So, my phone died a boot loop death. With warranty left til April 2018 Huawei agreed to repair it however after several calls and four weeks of waiting, Huawei have now admitted they no longer make parts for the 6P and are going to send me a gold Huawei Mate 9 (I have no choice in the colour) however it will take them another two weeks and it will not have a UK charger, but a European one.
Has anyone who didn't get their 6P through Google have a similar experience?
Not true, my motherboard went bad and they repaired it out of warrenty, also the battery and screen were replaced, I just got it back last week.
aindow said:
So, my phone died a boot loop death. With warranty left til April 2018 Huawei agreed to repair it however after several calls and four weeks of waiting, Huawei have now admitted they no longer make parts for the 6P and are going to send me a gold Huawei Mate 9 (I have no choice in the colour) however it will take them another two weeks and it will not have a UK charger, but a European one.
Has anyone who didn't get their 6P through Google have a similar experience?
Click to expand...
Click to collapse
Maybe it's just here in the UK/EU where they're having these issues. I too had a replacement screen, speaker and Bluetooth module earlier this year as a speaker died.
I'm waiting for over a month now for parts needed for simple battery replacement here in Poland.
Shame I didn't read this sooner, sent mine off for repair on the 25th of October.
revanmj said:
I'm waiting for over a month now for parts needed for simple battery replacement here in Poland.
Click to expand...
Click to collapse
Contact Huawei and see what they say. My mate 9 arrived yesterday. So far it seems like a worthy successor to the 6P and is much better in terms of build quality. The only issue I had is that they sent me one with a European charger which means I've had to buy a separate UK charger to enable its supercharging function.
Good luck.
Sent from my MHA-L29 using Tapatalk
KitsuneUK said:
Shame I didn't read this sooner, sent mine off for repair on the 25th of October.
Click to expand...
Click to collapse
You may get lucky depending on what your fault is. Mine was a bootloop issue and it would have needed a new motherboard to fix it.
Sent from my MHA-L29 using Tapatalk
aindow said:
Contact Huawei and see what they say. My mate 9 arrived yesterday. So far it seems like a worthy successor to the 6P and is much better in terms of build quality. The only issue I had is that they sent me one with a European charger which means I've had to buy a separate UK charger to enable its supercharging function.
Click to expand...
Click to collapse
I didn't give them the device - we've discussed that I'll do that once they have all the parts needed so I won't be without a phone for long.
Also I'm not interested in getting other Huawei phone in exchange as I want clean Android, not one with OEM skin on top of it.
That's a pain. I'd speak to Huawei again as it's against UK law for them to provide you the phone without a UK plug for a retail product so the same likely applies to a warranty replacement product. I had my battery replaced a couple of weeks ago but that took less than a week and all went smoothly. Battery life is great now so I seem to be one of the lucky ones.
Best of luck getting it sorted.
TechTev said:
That's a pain. I'd speak to Huawei again as it's against UK law for them to provide you the phone without a UK plug for a retail product so the same likely applies to a warranty replacement product. I had my battery replaced a couple of weeks ago but that took less than a week and all went smoothly. Battery life is great now so I seem to be one of the lucky ones.
Best of luck getting it sorted.
Click to expand...
Click to collapse
I thought as much but when you call Huawei half the time they just say they're busy and will call you back. To be fair I'm not too bothered as I'm just happy I finally have a phone back that I can use.
Sent from my MHA-L29 using Tapatalk
aindow said:
I thought as much but when you call Huawei half the time they just say they're busy and will call you back. To be fair I'm not too bothered as I'm just happy I finally have a phone back that I can use.
Sent from my MHA-L29 using Tapatalk
Click to expand...
Click to collapse
Yeah, it's not really a huge issue. If you do still want to get in touch with Huawei I'd suggest their online chat support. It's normally pretty quick to connect you with someone.
TechTev said:
Yeah, it's not really a huge issue. If you do still want to get in touch with Huawei I'd suggest their online chat support. It's normally pretty quick to connect you with someone.
Click to expand...
Click to collapse
Thanks for heads up, hopefully I won't need them again as my 6P was back to them twice in six months.
