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My girlfriend's Note started acting weird. When she plugs in the charger it randomly stops and starts, sometimes for periods of seconds, sometimes minutes. We checked every combination of cord and charger (AC and car), and they all do the same. We both cleaned out the charger port, but that didn't have any effect. As a matter of fact, just sitting there motionless on the table it will still randomly start and stop charging.
I also noticed that the battery level seems to be off. At one point it was down to maybe 20% (in the yellow). I rebooted and it was up to 30 (in the green). I don't have any real numbers, it was only something I noticed. It's not rooted so I couldn't clear out the battery stats. Instead I drained it down to 0%, charged it all the way to full while it was off. It seemed to help for a day, but the problem came back later.
Could it be battery? Or phone? She has at&t insurance on it, and we're going to run to the (official) store. I just don't know if they send it back or replace it. She can't really be without a phone, so I'm hoping it's the battery (unless they want to replace the phone on the spot).
All we know is you have an at&t phone. What have you done to it?
same problem with Samsung Galaxy Note
Hi there everyone, i'm having the exact the same problem and my galaxy note is acting just like that- weird !!
About two months ago I updated to ICS and after that no issues, only once did it not charge as it was supposed to until i turned it off, removed the battery and put it back in.
Only now has it been charging like explained above -- the charging process as well as battery indications would be very inconsistent -- that is to say, it would charge for some time and then stop unexpectedly, whether turned on or off during the process.
Also, recently my PC would not recognize the phone on Windows 7 anymore, whereas before that it had been recognized seamlessly.
I've been using my galaxy note for about 8 months now, as well as about 2 months on ICS, and only now has there been this persistent issue.
Also, I did not use it inappropriately, rather with extreme care. I also got a phone case and have been using orginal software and hardware only, so the phone has been properly handled.
However, I have been using it pretty much, so it might be "wear and tear" in terms of battery usage, even more so, because it's been regularly charging and discharging in the car or at home, at the same time. Still, what surprises me is that my PC would not recognize it anymore even when it's turned on. Then, at times it would also go to "car mode", although it is not connected to the car dock. These issues have come up just now, as well, so i can imagine it might be a software or even port-related issue.
Unfortunately, at this moment I cannot take it to the store i bought it from to have them check the phone, so that's why I'm trying to figure out the problem myself. After all, if it's software or battery-related i might be able to fix it without having it replaced.
The phone is not branded and free to use with any carrier.
@ Face of Boe:
Did you go to the store then and have it replaced or was it in fact the battery, or did they (you) fix the problem otherwise?
Any help would be highly appreciated.
Chris
Try your preferred mobile repair shop first.
Face Of Boe said:
My girlfriend's Note started acting weird. When she plugs in the charger it randomly stops and starts, sometimes for periods of seconds, sometimes minutes. We checked every combination of cord and charger (AC and car), and they all do the same. We both cleaned out the charger port, but that didn't have any effect. As a matter of fact, just sitting there motionless on the table it will still randomly start and stop charging.
I also noticed that the battery level seems to be off. At one point it was down to maybe 20% (in the yellow). I rebooted and it was up to 30 (in the green). I don't have any real numbers, it was only something I noticed. It's not rooted so I couldn't clear out the battery stats. Instead I drained it down to 0%, charged it all the way to full while it was off. It seemed to help for a day, but the problem came back later.
Could it be battery? Or phone? She has at&t insurance on it, and we're going to run to the (official) store. I just don't know if they send it back or replace it. She can't really be without a phone, so I'm hoping it's the battery (unless they want to replace the phone on the spot).
Click to expand...
Click to collapse
I had this exact same problem a couple weeks ago...it all started one day at work when I had my phone plugged in (as I usually did if it was in one place for more than 5 minutes), but after turning on my screen for the the first time in an hour or so, I noticed that it hadn't charged at all! The indicator at the top didn't even show that it was plugged in.
Figuring it was just some kind of little glitch, I unplugged it, blew inside the charge port as well as the cable (old Nintendo habits die hard lol). Well as I went to plug it back in, I realized that NOW the indicator showed it was "charging", and my phone had gotten super hot in just the 30ish seconds it took me to blow the port and cable (heh.)
So obviously I freaked out and immediately shut it down, pulled the back, and removed the battery to let the two pieces calm down and make nice - before ultimately putting it back together and booting up after 15 minutes or so.
