When you call granny, does she keep saying "Huh?! Wut?!" or does the conversation flow pretty well? Rate this thread to express how you feel about the Asus ZenFone Max Pro M1's call quality. A higher rating indicates that calls are clear and crisp, and that regardless of background noise, you can hear the other party clearly (and with ample volume) and they can hear you.
Then, drop a comment if you have anything to add!
frequent disconnections and loss of network
Did not expected this low quality network reception, also the phone looks buggy. you don't receive call many times, and you only realize this when other person informs you. need to restart to get it back. happened more that 3-4 times in 10 days of usages.
Sometimes i Can't hear what my girlfriend says. Her phone is good as I known. Any mod or fix to get over this problem
Yes same here call quality is not good many time other person cannot hear me properly
No problem at all! Indeed i have a very good quality audio in call. Which variant do you have? There are 2 on the asus site, A and B. I suppose mine is A version. On the box i have "4A-Phone" wrote on, and the A version is the only with lte band 20, necessary in Italy.
Yeah it happens sometimes with me too.
I am on stock v326 on 6gb version.
I tried holding where the mic can get sound exposure but what worked was kind of silly.
Just blow mildly into the mouthpiece and suck out mildly. The issue gets resolved. Earpiece too.
Whenever i find it happening for the earpiece and mouthpiece, I do this and surprisingly it works.
Maybe it will work for you.
Intially i thought i was covering the mic with my finger or due to the case that we put on.
Can't do anything for the network reception part unless Asus solves that part with better firmware. Wifi connectivity in long range especially is weird compared to flagships (obviously) but also to RMN5 pro and RN4 (both on miui though).
Maybe our software isn't optimized.
No issues at all for me
I do have the same issue. Everyone is complaining that they can't hear me well or the call quality is so poor or static...any way to fix this issue? I am starting to think I should have gone for some other phone choosing this Asus 6gb Zenfone max pro 1.
It's strange that I don't experience such low quality call. My phone is 3 GB version and can retrieve call all the time, though the sound I receive is a little bit crappy.
+1
aldeetropolis said:
It's strange that I don't experience such low quality call. My phone is 3 GB version and can retrieve call all the time, though the sound I receive is a little bit crappy.
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Click to collapse
Same here..
Any solutions on stock.. i tried to reduce volume and use.. better in that way.. (kernel tweaking may resolve?)
Prefer stock as i bought on 27/10/2018
Also updated to latest.
kamalsomani said:
Did not expected this low quality network reception, also the phone looks buggy. you don't receive call many times, and you only realize this when other person informs you. need to restart to get it back. happened more that 3-4 times in 10 days of usages.
Click to expand...
Click to collapse
I'm also use latest version stock ROM. But because I rarely make/receive call so I don't mind it anyway.
My wife and I have the same model of the ZenFone max plus 1, and my sound quality for calls is very bad. When I get a call they say they can barely hear me even on speaker. Hers on the other hand really good. What we both experience is we do not get calls all the time. People have to text to let us know they call at times because it goes straight to voice mail and have a long pause before the call connects.
Asus Zenfone Max Pro M1 supports EVS codec in Volte network, Jio does not have EVS and Airtel has EVS so call quality is excellent on stock ROM on all Indian networks except JIO.
Sent from my ASUS_X00TD using Tapatalk
I do not call so often, but every call has quality problems. Unfortunately, this is not a strong point of this phone.
Related
when I make a call, the earpiece makes a staticy popping noise. I turn the call volume down and it's still somewhat there but I can't help but think there's something wrong with the earpiece. Do this happen to anyone else?
Does it still do it if you uncheck voice privacy in the dialer settings? That would be my only suggestion.
I experience the same thing. I have to lower the volume to make it go away. I tested my earpiece on other phones (touch pro 2 and iphone 4s) and I don't experience the same static even at the highest level. I suspect that the lte is pushing higher frequencies that some headsets cannot handle. I tried different equalizer settings without any changes. I took a higher quality headset and the distortion goes away confirming my theory. I don't think some headsets can handle the full range of frequencies that the lte pushes out. Does anyone know of any mods that will alter the frequency more than the stock settings?
similar problem, but with playing videos... (at least with some of them)
Evo_Shift said:
Does it still do it if you uncheck voice privacy in the dialer settings? That would be my only suggestion.
