Hi,
When I recording movies, where moving objects are located (eg, filming a child) loses focus. Auutofocus works for a while before he catches the right object again.
This can be seen in the following video at minute 1:15
https://www.youtube.com/watch?v=PMh34Oq0GmA
Do you have such a problem?
Hi
Did you find any solution to this? I am having the same problem, but with Honor 10, not Honor View 10.
Thanks
Same here bro....
Unfortunately I did not find a solution. Probably this type is so.
I have both honor 10 and honor view 10. The problem is visible only on view 10.
@meriox, @Supyko and @wallah
I know it is a bit late and I don't know if you already contacted Huawei, but I found this thread when searching for the same/similar problem. We are talking about something similar in here, and looks like that happens with some phones with specific EMUI builds. That problem appeared in some phones recently after updating to EMUI 9.1. I don't know if the problem is exactly the same, but you can check the videos I posted in the newer thread. The solution seems to be to get Huawei to fix it if you still have warranty or change your EMUI build.
I have the same issue since 9.1 arrived. Will it be fixed with next build or shall I send it to service?
No one knows. If your warranty allows you to wait, and if the problem is not bothering you much, maybe you can wait. I know only a case where the phone went to Huawei service, but the user is using 8.1 now, so we don't actually know if Huawei fixed anything. Just some/few phones have the problem, so a change in the hardware may solve the problem. I returned mine because I was in the return period, and I'm waiting for a new one to check I it still has the problem...
Hi Everyone, I downgraded my phone to EMUI 8.0 and found no auto focus issue. The focus issue is only on EMUI 9.0 and 9.1. There is a firmware with september security update and auto focus issue fixed present on firmware finder but it has "log" written on it, so its still in Beta update. I hope it gets resolved.
Hi Everyone, this problem happened in my Honor 10 after a update EMUI 9.1. The curious issue was they minimized the Instagram video lag on "histories", but not completely. So I will try a downgrade.
FNBarcelos said:
Hi Everyone, this problem happened in my Honor 10 after a update EMUI 9.1. The curious issue was they minimized the Instagram video lag on "histories", but not completely. So I will try a downgrade.
Click to expand...
Click to collapse
Look into the Honor 10 forum here in XDA. The problem is well known, but not everyone has it. If you contact Huawei support they say they will fix it under warranty. I don't know anyone who tried that (just one person, but decidede not to update to 9.1 again. They switched the camera and the mainboard.
I've tested 2 Honor 10 devices and I will receive tomorrow the third to see if the problem doesn't exist in this third unit. I asked in other foruns and just some people have the problem. I belive there are some camera hardware production batch that has problems with the laterst firmware.
im also having this issue guys
kuljit55 said:
im also having this issue guys
Click to expand...
Click to collapse
...me too...
I will hope in a bug fix soon...
Hello everyone, I just received a fix (France).
Update 9.1.0.351 : fix autofocus issue and security patch (September)
I didn't try it yet.
Edit : after few test, yes the problem is fixed.
However, I noticed the EIS is getting crazy if the phone is moving to quickly or unexpectedly. I don't know if it was like this before.
Hello. Being in France, i received a new fix, 9.1.0.351, wich i installed some minutes ago.
Like Pistache9 said, the issue is resolved, finally.
We can now use our phones xithout stressing .
I got update in Czechia too. Focusing issue seems to be fixed or it's much much better at least. Also I didn't notice any crazy behaviour with EIS.
After restarting the app I couldn't reproduce this behaviour. Everything is working fine now.
Now waiting for emui 10 beta haha
Hello, have anyone recieved the new Update for the View 10 in Germany ? I'm still waiting.
Oh well... I'm not sure whether I had this issue before update to EMUI 10 or not, but I'm surely noticing it more and more now. In about 1 in 10 photos, the camera focuses just totally wrong but acts like everything is okay. It is quite disappointing to find out back home that the interesting picture I took is blurry mess, or the middle part of stitched panorama is out of focus.
My camera lens is not getting dirty or greasy and definitely is not scratched. (See attached pictures taken just few seconds apart - ignore that I can't hold the phone in a level...)
