Are they still in business? I ordered a skin for this device three weeks ago and they never shipped it. I emailed them twice, PM'd the guy who posts here sometimes, and left multiple messages on their BS answering machine. No response at all.
I think they're about to shut down or something, I wouldn't order from them or they might steal your money too.
Me : I have placed my order on 10/09/2016 and i have not recived any update on that till then . I pre-ordered my google pixel after ordering the pixel skins .Atleast let me know if there is any update on my order, the order status can't be in processing for more than two weeks.
Barry Allen (Slick Wraps):
Hello,
Sorry for the delay. We are working on getting this out to you as soon as possible. Due to the high volume of orders in our facility specifically for the Pixel/Pixel XL and this being a new device processing time is slightly delayed. You will get an email once that goes out. It will need 24 hours to update. Sorry again for the delay. we hope to fill these orders by the end of the week.
With Love,
Barry Allen AKA Flash
Slickwraps Happiness Team
That was the conversation between us though email..
I've called and called, and e-mailed, with no response. I hate them now.
Sent from my Pixel using XDA Labs
Same here. I called, e-mailed, XDA messaged, everything for almost two weeks. FINALLY got a response a couple days ago that said they were behind on the Pixel orders and promised it would ship this week but didn't indicate anything more precise or about expediting. Unfortunately, just means another week without protection on the device and I went and bought a Skinomi because theirs never showed up when my Pixel did. Frustrating as had I known it would be delayed, I would have purchased something else. I was going to file a chargeback if I didn't hear something when I did.
Saikrishnakatakam said:
Me : I have placed my order on 10/09/2016 and i have not recived any update on that till then . I pre-ordered my google pixel after ordering the pixel skins .Atleast let me know if there is any update on my order, the order status can't be in processing for more than two weeks.
Barry Allen (Slick Wraps):
Hello,
Sorry for the delay. We are working on getting this out to you as soon as possible. Due to the high volume of orders in our facility specifically for the Pixel/Pixel XL and this being a new device processing time is slightly delayed. You will get an email once that goes out. It will need 24 hours to update. Sorry again for the delay. we hope to fill these orders by the end of the week.
With Love,
Barry Allen AKA Flash
Slickwraps Happiness Team
That was the conversation between us though email..
Click to expand...
Click to collapse
No that's not me. You never responded to my emails.
I attached screenshots of my actual emails. Don't try to lie to people Slickwraps. Your customer service is total crap, end of story.
People shouldn't have to email you if you have shipment delays, the opposite should happen. This is very basic stuff. I know you didn't delay on taking my money.
joshm.1219 said:
No that's not me. You never responded to my emails.
Click to expand...
Click to collapse
That conversation was between me and a slickwraps rep
Saikrishnakatakam said:
That conversation was between me and a slickwraps rep
Click to expand...
Click to collapse
Oh I'm sorry the way I read your sentence "that was our conversation through email" seemed like you were talking about me, and you were Barry Allen from Slickwraps trying to prove that Slickwraps did respond to my email. My fault man.
So, have you guys done a PayPal claim yet? I requested a refund through email several times, but haven't heard anything back, so I'm thinking about going through paypal...
charklos said:
So, have you guys done a PayPal claim yet? I requested a refund through email several times, but haven't heard anything back, so I'm thinking about going through paypal...
Click to expand...
Click to collapse
If I don't have a ship notice by tomorrow, I'll just go the credit card route.
I ordered a skin on 10/12 and today they sent me an email saying they've shipped my skin and supplied a tracking number.
WhiteBoy997 said:
I ordered a skin on 10/12 and today they sent me an email saying they've shipped my skin and supplied a tracking number.
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Click to collapse
I just got the same thing, but I've contacted them idk how many times to cancel that order, so them shipping it anyways pisses me off.
Sent from my Pixel using XDA Labs
charklos said:
I just got the same thing, but I've contacted them idk how many times to cancel that order, so them shipping it anyways pisses me off.
