Mate 10 Pro / Google Photos freezes - Huawei Mate 10 Questions & Answers

Does anyone have a problem with random Google Photos freezing? For example when I swipe through gallery on full screen, sometimes it freezees and I have to restart the phone by long pressing the power button. It usually happens after watching movie recorded by Mate's camera and when I swipe to a next movie or photo.
It's really frustrating especially that I love using Google Photos app and I use it's cloud service. For now I have to switch to native gallery app and have my fingers cross for Huawei to allow to buy more than 5 GB of storage space in Huawei's cloud.
My Mate 10 Pro is from official distribution on the newest Huawei's software, Google Photo app is also up to date.

Hello,
Same problem here.

Same issue for me... ?

Same also have an issue where if you get a notification from Google photos and click on it it doesn't open the app

I cleaned Google photos app's data and it's been working well for some days. I hope it would stay this way, because - for me - it's the best cloud solution with the great app on market. I think it's a problem with Mate's software, or maybe with Oreo 'cause on my LG G4 with a previous Android's version it worked without problems.
Edit: after recording new movies the problem is here again...

same issue
Have the same issue as well ...also combination of swipe and video in google foto's app ...... hope they will fix this one... anyone know if google photo team / huawei have a way to submit bugs?

I had problem today aswell went on to Google photos and they was there but was all greyed out had to turn fone off an on and it worked again
Also does anyone know how often themes store updates with new themes

spithout said:
Have the same issue as well ...also combination of swipe and video in google foto's app ...... hope they will fix this one... anyone know if google photo team / huawei have a way to submit bugs?
Click to expand...
Click to collapse
You can leave a feedback from inside the google photos app, I just did that. Maybe it helps.

Related

Device freezes when looking at app screenshots on google Play.

Hi I got a Brand new Samsung Galaxy Mini 2, great device, everything is perfect only problem I got is that when I'm in Google Play and want to look at the screenshots of an app, and swipe between them the device freezes, then vibrates and sends me back to Google Play, sometimes it gives me an error message, I have done like 3 factory resets but it doesn't fix it, any recommendations?
Thank You
Someone?
What version of Google Play are you on ? Have you tried Re-loading Google Play ?
prboy1969 said:
What version of Google Play are you on ? Have you tried Re-loading Google Play ?
Click to expand...
Click to collapse
I'm on the latest, which is 3.9.16. I have noticed that if the screenshots on google play are in landscape, there is no problem switching between them (eg. Nova), and if I hold the device sideways, I can switch between the screens even if they are portrait screenshots with no problem, wondering if there es a problem with the screen size, everything in any other app is perfect, I tried viewing pictures on the IMDB app and works perfect is just when clicking the images on google play.
thanks.
OK, the problem is related to google play 3.9.16, I know because in manage applicationd I uninstalled google play updates so it went to a previous version, and it works perfect, the problem is that it updates by itself back to 3.9.16 and the problem comes back. any ideas? maybe a way to stop it from updating?
Thanks
Tommyvi said:
OK, the problem is related to google play 3.9.16, I know because in manage applicationd I uninstalled google play updates so it went to a previous version, and it works perfect, the problem is that it updates by itself back to 3.9.16 and the problem comes back. any ideas? maybe a way to stop it from updating?
Thanks
Click to expand...
Click to collapse
You can use Titanium Backup to keep it form Updating. Or you can go into Menu - Settings - Applications - Manage applications - Market Updater. Then Force Stop it from there. But I think you might also just want to try the latest version of the Play Store. You can find it v3.9.17 HERE. The article has the Download links, and info on what's new.

[Q] Instant Mixes removed from Play Music App?

