My friend was on a call on his Samsung S6 Edge SM-G925I which restarted during the call and has been stuck on the black screen after the logo appears and the LED light has been blinking and changing colors. I have already gone through a lot of forums and conducted the following steps but nothing has helped so far:-
1) Tried to boot in safe mode - Didn't work
2) Tried to clear cache and restart - Didn't work
3) Did a factory reset by holding the power+volume up+home button and selecting the option on the screen - Did not work
4) Also, connected the phone with smartswitch and used the emergency software and initialization option but that did not work either.
Please what else can I do to fix this. Need help urgently.
susmani said:
My friend was on a call on his Samsung S6 Edge SM-G925I which restarted during the call and has been stuck on the black screen after the logo appears and the LED light has been blinking and changing colors. I have already gone through a lot of forums and conducted the following steps but nothing has helped so far:-
1) Tried to boot in safe mode - Didn't work
2) Tried to clear cache and restart - Didn't work
3) Did a factory reset by holding the power+volume up+home button and selecting the option on the screen - Did not work
4) Also, connected the phone with smartswitch and used the emergency software and initialization option but that did not work either.
Please what else can I do to fix this. Need help urgently.
Click to expand...
Click to collapse
Flash firmware with odin. Should fix it
Tried didn't work
callumbr1 said:
Flash firmware with odin. Should fix it
Click to expand...
Click to collapse
Tried that too but it did not work
susmani said:
Tried that too but it did not work
Click to expand...
Click to collapse
How long have you left it on that screen?
callumbr1 said:
How long have you left it on that screen?
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Click to collapse
For a very long time .. couple of hours ...
Sounds like a hardware problem... I doubt it's software related...
Related
i need help please
while my wife is charging her i8552, and when she press the power buttn, screen isn't showing anything. its just a black screen -
led lights still turning on when i press the power button as well as the home button and volume button.
i tried to restart and i heard the boot animation sound but no picture just a PLAIN BLACK SCREEN -
what to do? please help - please ----
If it happens all time, I would sugest reflashing original rom on the device
freitaz said:
If it happens all time, I would sugest reflashing original rom on the device
Click to expand...
Click to collapse
the question is how? i cant even see anything just plain black on my screen..
JastaPein said:
the question is how? i cant even see anything just plain black on my screen..
Click to expand...
Click to collapse
You can the following procedure, as described in many threads around here. You just need to do the following steps:
1: download stock firmware (you can find it at http://sammobile.com)
2: download Odin (i recommend v3.07, you can find with a search)
3: install usb drivers for your device
4: put your device in download mode (remove your battery and put back on the phone; after this power it up with power button + home button + volume DOWN; when your device vibrate, release the power button but keep the another 2 pressed)
5: confirm the warning on screen with volume UP
6: open Odin, click in PDA and select the downloaded firmware (you may need to unpack it first, because Odin expects a .tar or a .tar.md5 file)
7: plug your device in your computer; Odin must recognize your phone (a blue field will appear on screen)
8: uncheck only the auto-reboot and leave the another boxes as it is
9: click on start button and wait... it will take around 15 minutes
10: when "reset" appears on the screen, disconnect your device, remove the battery and put it again; after this, power up your phone normally and wait the boot. It should work as expected now.
freitaz said:
You can the following procedure, as described in many threads around here. You just need to do the following steps:
1: download stock firmware (you can find it at http://sammobile.com)
2: download Odin (i recommend v3.07, you can find with a search)
3: install usb drivers for your device
4: put your device in download mode (remove your battery and put back on the phone; after this power it up with power button + home button + volume DOWN; when your device vibrate, release the power button but keep the another 2 pressed)
5: confirm the warning on screen with volume UP
6: open Odin, click in PDA and select the downloaded firmware (you may need to unpack it first, because Odin expects a .tar or a .tar.md5 file)
7: plug your device in your computer; Odin must recognize your phone (a blue field will appear on screen)
8: uncheck only the auto-reboot and leave the another boxes as it is
9: click on start button and wait... it will take around 15 minutes
10: when "reset" appears on the screen, disconnect your device, remove the battery and put it again; after this, power up your phone normally and wait the boot. It should work as expected now.
Click to expand...
Click to collapse
screen stays black after doing this.. will the problem possibly be on the SCREEN itself? it also heats up alot everytime i turn it on..
i called the number and its ringing i even managed to answer it by swiping the screen even if i cant see a thing.
any thoughts?
JastaPein said:
screen stays black after doing this.. will the problem possibly be on the SCREEN itself? it also heats up alot everytime i turn it on..
i called the number and its ringing i even managed to answer it by swiping the screen even if i cant see a thing.
any thoughts?
Click to expand...
Click to collapse
Umm, I would rather take it to the service centre.
If you're not sure what's wrong and if you don't mess around with your phone, that's the only way you got.