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Click to collapse
that seems to have done it, will test it further but for right now thank!
having the same problem, constant ticking noise coming from the earpiece speaker when I make a call, and its only on my end. Tried the solutions mentioned above, still got the issue. No problems with bluetooth or using the speaker phone
I'm having the same issues, doesn't seem to happen on every call. But it only happens on my end where I hear the cracking noise. The person on the other end says I sound fine. Does anyone know I can do?
This is an EVO problem
toomuchgame441 said:
I'm having the same issues, doesn't seem to happen on every call. But it only happens on my end where I hear the cracking noise. The person on the other end says I sound fine. Does anyone know I can do?
Click to expand...
Click to collapse
I have the same problem... sometime it sounds ok, then some call sound like crap! Then I started testing it and found that it happens 100% of the time... just on one end of the phone. If you are having this problem, make a call... If it sounds good to you, ask the person on the other end of the phone how you sound! You will see that one of the two people will have bad call quality, making this a problem 100% of the time!
Hi,
I was using my old Galaxy s3 to call & txt fiance using viber in states, now that I have sold it to mazuma mobile I have used viber to call her for the first time on my z2 & I could barely hear her at all on the top speaker & had to put phone on speaker phone just to hear her , normal call quality is pretty good on mobile calls, volume was up full. She could barely hear me as well, I turned off noise cancellation in call settings & she could hear me a bit better but said it was still quiet.
Just wondered if anyone else has experienced this?
Cheers.
Have you tried moving the phone around on your ear? Sounds silly, but because of the placement of the speakers, its not as natural as other phones i've used imo (or maybe its how tall the phone is). I found the same issue at first, then i moved the phone around on my ear until the speaker and my ear lined up right and the sound was normal.
Yeah mate, moving the phone around my ear was first thing I tried, I don't have issues with normal calls but speaking to her on viber it's almost like the speaker volume is set really low & I could barely hear her at all, since I call her in the early hours I would rather not have to put the call on speaker phone.
BanziBaby said:
Yeah mate, moving the phone around my ear was first thing I tried, I don't have issues with normal calls but speaking to her on viber it's almost like the speaker volume is set really low & I could barely hear her at all, since I call her in the early hours I would rather not have to put the call on speaker phone.
Click to expand...
Click to collapse
Ah okay. I did a quick google search and it looks like its hit or miss for some devices, so it might be on their end. This thread has a Viber rep responding in it to the same problem, or at least a couple months ago he was(no real solution, other than reporting it).
http://forum.xda-developers.com/showthread.php?t=2307492
Also there's an app suggestion in there that a member says helped, and another one would be master volume (i think thats the name). I don't really use Viber, so i'm not much help other than that.
Cheers again for the reply mate, have checked that thread out & also posted in it hoping they will still be checking it, checked the apps mentioned in play store & most haven't been updated since 2011, I do think the issue is like you say more on Viber's end as the volume was fine on my now sold Galaxy S3.
Might have to check out Line or similar apps & get her to do the same as Viber is almost unusable due to this, connection quality was excellent all through the call so I think Viber just need to update or optimise it for the Z2.
Same problem man, here is a fix that worked for me, note 3 international version:
http://forum.xda-developers.com/showpost.php?p=54518814&postcount=31
I'm at lost here I'm not sure whether to exchange my LG g3 for something else . some of my apps are not compatible with 4.4.2 with no update in site and being with in my 14 days not sure what to do . verizon is willing to work with me . coming for the note 3 to LG g3 I have to say I'm disappointed . any help would be appreciated.
Just got unlocked if that matters for you.
I really like mine and I'm keeping it but I think it's a dying phone as far as support goes (both official and from the hacking community).
This is especially true for the Verizon version.
The support the phone receives in the next 8 or 9 months before the G4 is available is what is going to make up my mind up about whether I stick with LG or jump back to the Samsung Galaxy line.
The G3/GS4/Note4 are the only flagship phones I would consider right now because I want a replaceable battery. Options are really limited for those of us who like to be able to carry an extra battery when we are going to have a really long day with heavy usage.
wmscott said:
I'm at lost here I'm not sure whether to exchange my LG g3 for something else . some of my apps are not compatible with 4.4.2 with no update in site and being with in my 14 days not sure what to do . verizon is willing to work with me . coming for the note 3 to LG g3 I have to say I'm disappointed . any help would be appreciated.
