Samsung S9 HDR playback bug? - Samsung Galaxy S9+ Questions & Answers

Hi guys I just wanted to check if anyone else is having this issue whilst attempting to play HDR content with their S9 plus or S9. When I play a video on YouTube that's HDR compatible the display kind of mutes the colors and reverts back to photo mode during playback.. not the dynamic mode with vivid colors. Even if I have dynamic display selected and video enhancer on it still goes back to a washed out photo mode whilst HDR plays. Anyone else having this issue? Maybe samsung have gone with the more accurate colors during HDR now on purpose but I doubt it and it seems like a bug. I have the s9 plus exynos model. Cheers.

pafc66 said:
Hi guys I just wanted to check if anyone else is having this issue whilst attempting to play HDR content with their S9 plus or S9. When I play a video on YouTube that's HDR compatible the display kind of mutes the colors and reverts back to photo mode during playback.. not the dynamic mode with vivid colors. Even if I have dynamic display selected and video enhancer on it still goes back to a washed out photo mode whilst HDR plays. Anyone else having this issue? Maybe samsung have gone with the more accurate colors during HDR now on purpose but I doubt it and it seems like a bug. I have the s9 plus exynos model. Cheers.
Click to expand...
Click to collapse
Yup me too on youtube...
Hope they'll fix this.

This is a common issue on Oreo, and you can fix it by setting the brightness to max. Haven't experienced it myself after the latest firmware update (ARC5).

It does not happen on my S9+. (U.S. unlocked)

Hopefully they fix this.. it comes and goes . Sometimes it's fine and others it reverts back to photo mode throughout the entire video.

Still not fix or acknowledgement from Samsung. Pretty poor. This a long with crap battery life and overheating it's not a great start.

Brightness sometimes fluctuates by itself while watching HDR videos on youtube on my SD845 S9+ which I can "fix" by turning brightness to max but otherwise HDR never shuts off for me. I have a feeling the exynos variant is the cause of a lot of problems as I keep hearing about crap battery life on Exynos versions too

I have the same issue, posted on Samsung Community on the day the phone arrived on the 9th March.
Didn't want to repeat what I said, also have images in one post to compare S8 to S9+.
https://eu.community.samsung.com/t5/Galaxy-S9-S9/S9-Mobile-HDR-not-enabled/td-p/441848

As of today still no fix or acknowledgment of the bug by Samsung..
Boxing it up and getting a refund tomorrow.

Do a hard reset after the update, now my SD845 S9+ works perfectly.

Yes my screen flickers when watching HDR video on auto brightness. When set to MAX it seems fine.

s0nixx said:
Yes my screen flickers when watching HDR video on auto brightness. When set to MAX it seems fine.
Click to expand...
Click to collapse
My screen flickered with HDR videos on YouTube, I got solved with a Factory Reset after updating.

Related

Video Stabilization off when setting is set to "on" and vice versa.