JastaPein said:
screen stays black after doing this.. will the problem possibly be on the SCREEN itself? it also heats up alot everytime i turn it on..
i called the number and its ringing i even managed to answer it by swiping the screen even if i cant see a thing.
any thoughts?
Click to expand...
Click to collapse
You screen was black even in download mode?
If not, you could try to flash CWM and do a factory reset in your device, and reflash the rom. But I think it's better to take your device to an authorized service center.
Sent from my GT-I8552B using xda app-developers app
freitaz said:
You screen was black even in download mode?
If not, you could try to flash CWM and do a factory reset in your device, and reflash the rom. But I think it's better to take your device to an authorized service center.
Sent from my GT-I8552B using xda app-developers app
Click to expand...
Click to collapse
i managed to flash stock rom via odin (without seeing anything) and problem still occurs.. my wife brought it to service center and was told that the problem seems to be on the screen itself *hope its not* we'll call them after 3 days to know the real problem..
i hope its just a wiring problem, because if the problem is the screen, that means a lot of money ~
thanks to all!
freitaz said:
You screen was black even in download mode?
If not, you could try to flash CWM and do a factory reset in your device, and reflash the rom. But I think it's better to take your device to an authorized service center.
Sent from my GT-I8552B using xda app-developers app
Click to expand...
Click to collapse
i have same problem, but after flashing phone everything is fine except download mode.
when i go to download mode phone is booting in it but black screen is there, otherwise recovery mode and os booting without problem.
JastaPein said:
the question is how? i cant even see anything just plain black on my screen..
Click to expand...
Click to collapse
Reboot in download mode and flash rom via Odin
A collegue thought it would be interesting to see what the wipe data command on Exchange would do to my phone.
It appears to have bricked it.
The phone boots, shows the THL logo for a few seconds then shows a dark grey screen.
Is this phone recoverable.
I am a complete noob, first post, so if it is recoverable I'm going to need real step by step basic instructions.
Hope there is somebody who can help.
Thanks.
ChrisGrahamUK said:
A collegue thought it would be interesting to see what the wipe data command on Exchange would do to my phone.
It appears to have bricked it.
The phone boots, shows the THL logo for a few seconds then shows a dark grey screen.
Is this phone recoverable.
I am a complete noob, first post, so if it is recoverable I'm going to need real step by step basic instructions.
Hope there is somebody who can help.
Thanks.
Click to expand...
Click to collapse
I got this result too...only grey screen after ThL logo. Can't get into neither recovery mode nor dowlnload mode. Please help
It happened to me too, exactly the same steps and now it is the same thing: logo and after that a black screen. Please, any solution? My wife is gonna kill me (it is her phone):silly:
A hard reset could save your life..
Press and hold the volume (-) button and then press the power button for about 3 seconds, release the volume (-) button when the screen comes and wait for repair menu. It's written in Chinese. Go to the part which is writing MMC at the end with the volume (-) button and press the power button. You are now in the hard reset menu, press the power button again and wait until the phone opens. That's all. You will lose all your programs which you installed before if you didn't back up before but the phone will work. I saved my W200S yesterday with same solution.
Thanks for your advice. I noticed the Chinese menu but I avoided it every time being afraid of not ruining something . Anyway, these days I've found out how to flash new ROMs so I am fooling around with trying different ROMs, I got allowance from my wife for this ). I am trying to fix an issue of the stock ROM, the proximity sensor doesn't light up the display when taking away from ear. The phone was not rooted so any attempt to enter engineering mode failed. Yesterday I discovered a MIUI ROM which looks very stylish and it solved the proximity sensor and even added the notification LED option (this was not included in the stock ROM). Now I have to test the battery life.
motanbigcat said:
A hard reset could save your life..
Press and hold the volume (-) button and then press the power button for about 3 seconds, release the volume (-) button when the screen comes and wait for repair menu. It's written in Chinese. Go to the part which is writing MMC at the end with the volume (-) button and press the power button. You are now in the hard reset menu, press the power button again and wait until the phone opens. That's all. You will lose all your programs which you installed before if you didn't back up before but the phone will work. I saved my W200S yesterday with same solution.
Click to expand...
Click to collapse
I have the same problem with a black screen, the buttons do not work nothing happens Please help
THLW200S - Cyanogenmod 11
Hi, I solved all the issues of my THLW200S (lack of notification LED and improperly functioning of the proximity sensor) by flashing this ROM. I tried a few other ROM's but this one works flawlessly.
kasperski86 said:
I have the same problem with a black screen, the buttons do not work nothing happens Please help
Click to expand...
Click to collapse
Hi, I had the same problem with my W200S, did you solved in any way?
Can you help me?
Thanks
fagh3r said:
Hi, I had the same problem with my W200S, did you solved in any way?
Can you help me?
Thanks
Click to expand...
