As the title: it is impossible to recognize Alcatel POP4 5051J on the Mobile Upgrade, because the Android Driver doesn't exist. I tried many drivers on the web, even forcing a driver. I searched a lot.
My problem is that I want recovery my phone with the software Mobile Upgrade from Alcatel. But doesn't recognize the phone. The driver is for when the phone is turned off.
I receive this mesage: "no available device is detected. Please check the COM port status"
I' using Windows 10 Pro x64 and I tried on a Windows 7 Pro x64.
Any helps?
hit321 said:
As the title: it is impossible to recognize Alcatel POP4 5051J on the Mobile Upgrade, because the Android Driver doesn't exist. I tried many drivers on the web, even forcing a driver. I searched a lot.
[...]
Any helps?
Click to expand...
Click to collapse
Hi guys, I got the solution.
The Windows 7 and 10, at least, or maybe the 64 bit SOs, need turned off the "signature check of the drivers". You can google this: "How to Disable Driver Signature Verification on 64-Bit Windows 8 or 10 (So That You Can Install Unsigned Drivers)"
After that, turned ON my phone normaly, and put it the USB connect to CDROM, then, you need to go on "My Computer" (on the PC), and enter in the folder of your phone and copy the drivers right there to your Desktop. For Windows 10, I got the folder x64 (the folder win8164 didn't work for me). Then turn off your phone, connect to USB, open the Mobile Upgrade software, and go in the Device to install the drivers from where show to you unrecognize device "Android". Use the point a folder (the x64 that you copied), and done! It will install the drivers and the Mobile Upgrade will recognize your phone.
Related
Hi everyone, I have an X10a and managed to get upto step 3 without any drama. Once I try to do step 3 however, it says that the device wasn't found. USB debugging is enabled and everytime I plug the phone in, the windows device manager thing comes up and tells me my phone is an X10i. Then it says there is an error and the new hardware might not function correctly.
I have the latest Pc companion and everything. Any ideas?
Phew never mind.Just needed to let windows do it's thing
Can you elaborate how did you overcome device not found problem in Step 3?
I have the same problem and tried with re installation of PC Companion, SEUPS and doesn't work.
After Step 2 both of my computers can't install proper drivers for the phone even though the SE PC Companion and SEUPS detects device.
For some weird reason Windows detects my phone SO-10B (or X10) as X10i in Device Manager and don't know why. I tried to install manually drivers through Device Manager but it wouldn't let me. I tried Step 3 procedure on 2 Windows 7 computers 32bit and 64bit.
I rebooted, I changed USB ports.
It just doesn't detects it
Help, please. I'm quiet desparate
Install PC Companion then it will work its got some needed drivers
If the device manager pops up and asks you what to do, let it install drivers. Just let it search automatically and as thor said, you need pc companion.
EDIT: What I did exactly was go into control pannel -> Printers and other hardware -> add hardware -> yes I have already connected the hardware. Then let it search for updates. It took a few minutes for me until it managed to find the drivers. I'm on 32bit XP by the way.
Guys I already wrote that I already reinstalled PC Companion and SEUPS.
I do have PC Companion installed and even updated to the newest version.
The device is now detected and installed correctly.
The only problem that Step 3.cmd still can't detected it on both of my computers (win 7 32 and win 7 64).
I even started the whole process from the beginning and I'm again stucked at step no.3
Here is screenshot.
hXXp://img143.imageshack.us/img143/4062/capturehul.jpg
Some other advices?
-USB Debuggining is enabled
-USB Storage is enabled (I tried with disabled)
-Both computers and phone were restarted between tries multiple times.
What should I do?
Mod. edit: There is a sticky for this kind of rooting related issues. Pls use that instead of opening new threads. CLOSED.
I installed latest version of Kies in my Windows 7 Professional 64bits (UAC disabled, install was "ran as admin")
In the end of the installation process, Windows shows a balloon saying it is installing the driver for the device (note that there is no phone connected to the computer at that moment), but it fails saying that it could not find the driver for the device.
After installation finishes, I can connect the phone, open and use Kies normally, but if I go to Windows device manager, in the "Other devices" branch, it still lists an "Unknown device".
Any idea about how to solve this? I already searched the forum, but could not find anything that worked for me.
Thanks!
PS: I'm using the original USB cable from Samsung.
As long as you are able to connect and work via Kies just leave it. Just check how many people are having problem with Kies, you should consider yourself lucky that you don't have a connection problem
Regards.
Leave your phone plugged in and do a windows update. It should find the missing drivers.
You can find the drivers inside the dir where kies was installed, alternatively a copy is stored on my 4shared, link in my sig.
You can try installing the drivers and see if that helps.
Kies is a huge PITA, you may need to swap USB port and uninstall/reinstal for it to get its act together.
Thanks all who answered.
Unfortunately, Windows Update can't find any driver (already had tried that), and also asking to update the driver and setting it to search in the Kies driver directory has no effect either.
Hello,
When I plug mk888 (android tv box) or Milestone 2 to my computer looking for drivers. Not so alone it is pointing. Installs however, there is code 10 Under windows 8 turned off checking the compatibility of the controller. I still have the same problem. I downloaded the drivers rockusb and the computer does not want to "accept". The same thing I have with drivers for motorola. The strange thing is that on another computer with Windows Vista I have the same problem.