Sent from my MHA-L29 using Tapatalk
Related
So I called hp on Saturday, and told him about the crack by my speaker which is due to faulty designs I guess. And he told me hp changed the warranty and they no longer cover this? Is this true? He told me it would cost around $300 to fix! Can anyone help? Thanks in advance
Sent from my SGH-T989 using Tapatalk 2
hoose23 said:
So I called hp on Saturday, and told him about the crack by my speaker which is due to faulty designs I guess. And he told me hp changed the warranty and they no longer cover this? Is this true? He told me it would cost around $300 to fix! Can anyone help? Thanks in advance
Sent from my SGH-T989 using Tapatalk 2
Click to expand...
Click to collapse
He is a jerk, and a liar. Call again and talk to someone else!
Thank you, I figured he was lying. I asked to speak to a supervisor and told me one was not there. I'm gonna give it another go.
Sent from my SGH-T989 using Tapatalk 2
I have had two repaired in the last six weeks for exactly that problem under the HP warranty. If they give you any more s××t .PM me and I will give the repair # ,copy of confirmation emails and the repair statement that I received on there return.
i would suggest not sending it in unless it is very bad. i've read that there is a good chance you wont get the same device back. for example, they'll accept your touchpad, pull one from the refurb pile, and send that to you instead. the other devices may or may not be worse (with other problems) than the one you sent in to fix.
x000x said:
i would suggest not sending it in unless it is very bad. i've read that there is a good chance you wont get the same device back. for example, they'll accept your touchpad, pull one from the refurb pile, and send that to you instead. the other devices may or may not be worse (with other problems) than the one you sent in to fix.
Click to expand...
Click to collapse
The two that I sent back were picked up and returned in 1 week repaired with new back covers and were definitely not refurb's . Although one that may have had a beer spilt over it and was not repairable was replaced with a refurb that I have never had a problem with .
So don't believe everything you read .
maybe it depends on where you are located. i'm in america and have read lots of horror stories, maybe things are different/better in the uk
here are some fine examples of previous experiences i've read about:
http://forums.webosnation.com/hp-to...uchpad-warranty-repair-depot.html#post3318913
http://forums.webosnation.com/hp-to...g-my-touchpad-back-hp-repair.html#post3319918
http://forums.webosnation.com/hp-touchpad/313370-im-out.html
http://forums.webosnation.com/hp-touchpad/312515-warrantee-experience.html
i'd really only consider sending it in if it was something that i could not tolerate.
Thanks to both you guys, and it's not really that bad, but my warranty is about to run out. That's why I was thinking of sending it in. I'll call them tomorrow morning and see what happens. I'll let you guys know, and once again, thanks a million!
Sent from my SGH-T989 using Tapatalk 2
hoose23 said:
Thanks to both you guys, and it's not really that bad, but my warranty is about to run out. That's why I was thinking of sending it in. I'll call them tomorrow morning and see what happens. I'll let you guys know, and once again, thanks a million!
Sent from my SGH-T989 using Tapatalk 2
Click to expand...
Click to collapse
As I said I haven't had any problems with mine, and what I would say I in my personal experience is once they start it doesn't get better, ie with mine I had a very small crack by one speaker and three months later it turned into 3 both speaker's and by the USB jack. My daughters only had one but that was sent back straight away.
Anyway good luck and if you need proof that they do cover it don't hesitate to pm me .
Don't forget to wipe!
hoose23 said:
So I called hp on Saturday, and told him about the crack by my speaker which is due to faulty designs I guess. And he told me hp changed the warranty and they no longer cover this? Is this true? He told me it would cost around $300 to fix! Can anyone help? Thanks in advance
Sent from my SGH-T989 using Tapatalk 2
Click to expand...
Click to collapse
A couple weeks ago we sent two in for case replacement for speaker cracks, received them back in about a week, same units.
x000x said:
i would suggest not sending it in unless it is very bad. i've read that there is a good chance you wont get the same device back. for example, they'll accept your touchpad, pull one from the refurb pile, and send that to you instead. the other devices may or may not be worse (with other problems) than the one you sent in to fix.
Click to expand...
Click to collapse
This is not what I've observed for crack repairs on the two we sent in.
hoose23 said:
Thanks to both you guys, and it's not really that bad, but my warranty is about to run out. That's why I was thinking of sending it in. I'll call them tomorrow morning and see what happens. I'll let you guys know, and once again, thanks a million!
Sent from my SGH-T989 using Tapatalk 2
Click to expand...
Click to collapse
We sent ours in because we are at the end of our warranty too. Just don't ever mention Android OS:
Make a backup
Copy it off to your PC along with anything else of value
ACMEuninstall
webOS security wipe, to remove all traces of warranty revoking un-authorized software.
