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Has anyone managed to get theirs phone repaired after unlocking the bootloader through sony website?
Also everyone says that you lose warranty when you unlock the bootloader via sony website. On ythe website http://unlockbootloader.sonymobile.com/
I found this text:
Please note that you MAY void the warranty of your phone and/or any warranty from your operator if you unlock the boot loader. Sony Ericsson can then no longer guarantee the full functionality of your phone, and will not be responsible for any unsigned custom software being flashed to the phone after the boot loader is unlocked. Certain functions in your phone might cease to work, and performance might not be ideal.
Well it says that it may void the warranty.......so there is a possibility that they would repair the phone even if it's unlocked - I'm talking about hardware repairs.
I did. Well, it wasn't repaired, but that was probably because they didn't recognize the problem (burned in screen).
On the repair ticket they said 'Modified software' but they didn't charge me anything.
sdk16420 said:
I did. Well, it wasn't repaired, but that was probably because they didn't recognize the problem (burned in screen).
On the repair ticket they said 'Modified software' but they didn't charge me anything.
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Thanks a lot. Looks like I'll be unlocking my phone today
its better when you re-lock bootloader back then they will repair phone without problems
Technically they can see missing DRM certificate, if you unlock using official way. Not that they will specifically look for it but it does show when they connect it to program they use in service.
Just a note
-Arturo- said:
Thanks a lot. Looks like I'll be unlocking my phone today
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Where are you located? Different repair centres might have different procedures?
sdk16420 said:
Where are you located? Different repair centres might have different procedures?
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I'm in Poland - they seem to have a deal with a a company called Regenersis.
http://translate.google.com/transla...f=1&u=http://www.regenersis.pl/CustsS_17.aspx
It is a "phone repairing" company.
So Regenersis is an official service center for many mobile companies in Poland including Sony. The closest office would be in Warsaw.
I used to have a wildfire S before and this question came up in that form too, so I'll give the same response here.
Unlocking your bootloader DOES NOT void your warranty.
' Sony Ericsson can then no longer guarantee the full functionality of your phone, and will not be responsible for any unsigned custom software being flashed to the phone after the boot loader is unlocked. Certain functions in your phone might cease to work, and performance might not be ideal. You might also damage your phone permanently. In the worst case, unlocking the boot loader will cause physical injuries or material damage, for example, due to the phone overheating.'
I.e. -- If you OC your phone or install a modded kernel which screws with the hardware and breaks it it isn't their responsibility
The warranty remains though, obviously the proviso is that you don't flash a custom ROM or anything, but even then the main thing is that if you break something and re-flash stock they probably wont know tbh.
So (broken record style) No, unlocking your bootloader DOESNT void your warranty, breaking your phone by OCing it too much or screwing with it in that matter does render them non-liable for it, if your phone had a fault which was not due to custom ROMs or anything though and was in fact a sony issue warranty is maintained.
Edit: Matter of fact, within the EU they CAN'T void your warranty for pre-existing faults.
I wish people wouldn't make assertions as to the law without properly reading T&C first & some basic knowledge on EU warranty regulations.
Sorry about thr massive edit delay, apparently there's a 5 minute gap i need to observe lest I try to sell [email protected]
Hello ! I have a Galaxy S3 GT-I9300, which i'm almost certain is from the first batches. 2 days ago I left it to charge overnight, and when I woke up it was bootlooping. I tried to flash lots of JB Roms, both custom and stock, and all kinds of formatting from recovery, but it didn't help. Eventually, thanks to a thread on xda, I flashed a stock ICS rom, which to my surprise, seemed to solve the problem, as my phone booted again, and I then successfully flashed stock JB. Unfortunately, since then I've been experiencing frequent lockups, which require either restarting the device or waiting for very long on different stock JB roms. I have downloaded eMMC Brickbug check, and my phone does indeed have the insane chip. Also, I have been able to replicate the lockups by using Dummy file generator, so I'm fairly certain that the lockups have something to do with the eMMC and SDS. Also, I have read in other threads that the lockups might be caused by the SDS fix present in 4.1.2 stock kernel, so that the phone freezes instead of bricking .I would like to have my device replaced, but i'm afraid warranty won't take this seriously. Is it possible to flash back an older firmware(without SDS fix), and have the device get bricked(SDS), so that Samsung will have to replace it/the mobo?