I seem to be missing the Instant Mix on Google Play Music on my Nexus 7 as well as on my Nexus 4. Has Google changed anything here or am i doing something wrong. The Instant Mix Tab is gone and when clicking the 3 buttons next to a song the option is missing as well. On my Desktop i still have them though!
Any Ideas?
peter9991 said:
I seem to be missing the Instant Mix on Google Play Music on my Nexus 7 as well as on my Nexus 4. Has Google changed anything here or am i doing something wrong. The Instant Mix Tab is gone and when clicking the 3 buttons next to a song the option is missing as well. On my Desktop i still have them though!
Any Ideas?
Click to expand...
Click to collapse
Same problem here. Also, if I browse settings with in the Play Music app, it's really really really basic. I seem to have lost all functionality in the app. I'm also missing all album artwork, but the website shows everything there. I tried clearing cache and app data but nothing works.
InMyBedNow said:
Same problem here. Also, if I browse settings with in the Play Music app, it's really really really basic. I seem to have lost all functionality in the app. I'm also missing all album artwork, but the website shows everything there. I tried clearing cache and app data but nothing works.
Click to expand...
Click to collapse
I'm also having this problem. I reinstalled the app and the Instant Mix and Shop buttons came back, but as soon as j pressed them, the app crashed. Upon reopening it, they were no longer there.
I'm also missing the Instant Mix, Shop, and all my album art. Happen a couple days ago.
justin0025 said:
I'm also having this problem. I reinstalled the app and the Instant Mix and Shop buttons came back, but as soon as j pressed them, the app crashed. Upon reopening it, they were no longer there.
I'm also missing the Instant Mix, Shop, and all my album art. Happen a couple days ago.
Click to expand...
Click to collapse
I figured it out, Google broke Play Music in the latest 5.2 update. Revert back to 5.1 and it works perfectly fine.
Here's a link: http://www.androidpolice.com/2013/0...-support-a-download-link-too/#sd-card-support
Direct Download: https://www.androidfilehost.com/?fid=23060877489996063
oh crap, I came here looking for an answer on "how to get rid of Instant fricken mixes" on Android/PC ... PC is with a chrome extension that sometimes works/sometimes doesn't ... and I swear I've seen a "hide instant mixes" button in the google play app... but not anymore!
WTF google, nobody cares! cmonnnnn

How to Downgrade Facebook app?

Hi everyone,
A few days ago I got the new Facebook UI with the built-in video player+auto-play, It's very laggy (every time it auto-plays videos) and it's impossible to download the videos. I really don't know what facebook developers thought when they decided to make such a terrible update. I want to downgrade to an earlier version that still have the option to choose a video player (and download the video) and more important without the auto-play function.
How can I do it? Which version to look for?
Thanks
liamR said:
Hi everyone,
A few days ago I got the new Facebook UI with the built-in video player+auto-play, It's very laggy (every time it auto-plays videos) and it's impossible to download the videos. I really don't know what facebook developers thought when they decided to make such a terrible update. I want to downgrade to an earlier version that still have the option to choose a video player (and download the video) and more important without the auto-play function.
How can I do it? Which version to look for?
Thanks
Click to expand...
Click to collapse
Depends on whether or not your phone came preloaded with Facebook. If it did, you would uninstall the update in your Settings / Applications (or Application Manager, depending on the phone) and then make sure it's not enabled to Auto Update it in the Play Store.. If it didn't come preloaded with the phone and you initially installed it from the Play Store, then go to the Settings / App section again and find out what update that is, and Google for the Facebook apk and find the newest one that isn't that one that is giving you issues.
I successfully installed older version with the old UI, but I still can't get it to pop up the video player selection :/
I dunno, I don't do Facebook really, and I have no clue which version you installed, so yea...
Have you seen this?
http://forum.xda-developers.com/showthread.php?t=2102232
This is so annoying, I successfully got the video player to pop up, but after a day it stopped working. The Facebook didn't update, it's like in-app update that can't be blocked.
Use this then download messenger and freeze the messenger app using your favorite program to freeze apps like lucky patcher or android tuner. Now you can download videos and use your inbox without using that stupid messenger app. Press thanks I'd I helped you out

