Hello XDA,
I have a Galaxy Note 3. It is running:
Android 5.1.1 n9200zCU2AOl2 Phronesis V5;
kernel version 3.4.110-idleKernel-hlte-eur-6.6.5-note5port [email protected] #1
Unlocked
TLDR: I can't access APN or look at a list of networks. This is all I see: http://imgur.com/a/83YGW
I bought the phone from Rogers Canada. Unlocked last year. I recently attempted to port my number from Freedom Mobile to Public Mobile. I received an error when activating my SIM chip on their website, but when I powered up the phone. I was able to make calls, and to use data.
The data was unbearably slow, however, and so I went into mobile networks under settings, and told it to go to LTE. I don't remember what the exact setting set, and I can't reproduce it at the moment. I had LTE speeds on the phone now.
About three hours later, I noticed I had absolutely no ability to send or receive calls. But data was still working. I attempted to see if it was connecting to the wrong network, but when I went to see a list of mobile networks, nothing. Just those settings you see above on the screenshot.
Another hour had passed. Now, no data, no calls.
Public Mobile told me that there was an error in porting, and that they would fix it. They "confirmed" that it was fixed about four hours ago.
Despite being an unlocked phone, every SIM chip I put in fails to provide me with any connection. Now all it says on the lock screen is "searching for service."
I don't see what I could have done to have physically changed the menu settings inside the phone. I tried booting in safe mode. I even backed up my ROM, wiped it, and flashed an earlier backup from last year I saved. Nothing.
I'm really stuck, and would appreciate any advice that anyone can provide. I can also provide anything else you might need. Thanks.
Related
ive been using the phone for a few weeks now and it was fine until today, i cant connect to the internet via edge . ive tweaked with all the settings but nothing seems to work. everything else is fine . ie i can make calls and send text's but i cant connect to the internet. i checked under the status and it shows the mobile network state is disconnected. i have no clue as to wat this is since im new to android.
pls help!
Have you turned MOBILE DATA off via the power on/off menu .
jje
ive checked that too.
Go to Settings- Wireless and Network- Mobile Networks- Access Point Names and see if the APN is ticked or not or the correct APN is ticked.
everything is back to normal again,it connected to the internet, by itself . must be a random bug in the os
problem solved. peace
I have experienced the same thing with my phone, except that it shows "activated". After a while it just started working again.
I've had the phone for a couple of months now and everything has worked fine till now, a little bugs here and there but no issues. A few weeks back (on android 2.3.3) I was unable to make or receive calls, but surprisingly was able to make text messages. I tried everything, turning flight mode on/off; the phone on/off; etc. I was on the verge of contacting Samsung but then suddenly the thing started working once I came back home from the office.
There has been no problems till then but today suddenly (now on android 2.3.6) the outgoing calls no longer work, same for outgoing text message; but I still get incoming calls and messages.
Just to be sure that this wasn't a SIM or service issue, I tried changing SIM's (different SIM did not work on the phone) and used my SIM on different phone (where it worked).
Also 3G doesn't work as well, but connection here is spotty so I wouldn't trust that. The only message I see different on the 'About Phone' tab is 'Mobile State-Disconnected'. I have full signal strength and all that.
My thoughts are that it was, or rather is a phone specific issue and would appreciate someone else's thoughts on the matter. As to my problem I assume it will sort itself out in a little while.
FYI: Samsung Galaxy S2; Android 2.3.6; NOT rooted; Indian version; On Airtel Mobile Network.
Mobile network state disconnected.
Hi guys, I have the same problem with my network connection also my 3g does not work anymore, I`m play with some secret codes like a ##72786# on my epic 4g touch sprint phone flashed to metro pcs and now I have no 3G service. In the setting menu under network status say Sprint. How can I get my 3g back?. The mobile net. 3G is on and the wifi is off. I need to change the network to metro pcs in the status setting and how can do that? Thanks for your help and sorry for my bad English.
Hi,
I received the phone yesterday, put in the SIM which has data enabled on my old phone.
Voice calls work fine but I get a message saying that there is limited data connectivity. WIFI works fine.
Initially when I went through the set up process MotoBlur could not connect (later realised my WIFI was down) So I turned off Motoblur using Bluroff.
I have set up the phone with my gmail account and downloaded the market app. the version of the market app I have is 2.3.6.
