I FINALLY get my RMA'd phone back after they FORGOT to add my suite number so it got delayed, I went to set it up, and NOW the fingerprint sensor doesn't work!!
idbl_fanatic said:
I FINALLY get my RMA'd phone back after they FORGOT to add my suite number so it got delayed, I went to set it up, and NOW the fingerprint sensor doesn't work!!
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That's very unlucky dude maybe try factory reset hopefully just a software issue. ?
Exodusche said:
That's very unlucky dude maybe try factory reset hopefully just a software issue.
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Click to collapse
Already did twice
AND RMA #2.................Just waiting for the shipping label
This is what you get when you buy a device from a company like these. Why do you think people spend more to own a Samsung or apple
AAAAND still waiting for a freakin shipping label!!
idbl_fanatic said:
AAAAND still waiting for a freakin shipping label!!
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I would recommend boycotting Huawei. Even if you get it fixed, there is a 100% guarantee that the phone will fail at some point with bootloop issue (usually within 2, years of manufacturing date).
idbl_fanatic said:
I FINALLY get my RMA'd phone back after they FORGOT to add my suite number so it got delayed, I went to set it up, and NOW the fingerprint sensor doesn't work!!
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Click to collapse
Was your phone still under warranty?
SPIK3 said:
Was your phone still under warranty?
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Yes it was.
Update..................I mailed the replacement back on Monday (overnight) it didn't ship until yesterday because I literally missed the drop of time by ONE MINUTE! Anyway, I just got an email from Huawei that said they got it...............now I wait for the replacement sent email
idbl_fanatic said:
I FINALLY get my RMA'd phone back after they FORGOT to add my suite number so it got delayed, I went to set it up, and NOW the fingerprint sensor doesn't work!!
Click to expand...
Click to collapse
Sorry to hear, I cracked my Nexus 6 and sent it to Moto for warranty and when I got the replacement, wireless charging didn't work. I ended up keeping it and down the road, after cracking the screen I decided I'd try and call Moto & do it again but when I called they said the warranty had just ended and I would have to pay full price for their or another phone. If I could go it again I would have sent it right back. I had three of the Nexus 6's not including the warranty exchange. Nice phone & wish I still had.
**UPDATE** Got my 3rd 6P today, so far so good, fingerprint works, camera works, calling works. When I get home, I will unlock the bootloader, but other than that, I'm not sure if I want to root or not.
OP. I bought a second hand 6p and I am about to swap the battery and do a black body swap. A brand new unopened dbrand came with the phone I got. I’m not gonna use it so if you want it it’s yours just pm me your info. It’s the white marble back setup. I’m not into bumpers so I can throw in the rhino shield too if you want.lmk
noXcape said:
OP. I bought a second hand 6p and I am about to swap the battery and do a black body swap. A brand new unopened dbrand came with the phone I got. I’m not gonna use it so if you want it it’s yours just pm me your info. It’s the white marble back setup. I’m not into bumpers so I can throw in the rhino shield too if you want.lmk
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Sounds good, but I think I may be sending this one back too My first full day of usage (Sat) I only got about 7 hrs, and when it got to 30% it shut off on me.
idbl_fanatic said:
Sounds good, but I think I may be sending this one back too My first full day of usage (Sat) I only got about 7 hrs, and when it got to 30% it shut off on me.
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Wow. Just wow.
NoobInToto said:
Wow. Just wow.
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Yeah, at this time, I'm about to just give up on Huawei and get maybe the LG V20, (that's about what I can afford) send back the 6P then sell it
Huawei is crap, Ican't believe people on here actually recommend people buy this phone on here :/ I could never get them to warranty the phone, could hardly even talk to anyone.
crixley said:
Huawei is crap, Ican't believe people on here actually recommend people buy this phone on here :/ I could never get them to warranty the phone, could hardly even talk to anyone.
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I didn't attempt to call them via phone, but what I did was contact them via email, and all I received was robotic messages. Same message over and over. Pathetic.
NoobInToto said:
I didn't attempt to call them via phone, but what I did was contact them via email, and all I received was robotic messages. Same message over and over. Pathetic.
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There was an article about how they will overtake apple on here. Good luck with that one, they wouldn't stay at the top long with their poor quality control and terrible customer service.
Wow, sorry to hear OP. I keep hearing terrible stories about their customer service.