Click to expand...
Click to collapse
Not surprisingly, they shipped my skin after I gave them crap on social media. Wish they could just communicate with their customers.
I did the same thing on twitter
Sent from my Pixel using XDA Labs
Ordered a black leather skin from them on Wednesday evening, got my tracking number yesterday. USPS tracking site sez it'll be here Monday.
Update: the skin arrived Saturday. Ordered 10/26, received 10/29. No complaints from me.
I've already applied it. It's very fiddly to put on (one piece covers sides and back), but I really like the fit. The sides wrap around and come right to the edge of the front glass.
Same thing happened to me. Ordered a Pixel skin on Oct 8th, didn't hear a thing. Called on 23rd and was told it would ship "within two weeks" I immediately requested they cancel my order and issue a refund and at first they said they couldn't. I said I would be happy to file a dispute with paypal, and they immediately issued a refund.
I had a similar experience with slickwraps a couple of years ago, and gave them another shot for the pixel. Not again. Plenty of wrap vendors out there these days,
I just received my colored Google logo in the mail. My shipping status says it'll arrive tomorrow but it came today lol.
Did anyone's naked wrap get shipped yet? Mine is still stuck on processing...
I ordered naked-matte. I emailed them earlier last week and they said they'd be shipping by early this week. *crosses fingers*
Sent from my Pixel using Tapatalk
I ordered my naked matte wrap and after about a week it shipped. In the meantime I had contacted customer service and they replied very quickly saying they were backed up due to high demand.
Related
I no you can't post links here but I just saw a leather case made specifically for the gtablet in dhgate. Light sensor, camera, volume, power, other side ports aren't covered.it looks prettty good. For 1 piece it cost 58 dollars. I'm gonna buy it nd tell you guys how it is. Its like a book case nd can be propped up!
Looking forward to the update.
Its the same case from ali express, but its about $2 cheaper.
Made by ZEC electric.
I have a group buy going for this case. PM me if interested.
I ordered it about a week ago - still hasn't arrived yet. They must have been getting a bunch of orders and jacked the price up. When I ordered it it was only $40 shipped.
$43 shipped. Ordered 2 days ago, payment confirmed through paypal, waiting on shipment (They have until Dec 10th to ship.)
Has anyone received their ZAC Electric case yet through DHGate? I ordered mine on Dec. 12th and still haven't received it, but they did bill me. I got a bogus tracking number and I'm not getting and response from Zaki, the seller, through DHGate. Anyone else get screwed by this guy?
CARMELHILL said:
Has anyone received their ZAC Electric case yet through DHGate? I ordered mine on Dec. 12th and still haven't received it, but they did bill me. I got a bogus tracking number and I'm not getting and response from Zaki, the seller, through DHGate. Anyone else get screwed by this guy?
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Yep...same thing here. He did answer one email, stating that there was bad weather to blame. I responded that the tracking number he sent to me was bogus, and that either he lied about shipping it (which is fraud) or it was sent and there should be a different tracking number. I gave him till today to respond before I cancelled my order, and have heard nothing from him. RIP OFF! Caveat emptor!
Did you figure out how to get a refund? The dhgate site is a little misleading.
I just received a reply email from Zaki saying he was very busy, sorry that everyone felt he might be a scam, and apologized about the problems with bad weather and deliveries, but he encouraged we request refunds if we felt it was neccesary. I told him I would wait it out because I like the look of the case. Hopefully I'm not let down. I requested a status update for the time frame for the delivery, since that it my biggest concern. Are we talking days, weeks, or months......
CARMELHILL said:
Did you figure out how to get a refund? The dhgate site is a little misleading.
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I just received an email that my refund is being processed. Will take two business days.
I received the case today and it's the wrong one. It covers all the buttons. This idiot sent me something else, not the one pictured on DHGate. Do not buy from this guy.