So the good news was that the "reverse charge" issue was gone...but the bad news was, the charge activity started acting literally word-for-word like your girlfriend's. Intermittent charging when it was sitting still, not charging at all for a period of time, losing more battery than it was gaining while it was plugged in and the screen was OFF...so yeah, it sucked. I did notice that I could push the cord back while it was plugged in and it would stay charging, but obviously I can't sit in one spot holding my phone for 5 hours a day - and that stopped working after a few tries anyway.
I spent countless hours on the internet, googling different phrases to try and find similar instances of this happening - but to no avail. Everyone's story was just a little different...and pretty much everything I found outside of XDA* was written by people over in England who dropped their N7000 in the snow, causing the charge port to be corroded. The conclusion from everything else I found regarding this issue for the i717 was essentially always "the only way you can fix this is to get a new phone, but you're screwed because this glitch causes the phone to look like it has water damage and therefore renders it ineligible for manufacturer warranty claim or even insurance claims".
To make matters worse, not only was my phone effectively unchargeable, but it was discharging at an absolutely absurd rate. I'm talking approximately 20% every TEN MINUTES!
So I got desperate (it's Sunday by now)...all of the cell phone repair places were closed where I live, but I was able to do some searching and found this guy that was surprisingly available at the AT&T store closest to my house. That kept me alive until Monday, when I was able to take it in to the guy who I've been going to ever since the iPhone days (he is FANTASTIC). So he looks at it, takes it apart, and in about 5 minutes he tells me that the small little strip where my charge port attaches to the mother board (or whatever) had a lot of cracks running across it that were causing it to short-out. He said that it's a very common problem with the AT&T Galaxy Note, I guess due to them using a pretty cheap part in that regard. This obviously explained the intermittent charging, the brief "reverse charge", and even the battery drain (if the motherboard was shorting out).
So what did he do?
Replaced the little strip that connects the charge port to the motherboard...took him half an hour...cost me $25. Advised me that, when I plug my phone in from now on, to try as hard as possible to keep the phone still and not move it around. So at least in my case, it was NOT the battery. If you'd rather be cautious and not take the phone into a store if you can avoid it, you can probably get a replacement battery online for just a few bucks and at least eliminate that.
So the moral of the story is: DO NOT try to take the phone in to AT&T store or deal with your warranty/insurance until you take it in to a decent repair place and have them take a look at it.
Hopefully this helps...I'm sure you are wanting (like I was) a software solution, but it is what it is. And just curious, did your girlfriend have any similar "reverse-charge" instances like I described above?
tl;dr: The problem is the charging port, not the battery. Should be an easy and inexpensive (<$50) fix at a legitimate cell phone repair location.
*The silver lining in this whole thing was that it caused me to stumble upon this forum...so I went from stock ROM, stock everything (before my charge port issue) to having flashed about one ROM per day over the last 5 days because I've been so interested in the entire world of customization that I only discovered after seeing a thread with "Gubment Cheeze" in the title (who WOULDN'T at least look at that to see what's up??) here on XDA and starting to read. I've been a 24/7 lurker ever since
I read the last post by cpa poke and I must say it's quite risky to actually have a phone repaired by an unlicensed dealer/repair shop, because you'll cause any warranty left on the item to be effectively void.
I do know it is tempting for any of us to get our phone fixed as soon as possible, but then I think we should keep it cool and try to work out what else we can to do to make it work -- even though it might be temporarily -- until we can return it properly, as according to warranty indications.
Any of you trying to get a "repair fix" might want to consider that it may well be rather short-lived, because the same problem could persist for some reason -- that your repair shop did not recognize. If ultimately you have to get it repaired again, your ("fantastic") repair guy might then not be able to solve the problem and at that point any warranty claim would be quite certainly rejected, either (because of any previous unauthorized modifications to the device).
As far as I'm concerned, I have been testing my device with different chargers, currently it's charging consistently while turned off.
Also, I don't think I have had any of the "battery drainage" problem while charging, rather the battery indications were rather unreliable.
Then, I have read the problem could be solved by changing the battery. So I'll see if that makes a difference as soon as I get a replacement.
Another option will be to factory reset the item. I'll try that as soon as I get a backup of my phone data.