Related
Hey guys so I got my phone today brand new and when I hold it at an angle it looks like there are about 8 spots on the screen that are nothing but white regardless of the background. Idk too much about screens but I'm sure its NOT supposed to be like this. I didn't get a warranty for the phone yet, but I was wondering if there was any suggestions for what I should do. I haven't even had this phone for a day yet
Linch89 said:
Hey guys so I got my phone today brand new and when I hold it at an angle it looks like there are about 8 spots on the screen that are nothing but white regardless of the background. Idk too much about screens but I'm sure its NOT supposed to be like this. I didn't get a warranty for the phone yet, but I was wondering if there was any suggestions for what I should do. I haven't even had this phone for a day yet
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Click to collapse
well depends on were you bought the phone...
if at Verizon, bring it back to Verizon.
even if you bought the phone from Verizon online, phone, store, etc. you are covered by Verizon.
If you bought it outside Verizon, then you need to check if there's a return on that like ebay, some buyers will give like a 3 day return or something like that, if that's the case make sure you get a new one.
Either way wherever you bought the phone you need to talk to them..
This phone hasn't popped up with many problems (yet) .
The Rezound would heat up on me and many other things, but the inc4 is very solid IMO
hope you get yourself a fresh one
Thanks boss I'll check with best buy tomorrow they have a 30 day return policy
If you got it at Best Buy they should give you no trouble.
Sent from my ADR6410LVW using xda app-developers app
Agreed, BestBuy should be no troubles. hope you get it solved
Got my new one today thanks for the help guys.
Linch89 said:
Got my new one today thanks for the help guys.
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good deal.the party is about to start
...........secret party??
Linch89 said:
...........secret party??
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Click to collapse
no, you'll know when it happens.
My Nexus 10 has light bleed, which seems to be common among the users here at XDA. It also has a "dim patch", and multi-touch doesn't work properly. So i've decided to have the device replaced/repaired.
I contacted Google 2 days ago and explained my situation, they said that the only options they would have would be a remorse return (i'm already out of my 15 day window), or replacement. As many of you know, in order to have a replacement done it is required for Google to place a ~$400 hold on your card associated with your Google Play account then a new device is sent. I don't have a credit card and I cannot have $400 tied up for 2+ weeks, so i'm not able to use that option either. At that time they directed me to Samsung for further assistance with a warranty repair. I don't have an issue sending the device in, so I call Samsung.
A Samsung rep stated that "we just make the thing, we don't provide any service" and directed me back to Google for assistance. I brought up the warranty information included in the box with the unit itself, and he quickly denied any ability to file a repair order for a Nexus tablet.
So I call Google...
The first rep indicated that ASUS is their "go-to" repair partner, and I should have contacted them. He agreed that Samsung made the tablet, as well as confirmed the prior information about the replacement policy. Amused, I called back and requested a Supervisor. The "Floor Supervisor" in that particular call center stated the following: "*sigh* We've been getting this all day long, sorry for any misinformation you were provided. The only option to have the Nexus 10 replaced or repaired under warranty is under our replacement. We will replace your tablet for the warranty period only, provided there is no physical damage to the device from the user. Samsung will not respond to any inquiries about the Nexus 10 tablet, and does not offer any services for warranty repair. Your only option is to replace it with Google. Do you have any further questions?"
I decided to call Samsung again, because I couldn't believe that was the case. Within 5 minutes I had an e-mail with shipping labels to have my device repaired. The agent was a nice guy, and apparently frequents XDA. We had a conversation about the tablet itself and the entire Nexus launch process, talked about specs and whatnot and disconnected the call.
At this point i'm annoyed and offended with the whole Google experience.
I've had a pretty good experience so far with getting my Nexus 10 replaced.
So my tablet stopped working completely a few days after getting the 4.2.1 OTA update (had the busted base firmware) so I called up the devices support on Google Play, explained the situation to the guy on the phone and he emailed me a form that told me what I needed to do. Used the provided link to organise a pickup time/location and used a special link to order a new tablet (with the money being held until it's verified as covered by warranty).
I have my new tablet with the old one being picked up last week. Hopefully it doesn't take long to verify the tablet broke from no fault of my own and they release my money. The only strange thing is the form for the device pickup was about the Nexus 7 so hopefully it gets to the right place (And if it doesn't then it's not my fault because the guy I talked to knew it was a Nexus 10 and and the special play store link was for a nexus 10).
On the other hand I've been trying to get a refund for my Samsung monitor for a few months and I haven't heard anything from them.
Scared27 said:
I've had a pretty good experience so far with getting my Nexus 10 replaced.
