Firstly some details:
App in question: Subway Surfer's
Phone: Huawei P10 Lite (WAS-LX1) with Android 7.0 [NON-ROOTED]
Put simply - during the last few updates of the App (subway Surfers), I've noticed there's a problem with Facebook login & 'Top Run' and 'High Scores' tables
The Top Run/High Scores tables work fine before update, but when the game updates - the Tables do not show up, even though I'm still logged into Facebook.
If I log-off Facebook & try to log back in... I am unable to
I have contacted the developers Killo & despite their best efforts - it boiled down to 'Try uninstalling/reinstalling the game' - which incidentally DOES fix the problem (until next update) but this also means all progress is lost except for Highest Score & any purchases (FYI - Yes I've tried the usual 'clear cache'/'clear data' tricks)
I managed to figure out a workaround thanks to the phone having it's own 'backup' app (this video shows what I have to do) but it's a pain having to do this every 4 weeks. Incidentally this method also works with Helium Backup
The thing is though - I don't have any problems with my [cheap] Fusion5 tablet (on Android 5.1) or on my old Galaxy S4 (stuck on Android 4.2 due to 'KNOX trip') with the update / Facebook 'High scores' problem
At first I though it may be I accidentally turn off an access/accessibilty option on the P10 Lite (for security reasons) or because (on phone) I have it 'storing to SD card'..
I've checked these & can't see anything disabled but the tablet also stores everything to SD card & that doesn't have a problem.
I've googled this problem & it seems other people also have facebook login problems (just not quite the same as mine) & usually solutions are ' Uninstall all facebook apps/Subway surfer, then install them back in' but considering I don't have any facebook apps installed (on phone OR tablet) & yet the tablet/Galaxy phone works but P10 phone doesn't makes me think it's not the facebook apps that's the problem - more likely android OS or App
Has anyone else experienced this type of problem.. if so have they found out the real reason for the 'bug' & have they got a proper fix to it that doesn't require me to 'fix' it each update ??
Many thanks in advance
Related
Hey everyone,
I have a problem with my Xperia P. Sometimes, it randomly starts to do things when the phone is unlocked, even if I am not touching the screen. It seems to register a touch, when there actually isn't any. Because of this, it randomly starts opening apps, scrolling and sometimes even moving widgets (it somehow registers a long touch followed by random scrolling).
I figured it was some sort of software error, so I used the PC companion program to repair my phone (wiping all settings but not the SD card) and for good measure, I reset the phone from the Android menu, also wiping the SD card. Then I reinstalled my apps etc and everything seemed fine, but after about two days the problem was back.
Is this a software bug that more people have, or is it a hardware defect? Also, I read using a third party charge could cause this. I use the official Sony charger of my old Ray, but it is rated to have the same voltage and less mAh, so that can't be it, right?
Technical details:
Android version: 4.1.2 (6.2.A.1.100)
Carrier: T-mobile NL
Which apps you installed, can you remember if it was after you installed a new app?
ChikeD said:
Which apps you installed, can you remember if it was after you installed a new app?
Click to expand...
Click to collapse
Whatsapp
Facebook Messenger
Firefox
NS Reisplanner XTRA - A Dutch public transport app
NOS - A Dutch newsapp
Google Authenticator
Dropbox
9292 - Another Dutch public transport app
OpenVPN Connect
Buienalarm - App that warns for rain
SMS Backup & Restore
Cisco Express
Wifi Analyzer
TrackID
ASTRO File Manager
MobileVOIP
Google Goggles
Skype
EHBO - firstaid app
Remember the milk
Mobielschademelden.nl - Dutch insurance app
VLC
I can't say whether it was after installing a new app. I had the same problem earlier once, but I fixed it by repairing the phone using PC companion. Then there was an OTA (don't remember which, but must have been the last one in NL) and the problem came back. Or at least, that's how it seems, might still be hardware combined with weird timing.
Well none seems to be like one that can cause such a problem, but it's weird that a jardware problem will disapeare or surface with software updates.