Like that was the cause of your cracks. If you let your warranty run out, your out of luck. Then it doesn't matter, save the $300 and get a tablet with native JB!
Called hp and again a no go. They guy said they stopped covering the crack about two months ago. Am I out of luck here? And check your pm sstar
Sent from my SGH-T989 using Tapatalk 2
I got arranged an RMA on mine on mid July, finally picked up the start of August and then got it back around the 19th August. IT came back messed up, they replaced the back (yay), however it can't pick up a wifi signal unless you're within 1m of the router (I tested with 3 routers and WebOS and Android), you can't even use WebOS without a wifi connection, anyway I presume some idiot at HP/Palm forgot to connect the wifi antenna, not sure what else they did, but it crashed in WebOS settings and it sometimes failed to start up showing a battery with a question mark.
It was finally collected yesterday so coming up on two months since this mess started, and not sure how long it will take to be fixed, they said 10 days but it took two weeks last time, but I know that HP have now outsourced it in the UK at least and they don't have spare parts and can't order them, just get random shipments and you have to hope the part comes or you have to keep waiting.
So different to my case replacement last October which took about 10 days in total. No wonder HP had to pull out the market, I also emailed the CEO's of HP UK and then after no reply CEO of HP USA after I got an unusable touchpad sent back after a month, neither even bothered to reply, not even a scripted thanks for your email. Really bad service in my opinion.
I have speaker cracks and my warranty is up next week. I'm just gonna use a drop a super glue and call it a day.
Sent from my cm_tenderloin using Tapatalk 2
I would contact Palm using the live chat. They helped me out when I got my first Touchpad which the screen wasn't sitting correctly in the housing. Also the home button LED did not properly light the button. I guess that is what happens when you get a Touchpad from the last batch.
Sent from my HTC One S using xda app-developers app
Got it back after 6 days, all they'd done was ran WebOS Doctor on it and sent it back, not fixed anything so still broken and I have to send it off AGAIN. Idiots.
Got it back again today, still not fixed, all they did was another software update, they're claiming wifi works.
It get's lowest signal within metres of the router (I tried 3 routers), when before I sent it off to get the cracks fixed it would get full signal on different floors of the house. For comparrison my laptop next to my touchpad has my network on full signal, and 4 others on medium signal, the touchpad is just mine on low (3m from the router).
They told me to send it back again (4th time) and keep hoping someone will fix it, will be writing a letter to HP UK HQ over the weekend and failing that I think it will have to be legal action.
My Nexus 10 has light bleed, which seems to be common among the users here at XDA. It also has a "dim patch", and multi-touch doesn't work properly. So i've decided to have the device replaced/repaired.
I contacted Google 2 days ago and explained my situation, they said that the only options they would have would be a remorse return (i'm already out of my 15 day window), or replacement. As many of you know, in order to have a replacement done it is required for Google to place a ~$400 hold on your card associated with your Google Play account then a new device is sent. I don't have a credit card and I cannot have $400 tied up for 2+ weeks, so i'm not able to use that option either. At that time they directed me to Samsung for further assistance with a warranty repair. I don't have an issue sending the device in, so I call Samsung.
A Samsung rep stated that "we just make the thing, we don't provide any service" and directed me back to Google for assistance. I brought up the warranty information included in the box with the unit itself, and he quickly denied any ability to file a repair order for a Nexus tablet.
So I call Google...
The first rep indicated that ASUS is their "go-to" repair partner, and I should have contacted them. He agreed that Samsung made the tablet, as well as confirmed the prior information about the replacement policy. Amused, I called back and requested a Supervisor. The "Floor Supervisor" in that particular call center stated the following: "*sigh* We've been getting this all day long, sorry for any misinformation you were provided. The only option to have the Nexus 10 replaced or repaired under warranty is under our replacement. We will replace your tablet for the warranty period only, provided there is no physical damage to the device from the user. Samsung will not respond to any inquiries about the Nexus 10 tablet, and does not offer any services for warranty repair. Your only option is to replace it with Google. Do you have any further questions?"
I decided to call Samsung again, because I couldn't believe that was the case. Within 5 minutes I had an e-mail with shipping labels to have my device repaired. The agent was a nice guy, and apparently frequents XDA. We had a conversation about the tablet itself and the entire Nexus launch process, talked about specs and whatnot and disconnected the call.
