows a more accurate reading of actual reception and it is confirming my suspicion.
fortheoceans said:
I am having the same issue, but on AT&T. My model is the E5823, black. I have been swapping my sim card back and forth between the z5c and my Nexus 5 and have noticed that the nexus will have full bars of LTE while the z5c will have maybe one bar. More importantly, though--the db reading from the phones are almost exactly the same and the download speeds are very similar as well. So I think this may not be a reception issue in my case, but an issue with how the z5c displays reception vs how the nexus 5 does. The nexus 5 with full bars should having blazing LTE speed. Sadly, both of these phones are giving me barely 3 mb download speeds. I think AT&T may be having an issue in my area but I can't get a customer service rep to acknowledge it.
I hope I'm right--I'm loving this phone despite the terrible (possibly perceived) reception. I have downloaded an app called real signal and it shows a more accurate reading of actual reception and it is confirming my suspicion.
Click to expand...
Click to collapse
This is exactly my experience. Not as many bars as my other phone, but actual signal strength is almost identical. I think it's just a difference in how they are showing bars. I think signal strength is actually good.
Sent from my E5823 using Tapatalk
phositadc said:
This is exactly my experience. Not as many bars as my other phone, but actual signal strength is almost identical. I think it's just a difference in how they are showing bars. I think signal strength is actually good.
Sent from my E5823 using Tapatalk
Click to expand...
Click to collapse
I'm glad to hear that. This was driving me nuts thinking I'd have to return a phone that I imported and eat a 15% restocking fee. It's also really the only small phone I had my eye on once I saw that the Nexus 5X would be just as big as the regular sized Xperia Z5.
I'm experiencing something similar. I think I have 1 less bar of 4G signal in every place compared to my previous phone. But the phone still works great and seems to not drain more battery regarding this.
But the "time without signal %" is considerably lower than before. (Still. This could be just because of the bad 2G/3G signal at home, which is terrible and is improved now).
Also. Im now getting 4G+ signal (I think it's based on CAT 6). But maybe the strength is just the same as with 4G.
One more thing:
I bought my phone in Italy but I'm using it in Spain. Could that be an issue? I dont think so...because in Europe the LTE bands are almost the same everywhere.
Also. What would happen if we disable all other LTE bands from other countries? Could that help?
Sent from my E5823
I'm now having -107 dBm 33 asu. How bad is that?
thesebastian said:
I'm experiencing something similar. I think I have 1 less bar of 4G signal in every place compared to my previous phone. But the phone still works great and seems to not drain more battery regarding this.
But the "time without signal %" is considerably lower than before. (Still. This could be just because of the bad 2G/3G signal at home, which is terrible and is improved now).
Also. Im now getting 4G+ signal (I think it's based on CAT 6). But maybe the strength is just the same as with 4G.
One more thing:
I bought my phone in Italy but I'm using it in Spain. Could that be an issue? I dont think so...because in Europe the LTE bands are almost the same everywhere.
Also. What would happen if we disable all other LTE bands from other countries? Could that help?
Sent from my E5823
I'm now having -107 dBm 33 asu. How bad is that? [emoji14]
Click to expand...
Click to collapse
107 is pretty weak but without having another phone to compare it to it's impossible to say if it's the phone's fault or if you are just somewhere with a bad signal!
Sent from my E5823 using Tapatalk
Hi,
I think my signal is poor compared with my previous phone
I have 105 dbm
Enviado desde mi E5823 mediante Tapatalk
Hi,
Did you try entering Service Phone info and check settings from there ?
for that dial in :
*#*#service#*#*
then service settings and select the right network mode
chrisftlse said:
Hi,
Did you try entering Service Phone info and check settings from there ?
for that dial in :
*#*#service#*#*
then service settings and select the right network mode
Click to expand...
Click to collapse
My phone has this option selected "LTE_GSM_WCDMA" and I think that it's the right choice.
