Please anyone i am in desperate need of some help! I have a SafeLink phone just a simple one. But it's been my phone for about a year already. I left my phone outside on my back porch for like 15 mins one day while I was inside feeding my baby and when I grabbed it again it wouldn't make any calls or texts or anything. Just a blank white hollow triangle on the top like I had no service. When I try to make a call it tells me cellular network unavailable. I rebooted my phone hoping it would make it work but it did not. Then some message appeared on my status bar it said SIM card not provisioned mm#2.
I have called multiple times to the company and I get put on hold for ever. In the end they tried telling me my phone should be working. It states that my phone number is in service and my sim card is provisioned. Usually I wind up frustrated and hanging up.
I tried calling my phone number and it would ring and eventually tell me the person you called has a voice mail box that has not been set up yet. When I had an answering machine. Then today when I called it gave me some crazy message about "welcome to Verizon wireless, the number you are calling has been changed, disconnected, or no longer in service" BUT MY SERVICE HAS NEVER BEEN THROUGH VERIZON. ALWAYS SAFELINK.
Today. I called them again and sat through 2 hours of being on hold and finally they asked for my account information and they told me it did not match the information they had on file for me. WTF?! They could not pull up anything with my phone number and my name. I am shocked and I don't know what could have happened. I do know that there is some one who stays here at my mom's house who lives in the back bedroom that happens to be a shady scandelous person and he is also pretty good with hacking etc on phones. He knows I know all the crap he does like steals people's info to get new phone service so he basically never has to pay a phone bill. He works Verizon wireless and always has a phone he never pays for. He also knows that when I buy the house from my mom in May I am subsequently going to be throwing his shady freeloading ass on the street. Is there any way that he could have done something to my phone service? What does this sound like to you guys. I feel like going back to his room and hitting him with a damn cast iron skillet. (But I won't)
But i am at my wit's end. My phone is my only means of communication and my husband works a lot so I am home most of the time with my 9 month old son and I need to be able to have a line of communication since my husband takes the only car to work.
Help!!!!!!!
Note also when they asked for my meid or imei they said it doesn't match the information they have on file for me... How is this possible?!?!
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I just bought a evo 3d phone off of craigslist...biggest mistake ever. I bought it from this guy while at the sprint store. Once the lady verified it could be activated, I paid the guy and he bounced. The phone was activated, i went home and called someone. that person said I had the wrong phone number, and I checked my about phone and it has some phone number from a different state!
The phone functions and everything but I think it's working on some other guy's phone plan! I've tried talking to sprint and they have me listed as having an evo 4g with the correct MEID and everything. I worked with technical support on this issue and even did a factory reset, at which point the representative said that it must be a flashed or rooted phone and so they no longer can help me.
The thing is, this guy with teh phone number is in califand of course, when I ornia and I'm in maryland. He had his phone operational as recently as a few hours ago according to his friends (who i've contacted) so something happened recently that caused this phone to default back to this phone number some how. I've gone through and changed teh MDN and MSID number (per the sprint reps instructions) and when I do that I'm simply unable to make a phone call anywhere. When I do change my phone number to my correct number, I still have access to data but not to phone. and when i did the factory reset and went back to this cali dude's phone number i can now make phone calls...with his number...
What is going on? what else should i check/what to do? I thought when buying off of craigslist it was enough to make sure you can activate it...apparently not...
aamir.m.ali said:
I just bought a evo 3d phone off of craigslist...biggest mistake ever. I bought it from this guy while at the sprint store. Once the lady verified it could be activated, I paid the guy and he bounced. The phone was activated, i went home and called someone. that person said I had the wrong phone number, and I checked my about phone and it has some phone number from a different state!
The phone functions and everything but I think it's working on some other guy's phone plan! I've tried talking to sprint and they have me listed as having an evo 4g with the correct MEID and everything. I worked with technical support on this issue and even did a factory reset, at which point the representative said that it must be a flashed or rooted phone and so they no longer can help me.
The thing is, this guy with teh phone number is in califand of course, when I ornia and I'm in maryland. He had his phone operational as recently as a few hours ago according to his friends (who i've contacted) so something happened recently that caused this phone to default back to this phone number some how. I've gone through and changed teh MDN and MSID number (per the sprint reps instructions) and when I do that I'm simply unable to make a phone call anywhere. When I do change my phone number to my correct number, I still have access to data but not to phone. and when i did the factory reset and went back to this cali dude's phone number i can now make phone calls...with his number...