Click to expand...
Click to collapse
What apps are not compatible with 4.4.2? Maybe someone would know better alternatives to them that are compatible?
Thanks for,the replies I exchanged phone ,most have been a issue with the phone it self everything works now except the starbucks apps I can live with that
I'm thinking of selling mine as well. Still getting callers telling me I am muffled, under water, fading and so forth. I'm one of those rare folks for whom making calls is important. Never had any of these problems with my previous phone a Razr Maxx.
stang2003 said:
I'm thinking of selling mine as well. Still getting callers telling me I am muffled, under water, fading and so forth. I'm one of those rare folks for whom making calls is important. Never had any of these problems with my previous phone a Razr Maxx.
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Click to collapse
I am in the same boat. I don't know that Verizon or LG are going to fix the muffled sound issue. I plan to move to another phone shortly, and not return to LG.
golden422 said:
I am in the same boat. I don't know that Verizon or LG are going to fix the muffled sound issue. I plan to move to another phone shortly, and not return to LG.
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Click to collapse
Ok. Creepy! I rarely use my cell phone for calls. And a few days ago someone told me the exact same thing.
Now the weird part was the issue was exactly the same on hangouts Call and video call with headphones.
Sent from my Verizon LG G3 using Tapatalk
jfriend33 said:
Ok. Creepy! I rarely use my cell phone for calls. And a few days ago someone told me the exact same thing.
Now the weird part was the issue was exactly the same on hangouts Call and video call with headphones.
Sent from my Verizon LG G3 using Tapatalk
Click to expand...
Click to collapse
I've done some experimenting with the issue because it happens to me on just about every call that goes more than say a couple of minutes or so.
For me, it has never failed even a single time when I use my BT headset or the BT in the car.
In fact just yesterday, I was on a call and the person on the other end was complaining I was fading in and out. I hot swapped to my BT headset and we talked for about 45 minutes without a single problem.
So that leads me to conclude, that at least for my phone, it is the microphone or the audio processing within the phone and most likely not a radio problem.
Also when it does fail, re positioning the phone or talking loudly into the microphone seems to "wake it up" temporarily.
It also fails on speakerphone BTW.
I've seen some hits on the net regarding others with this problem and I suspect it is wide spread however most people are inclined to blame it on the cell connection etc.
I might try LG warranty repair first before selling and see if they can either fix/replace it.
It might just end up being an inherent design problem in the hardware which would be really bad.
Anyone hear a light crackling and buzzing sound during silent portions of a call through regular ear speaker?
jfriend33 said:
Anyone hear a light crackling and buzzing sound during silent portions of a call through regular ear speaker?
Click to expand...
Click to collapse
Yes. There is a crackling sound on every single call I get now. I can even hear it while they are talking. It's not loud enough to make it so you can't hear the other person but it is annoying.
I didn't notice it for the first couple of weeks I had the phone but I've noticed for at least 2 weeks now on every single call.
As for the problem of people not hearing me, that was solved by holding the bottom of the phone closer to my mouth. I have a tendency to angle the phone away from my head when talking and it seems like the mic in the G3 is terrible and just doesn't pick sound up very well at more than a couple inches from your mouth.
LaTropa64 said:
Yes. There is a crackling sound on every single call I get now. I can even hear it while they are talking. It's not loud enough to make it so you can't hear the other person but it is annoying.
I didn't notice it for the first couple of weeks I had the phone but I've noticed for at least 2 weeks now on every single call.
As for the problem of people not hearing me, that was solved by holding the bottom of the phone closer to my mouth. I have a tendency to angle the phone away from my head when talking and it seems like the mic in the G3 is terrible and just doesn't pick sound up very well at more than a couple inches from your mouth.
Click to expand...
Click to collapse
I am trying to gather all the info I can on the issue. It seems like it's not affecting different phones just depends on how people hold it.
I preemptively disabled the voice enhancement setting just to be safe.
I placed several test calls to another cell and land-line and I heard no crackling. And my voice sounded just fine.
I am very curious to see if our update to hd calling improves the issue.