At this point i'm annoyed and offended with the whole Google experience.
I've had a pretty good experience so far with getting my Nexus 10 replaced.
So my tablet stopped working completely a few days after getting the 4.2.1 OTA update (had the busted base firmware) so I called up the devices support on Google Play, explained the situation to the guy on the phone and he emailed me a form that told me what I needed to do. Used the provided link to organise a pickup time/location and used a special link to order a new tablet (with the money being held until it's verified as covered by warranty).
I have my new tablet with the old one being picked up last week. Hopefully it doesn't take long to verify the tablet broke from no fault of my own and they release my money. The only strange thing is the form for the device pickup was about the Nexus 7 so hopefully it gets to the right place (And if it doesn't then it's not my fault because the guy I talked to knew it was a Nexus 10 and and the special play store link was for a nexus 10).
On the other hand I've been trying to get a refund for my Samsung monitor for a few months and I haven't heard anything from them.
Scared27 said:
I've had a pretty good experience so far with getting my Nexus 10 replaced.
So my tablet stopped working completely a few days after getting the 4.2.1 OTA update (had the busted base firmware) so I called up the devices support on Google Play, explained the situation to the guy on the phone and he emailed me a form that told me what I needed to do. Used the provided link to organise a pickup time/location and used a special link to order a new tablet (with the money being held until it's verified as covered by warranty).
I have my new tablet with the old one being picked up last week. Hopefully it doesn't take long to verify the tablet broke from no fault of my own and they release my money. The only strange thing is the form for the device pickup was about the Nexus 7 so hopefully it gets to the right place (And if it doesn't then it's not my fault because the guy I talked to knew it was a Nexus 10 and and the special play store link was for a nexus 10).
On the other hand I've been trying to get a refund for my Samsung monitor for a few months and I haven't heard anything from them.
Click to expand...
Click to collapse
They have been holding my money since nov 16. At this point I am somewhat worried. Perhaps I should call them.
tcb4 said:
They have been holding my money since nov 16. At this point I am somewhat worried. Perhaps I should call them.
Click to expand...
Click to collapse
haha yes. I would have called them after 2 weeks (and if I don't get my money by the end of this week I will be calling them).
edit: I just checked my bank account and I no longer have a pending payment from Google. huzzah!
Biohazard0289 said:
At this point i'm annoyed and offended with the whole Google experience.
Click to expand...
Click to collapse
Yep. It's truly dreadful. Did Samsung indicate how long it would take for the repairs to be carried out? Are they covering the shipping costs too?
boominski said:
Yep. It's truly dreadful. Did Samsung indicate how long it would take for the repairs to be carried out? Are they covering the shipping costs too?
Click to expand...
Click to collapse
They said 1-2 weeks before the device is at my door. They emailed the shipping label to me also. I included a small note with a list of device issues, just in case.
Dropped it off this morning, I'll report back with return time frame and what condition I get it back in.
To Samsung's credit, once I found someone who was knowledgeable it's been pretty smooth, we'll see what happens. Has anyone else done a warranty service for this device yet?
Sent from my HTC One S using Tapatalk 2
Update: Received by Samsung on Thursday, spoke with someone at the repair center who said she is going to try to have it on its way back by Tuesday morning. Verified screen would be replaced and tested prior to return.
Sent from my HTC One S using Tapatalk 2
Does this apply to the UK......
Please please let me know how this goes! I've yet to get a good one by Google but my original is the best of the lot. Everything other than the wonky notification light and screen are perfect and i don't want a worse one at the expense of the screen. If they just put a good panel in there it would totally be worth sending in for warranty work!
Sent from my Nexus 4 using xda premium
Jayrod1980 said:
Please please let me know how this goes! I've yet to get a good one by Google but my original is the best of the lot. Everything other than the wonky notification light and screen are perfect and i don't want a worse one at the expense of the screen. If they just put a good panel in there it would totally be worth sending in for warranty work!
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Sure, I have every intention of keeping this thread updated when I know something. As far as i'm aware and from what the employees at Samsung Support/Samsung Repair Center have said, this is one of the first (if not the first) warranty service requests processed for this device.
We'll see how it goes..