So my tablet stopped working completely a few days after getting the 4.2.1 OTA update (had the busted base firmware) so I called up the devices support on Google Play, explained the situation to the guy on the phone and he emailed me a form that told me what I needed to do. Used the provided link to organise a pickup time/location and used a special link to order a new tablet (with the money being held until it's verified as covered by warranty).
I have my new tablet with the old one being picked up last week. Hopefully it doesn't take long to verify the tablet broke from no fault of my own and they release my money. The only strange thing is the form for the device pickup was about the Nexus 7 so hopefully it gets to the right place (And if it doesn't then it's not my fault because the guy I talked to knew it was a Nexus 10 and and the special play store link was for a nexus 10).
On the other hand I've been trying to get a refund for my Samsung monitor for a few months and I haven't heard anything from them.
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Click to collapse
They have been holding my money since nov 16. At this point I am somewhat worried. Perhaps I should call them.
tcb4 said:
They have been holding my money since nov 16. At this point I am somewhat worried. Perhaps I should call them.
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haha yes. I would have called them after 2 weeks (and if I don't get my money by the end of this week I will be calling them).
edit: I just checked my bank account and I no longer have a pending payment from Google. huzzah!
Biohazard0289 said:
At this point i'm annoyed and offended with the whole Google experience.
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Yep. It's truly dreadful. Did Samsung indicate how long it would take for the repairs to be carried out? Are they covering the shipping costs too?
boominski said:
Yep. It's truly dreadful. Did Samsung indicate how long it would take for the repairs to be carried out? Are they covering the shipping costs too?
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Click to collapse
They said 1-2 weeks before the device is at my door. They emailed the shipping label to me also. I included a small note with a list of device issues, just in case.
Dropped it off this morning, I'll report back with return time frame and what condition I get it back in.
To Samsung's credit, once I found someone who was knowledgeable it's been pretty smooth, we'll see what happens. Has anyone else done a warranty service for this device yet?
Sent from my HTC One S using Tapatalk 2
Update: Received by Samsung on Thursday, spoke with someone at the repair center who said she is going to try to have it on its way back by Tuesday morning. Verified screen would be replaced and tested prior to return.
Sent from my HTC One S using Tapatalk 2
Does this apply to the UK......
Please please let me know how this goes! I've yet to get a good one by Google but my original is the best of the lot. Everything other than the wonky notification light and screen are perfect and i don't want a worse one at the expense of the screen. If they just put a good panel in there it would totally be worth sending in for warranty work!
Sent from my Nexus 4 using xda premium
Jayrod1980 said:
Please please let me know how this goes! I've yet to get a good one by Google but my original is the best of the lot. Everything other than the wonky notification light and screen are perfect and i don't want a worse one at the expense of the screen. If they just put a good panel in there it would totally be worth sending in for warranty work!
Sent from my Nexus 4 using xda premium
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Click to collapse
Sure, I have every intention of keeping this thread updated when I know something. As far as i'm aware and from what the employees at Samsung Support/Samsung Repair Center have said, this is one of the first (if not the first) warranty service requests processed for this device.
We'll see how it goes..
All of Samsung's standard service and support services apply. It's on their site as the GT-P8110.
http://www.samsung.com/us/support/owners/product/GT-P8110HAEXAR
Waiting with baited breath on the return of your device man. Tomorrow is Tuesday... hopefully they send you some kind of tracking tomorrow so you know it's back for sure. Would be sad if they put the new panel in, fired it up, actually looked at it, found that they have a real problem with the screen tech they put in this thing and had to go through a few to get a good one! I'm more afraid that they just check to see if you have one that powers up, take a 2 second look at it and send it back. I would honestly live with very minor light bleed at 80-100% brightness and NO DIMMING BAND. The band is what is distracting to look at. I honestly cannot see my light bleed anymore, even when I look for it. It is only one spot, and only visible (barely) when I first power up at max brightness. It's that awful half inch dimming that runs the entire camera side of the device... the LONNNNG edge.
I regret that I did not take a before picture, but I'll know if it's repaired. I hope it is flawless, but it's not something I'm expecting. No update today, hopefully some news tomorrow.
Sent from my HTC One S using Tapatalk 2
Well whatever their resolution... It will let me know the limitations of what they can repair. If my replacement sucks badly... Ill send that one back as well. If your repair nets you a near perfect repair then Ill just send the original in to them. As I've stated many times before, minimal light bleed under extreme conditions is OK for me... The dimming is not.
Sent from my Nexus 4 using xda premium
Jayrod1980 said:
... minimal light bleed under extreme conditions is OK for me... The dimming is not.