I searched around on Google a bit and found a youtube video of someone with a similair problem: https://www.youtube.com/watch?v=nMlfIq8fe0I
I also found this thread for the Xperia S, which seems to describe a similair issue: http://forum.xda-developers.com/showthread.php?t=1895423
From what I read, most people either disabled some app which caused the problem or it was a hw issue.
Hello Everyone
Start off by saying I have little to no Android knowledge (rooting, custom ROMs, modding or programs for such things), however I have basic knowledge of linux and the command line.
My S2 GT-i9100 rapidly heats up and its battery is *unimaginably* and randomly depleted by Google Play Services and quickly renders it useless as a device. I want to fix it and not turn it into a brick.
I got the phone from a family member from Europe (I live in Australia), who had used it for about 6 months. When I got it, it was already unlocked and rooted by some phone place over there. I didn't have any problems.
Recently however Google Play Services (size 127 MB) has randomly started doing *something*, this despite no mobile broadband and almost no internet usage from wifi either to invoke it. Considering it is on ICS (no idea how to upgrade, or whether i should upgrade, or what to upgrade to) it has to be either a bug or a virus considering all those Android exploits in the news recently.
To fix it whenever it occurs, I clear the RAM twice then go into the list of Applications and Force Stop Google Play Services (more than once if the button isn't greyed out).
I tried to disable the components of Google Play Services(listed below) but the problem continued AND it erased the names of my contacts meaning I was left with a bunch of numbers with no name.
Google Bookmarks Sync
Google Play services
Google Services Framework
Google Account Manager
Network Location
Google Contacts Sync
Some details:
Wi-Fi use only (and nonexistent nowadays), no mobile broadband
GT-i9100 running Android 4.0.3 (ICS)
ROM, unknown if original / custom, has a T-Mobile animation screen on bootup and shutdown
It also has a yellow triangle at the bottom when I turn it on (don't care about cosmetics)
Rooted with CWW (no idea about how that works or what it means) and SuperSU (i do know how root user works in linux)
Root Browser + Terminal Emulator installed (my doing)
Google Authenticator + Microsoft Account Authenticator (i don't wanna screw up anything with these, got codes for google authenticator, need to research microsoft)
Call history and text messages (I would like to keep these and would like to know how to backup the phone first of all)
So I'm looking to figure out what would be the best course of action to fix this without screwing up anything. I know the standard solution would be a factory reset but I don't have any backups (also don't know how to), don't want to brick the phone and don't know what it would actually do, and even if it worked, how to root the phone again.
Any help would be greatly appreciated.
Hi,
i had the same massive battery draining. Problem was Google Fit App. After uninstalling the app the battery draining is gone. I think this app prevented the google services to fall in "doze" mode. Perhaps you have a similar app!?
Disclaimer: I have already posted this in the S2 specific forum, unfortunately a lack of response is why I am also posting this here.
Hello Everyone
Start off by saying I have little to no Android knowledge (rooting, custom ROMs, modding or programs for such things), however I have basic knowledge of linux and the command line.
My S2 GT-i9100 rapidly heats up and its battery is *unimaginably* and randomly depleted by Google Play Services and quickly renders it useless as a device. I want to fix it and not turn it into a brick.
I got the phone from a family member from Europe (I live in Australia), who had used it for about 6 months. When I got it, it was already unlocked and rooted by some phone place over there. I didn't have any problems.
Recently however Google Play Services (size 127 MB) (version 9.2.56) has randomly started doing *something*, this despite no mobile broadband and almost no internet usage from wifi either to invoke it. Considering it is on ICS (no idea how to upgrade, or whether i should upgrade, or what to upgrade to) it has to be either a bug or a virus considering all those Android exploits in the news recently.
To fix it whenever it occurs, I clear the RAM twice then go into the list of Applications and Force Stop Google Play Services (more than once if the button isn't greyed out).
I tried to disable the components of Google Play Services(listed below) but the problem continued AND it erased the names of my contacts meaning I was left with a bunch of numbers with no name.
