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Hello Experts,
here is my short and sad story:
brand new Atrix will not boot, can't reset, unresponsive. No I didn't brick it, didn't attempt rooting, unlocking, loading custom rom, etc. All I did after recieving the phone and being happy with it for about 36 hours, I plugged it into my laptop for the night for charging, and morning it was toasted.
What happens now is if I try to turn it on, the green status light comes up for about 1-2 seconds, then goes off, and the phone does not boot. If I plug the phone to a USB port of my notebook, the green status light will be on steadily. Any attemp to turn the phone on will result in the above sequence (green indicator for 1-2 seconds, then goes off, and the phone does not boot).
I tried the so-called hard reset, holding the volume-down button while booting, same results, no difference, no responsiveness. Definitely no boot menu where I could choose the recovery option.
Here comes the worst (for me): I bought the phone on ebay, was delivered to me in perfect condition, so I obviously can't blame the seller. I live in Hungary, Europe, where the official Motorola service hasn't even heard about the Atrix. My phone's warranty is limited to USA/Canada. To go with the required Motorola workflow, I'd need to send back the phone to US ($$$), have it delivered it to a US resident, who will send it to the service and send it back afterwards to me (again, $$$).
So here I'm with an unresponsive device, which already cost me around USD800 with all the shipping fees, EU VAT and whatnot.
I WANT MY ATRIX.
I'm offering a bounty of $50 to anyone who can help me to reset/reboot my phone. The bounty will be delivered either by paypal or by wire transfer to any account worldwide. The criterium for awarded bounty is me seing the main menu of my atrix again, and being the first advice that helped me to get there.
I'll watch this thread actively, however you can reach me on skype: szepeshazi or szepeshazi (at) gmail (dot) com, I'm more responsive on those channels.
Any help will be greatly, greatly appreciated.
Andras
Have you tried charging it off the wall yet?
Reason I ask is because you didn't say if you did or not and from my experience, trying to charge from any laptop or desktop, it simply wont charge. It will hold the charge but not charge the phone.
Other than that, maybe somebody else will be able to help you out. Good luck.
Have you tried pulling the battery and putting it back?
Sent from my MB860 using XDA Premium App
"Have you tried charging it off the wall yet? "
No I did not have an adaptor for the differing sockets (US/EU).
However I successfully charged the phone before via USB from 40% to 100%, without any issues (this happened one time).
Thanks for thaking a stab at my problem.
I would still suggest to buy a usb wall charger and see if that works.
Im no expert. Maybe you need this? http://www.amazon.com/Universal-Europe-Wall-Plug-Adapter/dp/B003LYHJ88
coldfusionb said:
Have you tried pulling the battery and putting it back?
Sent from my MB860 using XDA Premium App
Click to expand...
Click to collapse
Two times. Once I left it undisturbed with battery off for 8 hours, second time for about 22 hours. No change.
"I would still suggest to buy a usb wall charger and see if that works."
I'm doing that now. Grean indicator is steady. Will leave it like that for a couple of hours before attempting to turn the phone on.
Well if you have successful charged it via Computer and mow its not working my first guess is the battery. As we all know the phone should come on when plugged in even if the charge was low. Only other suggestion I would have is try a different Computer or charging source, your drivers my be corrupt.
Take it to your local store and plug it in see what happens.
Sent from my HERO200 using XDA App
szepeshazi said:
"I would still suggest to buy a usb wall charger and see if that works."
I'm doing that now. Grean indicator is steady. Will leave it like that for a couple of hours before attempting to turn the phone on.
Click to expand...
Click to collapse
Sounds promising. Not all USB ports on computers can deliver the juice to charge devices. You might have just drained the battery hopefully.
bleuiko said:
Sounds promising. Not all USB ports on computers can deliver the juice to charge devices. You might have just drained the battery hopefully.
Click to expand...
Click to collapse
I have an Alienware Mx17, WTF lol.. I would think this beast to have way more than enough..
To OP, let us know if the wall charger works for you.
Another thought while I'm at it check the condition of your mating surfaces of battery and phone because even if there were no battery installed you'd get the green light I'm sure misrepresenting a full charge
Sent from my HERO200 using XDA App
szepeshazi said:
Hello Experts,
here is my short and sad story:
brand new Atrix will not boot, can't reset, unresponsive. No I didn't brick it, didn't attempt rooting, unlocking, loading custom rom, etc. All I did after recieving the phone and being happy with it for about 36 hours, I plugged it into my laptop for the night for charging, and morning it was toasted.