I received word that I may be getting a few custom cases in the nest week or so. I try to keep quiet in case I DON'T receive anything and not to create false hope. So far I have been receiving things as scheduled.
When / If they come in I will write up a quick review and, of course, list what I have available for you guys that are holding out for one.
it2steve said:
I received word that I may be getting a few custom cases in the nest week or so. I try to keep quiet in case I DON'T receive anything and not to create false hope. So far I have been receiving things as scheduled.
When / If they come in I will write up a quick review and, of course, list what I have available for you guys that are holding out for one.
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Click to collapse
Thanks for the heads up it2steve. Email sent
And an email from me as well, Steve.
Did anyone ever recieve the correct case from DH Gate?
cbinks said:
Did anyone ever recieve the correct case from DH Gate?
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Im courious also. im growing tired of the DX case i am using now, the tabs are starting to slip from the corners, so now i am looking for a more correct fitting case.
thanks
I am having trouble believeing it, but it's true. I JUST got off with a supervisor at ABES:
Just got off my THIRD call with Dishonest ABE.
They don't have a SINGLE KEYBOARD DOCK IN THEIR WAREHOUSE OF EITHER COLOR!!! I don't know about tablets, but I had:
Call 1: "Processing" should be all set
Call 2: "Uh, we ill have them in 4-6 days, should go out Tuesday Wednesday of last week" - This was where I get REALLY concerned.....
Call 3: - Supervisor: The guy TOLD US WE WOULD HAVE THEM, but it fell through, and we don't know WHEN we are going to have them."
"Then why did you put "AVAILABLE" on your site, instead of Coming soon, pre-order - 4-6 days, etc..."
"Cause he said.... " I was like oh **** YOU I am so sick of these BS lies. You put AVAILABLE when you HAVE THEM... NOT BEFORE ****head!!!
It's BS. They either have NONE or got a few and freaking oversold just like Amazon, Best Buy and the rest of the free world. Is Asus distribution channel run by insane asylum escapees or WHAT????? The one common element here os ASUS. Certainly all of these retailers didn't go eveil overnight or something (though some ALWAYS were, BestBuy)
I am LIVID... Now out comes my poison email to ANOTHER CEO AND CORPORATE OFFICES... WHY must I go through this
The rude **** ended with, so: I'm gonna cancel your order anyway, even if you tell me not to (I said, you want to repeat that for my recording, I want to make sure it's clearly heard.
Sorry, I double posted, but wanted to help stop people from ordering here. We have had enough of ths from the rest of the channel, no need to stay bent over for more... MAN!
Thank god Citi declined my transaction.
Same here. About a week, they said. Cancel, I said. Bastids.
Sent from my Transformer Prime TF201 using xda premium
Wish I'd seen this before I ordered.
I just got off the phone with these liars. I told him the order page is back to saying 2-3 days, he apologized for the misinformation said it'd be about 1-2 weeks.
Think I'm going to find another source and cancel on these vermin.
As far as I can tell no merchant has them in-stock right now so it's really ASUS who's slow on the delivery of these. They obviously weren't shipping keyboards in conjunction with the tablets.
Just can't trust a company that says "Of Maine" yet is in NYC
My order status changed to "sent to warehouse" last night. Having no idea what that means, I called, and was told that they have it, it is being prepped to ship today, will be sent tomorrow AM, and I should have my dock on Wednesday.
Sorry some of you got shafted, but they do/did have some in stock.
Sent from my Transformer Prime TF201 using xda premium
Col.Kernel said:
Wish I'd seen this before I ordered.
I just got off the phone with these liars. I told him the order page is back to saying 2-3 days, he apologized for the misinformation said it'd be about 1-2 weeks.
Think I'm going to find another source and cancel on these vermin.
Click to expand...
Click to collapse
Now says:
Availability: Available in 8-12 Days
Bimboy said:
My order status changed to "sent to warehouse" last night. Having no idea what that means, I called, and was told that they have it, it is being prepped to ship today, will be sent tomorrow AM, and I should have my dock on Wednesday.