Anyone notice that one the T-Mobile Edge, that when you set "Video Stabilization" to "On" it actually doesnt stabilize the video?
Only when you set it to "off," it'll stabilized the video recording?
It's kind of the opposite, not sure why no one else noticed.
Could be wrong here, but I believe that while recording you not going to notice any stabilization. It's happening but you won't see it until replaying the processed video after the recording is done.
Pure+ said:
Could be wrong here, but I believe that while recording you not going to notice any stabilization. It's happening but you won't see it until replaying the processed video after the recording is done.
Click to expand...
Click to collapse
To check video and photo stabilization, try zooming in to 3x, point it at something and try to do a recording with it On and off, the video will do the opposite.
It work none the less, but it's counter intuitive to have it day off when it's actually on.
OP seems to be spot on. Same problem with my regular S6. Video stabilization = off turns stabilization on. With it = on, videos are jittery as hell where even my pulse through my fingertips causes the camera to shake.
So guess there's a bug in the camera app.
I just noticed the same thing with my unbranded regular Galaxy S6. If you have video stabilization turned on in camera app settings it is in fact turned off. I was surprised how poorly it stabilizes the video, so I had to use 'Stabilize' option in YouTube. Then I thought maybe my optical image stabilization component is damaged so I started playing with it and once I turned it off my video stabilization started to work very well. So it seems to be a bug in camera software. Anyway - if you want to have video stabilization you need to have it turned off Samsung logic
The reasoning is because the video stabilization setting in the camera app turns on DIGITAL Image Stabilizing by Samsung via software which is really just counterproductive to the Optical Image Stabilization already built into the camera.
So yeah, trust the OIS hardware because typically hardware > software in this field.
facetubespam said:
The reasoning is because the video stabilization setting in the camera app turns on DIGITAL Image Stabilizing by Samsung via software which is really just counterproductive to the Optical Image Stabilization already built into the camera.
So yeah, trust the OIS hardware because typically hardware > software in this field.
Click to expand...
Click to collapse
Just a question so OIS is default by default and always on am I right? Even on UHD recording?
More evidence that the switch in the camera options refers to DIGITAL image stabilization:
Set video resolution to FHD (not the 60fps option). Otherwise, the Video Stabilization setting is not available (grayed out).
Set the Video Stabilization setting to "ON".
Go back to the camera, zoom in fully (8x). While pointing at something easily identifiable, without shooting video, note that the image is stabilized quite well -- you can simulate "shaky hands" and the image is very stable, not jittery. However, you are not shooting video yet, so settings specific to video are not activated. What's happening here is the OIS is working, and doing a very good job.
Now, click the video recording button. You will notice two changes in the image: It will zoom in a little bit more without any zooming input from you, and the image will get rather UNSTABLE.
It turns out, what you had selected in the settings is actually, truly, being invoked. No, this is not a bug. The switch is not acting the opposite of how its labeled, even though the RESULT is exactly that in practice.
Here's what's happening: As someone else noted, that switch controls digital image stabilization. This is a software process, that basically crops off a small margin all the way around the picture and reserves these pixels for calculating a smaller moving "window" in the larger captured image space. The software tries to move this window around so that it follows the random small movements from jiggling, unsteady hands, etc. In this way, the image appears stable rather than moving around in the capture space.
This is why, when DIS is turned on, the displayed image zooms a little bit -- that's the "reserve image edges" being cropped off and the remaining image being expanded into the display area.
So, here's what I think is happening: When you have Video Stabilization on, the phone turns off OIS and enables the DIS algorithm. The OIS camera hardware is something like a Googolplex times better as IS than Samsung's crappy algorithm, so the end result is the appearance of IS being turned OFF and a little loss of resolution of the video image as well.
Once the video is stopped, after a few seconds you'll see the DIS turned off, OIS turned back on, and the image will zoom out a tiny bit and become very stable again.
Bottom line: The Video Stabilization setting in the S6 camera app is worse than useless. It's adverse. It should be left off at all times under all conditions.
How did this happen? My guess is, the engineering team responsible for the hardware was organizationally distant enough from the camera software team (keep in mind the latter are trying to develop an app that can run across many phones). The hardware guys put this incredible camera in the phone with awesome OIS. The software guys, not focused only on the S6, passed through the DIS that's been in the camera app forever, and no one engineer was responsible for integrating all this stuff for the camera feature itself, testing it, making sense of it, blah blah blah.
And here we are.
Bottom line: Because of the OIS in the S6, the DIS feature in the camera app is unnecessary and should be left OFF. In fact, the way it works misleads the user into thinking IS can't be had with the video resolutions higher than non-60fps FHD. In fact, exceptional IS is available at all times in all resolutions for stills and video -- the hardware OIS is always on the job, unless you turn it off by turning on the [digital] Video Stabilization option in the settings.
The only bug here, if any, is that this setting seems to turn off OIS, when it doesn't need to. Perhaps with OIS on, and the DIS processing applied to that stabilized image, we might get something even better than OIS alone. Alas...