Sent from my Nexus 4 using xda premium
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I completely agree. I don't really expect to have a flawless unit in terms of light bleed, but I'll admit that I am disappointed with the amount of bleed on some of the units we've seen.
Update on Samsung: According to the tracking system, the tech replaced the LCD panel and QC'd it, then two other individuals also signed off that it passes their QC. I plan to call today to see if anything else is being done, or if they plan to ship it soon. With the upcoming holiday, UPS may take require some extra time to get it here.
Sent from my HTC One S using Tapatalk 2
thank you for posting this question ...i tried the answer on the reply n3 but he doesn't work with me plz help me
Tracking number for shipment recieved. The email had some comments from a technician:
LCD dim/blank, SEG. lines/discoloration
RESOLUTION: LCD REPLACED, PRODUCT SHELL SECURED
I'm a little curious about the last line, what exactly would they have done to secure the shell?
Sent from my Galaxy Note II
Biohazard0289 said:
Tracking number for shipment recieved. The email had some comments from a technician:
LCD dim/blank, SEG. lines/discoloration
RESOLUTION: LCD REPLACED, PRODUCT SHELL SECURED
I'm a little curious about the last line, what exactly would they have done to secure the shell?
Sent from my Galaxy Note II
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Click to collapse
On one I returned the back cover had somehow become misaligned near the top where the snap on cover piece is, causing it to pop out occasionally.
Wonder if it might be something similar.
When is it scheduled to be received? Please post photos and detailed yadda yadda. when you get it back. My RMA replacement strived today. After work ilk know whether I need to go your route.
Sent from my Nexus 10 using xda premium
When is it scheduled to be received? Please post photos and detailed yadda yadda. when you get it back. My RMA replacement strived today. After work ilk know whether I need to go your route.<br />
<br />
Sent from my Nexus 10 using xda premium
Click to expand...
Click to collapse
It's scheduled to arrive Dec. 24th, hopefully that'll be a worthy Christmas present.
I'll make sure to include everything (good or bad) as soon as possible.
Sent from my Galaxy Note II
So my 3 week old ultra that i am so carefully with screen cracked putting the phone in my pocket tonight i am so sad and angry how can the screen be that easy to break wtf.
Sent from my LG-D959 using XDA Free mobile app
Oh my, thats the reason why it is adviced not to put it in pocket and always use flip cover cases for protection
That sucks. They don't seem to have the strength you would expect. Lots of then have done banana impressions: the glass often remains intact but the touch sensor snaps and they end up curved somewhere in the middle.
Sent from my C6833 using Tapatalk
shazoom said:
That sucks. They don't seem to have the strength you would expect. Lots of then have done banana impressions: the glass often remains intact but the touch sensor snaps and they end up curved somewhere in the middle.
Sent from my C6833 using Tapatalk
Click to expand...
Click to collapse
This one is almost dead center cracked and touch is gone so its pretty much dead which puts me out a phone for looks to be 3 weeks.
you must be one fat ass (seriously)
I've put my ultra in back ass pockets dozen of times, sitting on hardwood chairs, sofas to carpet and the worst thing that may have happened it that I've bent the frame. but i twist it back to normal
same goes for other pockets.
corrado85 said:
you must be one fat ass (seriously)
I've put my ultra in back ass pockets dozen of times, sitting on hardwood chairs, sofas to carpet and the worst thing that may have happened it that I've bent the frame. but i twist it back to normal
same goes for other pockets.
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Click to collapse
kinda of a **** reply but nope and far from it, yea i am 6'3 but not fat lol. It was in pocket for just long enough to make it to my car was shocked it was broke.
I stood on mine, spider webbed the whole screen. Thankfully my phone company offered insurance it cost $50 excess to repair. They are pretty easy to crack though. It's the only worry I have and the reason I pay $8/month to insure it. First phone I bothered to do that with. Still have a spider webbed semi-functioning HTC One X that will never get repaired due to cost.
I won't like the OP as that seems wrong - we need a sympathy button..
Update to this sent phone off to Sony they covered it under warranty I just got it back no charge and brand and looking band new again. I was shocked when it just showed up lol.
Sent from my C6806 using XDA Free mobile app
bryce850 said:
Update to this sent phone off to Sony they covered it under warranty I just got it back no charge and brand and looking band new again. I was shocked when it just showed up lol.
Sent from my C6806 using XDA Free mobile app
Click to expand...
Click to collapse
Do you have the number you used to call Sony? I am in a similar situation. Phone was in my pocket and cracked. Is there a repair center I can call? When you contacted them what did you tell them? that it was in your pocket and it cracked?
doctahjeph said:
Do you have the number you used to call Sony? I am in a similar situation. Phone was in my pocket and cracked. Is there a repair center I can call? When you contacted them what did you tell them? that it was in your pocket and it cracked?