Anyone else having issue like this or is the phone trying to tell me that I should upgrade?
jenda.69 said:
Oh well... I'm not sure whether I had this issue before update to EMUI 10 or not, but I'm surely noticing it more and more now. In about 1 in 10 photos, the camera focuses just totally wrong but acts like everything is okay. It is quite disappointing to find out back home that the interesting picture I took is blurry mess, or the middle part of stitched panorama is out of focus.
My camera lens is not getting dirty or greasy and definitely is not scratched. (See attached pictures taken just few seconds apart - ignore that I can't hold the phone in a level...)
Anyone else having issue like this or is the phone trying to tell me that I should upgrade?
Click to expand...
Click to collapse
I do not have focus issues anymore since an EMUI 9 Update. Never got any issues with EMUI 10 with the camera. However, i noticed that since 1 or 2 weeks, my pictures seems pretty blurry like my lens is dirty, but it is not. The focus works well however.
Don't know how to help you on that, sorry.
Related
Hello everyone, I just got this tablet today and I'm having an issue with it. I was trying to play a music game and I noticed that when I touched both extremes of the screen the multitouch would release my fingers for some reason. I've recorded a video of it using a multitouch application just to make sure I wasn't going crazy, here it is:
Link to the Youtube video
Do you think it's defective? If anyone has this M5 10 tablet could you test it for me and see if you also have the same multitouch issue? Since I just got it today, should I return it? Or is it something that can be fixed?
Thank you.
Received mine today from Boulanger in France, i used the same software as you to test it. Everything is working fine, even with 3 or 4 fingers, using the same kind of routine you used. So i suppose that your tablet is faulty. Sorry mate.
RubyRP62 said:
Received mine today from Boulanger in France, i used the same software as you to test it. Everything is working fine, even with 3 or 4 fingers, using the same kind of routine you used. So i suppose that your tablet is faulty. Sorry mate.
Click to expand...
Click to collapse
This stuff happens Thanks for testing it out! This one is going back
I have the same problem bro! You can find my post here: https://forum.xda-developers.com/showthread.php?t=3777471
I have already open a ticket on the support
Sent from my [device_name] using XDA-Developers Legacy app
I have the same issues als well. You can see it very well with the App "Multi touch test" from Spencer Studios.
Has someone more info on this issue as the tablet is useless for me with those touch problems and I will send it back if there is no fix available in the near future.
andrgin said:
I have the same issues als well. You can see it very well with the App "Multi touch test" from Spencer Studios.
Has someone more info on this issue as the tablet is useless for me with those touch problems and I will send it back if there is no fix available in the near future.
Click to expand...
Click to collapse
Hi Andrgin, which is your problem? In my case I have the problem only if I touch the screen with two fingers. In this case seems that the tablet, after 2 sec, can't recognize anymore the touch. I'm waiting the response of the support for the ticket that I opened, hopping that they can tell me that is only a software problem and not an hardware issue, let's see...Anyway I have your idea too, I bought this tablet to play music game and is really useless with this problem.
When I touch the screen with 2 fingers at the same time and do not move them for about 1 second the tablets looses the touch of both fingers. It does not happen if I dont put both fingers down at the same time (more than about 500ms), move the fingers around while they touch the screen. Also it does not happen with 3 or more fingers.
To me it seems like the system treats the as a gesture.
I made a video about it:
youtu.be/PXXakOw_1Hk
I also thinks that the system treats this as some kind of a weird gesture. I don't think it is related to the hardware. I'll ask the Huawei support soonish because it really is annoying with cytus 2 for example or even pdfs when you want to pan soon and have 2 fingers on it and then your touch input gets removed.
This is with the 10 pro
Could it be, I hope that you are right but is really strange that only some devices have this problem, if it is a software problem, all the devices with this software need to have the issue.
I think all have this problem. So far everybody that said he does not have this bug had tested it the wrong way. You have to place both fingers at the same time and do not move them. If you move them while touching the screen it still works.
And no I dont think it is hardware related.
I also experienced this (talked about it in another thread), but it must be more complicated than that.