Click to collapse
Hi i had the same problem a grey screen no recovery mode and i fix it when flashing a new rom.
I use flash tools and i choose (format +download) tab.
I have this same problem, but i can't even get into the safe mode, the chinese one. it just boots up at the thl logo but still only dark grey screen. please help since i tried everything else
Hello Guys,
Please help, S6 Edge phone suddenly died and when I turn it back on it's stuck on boot up and the samsung logo is overlapping like it's program was corrupted. Also, pink flashing light is appearing on the notification light (upper left). have held down Vol Up, Home Button and Power for 5 mins, and it still just shows that same screen above. I then press Vol Down, Home Button and Power for apporx 10 seconds but still to no avail.
Does anyone of you experienced this kind of issue? Tried searching from different forums but to no avail. I think I am the first one to encounter this Please advise if this is hardware or software issue and if possible the first action I will do. Will be very grateful for your kind response.
Please email me if you have experienced this type of issue and for further details: [email protected]
Thank you so much and best regards
Same here - bootloop at Samsung logo and no recovery. Flashed countless times with Odin , whole rom , recoveries , kernels . Recovered with Smart Switch , still nothing even when all procedures where successful. It looks like is a hardware problem.
engrstephencas said:
Hello Guys,
Please help, S6 Edge phone suddenly died and when I turn it back on it's stuck on boot up and the samsung logo is overlapping like it's program was corrupted. Also, pink flashing light is appearing on the notification light (upper left). have held down Vol Up, Home Button and Power for 5 mins, and it still just shows that same screen above. I then press Vol Down, Home Button and Power for apporx 10 seconds but still to no avail.
Does anyone of you experienced this kind of issue? Tried searching from different forums but to no avail. I think I am the first one to encounter this Please advise if this is hardware or software issue and if possible the first action I will do. Will be very grateful for your kind response.
Please email me if you have experienced this type of issue and for further details: [email protected]
Thank you so much and best regards
Click to expand...
Click to collapse
So sorry to hear that your facing those problems. Maybe this article can help you to fix the issue. Which rom.version did you had ?
https://www.google.gr/amp/thedroidg...king-other-power-related-problems-1050166/amp
StonebridgeGr said:
So sorry to hear that your facing those problems. Maybe this article can help you to fix the issue. Which rom.version did you had ?
https://www.google.gr/amp/thedroidg...king-other-power-related-problems-1050166/amp
Click to expand...
Click to collapse
Thanks but none of the suggestions from this article works .
Phone can not enter recovery , just download mode. Flashing doesn't change anything , phone just bootloops with white-pinkish led .
I wonder if bootloader is corrupted . Odin flash or Smart Switch recovery supposed to flash bootloader too , but still same problem .
seaman5705 said:
Thanks but none of the suggestions from this article works .
Phone can not enter recovery , just download mode. Flashing doesn't change anything , phone just bootloops with white-pinkish led .
I wonder if bootloader is corrupted . Odin flash or Smart Switch recovery supposed to flash bootloader too , but still same problem .
Click to expand...
Click to collapse
Did you try to download another stock Rom from sammobile and flash it? Maybe you have to unplug the battery and reinstall it if it stucks. I don't know what else to say :/ really :/
i dont know what happened to my s6 edge , i tried to flash the firmware going to the download mode but it wont let me press the volume up button to go to the downlowding screen.
if i charge it it only shows the battery signal.but wont charge, and i can see a bar at the buttom of the scree and i dont know what it is.
Does anyone know how to deal with this?
Lucifer9345 said:
i dont know what happened to my s6 edge , i tried to flash the firmware going to the download mode but it wont let me press the volume up button to go to the downlowding screen.
if i charge it it only shows the battery signal.but wont charge, and i can see a bar at the buttom of the scree and i dont know what it is.
Does anyone know how to deal with this?
Click to expand...
Click to collapse
You need to be able to get to download mode to be able to do anything.
Vol down and power and home then press up. Maybe the button is stuck so press it hard.
callumbr1 said:
You need to be able to get to download mode to be able to do anything.
Vol down and power and home then press up. Maybe the button is stuck so press it hard.
Click to expand...
Click to collapse
No the button works fine but as soon as it goes to the screen where it asks press volume key to go to the download mode, the button becomes irressponsive however odin detects the phone,
Lucifer9345 said:
No the button works fine but as soon as it goes to the screen where it asks press volume key to go to the download mode, the button becomes irressponsive however odin detects the phone,
Click to expand...
Click to collapse
Instead of clicking the volume up button in that screen, try clicking the home button. First time you click it, it shows you the SKU, IMEI etc, click the home button again to go into to ODIN mode.