What happens now is if I try to turn it on, the green status light comes up for about 1-2 seconds, then goes off, and the phone does not boot. If I plug the phone to a USB port of my notebook, the green status light will be on steadily. Any attemp to turn the phone on will result in the above sequence (green indicator for 1-2 seconds, then goes off, and the phone does not boot).
I tried the so-called hard reset, holding the volume-down button while booting, same results, no difference, no responsiveness. Definitely no boot menu where I could choose the recovery option.
Here comes the worst (for me): I bought the phone on ebay, was delivered to me in perfect condition, so I obviously can't blame the seller. I live in Hungary, Europe, where the official Motorola service hasn't even heard about the Atrix. My phone's warranty is limited to USA/Canada. To go with the required Motorola workflow, I'd need to send back the phone to US ($$$), have it delivered it to a US resident, who will send it to the service and send it back afterwards to me (again, $$$).
So here I'm with an unresponsive device, which already cost me around USD800 with all the shipping fees, EU VAT and whatnot.
I WANT MY ATRIX.
I'm offering a bounty of $50 to anyone who can help me to reset/reboot my phone. The bounty will be delivered either by paypal or by wire transfer to any account worldwide. The criterium for awarded bounty is me seing the main menu of my atrix again, and being the first advice that helped me to get there.
I'll watch this thread actively, however you can reach me on skype: szepeshazi or szepeshazi (at) gmail (dot) com, I'm more responsive on those channels.
Any help will be greatly, greatly appreciated.
Andras
Click to expand...
Click to collapse
There are so many szepeshazi in skype. Tried sending some IMs. Try it out, it will work. I've had the same issue in the past.
Phone still doesn't work
"I would still suggest to buy a usb wall charger and see if that works."
I've left the Atrix on the usb wall charger for the whole night. Unfortunately I got the same results when I tried to turn it on, it's still dead.
Additional info: when the phone got toasted, it was on the USB port of my notebook, charging. I set the "stay awake" option (or whatever it is called) to have the screen continuously on while on the USB. I woke up in the night and checked on the phone, it was alive and kickin' after about 6 hours of charging. 3 hours later when I woke up again in the morning, it was gone.
@ksekhar : "There are so many szepeshazi in skype. Tried sending some IMs. Try it out, it will work. I've had the same issue in the past."
Username is unique in skype and my username is "szepeshazi". So I'm easy to find. Also, szepeshazi _at_ gmail _dot_ com works. Anyway, why don't you post your sugesstion here?
Checked the mating surfaces, they seem ok to me. Also, I plugged the phone to the another noteebook, a macbook, this also did not change a thing. Thanks for your suggestions, though.
szepeshazi said:
"I would still suggest to buy a usb wall charger and see if that works."
I've left the Atrix on the usb wall charger for the whole night. Unfortunately I got the same results when I tried to turn it on, it's still dead.
Additional info: when the phone got toasted, it was on the USB port of my notebook, charging. I set the "stay awake" option (or whatever it is called) to have the screen continuously on while on the USB. I woke up in the night and checked on the phone, it was alive and kickin' after about 6 hours of charging. 3 hours later when I woke up again in the morning, it was gone.
@ksekhar : "There are so many szepeshazi in skype. Tried sending some IMs. Try it out, it will work. I've had the same issue in the past."
Username is unique in skype and my username is "szepeshazi". So I'm easy to find. Also, szepeshazi _at_ gmail _dot_ com works. Anyway, why don't you post your sugesstion here?
Click to expand...
Click to collapse
i've had the same problem and posted problem as well as solutino in the same sub-forum Atrix Q&A. Pls have a look. Good luck.
btw, if your skype name is unique you should have received my msgs and hope you manage to fix your phone.
@ksekhar Ok I found your thread, so basically you're suggesting to charge the phone for a couple of hours, then take the battery off for a minute, then reinsert it and the phone will boot?
I'm pretty sure I tried that already, but doing it again now. Will get back to ya all in a couple of hours.
Yeah, this didn't help either, problem is still the same. I guess there is nothing left to do but send it back to the US of A.
That really, really sucks.