It's not something that systematically happens whenever i put two fingers down a the same time. It works just fine most of the time, but occasionally notes will drop, always in the same spots, in the same songs. "Pointer location" shows the touch is still being registered, if that's anything to be trusted.
I'll take the occasion to ask again since there seem to be other people who play music games in this thread: beside the touchscreen issues, has anyone noticed a slight delay on the audio feedback? I'm talking about a 100-150 ms delay from the moment i touch the screen to the moment the corresponding sound effect plays. The touch itself is registered correctly, but the audio lags behind for some reason.
Either way, i sent back the 10.8", gonna have the 8.4" here by tomorrow i hope, will update on how this one behaves.
It does not matter where you place your fingers only that it happens at the same time (less than about 500ms) and you dont move them for about 1 second.
About audio I dont know. Most time I had sound off.
It may be a general Android Oreo bug, although the article speaks about Android 8.1, not 8.0:
https://www.xda-developers.com/android-8-1-oreo-multi-touch-bug-fixed-june-update/
Maybe Huawei used parts of Android 8.1 for the M5.
A fix from Google is planned for the June security update.
Just tested the 8.4", after installing the new update. Interestingly enough, it didn't seem to drop any inputs.
The sound delay, however, is exactly the same, and it baffles me no one else seems to notice it.
On top of that, i think i got a defective unit, as the charging speed starts off at 3300-3400 mAh, then drops to 500-600, never to rise again. So much for quickcharge.
Battery also seems to run considerably hotter for no apparent reason: 37 degrees Celsius while charging at that pitiful speed, no other apps running.
For reference, the 10.8" never exceeded 32 degrees, and that's while charging at max speed, with apps running at the same time.
Overall, this tablet has been nothing but a huge disappointment, i'll just refund it and wait for something else to come out at this point.
Edit: it charges normally when the screen is turned off. When the screen is on, the charger seems to provide enough current to offset whatever i'm consuming, plus those 500-600 extra mAh, so no matter what i'm doing that speed doesn't change. The 10.8" was charging normally, full speed minus whatever power i was drawing, so i'm still pretty sure something's not right.
@chris_g I really hope it could be the problem but wait two more months it's really frustrating! For now I haven't received yet one answer from the support...
Not really good news from Italian support, them tell me that no reports was received about our problem, so them suggested me to try to reset the device to the default to see if is a software problem. Did you guys found something else? I'm really thinking to request the replace of the device.
Just to be sure, could someone give me the mail of the international/English support? I want to try to write a mail also to them.
Cheers
I got the M5 Pro from amazon.it and the warranty check showed that I get warranty in most European countries. I opened a ticked with the Austrian support providing all the info they needed. They said they dont know of the problem so far and will forward it. This was over 1 week ago and I did not receive any response yet.
Replacing the tablet will not solve anything because every M5 (at least the 10" versions) have this bug.
And no it is not an Oreo bug because my Mate 10 (also EMUI 8.0) works fine. I guess it is some code Huawei added to support the pen.
Firmware Finder already shows a EMUI 8.1, but it is not approved for installation yet. I guess we will get Oreo 8.1 in a few weeks/months and this bug will hopefully be fixed in the new version.
andrgin said:
Firmware Finder already shows a EMUI 8.1, but it is not approved for installation yet. I guess we will get Oreo 8.1 in a few weeks/months and this bug will hopefully be fixed in the new version.
Click to expand...
Click to collapse
Don't be so optimistic on that one, as Google themselves introduced an all new multi-touch bug in the 8.1 base. Thus one bug will maybe just be replaced by another one, as Google already stated that they'll have the bug fixed in the June update soonest. Let's hope Huawei uses the patched June base to upgrade our tablet to 8.1.
Sent from my HTC U11 using XDA Labs
Huawei already ships Android 8.1 with the P20 so I guess we are getting the same code. I never heard about multi touch problems there so I guess Huawei has already replaced that faulty Google code. With all the people complaining about late Android updates for existing devices, but there is a reason most vendors wait until they release a new Android version for the masses. Google phones are simply beta test devices.