SHORT STORY:
16Gb GT-I9300 with insane chip, from first batches, locks up frequently on 4.1.2 with SDS fix. Can replicate lockups with dummy file generator, so it's probably eMMC problem. Can I somehow help the SDS brick my phone, to have it warranty replaced, or is there any other way of solving the problem ?
------EDIT------
After flashing 4.1.1, phone has gone to semi-brick mode, only download mode accessible, which reads:
ODIN MODE
PRODUCT NAME:
CUSTOM BINARY DOWNLOAD: No
CURRENT BINARY: Samsung Official
SYSTEM STATUS: Custom
From what I've read here on xda, this is clearly a SDS half-brick, so warranty replacement shouldn't be a problem.
Is there anyone from Romania( with a COA i9300) who has an experience to share, regardin the warranty ?
Is there any chance that having a small crack in the upper-right corner of the phone(right over 2nd camera) will cause a problem ?
you can do whatever you want, but bricking the device on purpose to get it replaced under warranty is insurance fraud, FYI.
and they don't replace the device, only the mobo
If you are all stock then take it to service on warranty and insist on replacing mobo due to showing all symptoms of emmc failure. Point then to all the XDA posts on the issue, precedence set by Samsung etc....they will be hard pushed to refute it
Glebun said:
you can do whatever you want, but bricking the device on purpose to get it replaced under warranty is insurance fraud, FYI.
and they don't replace the device, only the mobo
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Dude, I know. And of course I wouldn't brick the device, but I'd rather let it finish the job and brick itself(on an older OFFICIAL fw) and have a nonfunctional mobo to get replaced under warranty, than be in the current state of having a somewhat functioning device that the service will just wipe, flash and give back
"Mechanical damage"
Ok, so I sent the phone to the service a week ago and now they tell me that the warranty is void because of "mechanical damage" (aka a tiny crack in the upper-right corner of the phone I got a few months ago). I find this OUTRAGEOUS. How can they deny an otherwise well known and comfirmed factory defect because of an unrelated crack in the phone's outer glass? I am planning on going to the service and talking personally to them, and/or suing them. Any thoughts ?
daniel_andrei1996 said:
Ok, so I sent the phone to the service a week ago and now they tell me that the warranty is void because of "mechanical damage" (aka a tiny crack in the upper-right corner of the phone I got a few months ago). I find this OUTRAGEOUS. How can they deny an otherwise well known and comfirmed factory defect because of an unrelated crack in the phone's outer glass? I am planning on going to the service and talking personally to them, and/or suing them. Any thoughts ?
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If you are in the EU look up relevant law .
Or ask are they claiming that the crack has played a part in the fault and what is the fault in regard to the crack .
By that i mean if the fault is a cracked motherboard then a mechanical damage could have played its part but not if its say a memory block failed ..
You don't lose your cool but gather evidence at this point .
jje
Hi everyone!
So, yesterday I picked up my Galaxy S II and tried to unlock it, but the touchscreen didn't work. 5 seconds later, the phone turned off, and it is completely bricked.
I have no access to recovery, download mode, absolutely nothing. It just doesn't turn on, even if the charger is plugged in.
Obviously, my phone was rooted and flashed with the latest JB rom available. Since the phone still has almost one year and a half of warranty left, will they be able to know if the phone was rooted, and the number of Odin flashes?
I flashed my phone via Odin about 15-20 times. Since it bricked so quickly, I couldn't reset the counter and unroot.
So, what do you think?