My system details are as follows:
System V4.1.83
Android version 2.2.2
Baseband N_01.77.15p
I thought it might be the APN considering I am using it in AUS and it is an AT&T phone. Confirmed the APN with another phone on the same carrier and still no joy.
I have even inserted the other SIM to ensure it was not mine.
Data connections have all been switched to the on position, I also dowloaded an APN toggle to ensure that the data connection was on.
I have full bars from the carrier with an H+ symbol next to the bars.
There is a small window for me to send the phone back. I am hoping there is a simple explanation though.
Thank you in advance.
Was your last phone an iphone? If it was you need to switch the data plan.
Sent from my MB860 using Tapatalk
Thanks,
I will go back to the carrier to confirm my access.
Hi guys,
I am on the Fido network.
I purchased the Galaxy S2 I9100 from Bell Mobility.
I unlocked the phone using cellunlocker.net.
Everything worked great once the phone was unlocked (data, voice, text, mms, etc).
Once I updated the APN and selected my network operator I noticed my date stamp on incoming texts was off by a few hours. I corrected this by calling my service provider who reset my SIM.
This is where the more serious problem started, the date stamp on the texts was corrected although I lost my data connection.
Another thing I wanted to mention was when restarting the S2, the data network mode (when holding the power button) automatically goes into "deactivated". I activate it right away although this still has no effect.
Can anyone help? The phone worked for just under 2 weeks with data, voice, etc. Now nothing........
=(
AndroidFS2 said:
Hi guys,
I am on the Fido network.
I purchased the Galaxy S2 I9100 from Bell Mobility.
I unlocked the phone using cellunlocker.net.
Everything worked great once the phone was unlocked (data, voice, text, mms, etc).
Once I updated the APN and selected my network operator I noticed my date stamp on incoming texts was off by a few hours. I corrected this by calling my service provider who reset my SIM.
This is where the more serious problem started, the date stamp on the texts was corrected although I lost my data connection.
Another thing I wanted to mention was when restarting the S2, the data network mode (when holding the power button) automatically goes into "deactivated". I activate it right away although this still has no effect.
Can anyone help? The phone worked for just under 2 weeks with data, voice, etc. Now nothing........
=(
Click to expand...
Click to collapse
Go to mobile network settings - access point name. I'm guessing that there is no APN settings there. Google APN settings for your service provider or ring them and ask them. This should sort out your data connection
Hi,
All APN settings are correct, they were working prior to calling the service provider for a SIM reset. I rechecked them 10 million times to ensure all is well.
Using my wireless for now and even factory reset my phone but nothing.
Try deleting your apns and reconfigure them!
Sent from my GT-I9100 using Tapatalk
Just finished, I deleted my APN and created a new one. Still nothing, even when I reset to default. Also registered it on my network operator. This is very puzzling for me... I appreciate your response as I thought it was a great idea and was sure it would have worked! =(
Maybe try a buddies Fido sim to see if it helps.
Sent from my GT-I9100 using Tapatalk
AndroidFS2 said:
Just finished, I deleted my APN and created a new one. Still nothing, even when I reset to default. Also registered it on my network operator. This is very puzzling for me... I appreciate your response as I thought it was a great idea and was sure it would have worked! =(
Click to expand...
Click to collapse
Tell me what network your on and tell me what modem you are runinng? Take a screen shot of your APN settings. It will take 2 screen shots for the APN settings
I apologize for the delay as I was away for work until today...
The data works now.
I called into my service provider who at first stated they could not help me as my phone was unlocked. This was overcome as I still had the my Nexus S which I bought from my service provider which also had no data. After trouble shooting for 30 min on both phones (resetting, factory wiping, creating new APN's, etc) we were unable to get the data to work.
The tech rep then asked me to attend a Fido store (my provider), which I agreed to (rep asked me to insert my SIM into another Fido phone and try the data connection that way).
Within 10 min of the phone call my data connected just like that. Funny part is I didn't do anything to the S2.
I believe my provider switched off the data when I called in originally regarding my date stamp. Then when I called back they switched it back on knowing it wasn't any of my settings or the phone. This is just my theory.
My advice is never let your provider know you have an unlocked phone, especially Fido.
I appreciate your help and hope this helps anyone going forward.
I picked up an unlocked TMo One in New York last week. I used it there with my Norwegian SIM with no problems.