What is going on? what else should i check/what to do? I thought when buying off of craigslist it was enough to make sure you can activate it...apparently not...
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Sounds like either the phones is still activated under his account which this can happen.
Or the ESN is cloned I doubt it but you never know.
sounds like maybe the esn is cloned. it explains how i have the phone number of a guy in california magically all of a sudden... anything i can do about this? i dont think so...
aamir.m.ali said:
sounds like maybe the esn is cloned. it explains how i have the phone number of a guy in california magically all of a sudden... anything i can do about this? i dont think so...
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That's why alot of folks flag the people who are trying to clone phones on xda some folks try to clone the evo 3d to work on boost mobile or other places.
It's also illegal to clone the ESN. If sprint activated it on your account and the number still pops up then it's cloned from what I have read and understand.
That's what sucks when people clone stuff messes up phones and then they rip folks off.
I would talk to sprint and see why it keeps doing that they may swap it out if you have TEP or if it's cloned they may look into it and call the owner.
I always buy my phones on EBAY due to buyer protection. If someone shafts you you will get your money back along with ebay steppin in to deal with the issue..
Did you have the Sprint employee activate the line? If they checked the ESN of the phone, they would have seen another line attached to it.
Does the hex and Dec in the about phone section match the physical numbers under the battery?
Let me know and I can maybe do further research on it...
Sent from my PG86100 using xda premium
And there is "no way" to determine if a phone is rooted according to Sprint.
I would personally take it to a service and repair location and have them take a look at it, if you don't have TEP they should still swap it for 35$. Or have an answer as to what's going on.
Sent from my PG86100 using xda premium
aamir.m.ali said:
I just bought a evo 3d phone off of craigslist...biggest mistake ever. I bought it from this guy while at the sprint store. Once the lady verified it could be activated, I paid the guy and he bounced. The phone was activated, i went home and called someone. that person said I had the wrong phone number, and I checked my about phone and it has some phone number from a different state!
The phone functions and everything but I think it's working on some other guy's phone plan! I've tried talking to sprint and they have me listed as having an evo 4g with the correct MEID and everything. I worked with technical support on this issue and even did a factory reset, at which point the representative said that it must be a flashed or rooted phone and so they no longer can help me.
The thing is, this guy with teh phone number is in califand of course, when I ornia and I'm in maryland. He had his phone operational as recently as a few hours ago according to his friends (who i've contacted) so something happened recently that caused this phone to default back to this phone number some how. I've gone through and changed teh MDN and MSID number (per the sprint reps instructions) and when I do that I'm simply unable to make a phone call anywhere. When I do change my phone number to my correct number, I still have access to data but not to phone. and when i did the factory reset and went back to this cali dude's phone number i can now make phone calls...with his number...
What is going on? what else should i check/what to do? I thought when buying off of craigslist it was enough to make sure you can activate it...apparently not...
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Click to collapse
When they had you try a factory reset, was it via the phone OS (Home>Menu>Settings>SD & Storage>Factory Restet) or was it via the dial pad ##786#, edit, MSL/master subsidy lock? Have you had any luck, taken it to a repair store?
Is anyone's T-Mobile service just suffering lately? I have had a terrible time with T-Mobile lately. My HTC One, before being replaced, couldn't send MMS or make calls because of "insufficient funds" even though my plan has unlimited for both. I got my phone replaced, and it was working for a few days, but then, I couldn't receive incoming calls. I had to switch my # like 4 times to no avail, the company retail location tried to get me to buy another 30 days and lose my money for the current month. I had to call the 1-800 #, they transferred my info and credit into a new account and the problem was solved. Here's the next issue: my dad cannot get phone calls to come in with his Galaxy Note II. It's insufficient when he cannot receive calls during work. I can get calls, but I am just annoyed with T-Mobile because they even refused to give me an unlock code even though I have used my HTC One in a time over 40 days and I have been with T-Mobile for years.
nviz22 said:
Is anyone's T-Mobile service just suffering lately? I have had a terrible time with T-Mobile lately. My HTC One, before being replaced, couldn't send MMS or make calls because of "insufficient funds" even though my plan has unlimited for both. I got my phone replaced, and it was working for a few days, but then, I couldn't receive incoming calls. I had to switch my # like 4 times to no avail, the company retail location tried to get me to buy another 30 days and lose my money for the current month. I had to call the 1-800 #, they transferred my info and credit into a new account and the problem was solved. Here's the next issue: my dad cannot get phone calls to come in with his Galaxy Note II. It's insufficient when he cannot receive calls during work. I can get calls, but I am just annoyed with T-Mobile because they even refused to give me an unlock code even though I have used my HTC One in a time over 40 days and I have been with T-Mobile for years.