I have the 8.4" wifi model. It suffers the multi-touch problem but not the sound delay problem. I tried the drum pad app, sounds play instantly as soon as I touch them.
Hey everyone. So asking for a friend that has the phone.
When trying to use the camera app, everything seems to be out of focus, as if it doesn't wanna adjust. Played around with settings, and wiped data/cache.
I've installed another camera app with manual controls of focus, iso and what not, but still the same.
I think he updated it pretty recent because he is running on 8.1.0.
Just asking to see if anyone else is having similar issues.
lilchicano said:
Hey everyone. So asking for a friend that has the phone.
When trying to use the camera app, everything seems to be out of focus, as if it doesn't wanna adjust. Played around with settings, and wiped data/cache.
I've installed another camera app with manual controls of focus, iso and what not, but still the same.
I think he updated it pretty recent because he is running on 8.1.0.
Just asking to see if anyone else is having similar issues.
Click to expand...
Click to collapse
Here is a post with the same problem:
https://www.asus.com/zentalk/thread-250023-1-1.html
I think it is a hardware issue and I think they returned the phone for a new one.
Tesla74 said:
Here is a post with the same problem:
https://www.asus.com/zentalk/thread-250023-1-1.html
I think it is a hardware issue and I think they returned the phone for a new one.
Click to expand...
Click to collapse
Yeah we tried googling around but weren't able to find anything specific for the phone, and we even found ourselves on their fourms too. Lol
Well it looks like this may be the case, I'll be sure to pass along the info over to him.
Thank you!
Camera issues
So I've had this phone since November 7th and when I got it I noticed the camera was pretty good. After I updated it I noticed that there have been some focus issues and some other problems I pretty much got it day one in the USA through shipping. When I first received it it was fine and now after updating it I've noticed some issues. I think this is a software issue. Since I've gotten it I think I've updated it four times and I retested the camera and I've gone through a few settings. It's not the same as when I first used it. So, I don't think this is a hardware issue at all I totally believe this is software problem. Let me know your thoughts.
I just started to have this issue as well. I am not sure if its hardware or software related but the problem seems to have cropped up after my lastest firmware update.
It was me who had this issue, it was related to a defective Laser Autofocus.
Einheit-101 said:
It was me who had this issue, it was related to a defective Laser Autofocus.
Click to expand...
Click to collapse
@Einheit-101 Did you get any unit replace? Or was it just being fixed?
It has been fixed, not replaced.
I have this problem over three months now. I thought I was the only one but I found that many others have this issue too. Does HONOR know about this issue on the device? I hope so because it is very annoying after taking two pictures with the ai feature on, I press the button to take a photo a nothing happens I have to manually disable ai or to switch from video to camera again for another two camera shots. I contacted honor support they said to do factory reset, clean cache reinstall apps relogin to my Google account nothing has fixed this damn issue. Waiting for emui 9 if the update doesn't fix it I will sell my phone cause it's very frustrating
SithLordRevan said:
I have this problem over three months now. I thought I was the only one but I found that many others have this issue too. Does HONOR know about this issue on the device? I hope so because it is very annoying after taking two pictures with the ai feature on, I press the button to take a photo a nothing happens I have to manually disable ai or to switch from video to camera again for another two camera shots. I contacted honor support they said to do factory reset, clean cache reinstall apps relogin to my Google account nothing has fixed this damn issue. Waiting for emui 9 if the update doesn't fix it I will sell my phone cause it's very frustrating
Click to expand...
Click to collapse
Same issue with me
I have same issue before. Now i have EMUI 9 and it fix the problem with the expense of heating fast...
zhalickortiz said:
I have same issue before. Now i have EMUI 9 and it fix the problem with the expense of heating fast...
Click to expand...
Click to collapse
OH really? That's good news nevermind about heating just to fix this damn problem. I live in Greece and the emui 9 still hasn't come though...
I have emui 9 now but sometime the problem still exists.