The sound I heard was so faint it was only noticeable during a pause. It was very reminiscent of signal interference. Maybe there's something not shielded correctly in the speaker or the antenna is too close?
I think the two issues are separate. Because the one time I had complaints it happened with phone, hangout voice call, and video, over speaker, mic, and headset. Hopefully disabling that voice enhancement fixes it.
Alright...
The bootlaoder is (basically) unlocked, you can get a free battery and cradle if you ask for it from LG, you can root/recovery/flash in @5 steps or less using stump/bump/flashify, and you can flash Jasmine(the phone JUST got TWRP!) ROM right now.
What more do you want?
Just go buy your iPhone/S5/locked down Note and stop bugging the rest of us who love our G3.
The G3 is a great phone and the devs are just getting started.
Hang in there.
startswithPendswithOOH said:
Alright...
The bootlaoder is (basically) unlocked, you can get a free battery and cradle if you ask for it from LG, you can root/recovery/flash in @5 steps or less using stump/bump/flashify, and you can flash Jasmine(the phone JUST got TWRP!) ROM right now.
What more do you want?
Just go buy your iPhone/S5/locked down Note and stop bugging the rest of us who love our G3.
The G3 is a great phone and the devs are just getting started.
Hang in there.
Click to expand...
Click to collapse
Of course the G3 is a great phone, but that doesn't negate the fact that people are having problems with call quality. And it's rather odd, at least to me, that people seem to describe the symptoms the same way.
With all the phones I have owned/own, this one is the only one that I constantly have others telling me I'm:
1. Fading out.
2. Sound underwater.
3. Sound muffled.
4. Sound robotic/electronic voice like.
Some things I have discovered, only because I make a lot of calls.
1. Never happens with a BT wireless.
2. Never happens with a wired headset.
3. Never happens with speakerphone.
4. Re-positioning the phone so the bottom mic is above my mouth fixes it. This is not a solution because now the my ear rests in the middle of the screen, almost, not on the speaker.
My guess is that either the mic is not sensitive enough OR that fancy noise reduction/voice enhancement chip LG brags about is running amok somehow.
Reading the boards and even the reviews I realize that actually making phone calls with a phone seems to be an afterthought (see how little space the typical review gives to call quality) but for some of us it's more important than running YouTube at some insane resolution.
I do suspect that the reason the net isn't flooded with complaints is due to the fact that most people will blame this on cell technology and just the nature of the beast.
And that is understandable to a point.
I'm not interested much in rooting the phone.
I just want a phone I can make calls from where I don't have to be constantly re-positioning it so the other person can hear me.
That shouldn't be asking too much for a top tier phone.
This is Verizon BTW.
stang2003 said:
Of course the G3 is a great phone, but that doesn't negate the fact that people are having problems with call quality. And it's rather odd, at least to me, that people seem to describe the symptoms the same way.
With all the phones I have owned/own, this one is the only one that I constantly have others telling me I'm:
1. Fading out.
2. Sound underwater.
3. Sound muffled.
4. Sound robotic/electronic voice like.
Some things I have discovered, only because I make a lot of calls.
1. Never happens with a BT wireless.
2. Never happens with a wired headset.
3. Never happens with speakerphone.
4. Re-positioning the phone so the bottom mic is above my mouth fixes it. This is not a solution because now the my ear rests in the middle of the screen, almost, not on the speaker.
My guess is that either the mic is not sensitive enough OR that fancy noise reduction/voice enhancement chip LG brags about is running amok somehow.
Reading the boards and even the reviews I realize that actually making phone calls with a phone seems to be an afterthought (see how little space the typical review gives to call quality) but for some of us it's more important than running YouTube at some insane resolution.
I do suspect that the reason the net isn't flooded with complaints is due to the fact that most people will blame this on cell technology and just the nature of the beast.
And that is understandable to a point.
I'm not interested much in rooting the phone.
I just want a phone I can make calls from where I don't have to be constantly re-positioning it so the other person can hear me.
That shouldn't be asking too much for a top tier phone.
This is Verizon BTW.
Click to expand...
Click to collapse
This will probably be fixed, we haven't even got an update yet.
Chilidog said:
This will probably be fixed, we haven't even got an update yet.