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You didnt say where you were. Might have a better response if you asked "Is t-mobile service getting worse in Ames, Iowa" or something similar. T-Mobile is always upgrading, so it could be that there is something going on around your location. Most of the times this is for the better, once you get past the preparation phase.
As for the unlock code, call them back and get another person. They are by far the best of the big 4 in unlocking phones. Tell them you are leaving the country and need to be able to use a foreign sim.
Shane_pcs said:
You didnt say where you were. Might have a better response if you asked "Is t-mobile service getting worse in Ames, Iowa" or something similar. T-Mobile is always upgrading, so it could be that there is something going on around your location. Most of the times this is for the better, once you get past the preparation phase.
As for the unlock code, call them back and get another person. They are by far the best of the big 4 in unlocking phones. Tell them you are leaving the country and need to be able to use a foreign sim.
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I am in Miami, Florida. I doubt it is upgrading since two phones are "problems with the device" according to T-Mobile. I already replaced my old phone, so that was solved like I said, but their LTE coverage is really weak down here compared to the 40 up and 20 down other areas of the country see. I had problems again with my phone, but that was with my account for some odd reason, so my faith in T-Mobile is a little weak right now.
Sorry if this is in the wrong place, first time poster here.
In December I purchased a nexus5 off of some guy that was selling one in my local area. He seemed like a good guy, the phone was in the original box and I was pumped at getting one for a bit cheaper than they are on the play store. Although this last week it randomly could not connect to the network, so I called Telus (my Canadian provider) and after a half hour of troubleshooting they told me that the IMEI is blacklisted as a lost or stolen device? I feel pretty ripped off and disappointed. I found the guys email that I brought it from and tried to contact him but he wont answer his phone, texts, or email. So I don't know what to do? Am I just screwed and forced to buy a new phone? is there anyway I can change the IMIE address? Or anything that anyone can recommend I should attempt to do? Thanks in advance for any help that can be supplied!
Always check before buying. If it is stolen (instead of lost) then you should turn it in to the police. But there is no way to tell and the provider will never tell you which.
It also isn't unheard of for a telco to incorrectly block a phone. I'd try arguing your case since you used it for a month before they shut you down.
nordlead2005 said:
Always check before buying. If it is stolen (instead of lost) then you should turn it in to the police. But there is no way to tell and the provider will never tell you which.
It also isn't unheard of for a telco to incorrectly block a phone. I'd try arguing your case since you used it for a month before they shut you down.
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Thanks for the input. Who would I contact about arguing it? I talked to someone at Telus for a good half an hour, and they just told me that they have no control blacklisting the IMEI. They would if say i was under contract and I didnt pay my bill. But I am off contract and just put their SIM in my unlocked device. The person told me that say for example if the phone was stolen from BestBuy in novemeber, it could have worked this entire time because it took bestbuy this long for them to put the numbers in there system, and it finally just caught up with me. And also, my SIM works in my friends nexus4, so it doesnt have anything to do with Telus, its an issue with the phone not getting access to the towers. And if it is blacklisted on the national list for being lost or stolen it wont work on any of the carriers in the country... So i dont know what to do
My wife bought me the international version of the Samsung Gear S (SM-R750W). She said that she researched and from her understanding it should work on the T mobile network. From what I've found though the consensus seemed to be it would not work, or if it did it would be spotty at best depending on the specific towers/area you were in because Tmobile utilizes different network types in different areas.
I decide to give it a shot anyway and went to the T-Mobile store where I signed up for the wearable plan and got a new nano sim card. I was crossing my fingers but as soon as they put the sim card in the watch it came to life. It looked to be working fine but as I left the store I received a text from T-Mobile stating " the SIM for your wearable devices is in an ineligible device. Services to the SIM are locked until it returned to your eligible wearable device".