To all of you who are stuck with this issue I suggest you try some of the above: different chargers, removing and reinserting your battery, or else a battery replacement, factory reset.
Also try and leave the phone for some time and try to charge it then while turned off -- that's how I got my phone to charge again (until now), and according to the battery symbol it's almost fully charged -- the issue might still persist after that, but maybe it'll work until I can fix it otherwise, or get a replacement. After all, if it's been handled properly we should expect to get it replaced.
chris110284 said:
I read the last post by cpa poke and I must say it's quite risky to actually have a phone repaired by an unlicensed dealer/repair shop, because you'll cause any warranty left on the item to be effectively void.
I do know it is tempting for any of us to get our phone fixed as soon as possible, but then I think we should keep it cool and try to work out what else we can to do to make it work -- even though it might be temporarily -- until we can return it properly, as according to warranty indications.
Any of you trying to get a "repair fix" might want to consider that it may well be rather short-lived, because the same problem could persist for some reason -- that your repair shop did not recognize. If ultimately you have to get it repaired again, your ("fantastic") repair guy might then not be able to solve the problem and at that point any warranty claim would be quite certainly rejected, either (because of any previous unauthorized modifications to the device).
As far as I'm concerned, I have been testing my device with different chargers, currently it's charging consistently while turned off.
Also, I don't think I have had any of the "battery drainage" problem while charging, rather the battery indications were rather unreliable.
Then, I have read the problem could be solved by changing the battery. So I'll see if that makes a difference as soon as I get a replacement.
Another option will be to factory reset the item. I'll try that as soon as I get a backup of my phone data.
To all of you who are stuck with this issue I suggest you try some of the above: different chargers, removing and reinserting your battery, or else a battery replacement, factory reset.
Also try and leave the phone for some time and try to charge it then while turned off -- that's how I got my phone to charge again (until now), and according to the battery symbol it's almost fully charged -- the issue might still persist after that, but maybe it'll work until I can fix it otherwise, or get a replacement. After all, if it's been handled properly we should expect to get it replaced.
Click to expand...
Click to collapse
While I agree that taking it to a repair place should only be reserved for desperate/time sensitive situations, the only reason I chose that route over going through AT&T or an insurance company was that, from everything I'd read, the symptoms alone would likely cause them to assume water damage - thus rendering the same scenario as if the 3rd party repair voided the warranty.
Im having the same problem with myGalaxy S3 today, random intermittent charging..
I Just took off the back cover a few minutes ago and found a little glob of water sitting above the charging port!! Aaah!!
Don't know how it got there, but going to let her dry out and see if it resolves itself.
info:
rooted S3 i9300
2 months old
ROM: Complex-D 2.1.3
Getting random freezes on this ROMfor a few days also, so going to flash a new rom and see if the problem persists
Is it me, or is this a retardly common issue with i717s? I've had this same issue twice. I replaced the charger flex board when I bought the phone in the first place. And now it hasn't been a month and the flex board seems like it's out again.
My phone had this issue and all I did was oder the charging port from parts4repair.com and it cleared the issue up
Sent from my SAMSUNG-SGH-I717 using xda premium
Are you using the Samsung charger for your phone? It seems you are over volted and burn your usb port.
rangercaptain said:
Are you using the Samsung charger for your phone? It seems you are over volted and burn your usb port.
Click to expand...
Click to collapse
Agreed .....and another thought comes to mind..
Non-OEM charger tips, especially car dock chargers and desk chargers have port tips using different material thicknesses.
I am speculating here, but it's likely that the off sizing would produce intermittent charging problems or damage to the device.
Of course, the overcharging effect would certainly account for rapid flex cable burnouts.
Without the cables and a micrometer, impossible to know for sure.
OEM is certainly preferable....g
Sent from my SAMSUNG-SGH-I717 using XDA Premium HD app
srkrono said:
My phone had this issue and all I did was oder the charging port from parts4repair.com and it cleared the issue up
Click to expand...
Click to collapse
I did the same about a month ago, when I got the phone. Now it's out again.
rangercaptain said:
Are you using the Samsung charger for your phone? It seems you are over volted and burn your usb port.
Click to expand...
Click to collapse
I didn't know this was anything more than a myth. Though, I'm not sure this is my problem. I can charge the phone - for now - by putting the phone on my bedside table and putting a small weight along the length of the cable so it holds the jack at an angle against the port.