Google Bookmarks Sync
Google Play services
Google Services Framework
Google Account Manager
Network Location
Google Contacts Sync
Some details:
Wi-Fi use only (and nonexistent nowadays), no mobile broadband
GT-i9100 running Android 4.0.3 (ICS)
ROM, unknown if original / custom, has a T-Mobile animation screen on bootup and shutdown
It also has a yellow triangle at the bottom when I turn it on (don't care about cosmetics)
Rooted with CWW (no idea about how that works or what it means) and SuperSU (i do know how root user works in linux)
Root Browser + Terminal Emulator installed (my doing)
Google Authenticator + Microsoft Account Authenticator (i don't wanna screw up anything with these, got codes for google authenticator, need to research microsoft)
Call history and text messages (I would like to keep these and would like to know how to backup the phone first of all)
So I'm looking to figure out what would be the best course of action to fix this without screwing up anything. I know the standard solution would be a factory reset but I don't have any backups (also don't know how to), don't want to brick the phone and don't know what it would actually do, and even if it worked, how to root the phone again.
Any help would be greatly appreciated.
Hello,
I have a Samsung Galaxy S7 (SM-G930F running TouchWiz on Android 7.0) and a Samsung Galaxy Tab A6 10.1 (SM-T580 running TouchWiz on Android 6.0.1), and I recently realized that I didn't receive any notification from Facebook Messenger on my Galaxy S7. It isn't a issue related to authorizations nor something in the settings. I tried to uninstall and reinstall the app, when I uninstalled I had to reboot the phone, and it never finished reinstalling according to the Play Store while I could in fact open the app.
Besides this, the blue filter also doesn't activate automatically like before (I checked the settings, and it should activate automatically), and Bluetooth, while detecting nearby devices, every time I send a file it just loads infinitely. On top of that, daily notifications that should pop up during the day suddenly all showed up at the same time at 2 AM.
Then I saw that I couldn't update any app on the Play Store, so I tried to follow Google feedback and uninstall Play Store updates. Now the Play Store won't update at all and the apps won't update either.
I realized it was the same thing on my Galaxy Tab, Messenger and Bluetooth not working, apps not updating. I want to point out that the tablet and the phone doesn't run on the same system. The system update notification showed up but it is impossible to confirm the update, touching the option in the settings doesn't do anything.
I ran antivirus software and Malwarebytes on both devices and both didn't detect any threats.
If it was only one device I could imagine it would be something that may have went undetected during the antivirus analysis, a problem that doesn't have an easy answer and I would maybe have restored it, but to have it on two devices makes me wonder if it will really fix it. The tablet interacts with the phone only via Bluetooth and my Google account, and is mostly used to take notes, it's not likely that what happened to the phone could have been transmitted from the phone to the tablet.
It worked fined until less than a week ago. I didn't download anything suspicious, the only thing I recall is having tried to update the Messenger app.
What could be the problem ?
Thank you.
Some very weird things started happening on my phone earlier today. It's a Nexus 5X, running 8.0 Oreo, with the October security patch. I'm not rooted and I'm careful about what I install. The phone is fairly new, from this summer.
I will begin with describing what I did in the hours before this started. I can think of two things that possibly could have started it:
1) Two of my Facebook contacts sent malicious links to me an hour before. It looked like Youtube videos but was not. I did NOT open any of these links, knowing directly they were harmful (not sure if you can be affected by just receiving them, not clicking on them?). I received them in the Messenger Lite application (an official app from Facebook with scaled-down functionality).
2) A few hours before the Facebook links, I sideloaded an APK containing the new Pixel Launcher. I got the APK from Android Police/APK Mirror.
Can't attach links, but Google for: Hands-on with the updated Pixel Launcher, including the new Pixel 2 features [APK Download]
The APK was working fine and nothing seemed odd with it (I used the launcher for a few hours). As long as Android Police know what they uploaded, this shouldn't be the cause for my problems. I bet on Facebook Messenger instead. (People that click such malware links typically get their Facebook accounts hacked, however my account seems fine and my account didn't spam others with the same link. I did not change password or did anything else to "recover" my account yet).
So what happened after this on my phone?