MATE 10 Pro issues with google play store

Got my mate 10 pro with vodafone on Friday. Love the phone. Amazing camera and got a great deal.
Problem is the play store! It stops opening and the only way to fix this is to clear the data on the google play store & google play services.
Is this a known problem? Do I need to wait for an update or should i factory restart. Once it works again after the data is cleared after a very short while it stops opening again. Pressing on the icon simply does nothing.
Sukh88 said:
Problem is the play store! It stops opening and the only way to fix this is to clear the data on the google play store & google play services.
Click to expand...
Click to collapse
Hi, this seems to be an individual issue as my Mate 10 Pro works in the Play Store with no problems. Factory reset may be helpful.
Sukh88 said:
Got my mate 10 pro with vodafone on Friday. Love the phone. Amazing camera and got a great deal.
Problem is the play store! It stops opening and the only way to fix this is to clear the data on the google play store & google play services.
Is this a known problem? Do I need to wait for an update or should i factory restart. Once it works again after the data is cleared after a very short while it stops opening again. Pressing on the icon simply does nothing.
Click to expand...
Click to collapse
try close all wifi and cell data .. then force close the google play store then clear cash and data then disable so it will ask you to reset to old version press yes .
then also do it with google play services .
after that remove your google account email for google , then open the store and re put your google email and i think it will work fine
ended up doing a full reset which was not really fun but hey it worked..
Quote:
Originally Posted by DNFDD
I think I might have solved this issue myself and it might be useful information for others:
In the battery-section of the settings, there is an option to control if an app can auto-start, be started from a different app and is allowed to keep running in the background. Either you allow the phone to control this automatically, or you can do it manually: the latter possibility is the one I turned on as I wanted to have the control over the apps. Apparently, this was a bad choice as it stopped the apps from getting the information from the internet?
After I switched it back to completely automatic, all apps were working normally again. This is something that Huawei should address as I don't believe this should happen .
This fixed the issue for me.
Thanks!
pinattila said:
Quote:
Originally Posted by DNFDD
I think I might have solved this issue myself and it might be useful information for others:
In the battery-section of the settings, there is an option to control if an app can auto-start, be started from a different app and is allowed to keep running in the background. Either you allow the phone to control this automatically, or you can do it manually: the latter possibility is the one I turned on as I wanted to have the control over the apps. Apparently, this was a bad choice as it stopped the apps from getting the information from the internet?
After I switched it back to completely automatic, all apps were working normally again. This is something that Huawei should address as I don't believe this should happen .
This fixed the issue for me.
Thanks!
Click to expand...
Click to collapse
Yeah. I set Gmail to manual and it stopped receiving emails. Which is weird as it should do the exact same things if you enable all in manual. Switching to manual fixed it.
And another issue is Last pass, it gets killed after a while if Launch is set to auto. I set it to manual and its been kept alive for the whole day.

Duplicate pictures in (Google) Photos

Hello forum
In my new Mi 10 sometimes duplicate pictures are created by Google photos (a 0.7MP is created). It happens around 50% of the time without being obvious when that is. I have read in the past that other MIUI phones also had the same problem. Is there a clear solution on that?
Thanks in advance
Same problem here, I didn't find any solution. ?
I use an older Version of Google Photos (4.13.0.240385459) and it's all working fine.
adrianopolis said:
I use an older Version of Google Photos (4.13.0.240385459) and it's all working fine.
Click to expand...
Click to collapse
So the problem is the app or the MIUI? In that case I will post a question to Google. However, I see many Xiaomi users facing the same issue.
google photos must be closed and must not run in the background
Duplicate photos being created by Google Photos can be caused by various factors, including a glitch in the app, a slow or unstable internet connection, or a problem with the device's camera software. Here are a few solutions that you can try to resolve the issue:
Clear the cache and data of Google Photos
Disable Google Photos' backup and sync:
Update Google Photos to the latest version
Restart your device
Check your device's camera software
Note: You can also try duplicate photo remover software that can help you find and remove duplicate photos from your device

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