Last night, I was having trouble with one of my Google accounts in my tablet. I deleted it. It's not the main Google Account. It was the third, actually, one I only need on the tablet for one app. I was not running that one app.
I tried putting the account back in. I've Googled the issue and tried several things short of a Factory Reset.
I've cleared the data and cache for Contact, Contacts Storage and Calendar Storage. No help. I've completely removed Facebook to see if that would help. I've reset Application Preferences.
I still get the error.
Is there any other way I can get this to go away besides a factory reset or updating my Android Operating System?
I have a Sony Xperia Z2 running Android 4.4.2 It is an unlocked Verizon tablet on a T-Mobile SIM or just on Wifi. (I would LOVE to try updating Android but I'm running into issues there as well. I don't want to pay $40 for a Verizon SIM I'll only need for the update.)
Details about update issues
Gabinka said:
(I would LOVE to try updating Android but I'm running into issues there as well. I don't want to pay $40 for a Verizon SIM I'll only need for the update.)
Click to expand...
Click to collapse
Details on the update:
On Wifi I get "Error during DM Session"
On T-Mobile SIM I get "There is no network available"
Verizon support doesn't know why I can't get it over WiFi.
Sony Support says I need to repair the software with Verizon's tool (losing all data) then maybe I can update over the Wifi.
T-Mobile doesn't know why I can get the internet with their SIM (I can) but not the update. Me neither.
I'm thinking that the update would fix the acore issue and just well, be better than Android 4.4.2 so I'd really love to give it a try if someone could help me past one of those errors.
Gabrielle
I think I may have solved the acore issue. I may post a new post abuot the Android Update issue.
I opened Application Manager and went to All apps. I looked through each one. For any app I thought might use contact information, I cleared the data. That meant Hangouts, Gmail, etc. Any app that used contacts. I got the idea when I tried to send an email and got the error litterally after every single letter I typed in an email address.
I tested it with Gmail and no error this time!
I spoke too soon. Something is wrong. I can't open Google Play anymore. I wanted to reinstall Facebook but when I open the Play Store, I get "Error retrieving information [RH-01]"
Please help!
Google Play Store works again now. Not sure what fixed it but it's working now. So I'm back to before I deleted that account. That's good, but now I know I can't get a System Update. So not too happy about that.
And it's back. I redownloaded Facebook and as soon as I logged in, I got the acore error again. So I uninstalled it again. Hoping that did it. I tried writing an email address in Gmail and so far so good. We'll see. No more Facebook on my tablet, I guess.
Related
So my problem is simple.
When I upgraded to latest official ICS ROM (I had to use Odin) I have this connection error in the stock e-mail client.
I'm using an Exchange 2010 server, I've removed account, and added it again, it did sync and retrieve new e-mail for about an hour, but suddenly it stopped working. It keeps coming back with the connection error...
Can any-one please help me?
SparkyRih said:
So my problem is simple.
When I upgraded to latest official ICS ROM (I had to use Odin) I have this connection error in the stock e-mail client.
I'm using an Exchange 2010 server, I've removed account, and added it again, it did sync and retrieve new e-mail for about an hour, but suddenly it stopped working. It keeps coming back with the connection error...
Can any-one please help me?
Click to expand...
Click to collapse
clear data and reboot then set ur email.
MyLifeRocks10 said:
clear data and reboot then set ur email.
Click to expand...
Click to collapse
By clearing data you mean removing the exchange account right?
SparkyRih said:
By clearing data you mean removing the exchange account right?
Click to expand...
Click to collapse
yes but u don't have to remove it manually goto manage apps select the app and clear data and reboot . also try to do same in email app.
MyLifeRocks10 said:
yes but u don't have to remove it manually goto manage apps select the app and clear data and reboot . also try to do same in email app.
Click to expand...