Back home, I get "No Service" using the exact same SIM-card. Using the *#*#INFO#*#*-menu, I can see the SIM-card is recognised because it displays my carrier in the "Current Network" field. I am suspecting the TMo-infused Sense OS to reject my card, since to my understanding the phone is compatible with EU networks. Will i be fine if i flash another ROM, like the stock GPe, and get rid of the TMo-stuff altogheter, or is there another rock in the road here?
I used my Tmobile HTC One with the stock ROM in Norway using a Telenor SIM and in Greece using a Vodafone SIM.
I would make sure you have the proper APN info (I can't remember the appropriate one for the Norwegian carriers). I believe it should work without issues (mine did). If it worked with that SIM card already, it's not locked and it's not rejecting it.
Also, I found that when I returned home to the US, I had to choose Settings -> Mobile Data -> Network Operators and choose Select Automatically (even though it was already chosen). Maybe you need to do that too.
Currently I am running Android Revolution and that also works fine with my Norwegian and TMOUS SIM cards.
Good luck!
Thanks! I've at least made some progress. I tried setting Network Selection to automatic, and got reception, however only for about half a minute. I then tried adding my provider's APN info. This has given me permanent data connection, but still no GSM reception for texts and phone calls. I do get 2g data when in low coverage areas. I am finding this weird. Can anyone shed some light?
Okay. Just wanted to post my latest findings - if others are experiencing the same issue. I've flashed the latest Google Edition RUU, to see if the TMo ROM was causing it. But i still don't get GSM coverage. Data still connected on both 2G and 3G (haven't been within 4G coverage yet..)
When flashing I also updated firmware to latest.
Phone info says Current network: "NetCom" (my home network) GSM service: "Emergency Calls only" (I tested this, and I am able to place the call to emergency services) and GPRS service: "Connected" (I am typing this on my data connection via WiFi-tethering, actually)
The status menu shows this: Service state "Out of service" and My phone number "Unknown".
If anyone can come up with a theory, I am all ears..
laberkis said:
Okay. Just wanted to post my latest findings - if others are experiencing the same issue. I've flashed the latest Google Edition RUU, to see if the TMo ROM was causing it. But i still don't get GSM coverage. Data still connected on both 2G and 3G (haven't been within 4G coverage yet..)
When flashing I also updated firmware to latest.
Phone info says Current network: "NetCom" (my home network) GSM service: "Emergency Calls only" (I tested this, and I am able to place the call to emergency services) and GPRS service: "Connected" (I am typing this on my data connection via WiFi-tethering, actually)
The status menu shows this: Service state "Out of service" and My phone number "Unknown".
If anyone can come up with a theory, I am all ears..
Click to expand...
Click to collapse
Have you tried taking the phone to your provider? Maybe you need an update which or setting which they can provide.
I find it strange that it wouldn't recognize your phone number, usually that's a sign of some type of incompatibility with the phone and the network.
Sent from my HTC One using Tapatalk 2
I have contacted my provider to see if there's anything they can do. But they're playing a little hard to get.. I was afraid there would be an issue with compatibility at first, by since my data connection is all right, I'm not so sure. Also erdelyt above here says he has used the TMo phone in Norway without trouble. He has another provider, however. They run their own network, so I will be trying with one of their SIM cards next, if my provider NetCom aren't of any help. Thanks for your help so far. I'll be posting my findings further!
So, I got to try a Telenor SIM card the other day, and the issue is still there. Although, with that card the phone number was read and displayed in the phone info menu. The owner of the card suggested there was an unlock issue - but I did make calls with my phone and SIM card in the US, so I don't see how that could be.
So that's a small step further, but now I just have to wait to see what my carrier says..
I changed the title for this thread after my findings.. I got a new SIM-card for my carrier, and i got coverage to make one phone call, but after i hung up, it was gone. I am really in the dark here.. It can of course be a hardware fault, but that's a bit strange for an entirely new product..
I am attempting to switch my Verizon GS4 handset to Straight Talk Wireless, but I can't do anything to change the APN settings. I restarted my phone multiple times with the ST SIM in the slot, but it continued to connect to Verizon's network. Some research later, I found that I needed to change the APN to Straight Talk, but I can't.
Only Verizon's LTE access shows up in the menu. There's a + button at the bottom, but it's greyed out, with either SIM (tried both as per this HTC One thread). Pressing the menu softbutton gives me the "reset to default" option, also greyed out and inoperable.
