Internal Storage Reduced to 3.8GB - Honor 7 Q&A, Help & Troubleshooting

Hi ,I updated my HH7 PLK-L01-C185B130 (middle east version) to B380 and then by OTA to B382. I found that security and fast charging options were gone in this update. so I decided to downgrade to Lollipop. I used Rollback package 6.0-5.0.2 to downgrade. although it installed but didn't showed the transition firmware (B300). Now I put already downloaded C432B121 ROM into dload folder of micro SD and flashed it. it installed successfully and now build number is PLK-L01C432B121. The problem is phone's internal storage has been reduced to only 3.8Gb total. :crying::crying:
I have tried to go to recovery mode to wipe data and cache but it fails and shows "Software install failed"
I know i have mixed the firmwares and the old one would still be present in internal storage which has consumed all the storage. Please guide me to recover this. thank you

Can you bring your device to the service center?

AlphaBravo said:
Hi ,I updated my HH7 PLK-L01-C185B130 (middle east version) to B380 and then by OTA to B382. I found that security and fast charging options were gone in this update. so I decided to downgrade to Lollipop. I used Rollback package 6.0-5.0.2 to downgrade. although it installed but didn't showed the transition firmware (B300). Now I put already downloaded C432B121 ROM into dload folder of micro SD and flashed it. it installed successfully and now build number is PLK-L01C432B121. The problem is phone's internal storage has been reduced to only 3.8Gb total. :crying::crying:
I have tried to go to recovery mode to wipe data and cache but it fails and shows "Software install failed"
I know i have mixed the firmwares and the old one would still be present in internal storage which has consumed all the storage. Please guide me to recover this. thank you
Click to expand...
Click to collapse
You can flash downgrade package again and then flash correct firmware according to you build number

I factory reset the phone and recovered the 10gb internal storage.

AlphaBravo said:
I factory reset the phone and recovered the 10gb internal storage.
Click to expand...
Click to collapse
Glad you fixed it..enjoy

Related

Updat via Kies failed, what now?

Hi all,
My sister-in-law hooked up her phone to her laptop and then Kies responded there was an update. I know for a fact that she was on 2.3.6 and the suggested update was the ICS one.
The phone booted in download mode and then got stuck on 12%, then she turned to me.
I'm pretty familiair with Android phones and I rooted and installed custom ROMs on quite a lot of phones. But, it was always with a full backup and I always made sure the phone numbers were on the SIM card as an extra precaution.
Now, this phone is NOT rooted, just stock 2.3.6 on it, she made no backups of any kind and there's no external SD card in it so the photo's are on the internal memory.
So, what I need first, if possible, is access to the internal memory. Normally, I can mount the memory in clockworkmod recovery, but this phone is not rooted so no CWM. Can I flash a kernel to get CWM? And if yes, which one?
Secondly, is there any way to backup the phone numbers? If I flash a new ROM I will loose al numbers, right?
Hope someone can help, she's quite desperate! (me too actually)
one part of information I forgot to give;
when I pull out the battery and reboot the phone after putting it back, I just get the phone/warning sign/pc logo and the text "firmware upgrade encountered an Issue. Please select recovery mode in Kies ans try again"
When I do that, Kies sees the phone, starts downloading a recovery image of some sort and stay on 100% for a few minutes and then closes without any error message.
Numbers are stored in Google account, and Internal memory is not formatted if you do a factory reset. I could recommend you to move your question to this thread http://forum.xda-developers.com/showthread.php?t=1648351&page=148
drraptor said:
Numbers are stored in Google account, and Internal memory is not formatted if you do a factory reset. I could recommend you to move your question to this thread http://forum.xda-developers.com/showthread.php?t=1648351&page=148
Click to expand...
Click to collapse
Hi, I just flashed a stock ROM of the same version with Odin.
Phone is ok again, nothing is lost.
Camera was set on storing photos in internal memory, I changed it.
All contacts were already stored on the SIM card so no sync to Gmail
vinz3nt said:
Hi, I just flashed a stock ROM of the same version with Odin.
Phone is ok again, nothing is lost.
Camera was set on storing photos in internal memory, I changed it.
All contacts were already stored on the SIM card so no sync to Gmail
Click to expand...
Click to collapse
So internal memory wasn't wiped ?
Just backup and flash a Stock ICS using Odin

[Q] Partitioned drive from 4.1.2 to 4.4.4?!

Galaxy note 2 Verizon: I was running 4.1.2 on my device and have since upgraded to 4.4.4. I did a factory wipe/dalvik before installing new ROM. My internal storage is now out of available space. All of my files previous to 4.4.4 do not show up in any file manager. It seems as though they have been partitioned and hidden. I tried searching for a solution but have come up empty handed. How do I access these files/fragments and delete them ?
sandyeggo22 said:
Galaxy note 2 Verizon: I was running 4.1.2 on my device and have since upgraded to 4.4.4. I did a factory wipe/dalvik before installing new ROM. My internal storage is now out of available space. All of my files previous to 4.4.4 do not show up in any file manager. It seems as though they have been partitioned and hidden. I tried searching for a solution but have come up empty handed. How do I access these files/fragments and delete them ?
Click to expand...
Click to collapse
Check out this thread: (http://forum.xda-developers.com/showthread.php?p=53624921) to see if it will help you fix your issue. Sounds like you might need to flash the stock recovery and then wipe cache/perform factory reset. You can flash a custom recovery back to your phone again after you do the wipes in the stock recovery.