I pessimistically started thinking well great, there goes that idea. But as I got into my vehicle I shut my phone down and tried to see if the watch can work on its own as a phone when unencumbered from my Note 4 bluetooth/WiFi data connections. It worked perfectly-I started calling my friends and they couldn't believe I was talking on a watch phone. Several I actually felt the call sound quality was better on the watch speaker phone compared to normally speaking on the Note 4. I called customer service but they told me they couldn't see anything and if it was working fine not to worry about it.
For the next eight or 9 hours it worked perfectly and I was using it a lot. I drove around large swaths of town and neither data nor call experienced even the slightest issue - for once I was happy to be wrong.
Eventually, as I am oft to do, I fell asleep. When I awoke this morning the watch was no longer connected to the network. It gave me a message saying it was unable to connect and did I want to scan for additional networks. I selected yes and it was able to find the T-Mobile and ATT networks. T-Mobile was selected and a "registering" notification was displayed. It took awhile but eventually said it was unable to register with the network.
I call T-Mobile and they said pretty much exactly what I expected them to say -that because it was not a T mobile device they could not ensure proper operation. But he said (and he characterized this as "good news", "light at the end of a tunnel" and "viable solution” Seriously said all 3 things.) I could either forget all about the cellular connection and just use this as a companion device OR go and buy a new Gear S from T Mobile if I really wanted that feature.
I’m truly and utterly baffled that he believed his suggestions merited the positive sayings from above. Never in my lifetime has my head been closer to exploding.
After I was finally able to speak again, I explained that it seemed unlikely to be an issue with the watch. If my Gear S was working perfectly yesterday and can still detect Tmobile & ATT networks, then something on your end seems to be preventing registration. He agree to file a ticket with the engineering team and tomorrow I should hear from them hopefully. He also told me to go and try another nano-SIM, gratis, at the Tmobile store. So today I went and as soon as I put the new card in all systems were go. I assumed that I somehow had received a bad card because here again now, data and voice are connected.
This time I didn’t even make it out of the parking lot before it notified me that that it was again unable to register with the network. There is conflicting information regarding the radio frequencies and bands that the different Gear S models have and I didn’t have high hopes. But then it actually did work, WELL, so any ideas as to what is going wrong?
Imei not recognized as a wearable device by tmo
I am also getting very discouraged with the gear s on tmo.
But I think I finally got a tech person who may have found the problem ,
He said my gear s is no longer registering because the tmo system did not recognize the Imei as a wearable, that's why when I swapped sim with a friends iPhone sim, the gear worked. Because the wearable plan will only work with that device. The rep is asking engineering to add my Imei as wearable, but it has happen yet, he did not know if they could....
perdikoylis said:
I am also getting very discouraged with the gear s on tmo.
But I think I finally got a tech person who may have found the problem ,
He said my gear s is no longer registering because the tmo system did not recognize the Imei as a wearable, that's why when I swapped sim with a friends iPhone sim, the gear worked. Because the wearable plan will only work with that device. The rep is asking engineering to add my Imei as wearable, but it has happen yet, he did not know if they could....
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I guess that makes total sense, and answers my question if I could just get an Android watch phone at some point and use the same nano SIM that they gave me for my Gear S.
Could you post here if/when they added your IMEI? They were super unresponsive to my request to unlock my original Gear S (which I replaced with an ATT Gear S that ATT kindly unlocked for me), so I have little faith that Tmo are even willing to help their customers, but since I have my plan with them, I'd love to be wrong this time.
Tmo problem
Well I wish I had better news, but it is still not working, I called them back, they say they requested the engineering to add my IMEI , but who's knows if they did, they seem to have very little experience with gear s, it's very frustrating because it did work the first 2 months until I tried the sim in my iPhone. I think I have reached the end of the line ,
I might try closing acct and opening new again...
So can either buy new tmo gear s. And sell my unlocked att gear, or put mine on att,
But. I really liked the Tmo plan, and would probably had switched my other (family) lines to Tmo.
anyone have more ideas?
perdikoylis said:
Well I wish I had better news, but it is still not working, I called them back, they say they requested the engineering to add my IMEI , but who's knows if they did, they seem to have very little experience with gear s, it's very frustrating because it did work the first 2 months until I tried the sim in my iPhone. I think I have reached the end of the line ,
I might try closing acct and opening new again...
So can either buy new tmo gear s. And sell my unlocked att gear, or put mine on att,
But. I really liked the Tmo plan, and would probably had switched my other (family) lines to Tmo.
anyone have more ideas?
