Hi everyone,
I have a problem with my watch "Amazfit Pace".
My phone is a Nexus 6P and I use the application "Amazfit Watch"
When I turn off the watch, the wifi on the phone become extremely slow.
The problem is fixed if I turn off the bluetooth on the phone (but I need the bluetooth for other devices, so that's not a solution).
Maybe the application is always searching for the watch and disturbe the wifi on the phone ?
I'm trying to find a solution with Amazfit support, but they tell me not to repeat the problem.
Thanks for your help.
Settings>Apps>Amazfit watch app>Change system settings off
Check there, I had problems with BT turning on all the time and I had to turn off there, so it turns on only when I open application.
"When I turn off the watch, the wifi on the phone become extremely slow."
i don't get it
the watch doesn't connect directly (through wifi) with the phone , the bt is for that
the watch connects (through wifi) with your router and need the wifi for the update only (i think)
are you sure that your router is "ok" ?
do you have the same problem on different wifi / router ?
Thank you for your response.
I know the watch connects in bluetooth.
But when the connection is not made (for example the watch is off or I don't have it with me), it is the wifi used by my phone that works very badly.
Everything goes back to normal if I turn off the Bluetooth or uninstall the Amazfit application.
I haven't been able to test with another router yet, but all my devices are working properly with it.
Did you tried to do what I wrote you? Try that, force stop Amazfit app and hope on the best.
droidhd said:
Did you tried to do what I wrote you? Try that, force stop Amazfit app and hope on the best.
Click to expand...
Click to collapse
Thanks for your help, but it doesn't work any better.
Because of a battery problem, Google has just changed my Nexus 6P by this one which is a reconditioned one, and I wonder if it doesn't have a problem.
What bothers me is that otherwise everything works perfectly.
I didn't test the watch with my old Nexus 6P, too bad, it went back to Google...
Yeah I got the same problem!
The amazfit app has a very aggressive policy for bluetooth pooling. The wifi/ble are places on a single chip in our phones and they're sharing the same rf antenna. That's why it probably slows down wifi.
I have a xiaomi phone btw.
i have the same problem, i write to amazfit support and repply : "you are the firts person with this problem".
i have problem with samsung a3 , a5 and S7
with others phone do not have problem at all
any ideas?
Thank you for your answers.
I am reassured to see that I am not the only one concerned.
I have submitted the problem to the Amazfit support.
Hi, is there any news about this problem? Cause i have a same thing, then I turning on an airplane mode on the wach Wi-Fi is going down...
Hi,
I am still in discussions with Amazfit support, no solution yet. I just sent them the app logs.
I think everyone who has the problem should report it to them, so maybe it will solve the problem more quickly.
Hello, I have exactly the same problem, any news from Huami?
Thank you very much
I am still in discussions with the support, but they don't find the solution.
I encourage everyone involved to bring the problem to their attention as well, that may help to solve the problem.
support.amazfit.com => Submit a request
You can quote my ticket number: 22185
I reported it directly to the development lead and team and we'll keep you posted on what we find. Thanks.
netzkobold said:
I reported it directly to the development lead and team and we'll keep you posted on what we find. Thanks.
Click to expand...
Click to collapse
this is what they just told me:
"Hello Joan,
Thank you for the reply. We are apologize for the trouble.
Our tech support have already looked into this issue, and they said there is no problem with the app. Could you please wait for the next update of the app to see if the issue can be solved? Thank you so much for your cooperation!
Should you have any further questions, please feel free to let us know. Cheers and have an excellent day!
Sincerely,
Seven | Amazfit Support"
Just had a month of banging my head over this strange behaviour. Even called ISP support to come check it, because sometimes it would even crash my router. Always at around 23h until about 7h the wifi would be like a crawl. Today I really took the matters into my hands and made some tests with network analyzers on the phone and so then began uninstalling apps from more recent to older. As soon as Amazfit watch app went away bang! everything began working, even a movie that had tried to start on chromecast and was stuck for more than 30min started playing out of nowhere.
Then tried to install it back again and issue started again even though it was disconnected from the phone. My first thought was that crazy chinese had put some creepy code at would start doing something creepy at night. Then I remembered that I had auto airplane mode from 23h to 7h! This is crazy! Airplane mode is useless this way.!