I checked the original cable motorola and samsung.
Connected it without the debug mode (SD mode) and it worked.
But when I turn these modes I can not get it to install the drivers: (
I do not know what's going on.
Milestone has CyanogenMod 9
MK888 is an android 4.2.2
My computer has Windows 8 x64 with all updates
Win 8?
karpow said:
Hello,
When I plug mk888 (android tv box) or Milestone 2 to my computer looking for drivers. Not so alone it is pointing. Installs however, there is code 10 Under windows 8 turned off checking the compatibility of the controller. I still have the same problem. I downloaded the drivers rockusb and the computer does not want to "accept". The same thing I have with drivers for motorola. The strange thing is that on another computer with Windows Vista I have the same problem.
I checked the original cable motorola and samsung.
Connected it without the debug mode (SD mode) and it worked.
But when I turn these modes I can not get it to install the drivers: (
I do not know what's going on.
Milestone has CyanogenMod 9
MK888 is an android 4.2.2
My computer has Windows 8 x64 with all updates
Click to expand...
Click to collapse
If you cannot install the driver on windows 8 there is a solution go to the youtube video =D youtube(dot)com/watch?v=Nx7uJe6kqec
Sideswipebm said:
If you cannot install the driver on windows 8 there is a solution go to the youtube video =D youtube(dot)com/watch?v=Nx7uJe6kqec
Click to expand...
Click to collapse
Thank you for the quick reply.
I found a similar movie before. I did it, but Dalen does not work. It shows that supposedly has recorded but did not work, and shows error code 10
The devices manager I have this:
Class for rockusb devices:
Rockusb Devices (with a black exclamation mark).
Similarly for motorola adb.
any news ideas ?
karpow said:
Thank you for the quick reply.
I found a similar movie before. I did it, but Dalen does not work. It shows that supposedly has recorded but did not work, and shows error code 10
The devices manager I have this:
Class for rockusb devices:
Rockusb Devices (with a black exclamation mark).
Similarly for motorola adb.
any news ideas ?
Click to expand...
Click to collapse
It seems to me that after some research the problem is with your driver the device manager cant start the device im not a genius but you should try to update the driver via google or update your windows if you havent already =D
Sideswipebm said:
It seems to me that after some research the problem is with your driver the device manager cant start the device im not a genius but you should try to update the driver via google or update your windows if you havent already =D
Click to expand...
Click to collapse
i have all update
Hello. I've got A700 and I'm trying to root it but I've got a problem. I tried it with every key combination (power, volume up & down) I found on the internet but they don't work.
I also tried it when using the USB port but my PC and my laptop won't recognise the tablet. I've downloaded the drivers from Acer but when I install them my PC asks to install NET frameworks 2.0.5727. This version is no longer available but Frameworks 3 also worked according to Microsoft. After this installation the drivers from Acer still don't want to install. Then I tried it with Android USB driver but the same problem keeps coming back.
When I plug the tablet on my PC and look in the windows device manager there is a yellow triangle on the USB port with an error code 43. I've got the same problem and errors on my laptop. They both work on Windows 8.1. Could it be that the problem is on my tablet's USB? There is no problem when charging.
Does anyone have a similar problem or maybe a solution?
I have this problem too for my Acer a700. When I connect the tablet, i can't see the folders on the tablet via the pc anymore. I can't put files on it, and I can't transfer files from the tablet to the pc.
I contacted Acer and they said that windows 8.1 uses a new way to deal with usb drivers.
I will translate (google translate) from dutch to english
Dear customer,
*
Unfortunately, Windows 8.1 handles the USB drivers differently than Windows 7/8. So there are specific drivers for Windows 8.1 required that we can not supply at this time.
We have made a request to check whether these drivers are still going to be mad.e At this moment we can not specify the period within which we as a reaction to get going.
Until then you might try to work with the following generic driver: http://www.droid-now.com/2013/10/fix-working-fastboot-drivers-windows-8-1-x64/
Note that they are not specifically designed for the Acer tablet and we can not provide support for the things that are discussed there.
Following the instructions is at your own risk.
*
As soon as we have more information about the Windows 8.1 driver, we will inform you about it.
*
Hoping this provides you with sufficient information and we apologize for the inconvenience
Any update. I have same problem running window 10.
alan0923 said:
Any update. I have same problem running window 10.
Click to expand...
Click to collapse
got it to work in windows 10. Driver issue. Just have to select driver in the device manager.
Using an Oukitel C5 Pro.
I have two Windows XP SP3 systems. One installed ok but cannot get the other to install.
When I connect the phone, XP displays C5_PRO under Portable devices but with yellow exclamation because no driver. When I try to install driver it renames it to MTP device but says "An error occurred during the installation of this device. The specified service does not exist as an installed service."
Made sure debugging mode is on and USB debugging off. Tried rebooting etc.
The machine that works has "C5_PRO" listed.
Would help if I knew exactly which driver I should be installing?? (Have downloaded several different things but not sure exactly what I want and nothing has worked so far) Does the name suggest an Oukitel driver or a generic driver? Have tried installing the Porting Kit too but that made no difference.