Click to expand...
Click to collapse
1-866-766-9374 is the number I used and yea I told them what happen and the gave me a RMA and said they would see what they say once the repair team has it.
Sent from my Nexus 4
I've sent mine for repair today. Let's see what they say...
pemell said:
I've sent mine for repair today. Let's see what they say...
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Click to collapse
Funny thing is I never heard from them phone just showed up 3 weeks later lol. Crazy thought I would get an email or something.
Sent from my Nexus 4
bryce850 said:
Funny thing is I never heard from them phone just showed up 3 weeks later lol. Crazy thought I would get an email or something.
Sent from my Nexus 4
Click to expand...
Click to collapse
They've told me that either they fix it or they call me. So I'm hoping for the same that happened to you - no call. ☺
bryce850 said:
1-866-766-9374 is the number I used and yea I told them what happen and the gave me a RMA and said they would see what they say once the repair team has it.
Sent from my Nexus 4
Click to expand...
Click to collapse
thanks!! Also was your device unlocked and rooted when you sent it? I know Sony is cool with us unlocking the bootloader and all, but I am wondering if I should try and put back to stock before I ship back.
---------- Post added at 02:41 PM ---------- Previous post was at 02:13 PM ----------
bryce850 said:
1-866-766-9374 is the number I used and yea I told them what happen and the gave me a RMA and said they would see what they say once the repair team has it.
Sent from my Nexus 4
Click to expand...
Click to collapse
pemell said:
I've sent mine for repair today. Let's see what they say...
Click to expand...
Click to collapse
Also did you guys ship back in the original box or just a nice secured package? I have the original box, but worried if I ship it off I won't get the original back.
doctahjeph said:
thanks!! Also was your device unlocked and rooted when you sent it? I know Sony is cool with us unlocking the bootloader and all, but I am wondering if I should try and put back to stock before I ship back.
---------- Post added at 02:41 PM ---------- Previous post was at 02:13 PM ----------
Also did you guys ship back in the original box or just a nice secured package? I have the original box, but worried if I ship it off I won't get the original back.
Click to expand...
Click to collapse
Nope, I left it at the retailer where I bought it. They've sent it to their repair service
pemell said:
Nope, I left it at the retailer where I bought it. They've sent it to their repair service
Click to expand...
Click to collapse
Okay thanks. I think I am going to just pack it in a small box with a lot of bubble wrap. I don't want to risk losing my original box. Just wondering as well how they will ship it back. lol. I went through this process with ASUS with my Nexus 7 once. Seems like it might be the same way. Ship the phone off, told will get contacted, hear nothing for 4 weeks or so, have phone shipped back completely fixed with no charge.
doctahjeph said:
Okay thanks. I think I am going to just pack it in a small box with a lot of bubble wrap. I don't want to risk losing my original box. Just wondering as well how they will ship it back. lol. I went through this process with ASUS with my Nexus 7 once. Seems like it might be the same way. Ship the phone off, told will get contacted, hear nothing for 4 weeks or so, have phone shipped back completely fixed with no charge.
Click to expand...
Click to collapse
Yeah, you certainly don't need to send it in the original box. ☺
Good luck mate, hope you get yours fixed
doctahjeph said:
Okay thanks. I think I am going to just pack it in a small box with a lot of bubble wrap. I don't want to risk losing my original box. Just wondering as well how they will ship it back. lol. I went through this process with ASUS with my Nexus 7 once. Seems like it might be the same way. Ship the phone off, told will get contacted, hear nothing for 4 weeks or so, have phone shipped back completely fixed with no charge.
Click to expand...
Click to collapse
No they told me to not send it with anything I may want back lol.. So only send the phone even take out the sim adapter.
Also I never rooted mine so it was stock they sent it back to me completely wiped and clean 4.4 installed.
Sent from my C6806
pemell said:
Yeah, you certainly don't need to send it in the original box. ☺
Good luck mate, hope you get yours fixed
Click to expand...
Click to collapse
You too!
Loved this phone at first but just cant keep it on anymore. Excellent condition box and all accessories up for grabs
4butchybutch said:
Loved this phone at first but just cant keep it on anymore. Excellent condition box and all accessories up for grabs
Click to expand...
Click to collapse
I'm confused, what are you looking to do?