Sent from my E5823
I had same issue with att. Then I realized I forgot to call them and give them my imei number to put into their system. Did you do that?
Sent from my E5823 using Tapatalk
The imei will not impact reception. GSM is purely sim based. I'm curious about this issue as well. I had exact same issue with my z3c on tmous. Lower signal readings both visually and dbm but it operated fine
Sent from my Nexus 5X using Tapatalk
I got a Z5 compact and I'm definitely getting poorer reception than my previous phone (2013 Moto X) on AT&T. Not just the display, but I find more calls going to voicemail from my apartment than before.
I think it's just the way sony is translating actual signal strength to bars displayed. On WCDMA it looks correct, but on LTE bars are always low even though reception and signal is fine.
Anyone having issues with signal? At work, my signal now tanks. Sometimes no data, or 2G, or just edge. I came from a G4 and it was ok at the same location.
Where did the signal history go? It use to show a graph under battery stats but I can't find it.
Yes and not to high jack your thread but I can't connect to my microcell either so I'm bummed low signal and can't use my microcell has me considering this phone a goodbye.
I find the signal am this phone to Be better than other phones.
Sent from my LG-H901 using XDA Free mobile app
I did have 2G at work when I was on my V10, but when on my Note 4, I had LTE signal, wonder if it is the bands used in the V10
Sent from my SM-N910T3 using XDA Premium HD app
Mine does fine in areas where I had excellent signal, but in areas where I was weaker, not poor, but just weaker, it's all downhill now. Ping tests taking 3000+ ms. Download speeds at .01mbps where it was 30mbps on the G4. Then it will go from 4g to nothing, the 2g, then E. Its all over the place.
I have noticed this as well at my house. Phone goes into emergency call mode all the time. Wifi calling always drops calls and says I'm going out of range sitting right next to the router. Had to turn it off cause it was worthless, but the signal is terrible as well. Only had problems in one back corner of the basement in my house with the Note 4. V10 I can lose signal at anytime anywhere in the house.
---------- Post added at 09:44 PM ---------- Previous post was at 09:39 PM ----------
BBBlessed said:
Yes and not to high jack your thread but I can't connect to my microcell either so I'm bummed low signal and can't use my microcell has me considering this phone a goodbye.
Click to expand...
Click to collapse
I bought a Netgear Nighthawk X8 to replace the T-Mobile router I'd be returning for the 4G LTE Cellspot but have heard there's issues. Wish I knew more about it and if it was going to be fixed. Was looking forward to having good signal at my home. T-Mobile has been saying 4G LTE has been coming for 2 years. Last reply was they are testing and will be on by end of this year, fingers crossed.
Definitely have issues with signal. Hoping it's a software fix. Afterall this id's the first phone with the Qualcomm Antenna
blackhemi4x4 said:
Anyone having issues with signal? At work, my signal now tanks. Sometimes no data, or 2G, or just edge. I came from a G4 and it was ok at the same location.
Where did the signal history go? It use to show a graph under battery stats but I can't find it.
Click to expand...
Click to collapse
You may want to exchange for a new phone, see if you get the same results. Of those who responded, I believe you are the only Verizon customer, and of the others on this thread it looks like some T-Mobile users and one on AT&T. I'm going to get a V10 later this week, as long as I get a little better than my current phone signal wise I'll be happy.
Mine is actually on t-mobile. I'm okay with swapping it out but I don't want a refurb. I should go talk to my store this weekend and see what they'll do
Sent from my LG-H901 using Tapatalk
My signal is way better at work than when I had my g3.
Mine is decent, not quite as good as my Nexus 6 but it isn't to far off
I'm going to swap mine this week and see if it gets better. Like someone said I don't want a refurbished and I hope they don't charge me for restocking fee. How would I know if it's a refurbished one they can't just give me one without telling me can they?
BBBlessed said:
I'm going to swap mine this week and see if it gets better. Like someone said I don't want a refurbished and I hope they don't charge me for restocking fee. How would I know if it's a refurbished one they can't just give me one without telling me can they?