Anyway, folks, thanks for your sincere effort trying to help me out.
szepeshazi said:
Hello Experts,
here is my short and sad story:
brand new Atrix will not boot, can't reset, unresponsive. No I didn't brick it, didn't attempt rooting, unlocking, loading custom rom, etc. All I did after recieving the phone and being happy with it for about 36 hours, I plugged it into my laptop for the night for charging, and morning it was toasted.
What happens now is if I try to turn it on, the green status light comes up for about 1-2 seconds, then goes off, and the phone does not boot. If I plug the phone to a USB port of my notebook, the green status light will be on steadily. Any attemp to turn the phone on will result in the above sequence (green indicator for 1-2 seconds, then goes off, and the phone does not boot).
I tried the so-called hard reset, holding the volume-down button while booting, same results, no difference, no responsiveness. Definitely no boot menu where I could choose the recovery option.
Here comes the worst (for me): I bought the phone on ebay, was delivered to me in perfect condition, so I obviously can't blame the seller. I live in Hungary, Europe, where the official Motorola service hasn't even heard about the Atrix. My phone's warranty is limited to USA/Canada. To go with the required Motorola workflow, I'd need to send back the phone to US ($$$), have it delivered it to a US resident, who will send it to the service and send it back afterwards to me (again, $$$).
So here I'm with an unresponsive device, which already cost me around USD800 with all the shipping fees, EU VAT and whatnot.
I WANT MY ATRIX.
I'm offering a bounty of $50 to anyone who can help me to reset/reboot my phone. The bounty will be delivered either by paypal or by wire transfer to any account worldwide. The criterium for awarded bounty is me seing the main menu of my atrix again, and being the first advice that helped me to get there.
I'll watch this thread actively, however you can reach me on skype: szepeshazi or szepeshazi (at) gmail (dot) com, I'm more responsive on those channels.
Any help will be greatly, greatly appreciated.
Andras
Click to expand...
Click to collapse
if it doesnt hold a charge .. try replacing the battery with a brand new one cause you probly OVERLOAD the battery
Going with the last one.
I had this same exact problem. I thought my Atrix had died or been bricked somehow. I called support, stupidly before googling it, they were closed and I was going to have to wait and send it in to have it replaced since I'm still in the thirty day window. I then searched online and it turns out you need to charge the phone with the wall charger, because most computers USB ports don't send enough power to it, similar to what the iPad had issues with. As soon as I borrowed my cousin's iPhone wall charger and plugged it in, it turned on immediately and was up to 15% in like ten minutes...Good luck!
Hi Guys, first post in here, and I have searched the problem and tried a few things but my problem seems to be slightly different to the usual "not turn on" problems.
Basically, the phone refuses to turn on, but unlike the other cases I've seen, when put on charge the battery charge icon flashes on and off the screen.
Sadly I have no history with the phone, it was given to me a few days ago, and the friend who gave it to me bought it in a box of electricals in an auction.
It would be nice to get it going just to have as a spare.
What I've tried so far:-
Hold Volume down and press On (Holding for at least 10 seconds)
Hold Volume up, home and press on (As above)
A "fix" I same which involved taking the battery out for 30 seconds, then plugging it into charger, then putting the battery on and switching on.
Taking the battery out for 24 hours, then trying the Three button salute.
Has anyone got any more ideas, or shall I just go to the nearest lake and see how many times I can make it skip before it sinks
Thanks in advance for any help you can give
You won't be fixing it without spending money, so...
1) Try a new battery first.
2) After the battery, if you're really that keen & want to spend another 10-15 bucks, try replacing the USB/board port. KeithRoss39 has a guide in the general section (search for 'replace USB charger board'/similar), has all the info you need to get it done.
I'd bin it if those two things don't work. You'll have already spent $30-$40 at this point (assuming you paid for the other battery). If you have to do something like replace the motherboard, there are plenty of decent phones you can buy new for that kind of money 'just to have as a spare'. Your biggest problem is you have no idea about what's happened to the phone previously, and unless you're experienced with diagnosing electronics like this, you're guessing at best (and taking it to someone who is costs money unless it's a friend).
Ok, so I've crawled everywhere for the last few days to try and see if anybody else has had this issue, but alas, nobody has.
So my device was purchased in Nov 2013, out of warrany. No luck there with a replacement.
Last week I was watching a show, low battery, it powered down. No biggie, just plug it in and let it charge. But it refused to do anything at all, even after charging for 24 hours. No power, no screen, nothing. Held the power button. Nothing. No noise, no lights, nothing.