Verizon has extended their official warranty time. It took 4 hours but I finally was told this by the frazzled tech I refused to let off the phone until there was a solution. Eventually I was given to a supervisor who immediately had a new( sorta) V10 on its way for free. I'm using it right now. Call them tell them you bootlooped and you'll have a new v10 for free. It will be running 6.0 but what can you do?
Sent from my VS990 using XDA-Developers Legacy app
johnsgone said:
Verizon has extended their official warranty time. It took 4 hours but I finally was told this by the frazzled tech I refused to let off the phone until there was a solution. Eventually I was given to a supervisor who immediately had a new( sorta) V10 on its way for free. I'm using it right now. Call them tell them you bootlooped and you'll have a new v10 for free. It will be running 6.0 but what can you do?
Sent from my VS990 using XDA-Developers Legacy app
Click to expand...
Click to collapse
Well as of right now you can check out my thread in the general section. I'm running into a few issues with replacing init. The phone reboots when you do and as of right now I have no clue how to change it. Anyways, I asked a guy to try something for me and i'm waiting to hear back.
abine45 said:
Well as of right now you can check out my thread in the general section. I'm running into a few issues with replacing init. The phone reboots when you do and as of right now I have no clue how to change it. Anyways, I asked a guy to try something for me and i'm waiting to hear back.
Click to expand...
Click to collapse
I've been keeping an eye out on all your threads since this new V10 with 6.0 on it arrived.
Thanks for all the time and effort you have and are putting into the rooting of this phone on 6.0.
It's guys like yourself that provide hope and help to guys like myself that as of today do not have the knowledge to do so.
I've yet to find a pledge site for root on 6.0 if I'm missing something let me know. I'm always good for some money thrown to whomever obtains root. Pledged and paid Tungkick for his root of 5.1.1.
Thanks again your work is appreciated
Ok an update with my Verizon LG v10, I was told to bad about the phone not working anymore but you still have to pay for it, but*they can allow*$10 a month off my bill until payed in full. Didn't think I would ever leave Verizon but they just changed my mind.
Whoa hold on man don't let some douche bag tech at Verizon tell you that.
I got the same story the first 2 calls to them I made regarding my V10 bootloop. Both calls ended by me telling the tech that I didn't need his help and I'd be calling back to speak to another tech who might give a sh!t.
I did call back and on my 3rd call stayed on the phone so long that it was closing time for the call center and at that time was given to a higher up, Idk but management of some type or authority who told me directly that within that week Verizon had implemented replacing Verizon V10's with the bootloop issue by a warranty extension of 3 months and soon it would be up to a full extra year warranty like LG itself has done. I was told that the techs mostly don't even know this yet but they would soon. Then I was sent out a brand new v10 which I'm using right now.
Don't let them bully you, I know it's not easy to stay cool and remain or even gain a friendly conversation with those guys but I swear that I'm not blowing smoke and they will give you a new phone for free. It was a Friday so it took more than overnight for me but 2 days later I was good.
There's also going through LG who will give you a free shipping label to send in your phone to be fixed or replaced. You can apply online at LG's main website. It will take longer than Verizon and you not only bought it through them but pay them good money every month so I would and did make damn sure they took care of it.
Hopefully this helped if you need any other info pm me maybe my replacement documents have something in them that you could use as irrefutable proof that they have to give you a phone.
Sorry for the long winded b.s. but I get heated when a company so large that bilks us customers constantly tries to do it even when their wrong and only because their lazy dicks that don't care about helping you out by actually doing anything other than straight saying "no" automatically.
Sent from my VS990 using XDA-Developers Legacy app
johnsgone said:
Whoa hold on man don't let some douche bag tech at Verizon tell you that.
I got the same story the first 2 calls to them I made regarding my V10 bootloop. Both calls ended by me telling the tech that I didn't need his help and I'd be calling back to speak to another tech who might give a sh!t.
I did call back and on my 3rd call stayed on the phone so long that it was closing time for the call center and at that time was given to a higher up, Idk but management of some type or authority who told me directly that within that week Verizon had implemented replacing Verizon V10's with the bootloop issue by a warranty extension of 3 months and soon it would be up to a full extra year warranty like LG itself has done. I was told that the techs mostly don't even know this yet but they would soon. Then I was sent out a brand new v10 which I'm using right now.
Don't let them bully you, I know it's not easy to stay cool and remain or even gain a friendly conversation with those guys but I swear that I'm not blowing smoke and they will give you a new phone for free. It was a Friday so it took more than overnight for me but 2 days later I was good.