Click to expand...
Click to collapse
If ur within ur 14 days it will be a new one, not refurbed. Refurbs will say where the battery goes.
Got my V10 yesterday. At home I'm getting mostly 3G, sometimes 4G. I'll get one to three bars depending on the time of day, phase of the moon, and the amount of coffee I've had. This is about the same as I had with my BlackBerry for the last couple of years. The "city" here always has people fighting cell phone tower installations for years now. I've been told they are allowing Verizon to put some micro towers on some utility poles sometime "soon" because they have to comply with some sort of Federal law. I was hoping it would be better, but it's not worse either, plus my fingerprint reader works with a case......still have 12ish days to test things out.
I am getting much better speed with this phone then I did with my G3 on AT&T.
On my V10 now from AT&T. I also noticed both Cell and Wi-Fi connections are weaker than with my Samsung galaxy s5...it's weaker (about 65% where s5 was 90%+) but at least it maintains Wi-Fi connection unlike the S5. I especially notice it when streaming music. I do show on 4g LTE most of the time but never had more than 3/5 bars...I hope they can fix in an update.
I think mine is OK with LTE. You can force LTE or LTE/WCDMA
dial 277634#*#
RAT Selection
I am using a VZW version with my TMO sim and this is the first VZW 2 TMO phone I have used (used a z3v, note 3 and note 4 from VZW on my tmo sim) that does not get 4gLTE. Its very rare that the 4gLTE lights up. Its usually at H or H+ which isnt too bad but id rather have LTE. Hopefully its a SW fix soon.
I`ve got poor reception too. I am on a carrier outside U.S.
Many drop call and ping time is long. Fail to send or receive data. Have to enter flight mode to fix the problem.
I exchanged my T-Mobile V10 a couple days ago and signal is better now. I think my other one has a bad radio.
Sent from my LG-H901 using Tapatalk
Hi
I wanted to buy this from gearbest.
Will it work on AT&T with all the LTE bands?
borisb said:
Hi
I wanted to buy this from gearbest.
Will it work on AT&T with all the LTE bands?
Click to expand...
Click to collapse
Yep... Using it on Cricket right now state side.
http://willmyphonework.net
borisb said:
Hi
I wanted to buy this from gearbest.
Will it work on AT&T with all the LTE bands?
Click to expand...
Click to collapse
I'd like to say "yes", but have found out the hard way that it depends on exactly which part of AT&T's network you intend to use it on.
I created a thread which I haven't yet updated, which outlines some issues I had. Turns out that my X820 as well as a different LeEco X82X (can't remember - same model ) do NOT work with AT&T in my area at all, and I live very close to the antennae. However, when I travel out of town, the phones work great. AT&T can't seem to figure out why this part of their network is different, but something certainly is. YMMV.
At the moment, there doesn't seem to be a large enough sample size in the US to compare notes and find possible network issues with this phone.
I have it, and it works for me in North Florida in AT&T
Sent from my SM-N910T using Tapatalk
I have more info on my issue with this phone on AT&T, and it's an odd one. LTE works great, but if I am directly under the antennae, or within line of site of them, 3G shows full bars, but it does not work and I cannot place or receive a call. If I walk a block away, and have a building between the phone and the antennae, 3G works perfectly. If I initiate a call where it works, I can move back to LOS, and call does not drop. No other phone seems to have this issue, so there is something very different in the 3G implementation in these phones which is responsible for this.
I wish someone out there had an idea as to what is causing this. One of AT&T's network engineers, who witnessed this first-hand, is stumped and I'm short on ideas to remedy it.
RandyT2 said:
I have more info on my issue with this phone on AT&T, and it's an odd one. LTE works great, but if I am directly under the antennae, or within line of site of them, 3G shows full bars, but it does not work and I cannot place or receive a call. If I walk a block away, and have a building between the phone and the antennae, 3G works perfectly. If I initiate a call where it works, I can move back to LOS, and call does not drop. No other phone seems to have this issue, so there is something very different in the 3G implementation in these phones which is responsible for this.