Contacted Tech Support and they sent me one of their 9w chargers and said to try that. Got it, plugged it in overnight, again, nothing. Held the power button for 40 seconds, nothing. Tried it while plugged in, nothing.
Contacted Tech Support again and they said nothing they can do other than offer me $20 off a new device. No thanks.
I plugged the unit into my desktop and it blooped that a new device was connected, and in the device manager I have the "QHSUSB_BULK" device. This is a totally stock, nothing new, not even developer options enabled (when it had power)
Is there anything to be done with the device at this point?
Again, no power, no screen, no lights, nothing.
Unresponsive.
Help?
w34513 said:
...
Is there anything to be done with the device at this point?
Click to expand...
Click to collapse
Probably not, sorry.
There is a reason why Android in general pops up request about battery charging 2 times before it shutdown itself. One is about ideal state for charging modern Li-ion battery , which is around 10 - 15 % its capacity, second is about a minimal safe level for Li-ion battery, which is cca 5%, and under this (believe or not) some bad things can happen, including internal storage media corruption while writing something and not enough juice left in the process of shutdown for finishing it...
I don't know for real what happened in your case, but I have seen this type of posts about android shutdown because of no juice left in battery and after charging device was dead in other forums for some other devices...
My first tablet was Asus Transformer tf101, which had extra battery in the keyboard, and manual clearly stated, that its capacity must not drop under 3%, otherwise it can't be recharged properly and must be replaced...
So IMO people risks every time when they ignore this request for charging battery, and I must admit I too let my Apollo shutdown 2 times in last 2 weeks because I was too lazy to connect it to charger... but after this post I will definitely rethink next time...
w34513 said:
Ok, so I've crawled everywhere for the last few days to try and see if anybody else has had this issue, but alas, nobody has.
So my device was purchased in Nov 2013, out of warrany. No luck there with a replacement.
Last week I was watching a show, low battery, it powered down. No biggie, just plug it in and let it charge. But it refused to do anything at all, even after charging for 24 hours. No power, no screen, nothing. Held the power button. Nothing. No noise, no lights, nothing.
Contacted Tech Support and they sent me one of their 9w chargers and said to try that. Got it, plugged it in overnight, again, nothing. Held the power button for 40 seconds, nothing. Tried it while plugged in, nothing.
Contacted Tech Support again and they said nothing they can do other than offer me $20 off a new device. No thanks.
I plugged the unit into my desktop and it blooped that a new device was connected, and in the device manager I have the "QHSUSB_BULK" device. This is a totally stock, nothing new, not even developer options enabled (when it had power)
Is there anything to be done with the device at this point?
Again, no power, no screen, no lights, nothing.
Unresponsive.
Help?
Click to expand...
Click to collapse
Sounds like you have done your homework. Unfortunately, gut tells me you have a defective hw component. Could be the battery, regulator or some other power circuit. If you have a USB3 port (and cable) try plugging into that for awhile. It might just put enough charge on the battery to permit some type of response combined with the higher power output of a USB3 port. In my experience a USB2 port does not provide enough juice to power high draw devices with a crippled battery. It's a long shot a best but if you can get a response and diagnostics confirm it's the battery you could consider replacing that (no easy task) to recover your device.
Another option is to snag an inexpensive USB current meter (examples here and here) to see if the device is actually drawing power while on charge. If the reading is close to zero you likely have a charge circuit problem which can't be easily remedied. A bad battery would still draw some current...just wouldn't hold a charge. Note these gizmos can also be used to identify a bad cable, bad charger or combination of the two for virtually any USB device. You'd be amazed how many crappy cables are out there that severely restrict charge rates. But that's another matter ...
Sorry I couldn't provide a more optimistic response.
So maybe try replacing the battery?
ifixit says they're kinda hard to replace, but for $50 off Amazon it might be worth it vs the $150 they quoted me for a replacement tablet.
I've had a few devices shut down on me like this (I try my hardest not to, but we all fail sometimes) and I've just never run into this issue before.
Davey126 said:
Sorry I couldn't provide a more optimistic response.
Click to expand...
Click to collapse
Thanks for the reply. Like I said above, I charged it with their charger, 3 of my own, my USB 3.0 port on my desktop, all with multiple cords. So no luck there. I've kind of been figured it's just EOL for this thing unfortunately and I just don't think I'm gonna bother with it at this point. USB on the desktop recognizes it, but nothing further.