All of Samsung's standard service and support services apply. It's on their site as the GT-P8110.
http://www.samsung.com/us/support/owners/product/GT-P8110HAEXAR
Waiting with baited breath on the return of your device man. Tomorrow is Tuesday... hopefully they send you some kind of tracking tomorrow so you know it's back for sure. Would be sad if they put the new panel in, fired it up, actually looked at it, found that they have a real problem with the screen tech they put in this thing and had to go through a few to get a good one! I'm more afraid that they just check to see if you have one that powers up, take a 2 second look at it and send it back. I would honestly live with very minor light bleed at 80-100% brightness and NO DIMMING BAND. The band is what is distracting to look at. I honestly cannot see my light bleed anymore, even when I look for it. It is only one spot, and only visible (barely) when I first power up at max brightness. It's that awful half inch dimming that runs the entire camera side of the device... the LONNNNG edge.
I regret that I did not take a before picture, but I'll know if it's repaired. I hope it is flawless, but it's not something I'm expecting. No update today, hopefully some news tomorrow.
Sent from my HTC One S using Tapatalk 2
Well whatever their resolution... It will let me know the limitations of what they can repair. If my replacement sucks badly... Ill send that one back as well. If your repair nets you a near perfect repair then Ill just send the original in to them. As I've stated many times before, minimal light bleed under extreme conditions is OK for me... The dimming is not.
Sent from my Nexus 4 using xda premium
Jayrod1980 said:
... minimal light bleed under extreme conditions is OK for me... The dimming is not.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
I completely agree. I don't really expect to have a flawless unit in terms of light bleed, but I'll admit that I am disappointed with the amount of bleed on some of the units we've seen.
Update on Samsung: According to the tracking system, the tech replaced the LCD panel and QC'd it, then two other individuals also signed off that it passes their QC. I plan to call today to see if anything else is being done, or if they plan to ship it soon. With the upcoming holiday, UPS may take require some extra time to get it here.
Sent from my HTC One S using Tapatalk 2
thank you for posting this question ...i tried the answer on the reply n3 but he doesn't work with me plz help me
Tracking number for shipment recieved. The email had some comments from a technician:
LCD dim/blank, SEG. lines/discoloration
RESOLUTION: LCD REPLACED, PRODUCT SHELL SECURED
I'm a little curious about the last line, what exactly would they have done to secure the shell?
Sent from my Galaxy Note II
Biohazard0289 said:
Tracking number for shipment recieved. The email had some comments from a technician:
LCD dim/blank, SEG. lines/discoloration
RESOLUTION: LCD REPLACED, PRODUCT SHELL SECURED
I'm a little curious about the last line, what exactly would they have done to secure the shell?
Sent from my Galaxy Note II
Click to expand...
Click to collapse
On one I returned the back cover had somehow become misaligned near the top where the snap on cover piece is, causing it to pop out occasionally.
Wonder if it might be something similar.
When is it scheduled to be received? Please post photos and detailed yadda yadda. when you get it back. My RMA replacement strived today. After work ilk know whether I need to go your route.
Sent from my Nexus 10 using xda premium
When is it scheduled to be received? Please post photos and detailed yadda yadda. when you get it back. My RMA replacement strived today. After work ilk know whether I need to go your route.<br />
<br />
Sent from my Nexus 10 using xda premium
Click to expand...
Click to collapse
It's scheduled to arrive Dec. 24th, hopefully that'll be a worthy Christmas present.
I'll make sure to include everything (good or bad) as soon as possible.
Sent from my Galaxy Note II
The issue is about screen getting glitched output. I don't think this is a software issue. There is some hardware issue because I tried flashing 5.0, 5.0.2, 5.1.1 still problem persists. Randomly at any time the glitched screen like seen in the pic is popped up in between from any app or just home screen. First i thought some app may be causing this but its not the issue. I deleted all the apps still this problem stays.
If you purchased off Google they'll repair or replace. 1 year you get.
adamberns said:
If you purchased off Google they'll repair or replace. 1 year you get.
Click to expand...
Click to collapse
No, I got this from ebay. What else can I do?
Adarsh_nair said:
No, I got this from ebay. What else can I do?
Click to expand...
Click to collapse
call HTC.. but other than that, you might be out of luck... since you got off ebay..
NJ_RAMS_FAN said:
call HTC.. but other than that, you might be out of luck... since you got off ebay..
Click to expand...