Same issue with Oreo. But I don't dare update to Pie because I heard that some people still have this problem
Sent from my Honor 10 using XDA Labs
Hello,
My wife's been having a Honor 10 (COL-L29) for a little over half a year. Everything fine except the camera is constantly hunting for focus. Every few seconds it is refocusing by moving the lens from close-up to infinite and back to correct focus. I've tried it with the latest camera included in software v9.1.0.326 but also with a random 3rd party app. You can clearly hear the focusing camera elements moving.
The most annoying part is during video recording. And since we have a 7 month old baby, she's filming him a lot.
I've tried searching online but nobody seems to have complained about something similar until now.
My OnePlus 5 doesn't do the same thing in the same environment, so I cannot blame some colors, textures or similar.
Will also try posting on honor/Huawei forums in a moment.
Any suggestions will be much appreciated!
yeah, I got that problem too..... a bit annoying. Maybe I did not realize, but as far as I remember.....it was not happened on EMUI 8.1. The problem starts after updating to EMUI 9.
Yeah I've had this to after the last software upgrade.
I've been chatting with a support rep today.
Interestingly, she talked like she was aware of the problem (she immediately recognised what I was thinking about) and she asked me when did the problem appeared (like it was introduced by an update).
Clearing the camera's and the phone's cache didn't help. I was thinking of checking out if another phone has the same issue (if I can still find one on display).
Otherwise the rep advised me to go to a service center or contact the seller.
daniel_loft said:
Hello,
My wife's been having a Honor 10 (COL-L29) for a little over half a year. Everything fine except the camera is constantly hunting for focus. Every few seconds it is refocusing by moving the lens from close-up to infinite and back to correct focus. I've tried it with the latest camera included in software v9.1.0.326 but also with a random 3rd party app. You can clearly hear the focusing camera elements moving.
The most annoying part is during video recording. And since we have a 7 month old baby, she's filming him a lot.
I've tried searching online but nobody seems to have complained about something similar until now.
My OnePlus 5 doesn't do the same thing in the same environment, so I cannot blame some colors, textures or similar.
Will also try posting on honor/Huawei forums in a moment.
Any suggestions will be much appreciated!
Click to expand...
Click to collapse
Huawei has released a patch pack that seems to solve this problem for Honor 10 in China (COL-AL00 COL-AL10 COL-TL00 COL-TL10). I guess the oversea version is on it's way
Im in the UK and I'm already on .326
I have the same problem and running .326 version .
Glad that i am not the only one.
I found out that if after u ar starting a video and manually do a focus with one finger it stops hunting focusing after.
I first discovered the problem after upgrading to emui 9.1.
Hope this will help others!
I was to the service center some 4-5 days ago. The guy there took a look at the phone, I showed him the issue and he acknowledged it. He ordered a new camera module, a mainboard and something else (I didn't understood what he said): I'm waiting for a call from the service center for the actual parts replacement.
So after what u said then this is a hardware problem not a software problem and i should find the nearest shop and have look!
I'm afraid that it's 400 km from me the neareast shop.
I don't know what it is. I am checking for a new software version on a daily basis (until I'm called that the parts arrived).
I only reported back what the dude from the official service center told me.
daniel_loft said:
I was to the service center some 4-5 days ago. The guy there took a look at the phone, I showed him the issue and he acknowledged it. He ordered a new camera module, a mainboard and something else (I didn't understood what he said): I'm waiting for a call from the service center for the actual parts replacement.
Click to expand...
Click to collapse
please don't forget to let us know how it goes with the new hardware....
So yesterday afternoon got the parts exchanged: mainboard, cameras & back plate. Apparently the back plate cannot be glued back upon removal. The whole thing took some 3.5 hours.
Weirdly the mainboard came with some version 8.1.0.1xx EMUI. I don't know if it was preinstalled of the service tech guy flashed after assembling the phone.
The problem is gone but I cannot say for sure if it is the old software or the new hardware.
When trying to update the software (before restoring with HiSuite) I only got a small version bump (still 8.1.0.1xx). HiSuite was proposing me an update but didn't take it. I want to film something, update, film the same again all while the phone is on a tripod pointing exactly at the same scene.
So yesterday afternoon got the parts exchanged: mainboard, cameras & back plate. Apparently the back plate cannot be glued back upon removal. The whole thing took some 3.5 hours.