There's also going through LG who will give you a free shipping label to send in your phone to be fixed or replaced. You can apply online at LG's main website. It will take longer than Verizon and you not only bought it through them but pay them good money every month so I would and did make damn sure they took care of it.
Hopefully this helped if you need any other info pm me maybe my replacement documents have something in them that you could use as irrefutable proof that they have to give you a phone.
Sorry for the long winded b.s. but I get heated when a company so large that bilks us customers constantly tries to do it even when their wrong and only because their lazy dicks that don't care about helping you out by actually doing anything other than straight saying "no" automatically.
Sent from my VS990 using XDA-Developers Legacy app
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Thank you so much will try again.
4butchybutch said:
Thank you so much will try again.
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No problem, let me know if they give you more trouble and I can black out any sensitive info on my Verizon receipt/statement of them doing exactly what they have told you they won't do. It outlines the policy specifically and has enough information directly related to the problem You could forward it a long and turn the tide of their treatment towards you in a hurry.
Sent from my VS990 using XDA-Developers Legacy app
johnsgone said:
No problem, let me know if they give you more trouble and I can black out any sensitive info on my Verizon receipt/statement of them doing exactly what they have told you they won't do. It outlines the policy specifically and has enough information directly related to the problem You could forward it a long and turn the tide of their treatment towards you in a hurry.
Sent from my VS990 using XDA-Developers Legacy app
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Ok thank you again will let everyone know the outcome.
My v10 died suddenly yesterday, and i logged into VZW and chatted with them and told them it had the boot-loop of death issue and they knew about it and ordered a replacement with free overnight shipping. They did say the phone couldn't have water or physical damage otherwise I would get charged for the replacement. It just sucks that root isnt available for the new software that will be running on it, not yet anyway.
corporal_hades said:
My v10 died suddenly yesterday, and i logged into VZW and chatted with them and told them it had the boot-loop of death issue and they knew about it and ordered a replacement with free overnight shipping. They did say the phone couldn't have water or physical damage otherwise I would get charged for the replacement. It just sucks that root isnt available for the new software that will be running on it, not yet anyway.
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At least they took care of it appropriately. Yes not having root on the same phone that you owned previously and had root on is trying.
That and the nagging thoughts in the back of my mind about when this one will bootloop on me. They sent me a phone that truly was in amazing condition, I cannot see anything that doesn't look brand new anywhere and I've had the loop out inspecting it. That means nothing if LG decides its time to remind me that Life's Good over and over again...
Good news is it does sound like root and boot loader unlock is on its way. Whether it bricks my sh!t or not I don't care. It's a light at the end of an otherwise very dark tunnel.
Sent from my VS990 using XDA-Developers Legacy app
The maps app was acting up. Had me about a mile from where I actually was and wouldn't track me on the road. Also the phone would get hot and lose 4g signal all the time. I did a chat and said that I had heard about the warranty being extended due to hardware issues demonstrated by the class action lawsuit filed in California. My replacement V10 will be delivered tomorrow. I could have chosen a different phone but I like the V10.
Thanks for tip about the extended warranty.
Bootloop
abine45 said:
Well as of right now you can check out my thread in the general section. I'm running into a few issues with replacing init. The phone reboots when you do and as of right now I have no clue how to change it. Anyways, I asked a guy to try something for me and i'm waiting to hear back.
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Was really hoping for the V10 to be updated to nougat
I have the original v10 vs990 from November 2015. Originally wanted the nexus 6 but it was way too big for my daily lifestyle and work. So I got talked into what I'm currently on vs990. Got marshmallow 6.0 update on February 2016. I'm on TQTHL extra battery pack with case. Never had any problems but I do a factory reset every couple of months because of weird battery issues. I will never buy an LG phone again. The worst call quality, battery i currently get is okeh since I have the extra TQTHL. I hate the second screen. I miss notifications all the time if I have it on silent and second screen doesn't help unless you are staring directly at your phone. I wish they had a blinking notification for second screen. Bluetooth connection horribly skips. Also the lack of this phone in XDA community, no ROOT! I do like the 64 gig on board storage and sometimes camera is decent. Just waiting for contract to end so I can move on.
I am praying mine does so I can get a different phone. I have insurance on it to cover it after the warranty. The phone is ok but battery life sucks. I have to charge my phone 2 to 3 times a day just from texting and I don't text that much. Maybe a hundred texts a day, no phone calls, no data use. If my friend video chats me forget it, dead from 100% charge in 30 min.
By 2pm I am at 40% battery. by 5:30 im at 15%.