I wish someone out there had an idea as to what is causing this. One of AT&T's network engineers, who witnessed this first-hand, is stumped and I'm short on ideas to remedy it.
Click to expand...
Click to collapse
I got an x829 yesterday (live in the US) and plan on using it with Straight Talk/AT&T (getting the nano sim now). Have you flashed yours to a newer/custom ROM and it still works with AT&T? If so which ROM?
Wagmans said:
I got an x829 yesterday (live in the US) and plan on using it with Straight Talk/AT&T (getting the nano sim now). Have you flashed yours to a newer/custom ROM and it still works with AT&T? If so which ROM?
Click to expand...
Click to collapse
I have two of these phones, and both have the issue I described above. If I were to guess, it probably has something to do with initial 3G handshake timing.
One of the phones is running Madsurfer's 21s. It may have been a dirty flash over stock China ROM, but I seem to recall that one being a clean flash (wife's phone, so I don't mess with it much.) The other is Small EUI by aurel V7, dirty flashed over Rom V6-X820 of Bshuy2003.
I have observed no real differences with regard to the 3G connectivity issue between either phone, with any firmware. I'm thinking it is something at a lower level which is causing this odd issue.
I haven't received my max2 yet but I have read through allot of these posts and I remember reading about using the #*#* code to force LTE and it helped mobile connections. Also I saw that 19s CN or 17s India eui has VoLTE support. Lastly I noticed that the posted 23s beta cooked eui that Steve Mars posted has new modem files. You may try that as well. Hope that helps!
Shlickwilly said:
I haven't received my max2 yet but I have read through allot of these posts and I remember reading about using the #*#* code to force LTE and it helped mobile connections. Also I saw that 19s CN or 17s India eui has VoLTE support. Lastly I noticed that the posted 23s beta cooked eui that Steve Mars posted has new modem files. You may try that as well. Hope that helps!
Click to expand...
Click to collapse
Thanks for the info, but I think the issue runs pretty deep inside these phones. If I knew more about the hierarchy of the software/firmware, where network negotiations are concerned, I'd have a better idea where to look for a solution. But I can say that I have tried virtually every ROM and modem file available, and this odd behavior persists. It's possible that it's specific to my home site, but according to the engineer, AT&T's sites are pretty standardized. The fact that other phones don't exhibit it, tends to point to something deep inside the Max2 as being the culprit. It's an insidious problem, as one might not realize that there was an issue, unless one happens to be close to a tower, trying to unsuccessfully make or receive a call, with full bars showing.
IIRC, the iPhone also had some strange issues on the AT&T network in the early days, and it took some concerted effort between AT&T and Apple to get it sorted out. The chances of of something like that happening to solve issues with these phones is probably next to nil.
Randy do you have LTE on your account? Could it be the eNode trying to promote you onto a better link and the baseband failing that negotiation?
Scratchling said:
Randy do you have LTE on your account? Could it be the eNode trying to promote you onto a better link and the baseband failing that negotiation?
Click to expand...
Click to collapse
I do have LTE on my account. The phone is connected, by default, to LTE, and falls back to WCDMA when making a call as it should. I have monitored signal strengths throughout the process, and they are very high, due to to my proximity to the tower. Locking the phone to WCDMA makes no difference.
When the phone doesn't have line-of-sight to the tower, and/or that LOS is significantly obscured, the UMTS signal goes below -60dba and the phone works perfectly. Thinking the signal strength was the key, the output of the tower was artificially reduced to below that level, as a troubleshooting test. It still did not allow the phones to work on WCDMA to make calls, even though it still showed a 3G connection with full bars. I'm not a telcom engineer, but it really seems like a timing problem, where the reflected signals work, but signals received directly from the transmitter do not. Again, the problem exists only at the point where the 3G link is initiated, either by the handset or the tower. Once a call is established, that session works fine, no matter the proximity to the tower thereafter. But once moved into the areas of LOS to the tower with an active call session and I end the call, the phone can no longer make or receive calls in those areas.