Click to collapse
Ok,
It's already done syncing... yesterday (when the trouble started) it synced very slowly.. Let's see if it stays like this now...
hi,
have the same problem.
tried what you suggested, it ectually cleared the account and i had to re-enter and reset it up.
did not work, it synced some emails and then stopped with connection error
i use exchange 2003, samsung galaxy s2 ics 4.0.3
any suggestions ?
thank you
addition:
--------
bow, after a few hours it did sync, VERY slow and when reading the mail the sync back to mark as read either not done or will also take hours...
where is the problem ?
i can avoid thinking of going back to 2.3.6 as this version really sucks.. it has so many problems.
same here
Hello,
Same problem here, on Android 2.3.3 no exchange sync problem, after update ti 4.0.3 connection error ...
Samsung Galaxy S II (Black) - Android 4.0.3
So I haven't had any problems since my last post until now :S
About an hour ago it synced an SMS messages over 3G, when I came home, I received an e-mail on my Outlook client and tablet at the same time, so I kept looking to my Galaxy.... nothing!
It's not my exchange server (2010 SP2), everything, including my tablet on android 4.03 using the ASUS client work perfectly fine...
Using POP3 or IMAP is not an option, even not as a temp workaround... I really need the activesync :S
it's a "known" defect affecting some Exchange accounts (f.e. google mail's ActiveSync): http://forum.xda-developers.com/showthread.php?t=1545986
there are some people that claim they could get it to work by changing some settings, but that only helps for some exchange servers. the ASOP 4.0.4 exchange service & mail client seems to work tho.
heldchen said:
it's a "known" defect affecting some Exchange accounts (f.e. google mail's ActiveSync): http://forum.xda-developers.com/showthread.php?t=1545986
there are some people that claim they could get it to work by changing some settings, but that only helps for some exchange servers. the ASOP 4.0.4 exchange service & mail client seems to work tho.
Click to expand...
Click to collapse
The last post on page 10 of that topic seems like a working solution... To bad i don't have the time to root my phone and try it atm...
So replacing the e-mail and exchange apk's made it even worse for me... now I can't even start the mail app anymore
Issues with Exchange and other syncing with ICS
After reading lots of post and trying to resolve issues I believe I have resolved my issues using pop & Exchange accounts.
Try the following:
1. Edit every email account to the lowest retrevial size for emails.
and leave whatever email accounts you have setup as is.
2. Turn your phone off, do not restart.
3. Hold down the home button and press the power on button, keeping the button held down until you are at the full menu screen or pin code for your sim.
4. The if phone doesnt refresh, go to email settings and refresh each individual email account. Mine did automatically.
Hope this helps all the poor suckers out there that have spent hours on their phone trying to resolve issues rather than being the guinea pigs Samsung has made of us!
Good luck & god bless.
Liz
This doesn't work either...
Samsung has to fix this very soon... Some people try to use this thing for business, and the exchange feature is one of the most important features imo... I have to have a fix soon becaus this is soo ... annoying
I guess I have a good temporary fix, by setting the retrieval size to headers only it seems to work fine....
I am having same problem on galaxy s2. Recently upgraded to 4.0.3.
It syncs sometimes with exchange 2010 but most of the times it gives error as
'Connection error '. I have tried everything that you guys suggested. Nothing seems to work.
please help!!
Hope it help to solve
Changing the maximum email size to '100KB' from 'All' also solved my problem.
It Solves the problem for some time. When I reduced to size to Minimum, it worked for 3-4 days just fine. Altough 'Connection Error' Again started coming.
It stayed like that for couple of more days and exchange started working again.
Just to make it clear, our exchange is working fine since all others are getting updates.
Really strange!!!
Email client started working
Hi guys.
I updated to 4.0.4 on my skyrocket yesterday and faced this issue till today morning. Just while being in the email app.. go to the settings of FONT. It has not been selected and hence we do not see our mails.
Select any size.. and voila the mail appears.
Hi
I just got a new phone (Xperia Z Ultra), but whenever i try to login to my google account, the following happen.
The login works.
Hangouts fail with the following: "Couldnt sign in possible because theres a problem with google account permissions"
Chrome fail with: "Unable to sign in"
Calendar, music widget and information about people doesn't sync.
Google Now fails: "Network error"
Google+ fails: Could not connect to server
Google Play Games just close when opening.
and i keep having a yellow triangle in my notification shade: "Login error for --email--"
I have tried both stock, CM and PA.
I would be really really grateful if someone could come up with a fix!