They probably won't be able to tell, but you can never be 100% certain & nobody here can give you that certainty. Anyone who says they can is lying to you.
Give it to a service centre, say as little as possible & see what happens.
MistahBungle said:
They probably won't be able to tell, but you can never be 100% certain & nobody here can give you that certainty. Anyone who says they can is lying to you.
Give it to a service centre, say as little as possible & see what happens.
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I know that it's difficult to be 100% certain, but maybe it has happened to someone and they could share their story
It was clearly some defect on the device, since I got it on late November 2012. It lasted for 8 months, and it used to get quite hot, right below the camera... is that normal on the S2?
Besides, the moment you flash something to your phone/use the phone in a manner excluded by the warranty, having an expectation of warranty service is completely unreasonable.
MistahBungle said:
Besides, the moment you flash something to your phone/use the phone in a manner excluded by the warranty, having an expectation of warranty service is completely unreasonable.
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I know that rooting voids the device warranty, but on the other hand, the device failed not because of the rooting process, but because of some faulty hardware.
I know how warranty works, but the brick isn't related to bad use, since the rooting process worked flawlessly.
Anyway, I already delivered the phone at the service centre, now I'll just wait.
Thanks for all the responses
Irrelevant.
The warranty explicitly states if you use the phone in a manner not specified in the warranty (I.E use unauthorised firmware), all bets are off. Whether flashing unauthorised firmware caused the problems or not doesn't matter. If you expect warranty, leave your phone stock.
Mattz94 said:
I know how warranty works, but the brick isn't related to bad use, since the rooting process worked flawlessly.
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Or just be honest....and admit to voiding your warranty and learn from your mistake. I know that is not what you want to hear or you may not hear that to often....
good luck with the service dept....And since there are too many trying to give you fraud instructions...Thread Closed.
Just a quick question which may have been asked many times before. on a Sony Z2, does rooting the phone void the warranty for certain or is it a 'maybe'?
with samsung and HTC you get a clear warranty void.
ROOTING VOIDS WARRANTY.... thats it, regardless of manufacturer, country, network, whatever. If you root a phone its warranty becomes void.
However depending on the phone, it may be possible to unroot and remove any indication that it ever was rooted, therefore allowing you to claim on warranty...... Not currently possible on z2 as you need to back up drm keys, which requires root, to aquire root you need to unlock the bootloader first, unlocking the bootloader deletes drm keys..... sorry
It depends on how do you root...
1- Rooting by unlocking the bootloader then root - Warranty void as the DRM destroyed and there's no way to have them back...
2- Rooting without unlocking the bootloader > Warranty still there as you can restore the device to it's exactly original state...
The problem is AFAIK, there's still no way to root without unlocking the bootloader first...
When you unlock the bootloader it states that if they have to reload the original software to fix they will charge you, sounds to me like an actual hardware fault would be covered, we dont know until someone returns an unlocked device under warranty and reports back tho
This is what I was assuming also because it did not explicitly say warranty was void. I have had rooted phones repaired under warranty and root does not void warranty. It only does when the bootloader is locked and explicity says warranty void. The Sony I do not see doing this but have added the maybe so unsure to what extent what is covered and what is not.
I understand if the keys are lost certain apps will not work. This is understandable that there is no support.
Sent from my GT-I9505 using XDA Free mobile app
A|ex said:
This is what I was assuming also because it did not explicitly say warranty was void. I have had rooted phones repaired under warranty and root does not void warranty. It only does when the bootloader is locked and explicity says warranty void. The Sony I do not see doing this but have added the maybe so unsure to what extent what is covered and what is not.
I understand if the keys are lost certain apps will not work. This is understandable that there is no support.
Sent from my GT-I9505 using XDA Free mobile app
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Well i would assume that a water resistant phone, which is resistant enough to be fully submerged, would be covered under warranty for water damage, but nope not with sony.