I'm going to open a ticket also. Not sure if this happens with every phone, mine is quite old. Sony Xperia Z3, could be only old chipsets, but could also be people just don't know whats going on and blame other things, because it is a really strange behaviour.
I just received a reply from Amazfit Support:
"Our developer team are working on this issue. Hope this will be optimized in the near future, but no dates have been set yet.
Could you please reset your router to 5G dual band to have a try? Thank you for your patience and understanding!"
So they are aware and trying to figure out what to do. I believe the workaround will work, because bluetooth is also 2,4Ghz and that might be the issue, but have to try later at home.
Wifi problems
Same problem here. WIFI on smartphone goes down when watch is disconnected (airplane mode, turned off, away from phone, etc). Reported to amazfit support. Big bug!
Bad news from Amazfit support, they blame the phone, and their only solution is "try on another phone":
Seven (Amazfit)
Nov 21, 01:18 PST
Hello there,
Thank you for your email. We are very sorry about the inconvenience.
Our developer team argued that such issue maybe caused by certain mobile phones. Could you please try another phone to have a try? Thank you for your understanding!
Should you have any further questions, please feel free to let us know. Thank you and have a nice day!
Sincerely,
Seven | Amazfit Support
I've got the same issue and just wrote a ticket through the app with screenshots from a speedtest app.
i've got an oneplus 3t with android 8.0.0
Wifi speed usually is 50 Mbit/s. If the watch is disconnected it goes down to about 5 Mbit/s. I can reproduce this behavior everytime I want to, so it's caused by the app.
Related
Hi All,
I am looking for bluetooth support. I think the rel, evant feature is called MAP (Message Application Program).
I am such a noob, but I have a very interesting problem that i hope will wet the appetite of the very smart people here...If this is the wrong place to post this thread, please redirect me.
I have a 2013 Mazda 3 that is equipped with a bluetooth system. It has some kind of interface (not even sure what to call it), that will download text messages from compatible phones. My phone is compatible, it is an LG Spectrum. When I first sync'd it with the car, it did download the messages as designed. Then, for some reason, it just stopped downloading them. The car gives a message "download failed. Try again later". I feel pretty strongly that this is a phone issue, not a car issue.
I'm on android system 4.0.4 (ICS, I think?) I've tried unpairing the phone and deleting the profile on both the car and the phone, then pulling the battery out of the phone while it was turned on. Same results.
Can anybody think of any reason this would have stopped working? Any suggestions on what I might try next? During the time the phone stopped downloading messages, I think there was an update to the phone. If that is the problem is there a way to un-update it?
Thank you for any assistance you may be able to offer.
Tom
tvn300 said:
Hi All,
I am looking for bluetooth support. I think the rel, evant feature is called MAP (Message Application Program).
I am such a noob, but I have a very interesting problem that i hope will wet the appetite of the very smart people here...If this is the wrong place to post this thread, please redirect me.
I have a 2013 Mazda 3 that is equipped with a bluetooth system. It has some kind of interface (not even sure what to call it), that will download text messages from compatible phones. My phone is compatible, it is an LG Spectrum. When I first sync'd it with the car, it did download the messages as designed. Then, for some reason, it just stopped downloading them. The car gives a message "download failed. Try again later". I feel pretty strongly that this is a phone issue, not a car issue.
I'm on android system 4.0.4 (ICS, I think?) I've tried unpairing the phone and deleting the profile on both the car and the phone, then pulling the battery out of the phone while it was turned on. Same results.
Can anybody think of any reason this would have stopped working? Any suggestions on what I might try next? During the time the phone stopped downloading messages, I think there was an update to the phone. If that is the problem is there a way to un-update it?
Thank you for any assistance you may be able to offer.
Tom
Click to expand...
Click to collapse
I have the same issue I posted just a few moments ago on the T mobile Note 3 Q and A section.
Hello people,
I am new here in this forum but have always been following XDA forum. This is a great place where everyone finds answers to their questions. I hope I find mine too.