Sorry some of you got shafted, but they do/did have some in stock.
Sent from my Transformer Prime TF201 using xda premium
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my order status still says 'In Process', ordered early in the morning last Friday back when the Availability said "In Stock".
the_game_master said:
my order status still says 'In Process', ordered early in the morning last Friday back when the Availability said "In Stock".
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Fwiw, I ordered Thursday, immediately after seeing the "in stock" thread. That is likely the difference. I do not understand this manager saying it is not there though, uless he meant that it is coming in today, and the OP's place in line didn't make the cut for place in line versus items received. The swearing probably didn't help either, even though I fully empathize on the frustration level. :-\
Sent from my Transformer Prime TF201 using xda premium
Just got an email that the orders exceeded their shipment... Awesome. Ive cancelled and gone with amazon. I guess it will get here when it gets here.
Kohawk09 said:
Just got an email that the orders exceeded their shipment... Awesome. Ive cancelled and gone with amazon. I guess it will get here when it gets here.
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Click to collapse
Just got the email too.
Don't know where to go from here. No body had any in-stock last I checked. Gamestop had no date, and neither did Amazon.
Like a few others, I ordered late Thurs night when the status was "available ". My credit card was charged Friday, I was notified it was "in process" for 1-3 days, now today my status shows "shipped to warehouse ". I am confident in will get mine in a day or two. Am I pleased I paid $40 for express shipping and it's going to take 4 or 5 business days? No. But I think did not read where it clearly states it cn take 1-3 days to process so that is on me.
I'm sorry for those of you who ordered when it said "available " and aren't getting yours. I blame their stock tracking/ordering software more than the company being "dishonest ", I really doubt they tried to intentionally screw anyone. They actually seem like one of the few able to make deliver and are being up front about when they will get future stock.
slugbug2010 said:
Like a few others, I ordered late Thurs night when the status was "available ". My credit card was charged Friday, I was notified it was "in process" for 1-3 days, now today my status shows "shipped to warehouse ". I am confident in will get mine in a day or two. Am I pleased I paid $40 for express shipping and it's going to take 4 or 5 business days? No. But I think did not read where it clearly states it cn take 1-3 days to process so that is on me.
I'm sorry for those of you who ordered when it said "available " and aren't getting yours. I blame their stock tracking/ordering software more than the company being "dishonest ", I really doubt they tried to intentionally screw anyone. They actually seem like one of the few able to make deliver and are being up front about when they will get future stock.
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Click to collapse
Hate to tell ya, I ordered exactly at 9:10 pm est, Abe's website stated it was Available when I placed my order.
I just got two emails saying they oversold over the weekend. I couldn't give a **** about what they did over the weekend, I ALSO ordered asap on Thursday night.
Its looksto be ANO GO even if you ordered Thursday evening. Sorry....lol
Mcoupe said:
Hate to tell ya, I ordered exactly at 9:10 pm est, Abe's website stated it was Available when I placed my order.
I just got two emails saying they oversold over the weekend. I couldn't give a **** about what they did over the weekend, I ALSO ordered asap on Thursday night.
Its looksto be ANO GO even if you ordered Thursday evening. Sorry....lol
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Suckage
What is the status of your order, was your cc charged, did/does it show as shipped to warehouse?
I bought my pad off of newegg.com last thursday. They have been showing up periodically, only when they actually have stock availible. In most states they don't charge sales tax and they ship very quick. I'm seeing only the grey docking station listed on their site at the moment but it is out of stock. All you can do is keep checking periodically as they will show up but sell really fast. But at least if you see it's in stock and buy it, you'll get it. This is one of the most reputable sites on the net.
No idea, I just called them and told Mike ( I guess...ext. 2 from the email) I wanted to cancel...