Weirdly the mainboard came with some version 8.1.0.1xx EMUI. I don't know if it was preinstalled of the service tech guy flashed after assembling the phone.
The problem is gone but I cannot say for sure if it is the old software or the new hardware.
When trying to update the software (before restoring with HiSuite) I only got a small version bump (still 8.1.0.1xx). HiSuite was proposing me an update but didn't take it. I want to film something, update, film the same again all while the phone is on a tripod pointing exactly at the same scene.
daniel_loft said:
So yesterday afternoon got the parts exchanged: mainboard, cameras & back plate. Apparently the back plate cannot be glued back upon removal. The whole thing took some 3.5 hours.
Weirdly the mainboard came with some version 8.1.0.1xx EMUI. I don't know if it was preinstalled of the service tech guy flashed after assembling the phone.
The problem is gone but I cannot say for sure if it is the old software or the new hardware.
When trying to update the software (before restoring with HiSuite) I only got a small version bump (still 8.1.0.1xx). HiSuite was proposing me an update but didn't take it. I want to film something, update, film the same again all while the phone is on a tripod pointing exactly at the same scene.
Click to expand...
Click to collapse
I just got a new Honor 10, a week ago. I made all the EMUI updates before testing the camera. I noticed the horrible focus in and out problem, and I was prepared to send it back to the seller. After I searched a bit, I found this thread and I realized it may not be a hardware problem, but a software problem. I'm now downgrading to EMUI 9.0 and hooping the HiSuite allows me to downgrade later to 8.1 to test if the problem disappears. BTW, the post processing of the photos in low light is also horrible, especially with people's faces. But I want to keep the phone because of the size, price and specs.
Do you have any more information about your case? Had you the opportunity to do the tests with 9.1?
I haven't update it yet. My wife keeps on postponing it.
Right now it is on 8.1.0.104 and it wants to install 8.1.0.151.
The problem seems to be almost gone, except for critical situations (carpet with high contrast pattern), but even then it is barely noticeable.
It will stay on this software for the time being...
daniel_loft said:
I haven't update it yet. My wife keeps on postponing it.
Right now it is on 8.1.0.104 and it wants to install 8.1.0.151.
The problem seems to be almost gone, except for critical situations (carpet with high contrast pattern), but even then it is barely noticeable.
It will stay on this software for the time being...
Click to expand...
Click to collapse
I have an update on my side. I downgraded to 9.0 and I still had the problem. But when I downgraded to 8.1 the problem simply disappeared! I'm using the build ending in 151, so I think you can upgrade to that version with no problem. If you upgrade to 9.0 and the problem continues, just make a backup before upgrade, and then you can downgrade to 8.1 again and restore with HiSuite (very simple and fast do downgrade).
When you have the problem, you can "fix" it downgrading to 8.1 with HiSuite, but we don't know why some people have the problem, and apparently a lot of people don't have the problem at all. If your works now with 9.0 or 9.1, it probably have something to do with some hardware change in the Honor 10 production that caused the problem.
anyone tried other camera app? I'm gonna try Open Camera
I've tried some random app. I don't remember the name, but the behaviour was the same.
I've mentioned this in the initial post.
I seems that I only have de problem with 9.1 (in the 2 version available). I 'm testing 9.0 and it seems ok.
Techanderer said:
I seems that I only have de problem with 9.1 (in the 2 version available). I 'm testing 9.0 and it seems ok.
Click to expand...
Click to collapse
So it's a software problem after all.
I am curious, did u downgrade, and the downgrade wiped your ur data?
Hello everyone
Since I've updated my Huawei P20 Lite to Android Pie and EMUI 9, my Snapchat does weird things. When I take a picture, it has a little delay until he's actually captured. Also, when I send a Snap to someone else, a little bit of my photo gets cut off, this also happens when I post something on my story.
Snapchat and my new Huawei version clearly doesn't match (anymore). I've mentioned from other owners of my phone model, they also encounter the same problems. Except from the fact Snapchat drains my battery, everything works fine. Does someone has a fix for this annoying problems?
Thanks in advance
Rob Nickmans