Flicker if you keep brightness lower than full in youtube HDR videos

So i found this thing. I dont know if this is an issue. But when i keep my brightness lower than full (say 50%) and try to watch any HDR video on Youtube the screen starts flickering or tries to go to max brightness (as its required for HDR) again and again. It looks like it is flickering but all its doing is trying to reach peak brightness.
The same video when i watch in full brightness there is no flicker. As its the highest.
Also the HDR 1080P 60 fps videos lag and stutter too much in youtube. When i download them and play on vlc on V30 there are no issues at all even with HDR which plays at 50% brightness also.
I just got my LG V30+ yesterday and I have the exact same problems. It seems to be connected to ambient light somehow, because it doesn't always flicker. However the audio sync issue is present at all times when watching 1080p HDR. Completely unwatchable.
I dont think its an issue. I think it happens with every V30. I have checked it in showrooms too. Its more of a softare thing which LG needs to fix through a firmware update. Or you can just manually increase the brightness to top everytime you wanna see HDR video's on Youtube.
I see the same on my V30. It's most likely Youtube app bug. It is not happening using stock Youtube app version. 15% auto brightness goes up to 100% and stay there during whole video. In recent version it is flickering between 15 and 100% during playback. Weird indeed.
In case of 1080p60 HDR stutter, it is known issue I believe. Other phones with SD 835 SoC have it similar. Google already downgraded video options in app from 1440p to 1080p, but still not quite good.
At last some more inputson this issue. Its good to see people chipping in and hopefully google solves this or Lg
I think it started with some March app update. I have tested many HDR videos in February and everything was fine.
edit:
I have tried version 13.10.55 and it seems to be fixed.
I have a Galaxy S8 and I have the same issues with flickering to
Same thing happens on my galaxy s9+
I still have this issue. Cant watch youtube without the hdr video stuttering. Also when brightness is on low and im watching hdr fullscreen it starts flickering.
I thought this would have been fixed by now
Valinorian said:
I still have this issue. Cant watch youtube without the hdr video stuttering. Also when brightness is on low and im watching hdr fullscreen it starts flickering.
I thought this would have been fixed by now
Click to expand...
Click to collapse
I do not see any flickering, and just tested "Real 4K HDR: Cosmos Laundromat in HDR" in 1080p HDR. I adjusted the screen brightness to 30%, but once the video start, the brightness seemed to max out as it should for HDR. Manual brightness adjustment had no effect when the video is in play. My V30 is on Software version H93220k.

Hdr issue?

On S9+ exynos while i play the hdr videos on native player, youtube and even on mx player the colors don't really look that punchy to me and the whole screen switches to basic color mode when the video is played.
My screen mode is on adaptive display the resolution is set to wqhd+ and video enhancer is on
Anyone else having this issue ?
Yes. Almost the same here. Except mine flickers on and off randomly or when I bring up YouTube UI.
Sent from my SM-G965U using Tapatalk
kaboose01 said:
Yes. Almost the same here. Except mine flickers on and off randomly or when I bring up YouTube UI.
Click to expand...
Click to collapse
Have you tried playing the video with native or mx player?
Got two units one S9 and one s9+ both Qualcomm devices and both preform the same as you state, like yellowish tint or washed colors (only on HDR videos no matter what I used Netflix or youtube), I compared with my S8 and it looks stunning I think this is a software issue and Samsung should be aware of this

Netflix hdr?