A|ex said:
This is what I was assuming also because it did not explicitly say warranty was void. I have had rooted phones repaired under warranty and root does not void warranty. It only does when the bootloader is locked and explicity says warranty void. The Sony I do not see doing this but have added the maybe so unsure to what extent what is covered and what is not.
I understand if the keys are lost certain apps will not work. This is understandable that there is no support.
Sent from my GT-I9505 using XDA Free mobile app
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Your flair seems pretty relevant to this thread. How is it with Sony? And do you have examples why the directive won't save you with Samsung or HTC?
the water proof thing has been covered before and I have no problem about the water damage and no warranty. I do not see why this is a problem for some as its only fair that if the door or seal is broken it will lose that water proof magic.
i guess the question is, since there is no ta drm backup yet for the z2, would sony really care if you rooted/ unrooted since there is no clear 'this voids warranty' and still floats around the 'maybe'
A|ex said:
the water proof thing has been covered before and I have no problem about the water damage and no warranty. I do not see why this is a problem for some as its only fair that if the door or seal is broken it will lose that water proof magic.
i guess the question is, since there is no ta drm backup yet for the z2, would sony really care if you rooted/ unrooted since there is no clear 'this voids warranty' and still floats around the 'maybe'
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Ah but what if your phone arrived with a badly manufactured door, until it was submerged you wouldnt know that the door was faulty (well you might, depends how badly manufactured) by which time, too late no warranty. I dont think it should be a full warranty for water damage but maybe like 3 months or something.
And back to the main point why is it so difficult to understand that rooting a phone (or to be more specific: Unnofficialy altering/modifying the firmware of an electrical product) will void warranty?
You want a clear answer about the z2's warranty, go to sonys website, support, start a live chat and ask exactly what will be affected by unlocking the bootloader...... they wont tell you, and they will tell you that the reason they wont tell you is because it voids warranty. Try it, after half an hour on there live chat i ended by asking the person if they thought it strange that sony provide a bootloader that can be unlocked, clear instructions on how to unlock, but cant tell you anything about what happens if you follow there instructions.... apart from that you'll have no warranty
A bit of a resurrection post but z2 rooted, it overheated and well decided to turn off and never turn back on. Sony have had the phone for a day and replaced it under warranty reporting hardware fault. They have also taken 4hours to test my new replacement phone in water etc at the service centre.
I am not too sure how it stands if the phone booted etc
Hmmm the Nexus 6P comes with a qfuse. It will be activated if you unlock bootloader. You can lock your bootloader back, but you cannot restore the qfuse. Qfuse is a hardware, once trip cannot revert back. Once QFuse is tripped, no more warranty.
Check the attached pic which shows qfuse in the bootloader.
read below forum for more discussion on this:
http://forums.hardwarezone.com.sg/97415852-post1515.html
What is qfuse:
Qfuses are one-time-programmable (OTP) elements that are used to enable and disable security and debug features of the MSM7xxx device. The Qfuses are implemented as anarray of one-bit fuse blocks. The Qfuse banks are used for two purposes — providing non-volatile, immutable storage of data, and configuration of hardware features. For immutabledata storage, the Qfuses are read via a shadow register which contains the actual valuestored and includes error correction.For configuration, each Qfuse is associated with a one-time write register. The value of each Qfuse is sensed at powerup and stored in a register. Blowing Qfuses is done byplacing a value to a register and applying current to the fuse. The fuse registers areaccessible through JTAG and software readable address locations.
http://www.androidpolice.com/2015/0...owing-off-usb-type-c-port-and-snapdragon-810/
That's not cool
Maybe the qfuse is part of the "save fingerprint partition".
Wow, on a Nexus that's a disgrace.
Oh well, I'm not really sure why we still need a lot of that.
The only reason I really needed root anymore was for bypassing tethering, but most don't worry about that with shared data.
droidguy22 said:
Hmmm the Nexus 6P comes with a qfuse. It will be activated if you unlock bootloader. You can lock your bootloader back, but you cannot restore the qfuse. Qfuse is a hardware, once trip cannot revert back. Once QFuse is tripped, no more warranty.