I know I'm gonna get flamed for that last statement.
So here's a weird finding that I wasn't aware of. I used the current version of this PAC ROM(22.0.1) and current version of Franco kernel ( r8 ) with no applications running in the back ground as well as charged the n10 to 100% for both of the following tests. I would like to note that there was no operation in regards to reading or writing data from the external HD (1tb WD USB powered).
1. First test was with the pogo cable connected(using wall power not PC power). From a full charge there was 96% battery left after 1 hour and GUI said that it was charging.
2. The second test was without the pogo cable connected. From a full charge there was also 96% battery left after 1 hour.
After I noticed this I went back and checked the battery charts ( for use of battery life over said period of time) and they were so close I would say that they were identical. But nothing is ever truly the same with computers is it.
So basically in a sense the GUI says that it is charging but it isn't really charging at all. I'm not to savvy in the android programming but this would likely be a kernel config issue. Correct me if I'm wrong, like I said I'm new to this. With all that being said, to the Op if you wouldn't mine getting me caught up a little with kernel work I would be more than willing to look deeper into this find. Hope this helps. If there are any questions just ask.
EDIT: Does anyone know if this holds true to the HDMI as well? I guess I'll look into that as well. If not today tomorrow for sure.
Sent from my Nexus 10 using Tapatalk HD
A well known issue that I don't think any of the kernel devs have looked in to... Also it does actually charge when using HDMI
OK thanks for the input. Didn't realize it was well known. Does anyone have any ideas as to what is causing that glitch.( if it is a glitch of course).
Sent from my Nexus 10 using Tapatalk HD
It is probably something in the kernel, but no one has been able to fix the issue yet.
hi,
Thank you for looking at my question. I have a prime which is roughly 15 months old. rooted and running the new energy rom. I use this both for work and at home daily and I am totally happy with everything about it.
Over the past week or so I've noticed that it's hard to plug in the charger every evening and today when I plugged it in the display went dark. You can very faintly see the start up screen but no real lighting at all. I took a look at the charger and several of the cooper peices are bent over and you can see a bit of where on both sides from 15 months of use.
I just contacted Asus customer service and got the normal caveats you typically get when you attempt to return for repair anything by phone...it will take about a month, you need to pay for shipping, etc.
i checked this forum using keywords like "Damaged charger" and didn't come across anyone else that's had this problem. Is anyone familiar with this issue? There's no reason except the charger (and the possible short to the display I just caused plugging it in ) that I wouldn't be happy with this tablet for a few more years. I just don't want to put out, potentially, comparatively alot of money if the plug has been failing regularly for others too.
Anyone familiar with this problem? does anyone who's dealt w/ Asus care to guesstimate a cost?
Thank You for your help.
Hi all,
Please let me know if any of you have had a similar experience or know of a way to fix these issues permanently short of getting a new phone? I can't afford to get a new one, especially since I need this soon for a trip and I don't have the time. All the other services work fine, it's just really annoying because I use the GPS often and it's inconvenient when I don't know when I can actually use my phone at all
I've owned and used an HTC Rezound without trouble for the past two years and now, suddenly, I'm having a couple major issues. First, the USB port on the phone has a loose connection (it's an extmicro usb for whatever reason). I know because it would not charge the phone unless I jiggle the male end around until the amber light showed up and even then, it would occasionally drain in stead of charge the battery. It has nothing to do with how clean the port is either because I cleaned it already and it did improve slightly. After I've been dealing with this for a couple days (I've gotten it to charge up the phone to be useful most of the time), the GPS started to have trouble connecting. At first it was ok after I turned the switch off then on, but then the day after it never found any signal. I mean leaving it on for hours never getting a signal from anything in places where it used to lock on very quickly. I've tried restarting, turning off any other GPS services (google's and verizon's), clearing google map cache, uninstalling google maps, clearing the (apparently nonexistant) A-GPS cache, downloading GPS status, and tightening the screws on the inside cover (I know that fix is not for this phone, but it was worth a shot), and combinations thereof.
thanks in advance for any help you guys could provide,
-TZ
My boss had the issue with charging port. It was a loose connection on the board, if you are comfortable, use a tiny bit of solder to strengthen the connection again. That fixed it for him. Another fix is utilize the expanded wireless charging option (have to buy the special connector to have it work).