I did as you said, odin detects after pressing the home button, i dowloaded the official firmware and install it using odin. odin says pass but nothing happens to my phone, it stucks in s6 edge screen and i cam still see the bar.
maybe you need to unplug your phone before going into d.loadmode. If nothing happens try to push the 3 buttons for a longer time, finely your phone will shutdown or reboting into downloadmode
Lucifer9345 said:
I did as you said, odin detects after pressing the home button, i dowloaded the official firmware and install it using odin. odin says pass but nothing happens to my phone, it stucks in s6 edge screen and i cam still see the bar.
Click to expand...
Click to collapse
Try going into recovery mode now and see if it works. I had a similar problem where the flash passes but was still stuck in a bootloop, I couldn't even go into recovery mode, I visited a Best Buy store with a samsung experience shop and they flashed the stock firmware using SMART but it was still stuck in a bootloop. So, I sent my phone to the samsung repair center, I think it's a motherboard problem.
Maybe your flashed the wrong kernel?
If the kernel is incorrect then your phone will be as well.
Sent from my SM-G925F using XDA Labs
Lucifer9345 said:
I did as you said, odin detects after pressing the home button, i dowloaded the official firmware and install it using odin. odin says pass but nothing happens to my phone, it stucks in s6 edge screen and i cam still see the bar.
Click to expand...
Click to collapse
Have you fixed this?
callumbr1 said:
Have you fixed this?
Click to expand...
Click to collapse
No i tried it but it did not help. Anyways thanks for your help.
Hi
yesterday my tab s6 screen got unresponsible without anything else happened..
Then i found out that if i used the pen - the n i could turn it off from drop down menu.
I did that but then when i tried to turn it on it got stuck on that bootloop!
I can not access recovery mode - only download mode.
When i put it on charge it starts booting without showing battery percent and boots over and over until battery is drained.
In download mode i tried to flash Bootloader and firmware - but no luck ( odin proceduce succeded but the tab is still in the same bootloop )..
Still can't reach recovery menu..
Any ideas?
Recovery Mode is tricky to get to on this tablet - The timings of the button presses are difficult to nail. Assuming you weren't trying to flash anything to your tablet prior to it boot looping, I don't see any reason why you couldn't access Recovery Mode.
Reboot Tab by pressing and holding both Power (Bixby) button and volume down. Once screen turns off immediately press Power and Volume Up, let go once you see Samsung logo.
bartleby999 said:
Recovery Mode is tricky to get to on this tablet - The timings of the button presses are difficult to nail. Assuming you weren't trying to flash anything to your tablet prior to it boot looping, I don't see any reason why you couldn't access Recovery Mode.
Reboot Tab by pressing and holding both Power (Bixby) button and volume down. Once screen turns off immediately press Power and Volume Up, let go once you see Samsung logo.
Click to expand...
Click to collapse
Tried again in 30min.. no luck :/
As soon as the screen gets dark the device restarts.. sometimes i manage to hold those buttons but still no reovery mode :/
egidsatr said:
Tried again in 30min.. no luck :/
As soon as the screen gets dark the device restarts.. sometimes i manage to hold those buttons but still no reovery mode :/
Click to expand...
Click to collapse
Have you done anything to your tablet prior to bootloop? Tried to flash anything, deleted anything?
Again, there's no reason you shouldn't be able to access Recovery this situation is exactly why it's there.
bartleby999 said:
Have you done anything to your tablet prior to bootloop? Tried to flash anything, deleted anything?
Again, there's no reason you shouldn't be able to access Recovery this situation is exactly why it's there.
Click to expand...
Click to collapse
I opened NBA 2K Mobile and then i went away for like 20mins..
Then i opened the tab and screen was not reacting - only with pen.
I think the USB debugging is not enabled - is there any ways how to enable it without rooting?
Just tried to install a firmware through download mode - Odin shows "passed" and my tab is still in the same sh** ..:/
Hi,
Really need your help, after I updated my firmware using Odin, updated BL, AP, CP, CSC, my tab cannot boot up stuck in logo. Doing the Power + volume up leads me to different screen now.
Cannot access recovery mode also.
What must I do? Pleasssee help. Added the pic, after doing hard reset (power + vol up)
I cannot connect back to Odin also. Always setup connection failed.
Please help. Messed up big time :'(
Thank you in advance.
JayR0503 said:
Hi,
Really need your help, after I updated my firmware using Odin, updated BL, AP, CP, CSC, my tab cannot boot up stuck in logo. Doing the Power + volume up leads me to different screen now.
Cannot access recovery mode also.
What must I do? Pleasssee help. Added the pic, after doing hard reset (power + vol up)
I cannot connect back to Odin also. Always setup connection failed.
Please help. Messed up big time :'(
Thank you in advance.
Click to expand...
Click to collapse
What country are you located in?
iBowToAndroid said:
What country are you located in?
Click to expand...
Click to collapse
UAE..
"setup connection failed" is a USB error. Try a different cable, or a different port on the computer, or a totally different computer