Thanks
Just remove your Google account and sign in again I hope it helps
Sent from my GT-I9082 using XDA Premium 4 mobile app
i usually have to let google services update after flashing and then re-installing the apps from the store.
Did you get the issue resolved? I'm having the same issues on my toroplus, after updating to official 4.3, have tried reflashing back to 4.2, factory reset... but no joy here.
have also tried removing and re-adding my google account
possible cause and fix
I had a hunch that it was something to do with my account security settings
Go to your Google account on the web, click on Security on the left menu, and look at the "Connected applications and sites" section (click on "review permissions")
I had an epic number of entries in there - so I started revoking access for a lot of duplicates, including about a dozen entries for Android Login Service (the downside of repeatedly rooting & ROMing, i guess).
1 reboot of my phone later, was asked to re-enter my password, and...
problems gone bye-bye! everything is syncing again.
I hope this helps others.
After hours of no sleep Thank you dannydpx
Best thread ever
I've been freaking out about this for days ... thank you for the awesome tip. Removed 9 account instances and I'm back in business!
previously documented - http://www.atmasphere.net/archives/2013/11/11/in-need-of-some-serious-google-account-help
thanks, this worked great. i wasn't getting hangout convos or gmail. all sorted now. at least i know my fiance isn't ignoring me! :laugh:
Had a problem with goggle now on my Galaxy tab. Would crash out on starting. So I uninstalled google now, then reinstalled WITHOUT the latest google now update All worked fine! Applied the latest update, again crashing out.
So uninstalled and re-installed again as above, but without the latest update, all working !
had several duplicated entries from my Galaxy S3, and i have removed them all. Also i removed the one from my Nexus 5 and Nexus 7 2013.
Nothing seems to correct the issue with Google Now. Everything else works just fine..
i fixed all accounts by removing them form the permissions in the security area. the only app that does not want to connect at all is Google hangouts. does anyone have any other idea?
Please?! thanks in advance
yuukimoonstar said:
i fixed all accounts by removing them form the permissions in the security area. the only app that does not want to connect at all is Google hangouts. does anyone have any other idea?
Please?! thanks in advance
Click to expand...
Click to collapse
have same issue hangouts wont work anymore
k1ll3rnl said:
have same issue hangouts wont work anymore
Click to expand...
Click to collapse
uninstall the apk you have. and install this one http://www.androidpolice.com/2013/1...e-newer-version-should-fix-broken-video-chat/
thats how i fixed it. after installing this one i havent had anymore problems
I just removed my N5 from my permissions and then rebooted the phone. Had to log back into my account and my Google Now Search started working again.
i tried all these but with no luck.
can't connect to NOW from my usual account since this morning, while my other accounts work...
Despite what my first points might suggest, this does not seem to just be an issue with the Exchange admin disabling Smart Lock.
First the issue: When I add my work e-mail, it completely disables Smart Lock and all the underlying features with the note "Disabled by administrator".
Of course, this sounds like they have disabled this server side.
The thing is though, that this worked problem free up until recently, when I had to reset my phone and then add my account again.
I checked with the admins and they claimed nothing have been changed on the server.
It also did not affect anyone else using Android phones.
Then I tried removing and re-adding the account on a colleague's phone and now he got the same issue.
Turns out that this only happens with the newest Gmail app. (5.2).
If I uninstall updates and downgrade Gmail to 5.0 or 5.1 ish and then add the Exchange account, I can activate Smart Lock without problems.
It keeps working problem free, even after upgrading the Gmail app.
In short, my testing suggests that this only an issue if you add the Exchange account after upgrading the Gmail app to 5.2.
This workaround is serviceable for now, but it won't work anymore after Android M arrives, as then the system app version will start at 5.2 and can't be downgraded (I tried through adb install, but then everything just started crashing).
Because of this, I thought it might be time to find the actual cause here.
Any tips and suggestions?
Any helpful info I could provide?
Am I even close to being correct in my assumptions of fault?
Since I'm on M preview too, I also hope for a solution....
Hello Everyone!