Another fix is buy the laza batteries and external battery charger, I Did that to make less stress on the charging port. I got two OEM size 1590mah batteries and charger for $20 off Amazon. Once one goes down below ~30% I switch to the other battery. The external charger takes about 3-4hrs to fully charge a near dead 1590 battery.
Sent from my dlx using xda app-developers app
Thank you, Uzephi, I'll try fixing the connection. Also, I swapped batteries with another working rezound and my phone turned on with the charged one, but the other phone wouldn't take a charge. So that might mean the battery is dead. I'm ordering a new battery just to make sure it's not that too, but I feel like the port is majorly at fault. It doesn't make sense that the battery's health would depend on the position of the charging port.
I'm still puzzled about the GPS, though.
Ok... so I opened up the phone and tried finding a loose connection with a voltmeter/ohmmeter, but it appears the the problem is inside the housing of the usb port. I can't get in there easily without breaking stuff, at least to my knowledge. Does anybody have some suggestions? Uzephi, where exactly did your boss do the soldering? Even if I were to solder the outside connections, they are so close together it is easy to make a short.
Thanks again.
We have a mobile phone repair shop down the street, they soldered the connection for us
Sent from my dlx using xda app-developers app
I had the same problem with the charging port. Started just like you said and eventually it went out completely. No longer charges at all. Now having to use external charger and swap batteries all the time. Really sucks (for me and the rom). Tried to find someway or someone to replace it but no one would touch it. Apparently Htc didn't figure in the fact that they're charging port wouldn't hold up and made it near impossible to repair. Sorry, i know this doesn't help but just wanted to share my similar experience with the battery. Sort of a, abandon all hope, situation.
On the Rezound, the USB charging port is replaceable. The terminals slide into a connector, and then the tabs on the USB assembly are soldered to the board. Not really hard to replace if you are know how. I believe you can find a youtube video on the replacement. Best way to remove the broken port is using a small tip on a heat gun applying no more heat then necessary so that the solder tabs on the board are not loosened. Part:
http://www.ebay.com/itm/New-OEM-HTC...e_Replacement_Parts_Tools&hash=item35ca3c2f15
Your problem with the GPS is probably the same as mine. Google pushed out a new maps program that got rid of the Navigation shortcut. The new Navigation works altogether different now. You have to get into Maps to get to Navigation. Honestly, I could not even get it to work, so I and many other people have gone into settings and removed the updates from the Maps program. It now works the old way, but all of the updates that made Maps and Navigation stable are now gone. Now it is a pain in the butt because it takes forever for the GPS to find a signal, and sometime it does not.
I have been going to look on the forum to see if anyone has a way to go back to the Maps/with Navigation before Google screwed it all up.
I have the charging port issue. My workaround was to buy the wireless charging back from Verizon ($40 - 25% corporate discount for me = $30) and a Qi wireless charging plate (which goes for pretty cheap these days). That setup has worked quite well for me.
For the GPS issues, make sure you're on the latest firmware. I used to have the GPS drop out all the time on older firmware versions, but with the latest global OTA I have no complaints.
All of these suggestions are great, thank you.
I did end up getting an external battery charger, but I tried re-soldering the connections to the motherboard first, as I noticed under a microscope that the connections were almost free-floating. The soldering worked like a charm, but the real issue was that the housing had become loose enough to put strain on the connections. So, after a while of the port working again, it started the breakdown cycle again. By then, I had tried finding port replacements, but I could only find bulk orders of the things, costing much more than a $10 external charger + extra battery.
As for the GPS, I tried downloading a GPS assist and if I use that before I turn on the GPS, I get much better results. It's still flaky, but usable. I have a feeling it is as you said, t5800512, google messing around too much, because the device itself (even now) can easily get a cold-start lock in under 3 seconds.
Hi all
I bought my mate 10 Pro last week. And since the very beginning, I've started to notice that while connecting for charging (original fast charger and cable). the phone drops out of supercharging quiet often. Though the charging starts off with logo and animation suggestive of supercharging, after a while (within 5 minutes) icon changes to normal charging.
This happens at least once in four times I connect for charging.