2 days ago I was running my Huawei Nexus 6P completely fine on OS 8.0.1. I was on a WhatsApp call and opened up my Snapchat that's when my phone turn off. I tried to turn it on and it would boot to the Google screen and restart again and again. I tried all everything but was not able to fix it. I took to a market place and the guy fixed my phone where I can use it for Camera, music and to browse WiFi only. He was unable to fix it completely and I am not able to use my cellular signals on my phone neither it shows my IMEI number. I am devastated at this point and do not know how to fix it. I have been browsing a bit but could not get any good answers. I tried to fix it with ADB but had no luck. I WOULD HIGHLY APPRECIATE IF ANY OF YOU CAN TAKE OUT THEIR TIME AND HELP ME WITH THIS. PLEASE. Thank you so much.
Regards,
Anonymous
May problem now!
After the last automatic update 2.3.7.0. original ROM, after a few km of activity, the activity stops, then start a new activity with no GPS information, very strange!
Has done this almost every time I go to train.
I already tried to deactivate all the alerts, pause, 3D data, but it remains the same. I'm getting mad.
How can I go back to the previous version or solve this? thank you
Pair watch again but do note restore old data to watch. If it doesn't fix the issue (keep all alerts and auto-pause off), then we will have to wait for an update... Many users reported the same issue.
ok, thanks
NENOmart said:
ok, thanks
Click to expand...
Click to collapse
Did it work?
I have the same problem. I did the procedure of unpair, pair again without restoring old data and didn't work.
I sent a ticket to xiaomi describing with details all the issues during the last weeks. They asked me for a video where they could see the problem. I sent it. They asked me to do a battery test. I did it and was ok. Then they asked me if I had gone to a spa with the clock. I replied that I had only swum with him at sea. And the last thing that they have answered me is that the clock can not measure the RH in the water and that if I have any problem I explain the details to them !!!
Well, I had never asked about the pulse rate in water since the problems I detected are in running mode, walking and tennis and I had already sent several emails explaining all the problems in detail, the video, the tests...
I asked him to change the support person because I think it's a lack of attention and I'm waiting for an answer for 6 days
To be continue...
The solution is easy.
Reset and not make restore. Then turn off ALL notifications during the race and DO NOT TOUCH ANY BUTTON DURING EXERCISE until a new update comes out.
Work perfecly for me.
Just a question. Im new with the Verge. Im on a rooted OP3 with native OxygenOS.
The app dosent sync the HR. If i open the app the step will be synced (most times) but the HR is empty. I messure continius.
Regards
Hmmm. With the continious Setup the green LEDs in the back are not lighten up. Only manual messure are working.
It seems fixed with version 2.3.8
i bought a new amazfit verge us version (a1811) and updated its fw to 3.2.2.0. everything is fine but when the screen is off, notification beep sounds like sizzling and bad. all other sounds are normal. do you have the same problem? how can i fix it?
stu35 said:
i bought a new amazfit verge us version (a1811) and updated its fw to 3.2.2.0. everything is fine but when the screen is off, notification beep sounds like sizzling and bad. all other sounds are normal. do you have the same problem? how can i fix it?
Click to expand...
Click to collapse
A1811 is not US version it's international version, included US market. No i did not noticed any sounds problem. But if say honest most time i using only vibrate notifications without any sounds Sounds is in smartphone
several people in the forum came across the same problem. is it a condition that I need to send to the warranty? Is it solved by software update? I also sent a notification from the feedback section of amazfit watch.
stu35 said:
several people in the forum came across the same problem. is it a condition that I need to send to the warranty? Is it solved by software update? I also sent a notification from the feedback section of amazfit watch.
Click to expand...