Will hdr content work on the mate 20 Pro?
Not yet.
YouTube HDR works
Sent from my LYA-L29 using Tapatalk
I used the open HDR version and it's working fine with HDR (can't remember the link, I just searched Xdev)
lp77 said:
I used the open HDR version and it's working fine with HDR (can't remember the link, I just searched Xdev)
Click to expand...
Click to collapse
Can you send me a link
Is there any kind of on-screen notification to show that it is showing HDR content? I have tried some HDR videos on Youtube (I don't have Netflix) and the videos look the same to me - on my TV the difference is obvious when it is playing HDR stuff.
I have just swapped my LG screen for a BOE screen and the colours look a lot less vibrant in normal use, so wanted to test out some HDR footage to see if it made any difference - otherwise I'll be sending it back in the hope of getting an LG screen without issues!
djisgod said:
Can you send me a link
Click to expand...
Click to collapse
https://www.apkmirror.com/apk/netflix-inc/netflix/netflix-6-18-0-build-21-31541-release/
With this version it at least shows me that HDR is available on certain content. But I don't see much of a difference playing it.
shineyads said:
Is there any kind of on-screen notification to show that it is showing HDR content? I have tried some HDR videos on Youtube (I don't have Netflix) and the videos look the same to me - on my TV the difference is obvious when it is playing HDR stuff.
I have just swapped my LG screen for a BOE screen and the colours look a lot less vibrant in normal use, so wanted to test out some HDR footage to see if it made any difference - otherwise I'll be sending it back in the hope of getting an LG screen without issues!
Click to expand...
Click to collapse
When playing an HDR video from YouTube your screen should go to full brightness, that's normally an indication it has switched to HDR mode.
---------- Post added at 12:51 PM ---------- Previous post was at 12:49 PM ----------
kai84m said:
https://www.apkmirror.com/apk/netflix-inc/netflix/netflix-6-18-0-build-21-31541-release/
With this version it at least shows me that HDR is available on certain content. But I don't see much of a difference playing it.
Click to expand...
Click to collapse
I get the HDR logo on content even from the official app, but I don't think it plays in HDR mode.
Mine doesn't go to full brightness. Just tried streaming Black Panther in 4k HDR and it looks awful - very dark and colours are not popping out half as much as they did on my previous HTC U11 which didn't have an OLED screen. Think I'll be returning this one next week in the hope of getting a (fixed) LG screen!
It definetely changes the screen settings while playing HDR content. The red of the netflix search bar etc. changes noticably but I can not really see any difference in the content.
But I heard opinions, that HDR on a Smartphone is not really noticeable and made little sence.
Out of interest, is yours a BOE or LG screen?
I also noticed the reds go very garish on the menu of my streaming software, but the actual film stayed normal colour.
just check.... our mates have widevine lv1 so it should be playing 4k and hdr.... maybe huawei somehow just disabled to show hdr content?!
shineyads said:
Out of interest, is yours a BOE or LG screen?
I also noticed the reds go very garish on the menu of my streaming software, but the actual film stayed normal colour.
Click to expand...
Click to collapse
LG at the moment but getting expecting on friday
---------- Post added at 05:42 PM ---------- Previous post was at 05:38 PM ----------
demon2112 said:
just check.... our mates have widevine lv1 so it should be playing 4k and hdr.... maybe huawei somehow just disabled to show hdr content?!
Click to expand...
Click to collapse
No, works just fine on Youtube
kai84m said:
LG at the moment but getting expecting on friday
---------- Post added at 05:42 PM ---------- Previous post was at 05:38 PM ----------
No, works just fine on Youtube
Click to expand...
Click to collapse
how to check this?
edit.... nevermind hahaahah
shineyads said:
Is there any kind of on-screen notification to show that it is showing HDR content? I have tried some HDR videos on Youtube (I don't have Netflix) and the videos look the same to me - on my TV the difference is obvious when it is playing HDR stuff.
I have just swapped my LG screen for a BOE screen and the colours look a lot less vibrant in normal use, so wanted to test out some HDR footage to see if it made any difference - otherwise I'll be sending it back in the hope of getting an LG screen without issues!
Click to expand...
Click to collapse
Seeing if you are playing a video in HDR is quite easy actually. Just press a volume button and you should notice the blue tones are... well... more blue. Another thing to do is trying to adjust the brightness of your screen.