The phone is rooted, still running Jellybean 4.2 MK2 because once I rooted, the OTA updates would fail, and I was never brave enough to try Safestrap. I'm worried this might be part of the same break.
tparadox said:
I am attempting to switch my Verizon GS4 handset to Straight Talk Wireless, but I can't do anything to change the APN settings. I restarted my phone multiple times with the ST SIM in the slot, but it continued to connect to Verizon's network. Some research later, I found that I needed to change the APN to Straight Talk, but I can't.
Only Verizon's LTE access shows up in the menu. There's a + button at the bottom, but it's greyed out, with either SIM (tried both as per this HTC One thread). Pressing the menu softbutton gives me the "reset to default" option, also greyed out and inoperable.
The phone is rooted, still running Jellybean 4.2 MK2 because once I rooted, the OTA updates would fail, and I was never brave enough to try Safestrap. I'm worried this might be part of the same break.
Click to expand...
Click to collapse
In my experience, IT DOESN'T MATTER!!!
I do NOT mean that in any disrespectful way to you, but I DO mean it in a way against Verizon and Tmobile.
I have the same phone AND the same problem with service; however, I CAN add an APN. The catch is IT STILL CONNECTS TO VERIZON!!!
Now, my phone updated to the utter crap that is Lollipop, and I can no longer get my call-Verizon-voicemail-and-disconnect workaround to work as the connection is a lot more seamless and does not drop/fully disconnect after the call disconnects. Before, I'd goto my notifications and see "NO SERVICE" in the bottom of the slide down box with my VZW voicemail notification with it's 10 voicemails. Then, I'd do my workaround and everything would work (and, by everything, I mean text messaging as voice and data WERE working pre-workaround). But, like I said, now I can no longer do that (Lollipop SAYS it's connected to Tmobile off the bat (right after booting up); however, I CANNOT send text messages NO MATTER WHAT I DO!!!
It's completely aggravating and how Verizon can say they sell a phone "UNLOCKED" when their APN is in there with other APNs and GREYED OUT so you CANNOT REMOVE IT (which, as I've shown above, causes massive problems) and how Tmobile can say ON THEIR SWITCH WEBSITE that my VERIZON SAMSUNG GALAXY S4 *WILL* WORK on their network... it's all beyond me. It's deceptive/straight up lying marketing and the way Tblowbile always tells me they cannot support my phone and to buy a new phone WHEN THEIR OWN WEBSITE SAYS IT WILL WORK is 100% bait and switch and up for a class action lawsuit!
Update: it does appear my service with the ST SIM really is through my Straight Talk account now, despite what the APN settings show. I got my device activation text from ST. This makes sense, since Straight Talk is a virtual carrier buying airtime from the real networks like Verizon.
However, I don't have an LTE connection. I don't have any data connection, just voice and SMS. I'm not sure if that's a problem on my end or the carrier's, but getting the data I'm paying for is less of an emergency than not having any mobile communication.
Has anyone found a work around for this. On straight talk, I can get calls and even internet when set to global network. I cannot text either sms or mms. My APN setting completely grayed out. I can not add or change existing and tried an apn manager with no luck.
I suspect I'll have to flash a completely Verizon-less build to fix it, but I did have an ST representative call me to ask if everything was working and offer to try to help me fix it. I just didn't have time right then and they didn't call back when I asked them to.
Just my experience
Hey not sure if this will help anyone out but I'll add what I've experienced. I have a gs4 running hyperdrive and my data service from straight talk has cut out a couple times before. The first time I just waited, and it fixed itself after a day or two. Second time I called ST and they told me to restart my phone (like I hadn't done that 10 times already). Later that day, data randomly comes back. I noticed that the fix for me was to switch apn settings. Somehow my phone did it automatically. But now my data is MUCH slower than before. Straight talk seems to be a tricky company. You never really know what you'll get with them. Just other carriers' sloppy seconds. Cutouts also seem more common at the end of usage cycles. Seems a lot of people fix it by calling ST
Also, I can edit my APN. Not sure if it's because I'm on an aftermarket ROM or what. But now I'm on the hunt for an APN with better data speeds if possible.
Straight Talk APN
It took me 3 months of calling Straight Talk and telling them they needed to send the right APN settings to my phone, after they finally listened it took 2 minutes until I received a text saying they updated my APN settings. I had the exact same problem as you. I had voice and SMS but not data. And my APN settings were greyed also. Now it says
Verizon Internet
TFTWO.GW9.VZWENTP
You just have to get them to update the APN. Getting them to listen is the hardest part! I hope this helps!