Time to mount it on the wall I guess lol. Thanks for all the responses and confirming what I suspected, it helps to know that others think that my conclusion wasn't premature.
So, I had my Hudl 2 for about 2 months but my mother took it abroad for about 5 weeks. It ran out of charging on the first day after which they attempted to put it on charging but it was completely flat and not working. I thought it was because we used a different charger abroad so when we returned I put it back onto its original charger but it still didn't switch on. It has now been almost a month but it isn't switch on.
Is there a way to revive it or should we try and get it repaired?
Thank You
Does anyone know how to fix it?
Is the battery is removable?
Salman Al-Badgail said:
Is the battery is removable?
Click to expand...
Click to collapse
No
My suggestion is go for a service centre as I am unable to find the answer for your device, might be chances of getting battery replaced
Press and Hold Power and volume up button for 15 seconds release volume button and press power again for another 15 seconds connect mains wall charger power charging light should come on leave it charging for about 15 to 20 minutes. all done
Do you know what kind of charger was used when it stopped working? It's probably worth making sure the specs (ex: Voltage) were exactly the same as the stock one. If not, we can pretty safely assume it's a hardware problem.
If you have verified the charger is OK but the device charging light simply refuses to come on, have you considered the possibility the USB charging port is damaged?
Replacement ports are available from Amazon for a very modest outlay and replacement is demonstrated on YouTube.
Just search for "replace Hudl 2 charing port" on YouTube" using any reputable search engine. (the forum wont let me post the link.)
I managed it so it can't be that difficult. However I found it a lot easier to open up using a "Stanley Knife" than they did on the video.
Good luck.
I've had the S23 Ultra (US, unlocked, from samsung.com) for a couple of months. I didn't root it, drop it, or splash it with water. I charged it last night, but when I woke up this morning, there was no sign of life: a black screen, no sound, no reaction to charging (even after long charging with a different charger and the cable), no reaction to a long press of Power + Vol Up/Down, and nothing detected in adb.
So I have a few questions:
Has anyone else had a similar experience with their device?
Any suggestions on how I could resurrect it?
Do you have any ideas about what might happen? Throughout the two months, I used the same old low-current (850 mA) Motorolla charger. The charger is still operational.
My current plan is to contact Samsung Support.
Any advice is appreciated! Thank you!
Have you tried using a higher capacity charger, like an official Samsung charger plugged into the wall? Have you tried a wireless charging pad to rule out an issue with the USB-C port? Samsung still uses the lowest grades soldier pennies can buy on their most premium devices.
night_wind said:
I've had the S23 Ultra (US, unlocked, from samsung.com) for a couple of months. I didn't root it, drop it, or splash it with water. I charged it last night, but when I woke up this morning, there was no sign of life: a black screen, no sound, no reaction to charging (even after long charging with a different charger and the cable), no reaction to a long press of Power + Vol Up/Down, and nothing detected in adb.
So I have a few questions:
Has anyone else had a similar experience with their device?
Any suggestions on how I could resurrect it?
Do you have any ideas about what might happen? Throughout the two months, I used the same old low-current (850 mA) Motorolla charger. The charger is still operational.
My current plan is to contact Samsung Support.
Any advice is appreciated! Thank you!
Click to expand...
Click to collapse
Looks like you've tried everything basic and the phone's just dead. Could be a motherboard failure. Best to go to Samsung instead of breaking your head, as it's still under warranty. At least that's what I'd do in your position.
Wish you the best.
Try half an hour charging on wireless charger if you haven't tried yet
Saw this happen on a Note 4 back in the day. It wasn't really dead but in a weird power state. Fully charging for a few hours (even though it showed nothing) then holding power and volume up and down got it to reboot.
Guyinlaca said:
Saw this happen on a Note 4 back in the day. It wasn't really dead but in a weird power state. Fully charging for a few hours (even though it showed nothing) then holding power and volume up and down got it to reboot.
Click to expand...
Click to collapse
My old Note 4 went into this state and didnt manage to revive it with Power and Volume Up + Volume Down combo. The only sign that tells me it's not fully dead is the green notification light when I do the above combo.
About weird power states - I had Galaxy Buds Pro, which refused to take any charge - wired charging did not work and wireless either. Only way to revive it was to use wireless power sharing from the phone. Problem did not reappear later. Go figure...
Really? I "didn't root it" as if that is a bad thing
You obviously charged it with faulty charger. I experienced the exact same thing. I was about to cry but then i remembered i was testing a cheap, fake Samsung charger...