Click to collapse
Hmm thanks
I've been spreading word in xda about the same issues. If you search the Q/A forum, you'd find too many people having this issue. This is due to a faulty GPU when the device heats up excessively. Recurrent issue in a Nvidia chip. If you bought it recently within 30 days on eBay, I'd suggest you return your device and claim your money back. Else I'm afraid you are screwed since neither HTC nor Google offer warranty if purchased through unofficial sources in India.
valentine86 said:
I've been spreading word in xda about the same issues. If you search the Q/A forum, you'd find too many people having this issue. This is due to a faulty GPU when the device heats up excessively. Recurrent issue in a Nvidia chip. If you bought it recently within 30 days on eBay, I'd suggest you return your device and claim your money back. Else I'm afraid you are screwed since neither HTC nor Google offer warranty if purchased through unofficial sources in India.
Click to expand...
Click to collapse
Now that what i feared. Let me see if they will take this back. Anyway thanks for the info that was really helpful
Unfortunately your Nexus 9 is toast. This happened to my first one and it got so bad it would happen during boot and I couldn't get any further. HTC was next to unless. Delt with them for 3 weeks trying to get an exchange. They are clueless. They wanted to try flashing stock image over and over. I'm like dude, I'm a Nexus owner. Don't you know your customer base? Anyways, best buy agreed to exchange it for a new one if I bought their premium protection plan, which I did gladly. But it is a hardware failure. There's no fixing it.
I just had my day one nexus replaced for the same issue last week. Had been getting worse for months. I called warranty service, told them about the screen corruption/noise/lockup issue needing a mainboard replacement. sent my tablet back and they overnited me a replacement that appears brand new (mine was mint condition as well). Still has lightbleed and so-so buttons but works great and I've put it through its paces. Only thing I had to tell them was the serial # but I was the original amazon purchaser.
Is it a newer build date than your original?
I had an experience similar to techiedj's. Got my old N9 replaced by Google a few weeks ago. Replacement looked brand new, but is actually an older built with slightly crappier buttons. Curious how long this one will last now...
These are the symptoms that I saw: At some point the screen started to flicker for a few seconds, then froze, and slowly turned black. After a few second I could turn on the display again. The area on the back next to the camera had become hot, but apps that read the sensor values did not really show high temperature (50 degrees or so). A good way to trigger it was to open Chrome and open multiple pages in a short time (opening different links in new tabs). Surprisingly, seemingly GPU intense games were less affected by this than Chrome. Factory reset did not help, even when I skipped the initial login/restore apps step.
Hopefully they aren't all doomed to this fait at some point. I have best buys replacement plan now, so this this can die early Jan 2017 and I'll get whatever the new Nexus is then.
Not really. HT4AJ I think it was, HT4AY on this one.
Sent from my Nexus 9 using XDA Free mobile app
techiedj said:
Not really. HT4AJ I think it was, HT4AY on this one.
Sent from my Nexus 9 using XDA Free mobile app
Click to expand...
Click to collapse
I went from an AE to an AF. Hard to believe best buy still had old stock, but I guess they didn't sell a lot of these. Buttons are nearly perfect on this one though. Way more tactile and the volume up isn't sunken in.
I FINALLY get my RMA'd phone back after they FORGOT to add my suite number so it got delayed, I went to set it up, and NOW the fingerprint sensor doesn't work!!
idbl_fanatic said:
I FINALLY get my RMA'd phone back after they FORGOT to add my suite number so it got delayed, I went to set it up, and NOW the fingerprint sensor doesn't work!!
Click to expand...
Click to collapse
That's very unlucky dude maybe try factory reset hopefully just a software issue. ?
Exodusche said:
That's very unlucky dude maybe try factory reset hopefully just a software issue.
Click to expand...
Click to collapse
Already did twice
AND RMA #2.................Just waiting for the shipping label
This is what you get when you buy a device from a company like these. Why do you think people spend more to own a Samsung or apple
AAAAND still waiting for a freakin shipping label!!
idbl_fanatic said:
AAAAND still waiting for a freakin shipping label!!
Click to expand...
Click to collapse
I would recommend boycotting Huawei. Even if you get it fixed, there is a 100% guarantee that the phone will fail at some point with bootloop issue (usually within 2, years of manufacturing date).
idbl_fanatic said:
I FINALLY get my RMA'd phone back after they FORGOT to add my suite number so it got delayed, I went to set it up, and NOW the fingerprint sensor doesn't work!!
Click to expand...
Click to collapse
Was your phone still under warranty?
SPIK3 said:
Was your phone still under warranty?
Click to expand...
Click to collapse
Yes it was.