I have a problem with the Email app since Lollipop update .232 Europe CE1. I have many e-mail addresses, like private and company and other. I added 2 of my email addresses with IMAP and now I cannot add more, because if I want to do it, after the last step it says "Account not found. I might have been deleted.". I get this message with IMAP and with Exchange too (@live.com address). Does anyone have a solution for this? Or I'm the only one with this really annoying problem?
Thanks in advance
Well, it seems I'm the only one having this issue
Great! Maybe .264 update will solve this problem ...
Próbáld meg eltávolítani az összes e-mail fiókot és újra add hozzá. Ha ez sem működik akkor próbáld meg a Gmail alkalmazással, azzal hátha fog
Flashed .264, problem exists, so I give up. Waiting for my company phone next year and then I'll use my company emails on it.
AttilaGolik said:
Hello Everyone!
I have a problem with the Email app since Lollipop update .232 Europe CE1. I have many e-mail addresses, like private and company and other. I added 2 of my email addresses with IMAP and now I cannot add more, because if I want to do it, after the last step it says "Account not found. I might have been deleted.". I get this message with IMAP and with Exchange too (@live.com address). Does anyone have a solution for this? Or I'm the only one with this really annoying problem?
Thanks in advance
Click to expand...
Click to collapse
I started having this problem but only after the e-mail app update that sony did recently. exactly the same "Account not found. It might have been deleted." error as you. I've seen similar reports on rom threads too, can't remember where exactly so you're not alone.
Anyway the good news is that i've always managed to get my 4 accounts working (2 gmail / 1 pop / 1 exchange) after trying to add them a bunch of times they finally stick (sometimes 10 tries sometimes more like 50 lol ... i'm really persistant xD )
AttilaGolik said:
Hello Everyone!
I have a problem with the Email app since Lollipop update .232 Europe CE1. I have many e-mail addresses, like private and company and other. I added 2 of my email addresses with IMAP and now I cannot add more, because if I want to do it, after the last step it says "Account not found. I might have been deleted.". I get this message with IMAP and with Exchange too (@live.com address). Does anyone have a solution for this? Or I'm the only one with this really annoying problem?
Thanks in advance
Click to expand...
Click to collapse
Hello,
got the same issue. Just deleted my Exchange Account cause I've had some syncing issues. Now I'm getting this message, when I try to create the account on my phone again.
My other email accoutns are working perfect.
Haven't found anything about this issue on the www.
I'm on Customized DE 23.4.A.1.264
You got any idea right now how to solve it?
Greets,
n3087
I have no idea about this weird issue. Everything was flawless on 5.0.2, but since then the Email app is just a crap ... I'm on .264 too, but problem still exists. Maybe on Marshmallow ...
Hello,
Yesterday I found a solution for me.
First I made a Backup of my current configuration.
After that I deactivated every app that has to do with mail service.
Like exchange, email, kalender, etc. Also cleared all the data. Then I deactivated the auto sync service.
Now I restarted the mobile. Now activate all the apps again except exchange 5.*
After that I added my mail exchange account with success. Now just activate exchange 5 and auto sync. Get back the other mail accounts with the backup made before.
Right now everything is working for me.
Full wipe wasn't an option for me cause my mobile is encrypted.
N3087
I also got this "account not found. it might have been deleted" error.
story:
I rooted following this guide:
http://forum.xda-developers.com/xpe...ck-d6502-03-23-4-0-546-completeguide-t3171219
Did not try the Email app while briefly on 23.4.a.0.546. I am now on 23.4.a.1.200.
I came from 5.1.1, 23.4.a.1.232, D6503 where I backed up several app installs (apk). I happened to also backup the Email-app.
my solution:
I started the Email apk to see what version it was compared to the one I was running.
The same (8.1). I installed it over the existing install anyway to see what would happen.
I had one mail account added at this point.
NOW I could add another mail account!
BUT! When trying to add a second one, the error was back. So I installed the app again and I was able to add another mail account.
This was repeatable. I did this three times.
Thought: It MIGHT work to just reinstall the app you are already running if you get the apk. In my case the versions appeared to be the same.
I did not try to uninstall the Email app completely and then try to add accounts from "scratch".
Strange error with a strange "solution"; or work-around.
Edit: I did not try to add accounts until after I had removed a ton of Sony and Google crapware (my main reason for rooting).