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Click to collapse
I agree with you Chilidog !
That's why I am sticking with the phone.
I love everything else about this phone.
I must be lucky. The only time I had issues was after I rooted the phone. Once I restored the original ROM the issues completely went away. While I was rooted I had intermittent Wi-Fi, battery drain, and slow apps. Now I've used the phone at work all day and still have 60% battery left. My work Wi-Fi stayed connected all day and no voice quality issues. I've had all 3 Samsung Notes and I love the G3.
Just wondering, but has anyone tried disabling the noise suppression or voice enhancement settings under Settings > Call? These options don't affect BT.
innoman said:
Just wondering, but has anyone tried disabling the noise suppression or voice enhancement settings under Settings > Call? These options don't affect BT.
Click to expand...
Click to collapse
The Verizon version only has the Voice Enhancement setting and yes I have tried it both ways with no difference.
The android lollipop update is rumored for the end of 2014. It will probably fix a lot of the sluggishness and call quality problems as well as add better support for ART runtime and loads of other new features.
Sent from my VS985 4G using XDA Free mobile app
Since getting the V10, I've noticed a lot of people on the other end of the phone not being able to hear me. I get a lot of "huh?" or "are you there?". This is odd since this phone (assuming because of band 12?) has a substantially better signal than any previous phone I've had. I am getting full LTE signal in places where I previously got hardly 3G with my Nexus 5. I've seen others say that they experience similar issues and have gone into the store to get a replacement. I've tried turning WiFi and VoLTE both on and off, then testing, but still seem to get call issues.
Jump to today; I received my case finally, snapped it on and then made a few phone calls. I had clear conversations, and the other side of the call could hear my just fine. This may just be coincidence, but I'm wondering if putting a case on the phone and covering the metal rails has helped improve call quality.
This may be a longshot, but I'm curious if anyone has any input on this.
That's interesting. I noticed that I can't trigger google now without raising my voice slightly.
When my phone switches from LTE 4 to 12 it's usually in deep building or elevator, where on my AT&T or old Tmo I wouldn't have had signal at all..
I have no issues with "Ok Google".. check your mics, not plugged?
Nobody can ever hear me in calls on my v10. It's very frustrating.
mikeyinid said:
Nobody can ever hear me in calls on my v10. It's very frustrating.
Click to expand...
Click to collapse
I have a similar experience. Considering this is supposed to have Qualcomm's new super duper antenna tech I'd expect better. I'm still hopeful they can fix it with a driver or something.
I haven't had any issues whatsoever with mine; an absolutely fantastic phone all around. I do have a T-Mobile V10, but I'm using it on AT&T. Have you considered that this could be a carrier/coverage issue?
clockcycle said:
I have no issues with "Ok Google".. check your mics, not plugged?
Click to expand...
Click to collapse
It honestly could be me. I'm a relatively soft spoken person, but with my Note 4 (3 mics vs 2 on the V10) I could literally whisper "OK Google" and it would trigger.
This is SO discouraging. I've had my V10 for 2 weeks & have had same problem since the first call I made out of the T-Mobile store. My boss, clients & family are fed up. I talked to TMo customer service, they put me through various tests and "try this, try that" but nothing helped. Today was day 14, last chance to swap it with no re-stocking fee (so I'm told), and local store is out of stock, so they ordered a new one to be shipped to my house by Wed. and I'll send my unit back. If this is a design flaw, then I should have swapped for a G4 or a Samsung model. Very disappointed!
I disable the noise cancellation and voice clarity. So far my calls been good with those off. My g3 had a similar issue
I have noticed if I turn wifi off it goes away. I initially turned wifi calling off but with wifi still on I have the problem. With it off the calls are just fine.
Robert235 said:
I disable the noise cancellation and voice clarity. So far my calls been good with those off. My g3 had a similar issue
Click to expand...
Click to collapse
how do you turn noise cancellation off?
Zero issues here. I noticed that I had trouble hearing people when I was using WiFi Calling. Turning it off solved that.
My wife got her 5x before I got mine. One of the things I noticed right away is that when video calling via Google Hangouts, the audio had a lot of echo and distortion. Now that I have a 5x as well, it sounds downright awful when two 5x phones are in the same Google hangout.