These are the different scenarios I tested when I notice that phone shifts into normal charging:
1. I remove and reconnect the charging cable: resulting in supercharging, this may or may not fail.. often continues in supercharging.
2. I just switch the plug power off and on: usually goes into supercharging.
From the above scenarios, I'm not able to pinpoint where the issue is. Did anyone face the same issue?
Should I take the phone for a replacement or is this common for all supercharging phones.
Please help.
Hi there
I have a Mate 10 pro l29. I do not have this problem and have checked my phone constantly whilst it's charging.
This is issue is not normal. Check a battery monitor app like GSam or Accubattery to see the charging speed.
Post the results here for us to take a look.
I don't think it's normal at all and you should contact huawei to see if you can easily get a replacement.
Please leave a like if this helped! :laugh:
I'm facing the same issue but not that often. sometimes even reconnect the charger won't work.. But usually will go back to supercharging after 2-3 times I plug in..
azreen91 said:
I'm facing the same issue but not that often. sometimes even reconnect the charger won't work.. But usually will go back to supercharging after 2-3 times I plug in..
Click to expand...
Click to collapse
did u ignore your issue or did u get it checked?
I kinda ignore it.. these few days no issue
Btw someone told me if the port is wet the supercharging wont be detected. Maybe try to blow out the port?
azreen91 said:
I kinda ignore it.. these few days no issue
Btw someone told me if the port is wet the supercharging wont be detected. Maybe try to blow out the port?
Click to expand...
Click to collapse
I've had this too. When my phone was wet, I let my phone dry out for a couple of hours before it started to supercharge again...
Mine is doing this too. If I take the cable out of the phone, flip it, then it will start supercharging. Maybe this is a cable issue?
problem solved
Apad121 said:
Hi there
I have a Mate 10 pro l29. I do not have this problem and have checked my phone constantly whilst it's charging.
This is issue is not normal. Check a battery monitor app like GSam or Accubattery to see the charging speed.
Post the results here for us to take a look.
I don't think it's normal at all and you should contact huawei to see if you can easily get a replacement.
Please leave a like if this helped! :laugh:
Click to expand...
Click to collapse
By the time i took my phone to huawei it was already 20 days since purchase, so they refused to give me a new phone (new phones will be given only if we complain within 7 days of purchase). Anyway they offered me a new charger (supercharger) and wire. This solved the issue. Hence i can confidently say that the issue is with the charger.
I also decided never to buy another huawei phone (based on their attitude with regards to phone replacements).
cheers :good:
drseebu said:
By the time i took my phone to huawei it was already 20 days since purchase, so they refused to give me a new phone (new phones will be given only if we complain within 7 days of purchase). Anyway they offered me a new charger (supercharger) and wire. This solved the issue. Hence i can confidently say that the issue is with the charger.
I also decided never to buy another huawei phone (based on their attitude with regards to phone replacements).
cheers :good:
Click to expand...
Click to collapse
If this happens again with the new charger, please read my advice first:
I visited a Huawei service center today and the technician told me that this happens with a lot of Mate 10 Pro devices (Supercharge not working anymore, USB-C headphones not working anymore).
What causes the problems is dust/dirt.
The technician used a metal tool first and then compressed air.
Supercharge and headphones now work again.
So, if this happens to you, you probably have to clean your port, but be careful since you could break the port.
The technician also advised me to buy some sort of dust cover for the device so that this problem doesn't happen so fast again.
OTG , supercharging,headphones not working
tr1cky1 said:
If this happens again with the new charger, please read my advice first:
I visited a Huawei service center today and the technician told me that this happens with a lot of Mate 10 Pro devices (Supercharge not working anymore, USB-C headphones not working anymore).
What causes the problems is dust/dirt.
The technician used a metal tool first and then compressed air.
Supercharge and headphones now work again.
So, if this happens to you, you probably have to clean your port, but be careful since you could break the port.
The technician also advised me to buy some sort of dust cover for the device so that this problem doesn't happen so fast again.
Click to expand...
Click to collapse
I read your comment in one of the youtube videos and did tried cleaning the charging port , but it is not working for me. also mine is a one year old mate 10 pro which doesnt come under warranty and i bought it from malaysia since it is not launched in my country.. so the huawei guys in my country told they couldn't service it.. eversince this issue the battery is also draining faster.. any other possible solutions please let me know, thanks in advance.