Go thru phone menu, hit ext. 2
Hold
Abes...hello ages of Maine
Me....I liked to cancel my Asus order
Abes ...what's your order number
Me....give him order number
Abes....hold (6 minutes)
Abes....Jason correct
Me.....yes
Abes....hold (2 minutes)
Abes....ok I canceled your order
Me....thanks
Abes....HUNG UP
That was it, what a douchebag!
---------- Post added at 02:33 PM ---------- Previous post was at 02:31 PM ----------
This freaking tablet and keyboard better give me a "happy ending" each night before bed for all this hassle!!
I'm keeping my fingers crossed. No "oversold" email yet and it shows shipped to warehouse.
It's not like I'm out anything if it does cancel - I've not seen any others available or I would have ordered more for friends/backup anyway. If it gets canceled I get my money back and continue the search and wait. If I'd ordered the damn Grey to begin with this wouldn't be a problem, I would have both from BB, but I ordered champagne.
slugbug2010 said:
I'm keeping my fingers crossed. No "oversold" email yet and it shows shipped to warehouse.
It's not like I'm out anything if it does cancel - I've not seen any others available or I would have ordered more for friends/backup anyway. If it gets canceled I get my money back and continue the search and wait. If I'd ordered the damn Grey to begin with this wouldn't be a problem, I would have both from BB, but I ordered champagne.
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Click to collapse
don't cancel, you probably are going to get it.
I never seen the "shipped to warehouse" status, I only got "In Process" when I ordered.
I'm not canceling mine either despite receiving the two emails that they oversold. In part because he still gave an end time of when they will get more in, while the other online retailer don't provide any info when they will get more in.
slugbug2010 said:
But I think did not read where it clearly states it cn take 1-3 days to process so that is on me.
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Click to collapse
perhaps us over here in Blighty are not so hard done by after all!! Whilst we are yet to get the TFP we will get it with the dock and our retailers do not normally tale 2-3 days to process an order as we can order of some sites up until 8-10pm and still get next day delivery.
Now I am seeing the positives of living on a "small island" as Bill Bryson would say.
ps by the time we get ours; ICS will allready be installed and we will be looking forward to jammy dodgers, jam roly poly or Javvarisi Avul Payasam
I thought Newegg was a big Asus dealer? Way it sounds, I am assuming not.
I have been told that they were receiving shipments on December 27 for pre-orders. Then it was pushed to today. Now I am being told that within the next two business weeks, they will be receiving confirmation of when they will receive more.
I guess on the bright side, no one else is getting them either, but doesn't sound like NE got that many to begin with.
Today mine got to the office depot warehouse after ordering on the 20th. 1/5 delivery date. I had been checking up on new egg as well and they never have any updates.
Sent from my PG86100 using Tapatalk
They still haven't shipped the Grey ones that said 12/27???
That really sucks... I'm glad I canceled and was able to get the champagne one through them
cyi1 said:
They still haven't shipped the Grey ones that said 12/27???
That really sucks... I'm glad I canceled and was able to get the champagne one through them
Click to expand...
Click to collapse
According to them for circumstances beyond their control, they never got them. They will know within 2 weeks when they supposed to get more.
The only reason I am sticking with Newegg is I have a $300 and some change credit.
I might the bullet and pre-order somewhere else and play the waiting game
Newegg is so clueless!
Preordered the Prime on 12/07, 32G Grey.
Was first told Dec 27, they would have some to ship for preorders. Was then told January 3.
I called them today and was told that they will have confirmation of receiving more within next two weeks.
Hung up the phone and went to Newegg less than 5 minutes after my call and low and behold the 32G grey and champagne was in stock ready to order. And they had a limited offer of a free Asus Carrying case as well.
Ordered and have been charged and is currently in packaging status.
I am pissed because the preorder people have been hung out to dry. Should not be able to just go to site and order if preorders have not been fulfilled.
Did anyone else get a free carrying case as well? My order doesn't show it, but it was there and I will raise hell if I don't get it after what we have been through.