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Maybe try to cancel your wearbales plan, then get one again, with a new SIM and new number?
I would not buy a tmo gear S: they won't unlock it and it costs $50 more. I use an unlocked ATT Gear S on T-mo without issues, but if putting the SIM in another device caused this for you, and the SIM itself is not the problem, they must have some kind of hold/notice on your wearables plan in your account, I think?
So in May of 2015 i purchased on Amazon a new Volt 2 to be used on Virgin Mobile with a yet to be established accoung. The next day my Mom surprised me by giving me her old Samsung and added me to her phone plan. The following week when The Volt 2 arrived, it got lost in the shuffle and instead of returning the phone, it got tossed in a closet... unopened... never activated... And no account opened with Virgin.
4 years later, a friend who is down on his luck just lost his cell phone. He doesnt have the money to replace it because he was laid off 2 weeks ago. I offered to put him on my plan with sprint becuase the plan i have is so cheap to add a line and figured i would give him my stashed Volt 2 since it's a CDMA phone and should work on Sprints network.... If life was only that easy.
When i went to check the IMEI number on Sprints site, it came back with a message that said something to the effect that the phone qualified but i had to bring in to a Sprint store to activate it. Just to protect myself i called Virgin and asked if the phone was locked and explained the whole situation to her. She looked up my IMEI and claimed there were no holds on the phone and shouldnt have a problem bringing it to sprint. i asked her to triple check that information which she did and assured me all would be ok with Sprint...
i go to Sprint the next day to add my line and though they didnt say it was locked, i was told i just couldnt use the device on their network. So before i esculate this issue with Sprint I decided when I got home to call virgin again and make 100% sure my device has no holds are on it anwhewre.... carrier hold, sim hold, device hold, any hold.. The tell me nothings wrong with it. In all honesty, I never told them on the phone that I never activated activated the device, as I assumed they would of seen that.
I put a request in with sprint to provision the phone to its network and the rep didn't seem to see why she couldn't they said it would take 72 hours and I'd get am email with the outcome. It's been 8 days no email.
I'm sure the problem is that I didn't have service on the phone for the required 12 months in order to get the carrier unlock restriction.... Obviously the fact that the phone hasn't been activated is what's messing up everyone's view if the device. It has no phone number, no account to tie it too and under the system under bootloader there's nothing there it blank. The phone starts up fine, i can connect to my wifi and use it just fine. But under settings there's no network associated to it and most everything is blank. I put a correct sim sprint card in and it says invalid sim. It tries authorizing and fails. It on every reboot it tries to activate and eventually fails. It will download update, but fails with an authentication error when rebooting and installing. Phones not rooted or hacked (yet). And I've looked into the unlock companies out there and told if I can't get the phone yo ask for an unlock code when putting another sim card in, then there's nothing they can do... I can't get it to do that, no matter what shortcut / hidden menu option I try. In fact even *#06# (or variation thereof) won't pull um the imei number. It's listed in the settings. But I wonder if the fact that it's not asking for an unlock code when changing SIMS is because it's not activated anywhere. But if I activate it, will a lock be put on it immediately? And why are they locking phones 4 years old... Come on.
So is this phone just junk unless I want to pay $40 a month to Virgin for a year? On a phone that's 4 years old?
For the record I posted a message on vigin communities message board not giving IMEI number and said I'd supply it through an PM if requested and I was simply replied to with the staple "phone must be activated on our network for 12 months" line.
i hate throwing away any electronics especially ones ive never used. Is that my only option if I want to use the phone anywhere else other than virgin?
Sorry for the long winded posting...i couldn't find a decent answer anywhere on Google when searching if can you unlock a phone that's never been activated.
Help.
not oe reply? ok maybe it was too long and boring tro read so ill just condense it to one line...
is there a way to unlock a prepaid phone form Virgin that i bought 4 years ago but never activated it on any network?
When i asked Virgin they claimed there was no lock on it, in fact they didnt even see the device. But when i tried activating it on Sprint, they showed a lock and said they could provision the phone and it would be available to move in 72 hours... that was 2 weeks ago and i still can't get the phone on Sprint.
So do i need to activate a 4 year old phone on Virgin and keep it for 12 months before it will get released? I tried an unlock service and they said if it doesnt ask to enter a unlock code, they cant help... i cant get it to ask for this code.... its a Volt 2
any suggestions?>