So I dont know if the error is related to app removal.
mohrjaffa said:
I also got this "account not found. it might have been deleted" error.
story:
I rooted following this guide:
http://forum.xda-developers.com/xpe...ck-d6502-03-23-4-0-546-completeguide-t3171219
Did not try the Email app while briefly on 23.4.a.0.546. I am now on 23.4.a.1.200.
I came from 5.1.1, 23.4.a.1.232, D6503 where I backed up several app installs (apk). I happened to also backup the Email-app.
my solution:
I started the Email apk to see what version it was compared to the one I was running.
The same (8.1). I installed it over the existing install anyway to see what would happen.
I had one mail account added at this point.
NOW I could add another mail account!
BUT! When trying to add a second one, the error was back. So I installed the app again and I was able to add another mail account.
This was repeatable. I did this three times.
Thought: It MIGHT work to just reinstall the app you are already running if you get the apk. In my case the versions appeared to be the same.
I did not try to uninstall the Email app completely and then try to add accounts from "scratch".
Strange error with a strange "solution"; or work-around.
Edit: I did not try to add accounts until after I had removed a ton of Sony and Google crapware (my main reason for rooting).
So I dont know if the error is related to app removal.
Click to expand...
Click to collapse
Hello,
My phone isn't rooted and so I'm not able to uninstall pre-installed apps.
I hope this bug will be fixed on the next update...
SOLVED: Pause the Auto-Sync in Settings>Accounts
Good day to all! I stumbled across the solution (at least for me on my Z3c) by speed reading through all the previous replies and noting what seemed to pop out. Basically with auto-sync still activated the email app can't sync, delete, add, etc (decide) what it should do first. So, within Settings>Accounts tap the top right 3 dots and disable (uncheck) the auto-sync feature. Return to the email app (or I suppose calendar or any app causing a similar issue) and add the account. Once all accounts are added to the app, return to Settings>Accounts to re-enable auto-sync and all works (Finally!). Cheers!
davidkeithhaines said:
Good day to all! I stumbled across the solution (at least for me on my Z3c) by speed reading through all the previous replies and noting what seemed to pop out. Basically with auto-sync still activated the email app can't sync, delete, add, etc (decide) what it should do first. So, within Settings>Accounts tap the top right 3 dots and disable (uncheck) the auto-sync feature. Return to the email app (or I suppose calendar or any app causing a similar issue) and add the account. Once all accounts are added to the app, return to Settings>Accounts to re-enable auto-sync and all works (Finally!). Cheers!
Click to expand...
Click to collapse
Had the same problem on my Z1 and it worked!!!
Thanks
Problem still not solved October 2016
I have the same problem with Xperia Z1 compact, Lollipop 5.1.1. I have two accounts but can not add the third, same message. Tried re-setting, clearing cache, didn't help. Autosync was already unchecked.
Seems to be a Sony problem, haven't seen anything on www about other vendors.
Any solutions other than rooting the phone or third party apps?
Thanks!
PS Sony has marked their threads as "solved" while it definetely is not. Little white lies.
Greetings all,
I have recently decided to buy and see what $70 bucks of a phone looks and works like. I got myself a Doogee Shoot 2 with 2GB+16GB ROM. Android 7.0 OS. Phone arrived yesterday and this is what I came across. As soon as I log in with my google account and contacts are synced the following issue appears: when I want to dial in on the keypad a random number outside my contacts as soon as I hit the 3rd number the phone app crashes and throws me out. Saying something like : Phone app has crashed too many times, closing app. If I do not sign in with my account, the app works perfectly fine. The only way I can call a number outside my contact list is to add it to the contact list first and then dial the number. Things I have tried: flushing cache data, app data of both Phone app and SIM app. Flushing phone cache. Stop automatic updates on Google Play. None of these helped. Factory reset fixes the issue, as long as I do not sign with my account. I haven't tried to sign in with "empty" or recently created google account, so I cannot say if this will, but again not good for me either. Do you think this can be fixed ? I think I will stick to big brands from now on.
On my Shoot 2 It doesnt happen...
Do u know how to root this phone?
Regards