Couldn't post this in the newegg thread?
I hate being this guy but come on
Haro912 said:
Couldn't post this in the newegg thread?
I hate being this guy but come on
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Brain fart. Sorry.
Lol it's cool mod will be kinda irritated though he spent a lot of time today cleaning things up around here
I ordered two phones, one for my wife and one for myself. Fedex delivered one package today with one phone. Both packages were scanned in to the local drop center at 5:11am this morning. One was scanned onto a truck at 9:30 and the other one has no activity at all. They have no idea where the other package is. And it being Saturday evening, they said that they're unlikely to get it figured out until sometime on Monday morning.
I was so looking forward to getting the phone and setting it up tonight.
:crying:
usmaak said:
I ordered two phones, one for my wife and one for myself. Fedex delivered one package today with one phone. Both packages were scanned in to the local drop center at 5:11am this morning. One was scanned onto a truck at 9:30 and the other one has no activity at all. They have no idea where the other package is. And it being Saturday evening, they said that they're unlikely to get it figured out until sometime on Monday morning.
I was so looking forward to getting the phone and setting it up tonight.
:crying:
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Click to collapse
Well you got yours, it looks to me like your wife's is missing!
It sounds like internal theft. Check Craigslist maybe. ?
mrnovanova said:
It sounds like internal theft. Check Craigslist maybe. ?
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Click to collapse
I never thought of that. Fortunately it was never delivered, so it's not my responsibility. They are saying that it'll probably come on Tuesday. We'll see if that happens.
But you do bring up a good point. I should probably contact Best Buy and let them know what's going on. If it was stolen, it's their problem. Well, theirs and Fedex.
ggrant3876 said:
Well you got yours, it looks to me like your wife's is missing!
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I like the way that you think!
did you try the fedex guy's pocket?
bober10113 said:
did you try the fedex guy's pocket?
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I questioned him, but never got that personal.
He even showed me his package sheet showing only one package.
they are getting slicker and slicker on covering their tracks...lol but seriously, it might just end up finding it's way to you next business day. If not, fault is on them. Once it's on your country's soil, they cant call foul play on loss/theft and deny responsibility. they acctualy had it in their depot. U'll either get a refund or a new one i would think. You just need to harass the shipper now.
bober10113 said:
they are getting slicker and slicker on covering their tracks...lol but seriously, it might just end up finding it's way to you next business day. If not, fault is on them. Once it's on your country's soil, they cant call foul play on loss/theft and deny responsibility. they acctualy had it in their depot. U'll either get a refund or a new one i would think. You just need to harass the shipper now.
Click to expand...
Click to collapse
I've been harassing them non-stop for most of the day. They told me on the phone that they only deliver Tuesday through Saturday for this type of Fedex delivery. So the next chance that I have to get it is Tuesday afternoon. If it's not delivered by then, then the harassing starts again.
Hope i wont go through this my self. But then again,i payed mine with paypal so usually they are the muscle.
Since its the international variant, im reading up on how i can change the csc to a canadian variant although i cant flash the rom since obviously its exynos vs snapdragon.
trying to keep busy while waiting for it to ship....
also ordered a couple cases and screen protectors to test out. its very hard to pick only one of each and be satisfied with the results. theres always some weird fitting issue or simply trash quality that makes the device feel sub pare.
usmaak said:
I never thought of that. Fortunately it was never delivered, so it's not my responsibility. They are saying that it'll probably come on Tuesday. We'll see if that happens.
But you do bring up a good point. I should probably contact Best Buy and let them know what's going on. If it was stolen, it's their problem. Well, theirs and Fedex.
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Click to collapse
What if your wife is just setting up a prank with the Fedex guy, to then have Aston Kutcher jump out the bushes and your being featured on his 1st episode to his comback of "Prank'd" but before Aston uploads it to MTV your wife uploads it to YouTube and it gets millions of views bringing in revenue and being able to pay off both phones with the YouTube money and win a chance to see the Note 9 google edition prototype running android Oreo at the Samsung Lab.