Oh and when playing a HDR video on youtube, switch between landscape mode (fullscreen) and vertical mode (the mode where the video is only on the top of the screen).
-edit- The underlined part is for the Mate 20 Pro. Maybe the bar is also affected on LG? Anyway, there are two more (general) tips so you should be able to find out.
Another thing is that I noticed Netflix is now offering HDR on the Mate 20 Pro, but it doesn't look HDR to me. It is definitely going to HDR-mode as I can clearly see (as what I described above) the difference in color blue of the volume bar. But hey, does an already bright and saturated OLED display need HDR? Except for the wider color gamut of-course, which is really lovely on the video's with HDR on YouTube. Sometimes, with some scenes and probably specific colors, I find the display kind of 3D-isch. Which is very nice
Rijke_Tatta said:
Seeing if you are playing a video in HDR is quite easy actually. Just press a volume button and you should notice the blue tones are... well... more blue. Another thing to do is trying to adjust the brightness of your screen.
Oh and when playing a HDR video on youtube, switch between landscape mode (fullscreen) and vertical mode (the mode where the video is only on the top of the screen).
-edit- The underlined part is for the Mate 20 Pro. Maybe the bar is also affected on LG? Anyway, there are two more (general) tips so you should be able to find out.
Another thing is that I noticed Netflix is now offering HDR on the Mate 20 Pro, but it doesn't look HDR to me. It is definitely going to HDR-mode as I can clearly see (as what I described above) the difference in color blue of the volume bar. But hey, does an already bright and saturated OLED display need HDR? Except for the wider color gamut of-course, which is really lovely on the video's with HDR on YouTube. Sometimes, with some scenes and probably specific colors, I find the display kind of 3D-isch. Which is very nice
Click to expand...
Click to collapse
Does the volume and brightness thing still hold true. I just got a replacement and the volume bar colour doesn't change anymore and It doesn't go to fully bright automatically like it did before. Content also looks same as my other none hdr phone.
Loving Huawei atm. On my 6th phone...
HDR for this phone is coming by Emiu related. I'm on. 153 version on later version there is support for HDR Netflix, is not related to the Netflix app, no its based on version of EMIU LATER THEN 153
Sent from my LYA-L29 using Tapatalk
Nem9h88 said:
Does the volume and brightness thing still hold true. I just got a replacement and the volume bar colour doesn't change anymore and It doesn't go to fully bright automatically like it did before. Content also looks same as my other none hdr phone.
Loving Huawei atm. On my 6th phone...
Click to expand...
Click to collapse
I just checked it for you and come to find that it's different now.
TL;DR:
The answer is no, the brightness can now be changed and will not be set to max while in HDR mode and the blue of volume bar is hardly noticeable now (it's a lighter shade of blue now while in HDR mode).
This is on my YouTube app:
- Brightness can be adjusted now (before it was maxed out)
- The saturation of the blue in the volume bar is another hue, much less noticeable. Before it would to change to a darker tone (yet brighter, thanks to the HDR) of blue. Now it's a lighter tone of blue. Much less noticeable in my opinion.
You can check if a video on YouTube is playing in HDR by checking the quality it's playing in. It should say HDR after the resolution. If you question if the video is actually playing in HDR (despite it saying it's hdr), I recommend (I'm can't post links yet): paste this after youtube.com "/watch?v=tO01J-M3g0U&t=21s" . The image of the cheetah shouldn't have blown out white on it's belly, the details should remain visible in it's fur. To really check if the richer colors of HDR are being applied, I suggest comparing some hdr content with a monitor (not a TV as they use image enhancers).
As for Netflix:
- I didn't notice any difference, except for the volume bar having this brighter blue now. But that's because the volume bar isn't controlled by an app but by the system itself. So that's as expected.
- Not noticing a difference on Netflix isn't necessarily a bad thing. A movie might not have/want those popping colors of HDR (I'm comparing to the flashy HDR samples on YouTube for this, like the one I gave earlier). Also having an OLED screen is already what you might call "HDR" (having dark blacks and bright whites, while being able to see all the details in between the dark and light), it's only a matter of a wider color gamut to produce more popping colors, which again, might be different in the movie industry compared to the samples of HDR on YouTube. To truly test this, one should test it with an LCD screen.