Here is the first thing I noticed. I open Play Store to install updates. It turns out I have one update pending, it's called BankID. This is a major Swedish app used by nearly every smartphone user in the country, and it's for signing into government websites, bank websites, insurance company websites, and much more. When I click update in Play Store two things happen almost instantly:
1) Six pictures are downloaded from Messenger Lite to my phone. That makes no sense, how could clicking a button in Google Play trigger something to happen in Messenger Lite? In fact I tried it three times, with the same behavior every time. (Well, actually opening the Messenger Lite photo album, there are only photos there I already downloaded, so nothing new seems to be added there - but the photos were probably re-downloaded I believe).
2) The BankID update downloads to 100 % (the downloading takes a little longer than expected), then it halts and does nothing, i.e. it's not installing. No error message, it just stops there. I can choose to abort and try again, which I do three times or more, with exactly the same behavior.
Also, I now notice Play Protect hasn't run for two days, but when I try to run it, it seems to be down. After ~30 seconds of scanning it says "App verification temporarily down". "App verification temporarily down" could very well be connected with the halted update I just described? It still says it hasn't run for two days after this.
When I experiment, I notice other things that are very weird indeed.
1) Notifications in Gmail, Snapchat and possibly other apps aren't coming through. By opening the apps, I can sync manually.
2) When I move a file to a new folder using the Downloads app (Files app, stock one) I get a error message saying the move operation failed. This also triggered the photo notifications from Messenger Lite (same behavior as described above, with six photos). However, after a while the moved pictures are indeed in the right folder, even though the error message saying otherwise.
3) After some time I remove "app data" for the Google Play app. When I open it after that, there are now three app updates pending (e.g. Google Wifi also). But the same behavior occurs, when I try to download one or all of them, I get the Messenger photo notifications and the updates halt at 100 % without installing. So the BankID app - which could be targeted by attackers for obvious reasons - could just be a coincidence. It could have happened with any app I suppose, this was the only one pending right then. But still, why couldn't Play Store detect other pending app updates until I refreshed it the way I did? Was Play Store blocked from connecting to Google (or forced to connect to some other server, perhaps?).
What did I do after all of this?
I uninstalled three apps:
-Facebook Lite
-Facebook Messenger Lite
-Pixel Launcher APK
However the uninstall process was very odd. A process called "Package Installer" had a notification saying "Uninstalling Lite" and "Uninstalling Messenger Lite". It didn't seem to be working, it was stuck after some time. I restarted my phone and the apps seem to be gone now, at least they aren't listed in Settings --> Apps. So the uninstall process was successful I suppose, even though it didn't seem to work.
After I restarted my phone I also noticed:
-When I install Messenger Lite from Play Store now, it's easy to uninstall it the way it should be - in mere seconds.
-When I open Play Store, updates are now installing fine. Play Protect is also scanning fine now.
Everything looks back to normal now. But I'm not trusting my device. I'm gonna factory reset it. Before I do, I wonder:
-Can I feel safe the wipe would erase whatever malware I might have had on the phone?
-Is there something I could do to let us know what caused this? Upload a log here somehow?
The only piece of advice I have received as of now is: "Try restarting in safe mode, installing some AV software, and generally looking for suspicious processes." I haven't done that yet, would it still be a good thing to do? Must I install AV software before rebooting into safe mode, or could I install it directly from safe mode? (App suggestions, AV software?).
Usually I'm very careful and security-minded. I haven't had something like this happen before. So I'm very intrigued and mad about this. I'm gonna change my Google account and Facebook account passwords later on I think (I already have 2-factor authentication enabled).
One last thing: When I install Pixel Launcher on my non-rooted phone, it's not running as a system app if my understanding is correct. (At least it shouldn't be). But none the less, when I wanted to uninstall it I had to go into Settings --> Apps and tap "Show system apps" to find it in the list. Is that normal? Perhaps it doesn't mean anything, I just want to know.
Thanks for your advice in advance. Anything else to add? What should I do know? All you might have to say is appreciated.
Come on now guys, someone must be able to help?
If I factory reset the device, will it be clean? I didn't mess with custom ROMs, root, the bootloader or something else. (I suppose the bootloader is locked).