Sent from my SM-N950U using Tapatalk
Slicktune22 said:
What if your wife is just setting up a prank with the Fedex guy, to then have Aston Kutcher jump out the bushes and your being featured on his 1st episode to his comback of "Prank'd" but before Aston uploads it to MTV your wife uploads it to YouTube and it gets millions of views bringing in revenue and being able to pay off both phones with the YouTube money and win a chance to see the Note 9 google edition prototype running android Oreo at the Samsung Lab.
Sent from my SM-N950U using Tapatalk
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Click to collapse
Ya know, that's another thing that I never thought of.
Man that sucks I would be pissed. But what could you do? Hope you get it soon it's a great phone.
They didn't lose it I think. Same thing happened to me. Th3y said they couldn't find it, but found out it was locked away in some container and it was delivered the following Monday. Just wait for it is all I can say
usmaak said:
I've been harassing them non-stop for most of the day. They told me on the phone that they only deliver Tuesday through Saturday for this type of Fedex delivery. So the next chance that I have to get it is Tuesday afternoon. If it's not delivered by then, then the harassing starts again.
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Click to collapse
Why would they not deliver the package on Monday? That doesn't make sense to me, express delivery should happen any business day of the week. Maybe that's why mine says delivery Tuesday even though it's in the local sort facility already.
mcdanielvzw said:
Why would they not deliver the package on Monday? That doesn't make sense to me, express delivery should happen any business day of the week. Maybe that's why mine says delivery Tuesday even though it's in the local sort facility already.
Click to expand...
Click to collapse
The guy that I talked to at FedEx called it "FedEx Home Delivery", and said it only runs between Tuesday and Saturday. It's probably the cheapest way that they could find to deliver it.
Interesting, FedEx Home Delivery is listed as Tuesday through Friday, 9 a.m. to 8 p.m.; Saturday, 9 a.m. to 3 p.m
Looks like no phone for me tomorrow, Tuesday it is
Same thing happened to me. Supposed to be overnighted to me last Thursday. Arrived is Memphis depot, from there, nobody knows where it is. I asked them how is that possible, that's their core business, shipping and being able to track the shipments. Anyway, I told them to send it back when/if they find it. Fedex is crap!!
Don't feel like you're alone. Fedex has lost my Note 5 I sent in as my trade in. I have verified it was picked up by the driver, but has since disappeared, there's not even any tracking information. Fedex is supposedly researching, but I don't expect it to be found. That puts me out a phone, plus the $425 trade in credit with Samsung. Soooo pissed right now....
kind the same happened to my friend Note 8, he had it hold at UPS location for pickup but when he show up to pick up the phone, they can not locate it.
When I ordered my Pixel 6. I was quoted $366 for my Pixel 5. Google received my P5 on November 2nd and has not done a thing since then.
Anyway has anyone done the same and received there credit?
On a side note, I did the trade in because selling on Ebay is nothing but hassle now days. You have to pay Ebay, PayPal, taxes, etc. With little profit. And hope that there is no shipping mishaps.
Thx, vandyman
vandyman said:
When I ordered my Pixel 6. I was quoted $366 for my Pixel 5. Google received my P5 on November 2nd and has not done a thing since then.
Anyway has anyone done the same and received there credit?
On a side note, I did the trade in because selling on Ebay is nothing but hassle now days. You have to pay Ebay, PayPal, taxes, etc. With little profit. And hope that there is no shipping mishaps.
Thx, vandyman
Click to expand...
Click to collapse
That's too long. I got my $366 about 3 or 4 days after they received it, maybe 5 max. Time to give them a chat request have them find it and process it.