Short answer: sorta
borisb said:
Hi
I wanted to buy this from gearbest.
Will it work on AT&T with all the LTE bands?
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Alright so I have been using this phone for about 6 months and it kinda sorta does. I am using the x820 one btw. I get about 80% up time with this phone. I can't really make or receive calls without the phone dropping them within the 1st minute. Let me explain further. So firstly, when I am on LTE (if not on 4G (I'll explain later)), and try and make a call, I will usually get switched over to 4G and then as the call is attempting it will completely lose service and say I can't complete the call. Then after that attempt, I will usually get my service back. And it will keep doing that unless I get lucky then if I actually can make a call then I will be lucky if I get a full minute or 2 before the call drops because of loss of service. Now for the later explanation. So basically I have noticed just because I am supposed to get LTE doesn't mean you will get the service. Also you will drop service a bunch and it gets very aggravating! I have verified my results in FL, GA, and TN.
Does any one have poor LTE signal with this phone. Am in an area that used to get good signal with my nexus 6p. Now with this phone I just get H+ most of the time. I have the lg g5 rs988. Am on Cricket Wireless.
juancastro86 said:
Does any one have poor LTE signal with this phone. Am in an area that used to get good signal with my nexus 6p. Now with this phone I just get H+ most of the time. I have the lg g5 rs988. Am on Cricket Wireless.
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I've posted on this several places. I also use an rs988 on cricket. While I still had my Nexus 5x, I compared signals using the Network Cell Info app on both phones in a variety of locations.
It seems the RS988 G5 does not use band 17 when it should, even though the specs day is capable, this does not always show 4G.
I think it's a glitch in nougat on this model. I've reported this to LG.
Sent from my RS988 using Tapatalk
Thanks for that I don't understand why it does that.
barotropic said:
I've posted on this several places. I also use an rs988 on cricket. While I still had my Nexus 5x, I compared signals using the Network Cell Info app on both phones in a variety of locations.
It seems the RS988 G5 does not use band 17 when it should, even though the specs day is capable, this does not always show 4G.
I think it's a glitch in nougat on this model. I've reported this to LG.
Sent from my RS988 using Tapatalk
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juancastro86 said:
Thanks for that I don't understand why it does that.
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The good news is that it seem to have 4G most of the time. When it does drop to HSPA, it makes little difference. Even if I don't have wifi, I can browse the web, check email, and steam audio/video just fine using HSPA.
But I do hope LG will fix the problem in a software update. Some people claim band 17 works fine on this model on Marshmallow.
Sent from my RS988 using Tapatalk
I called them and they told me it I was going to have to send the phone in for repair. They don't think is a software issue.
They told me it was something else. Plus they blame Google for the software if it is that.
barotropic said:
The good news is that it seem to have 4G most of the time. When it does drop to HSPA, it makes little difference. Even if I don't have wifi, I can browse the web, check email, and steam audio/video just fine using HSPA.
But I do hope LG will fix the problem in a software update. Some people claim band 17 works fine on this model on Marshmallow.
Sent from my RS988 using Tapatalk
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Yep, that's their stock answer. They told me the same thing. But I figured they'd just send me a refurbished phone with the same issue, so declined.
"Send it back" would make sense if no one else had identified the issue. But take a look in this forum and others, and you'll see that it has been reported by several people using the AT&T network (which includes cricket and others).
BTW, how much of the time are you seeing HSPA instead of LTE? Have you tried running speedtest when you see HSPA? On cricket, it doesn't make a huge difference for me. LTE is capped at 8mbps and HSPA at 4mbps.
If you do send it back, be sure to keeps us posted. Good luck!
Sent from my RS988 using Tapatalk