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PLEASE STOP WITH THE FUD!!!!!!
You will still have warranty. If the button falls off they will fix it. If the screen dies, they will fix it.
Software related issues would not be covered.
The Magnussen-Moss Warranty Act covers this.
tech_head said:
PLEASE STOP WITH THE FUD!!!!!!
You will still have warranty. If the button falls off they will fix it. If the screen dies, they will fix it.
Software related issues would not be covered.
The Magnussen-Moss Warranty Act covers this.
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Yea, but short of physical malfunctions like you mentioned they could potentially argue that the software change impacted your device via indirect methods.
tech_head said:
PLEASE STOP WITH THE FUD!!!!!!
You will still have warranty. If the button falls off they will fix it. If the screen dies, they will fix it.
Software related issues would not be covered.
The Magnussen-Moss Warranty Act covers this.
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Not in a lot of countries in Europe they won't.
tech_head said:
PLEASE STOP WITH THE FUD!!!!!!
You will still have warranty. If the button falls off they will fix it. If the screen dies, they will fix it.
Software related issues would not be covered.
The Magnussen-Moss Warranty Act covers this.
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Click to collapse
If you had an internal hardware issue like a processor overheat or ram issue, they could blame it on the software
Sent from my SM-G900V using Tapatalk
tech_head said:
PLEASE STOP WITH THE FUD!!!!!!
You will still have warranty. If the button falls off they will fix it. If the screen dies, they will fix it.
Software related issues would not be covered.
The Magnussen-Moss Warranty Act covers this.
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Click to collapse
good luck in explaining that act to an offshore customer service rep who barely speaks/understands english. Also besides USA there are other countries and people live there and use android/Nexus phones.
Who cares, I have never returned a nexus device because it got broked coz I is dumb can't use ADB durrrr hurrr durrr.
Honestly 99% of use won't give two ****s, preparing a nexus your self is easy enough once parts are available, most users just want root and are aware this process could cause damage regardless.
Who's scared of a Qfuse really ? I bet someone figures how to write back to it just for fun anyway.
Remember Samsung's KNOX . . . fat lot of good that was can't bypass that they said . . .
Just had an online chat with Google regarding warranty status. Yes it is void while boot loader is unlocked, but if re-locked it is back in warranty again.
Stephen said:
Just had an online chat with Google regarding warranty status. Yes it is void while boot loader is unlocked, but if re-locked it is back in warranty again.
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so google doesn't check the status of the qfuse?
Doesnt seem to no. Just that the boot loader is locked!
I also asked about the fingerprint scanner and rooted devices. Wernt a able to give me any info, but at least they were honest about it.
I also have never had to return a nexus. Nexus 4 5 6. And 7(2013) models. If I did. I would play stupid. It's worked on my other phones I have had to return.
That's amazing! Contact google and you get two different answers!
hutzdani said:
Who cares, I have never returned a nexus device because it got broked coz I is dumb can't use ADB durrrr hurrr durrr.
Honestly 99% of use won't give two ****s, preparing a nexus your self is easy enough once parts are available, most users just want root and are aware this process could cause damage regardless.
Who's scared of a Qfuse really ? I bet someone figures how to write back to it just for fun anyway.
Remember Samsung's KNOX . . . fat lot of good that was can't bypass that they said . . .
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My N6 with a bad battery disagrees with you, if N6 has efuse I would have been out of luck with Moto in replacing it under warranty, you can't replace a sealed bad battery with ADB.
Definitely want to get a concrete answer on this. I was planning on unlocking the bootloader right when I got the phone but now I'm skeptical. If this really will void the warranty, **** Google. It's a nexus. We should be able to do whatever we want to.
Stephen said:
That's amazing! Contact google and you get two different answers!
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I'm assuming the "re-lock" guy didn't know that the fuse value was different.