Question Videos are washed out in many apps such as Google Photos/Chrome

Hello all,
This has been an issue since I got the pixel 6 at launch. When playing videos, the shadows appear washed out. It appears to be some sort of gamma shift or HDR tone mapping issue. This happens when in google photos, chrome browser, imgur, even other apps. (youtube is fine).
I've confirmed in person this happens to other pixels one of which was pixel 6 pro.
The issue is recorded here:
I tried changing the color setup under display options in system settings, turning off H265 in camera settings, booting into safe mode, forcing 60hz refresh rate, but it still washes out the videos.
This does not happen with videos shot by other phones, for example my wife's iPhone shot video then sent it over to me and the gamma shift does not happen...
Strange thing is, in Chrome while playing the video, as soon as I swipe up from the bottom to open the recent apps, the video jumps back to normal as seen here:
https://imgur.com/a/Va3l5fQ
I reported this to google, and their chat support to me to fully nuke my phone to factory....
Does anyone have any idea why this is happening, and could other Pixel 6 users verify it's happening on their devices as well ?
Thank you
Luke14789 said:
Does anyone have any idea why this is happening, and could other Pixel 6 users verify it's happening on their devices as well ?
Click to expand...
Click to collapse
I seldom shoot video with phones and usually don't like to reference reviews. But from what you described Dxomark's summary about video performance is looking to be spot-on.
Google Pixel 6 Camera review: An outstanding performer in its segment - DXOMARK
The Google Pixel 6 camera displayed an outstanding performanc and is currently the best option for photographers who prefer smaller devices.
www.dxomark.com
My experience with dark objects in still photos has been somewhat similar. Recently I couldn't get enough detail photographing black camera bodies I'm selling online. Even with direct light from a daylight LED lamp I ended up using night mode. Every speck of dust showed up which wasn't ideal either.
Over all, though, I like the Pixel 6 camera.
Luke14789 said:
Hello all,
This has been an issue since I got the pixel 6 at launch. When playing videos, the shadows appear washed out. It appears to be some sort of gamma shift or HDR tone mapping issue. This happens when in google photos, chrome browser, imgur, even other apps. (youtube is fine).
I've confirmed in person this happens to other pixels one of which was pixel 6 pro.
The issue is recorded here:
I tried changing the color setup under display options in system settings, turning off H265 in camera settings, booting into safe mode, forcing 60hz refresh rate, but it still washes out the videos.
This does not happen with videos shot by other phones, for example my wife's iPhone shot video then sent it over to me and the gamma shift does not happen...
Strange thing is, in Chrome while playing the video, as soon as I swipe up from the bottom to open the recent apps, the video jumps back to normal as seen here:
https://imgur.com/a/Va3l5fQ
I reported this to google, and their chat support to me to fully nuke my phone to factory....
Does anyone have any idea why this is happening, and could other Pixel 6 users verify it's happening on their devices as well ?
Thank you
Click to expand...
Click to collapse
Did you ever find an answer to this? I'm having the same issue... though it's not for every video, just in certain programs/websites.
Cheers.
I've been able to remedy this in chrome by turning off HW Overlays in Developer Options.
It's still an issue in Google Photos.
Luke14789 said:
I've been able to remedy this in chrome by turning off HW Overlays in Developer Options.
It's still an issue in Google Photos.
Click to expand...
Click to collapse
Thanks for this. I'll let you know if I discover any other fixes.
Luke14789 said:
Hello all,
This has been an issue since I got the pixel 6 at launch. When playing videos, the shadows appear washed out. It appears to be some sort of gamma shift or HDR tone mapping issue. This happens when in google photos, chrome browser, imgur, even other apps. (youtube is fine).
I've confirmed in person this happens to other pixels one of which was pixel 6 pro.
The issue is recorded here:
I tried changing the color setup under display options in system settings, turning off H265 in camera settings, booting into safe mode, forcing 60hz refresh rate, but it still washes out the videos.
This does not happen with videos shot by other phones, for example my wife's iPhone shot video then sent it over to me and the gamma shift does not happen...
Strange thing is, in Chrome while playing the video, as soon as I swipe up from the bottom to open the recent apps, the video jumps back to normal as seen here:
https://imgur.com/a/Va3l5fQ
I reported this to google, and their chat support to me to fully nuke my phone to factory....
Does anyone have any idea why this is happening, and could other Pixel 6 users verify it's happening on their devices as well ?
Thank you
Click to expand...
Click to collapse
This also happens on samsung note 10 plus . But the developer option fix helps . Contrast is now much better everywhere not just chrome ! Looks like this is bug is affecting all apps except maybe video player and camera Thanks
vladimirhr98 said:
This also happens on samsung note 10 plus . But the developer option fix helps . Contrast is now much better everywhere not just chrome ! Looks like this is bug is affecting all apps except maybe video player and camera Thanks
Click to expand...
Click to collapse
what's the option??
Daenjel said:
what's the option??
Click to expand...
Click to collapse
Author of the post found the solution and you should be able to see it in the thread. "turning off HW Overlays in Developer Options." It helped me a lot
vladimirhr98 said:
Author of the post found the solution and you should be able to see it in the thread. "turning off HW Overlays in Developer Options." It helped me a lot
Click to expand...
Click to collapse
Sorry if I didin't understand it at first, the toggle to disable HW Overlays in the developer options will always turn off again, at least in Pixel 6, so that's what confused me
Daenjel said:
Sorry if I didin't understand it at first, the toggle to disable HW Overlays in the developer options will always turn off again, at least in Pixel 6, so that's what confused me
Click to expand...
Click to collapse
Huh it stays on on note 10 . In that case i am not shure how u can keep it on. Can u elaborate on when it turn itself off back again?
Weird, after I turn it on, I can go to any other screen on the phone, if I come back the toggle it´s off again, maybe it´s a bug on my end, here´s the example

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