Click to collapse
As i mentioned usually i using notifications without sound, only vibration is activated. When i did factory reset notifications sounds fine to me. But that was once, maybe two time when i used notifications with sound at all after these updates. So i can't confirm it's issues/bugs or not. But one advise which i got from Amazfit support when i asked about battery life which after update is shorter, they advised me to first do factory reset. So i can advise you the same. If problem will be the same you can try to chat before you will bring watch to seller or authorized service to Amazfit support and when after you will talk with support do what they will advise you or bring to service or seller. Factory reset if say honest most time fixing small problems in many devices (if there is no biggest violations): smartphones, smart watches and ect. Without detail review hard to say it's software problem or soundspeaker I have problem with wifi in my smartphone, when is turned on bluetooth wifi dropping, usually internet wokring fine in others device, dropping is not often, but when i turning off bluetooth works fine. Manufactor supporting gave me some advices which did not helped to me, need to test in others device or with others wifi connections, but i can't to do right now that. So it's conflict between wifi and bluetooth or just others reason it's hard to say. The same is with yours situation, about problem can confirm some costumers.users, but for others can work fine. So i posted my advises, i think the best right now is just to talk with Amazfit support before you return it to seller or bring it to authorized service or do factory reset, which by the way i recommend to do before connect with Amazfit support, cos i'm sure they will ask about that
thanks for the reply. i will try the factory reset. i hope it will fix it. thank you.. :good:
i did factory reset to watch and sent test notifications from amazfit watch app. nope. still continues same problem.. after all i set warning tone volume silent and only vibration. i hope it will be fixed with a firmware update.
stu35 said:
i did factory reset to watch and sent test notifications from amazfit watch app. nope. still continues same problem.. after all i set warning tone volume silent and only vibration. i hope it will be fixed with a firmware update.
Click to expand...
Click to collapse
This is support with chat option - https://support.amazfit.com/hc/en-us (if you can't see help/chat option, then scroll down with mouse and you will see chat window in left side of computer/smartphone), check from time to time are they online, coz they often are diconnected from chat. I can chat with they only when is evening in my country. I guest they are in US and connecting only in day time, maybe after lunch time
This is support via mail - https://en.amazfit.com/support.html, you can write from mail anytime, they will answer to you soon when they will can, probably
There is nothing to thank, I trying to help as much as I can. Sad that factory reset did not helped, try to chat with support (live or via mail, you probably just sent feedback from app, in feedback they don't react, i mean they will not answer to you)
I saw a post in Reddit from a Huami global support person in the Amazfit subreddit and i have mentioned to him about the sound problem as well as other things. He say it is a known problem and it is worked on. So hopefully with the next firmware we will get a fix for that.
Sent from my LG-H870 using XDA Labs
PsychoTribe said:
I saw a post in Reddit from a Huami global support person in the Amazfit subreddit and i have mentioned to him about the sound problem as well as other things. He say it is a known problem and it is worked on. So hopefully with the next firmware we will get a fix for that.
Sent from my LG-H870 using XDA Labs
Click to expand...
Click to collapse
Yep, and i wrote that here somewhere and on FB and other places. Its being worked on.
A problem with the sound is two months to me. The manufacturer is made to "cuckoo" - refuses to recognize the problem. A problem with sound exists in all - Europe, Russia, America.
I tried everything, settings, restart, unlock, new installation, Chinese version, factory settings - did not fix a problem.
There is an update rolling out at the moment that says it is fixing the problem. It is 3.2.3.0 if i remember correctly. Just have some patience. Should be here any time now.
PsychoTribe said:
There is an update rolling out at the moment that says it is fixing the problem. It is 3.2.3.0 if i remember correctly. Just have some patience. Should be here any time now.
Click to expand...
Click to collapse
I can confirm, i got update today was written the same
Im a new user of this forum and have just bought a new
AMAZFIT GTR 2Im using this watch with my android mobile, firmware 5.1.0.4 font 7
i noticed that after my phone has been on flight mode and then removed from flightmode, then my watch keeps ringning about 20 times with the last caller from the day before
i tried to restart my watch + my phone but same problem, does anyone else heard about this, any solution for this ?
I have the exact same issue on my GTS2 Indian variant. Happens everyone I either put my phone on flight mode, switch off bluetooth and turn it back on.
It's either last call notification, or the last message notification. It keeps on ringing and vibrating for 20 minutes. Have not found any solution to this yet.
Nice to know that im not alone with this issue
Lets hope someone else had this problem and found an solution for this !
Hello,
Did you try a version update. I have a GTR 2 version 5.2.11.1 in english.
Not sure if this can solve your problem though, but I don't have this issue.
Check for System Update from Zepp
Thanks for the answer - help - great to see that people are willing to try to help....
I have my English GTR 2 also at version 5.2.11.1 and have updated the Zepp app also but with no luck to my problem....
I had a visit from a friend and he has the same watch, firmware and he also have the same problem....
So i dont know if its a app problem or hardware/smartphone releated or ???