Just FYI eBay and PayPal parted ways a while ago and no longer do business together. With that said the fee turns out to be the same 13%. I don't know why you think selling on eBay is a hassle these days.. at least it's no more of a hassle than it's ever been. You can also use Swappa.
Google's shipping department is notoriously unreliable. From hours I've spent on the phone with them I've gathered that the shipping department is in control of many aspects of product fulfillment and the person you talk to can only make requests or tickets to them and they deal with it as they see fit.
I ordered a pixel 6 less than 2 weeks ago, got an email saying my shipment would be delayed, then the next day got an email saying my phone had been shipped.
When I ordered the pixel 2 XL they sent me two of them by accident. One of them had cracked glass. Both sealed in retail boxes.
I have a friend who ordered a phone from them and all he got was a sealed retail box with no phone in it. Of course they didn't believe him so he got stuck with the bill.
Contact Google and explain the situation. It could just be the timing being off or it could be a bug on your order. In any case it's best to start a history now with the support team just in case things go sour.
bobbarker2 said:
Just FYI eBay and PayPal parted ways a while ago and no longer do business together. With that said the fee turns out to be the same 13%. I don't know why you think selling on eBay is a hassle these days.. at least it's no more of a hassle than it's ever been. You can also use Swappa.
Google's shipping department is notoriously unreliable. From hours I've spent on the phone with them I've gathered that the shipping department is in control of many aspects of product fulfillment and the person you talk to can only make requests or tickets to them and they deal with it as they see fit.
I ordered a pixel 6 less than 2 weeks ago, got an email saying my shipment would be delayed, then the next day got an email saying my phone had been shipped.
When I ordered the pixel 2 XL they sent me two of them by accident. One of them had cracked glass. Both sealed in retail boxes.
I have a friend who ordered a phone from them and all he got was a sealed retail box with no phone in it. Of course they didn't believe him so he got stuck with the bill.
Contact Google and explain the situation. It could just be the timing being off or it could be a bug on your order. In any case it's best to start a history now with the support team just in case things go sour.
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Click to collapse
Shipping is slightly different than the returns. New devices are usually sent from Carol, Il I believe but returns go to Tennessee. I just checked @vandyman and I sent mine back on November 6th from the PO, they received it on Nov 10th and I got the credit on my account on the 11th. Also check out this new thread. https://forum.xda-developers.com/t/ripped-off-by-google.4362429/ Something is amiss and Google needs to become aware of what is happening.
Yes my trade in was delivered in Tennessee on November 2.
I am on the Google store chat waiting list now.
I got a quote from Google for $159 on my Pixel 4xl, but decided to sell it on eBay. The last time I did a trade in with Google, they undercut my estimate by $75 and the phone was in mint condition.
I sold the pixel 4xl for a hundred more than what Google quoted me for, but after eBay fees I only cleared with $50.
So bottom line is you're going to take it up the @$s either way, it's just a way who gentler
I am still on a chat with Google support.
It sounds like they lost it.
To be continued....
Follow up!
I received an email that my Pixel 5 is better than what I have described. Lol
But they are only going to credit me the $366 that they offered on the trade in deal.
Email says it will take 3 - 5 days to see my account credited with the $366.
Geez....
vandyman said:
Follow up!
I received an email that my Pixel 5 is better than what I have described. Lol
But they are only going to credit me the $366 that they offered on the trade in deal.
Email says it will take 3 - 5 days to see my account credited with the $366.
Geez....
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Awesome! I saw that some people got $400 even though they said 366. Mine was damn near mint too. Oh well. How's long did it take you on the phone? And did they tell you what happened?
bobby janow said:
Awesome! I saw that some people got $400 even though they said 366. Mine was damn near mint too. Oh well. How's long did it take you on the phone? And did they tell you what happened?
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I was on Google store chat for about 30 minutes while the girl went back and forth with the next tier.
Finally at the end of the chat. They said it would be escalated and they would send me an email.
Edit; (what happened to the Pixel 5)
They magically found it I guess.