The funny thing is that overall audio quality is pretty good. Even videos taken with the device sound great.
Has anybody else tried Google Hangouts and experienced something similar? I am just trying to troubleshoot what might be wrong here. Using two Galaxy SIII's over the same connection, the audio was great sounding. So it seems to point to the phone. Anybody else have similar issues or suggestions?
Yes ....sound terrible for me too..
내 LG G Flex 2 H959 사용 tapatalk에서 전송
Same here.. adjust the volume. Mic and speaker feeding back.
This is pretty annoying. The mic is right next to the speaker on the bottom correct? Basically not usable without messing with it. I need to mess with it some more. Is the call volume the mic sensitivity or volume? It has a mic icon.
Just tried from 5x to ipod and it was better. Before I have only tried 5x to 5x. Strange it seems better when video is off and just audio call.
squashpile said:
This is pretty annoying. The mic is right next to the speaker on the bottom correct? Basically not usable without messing with it. I need to mess with it some more. Is the call volume the mic sensitivity or volume? It has a mic icon.
Just tried from 5x to ipod and it was better. Before I have only tried 5x to 5x. Strange it seems better when video is off and just audio call.
Click to expand...
Click to collapse
Hangouts uses audio codec Opus which is known as a modern low latency and high quality codec, which demands some CPU power, sometimes more than modest phones can sustain. Besides Hangouts video is one of the most bandwidth consuming - it takes 15M/min.
Google is probably the only one using exclusively its own servers for voice transmission, all others use peer-to-peer network. Fortunately Hangouts is right now into the process of switching to peer-to-peer network and it is a promising maneuver toward improvement of voice transmission.
Try to cancel video transmission and adjust microphone gain. When peer-to-peer transmission is in function, the voice improvement should be significant.
My Nexus from 2011 has no issues, so I doubt it is CPU related. I did get a message about it switching to peer-to-peer too. I have adjusted every volume and it just really doesn't work well. The issue is feedback and I don't think the transmission protocol or CPU has anything to do with that. Thanks for the info though.
Well I found a workaround. If you change the speaker used during the video call it will work. One person has to use the headset speaker. If both are using speaker it is horrible. It works fine, but the volume is way lower so not the best solution.
Left icon
http://imgur.com/ymIVo7q
This is NOT acoustic feedback. It happens even when both parties are using earbuds. If the other party is using a 5X, you hear the echo. If you are using a 5X, the other party hears the echo. For some reason the 5X sends received audio back to the sender. I have no idea why. It's very frustrating to not be able to use the exact app I switched back to android for.
same here. tried several phones (iphone 5s, nexus 4, htc one) and tables (nexus 7, etc). got no problems with all other devices, just when the 5x is in the loop others will hear an echo
Same here, this is so annoying, I can't make a call or video call with the speaker ON (skype, line, whatsapp) or the others hear themselves too loud.
I can use a headset but that's not convenient!
This wasn't mentioned in any of the review, Call or video call is one of the main reason why we buy a phone!
Is there anyone who doesn't have this problem.
Tested it on EMUI, same problem.
I didn't test it with a custom ROM yet
I have the Echo even if the video is turned off.
I checked id on three deffferent devices.
sur. said:
I have the Echo even if the video is turned off.
I checked id on three deffferent devices.
Click to expand...
Click to collapse
What about normal call using earspeaker or handsfree?
Maybe it's a Hangouts problem?
Sent from my Galaxy Tab 3 using XDA Labs
Try to used an old version of hangouts as also. Get it at apkmirror.
zinko_pt said:
What about normal call using earspeaker or handsfree?
Click to expand...
Click to collapse
It's the same, terrible echo.
sur. said:
It's the same, terrible echo.
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Click to collapse
Have you contacted Huawei support line?
That's a terrible bug or hw malfunction and it needs to addressed right away.
zinko_pt said:
Have you contacted Huawei support line?
That's a terrible bug or hw malfunction and it needs to addressed right away.
Click to expand...
Click to collapse
I think it isn't Huawei issue, the same hapens on other devices (OnePlus One, Elephone P9000, Samsung tab, Samsung S3)
So I do not know where to look for issue
I told you it's a generic Hangouts problem.
Sent from my Galaxy Tab 3 using XDA Labs
I don't have that in any phone.