Internal memory shrank while downgrading to lollipop

Hi
Tried to install the downgrade package to downgrade my phone to lollipop but internal memory shrank to 4 GB only.
Downgrade has been failed, tried to do anything without success.
Any ideas
Basem.mohamed84 said:
Hi
Tried to install the downgrade package to downgrade my phone to lollipop but internal memory shrank to 4 GB only.
Downgrade has been failed, tried to do anything without success.
Any ideas
Click to expand...
Click to collapse
installing the official firmware then wiping data resolved the issue
Basem.mohamed84 said:
Hi
Tried to install the downgrade package to downgrade my phone to lollipop but internal memory shrank to 4 GB only.
Downgrade has been failed, tried to do anything without success.
Any ideas
Click to expand...
Click to collapse
Please red my post that i have just created a seconds ago
https://forum.xda-developers.com/honor-7/general/information-users-want-to-install-b121-t3743200
Its just above yours
Basem.mohamed84 said:
Hi
Tried to install the downgrade package to downgrade my phone to lollipop but internal memory shrank to 4 GB only.
Downgrade has been failed, tried to do anything without success.
Any ideas
Click to expand...
Click to collapse
This has happened to me. Factory reset through stock recovery fixed it for me
Tell me what steps you did for downgrade
[email protected] said:
Tell me what steps you did for downgrade
Click to expand...
Click to collapse
I managed to get back to Android 5 and EMUI 3.1 with a rollback file.
Here what I did:
1. Download Downgrade pack.
2. Download C185B130 ROM, which i want to install.
3. Backup of the current system with Hisuite (everything. Apps, media, contacts, call log, etc.)
4. Copy update app from Downgrade pack to dload folder on mobile internal memory.
5. Restart phone with [VOL+] + [VOL-] + [Power] buttons to force update.
6. The system will be installed from mobile internal memory. I had no issues with the installation.
7. Copy update app from C185B130 ROM to dload folder on mobile internal memory.
8. Restart phone with [VOL+] + [VOL-] + [Power] buttons to force update.
9. The system will be installed from mobile internal memory. I had no issues with the installation.
10. Factory reset the mobile if the memory is showing 4gb.
11. The the native app icons look different than my previous lollipop system.
Thanks to tgergo and rest of everyone for the kind help.
Follow my guide at your own risk.
*WARNING* You are doing it at your own risk, I am not responsible for any damages due to bricked phones or broken ones

Tab S3 should have 32GB storage. It shows 24GB

Hi all!
I came from Nougat and update to Oreo following a step by step from XDA.
Flashed the update thru Odin, patched Dm verity also with Odin and flashed TWRP. No root.
After it boots into the system it shows 24GB total internal storage (on ES Explorer and Disk Usage. Samsung "My Files" shows 32GB...
Tried all I read here.
Tried booting in TWRP and format data.
Tried wiping all ways.
Tried downgrading to Nougat.
No success...
Any clues?
sameekou said:
Hi all!
I came from Nougat and update to Oreo following a step by step from XDA.
Flashed the update thru Odin, patched Dm verity also with Odin and flashed TWRP. No root.
After it boots into the system it shows 24GB total internal storage (on ES Explorer and Disk Usage. Samsung "My Files" shows 32GB...
Tried all I read here.
Tried booting in TWRP and format data.
Tried wiping all ways.
Tried downgrading to Nougat.
No success...
Any clues?
Click to expand...
Click to collapse
32 GB is the total storage WITH SYSTEM
24 GB is the storage that you can use.
YugoMaster said:
32 GB is the total storage WITH SYSTEM
24 GB is the storage that you can use.
Click to expand...
Click to collapse
Oh, really???!!!
Geez...
But it has always been like that or it is something that started being shown like this recently (Nougat and Oreo)?
Anyways, thank you for the answer!
It's always been like that because I have a Galaxy Tab 3 tablet with Android 4.4.2 (KitKat) and it shows the same thing.
8gb for system?
In a terminal emulator or adb do:
df > /sdcard/df.txt
Post it here.

256GB internal storage down to 32GB after Magisk root

I rooted my Galaxy Tab S6 using the Magisk-only method detailed here after updating to Android 11. I had trouble with the post-Odin step (pressing power and volume up right after screen turns off) so I had to do the flash a couple more times before I got that right, but everything shows as rooted now.
However, my 256GB internal storage is only showing up as 32GB! Is that a firmware thing, or a partitioning thing? How can I fix it?
I'm confused about the stock firmware. I only see ONE firmware for my CSC/model/security revision, but there are 2 hardware versions (128gb and 256gb). How do I know which hardware version the firmware is for?
OK, and am I correct to assume this is going to wipe everything? Anyway thanks for the info! If it requires a wipe I will probably postpone this until the next time there's a security update.
Chambm said:
I rooted my Galaxy Tab S6 using the Magisk-only method detailed here after updating to Android 11. I had trouble with the post-Odin step (pressing power and volume up right after screen turns off) so I had to do the flash a couple more times before I got that right, but everything shows as rooted now.
However, my 256GB internal storage is only showing up as 32GB! Is that a firmware thing, or a partitioning thing? How can I fix it?
Click to expand...
Click to collapse
Just Hard reset it from Android recovery ( stock rom ) and Format data ( custom recovery )
Arobase40 said:
The internal storage content may be backup separately so you will retrieve everything at any time.
Click to expand...
Click to collapse
I actually have used SmartSwitch to seed the tablet, but it doesn't work for all my apps. Some of those apps I'm able to restore from TitaniumBackup backups, but not all, and restoring with TB often hangs. So you idea of just making a blanket clone of the internal storage makes a lot of sense! Is there a reference of what locations to backup? I mean can I avoid backing up the app/obbs themselves and just get their data?

Categories

Resources