Then i plugged the phone into REAL charger, waited for 2-3 minutes, phone was alive with all its glory.
Get a GENUİNE one with GENUİNE Cable, you are good to go.
night_wind said:
I've had the S23 Ultra (US, unlocked, from samsung.com) for a couple of months. I didn't root it, drop it, or splash it with water. I charged it last night, but when I woke up this morning, there was no sign of life: a black screen, no sound, no reaction to charging (even after long charging with a different charger and the cable), no reaction to a long press of Power + Vol Up/Down, and nothing detected in adb.
So I have a few questions:
Has anyone else had a similar experience with their device?
Any suggestions on how I could resurrect it?
Do you have any ideas about what might happen? Throughout the two months, I used the same old low-current (850 mA) Motorolla charger. The charger is still operational.
My current plan is to contact Samsung Support.
Any advice is appreciated! Thank you!
Click to expand...
Click to collapse
Had this happen on my old s21u. Contacted support and told them I had done all the steps you did. They had me send it in for repair (was actually 2 months after warranty expired but they still agreed to repair it free of charge) and ended up changing the main board, usbc port and something else. Never happened again after (didn't change chargers or anything). So yeah, contact support that's your best bet.
Is this not a legit Charger ?https://photos.app.goo.gl/X9AGuMiz98q3ya2E7
tsufadamadev said:
As for resurrecting your device, you could try some basic troubleshooting steps like a hard reset or checking for any software updates.
Click to expand...
Click to collapse
It will be hard to do it if he can't even turn on the device i any way... No combination of buttons work, no way to turn it on with charger or ADB...
As its apparently either dead or in power-off state you could try to start it into download-mode by:
1. pressing Vol-Up and Vol-Down together and keep them pressed
2. plugging in a USB-cable connected to either a powered-on computer or a charger while keeping the buttons pressed
Normally it should boot into download mode (you can release the buttons after boot-up ).... Maybe this helps if the power button is broken....
illetyus said:
You obviously charged it with faulty charger. I experienced the exact same thing. I was about to cry but then i remembered i was testing a cheap, fake Samsung charger...
Then i plugged the phone into REAL charger, waited for 2-3 minutes, phone was alive with all its glory.
Get a GENUİNE one with GENUİNE Cable, you are good to go.
Click to expand...
Click to collapse
Phones have protection. Fake or real charger shouldn't damage phones.
Brava27 said:
Phones have protection. Fake or real charger shouldn't damage phones.
Click to expand...
Click to collapse
Can't a power surge damage a device? It can happen either during a storm or by using a non-recommended charger. It can fry certain components, even though phones have protection.
Brava27 said:
Phones have protection. Fake or real charger shouldn't damage phones.
Click to expand...
Click to collapse
No, it was like... My fake charger suddenly stopped working and my other phone recognized the charger + cable as a DATA TRANSFER DEVICE. It is really hard to describe the experience. No charging, my fake charger was recognized as something else..
The experience was... My S23 Ultra blacked out. I thought it was charging. Then, complete darkness. Didn't respond to power button.. Nothing. I thought it was bricked. Then i got up and found my other charger. Waited.. 10 - 15 seconds later my phone was back again. God i swear, i was shaking with sweat. It has been almost 1 month, my phone is just fine..
That day i decided to go with only geniue products. Maybe my phone protected itself by bricking itself. I really dont know.
To me it sounds like what you experienced was just an empty battery .... without juice in the battery the phone cannot do anything and the defective charger did not charge the phone while you thought it did....
Update from me: I scheduled an appointment from the Samsung site with an authorized service center (Best Buy). They checked my phone and said that they couldn't fix it if it wasn't turning on, and I had to send it to Samsung. That was unexpected.
I sent the phone to Samsung, and today I got a message that they could not reproduce the problem. I wasn't able to communicate with the service worker yet. My concern is that it could be a bad internal cable connection that restored the circuit due to the shipment vibrations. If so, and they will not check it, I could end up with a phone with a faulty connector that could die at any moment (hopefully during the warranty period).
It's also possible that being in the weird power state was fixed by simply letting the phone completely deplete of charge so that it properly turned off, recharging, then rebooting.
I had this problem on my old s7 edge. It seems that samsung never fixed this problem. The screen would stay completely black, unable to do anything until the battery completely drained. The device itself was never rooted or modified. Pretty disappointing it was never fixed.