So those of you that received another V10, was it a certified like new or a brand new mint V10? Also was there any mention anywhere if they were out of stock of the V10s could you get a different one?
4butchybutch said:
Ok thank you again will let everyone know the outcome.
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Lg finally respond to my dead V10 and told me my options were to buy a refurbished unit from them for $179 or pay $72 for a motherboard.
4butchybutch said:
Lg finally respond to my dead V10 and told me my options were to buy a refurbished unit from them for $179 or pay $72 for a motherboard.
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Its to bad you didn't hold Verizon responsible.. They are who sold you the phone and in no uncertain terms had their dirty little fingers all up in the phone originally made by LG so IMO are the first who need be and are responsible for any problems.
Apparently they feel this also replacing V10's across the board now.
Sorry LG was a pain and thanks for the post and updates.
That's why LG will be out of the phone business or change how they manage it.
Sent from my VS990 using XDA Free mobile app
So, my phone died a boot loop death. With warranty left til April 2018 Huawei agreed to repair it however after several calls and four weeks of waiting, Huawei have now admitted they no longer make parts for the 6P and are going to send me a gold Huawei Mate 9 (I have no choice in the colour) however it will take them another two weeks and it will not have a UK charger, but a European one.
Has anyone who didn't get their 6P through Google have a similar experience?
Not true, my motherboard went bad and they repaired it out of warrenty, also the battery and screen were replaced, I just got it back last week.
aindow said:
So, my phone died a boot loop death. With warranty left til April 2018 Huawei agreed to repair it however after several calls and four weeks of waiting, Huawei have now admitted they no longer make parts for the 6P and are going to send me a gold Huawei Mate 9 (I have no choice in the colour) however it will take them another two weeks and it will not have a UK charger, but a European one.
Has anyone who didn't get their 6P through Google have a similar experience?
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Maybe it's just here in the UK/EU where they're having these issues. I too had a replacement screen, speaker and Bluetooth module earlier this year as a speaker died.
I'm waiting for over a month now for parts needed for simple battery replacement here in Poland.
Shame I didn't read this sooner, sent mine off for repair on the 25th of October.
revanmj said:
I'm waiting for over a month now for parts needed for simple battery replacement here in Poland.
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Contact Huawei and see what they say. My mate 9 arrived yesterday. So far it seems like a worthy successor to the 6P and is much better in terms of build quality. The only issue I had is that they sent me one with a European charger which means I've had to buy a separate UK charger to enable its supercharging function.
Good luck.
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KitsuneUK said:
Shame I didn't read this sooner, sent mine off for repair on the 25th of October.
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You may get lucky depending on what your fault is. Mine was a bootloop issue and it would have needed a new motherboard to fix it.
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aindow said:
Contact Huawei and see what they say. My mate 9 arrived yesterday. So far it seems like a worthy successor to the 6P and is much better in terms of build quality. The only issue I had is that they sent me one with a European charger which means I've had to buy a separate UK charger to enable its supercharging function.
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I didn't give them the device - we've discussed that I'll do that once they have all the parts needed so I won't be without a phone for long.
Also I'm not interested in getting other Huawei phone in exchange as I want clean Android, not one with OEM skin on top of it.
That's a pain. I'd speak to Huawei again as it's against UK law for them to provide you the phone without a UK plug for a retail product so the same likely applies to a warranty replacement product. I had my battery replaced a couple of weeks ago but that took less than a week and all went smoothly. Battery life is great now so I seem to be one of the lucky ones.
Best of luck getting it sorted.
TechTev said:
That's a pain. I'd speak to Huawei again as it's against UK law for them to provide you the phone without a UK plug for a retail product so the same likely applies to a warranty replacement product. I had my battery replaced a couple of weeks ago but that took less than a week and all went smoothly. Battery life is great now so I seem to be one of the lucky ones.
Best of luck getting it sorted.
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I thought as much but when you call Huawei half the time they just say they're busy and will call you back. To be fair I'm not too bothered as I'm just happy I finally have a phone back that I can use.
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aindow said:
I thought as much but when you call Huawei half the time they just say they're busy and will call you back. To be fair I'm not too bothered as I'm just happy I finally have a phone back that I can use.
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Yeah, it's not really a huge issue. If you do still want to get in touch with Huawei I'd suggest their online chat support. It's normally pretty quick to connect you with someone.
TechTev said:
Yeah, it's not really a huge issue. If you do still want to get in touch with Huawei I'd suggest their online chat support. It's normally pretty quick to connect you with someone.
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Thanks for heads up, hopefully I won't need them again as my 6P was back to them twice in six months.
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