Update..................I mailed the replacement back on Monday (overnight) it didn't ship until yesterday because I literally missed the drop of time by ONE MINUTE! Anyway, I just got an email from Huawei that said they got it...............now I wait for the replacement sent email
idbl_fanatic said:
I FINALLY get my RMA'd phone back after they FORGOT to add my suite number so it got delayed, I went to set it up, and NOW the fingerprint sensor doesn't work!!
Click to expand...
Click to collapse
Sorry to hear, I cracked my Nexus 6 and sent it to Moto for warranty and when I got the replacement, wireless charging didn't work. I ended up keeping it and down the road, after cracking the screen I decided I'd try and call Moto & do it again but when I called they said the warranty had just ended and I would have to pay full price for their or another phone. If I could go it again I would have sent it right back. I had three of the Nexus 6's not including the warranty exchange. Nice phone & wish I still had.
**UPDATE** Got my 3rd 6P today, so far so good, fingerprint works, camera works, calling works. When I get home, I will unlock the bootloader, but other than that, I'm not sure if I want to root or not.
OP. I bought a second hand 6p and I am about to swap the battery and do a black body swap. A brand new unopened dbrand came with the phone I got. I’m not gonna use it so if you want it it’s yours just pm me your info. It’s the white marble back setup. I’m not into bumpers so I can throw in the rhino shield too if you want.lmk
noXcape said:
OP. I bought a second hand 6p and I am about to swap the battery and do a black body swap. A brand new unopened dbrand came with the phone I got. I’m not gonna use it so if you want it it’s yours just pm me your info. It’s the white marble back setup. I’m not into bumpers so I can throw in the rhino shield too if you want.lmk
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Sounds good, but I think I may be sending this one back too My first full day of usage (Sat) I only got about 7 hrs, and when it got to 30% it shut off on me.
idbl_fanatic said:
Sounds good, but I think I may be sending this one back too My first full day of usage (Sat) I only got about 7 hrs, and when it got to 30% it shut off on me.
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Wow. Just wow.
NoobInToto said:
Wow. Just wow.
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Yeah, at this time, I'm about to just give up on Huawei and get maybe the LG V20, (that's about what I can afford) send back the 6P then sell it
Huawei is crap, Ican't believe people on here actually recommend people buy this phone on here :/ I could never get them to warranty the phone, could hardly even talk to anyone.
crixley said:
Huawei is crap, Ican't believe people on here actually recommend people buy this phone on here :/ I could never get them to warranty the phone, could hardly even talk to anyone.
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I didn't attempt to call them via phone, but what I did was contact them via email, and all I received was robotic messages. Same message over and over. Pathetic.
NoobInToto said:
I didn't attempt to call them via phone, but what I did was contact them via email, and all I received was robotic messages. Same message over and over. Pathetic.
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There was an article about how they will overtake apple on here. Good luck with that one, they wouldn't stay at the top long with their poor quality control and terrible customer service.
Wow, sorry to hear OP. I keep hearing terrible stories about their customer service.
I finally stopped calling Moto a couple of years ago about getting the battery replaced, which is the only thing wrong with my watch. It appears there is nowhere on the face of the earth where that can be done. Does anyone have any leads? I find it hard to believe there's no option.
It's a 5 y.o. device.
Just drop it and get a new one.
It will be better anyway.
Sent from my ONEPLUS A6003 using Tapatalk
I've had newer others since, but still miss the Moto, and Wear OS
kat3k said:
I finally stopped calling Moto a couple of years ago about getting the battery replaced, which is the only thing wrong with my watch. It appears there is nowhere on the face of the earth where that can be done. Does anyone have any leads? I find it hard to believe there's no option.
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Ifixit has new batteries in store now! I have been tracking them for a year now while sadly I am not able to purchase from the US.
roozbeh101 said:
Ifixit has new batteries in store now! I have been tracking them for a year now while sadly I am not able to purchase from the US.
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Get the battery model number and go from there.
There's got to be one you can jam in there or solder in. If you wuv it -that- much.
Aliexpress/alibaba has batteries the only issue is the internal name, basically each model can have two different batteries like mine is the 46mm and there are two variants. Not sure why Motorola did this. Like mine was FW3S for a moto Sport 46mm.
I did get a new battery from China and a new display too and made the swap by myself. It looks brand new now even though I switched to Apple shortly after. Time by time I still turn it on and charge it so it is preserved